Information Technology Jobs in Rolling Hills, CA

312 positions found — Page 3

Principal Additive Manufacturing Engineer - Applications
Salary not disclosed
Long Beach, CA 2 days ago

About the Company:


The company is a leading metal additive manufacturing (AM) partner for aerospace and defense organizations. They design, optimize, and produce mission-critical hardware that enables customers to leverage AM technologies in ways previously thought impossible. Their team supports cutting-edge programs across aviation, space, and national defense, delivering engineering excellence from concept through production.


About the Role:


The Principal Additive Manufacturing Engineer – Applications is a senior, customer-facing technical authority. You will work directly with aerospace and defense primes, OEMs, and government organizations to guide AM strategy, influence design decisions, and deliver advanced metal AM solutions for high-stakes missions. This role operates at a peer-to-peer level with senior customer engineers and plays a key part in shaping the future of AM adoption across critical defense and aerospace programs.


What You'll Do:

  • Serving as the senior technical lead and trusted advisor for key aerospace and defense programs.
  • Leading AM strategy, qualification plans, and adoption pathways across complex customer missions.
  • Running technical design reviews, engineering workshops, and program strategy sessions with customer leadership.
  • Translating mission and performance requirements into optimized metal AM solutions that balance cost, risk, and reliability.
  • Developing high-impact proposals, white papers, and technical recommendations for advanced AM applications.
  • Driving implementation of DfAM best practices, simulation-based optimization, and qualification approaches for mission-critical hardware.
  • Working cross-functionally with business development, manufacturing, and quality teams on capture strategies and program execution.
  • Acting as the primary technical interface from concept through qualification and production.
  • Mentoring engineers and elevating the organization's customer-facing AM technical depth.
  • Ensuring compliance with aerospace standards: AS9100D, NADCAP, MIL-SPEC, ITAR, and other regulatory requirements.


What You Need to Bring:

  • Recognized expertise in metal additive manufacturing for aerospace and defense applications.
  • A proven ability to influence design, qualification, and engineering decisions at primes, OEMs, and government agencies.
  • Deep knowledge of LPBF/DMLS, DED, and hybrid AM processes and relevant alloys (Ti, Ni, Al, Cu).
  • Strong background in aerospace materials science, metallurgy, and thermal-mechanical behavior of AM components.
  • Proficiency in CAD (NX preferred), AM simulation tools, and FEA, with the ability to present technical findings clearly.
  • Demonstrated success presenting to executive and non-technical customer stakeholders.
  • Understanding of AS9100D, NADCAP, MMPDS, MIL-SPEC, and aerospace certification and qualification pathways.
  • Leadership skills to mentor and guide engineering teams in both technical execution and customer engagement.
  • Bachelor's degree required (Mechanical, Aerospace, or Materials Engineering).
  • Master's degree preferred.
  • 10+ years in aerospace/defense AM engineering, advanced design, or manufacturing applications.
  • Eligibility to obtain and maintain a DoD SECRET Security Clearance (required for employment).


Benefits:


  • Comprehensive medical, dental, and vision insurance
  • 401(k) retirement plan
  • Dynamic, collaborative culture focused on innovation and professional growth


Why Join:

Join a team that's redefining aerospace and defense manufacturing through innovation, collaboration, and purpose. Here, you'll:

  • Work on real flight hardware that supports next-generation space and defense missions.
  • Be part of a fast-growing, hands-on engineering culture where your ideas make an impact.
  • Collaborate with experts across design, materials, and production to advance the frontiers of metal 3D printing.
  • Access career development opportunities, advanced AM technologies, and a mission-driven environment that values curiosity and continuous learning.
Not Specified
CNC Lathe Machinist - PCC Gardena, CA
✦ New
🏢 PCC
Salary not disclosed
Gardena 1 hour ago

At a Glance

Company: Precision Castparts Corp.
Location: Gardena, CA (On-site)
Job Type: Full-Time
Pay Range: $26.00 – $39.25 per hour (based on experience)
Shift: Days or Afternoons | Monday–Friday 
Overtime: Optional 6 hours Saturday
Experience Level: Mid-Level (2–4 years)
Work Authorization: U.S. Person may be required (ITAR/EAR compliance)
Apply Link: Apply through hireCNC


Why This Role Exists

This role exists to support continued production demand and operational growth across aerospace and industrial manufacturing programs.


