Information Technology Jobs in Lindon Utah

Team Lead Staff Software Engineer

Location: Hybrid - American Fork, UT

Our client is seeking a Team Lead Staff Software Engineer to join their engineering team supporting innovative cloud-based dental technology platforms. Do you enjoy solving complex backend engineering challenges using Java and modern cloud technologies? Are you passionate about mentoring other engineers while still staying hands-on with code? Do you want to influence system architecture and help scale a high-impact SaaS platform used by dental professionals? If yes, this may be the perfect Team Lead Staff Software Engineer position for you. Keep scrolling to see what this company has to offer.

The Perks!

• Compensation: $130,000 – $165,000 salary, based on experience
• Benefits: Medical, Dental, and Vision Coverage, 401(k) Plan with Company Match, Paid Time Off, Sick Leave, Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits
• Additional Perks: Worldwide Scholarship Program, Volunteer Opportunities, and opportunities for professional growth in the healthcare technology industry

A Day in the Life of the Team Lead Staff Software Engineer

In this role, you’ll help shape the future of our client’s cloud-based dental platform, including their flagship product. You’ll work closely with engineering leadership, product managers, and cross-functional teams to design and build secure, scalable features while mentoring other developers. This position blends deep technical contribution with early leadership responsibilities, offering a clear path toward technical or people management roles.

Responsibilities include:

• Lead the technical design and development of new and existing finance-related features within the Dentrix Ascend platform
• Develop clean, efficient, and maintainable Java code using Spring Boot while following Test-Driven Development (TDD) and clean architecture principles
• Apply advanced object-oriented design, SOLID principles, design patterns, and refactoring techniques to maintain high-quality codebases
• Contribute to overall system architecture with a focus on scalability, reliability, and performance under heavy usage
• Collaborate with product managers, designers, and engineering teams to translate business requirements into robust technical solutions
• Troubleshoot and resolve complex technical issues to ensure platform stability and reliability
• Mentor junior engineers and promote engineering best practices and continuous learning
• Partner with DevOps teams to support CI/CD pipelines and deployment automation
• Participate in Agile/Scrum ceremonies such as sprint planning, stand-ups, retrospectives, and code reviews
• Stay current with Java and related technologies, recommending modern tools and practices that improve product quality and team productivity

Requirements and Qualifications:

• 8+ years of experience building backend software with Java and Spring Boot, including enterprise-level application development
• Prior experience designing or working with microservices and modern software architecture patterns
• Previous experience supporting the team and guiding technical decisions as a team lead or technical lead
• Experience working with large language models (LLMs) or AI tools for generating, interpreting, or improving codebases
• Prior experience mentoring engineers or provided technical leadership while maintaining strong communication across the team
• Excellent communication and collaboration skills
• Passion for building high-quality software and enabling team success
• Bachelor’s degree in a related field

About the Hiring Company:

Our client develops cloud-based software designed to help dental professionals manage and grow their practices. Their flagship platform delivers modern practice management tools that improve efficiency, patient experience, and operational insight. The company focuses on innovation, scalability, and empowering healthcare professionals through technology.

Come Join Our Engineering Team!

Start by filling out this 3-minute, mobile-friendly application here. We look forward to hearing from you!

Product Manager

Location: Hybrid - American Fork, UT

Our client is seeking a Product Manager to join their product team. This role focuses on driving the strategy, roadmap, and feature definition for innovative technology products that support the dental industry. Are you passionate about turning customer insights into successful products? Do you enjoy collaborating with cross-functional teams to bring product ideas to life? Are you excited by the challenge of shaping product strategy in a fast-moving technology environment? If yes, this may be the perfect Product Manager position for you. Keep scrolling to see what this company has to offer.

The Perks!

