Information Technology Jobs in Ga Remote

What this Job Entails:

The Contracts Administrator I will ensure all contracts are drafted, reviewed and executed both on the vendor and client side in a timely and accurate manner. The successful associate will also perform key quality reviews to reduce risk working in conjunction with other teams.

Scope:

• Applies company policies and procedures to resolve routine issues
• Works on problems of limited scope
• Receives detailed instructions

Your Roles and Responsibilities:

• Assist in preparation and revision of contracts that involve the purchase of sale of goods and services including the drafting, review and execution of contracts according to client policies.
• Update and maintain internal database with pertinent information, including legal documents, abstractions, and executive summaries.
• Assist in proposal planning and administration of contracts.
• Prepare contract briefs and revisions summarizing contractual requirements and budgets.
• Track authorizations and correspondence, maintaining detailed and organized files.
• Prepare contract change notices
• Maintain an audit file for each contract which will include original contract, all correspondence, changes/deviations, amendments, clarifications, payment schedules.
• Perform closing activities as needed.
• Analyze and mitigate risk.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• Builds stable working relationships internally
• Follows standard practice and procedures when analyzing situations or data
• Fluent in English language
• High level of attention to detail
• Ability to interpret complex information
• Aptitude for technology and interest in learning/understanding systems & interpreting data
• Accustomed to data input at high level of accuracy
• Ability to manage high volumes and meeting deadlines
• Highly organized with ability to manage multiple projects/tasks at a time
• Customer aware/centric
• Excel knowledge (including pivot tables and v-lookups)
• Ability to work well in a team environment
• Independently motivated
• Understanding of how databases capture information
• Ability to work accurately with large data sets

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

$48,868.00 - $77,160.00 USD (Salary)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

Chief Financial Officer (CFO)

The Chief Financial Officer (CFO) is a key member of the executive leadership team and serves as a strategic partner to the Chief Executive Officer and Board of Directors. This individual will provide vision, leadership, and operational excellence across all financial functions, ensuring both day-to-day effectiveness and the long-term financial health of the organization. The CFO will oversee accounting, capital markets, financial planning and analysis, and information technology, while fostering strong cross-functional collaboration. This role is ideal for a seasoned finance executive who thrives on execution, can lead through complexity, and is motivated by driving organizational effectiveness, growth, and value.

About the Organization

The company is a privately owned, fully integrated multifamily real estate platform with more than 50 years of experience developing, building, investing in, and operating communities across the Southeastern United States. The organization owns and operates approximately 7,000+ apartment units, with additional communities in active development. The culture emphasizes collaboration, accountability, and a long-term ownership mindset.

Key Responsibilities

Strategic Finance & Business Partnership

• Lead enterprise-wide FP&A, budgeting, forecasting, and variance analysis.
• Partner with executive leadership and the Board to align financial strategy with operational priorities.
• Oversee financial modeling, cash flow forecasting, scenario planning, and capital deployment analysis.
• Prepare materials for board meetings, investor communications, and rating agencies.

Accounting & Financial Operations

• Ensure accuracy, timeliness, and integrity of financial reporting and audits.
• Drive process improvements, internal controls, and accountability.
• Oversee investor capital accounts, preferred return calculations, and reporting.
• Support acquisitions, dispositions, and development transactions, including due diligence.

Capital Markets & Treasury

• Manage debt facilities, banking relationships, and treasury operations.
• Oversee covenant compliance, term sheet evaluation, and credit modeling.
• Optimize capital structure, liquidity, and risk management.

Information Technology Leadership

• Provide executive oversight of IT, ensuring systems support scalability, security, and efficiency.
• Drive digital transformation and technology governance.

Compliance, Governance & Asset Management

• Partner with Legal on regulatory compliance and governance.
• Support Board reporting and financial oversight.
• Oversee asset management, portfolio performance, budget execution, and hold/sell or recapitalization decisions.