At Precision Castparts Corp., this position plays a key role in producing highly engineered, tight-tolerance components used in aerospace, power generation, and energy applications — with a strong focus on quality, consistency, and on-time delivery.


The Work You’ll Be Doing

In this role, you will:



  • Set up and operate CNC Lathes and automated machining cells (DMG Mori EcoTurn 450, DMG Mori NLX 2500/700, Hardinge, Takisawa)
  • Prepare fixtures, load tooling, and set offsets for production runs
  • Load, run, and make basic edits to CNC programs at the machine
  • Run production and repeat jobs while maintaining quality standards
  • Perform first-piece and in-process inspections using precision tools
  • Adjust feeds, speeds, and offsets to maintain tolerances and part quality
  • Read and interpret blueprints, shop travelers, and work instructions
  • Verify prior operations are complete before starting new processes
  • Troubleshoot basic machining or program issues as they arise
  • Collaborate with supervisors, leads, and quality teams to ensure production goals are met

Machines, Controls & Inspection Tools

You’ll work with equipment such as:


Machines:



  • 2–3 Axis CNC Lathes - DMG Mori EcoTurn 450, DMG Mori NLX 2500/700, Hardinge, Takisawa
  • Automated Machine Cells
  • Drilling & Reaming Equipment

Controls:



  • Fanuc
  • Haas
  • Mazak 

Inspection Tools:



  • Micrometers
  • Calipers
  • Height Gauges
  • Air Gauges
  • Bench Inspection Equipment

Materials You’ll Work With


  • Aluminum
  • Alloy Steel
  • Stainless Steel
  • Aerospace-grade alloys

What We’re Looking ForRequired:


  • 1+ years of CNC machining and setup experience
  • Experience with CNC Lathes
  • Ability to read blueprints and follow shop travelers
  • Basic understanding of G & M codes
  • Experience with setups, tooling, and offsets
  • Familiarity with inspection tools (calipers, mics, gauges)
  • Basic shop math (fractions, decimals, measurements)
  • Ability to read and write English
  • Safety-focused and reliable

Preferred (Not Required):


  • Experience with multi-axis (3+ axis) machining
  • Exposure to automated machine cells
  • Experience in aerospace or high-precision manufacturing
  • Strong troubleshooting and process improvement mindset

Why Machinists Like Working Here

Machinists choose Precision Castparts Corp. because:



  • Clean, organized, and safety-focused shop environment
  • Stable, long-term work supporting aerospace and energy industries
  • Access to advanced machining equipment and technology
  • Competitive pay and strong benefits package
  • Opportunities to grow into advanced setup, programming, or leadership roles
  • Backed by Berkshire Hathaway with strong long-term stability

Pay, Benefits & Schedule

Pay Range: $26.00 – $39.25/hr (DOE)


Benefits:



  • Quarterly Bonus
  • Medical, dental, vision insurance
  • 401(k) with company match
  • 40 hours PTO annually
  • 10 paid holidays
  • Life insurance

Schedule:



  • Monday–Friday | Days or Afternoons

Overtime: As needed


Apply

Interested machinists can apply directly through hireCNC.
Apply Now or Save This Job to come back later

Not Specified
Travel Nurse - Registered Nurse - Home Health - $1934.8 / Week
✦ New
$1,934.80
Torrance, CA 1 hour ago

TRS Healthcare is seeking an experienced Home Health Registered Nurse for an exciting Travel Nursing job in Torrance, CA. Shift: 5x8 hr days Start Date: 04/13/2026 Duration: 13 weeks Pay: $1934.8 / Week

TRS Healthcare is seeking a Registered Nurse that is licensed in CA to work in the specialty area of Home Health.

  • This is a 13 week assignment
  • The shift is 8 Hour days.
  • The start date for this assignment is 04/13/2026

The Registered Nurse assumes responsibility and accountability for incorporating the vision, values, mission and critical goals of the organization into their job performance.