• Compensation: $90,000 - $115,000, based on experience + bonus eligibility
• Benefits: 401k + company matching, medical, dental, and vision insurance benefits, paid time off, sick leave, and paid parental leave
• Other Perks: short-term disability, income protection, HSA/FSA, education benefits, scholarship program, work-life assistance program

A Day in the Life of the Product Manager

In this role, you’ll lead the strategy and roadmap for one or more products, acting as the business leader responsible for their commercial success. You’ll collaborate with cross-functional teams, analyze market and competitive trends, and translate customer needs into clear product requirements. Your work will help ensure the company delivers innovative solutions that drive customer satisfaction and long-term growth.

Responsibilities include:

• Define and manage the product vision, strategy, and roadmap using customer, market, and competitive insights
• Develop and maintain Marketing Requirements Documents (MRDs) and Product/Service Requirements Documents (PRDs/SRDs)
• Gather, prioritize, and translate customer and business requirements into actionable product plans
• Conduct ongoing market, pricing, and competitive research to guide product direction
• Collaborate with internal teams and external partners to successfully develop and launch new products
• Generate new product ideas and concepts that enhance customer experience and expand capabilities
• Advocate for customers and their needs throughout the product development lifecycle
• Manage vendor and partner relationships that support product development and delivery
• Monitor and report on key product and business metrics, identifying opportunities for improvement
• Build business cases for product investments based on market demand and strategic goals
• Develop dashboards and metrics to track product usage and success
• Serve as the internal subject matter expert for assigned products
• Visit customers and participate in industry events to stay aligned with market needs

Requirements and Qualifications:

• 3+ years of product management experience
• RCM product experience + solving customer pain points
• Experience with product road mapping and balancing short term v. long term goals
• Bachelor’s degree in a related discipline preferred
• Strong project management skills with the ability to manage multiple priorities
• Ability to lead and collaborate with cross-functional teams
• Strong analytical, problem-solving, and decision-making skills

About the Hiring Company:

Our client develops technology solutions that help dental professionals run more efficient practices and deliver better patient experiences. By combining innovative software, data insights, and industry expertise, the company empowers dental practices to grow and thrive in a rapidly evolving healthcare landscape.

Come Join Our Product Team!

Start by filling out this 3-minute, mobile-friendly application here. We look forward to hearing from you!

We are seeking a highly motivated and results-driven Enterprise Account Executive to join our growing sales team. The ideal candidate will be responsible for driving revenue growth by identifying, qualifying, and closing new business opportunities within the mid-market segment. This role requires a strategic thinker with excellent communication and relationship-building skills.

Responsibilities:

• Identify and develop new business opportunities within the enterprise segment
• Qualify leads and prospects through research, relationships, and outreach
• Conduct product demonstrations and presentations to potential clients
• Build and maintain strong relationships with key decision-makers and influences
• Develop and execute sales strategies to achieve revenue targets
• Negotiate contracts and close deals
• Provide accurate sales forecasting and reporting
• Collaborate marketing, customer success and onboarding to ensure client satisfaction
• Stay up-to-date on industry trends and how Giv. is making a difference

Qualifications:

• Proven track record of sales success, preferably in healthcare technology industry
• Successful managing sales cycle longer than 60 days
• Experience selling to mid-market or larger businesses
• Strong understanding of MEDDIC or Challenger sales methodology
• Proficient with Salesforce, Outreach, and GSuite
• Excellent communication, presentation, and negotiation skills
• Ability to build and maintain relationships with clients
• Self-Motivated and results driven
• Bachelor's degree preferred

Benefits:

• Competitive salary and commission structure
• Comprehensive benefits package
• Opportunity for growth and advancement
• Opportunity to change the healthcare industry for the better
• Dynamic and collaborative work environment

Requirements:

• Willing to travel up to 25% even though it will be closer to 10%
• Work in the office in Lehi, Utah

Date Posted:

Country:

Location:

Position Role Type:

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance Type:

Security Clearance Status:

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

The Mechanical Engineering group in the Shipboard Effectors Department is currently searching for an experienced Mechanical Design Engineer to work on a multi-discipline team to support design and upgrades of Shipboard Effectors products and subsystems.

