Information Technology Jobs in Paramus

WHY WE NEED YOU

WAZER re-invents waterjet cutters. Our ground-breaking small-footprint waterjet cutters bring universal cutting with digital precision to every workshop, big or tiny. Creating such a unique product line was no easy feat, but since then we have proven the product and are scaling up!

We are looking for energetic, adaptable and clever team members that can think on their feet to solve problems that pop up as well as work to continuously improve our systems and processes. Tired of being just a cog in a larger process? Take ownership of your work and help bring this product to its many eager customers, while having an opportunity for career growth and development.

Please note: This is not an IT or Software Support role. This position focuses on hardware support for WAZER waterjet machines. Candidates should have experience with mechanical systems, hardware maintenance, or machine operation rather than/in addition to experience with IT infrastructure or computer systems.

YOUR DAILY ROLE

• You'll be communicating with customers and solving their issues.
• You'll provide email, telephone and video technical support for customers in aspects such as hardware, software and workflow.
• You'll document customer problems and the actions taken to solve them
• You'll work with product development engineers to develop solutions for short term and long term problems
• You'll develop proactive web support content to help users solve common issues you've seen repeatedly
• You will be integral in building up long term systems and procedures as we grow
• You'll acquire market feedback from current and future customers through surveys and direct calls

MUST HAVE QUALIFICATIONS

• You must be a quick learner when it comes to mechanics
• You are a patient and thorough problem-solver and not a rash solution finder
• You have strong technical communication skills
• You have strong written communication
• You are a fast typer and very comfortable navigating the MS and Google suites
• You are a systematic and process oriented thinker and not solution minded
• You are comfortable communicating on the phone and via video platforms.
• You have strong social skills and can interact well with a wide variety of customers
• You are comfortable leading feedback sessions with other team members
• You enjoy a good brainstorm session
• You are well-organized and willing to work independently
• Ability to commute to Yonkers, NY Monday through Friday

NICE TO HAVE QUALIFICATIONS

• You have worked with CRM systems (zendesk, salesforce, etc)
• You are a maker, a hacker, a craftsperson, tinkerer, or generally curious and creative
• You can break down a system and identify what makes it work the way it does
• Degree/Experience in a technical area, for example architecture, engineering, industrial design, science, and metalworking, etc.
• Website Editing skills (squarespace blog pages)
• While it would be great to bring on experienced talent for this role, we'll accept any qualified candidate. If you are passionate about our mission, are good at what you do, and want to learn quickly don't hesitate to contact us. Be open about what you don't know and what you excel at, and we'll do our best to evaluate this with our specific needs!

COMPENSATION

This is an hourly position at $21-$25/hr, depending on relevant experience for the position. Employee Health Insurance, Paid Vacation, Paid Holidays, Paid Sick Days, Opportunities for Overtime, WAZER equity (stock options), Opportunity for advancement in a fast-growing company.

LOCATION & ENVIRONMENT

We've located ourselves in Yonkers, NY. You'll be working in an environment that is simultaneously our office, ideation studio, research lab, workshop, and final product assembly center, all under one roof. This allows us to collaborate and learn each other's area of expertise, providing better solutions to our customers. Our facility becomes a playground in the off hours. You are encouraged to design, make, and work on whatever personal projects you may have at the time. You may see brewing equipment, race car parts, plants, and art pieces around the office. Who knows what inspiration we use for the next problem we need to solve!

Who we are:

Octapharma USA, an American subsidiary of Octapharma AG, is located in Paramus, New Jersey. Octapharma is one of the largest human protein product manufacturers in the world. Family-owned since being established in 1983, Octapharma is a global healthcare company headquartered in Lachen, Switzerland. Our products are available in 118 countries and reach hundreds of thousands of patients every year.

We are an entrepreneurial company with a high-energy, fast-paced work environment. Our focus is on delivering lifesaving products to patients who rely on our therapies to treat rare diseases and other bleeding and immune disorders. Here, every employee, no matter the department or role, is highly valued and an integral part of our success, which has resulted in year-over-year growth and expansion. The power of our combined efforts and commitment as a team is what makes this all possible.