Minimum Requirements Include:
  • 2 years of recent experience as a RN
  • 1 year of recent experience specializing in Home Health
  • Current RN license within the state of practice.
  • Current Basic Life Support certification

About TRS Healthcare:

At TRS Healthcare, our healthcare professionals come first. For over 25 years, TRS has been committed to giving our healthcare professionals the support and opportunities they need to reach their goals, whether they are financial, career-oriented, or geographical. We’re here to help you achieve success, every step of the way! Benefits of a Travel Assignment with TRS Healthcare:
  • 401(k)
  • Free Continuing Education Units (CEUs)
  • Day one health insurance along with dental and vision
  • All pre-contract costs covered; we pay or reimburse for your compliance
  • Industry-leading app and time entry technology
  • Sign-on and Completion bonuses
  • Up to $1,000 referral bonuses with online tracking - no limit on your earning potential!
  • Licensure reimbursement
  • Fully trained recruiters with a focus on your needs and career
  • Opportunities to experience different regions, cultures and facilities across the United States

About TRS Healthcare:

TRS Healthcare has been a leader in the healthcare staffing industry for over 25 years, providing exceptional career opportunities for travel nurses and allied health professionals.

An RN-founded, woman-owned company, TRS Healthcare has team members in all 50 states. We recruit and support registered nurses, licensed practical nurses, surgical technicians, respiratory therapists, imaging technologists, laboratory specialists, and other experienced nursing and allied healthcare professionals.

We staff hundreds of healthcare facilities across the U.S. in urban, rural, and underserved areas, including multi-state hospital systems, critical access hospitals, rural community hospitals, long-term care facilities, trauma centers, standalone clinics, and more.

Learn more about TRS Healthcare at .

Not Specified
Pharmacy Technician
🏢 Optum
Salary not disclosed
Gardena, California 5 days ago

Explore opportunities with CPS, part of the Optum family of businesses. We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you'll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide. Ready to help shape the future of pharmacy and hospital solutions? Join us and discover the meaning behind Caring. Connecting. Growing together.


As a full time, nonexempt Pharmacy Technician, you will assist in various pharmacy activities under the supervision of a licensed pharmacist. Your responsibilities will include preparing, delivering, and restocking medications; performing order entry; procuring drugs; billing. You will carry out your job duties according to written procedures and guidelines based on pharmacy standards and regulatory requirements.
Location: Memorial Hospital of Gardena in Gardena, CA

Pharmacy Hours: The centralized pharmacy is open 24/7 and supported by AllScripts and Pyxis.

Schedule: This full time, nonexempt position will work up to 40 hours/week in a variety of day/evening/night shifts in this 24/7 centralized pharmacy.


Primary Responsibilities:
  • Filling/compounding and delivering medications
  • Answering phone calls and questions
  • Maintaining pharmaceutical supply, stock, and documentation per USP 797

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma or equivalent
  • Current California Pharmacy Technician license in good standing
  • Recent work experience as a Pharmacy Technician, in an acute care hospital setting
  • Proficiency with pharmacy software

Preferred Qualification:
  • PTCB/CPhT

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Not Specified
Assembler
✦ New
Salary not disclosed
Torrance 1 day ago
Pay Rate: $21.00/hr Summary: Location: Torrance, CA Shift: 1st Shift, Monday – Friday, 6:00am – 2:30pm Role: Assembler II in the Electrical division Environment: Team-based, accountable to the production supervisor Responsibilities: Perform electronic assembly and repair of Surface Mount and Through-hole components, including soldering and de-soldering Utilize measuring equipment, test equipment, and hand tools such as air drivers, screwdrivers, wrenches, and presses Read and interpret drawings and blueprints Contribute to maintaining a safe and clean work environment Support continuous improvement initiatives for quality, productivity, and growth Requirements: High school diploma or equivalent from an accredited institution Must reside within 50 miles of Torrance, CA Authorized to work in the US without company sponsorship Required Skills: Basic computer skills Basic math skills Ability to read and understand work instructions and drawings Finger dexterity and ability to handle small or intricate components Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally Preferred Skills: Ability to read and understand schematics and manufacturing drawings 1-2 years of hand soldering experience Previous experience in electronics manufacturing Benefits: Work in a dynamic and supportive team environment Opportunity to contribute to a company dedicated to improving lives and the environment with reliable, efficient, safe, and sustainable power management technologies
Not Specified
Senior Electrician
✦ New
Salary not disclosed
Long Beach, CA 1 hour ago
Senior Electrician

Rocket Lab is an end-to-end space company delivering responsive launch services, complete spacecraft design and manufacturing, payloads, satellite components, and more all with the goal of opening access space. The rockets and satellites we build, and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations.