This is an onsite role and located in Tucson, AZ.

What You Will Do:

• Utilizing strong mechanical hardware design experience and knowledge with ruggedized structures, interconnects, cooling, and electronics integration

• Supporting all phases of programs from capture and concept development through production

• Developing technical solutions to a wide range of complex problems related to the entire product life cycle including proposal, design, manufacture, integration and test of electronics for multiple military programs

• Supervising the definitions of mechanical outline and construction details, component selection and specification, mechanical and assembly drawings, electrical/RF layout, and delivering the final technical data package

• Employing transition-to-production practices with the ability to lead a design release into production

• Tracking, reporting, and meeting cost, schedule, quality, and performance requirements for the finished product, including Earned Value (EV) management and Estimate at Complete (EAC) inputs

• Preparing proposal inputs on behalf of the product area

• Providing technical conscience, challenged with making sure the product and process meet appropriate standards and requirements while helping to remove roadblocks

• Working with minimal direction or supervision, while exercising considerable latitude in determining the technical objectives of the assignment while meeting cost, schedule, quality, and performance requirements for the finished product.

• Leading a small team of mechanical engineers when required

• Interacting frequently with senior personnel, occasionally including external customers, on significant technical matters often requiring coordination between organizations.

Qualifications You Must Have:

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 8 years of prior relevant experience or An Advanced Degree in a related field and minimum 5 years experience.

• A minimum of eight (8) years of experience in the design of electronics packaging for military or aerospace or commercial applications

• Experience with GD&T (Geometric Dimensioning & Tolerances)

• The ability to obtain and maintain a US security clearance prior to the start date. U.S. citizenship is required as only U.S. citizens are eligible for a security clearance 

Qualifications We Prefer:

• Experience with ANSI drawing standards and/or first order or structural analysis techniques.

• Experience with design to military standards

• Strong technical background with high technical aptitude

• Strong leadership skills and project management, sub contract management experience

• Experience with CREO (Pro/E) or similar 3D solid modeling software

• Cognizant of machine suppliers’ capabilities or have direct experience in a manufacturing and assembly support role for producibility

• Familiarity with the design and manufacturing processes of CCAs, mechanical/RF components, metal housings, structures, and electronics assemblies

• Must have a working knowledge of Microsoft Office (Word, Excel, PowerPoint)

• Very strong verbal and written communications and interpersonal skills when working with team members and customers

• Advanced degree in Mechanical, Electrical or Aerospace Engineering

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.

Learn More & Apply Now!

• RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation.

• Please consider the following role type definition as you apply for this role.

  • Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.

Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.

What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.

Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.

Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.

Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.

Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.

What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.

Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.

Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.

Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

About Reputation

Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America's Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.

Your Role at Reputation:

As a key player in our marketing department, you will be responsible for delivering on the company's content strategy and ensuring it aligns with our brand, engages our target audience, and drives business growth. This role requires a creative thinker with a strong understanding of the technology landscape (and associated trends), and the ability to work cross departmentally for alignment, oversight, and consistency.

How You'll Shape the Experience:

Content Creation

• Work alongside a team of marketeers, including data analysts, designers, and multimedia specialists, to produce high-quality and compelling content.

• Generate a variety of content types, including social media management, blog posts, campaign kits, research reports, case studies, byline articles, infographics, videos, and more.

• Execute a thought leadership content strategy that aligns with the company's overall marketing objectives and brand positioning.

• Create a cohesive and engaging narrative that communicates the value proposition of our Reputation Platform to our ICP and beyond. Support our awareness efforts and thought leadership bench.

Campaign Support

• Work closely with the marketing and sales teams to support campaigns with relevant and impactful content.

• Align content creation with product launches, research initiatives, awareness campaigns, promotions, and other strategic initiatives.