By truly listening and responding to one another, we work together to reach a common goal and create an environment that inspires excellence. When you walk in our doors each day, you’ll be among a friendly group of people who respect your strengths, appreciate your interests, and support your success. We are a family. And we have our long-term employees to show for our wonderful culture and environment.

Position Summary:

Octapharma USA is searching for a Coordinator, Speaker Events to join our team. The Coordinator, Speaker Programs will be responsible to support the planning, execution, and compliance of speaker programs and promotional educational events. This individual will assist with end-to-end coordination of in-person, virtual, and hybrid events, ensuring operational excellence and adherence to regulatory and company policies. The role also provides general marketing team support through ad hoc projects and tasks as directed by the Manager, Marketing Technology and Operations.

Requirements:

• This position is required to be onsite in Paramus, NJ 5 days a week.
• Bachelor’s degree in Marketing, Communications, Life Sciences, Business, or related field required.
• At least 1 year of experience in a similar role preferred but not required.
• Internship experience in Marketing, Communications, Life Sciences, or Business preferred.

Octapharma USA is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Octapharma USA, we strive to exemplify diversity through our employees, recruitment efforts, and the communities we serve. While promoting equity among our employees and colleagues, we encourage open dialogue with respect for each other’s point of view. In an inclusive culture, we can foster a sense of belonging. Diversity, equity, inclusivity, and belonging are essential for the success of Octapharma USA.

While Octapharma USA does not require a vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Octapharma USA will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions.

Octapharma USA Compensation and Benefit Summary: The pay range for this position at commencement of employment is expected to be between $55,000 to $70,000; however, unexpected, and necessary adjustments or increases may result from Company annual salary increases, if applicable, and or fluctuations in the job market necessitating adjustments to pay ranges. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, such as a full range of medical, financial, and/or other benefits (including 401(k) eligibility and paid time off benefits, including parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Employees may be eligible to participate in Company employee benefit programs such as health insurance, flexible spending account, paid time off, and disability plan in accordance with the terms of the applicable plans. For additional general information on the company benefits, please go to Employee Benefits.

Important notice to Employment Agencies - Please Read Carefully

Octapharma USA, Inc. does not accept unsolicited assistance from agencies for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.

The Digital Revenue & Customer Experience Manager – Americas is a hands-on, managerial role responsible for defining, scaling, and governing Sika’s emerging digital revenue channel across the Americas Region reporting to the Digital Experience Director Americas together we will work on Sika’s digital transformation.

This role will help Sika America’s DX team enhance and elevate the existing digital revenue pipeline—already implemented across the region—ensuring its expansion, adoption, and continuous improvement across the region Americas. At the same time, the role is responsible for building the CX governance model for the region, defining the standards, KPIs, and methodologies that will shape how Sika serves and retains customers in a digital-first world.

This role defines the blueprint for how Sika grows, competes, and delivers value in a digital landscape offering the best customer experience.

• Lead and develop the Digital Sales & Revenue (DSR) and U.S. Customer Experience teams across North America and Latin America, ensuring regional alignment and performance.
  
  

• Own and scale the digital revenue channel in the Americas, accountable for adoption, results, process consistency, and cross-country coordination.
  
  

• Design and govern the end-to-end digital revenue workflow, from lead capture and qualification through routing, follow-up, and sales handover.
  
  

• Optimize and expand the digital revenue pipeline to improve conversion rates, revenue impact, and regional scalability.
  
  

• Ensure unified, high-quality operation of digital tools (e.g., Salesforce, Pardot/MCAE) with standardized data, rules, and performance measurement.
  
  

• Set and manage annual Digital Sourced Revenue targets, supported by regional dashboards tracking leads, pipeline, velocity, and revenue contribution.
  
  

• Establish and standardize the Customer Experience (CX) framework across the Americas, including KPIs such as NPS, CSAT, CES, response time, and resolution metrics.
  
