Information Technology Jobs in Richardson

About the Role

Impact you will make

The Regional Customer Success Leader plays a pivotal role in driving FinThrive's mission to transform healthcare revenue management through technology and partnership. This leader ensures that our customers realize measurable financial and operational outcomes while maintaining strong executive relationships across their portfolio. By coaching and empowering a high-performing team of Customer Success Directors, this role directly influences revenue retention, client growth, and customer satisfaction. Acting as a strategic connector between our clients and internal teams, the Regional Leader helps shape FinThrive's reputation as a trusted partner and accelerates our success in an evolving healthcare landscape.

Regional Customer Success Leader

What You Will Do

• 
  
  
• Report to the SVP, Growth and lead a regional team of Customer Success Directors
  
  
• Coach, mentor, and develop Customer Success Directors to build a high-performance culture focused on proactive client engagement, strategic account planning, and measurable outcomes.
  
  
• Ensure execution of account strategies that drive revenue retention, client growth, NPS improvement, and achievement of customer success KPIs.
  
  
• Use data-driven insights to identify at-risk accounts, develop intervention plans, and align customer outcomes with FinThrive's strategic objectives.
  
  
• Partner cross-functionally with Sales, Product, Marketing, Implementation, Customer Support, IT, and Finance to ensure seamless customer experience and alignment on account strategy.
  
  
• Lead regular Executive Business Reviews (EBRs) and support escalation management to ensure client satisfaction and value realization.
  
  
• Drive adoption of FinThrive's full suite of revenue cycle technology solutions across your customer portfolio.
  
  
• Represent the voice of the customer internally and influence product roadmaps through structured feedback loops.
  
  
• Collaborate with leadership on forecasting, renewal planning, and upsell strategies to meet financial targets.
  
  
• Travel up to 50% to meet with customers, attend industry events, and strengthen executive relationships.
  
  

What You Will Bring

• 
  
  
• 10+ years of experience in healthcare technology, revenue cycle management, or SaaS-based customer success.
  
  
• 5+ years of leadership experience managing and developing regional or national customer success teams.
  
  
• Proven success in revenue retention, growth, and client satisfaction within complex healthcare organizations.
  
  
• Strong executive presence and communication skills, with the ability to influence at all levels of the client organization.
  
  
• Experience in account strategy, KPI management, and operational execution.
  
  
• Demonstrated ability to collaborate across functions and drive cross-departmental alignment.
  
  
• Excellent analytical, problem-solving, and organizational skills with a data-first mindset.
  
  
• Proficiency with Salesforce, Gainsight, Gong and other CRM or customer success tools.
  
  
• Bachelor's degree required; MBA or advanced degree preferred.
  
  
• Travel required: up to 50%.
  
  

What We Would Like to See

• 
  
  
• Prior experience with revenue cycle SAAS technology and service solutions
  
  
• Strong understanding of healthcare reimbursement, payer-provider workflows, and regulatory requirements.
  
  
• Demonstrated success driving NPS participation, EBR cadence, and customer engagement metrics.
  
  
• Commitment to FinThrive's core values - Customer Centric, Agile, Reliable, Engaged (CARE).
  
  

About FinThrive

FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive's vision for healthcare revenue management visit /why-finthrive.

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at careers#culture.

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit /careers-benefits.

FinThrive's Core Values and Expectations

• 
  
  
• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
  
  
• Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
  
  

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Know Your Rights
Pay Transparency Notice

FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.
2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO

| FinThrive Careers | FinThrive Benefits & Perks | Physical Demands

Our company has moved to 100% virtual, work-from-home positions. This position allows you to earn an incredible living without sacrificing your family life.

We're looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

Preferred Skills:

• Excellent communication skills, including active listening and problem-solving
• Ability to learn, adapt, and adjust on the go
• Works well with others and individually
• Possesses a strong work ethic and drive to succeed

What you can expect:

• Flexible Schedule with Weekly Pay
• 100% Remote Position
• Weekly Trainings lead by Top Leaders
• Life Insurance
• Health Insurance reimbursement
• Industry-leading resources and technology
• *In the interest of community wellness, AO has adjusted our business operations. As such, all interviews will be conducted via Zoom video conferencing.

