Information Technology Jobs in Midvale Utah

Job description

For our MIR and AMMEGA Customer Service team, we are currently looking for a

CUSTOMER SUPPORT SPECIALIST. As a customer support specialist, you will be responsible for facilitating customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors. A day in the life of a customer support specialist can look like:

• Communicating with customers to receive orders for products and installations via fax, e-mail, phone, or from sales staff.
• Processing customer orders accurately and timely.
• Researching customer order history and reviewing inventory for availability.
• Maintaining and updating customer files.
• Following up on orders in progress and communicating order statuses with outside sales staff.
• Interacting extensively with vendors and customers.
• Performing product research through contact with our vendors.
• Obtaining pricing on purchases, generating and following up on quotes.
• Answering the phones timely and professionally throughout office hours; filing, faxing, e-mailing, and various other office and clerical duties to be completed as needed.
• Verifying accuracy of order when receiving vendor products.
• Allocating cost of inventory to orders.
• Transferring stock to other branches upon request.
• Contacting customers to collect invoices that are past due.

We are looking for you to have:

• Associate’s or Bachelor’s degree strongly preferred and/or at least four (4) years of previous experience.
• Experience with Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Leadership acumen.
• Positive team spirit.
• Entrepreneurial and customer focus.
• Learning agility.
• Ability to deliver what is promised.
• Drive for change and innovation.
• Ability to build relationships through collaboration.

What we offer you:

The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.

Other benefits include:

• Paid training.
• Medical, Dental, and Vision insurance.
• Life insurance.
• Employer-paid Short- and Long-Term Disability insurance.
• 401k with company match.
• Tuition reimbursement.
• Paid time off.

AMMEGA is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status or other characteristics protected by law.

Purpose of Position:

The Allocation Analyst is responsible for the allocation of merchandise at the sku level for assigned categories, across all stores, ensuring that store inventory supports the go forward sales, allocation objectives, and presentation by store. Partner with merchandising organization to drive size strategy and execution. Collaborate with Demand Planners and merchandising organization to review / challenge assortment flow plan and store inventory targets.

Essential Duties and Responsibilities:

• Allocate merchandise at sku level based on the Buyer intent and allocation objectives.
• Accountable for ensuring stores and eCommerce are at optimal inventory levels and presentation standards are met to drive sales, in-stocks, and service customers
• Develop product knowledge to be store level expert in regards to product needs and opportunities.
• Responsible for presenting needs to buying and planning partners (Pods) in determining the best strategy to maximize opportunity
• Perform pre-season, in-season, and post-season analysis to uncover opportunities and risks
• Develop recommendations for in-season changes and pre-season assortment plans to ensure maximization of objectives
• Monitors DC inventory and flow and recommends appropriate actions to the Demand Planner in order to maximize business objectives
• Prepare regular review of item sales and inventory results; coordinate store reforecasting estimates for Key Items with the Demand Planners and Demand Planning Manager.
• Recap and evaluate data to determine where improvements and changes can be made to existing strategies.
• All other duties as assigned

Qualifications:

• 1+ year of progressively responsible experience in business, planning, allocation, and/or merchandising
• College degree or equivalent work experience preferred
• Ability to drive retail profitability and inventory productivity
• Readily grasps numerical concepts and interprets financial information accurately
• Ability to utilize retail math skills to analyze and drive business
• Exhibit high standards and accountability; takes pride in accuracy
• Results-oriented and self-motivated with a strong sense of urgency
• Able to independently organize and prioritize broad workload to meet deadlines
• Effective verbal and written communication skills
• Able to successfully collaborate with internal and external partners

Work Environment/Physical Demands:

The work environment characteristics and physical demands described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is considered sedentary and involves sitting most of the time, but may involve walking or standing for brief periods of time.
• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, use hands and fingers to operate a computer and telephone, and stoop/kneel to handle computer equipment
• The employee may be required to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Specific vision abilities required by this job include near acuity at 20 inches or less due to computer work
• While performing the duties of this job, the employee will experience a moderate noise level (i.e. business office with computers, phone, and printers, light traffic)

Travel Requirements:

Limited

Sportsman’s Warehouse is an Equal Opportunity Employer.