Direct Reports

• VP & Controller
• SVP of Asset Management
• Director of Capital Placement & Investor Relations
• Director of Financial Planning & Analysis
• Senior System Administrator
• System Support Manager

Qualifications

• 15+ years of progressive senior finance leadership, preferably within property management or real estate.
• CPA, CFA, or MBA strongly preferred.
• Deep expertise in capital markets, investor accounting, complex tax structures, and compliance.
• Strong systems experience (Yardi or comparable platforms).

SUMMARY

The Manufacturing Engineer/Continuous improvement engineer provides production support for manufacturing process and technical drawings. The ME/CI Engineer assists in developing and supporting continuous improvement tools across the organization. At the manager’s discretion, the ME/CI Engineer works independently within established procedures associated with the specific job function.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Create graphical representations of special and standard customer order requirements
• Takes initiative to identify and analyze problems in a logical manner.
• Discuss changes in design, method of manufacture and assembly, and drafting techniques and procedures with staff and coordinate corrections.
• Review project instructions and specifications to identify, modify and plan fabrication requirements and assembly
• Observe, receive, and otherwise obtain information from all relevant sources.
• Review technical documents to plan work.
• Ability to interface with manufacturing, marketing, quality assurance, vendors and customers.
• Confer with technical personnel to prepare designs or operational plans.
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Enter, transcribe, record, store, or maintain information in written or electronic/magnetic form.
• Evaluate designs or specifications to ensure quality.
• Recommend technical design or process changes to improve efficiency, quality, or performance.
• Consult with end users regarding problems in accessing electronic content.
• Conduct needs assessments to identify document management requirements of departments or end users.
• Implement electronic document processing, retrieval, and distribution systems in collaboration with other information technology specialists
• Plan and establish sequence of operations to fabricate and assemble parts or products and to promote efficient utilization
• Collect data about customer needs.
• Document operational procedures.
• Eliminate interruptions to operations by providing clear documentation/drawings for manufacturing completion
• Source, create and repair tooling for production equipment
• Any other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required –Bachelor’s Degree in Mechanical or Industrial Engineering
• Preferred – Minimum of 3 - 5 years of experience in Metal, Plastic, and Fabric fabrication/production, assembly, slitting, and distribution processes continuous improvement
• Required – Proven work history of leading small to medium sized projects, which yield cost savings and production improvements.
• Required – Competency with Lean Manufacturing techniques
• Required – Competency with Automation Design
• Required – High Competency with MS Word, Excel, PowerPoint, CRM Applications

Company: Fusion Medical Staffing

Location: Facility in Marietta, Georgia

Fusion Medical Staffing is seeking a skilled CT Tech for a 13-week travel assignment in Marietta, Georgia. As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team.

• One year of recent experience as a CT Technologist
• Valid Radiology license in compliance with state regulations
• Current BLS certification (AHA/ARC)

• Current ARRT Certification
• Other certifications and licenses may be required for this position

The CT Tech operates computerized tomography (CT) scanners to produce cross-sectional images of patients' bodies for diagnostic purposes. They prepare patients for the procedure, position patients with considerations for safety and image accuracy, ensure proper imaging protocols are followed, and work closely with radiologists to obtain high-quality images for accurate diagnosis. CT Techs also maintain equipment, keep patient records, and follow safety procedures to minimize radiation exposure and provide compassionate care to patients throughout the imaging process.

• Operate CT equipment to produce cross-sectional images of bones, organs, and tissue for diagnostic purposes
• Prepare patients for procedures, explain imaging process, and position patients appropriately
• Set appropriate technical parameters to accurately demonstrate anatomy and pathology
• Provide high-quality images to Radiologist for interpretation
• Adhere to radiation safety standards and hospital policies to ensure patient and staff safety
• Perform routine maintenance and troubleshooting of CT equipment to ensure proper functionality
• Document patient information, imaging parameters, and procedural details accurately in the hospital’s system
• Collaborate with radiologists, physicians, and other healthcare professionals to deliver timely diagnostic services
• Ability to adapt to different CT equipment and protocols across various healthcare facilities
• Perform other duties as assigned within the scope of CT Tech practice

