Information Technology Jobs in Haddonfield

Stradley Ronon Stevens & Young, LLP is a national, full-service law firm founded in Philadelphia, Pennsylvania, with marquee practices in investment management, litigation, and corporate. We are committed to smart growth, innovative thinking, excellence and integrity. With 230 attorneys and 180 business professionals, we proudly serve a diverse base of household-name clients, many of whom help shape the world of financial services and products, working together to produce achievements greater than the sum of our parts.

Stradley Ronon Stevens & Young, LLP is looking to expand the Litigation Practice Support team by hiring an experienced Litigation Practice Support Specialist in our Philadelphia office. Qualified candidates should have excellent communication skills, experience with E-Discovery, attention to detail, and the ability to multitask and balance priorities. Candidates should also possess excellent organization and project management skills and be attentive to the needs of the firm and its clients.

Responsibilities include, but are not limited to:

• Defining case requirements; culling, analyzing, and reviewing discovery data;
• Providing technical support using various platforms; training document reviewers as necessary;
• Analyzing, uploading, Bates stamping, and processing data for production;
• Training on litigation support tools; ability to communicate clearly and provide follow-up support;
• Creation of visual aids for reports and presentations; analyzing usage and efficiency of platform and technology;
• Researching relevant systems and software;
• Familiarity with legal procedures, terms, and processes;
• Manipulate load files and conduct quality checks prior to loading data;
• Work closely with all members of the legal team and Practice Support throughout all stages of the litigation lifecycle;
• Manage secure receipt, encryption, and transmittal of client data including logging and maintaining status tracking charts;
• Troubleshoot technical issues with software platforms and work with software vendors and IT on issue resolution;
• Coordinate and manage outside e-discovery vendors when data is sent out for processing, hosting and/or review;
• The position requires occasional weekend and after-hours support.

Qualifications include, but are not limited to:

• In depth understanding of Electronic Discovery Reference Model;
• Excellent skills using and administering LAW Pre-Discovery, Relativity Server, Casemap, and TextMap;
• 2+ years of experience as a litigation support analyst or paralegal utilizing and analyzing E-Discovery platforms;
• Bachelor's degree or equivalent work experience preferred;
• High level of proficiency in Excel or MS Access;
• Experience using SQL preferred;
• Relativity Certified Administrator (RCA) preferred.

Stradley Ronon offers a competitive benefits package that includes medical, vision, dental, and prescription drug coverage; health savings account (with applicable medical plan); flexible spending accounts; life insurance; short- and long-term disability coverage; and 401(k). Additionally, the firm provides family forming and hormonal health benefits; childcare leave; backup child and adult care; pre-tax commuter benefits; an employee assistance program; a wellbeing program; vacation and other paid time off.

No agencies please. Outside agencies, search firms and/or their representatives will not be compensated in any way for unsolicited candidate submissions, or submissions made through anyone other than a Recruiting Department representative.

Stradley Ronon Stevens & Young, LLP is an Equal Opportunity Employer.

Job Purpose:

This position is anticipated to be scheduled a shift from Sun - Thurs 12pm-8pm.

In this role you will function as a specialist in de-escalation, customer facing processes and policies, and back-end billing operations. Work both independently, and interdepartmentally as needed to achieve optimal customer satisfaction. Process complex and high-profile customer issues, increases customer satisfaction, and decreases multiple contact cases. Handle executive escalations, which include, but are not limited to, complaints to executive board members, the Better Business Bureau, the Attorney General and other consumer protection organizations, as well as media, social media and legal threats, often acting as a liaison between our company and outside organizations. Identify complaint trends, defects, and process/policy issues, and provide recommended solutions in order to improve our products, services, and the overall customer experience.

Responsibilities:

• Manage executive level escalations, as well as organic escalations within customer care, with a high level of customer satisfaction through email, phone, internal chat, and social media platforms
• Adeptly apply professional communication skills, showing empathy when appropriate, and clearly communicating technical processes both verbally and in writing.
• De-escalate difficult customer situations via phone or email
• Work jointly with other departments, management, and remote colleagues to develop and provide creative, effective solutions when resolving escalated customer issues
• Employ active listening and thorough case research to make informed decisions
• Learn and utilize necessary case management and web tools to complete tasks
• Research and resolve advanced and back-end billing issues.
• Utilize knowledge of IONOS products and services, reasoning and compromise, for positive issue and/or conflict resolution.
• Analyze customer issues, as well as IONOS' products, policies and procedures to identify root causes for issues
• Make analysis-based suggestions for product, policy, and procedure improvements as well as defect elimination
• Address and resolve back-end issues including, but not limited to, chargeback disputes, collections discrepancies, bankruptcy filings, credit card de-authorization requests, wire payments, and creating billing process tickets.
• Maintain a positive image of IONOS' as a company and its' Customer Care organization by managing potentially difficult and evolving situations clearly, courteously and professionally.
• Balance multiple issues in a fast paced environment and manage changing priorities.

Required Qualifications:

• High school diploma or equivalent.
• At least three (3) years of progressive customer service experience with handling complex issues
• Demonstrated strong spoken and written communication skills.
• Proficient in word processing, spreadsheet and presentation software. IONOS currently uses G-Suite (Docs, Sheets, Slides)
• Experience working in a high volume setting while maintaining attention to detail.
• Prior experience providing customer service via telephone and email.
• Adept in customer service skills such as active listening, conflict management, de-escalation, professional speaking and writing
• General understanding of web hosting, using online interfaces, email, service loss or server downtime, social media platforms, etc
• Ability to learn and maintain intimate knowledge of IONOS' products and services.
• Experience in various Social Media platforms

Preferred Qualifications:

• Prior experience in "second level" or "escalated" customer conflict resolution.
• Expertise in customer service processes and escalations.
• Experience in web hosting technologies, domains, networking, or server use/support
• Prior experience utilizing creative writing in a professional setting.
• SAP experience

Physical Requirements and Working Conditions:

• The ability to perform the essential responsibilities of this job in our Philadelphia office on a hybrid basis.
• The ability to use a computer and telephone for extended periods of time to communicate, create, and access information.
• The ability to regularly sit or stand for extended periods of time

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company.

Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.

• Medical, Dental, Vision
• 401k with company match
• Generous PTO
• Sick leave
• Annual performance bonus

Looking for a career where you can make a meaningful impact every day? If you’re passionate about providing high-quality therapeutic support to individuals in need, COMHAR invites you to join our team as a Contractor Therapist. In this essential role, you will empower individuals and families seeking mental health, behavioral health, emotional, or developmental support by delivering compassionate, evidence-based services that foster healing, growth, and resilience.

Contract |Available In the Philadelphia, PA 19134 and 19133 Area| Bilingual Speaker Required (Spanish Speaking) | Licensure Supervision Available

Rate:

Starting at $41.00/HR

Scheduled:

Be able to contracted between the hours Monday-Friday 8AM-8PM, Saturdays 8AM-5PM you will be able to work a hybrid schedule of 3 days in the office and 2 days at home

Summary

Contractor Therapist will provide a comprehensive assessment of individuals (who may be children or adults) who may have co-occurring diagnoses. The staff therapist develops a recovery plan in partnership with the individual/family. When indicated and appropriate, the recovery plan will include goals, objectives and interventions aimed to also address substance use and health & wellness goals which impact behavioral health goals. The Contractor Therapist uses a range of psychotherapeutic interventions, including evidence-based practices (EBPs), including motivational interviewing and may also include other EBPs.

Key Responsibilities

• Provides recovery-oriented screenings and comprehensive bio-psycho-social assessments for assigned individual with reference to substance use challenges, when appropriate.
• Provides individual and group therapy to address addictive behaviors that complicate primary mental/behavioral health issues, using Evidence Based practices and approaches.
• systematic in multidisciplinary team meetings, individual supervision, group supervision to review progress on cases to ensure communication and comprehensive approach to treatment including collaborating with external teams to ensure coordination between systems; participates in supervision/meetings aimed to enhance skills related to providing effective care.
• Views individuals from a strengths approach in preparation of treatment plans, with a focus on recovery.
• Completes assessments, reports, and structured screening tools on a regular basis (I.e., PHQ-9, tobacco screen, CAGE-Aid, PTSD (Post Traumatic Stress Disorder) scale, etc.) to ensure quality data and outcome reporting.
• Maintains and updates community resources, provides information and shares with team.
• Completes all clinical documentation and other required paperwork according to required time frames and according to program guidelines.
• Participates in required clinical training and supervision sessions.
• Participates in required agency meetings; attends in service training to meet mandated training hours and ensure professional development.
• Maintains professional and ethical interactions and services.
• Adheres to all requirements, expectations, guidelines, regulations, and procedures outlined by the program, COMHAR, CCBHC, and all regulatory bodies.
• Plans and assists individuals to increase community tenure, enhance quality of life, and attain highest level of independent functioning.
• Demonstrate active caseload management: evaluating level and frequency of care, outreach, and consistent scheduling, prompting care coordination (as appropriate), and following discharge/aftercare planning.

Outpatient Therapist Required Qualifications:

• Master’s degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or related field. or;
• Full certification as an addiction's counselor or a co-occurring disorder professional by a statewide certification body which is a member of a National Certification Body or certified by another state government’s certification board. (Certification includes: CAADC (Child & Adolescent Anxiety Disorders Clinic), ADC, CAAC (Certified Associate Addictions Counselor), CCJP, CCDP, and CCDPD). Advanced degree preferred with experience working with individuals diagnosed with both mental/behavioral health and substance use diagnoses. (Agency works with each clinician to develop a training program to expand their expertise in evidence-based practices).
• Active professional licensure (LCSW, LPC, LMFT, LSW, or equivalent)—or pre-licensed clinicians with supervision options, if applicable.
• Experience in behavioral health /substance use field.
• Bilingual proficiency in English and Spanish, with strong reading and writing skills is required.
• Experience providing mental health or behavioral health therapy.
• Strong clinical documentation and communication skills.
• Ability to work independently and manage a caseload.
• Licensure Supervision Available

About COMHAR:

COMHAR is a nonprofit human-services organization dedicated to empowering individuals, families, and communities to live healthier, self-determined lives. Our mission is: “To provide health and human services that empower individuals, families and communities to live healthier, self-determined lives.” Serving the Philadelphia region since 1975, COMHAR provides a wide continuum of behavioral health, intellectual and developmental disability, substance use, and social support services. With programs that include outpatient treatment, residential services, community-based recovery centers, supportive housing, and specialized services for children, families, and diverse populations, COMHAR delivers person-centered care rooted in dignity, respect, and community integration. Today, COMHAR’s team supports more than 5,500 people each month, helping individuals build stability, independence, and meaningful connections in their communities. COMHAR strictly follows a zero-tolerance policy for abuse.

COMHAR is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace. COMHAR, Inc. is a not-for-profit community-based health and human service organization founded in 1975. We do not discriminate in services or employment on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, past or present receipt of disability-related services or supports, marital status, veteran status, or any other class of persons protected by federal, state or local law.

Compensation details: 34 Hourly Wage

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