Information Technology Jobs in Pawtucket, RI

What you will bring to the role as an Operational Support Administrator:

• A naturally inquisitive approach and an appreciation for diverse perspectives
• A desire to work in a collaborative environment
• An ethical mindset
• An eagerness to embrace and learn new technologies
• The ability to adapt to an evolving organization
• Strong interpersonal and communication skills
• Experience building cross-department relationships
• 2+ years’ experience working in an administrative position with heavy customer contact
• Ability to work with and troubleshoot technical issues both in-person and remotely
• Working knowledge of database entry and reporting
• MS Office skills and preferably Salesforce experience

About Plum Dental Group (“Plum”) 

Plum is a dynamic, high growth Dental Partnership Organization (DPO) with 30+ locations in RI and eastern CT supporting over 350 total employees. The Company's affiliated dental practices provide comprehensive general, specialty and cosmetic dental care to over 80,000 patients annually. As a DPO, we are responsible for managing all administrative support functions of the dental practices including marketing, facilities, HR, insurance, accounting, billing, etc. so that dentists can focus on treating patients and not have to worry about the nuts and bolts of running or maintaining a practice. 

The Opportunity 

The Senior Manager, Program Management is an execution and governance partner to the Executive VP of Operations and the Operations leadership team. This role translates strategy into clear plans, drives portfolio discipline, and runs the operating rhythm (cadence, content, follow-through) that keeps priority deliverables organized, visible, and on track. 

This person is a strong program/project leader with high stakeholder EQ, able to influence without authority across State Directors, Senior Practice Managers, and cross-functional partners (HR, Finance, Facilities/Technology, Marketing, Training & Development, Specialty, Integrations). 

Key Responsibilities: 

Operating Rhythm & Governance  

• Own and continuously improve the Operations operating rhythm (weekly leadership huddles, workstream cadences, monthly reviews, quarterly planning). 
• Build agendas, pre-reads, and facilitation plans that are decision-oriented and action-driven. 
• Maintain a decision log, action tracker, and escalation paths; ensure closure and accountability. 
• Standardize meeting expectations (purpose, pre-work, outputs, owners, due dates). 

Program & Portfolio Management  

• Run a “PMO-lite” across Ops priorities: roadmap, milestones, dependencies, resource constraints, risks/issues, and mitigations. 
• Establish clear project fundamentals: charters, timelines, RACIs, stakeholder maps, communication plans, and adoption plans. 
• Drive consistent status reporting and executive-ready summaries (what changed, what’s stuck, what’s needed). 
• Partner with Ops leaders to keep deliverables organized and on-time—flagging risks early and driving cross-team resolution. 

Leadership Team Enablement & Stakeholder Management  

• Support the Executive VP of Operations with priority management and preparation for key touchpoints (leadership meetings, monthly ops reviews). 
• Create “clarity systems” for direct reports: deliverable trackers, milestone check-ins, and readiness checkpoints. 
• Coordinate across CEO peer functions (HR, Finance, Facilities/Tech) to manage interdependencies and reduce bottlenecks. 
• Draft or refine key communications, updates, and alignment materials as needed. 

Performance Insights & Content Readiness  

• Ensure leadership meetings have decision-grade content (scorecards, trends, key variances, risks, and recommended actions). 
• Drive consistent pre-read readiness and narrative clarity—so meetings focus on decisions, not discovery. 

Strategic Priority Projects 

• Lead VP-sponsored strategic initiatives end-to-end (e.g., workflow standardization, integration readiness, leadership enablement rollouts, operating model improvements). 
• Ensure implementation includes adoption, training alignment, and post-launch stabilization checks. 

Qualifications: 

• 5+ years in program management, strategic operations, consulting, or operational leadership (multi-site healthcare/dental strongly preferred). 
• Demonstrated ability to drive cross-functional work with senior stakeholders and competing priorities. 
• Strong cadence management: agendas, pre-reads, action tracking, and follow-through. 
• Excellent written and verbal communication; able to synthesize complexity into clear decisions and next steps. 
• Comfortable with execution tooling (Asana/Monday/Jira or equivalent), dashboards/scorecards, and Microsoft/Google suite. 
• Bachelor’s degree required; MBA/MHA or PMP a plus. 