Our Electron rocket has become the second most frequently launched U.S. rocket annually and has delivered more than 230 satellites to orbit, all while we work to develop Neutron, our upcoming medium-lift, reusable launch vehicle for larger constellation deployment. Our Space Systems business designs and builds our extensive line of satellites, payloads, and their components, including spacecraft that have been selected to support NASA missions to the Moon and Mars and components used on the James Webb Space Telescope.

Senior / Master Electrician

Based onsite at Rocket Lab in Long Beach, California, the Electrician is responsible for electrical maintenance, infrastructure upgrades, and electrical improvement projects at Rocket Lab's headquarters and Engine Development Center.

What You'll Get To Do:

  • Serve as the primary electrical subject matter expert for HQ and the Engine Development Center.
  • Plan, scope, and execute electrical infrastructure projects including power distribution, panel upgrades, machine installs, lighting systems, and equipment tie-ins.
  • Coordinate directly with internal customers (Manufacturing, Engineering, EHS, Production, IT) to define electrical requirements, project timelines, shutdown windows, and commissioning plans.
  • Perform installation, troubleshooting, repair, and upgrade of building electrical systems (120V480V, 3-phase systems).
  • Read and interpret electrical schematics, single-line diagrams, panel schedules, and construction drawings.
  • Install and modify conduit systems; proficiently bend conduit from " to 1 " using manual tube benders (EMT preferred; rigid and flexible conduit experience a plus).
  • Size conductors, breakers, transformers, and distribution equipment in accordance with NEC and local code.
  • Support equipment installations including procurement, layout planning, power drops, disconnects, and final energization.
  • Manage electrical work orders through JIRA and prioritize based on production impact and safety risk.
  • Ensure all electrical work complies with NEC, OSHA, and local building code requirements.
  • Provide oversight of contractors performing electrical work and verify work meets Rocket Lab standards.
  • Assist with broader facilities maintenance tasks as required, including HVAC support, plumbing repairs, painting, minor construction, furniture relocation, and other general facilities maintenance activities to support site operations.

You'll Bring These Qualifications As A Senior Electrician:

  • 8+ years of electrical maintenance experience in any of the following industries: aerospace, automotive, medical device, or a heavily regulated manufacturing facility.
  • High School Diploma, GED OR 12+ years of experience in electrical maintenance in lieu of diploma.
  • Experience with facilities systems and improvement projects.

You'll Bring These Qualifications As A Master Electrician:

  • 10+ years of electrical maintenance experience in any of the following industries: aerospace, automotive, medical device, or a heavily regulated manufacturing facility.
  • High School Diploma, GED OR 14+ years of experience in electrical maintenance in lieu of diploma.
  • Experience with facilities systems and improvement projects.

These Qualifications Would Be Nice To Have:

  • Licensed electrician or certified electrical professional is highly preferred.
  • Experience with managing a cleanroom.
  • Capable of solving complex problems with little to no supervision in a timely manner.

Additional Requirements:

  • Ability to remain focused while working in hazardous environments, while wearing appropriate PPE
  • Standing for long periods of time, climbing up and down ladders, bending, grasping, sitting, pulling, pushing, stooping, and stretching may be required to perform the functions of this position
  • Able to lift up to 25lbs. unassisted
  • Must be able to climb ladders and be comfortable working in tight spaces.
  • Must be able to move repetitively, bend or twist, and use hands to handle, control, or feel objects, tools or controls.
  • Must be able to walk or stand for extended periods 8 hours min
  • Must be able to stoop, bend, crawl, and being able to maneuver in tight spaces
  • Must be able to work at heights
  • Must be able to operate scissor lifts/boom lifts
permanent
Telemedicine Family or Internal Medicine Physician
Salary not disclosed
Carson, CA 4 days ago
Job Description & Requirements
Telemedicine Family or Internal Medicine Physician
StartDate: ASAP Available Shifts: 8 Pay Rate: $116.40 - $126.00

This facility is seeking a Telemedicine Family or Internal Medicine Physician for locum tenens support as they look to fill a current need.

