Habasit Jobs in Usa
3 positions found
OVERVIEW OF POSITION:
Responds to customer’s inquiries or complaints regarding company's products or services. Provides leadership, council and advice to other CCR’s.
RESPONSIBILITIES OF THIS POSITION – CUSTOMER CARE
• In addition to all the requirements of a Customer Care Representative.
• Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
• Provide continual evaluation of processes and procedures.
• Responsible for suggesting and implementing methods to improve area operations, efficiency and service to both internal and external customers.
• Provide statistical and performance feedback and coaching on a regular basis to each team member.
• Write and administer performance reviews for skill improvement.
• Be available for employees that experience work problems providing appropriate coaching, counseling, direction and resolution.
• Insure employees have appropriate training and other resources to perform their jobs.
• Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level.
• Review all Credits and RMA's assigned to customer service administrative are and establish corrective action where appropriate.
• Work with all Production Supervisors and Manufacturing Supervisors on customer requirements that cannot be met within established lead times.
• Work with Sales/ Marketing support staff and all District managers to resolve any customer related problems or sales opportunities that require their assistance.
• Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.
• Use appropriate judgment in upward communication regarding department or employee concerns.
• Any other duties as assigned.
COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements/preferences listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Preferred - Bachelors Degree in Business Administration, Marketing or Related Field
• Preferred - 5 years experience in customer service, sales and/or marketing
• Preferred – 3 years experience within AS/400 environment
• Preferred – 2 years experience with ERP software
• Preferred - High Competency with customer service issues
• Preferred – High Competency with MS Word, Excel, PowerPoint, CRM Applications
• Preferred - Experience in customer care / support in fast paced environment
• Preferred – Experience in customer care in related industry
• Preferred – Experience with ERP software
PHYSICAL/ENVIRONMENTAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate is regularly required to talk and/or hear.
• The associate frequently is required to sit; use hands to finger, handle, or feel; and reach with hands and arms.
• The associate is occasionally required to stand and walk.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Required to safely operate a motor vehicle in a variety of conditions.
About Us
A career-defining opportunity
Habasit America, a subsidiary of the Swiss-based Habasit Group, has thrived for over 50 years thanks to our people and culture. We have seven locations across the US, including our regional headquarters in Suwanee, Georgia. At Habasit, we value quality, continuous improvement, and entrepreneurship—qualities that make this a great place to launch or grow your career. You won't just join any team—you'll be part of a highly collaborative, problem-solving group where your contributions truly matter.
Habasit America is a leader in conveyor and power transmission belting, supporting companies you rely on daily. Our belting solutions can be found in businesses in every industry, from major food processing companies to the treadmill belts at your local gym. Whether you're building, designing, or selling, you'll help keep businesses in motion.
Job Summary
As a Customer Care Representative at Habasit, you will assist customers by processing orders, handling quotes, and resolving inquiries. You'll communicate regularly with customers to keep them updated on their orders and work with internal teams to address any challenges. Your role is key to ensuring smooth operations and maintaining customer satisfaction in our fast-paced industry.
Essential Duties and Responsibilities
- Provide professional, friendly customer assistance and resolve inquiries or complaints.
- Process customer orders and quotes accurately and on time.
- Proactively communicate order status, lead times, and delays to customers.
- Address and resolve customer inquiries, such as out-of-stock situations or order discrepancies.
- Handle returns, generate RMAs, and process corrective orders when needed.
- Collaborate with internal teams, including production and shipping, to meet customer needs.
- Support sales teams by assisting with customer requests and providing updates.
- Identify opportunities to upsell or offer additional products to customers.
- Manage relationships with key customer accounts.
- Maintain thorough knowledge of company products, policies, and procedures.
Benefits We Offer
- Medical insurance
- Dental insurance
- Vision insurance
- Tuition assistance
- Disability insurance
- Competitive 401(k) with 100% employer match up to a 6% contribution
- Gym membership reimbursement
- Generous number of paid time off (PTO) days
- A family-like atmosphere where your voice is heard
- A sense of accomplishment in your daily work
- Opportunities for promotions and career growth
What You Need to Be Successful
- Preferred – High Competency with MS Word, Excel, PowerPoint, and CRM Applications
- Preferred - High Competency with customer service inquiries
- Preferred - Bachelor's Degree in Business Administration, Marketing, or a related field
- Preferred - 5 years experience in customer service, sales, and/or marketing
- Preferred – 2 years experience with ERP software
We Are an Equal Opportunity Employer
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements/preferences listed represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Hours are 8 AM to 5 PM / 4 days per week on-site
OVERVIEW OF POSITION:
The mission of the Maintenance Manager is to manage maintenance functions for a facility. Areas included are building utility systems, equipment maintenance and building and grounds maintenance. Ensures that maintenance department objectives are met including project, cost, quality and safety factors.
RESPONSIBILITIES OF THIS POSITION:
- Leads the Maintenance team to ensure efficient and effective support for Production and the facility, including:
-Support in training of Maintenance personnel.
-Assists and guides Maintenance personnel as needed.
-Is responsible for the safety and good housekeeping work habits of all Maintenance personnel.
-Assigns priorities and work to Maintenance personnel.
-Participates in Maintenance personnel evaluations.
-Order supplies according to business needs within limits.
-Oversees and coordinates Maintenance projects.
- Ensures that maintenance department objectives are met including project, cost, quality and safety factors.
- Responsible for developing and maintaining PM program for the company.
- Is on call to come to work during off shift hours to help in emergency situations.
- Attend and participate in training opportunities and seminars relevant to this position.
- Foster a of continuous improvement environment with clearly defined objectives and plans.
- Provide continued support to meet the objectives.
- Responsible for the annual EPA reporting and corresponding regular system checks.
- Support in Capital requests as needed.
- Makes sure that all work is performed according to Local, State and Federal Government rules and regulations.
- Ensures that outside contractors perform as specified on the contracts and follow all Habasit rules and regulations.
- Areas included, but are not limited to, are building utility systems, equipment maintenance and building and grounds maintenance.
- Any other duties as assigned.
COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements/preferences listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Required – Bachelors Degree in Engineering or Related Field
- Required – Five years experience in manufacturing/production/assembly environments
- Required – Competency with Process Improvement/Lean concepts
- Required – High Competency with MS Word, Excel, PowerPoint, CRM Applications
- Preferred – Electricians, Plumbing, Welding Licenses