Compensation 

• Salary and annual bonus dependent on background and level of experience 
• The ceiling is high at Plum – we are a young and lean company and there will be new opportunities that develop as we grow; salary can increase considerably (and potentially include equity) as you develop and take on additional responsibility 
• Comprehensive health and retirement benefits 

• Provide advanced medical care and operational services for Marine Reconnaissance, USMC Special Operations Forces and Navy Special Operations Command personnel, like SWCC and SEALs
• Engage as a team member in direct action, special reconnaissance, foreign internal defense and unconventional warfare

• Rescue patients and deliver emergency care from the back of a helicopter
• Perform aircrew duties and En Route Care (ERC) for routine illness and emergent patients
• Provide relief and assistance in areas ravaged by catastrophic natural disasters
• Support Search and Rescue (SAR), tactical evacuation (TECEVAC), Medical Evacuation (MEDEVAC), casualty evacuation (CASEVAC) and Combat Search & Rescue (CSAR) for Navy and Marine Corps Aviation

• Provide basic medicine and assist medics in prevention and treatment of diving related illnesses, injuries associated with deep sea diving and hyperbaric conditions
• Operate, test and repair all Navy diving equipment
• Perform underwater inspections, harbor/port/ship security inspections, conduct ordnance searches, rescue personnel, engage in special warfare and small boat operations
• Operate Swimmer Delivery Vehicle Dry-Deck Shelter system and submarine Lock-in/Lock-out systems

• Special Operations Independent Duty Corpsman Pipeline (121 weeks)
  Areas of training include but are not limited to basic reconnaissance, airborne operations, combatant diving, demolitions, clinical diagnostics, advanced trauma skills, Advanced Cardiac Life Support (ACLS), basic surgical anesthesia, basic veterinary medicine and basic dental exams.
• Search and Rescue Medical Tech Pipeline (27 weeks)
  Areas of training include but are not limited to advanced fluid resuscitation, administration and management of Advanced Life Support medications, use of emergency medical equipment, rescue and recovery devices and patient handling.
• Medical Deep Sea Diving Tech Pipeline (28 weeks)
  Areas of training include but are not limited to diving physics, scuba and surface-supplied air diving, recognition and treatment of diving related illnesses.

• Vision correctable to 20/20
• Normal color perception
• Pass a physical examination
• 28 years of age or younger
• U.S. citizen eligible for security clearance

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are looking for a SIU Investigator (mid-level). This is a desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. The candidate selected will have strong multi-line SIU Investigation experience.

This role is remote eligible. However, you must live in the assigned territory which isME, VT, NH, MA, CT, RI, DE, MD or Washington DC. There may be occasional business travel.

What you'll do:

• Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims.

• Participates in the development of fraud prevention strategies.

• Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.

• Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.

• Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.

• Makes recommendations within defined authority guidelines.

• Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome.

• Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention.

• May serve as a resource team member on specific matters through demonstrated skill or training.

• Assists with the delivery of fraud awareness training initiatives in a defined environment.

• Handles CAT duty responsibilities as business requires.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• High School Diploma or General Equivalency Diploma (GED).

• 2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.

• Proven investigatory skills.

• Experience obtaining statements from various parties to incidents, witnesses, and suspects.

• Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.

• Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems.

• Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.

• Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.

• SIU experience conducting low to complex P&C fraud investigations OR a combination of Insurance Claims and (Law Enforcement Investigations OR Military Investigations) experience.

• Strong background with multi-line SIU investigations

• Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other.

• US military experience through military service or a military spouse/domestic partner

Compensation range: The annualized range for this position is: $77,120 - $147,390. This is an hourly position.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

Summary of Position:

The Granite Telecommunications Proposal Specialist works within all departments and directly supports Sales Operations and Client Services by managing all requested and submitted Request for Proposals (RFPs). This role is responsible for fully understanding each proposal, leading deal construction, and supporting negotiation strategies related to commercial, technical, and solution-based requirements.