  

• Integrate CX insights with digital revenue and service processes to enhance customer satisfaction and reduce friction across the full customer journey.
  
  

• Drive digital transformation and continuous improvement through automation, innovation, pilots, and adoption of new tools and methodologies.
  
  

• Lead multiple cross-functional, high-impact initiatives, translating regional insights into actionable plans with measurable business outcomes.
  
  

• Bachelor’s degree in Marketing, Business, Strategy, or a related field, with 5+ years of experience in digital revenue, lead management, CX, or commercial operations (preferably B2B/industrial).
  
  

• Strong hands-on expertise with Salesforce (lead/opportunity workflows, reporting, dashboards) and Pardot/MCAE.
  
  

• Proven experience leading regional or multi-country teams in complex business environments.
  
  

• Deep understanding of digital lead lifecycles, qualification frameworks, scoring models, and routing logic.
  
  

• Solid knowledge of CX methodologies and metrics (NPS, CSAT, CES), including building dashboards and scorecards.
  
  

• Ability to design, govern, and scale complex operational processes across multiple markets.
  
  

• Advanced analytical skills in pipeline performance, conversion metrics, revenue attribution, and SLA governance.
  
  

• Effective cross-functional leader, collaborating closely with Sales, Marketing, Customer Service, and IT.
  
  

• Strategic, adaptable, and self-driven leader with strong communication skills and the ability to influence without authority.
  
  

• B2B digital or distribution models, and familiarity with global Group Marketing structures, helpful.
  
  

• Spanish fluency a plus
  
  

Perks & Benefits

• 401k with Generous Company Match
• Bonuses
• Medical, Dental, and Vision Benefits
• Paid Parental Leave
• Life Insurance
• Disability Insurance
• Paid time off, paid holidays
• Floating holidays + Paid Volunteer Time
• Wellness/Fitness Reimbursements
• Education Assistance
• Professional Development Opportunities
• Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.

The Digital Communications Manager leads the development, execution, and optimization of Sika’s digital marketing and social media initiatives across the U.S. This role drives digital and social media strategy and performance analytics, maintains brand consistency across all digital channels and content, and supports both internal and external communications efforts. Serving as a creative and strategic partner to cross-functional teams, the position provides expertise in digital marketing, content creation, design, and channel management to elevate Sika’s visibility and engagement.

Base salary: $80,000-$100,000 depending on experience and qualifications. Position is also eligible for bonus.

Specific Responsibilities:

• Develop and execute digital marketing campaigns that drive brand awareness, engagement, and lead generation.
• Manage key aspects of the Sika USA website, including content updates, and technical support for internal teams.
• Support Target Market teams with back-end website functions to ensure a cohesive and unified content strategy.
• Create and execute digital content for Sika’s communication platforms.
• Lead SEO initiatives to maximize website visibility, ranking, and overall performance.
• Coordinate with newly acquired companies to ensure seamless and successful website transitions and integrations.
• Oversee Sika’s U.S. social media presence using platforms such as Sprout Social or Sprinklr, including approving, scheduling, and optimizing posts in adherence with corporate guidelines.
• Develop a unified corporate social media content strategy that positions Sika as an industry leader and ensures consistent brand messaging.
• Review all social content for quality, accuracy, brand alignment, and functionality,
• Create and publish corporate and brand content across digital channels as needed.
• Monitor and engage daily with audiences across all platforms, ensuring timely, proactive responses to comments, questions, and feedback.
• Lead monthly analytics reporting, including social media listening, profile and post performance, tag performance, and competitive benchmarking; share insights with marketing teams and leadership.
• Establish and refine social media strategies, templates, and best practices to ensure consistent execution and ongoing growth.
• Support paid media initiatives and contribute to the development and management of Employee Advocacy programs.
• Assist teams with digital asset management (DAM) by supporting media and file uploads and ensuring proper organization.
• Provide support for digital platforms, including Unbounce (landing pages), Wistia (video hosting), and Pardot (email marketing).
• Collaborate on external communications, including the development and distribution of press releases, newsletters, and internal stories.
• Support email marketing campaigns and announcements through Pardot, ensuring accuracy and brand consistency.
• Ensure all communications reflect a consistent voice, tone, and messaging that align with Sika’s brand standards.
• Participate in and support broader corporate marketing and communications initiatives and events as needed.
• Work with third party agencies on campaigns, creatives and videos as needed.
  