Onsite – Plano, TX (transitioning to Allen, TX shortly)

Contract with strong potential to become permanent

Up to $150,000 (target at conversion)

A rapidly growing technology organization is seeking a Commercial Contracts Attorney to support a high‑velocity sales environment. This role has been thoughtfully redesigned for success and offers a unique opportunity to step into a visible, impactful position within a lean but scaling legal team.

Responsibilities:

• Draft, negotiate, and manage a high volume of commercial agreements
• Support and partner closely with the sales organization
• Review and respond to redlines with a practical, business‑aligned approach
• Advise on risk areas including indemnities and limits of liability
• Ensure deals stay on track and nothing falls through the cracks
• Collaborate with internal teams in a high‑urgency operational environment

Qualifications:

• 4–6 years of commercial contracts experience
• Strong background supporting sales-driven teams
• Business‑minded approach; not overly academic
• Comfortable with onsite work (Plano → Allen)
• Telecom experience is a plus

Tools: LinkSquares or similar CLM experience preferred

This is an immediate-need role, and interviews will move quickly. Apply to learn more.

Telecom Engineer (CX Platforms & Automation)

We're looking for a forward-thinking Telecom Engineer to design and deliver intelligent, cloud-based customer engagement solutions using NICE CXone, on behalf of a leading automotive manufacturer!

This role goes beyond traditional telecom - you'll build scalable, AI-driven communication platforms that connect businesses with their customers across voice, chat, and digital channels.

What You'll Do

• Design and implement modern, cloud-native contact center solutions
• Build and optimize systems including:
• ACD, IVR, Auto Dialers & Omnichannel journeys
• Workforce Management (WFM) & Interaction Analytics
• CRM and survey integrations (e.g., Medallia)
• Develop custom scripts and workflows using NICE CXone Studio
• Create and maintain API integrations and web services
• Enhance solutions using JavaScript, Python, C#, and Java
• Troubleshoot and optimize performance, scalability, and reliability
• Collaborate with stakeholders to translate business needs into technical solutions
• Present solutions and demos to leadership teams

What You Bring

• Hands-on experience with NICE CXone (Studio, Omnichannel, WFM, Analytics)
• Strong understanding of contact center technologies and KPIs
• Experience with dialer platforms such as LiveVox
• Solid experience with APIs, integrations, and scripting
• Knowledge of IVR, AI automation, and customer journey design
• Strong communication and problem-solving skills

This isn't just telecom; it's the future of customer communication engineering.

Apply now and help build smarter, faster, more human customer experiences.

Pride Health is hiring a Data Center Specialist to support our client's medical facility based in Plano, TX 55920. This is a 1-year assignment with the possibility of a contract-to-hire opportunity and a great way to start working with a top-tier healthcare organization!

Job Title: Data Center Specialist

Location: Plano, TX 55920

W2 Pay (Local): $25/hr - $32/hr

Schedule: Day shift

Start date: 05/04/2026

Role Overview:

Supports data center operations by maintaining, monitoring, and managing IT systems and physical infrastructure.

Works onsite (Plano, TX) handling hardware, inventory, and operational tasks for a large enterprise (healthcare-focused).

Key Responsibilities:

Maintain and operate computer systems, servers, and equipment

Handle shipping/receiving, inventory tracking, and asset management

Install, move, and decommission racks and hardware

Perform cabling, racking, and equipment setup

Monitor systems and troubleshoot/escalate issues

Maintain documentation, SOP compliance, and audit readiness

Coordinate with vendors, project managers, and technical teams

Required Skills:

Knowledge of data center operations, servers, and infrastructure

Troubleshooting and problem escalation

Ability to follow technical procedures (SOPs)

Strong communication and organizational skills

Ability to learn new technologies and stay calm under pressure

Education & Experience:

Option 1: Associate's degree + 2 years IT operations experience

Option 2: High school diploma + 4 years IT operations experience

Bachelor's degree preferred

Requires onsite presence and hands-on work

Healthcare IT experience is a plus

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Minimum experience of 4 years in Medical devices - Manufacturing Engineering.