The Proposal Specialist owns the endtoend development of each proposal, ensuring all project deadlines and deliverables are met. This includes collaborating with internal subject matter experts from Solution Engineering, Legal, PMO, and Finance to gather accurate

information, understand solution requirements, and ensure the proposal reflects Granite's capabilities. The role also involves tracking and maintaining all relevant RFP documents and coordinating technical or solutionbased support throughout the bid process.

The Proposal Specialist will join internal and external calls to support Sales Operations, clearly communicating requirements, clarifications, and solution details. Strong written and verbal communication skills are essential, as is the ability to manage high volumes of email, messaging, and crossdepartmental coordination. Accuracy and efficiency in the creation of all proposal responses and quotes are critical, as the specialist often partners closely with fellow Proposal Team members and business stakeholders. The role requires a solid understanding of Granite's products, services, and solution possibilities. The Proposal Specialist is also responsible for leveraging and maintaining the Loopio platform, ensuring content is current, accurate, and aligned with evolving business and technical standards. In addition, the Proposal Specialist plays a key role in supporting opportunities across commercial and government markets. Responsibilities include gathering and formatting information, writing and editing proposal content, and securing required approvals. Success in this environment requires practicality,strong communication, relationshipbuilding skills, and a collegial, teamoriented mindset.

Duties and Responsibilities:

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  Work with varies departments, such as sales, solutions engineering, legal and finance teams to understand customer needs and develop strategy for the proposal response.

  
  
  
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  Ownership of solution aspects of the RFP project timeline from beginning to end.

  
  
  
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  Ensuring all other associated representatives are involved and held accountable to deadlines and ownership of tasks.

  
  
  
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  Ability to work on multiple proposals simultaneously

  
  
  
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  Ability to problem solve, work under pressure and self-motivate, while ensuring all deadlines are met.

  
  
  
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  Express willingness to grow and take on writing tasks with minimal supervision.

  
  
  
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  Streamline and track statistics of wins (Units and products awarded) and categorize losses based on pricing, solution, or written proposal. Under trends to improve succession for the future.

  
  
  
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  Meet all proposal deadlines by establishing priorities and target dates for information gathering, writing, review, and approval; entering and monitoring tracking data; coordinating requirements with contributors; contributing proposal status information to review meetings; transmitting proposals.

  
  
  
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  Work effectively with internal subject matter experts to develop consistent, compelling responses to satisfy proposal requirements.

  
  
  
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  Review functional, technical and company information received from internal subject matter experts.

  
  
  
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  Coordinate final production and delivery of completed proposal response.

  
  
  
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  Ability to work on multiple proposals simultaneously.

  
  
  
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  Maintain quality results by using templates; following proposal-writing standards including readability, consistency, and tone; maintaining proposal support databases.

  
  
  

Required Qualifications:

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• Bachelor's degree required.
  
• Excellent research skills and the ability to write persuasively and articulately.
  
• Exceptional organizational skills and attention to detail.
  
• Strong coordination and planning skills.
  
• Minimum of 2 years' experience in drafting and/or contributing to proposals (RFPs, RFIs, RFQs etc.) responses.
  
• Must be technologically savvy in order to navigate and organize electronic submissions and online bids.
  
• Ability to identify problems and/or inefficiencies and independently offer/implement practical solutions.
  
• Ability to work independently, prioritize workload, and meet deadlines.
  
• Experience working in a fast-paced environment with proven ability to prioritize and multi-task.
  
• Must be able to thrive in a high pressure, fast paced work environment with strict deadlines.
  
• Excellent internal and external negotiation skills. Must interface effectively with internal management, and customer representatives including contracting officers and specialists.
  
• Computer skills, including advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, MS Office, MS Word).
  
• Ability to obtain a Public Trust clearance.
  
• US Citizenship Required.
  

Preferred Qualifications:

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  Bachelor's degree in business, engineering, finance, communications, or related discipline preferred.

  
  
  
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  Prior representation of telecommunication clients or employment within the telecommunications industry.

  
  
  
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  1-3 years prior experience with government contracting, including Federal acquisition vehicles and statewide contracts.

  
  
  
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  Previous Experience with Proposal Automation Software such as but not limited to Loopio.

  
  
  
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  Professional certifications such as APMP, CPCM, CFCM, CCCM or PMP

  
  
  

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