  

• Bachelor’s degree in Marketing, Communications, Digital Media, or related field.
• 5+ years of experience in digital marketing, social media management, or brand communications.
• Proficiency in digital tools including Sprout Social or Sprinklr, Pardot, Adobe Creative Suite, Digital Asset Management systems, Adobe Experience Manager, and CMS platforms.
• Strong copywriting, content creation, and analytical skills.
• Comfortable managing multiple digital tools and platforms.
• Ability to manage multiple projects and collaborate across diverse teams.
• Excellent attention to detail, organization, and brand alignment.
  
  

Perks & Benefits

• 401k with Generous Company Match
• Bonuses
• Medical, Dental, and Vision Benefits
• Paid Parental Leave
• Life Insurance
• Disability Insurance
• Paid time off, paid holidays
• Floating holidays + Paid Volunteer Time
• Wellness/Fitness Reimbursements
• Education Assistance
• Professional Development Opportunities
• Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

Border Patrol Agent (BPA) - Experienced (GL-9 GS-11)

NEW RECRUITMENT AND RETENTION INCENTIVES!

Check out these higher-salaried federal law enforcement opportunities with the U.S. Customs and Border Protection. Your current or prior law enforcement experience may qualify you for this career opportunity with the nation's premier federal agency charged with securing our borders and protecting our country.

You may qualify for these higher-graded Border Patrol Agent (BPA) employment opportunities if you have current or prior law enforcement experience. This experience could have been gained as part of a military police assignment or as a member of a state or local law enforcement organization. Look at the duties and responsibilities section below to see if you are interested in these federal law enforcement opportunities and review the qualifications section below to see if you are qualified.

>DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

The U.S. Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.

If you seek an exciting and rewarding job that provides excellent pay and exceptional federal benefits, now is the time to make your move. U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11 $63,148 - $120,145 per year

Locality Pay: Varies by duty location.

Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications:

GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

About LX Pantos

LX Pantos is a global logistics company providing comprehensive services including ocean, air, and ground transportation, as well as 3PL, fulfillment, last-mile delivery, and installation.

In the U.S., we operate more than 30 logistics centers with over 120 professional installation technicians, holding strong competitiveness especially in premium home appliance installation services.

At LX Pantos, we are committed to going beyond simple delivery — we aim to innovate the customer experience by strengthening our professional training systems.

Role Overview

The Customer Service & Installation Trainer will be responsible for training our installation technicians. This role will deliver structured training on standard installation processes, customer service, safety protocols, and product-specific installation techniques to ensure top-quality service and customer satisfaction.

Key Responsibilities

1. Training Content & Curriculum Development

• Develop training materials and curricula to deliver knowledge on electronics such as home appliances, IT, and mobile devices
• Continuously update training content with the latest trends and product information
• Identify and share best practices and success stories from real installation and service experiences

2. Training Delivery & Event Support

• Lead training sessions on electronic products (home appliances, IT, mobile)
• Conduct lectures on core topics such as customer service mindset, installation techniques, and communication skills
• Act as a product docent during appliance events to communicate product value to customers

3. Training Feedback & Improvement

• Collect feedback from trainees and analyze training effectiveness
• Propose and implement improvements to enhance overall training impact

Qualifications

• Bachelor’s degree or equivalent experience (technical, education, or service fields preferred)
• Minimum 3 years of field experience in appliance installation, construction/interior, or technical service
• Prior training or coaching experience in installation/service strongly preferred
• Strong communication and coaching skills
• Knowledge of safety regulations and customer service standards required
• English required; bilingual (Korean or Spanish) preferred