 

Details and requirements for this opportunity:

 

· Schedule: 20 Hours Per Week (Minimum), Day and Evening Options, some weekend Coverage Required

· Patients per day: 12-14- with 4-hour blocks

· Practice Setting: Telemedicine

· State Licensure: California and multiple other licenses are preferred

· Credentialing Timeframe: 3 weeks 

Job Benefits
AMN Healthcare typically arranges medical or dental malpractice insurance for the contractor providers we match to client opportunities. In addition, our locum tenens can receive highly competitive pay and a dedicated team that handles all travel, lodging, u0009rentals and transportation needs. About the Company
At AMN Healthcare, we strive to be recognized as the most trusted, innovative, and influential force in helping healthcare organizations provide quality patient care that continually evolves to make healthcare more human, more effective, and more achievable. Family Practice Physician, Family Practice Md, Family Practice, Family Doctor, Primary Care, Fp, Fm, Physician, Healthcare, Health Care, Patient Care, Hospital, Medical, Doctor, Md, family-practice-medicine, family practice, family medicine

AMN Healthcare is a digitally enabled workforce solutions partner focused on solving the biggest challenges affecting healthcare organizations today. We offer a single-partner approach to optimize labor sources, increase operating margins, and provide technologies to expand the reach of care.

Not Specified
Assistant Manager - Accounting
$45.62 - 68.46
Torrance, CA 2 days ago

What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose

Lead the accounting and financial reporting activities (including monthly/quarterly/annual financial/SOX audits) of AHM Automobile Business Segment I in accordance with IFRS/US GAAP/SOX as well as collaborating with North American Honda subsidiaries for automobile business performance, including inventory valuation, cost of sales, and vehicle service contract accounting.

Key Accountabilities
  • Manage and review AHM financial reporting and account analyses for Automobile Segments, with a main focus on inventory, cost of sales, and vehicle service contract accounting
  • Coordinate AHM quarterly/annual financial audit (including SOX compliance)
  • Prepare/present account analysis from business performance perspectives to management (esp. for key areas such as retail and wholesale sales results)
  • Implement new accounting standards/modify existing reporting in accordance with IFRS/write accounting memos for new transactions, drawing accounting treatment conclusions based on appropriate accounting guidance, working closely with AHM and other NA entities in the rapidly changing Honda re-org activities
  • Develop/train staff by transferring knowledge/providing challenging work/asking questions for process improvements
Qualifications, Experience, and Skills
  • Bachelor's degree in accounting/finance or related field
  • 7+ years in accounting/finance
  • Public/accounting or accounting in a distribution/manufacturing company
  • Technical Accounting analysis under IFRS/US GAAP and application
  • Management/supervising experience
  • Experience in a multi-national company is a plus
  • Good communication skills (verbal/written)
  • Proficiency in Microsoft applications (Excel, PPT)
  • SAP knowledge is a plus 
  • CPA preferred

What differentiates Honda and make us an employer of choice?

 

Total Rewards: 

  • Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
  • Regional Bonus (when applicable)
  • Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
  • Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
  • Paid time off, including vacation, holidays, shutdown
  • Company Paid Short-Term and Long-Term Disability 
  • 401K Plan with company match + additional contribution
  • Relocation assistance (if eligible)

 


Career Growth:

  • Advancement Opportunities
  • Career Mobility
  • Education Reimbursement for Continued Learning
  • Training and Development Programs 

 


Additional Offerings:

  • Lifestyle Account
  • Childcare Reimbursement Account
  • Elder Care Support
  • Tuition Assistance & Student Loan Repayment
  • Wellbeing Program
  • Community Service and Engagement Programs
  • Product Programs

 

 

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

permanent
Salesforce Architect
Salary not disclosed
Torrance, CA 2 days ago
  • Seeking an experienced Associate Principal to lead and design scalable technical architectures with expertise in Architecture Patterns SOA and Microservices
  • Design and develop comprehensive architectural diagrams to guide system development and integration Apply advanced Architecture Patterns and Styles to create scalable reliable and maintainable solutions.
  • Lead the design and implementation of SOA and Microservicesbased architectures to support business agility
  • Collaborate with cross-functional teams to align technical architectures with business goals and requirements
  • Evaluate emerging technologies and recommend architectural improvements to enhance system performance and scalability
  • Ensure adherence to architectural standards and best practices across projects.
  • Mentor and guide technical teams on architecture principles and design methodologies