Brand Consistency

• Ensure consistency in messaging, tone, and branding across all content channels and platforms.

• Uphold and enhance the company's brand identity through compelling storytelling.

Performance Metrics

• Monitor and analyze content performance metrics and provide insights to optimize future content

• Utilize data and analytics to refine content strategies and optimize future efforts.

The Skills That Set You Apart:

• Bachelor's degree in Marketing, Communications, or a related field or equivalent experience

• 5+ years of marketing experience, including demonstrated expertise in content creation and management, preferably within the SaaS or Mar-Tech industry.

• Strong understanding of SEO principles and experience in optimizing content for search engines.

• Excellent project management skills with the ability to drive initiatives forward and collaborate effectively across teams.

• Exceptional written and verbal communication skills.

• Creative thinking and a passion for staying ahead of industry trends.

Where You'll Connect & Collaborate:

• Your main HQ is our Scottsdale, AZ or Lehi, UT office, but we know great work can happen anywhere. You'll have the flexibility of a hybrid schedule, joining us in person on Tuesdays and Wednesdays (subject to change) and working from home the rest of the week.

Our Benefits & Perks

We believe our people deserve to feel supported, valued, and rewarded both in and out of work. That's why we offer a generous and thoughtfully designed benefits package, including:

Paid Time Off:

• Flexible PTO for salary paid employees

• Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1. PTO accrues on a per paycheck basis.

• 10 company paid holidays plus 4 "Extended Company Holidays," which are additional paid days off for the company.

Health and Welfare Benefits

• Multiple medical and dental plan options, plus 100% company paid vision coverage

• 401k available through Fidelity

• Paid Parental Leave for all eligible employees as of day 1 of employment

• Employer paid short and long term disability and life insurance

• Critical Illness, Accident & Hospital Indemnity insurance

• Employee Assistance Program (EAP)

• Access to a wide variety of perks and wellbeing apps:

- PerkSpot: Employee discount program

- Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships

- Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health

- Omada: Virtual prevention and physical therapy program

- Ladder: Supplemental life insurance

- SoFi: Financial wellbeing platform with 1:1 advice

- Fetch: Pet insurance discount program

- Spring Health for Guardian: Virtual mental health support

- XP Health for Guardian: Virtual eyewear platform

- : Mortgage services discount program

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit ourCandidate Privacy Notice.

Applicants only - No 3rd party agency candidates.

Position: Customer Support Associate

Location: Remote (Utah)

Compensation: Base Pay: $21.00 - $22.50 / hour

Total Compensation: Top performers exceed $31.50/hour + Uncapped bonuses

What this means: Uncapped earning potential with a proven 40%+ uplift for high performers.

Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand. This role is for a strategic problem-solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.

Responsibilities:

• Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience.
• Become Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.
• Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.
• Utilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences.
• Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify.
• Command High Volume Inquiries: Confidently manage a high volume of customer inquiries.

Ideal Profile:

• 1-2+ years of proven customer support expertise in fast-paced, high-stakes environments
• Master of professional communication with ability to command high volume inquiries
• Fast and accurate typist: 50+ WPM required
• Proficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify
• Excited by technology and sees AI as a partner that enhances skills

The Puffy DNA

We're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size.

• Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.
• Execute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively.
• Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.
• Go All-In: When the mission demands it, we rally as one team to cross the finish line.

Your Total Compensation & Benefits

Compensation:

• Base: $21–$22.5/hour + unlimited and uncapped bonus earning potential

Health & Protection:

• Comprehensive medical, dental, and vision insurance

Time Off:

• Generous Paid Time Off (PTO) + US Public holidays

Work Environment:

• Access to AI-native tool stack
• Learning & development opportunities
• International team collaboration (14+ nationalities)

Other Benefits:

• 401(k) with Company Match
• Free Puffy mattress after 6 months
• $1,000 Puffy/Halo Board store credit after 1 year

Ready to Shape Your Story?

Click "Apply" and take the first step.