Good Experience working on Process Validations (IQ, OQ, PQ)

Experience developing manufacturing processes and technologies, which includes process characterization

Experience working on PFMEAs

Experience performing Data analysis (Minitab)

Evaluate process and design alternatives based on Design for Manufacturability principles.

Ability to work within a team and as an individual contributor in a fast-paced, changing environment.

Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.

Multitasks, prioritizes and meets deadlines in timely manner.

Strong organizational and follow-up skills, as well as attention to detail.

Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.

Title: Manufacturing Process Engineer with medical device

Location: Plano, TX - Onsite

Qualification: Bachelor’s in Mechanical engineering or Manufacturing engineering or equivalent

JD:

• Minimum experience of 4 years in Medical devices - Manufacturing Engineering.

• Good Experience working on Process Validations (IQ, OQ, PQ)

• Experience developing manufacturing processes and technologies, which includes process characterization

• Experience working on PFMEAs

• Experience performing Data analysis (Minitab)

• Evaluate process and design alternatives based on Design for Manufacturability principles.

• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.

• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.

• Multitasks, prioritizes and meets deadlines in timely manner.

• Strong organizational and follow-up skills, as well as attention to detail.

• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.

Job title: Internal Sales Executive

Location: Plano, TX

Hours: 40+ Hours

Working Pattern: 1 day remote 4 days in office

Step into a sales career with A-SAFE, a global leader in industrial safety solutions, where innovation meets opportunity.

As an Internal Sales Executive, you’ll play a key role in driving revenue growth by proactively engaging prospects, nurturing leads, and supporting the full sales cycle from initial contact to close. Working closely with external sales and cross-functional teams, you’ll manage pipelines, coordinate follow-ups, and ensure a seamless customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships over the phone and email, and takes pride in turning opportunities into measurable results.

How you will make an impact:

• You will proactively generate and qualify new leads, keeping the sales pipeline strong and consistently moving opportunities forward.
• You will build meaningful relationships with prospects and customers, turning conversations into long-term partnerships.
• You will collaborate closely with external sales and cross-functional teams to ensure seamless handovers and a smooth customer journey.
• You will maintain accurate CRM records and reporting, providing clear visibility that supports smarter business decisions.
• You will identify upsell and cross-sell opportunities, driving incremental revenue and account growth.
• You will respond quickly and professionally to inquiries, creating a positive customer experience that strengthens brand reputation

What we are looking for:

• Strong communication skills with the confidence to engage prospects and build relationships over phone, email, and virtual meetings.
• A proactive, self-motivated mindset with the drive to generate leads and move opportunities through the pipeline.
• Excellent organizational skills with the ability to manage multiple accounts, follow-ups, and priorities in a fast-paced environment.
• Experience using CRM systems and maintaining accurate, detailed records to support reporting and forecasting.
• A collaborative approach, working effectively with external sales and cross-functional teams to deliver results.
• Resilience and a results-oriented attitude, with a passion for hitting targets and contributing to revenue growth.

Benefits:

• Comprehensive Medical Coverage — Three Cigna medical plan options (HSA Open Access Plus, Open Access Plus–Base, and Open Access Plus–Buy Up) allowing you to choose the plan that best fits your health needs and budget.
• Employer-Funded FSA Contribution — A-Safe contributes $500 each year to your Flexible Spending Account, helping reduce out-of-pocket healthcare costs.
• Automatic Basic Life & Disability Coverage — Employer-provided life insurance and short/long-term disability coverage at no cost to you, offering financial protection for you and your family.

About us:

Our story started in 1984, when A-SAFE set out to solve real workplace safety problems with better, more innovative products. Today, our solutions protect people, assets and operations for brands globally.

We remain a family-owned business, built on strong values and long-term relationships. If you want to know what we stand for, you can learn more about our story and values.