Additional Requirements

• Willingness to travel nationwide (25–50% monthly)
• Valid driver’s license required
• Strong commitment to long-term employment

Company Overview

For over 40 years, Health Monitor has been a nationally recognized, targeted healthcare marketing platform for the Pharma/OTC industry. Our in-house, award-winning content studio creates bespoke healthcare education that fosters more productive patient-physician dialogues at every point of care—we call it #TheHealthMonitorDifference. We have the largest proprietary physician office network in the industry, with over 250,000 offices and more than 450,000 healthcare professionals engaging with our omnichannel educational products. Health Monitor delivers premium point of care content that empowers patients and HCPs with trusted information to achieve the best health outcomes while driving impactful ROI for brands. Learn more at and follow us on LinkedIn, X, YouTube and Instagram.

Vice President Client Services

Health Monitor Network is seeking a Vice President, Client Services to lead and shape the organization’s client partnership strategy and delivery operations. This executive will oversee the Client Services team and ensure successful execution of integrated campaigns across digital, email, point-of-care media, and analytics platforms.

The VP will serve as a trusted partner to clients and internal teams, guiding complex programs from launch through delivery while maintaining a high standard of service and accountability. This role requires a leader who can build strong relationships, bring clarity to evolving priorities, and ensure teams remain aligned to deliver exceptional results.

In addition to managing key client relationships, the VP will help strengthen the Client Services organization by developing leaders, refining delivery practices, and building a service model that supports continued growth.

Key Responsibilities:

• Serve as a senior client-facing leader across complex, high-stakes engagements, guiding strategic conversations with clients, agencies, and partners to align expectations and maintain delivery momentum
• Lead, coach, and scale a team of Client Service Managers, building a high-performance culture grounded in ownership, responsiveness, and excellence
• Act as a bridge between strategy and execution, ensuring campaign tactics translate effectively across digital channels including web, email, analytics, and reporting
• Own and strengthen executive-level client relationships, setting the standard for clear, confident, and professional communication
• Oversee overall client experience and account health, proactively addressing risks and resolving issues with transparency and speed
• Guide teams in effective expectation-setting, issue resolution, and executive communication
• Define and operationalize service delivery standards that drive consistency, quality, and efficiency across campaign execution and reporting
• Establish scalable operating rhythms and governance models, including clear decision rights, escalation paths, and cross-functional accountability
• Continuously improve processes to reduce friction, increase clarity, and mitigate execution risk while ensuring strong delivery outcomes
• Partner closely with cross-functional leaders across Sales, Editorial, Creative, Digital, Analytics, Ad Operations, Print, and Project Management to align priorities and execution
• Clarify roles, responsibilities, and dependencies across teams to enable seamless delivery
• Anticipate and resolve cross-functional risks before they impact the client experience

Qualifications

• 12+ years of experience in client services or strategic account management, with deep expertise in integrated, multi-channel campaigns
• Strong understanding of digital campaign execution across web, email, analytics, and reporting environments, as well as creative review and approval workflows
• Proven ability to design, implement, and scale repeatable service delivery models across cross-functional teams
• Demonstrated leadership through influence, sound judgment, and the ability to balance competing priorities in a dynamic environment
• Excellent executive communication skills, with a high degree of ownership and accountability
• Experience in healthcare, pharma, or media environments—and familiarity with print workflows—is a plus
• Deep experience supporting integrated digital campaigns across web, email, analytics, and multi-channel media environments

Education

• Bachelor’s degree or equivalent experience

ADA- Physical Demands Office Position

We are committed to providing equal employment opportunities to all employees and applicants, including individuals with disabilities. If you require reasonable accommodation during the application or interview process, please let us know. We will work with you to ensure that your needs are met in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; talk and hear. The employee regularly is required to walk and reach with hands. Employees frequently use computer keyboards, regularly travel both short and long distances via walking within the work site. The employee must regularly lift and/or move a laptop computer. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Employees view computer monitors frequently.