• Critical thinking, service excellence, and good interpersonal communication skills
• The ability to read, write, and communicate in the English language
• Ability to read/comprehend written instructions, follow verbal instructions, and proficiency in PC skills
• Physical Abilities - Must be able to remain in a stationary position, move about, move equipment (50-100lbs), push, pull, and bend
• Interpersonal Skills - Must be able to work effectively with a variety of personnel (professional and ancillary) to present a positive attitude and professionalism
• Technical/Motor Skills - Must have the ability to grasp, perform fine manipulation, push/pull, and move about when assisting with procedures and/or using department equipment
• Mental Requirements - Must be able to cope with frequent contact with the general public and customers while meeting deadlines under pressure. Must be able to work under close supervision occasionally, as well as working without assistance from other personnel. Must be able to contend with irregular activity schedules occasionally and continuous concentration to detail
• Sensory - Must possess visual acuity and ability to effectively communicate

• Highly competitive pay for travel professionals
• Comprehensive medical, dental, and vision insurance with first day coverage
• Paid Time Off (PTO) after 1560 hours
• Life and Short-term disability offered
• 401(k) matching
• Aggressive Refer-a-friend Bonus Program
• 24/7 recruiter support
• Reimbursement for licensure and CEUs

At Fusion Medical Staffing, our goal is to improve the lives of everyone we touch, and we're always looking for people like you to join our mission. Your passion for helping others deserves a partner just as committed to supporting you — that’s why we offer day one insurance, $0 copay for mental health services, scholarships and awards, exclusive discounts, and more. From your personal recruiter to our clinical and traveler experience teams, we’re here to guide and celebrate you along your journey. You take care of others; we take care of you.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. This job description is not a comprehensive list of all activities, duties, or responsibilities that are required of the employee for this job and is subject to change at any time with or without notice.

Start your rewarding career as a Travel CT Technologist with Fusion Medical Staffing and join our mission to improve lives. Apply now!

*Fusion is an EOE/E-Verify Employer #pb9

Why Deliver with DoorDash?

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you’re looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.

• Multiple ways to earn: Whether you’re delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
• Total flexibility: Dash when it works for you. Set your own hours and work as much—or as little—as you want. 
• Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
• Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
• Quick and easy start: Sign up in minutes and get on the road fast.**
• Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.

Basic Requirements

• 18+ years old*** (21+ to deliver alcohol)
• Any car, scooter, or bicycle (in select cities)
• Driver's license number
• Social security number (only in the US)
• Consistent access to a smartphone

How to Sign Up

• Click “Sign UpApply Now” and complete the sign up process
• Download the DoorDash Dasher app and go

*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa® Debit Card is issued by Starion Bank.

**Subject to eligibility..

***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia

Additional information

Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

• Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
• Align service models to account segments and growth opportunities to optimize customer engagement.
• Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
• Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
• Develop business cases to integrate or invest in technologies that support customer scale.
• Coordinate cross-functional collaboration to enhance the post-sale customer journey.
• Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

• Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
• Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
• Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
• Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
• Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
• Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

• Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
• Analyze capacity and align resources to support team and individual goals.
• Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
4. 3+ years of people management experience required.
5. Previous experience managing customers in a healthcare-related context preferred.
6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
8. Strong external presence to communicate with customers and stakeholders.
9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Don't miss this opportunity to jumpstart your career! Come interview with us in-person at our upcoming open recruiting session in the Tulsa, OK area on Thursday, April 9, 2026.

Come ready to meet the AT&T Management Team and learn all about a career with LifeAtATT! Join us at our AT&T Call Center: 15901 E Skelly Drive, Floor 1 Tulsa, OK 74116 Date: Thursday, April 9, 2026 Time: 10:00am
- 3:00pm Note: Priority scheduling will be given to candidates who complete their application and pass the online assessment.

Walk-ins are welcome! Note: This hybrid position reports to our 15901 E Skelly Drive, Tulsa, OK 74116 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly.