Our HQ in Elland, Halifax, is home to cutting-edge manufacturing technology and modern offices that reflect the quality of what we do. You can take a virtual look around with our 3D tour.

A-SAFE has grown organically over the years and now supports more than 6,000 customers across 50 countries. We are proud to work with global names such as Amazon, Coca Cola and BMW. You can explore more of our Customer Success Stories here.

If you require the application form in an alternative format or need adjustments during the recruitment process, please contact us at

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implementdata, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Management Trainee Material Damage Adjuster, Managing Claims.

In this role, the Claims MD Adjuster handles automobile accident claims by assessing damage, investigating liability, and negotiating settlements while ensuring quality and performance standards are met. In this role, the Claims MD Adjuster handles automobile accident claims by assessing damage, investigating liability, and negotiating settlements while ensuring quality and performance standards are met.

Responsibilities

• Manage a high-volume low complexity claims from beginning to end.
• Investigate automobile accidents to determine the cause and liability, including reviewing police reports and conducting interviews with witnesses in some cases.
• Analysing insurance policies and relevant laws and regulations to determine the scope of coverage related to automobile accidents.
• Negotiate repairs and settlements with claimants.
• Provide regular updates on automobile claims to policyholders, insured, claimant, and other members of the claims team.
• Assess damage to vehicles involved in accidents, including reviewing repair estimates, and determining the cost of repairs.
• Coordinate with internal and external stakeholders, such as claims adjusters and clients, to ensure that all activities related to automobile claims are conducted efficiently and effectively.
• Participate in departmental meetings and training sessions to stay informed about policy changes and new procedures.
• Maintain a high level of accuracy and attention to detail to ensure that all activities related to automobile claims are conducted ethically and in compliance with relevant laws and regulations.

Qualifications we seek in you!

Minimum Qualifications

• Maintains adjuster licenses in all required states including New York or Hawaii.
• Relevant years of experience in Material Damage Liability Claims handling with multi-state

experience.

• College Diploma or commensurate work experience.
• Maintains an adjuster license(s) as required by state regulations.
• Experience handling fast track/low touch claims.
• Proficient in MS Office (Word, Excel, PowerPoint)

Preferred Qualifications/ Skills

• Bilingual
• Insurance Designation(s)

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

The approximate annual base compensation range for this position is $65,000 to $67,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

About Delta:

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

About the role:

Ensure accuracy, compliance, and efficiency across supply chain financial and logistics

operations. Responsible for validating invoices, maintaining shipment records, and executing

compliance-related postings in SAP. Provide reporting and analysis to support management

decisions, strengthen internal controls, and drive process improvements. Collaborate across

teams and with external partners to resolve discrepancies and maintain audit readiness.

Key responsibilities:

• Validate and process vendor and freight invoices; ensure accuracy of cost allocations for freight, duty, and customs in SAP.
• Create and maintain shipment records for both import and local logistics.
• Monitor and resolve data discrepancies, coordinate with brokers, forwarders, and vendors to ensure timely resolution.
• Prepare and submit duty-related postings; track compliance payments and maintain audit-ready documentation.
• Investigate discrepancies or duplicate entries, coordinate with brokers, forwarders, and internal teams to resolve issues.
• Analyze workflow bottlenecks and recommend process improvements to increase data accuracy and operational efficiency.
• Generate weekly and monthly reports on freight and duty spend; support month-end accruals and reconciliations.
• Improve processes and reporting templates; document SOPs and checklists to increase efficiency and accuracy.
• Performance Analysis: Analyze large datasets of freight spend, carrier performance, and shipment lifecycle data to identify trends, forecast future costs, and model transportation network optimization scenarios.

Minimum Qualifications:

Education: Bachelor's degree student

Technical Skills: Proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables) and experience using an enterprise system (ERP/TMS) for transaction processing.

Communication: Exceptional written and verbal communication skills with a proven ability to lead communication and issue resolution with external partners and global teams.

Preferred Qualifications:

Compliance Knowledge: Practical working knowledge of US and international import/export regulations (e.g., Incoterms, HTS classification, Customs procedures).