Roles and Responsibilities

  • Drive the architectural strategy and vision for complex enterprise solutions within the Technical Architecture family
  • Develop and maintain architectural frameworks and governance to ensure consistency across projects
  • Conduct architectural reviews and provide expert guidance to development teams
  • Facilitate communication between stakeholders, including business development and operations teams. Identify risks and propose mitigation strategies related to architectural decisions
  • Lead innovation initiatives by exploring new architectural styles and patterns
  • Provide leadership in troubleshooting and resolving complex architectural issues
  • Support the professional growth of team members through coaching and knowledge sharing


Mandatory Skills :

  • Architecture Patterns and Styles
  • Microservices Architecture
  • Architectural diagrams
  • SOA and Microservices-Based Architecture
  • Software Engineering and Design Architecture
  • CI/CD Architecture
  • Service-Oriented Architecture
  • Architectural Patterns
Not Specified
Director of Customer Service
✦ New
Salary not disclosed
Long Beach, CA 1 day ago

Director of Customer Service & Call Center Operations

The Director of Customer Service & Call Center Operations is a senior leader responsible for building and leading a high-performing, culturally competent contact center serving a predominantly Asian senior Medicare population within a fully delegated, full-risk PCP IPA / MSO environment.

This role oversees patient, provider, and broker service experience while driving operational excellence, team development, and value-based care outcomes.

Key Responsibilities

Patient & Partner Experience Leadership

  • Champion a patient-first, culturally aligned service model for Asian elderly patients and caregivers
  • Ensure high standards for empathy, clarity, first-call resolution, and timely access to care
  • Oversee service delivery for patients, PCP practices, specialists, and broker partners
  • Translate feedback and complaints into measurable service improvements

People Leadership & Culture

  • Lead, coach, and develop managers and frontline customer service teams
  • Foster a respectful, accountable, and service-driven culture
  • Oversee onboarding and training focused on Medicare Advantage, cultural sensitivity, and service excellence

Operations & Performance Management

  • Oversee daily contact center operations (phone, digital, portal)
  • Manage KPIs including CSAT, NPS, FCR, ASA, abandonment rate, and quality scores
  • Optimize staffing, workforce planning, and seasonal readiness (AEP/OEP)
  • Use data and dashboards to drive continuous improvement

Value-Based Care & Clinical Partnership

  • Align contact center workflows with care gap closure, AWVs, preventive screenings, and post-discharge outreach
  • Partner with Clinical, Quality, and Care Management teams to improve outcomes and member retention

Compliance & Systems

  • Ensure compliance with HIPAA, CMS, and Medicare Advantage regulations
  • Partner with IT to optimize telephony, CRM, and contact center technologies

Qualifications

Required:

  • Bachelor’s degree in Healthcare Administration, Business, or related field preferred
  • 7+ years of healthcare customer service or call center leadership experience
  • Experience in Medicare Advantage, managed care, IPA/MSO, ACO, or value-based care environments
  • Proven success leading large frontline service teams
  • Bilingual in English and at least one Asian language (e.g., Korean, Chinese, Vietnamese, or Tagalog) – Required
  • Strong understanding of culturally competent service for senior populations

Preferred:

  • Experience serving Asian or immigrant senior populations
  • Familiarity with EMR, CRM, and workforce management systems
  • Lean, Six Sigma, or Service Excellence training

Success Measures

  • Improved patient, provider, and broker satisfaction
  • Reduced escalations and complaints
  • Improved access metrics and first-contact resolution
  • Strong employee engagement and retention

AMM BENEFITS

When you join AMM, you’re not just getting a job—you’re getting a benefits package that puts YOU first:

  • Health Coverage You Can Count On: Full employer-paid HMO and the option for a flexible PPO plan.
  • Wellness Made Affordable: Discounted vision and dental premiums to help keep you healthy from head to toe.
  • Smart Spending: FSAs to manage healthcare and dependent care costs, plus a 401(k) to secure your future.
  • Work-Life Balance: Generous PTO, 40 hours of sick pay, and 13 paid holidays to enjoy life outside of work.
  • Career Development: Tuition reimbursement to support your education and growth.
  • Team Fun: Paid company outings and lunches because we work hard, but we also know how to have fun!
Not Specified
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