If selected, you must be able to report to this location.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology.

As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer.

Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Pay Transparency: Our Premier Service Consultants earn $17.76
- $21.02 hourly commissions if all sales goals are met.

With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280 per year.

Not to mention all the other amazing rewards that working at AT&T offers.

Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

How You’ll Make an Impact: As a Premier Service Consultant specializing in customer acquisition, sales and service, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

What Your Day-to-Day Will Look Like: Handle customer interactions (calls, chats, emails) in a fast-paced environment.

Identify upselling opportunities and close deals to reach your sales and commissions targets.

Accurately resolve issues related to service, billing, payments, and collections.

Explain bills and product features clearly.

Troubleshoot basic problems and seek higher support if needed.

Build customer confidence and loyalty by resolving issues.

Support various customer inquiries, including technical issues.

Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.

Paid training to set you up for success.

Key expectations to succeed: Commissioned sales experience highly preferred Unwavering Customer Focus Strong Work Ethic Adaptability Problem-Solving Skills Attention to Details Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays
- Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.

There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.

Paid Parental Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Work From Home (WFH) Requirements: You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection).

AT&T will provide the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.) Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you’ll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! Career possibilities are limitless with AT&T.

You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you! Your future is calling.

Apply today! LI-Hybrid Weekly Hours: 40 Time Type: Regular Location: Tulsa, Oklahoma It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job Title: Software Trainer (Hybrid)

Location: North Wilkesboro, NC (50% Travel Required)

Job Type: Full-time

About the Role:

We are seeking a knowledgeable and engaging Software Trainer to deliver high-quality live virtual/in-person training sessions to dental practices using our proprietary software. This role is based in North Wilkesboro, NC and requires up to 50% travel to customer locations.

Key Responsibilities:

•Deliver live virtual or in person training sessions for dental practice teams, tailored to different roles (front office, hygienists, billing staff, etc.)

•Customize training plans based on practice needs, user roles, and software configuration

•Support onboarding of new customers through scheduled remote training sessions, webinars, and follow-up Q&A

•Maintain a deep understanding of product functionality, updates, and best practices

•Assist with the development and updates to training materials, including manuals, video guides, and reference sheets

•Troubleshoot common user errors and guide users to solutions during sessions

•Collaborate with implementation, support, and customer success teams to ensure consistent messaging and customer satisfaction

•Gather and relay customer feedback to help shape product enhancements and training improvements

Qualifications:

•3+ years of experience in dental practice operations, dental software training, or SaaS onboarding

•Proficiency with dental management software (e.g., Dentrix, Ascend or Dentrix Enterprise preferred)

•Strong in-person presentation skills and confidence using video conferencing tools (GoToMeeting, Teams, Bomgar, etc.)

•Ability and willingness to travel up to 50%

•Experience delivering software training

•High attention to detail and customer-centric mindset

•Tech-savvy with the ability to quickly learn new tools and features

Additional Qualifications:

•Experience working with remote or hybrid teams

•Instructional design or adult learning content development

•Familiarity with CRM, LMS, or help desk platforms (e.g., Salesforce, Skilljar)

Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)

The Client

This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.

The Role

This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience

Responsibilities

• Handle tickets and calls directly to build deep product knowledge and earn customer trust
• Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
• Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
• Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
• Define and track key operational KPIs and build automations to drive ongoing efficiency
• Champion team autonomy and maintain quality standards throughout a period of significant scale

What We Need to See (Essential)

• 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
• Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
• Proficiency in maintaining & utilizing ticketing CRMs
• Demonstrated ability to thrive in hypergrowth environments and build processes from zero
• Comfort working across time zones (specifically West Coast)
• Genuine alignment with the company's mission in women's and children's health

What We’d Like to See (Bonus)

• Experience in a healthcare or regulated SaaS environment
• Familiarity with building or scaling a support function at a Series A-C stage company
• Experience with CRM automation and reporting

Location: Hybrid

Package: $60-80 per hour

Duration: 4 months