Information Technology Jobs in Brooklyn

Overview:

The Director of Warehouse Operations is responsible for the strategic leadership, execution, and continuous improvement of all inbound, outbound, and inventory management functions across warehouse and distribution operations. This role drives operational excellence in a high-volume food manufacturing and distribution environment, ensuring product integrity, regulatory compliance, cost efficiency, and on-time delivery performance.

The Director partners cross-functionally with Manufacturing, Transportation, Procurement, Quality Assurance, Food Safety, Finance, and Sales to align warehouse operations with overall business objectives. This leader oversees workforce planning, budgeting, capital investments, systems optimization, and performance metrics, while fostering a culture of safety, accountability, and continuous improvement.

The role requires deep expertise in food safety standards, inventory control, cold chain management, and regulatory compliance, along with strong leadership capabilities to develop high-performing teams and scalable operational processes.

Responsibilities:

Strategic Planning and Management:

•Develop and implement warehouse operations strategies aligned with the company's goals.

•Oversee the planning and execution of warehouse processes, package selecting and shipping

•Monitor and analyze operational metrics to identify areas for improvement and cost reduction.

•Direct and improve warehouse functions, ensuring efficient, safe, and streamlined operations

•Oversee the use of warehouse management systems, inventory controls, and safety protocols to support operational goals and maintain high standards

•Assess current and future operational risks locally, and translate those into strategies, capabilities, best practices, and key performance indicators (KPIs)

Leadership and Team Development:

•Lead, mentor, and develop a team of warehouse managers, supervisors, and staff.

•Foster a positive and collaborative work environment.

•Conduct performance reviews and provide feedback to staff to support their growth and development.

Inventory Management:

•Collaborate with Inventory Control team to ensure accurate inventory control and management.

•Support the implementation inventory tracking initiatives and the execution of cycle counts.

•Collaborate with procurement and sales teams to maintain optimal inventory levels and maximize fulfillment rates.

•Collaborate with Slotting team to ensure optimal prime location configuration and reduce off-cycle product selection

Safety and Compliance:

•Partner with Safety leadership to ensure compliance with all safety regulations and company policies.

•Implement and monitor safety protocols to maintain a safe working environment.

•Conduct regular safety training and audits.

Continuous Improvement:

•Identify and implement process improvements to enhance efficiency and productivity.

•Partner with Engineering team to explore and/or utilize technology and automation to streamline operations.

•Lead initiatives to reduce operational costs and increase profitability.

Budgeting and Financial Management:

•Develop and manage the warehouse operations budget

•Responsible for inbound and outbound activities

•Monitor expenditure and implement cost control measures.

•Provide regular financial reports and analysis to senior management

Required Qualifications:

•Bachelor's degree in, Business, Supply Chain Management, Engineering or a related field (Master's degree a plus).

•10+ years proven experience in a senior management role within Warehouse Operations or supply chain management.

•Intellectually curious

•Strong leadership and team management skills, with a track record of building and motivating high-performing teams.

•Exceptional problem-solving and decision-making abilities.

•Proficiency in inventory management software and Microsoft Office Suite.

•Familiarity with industry-specific regulations and compliance requirements

•Strong analytical and data-driven decision-making skills.

•Excellent communication and interpersonal skills to build strong relationships with peers and stakeholders.

Work Environment:

•Ability to work in climate-controlled Warehouse environment.

•Travel as needed 10%.

•Ability to work extended hours as needed

•Ability to work weekends and holidays as needed

We are seeking a Portfolio Manager to lead and oversee a portfolio of strategic initiatives supporting corporate systems, including HR, Legal, and Risk functions. This role will drive governance, execution oversight, prioritization, and reporting across multiple concurrent projects, ensuring alignment with business objectives and regulatory requirements.

The ideal candidate thrives in a fast-paced financial services environment and brings strong portfolio management discipline, executive communication skills, and the ability to drive cross-functional alignment.

Key Responsibilities:

• Manage and oversee a portfolio of corporate systems initiatives, ensuring projects are aligned to strategic priorities and delivered on time and within scope.
• Establish and maintain portfolio governance frameworks, including intake, prioritization, stage gates, and executive reporting.
• Drive cross-functional coordination across HR, Legal, Compliance, Risk, Technology, and Finance stakeholders.
• Provide clear, concise reporting on portfolio health, risks, dependencies, budget, and resource capacity to senior leadership.
• Identify and proactively manage risks, issues, and interdependencies across programs and projects.
• Facilitate steering committees and governance forums, ensuring decisions are documented and actioned.
• Implement and continuously improve portfolio management best practices, tools, and KPIs.
• Support financial oversight of the portfolio, including budget tracking, forecasting, and business case validation.
• Ensure initiatives meet regulatory, audit, and compliance standards within a financial services environment.
• Foster strong stakeholder relationships and drive accountability across delivery teams.

Required Qualifications:

• 7-10 years of experience managing a portfolio of projects and/or enterprise programs.
• Proven experience establishing and running portfolio governance and reporting frameworks.
• Strong executive presence with excellent written and verbal communication skills.
• Demonstrated ability to operate effectively in a fast-paced, highly regulated financial services environment.
• Experience supporting corporate systems functions such as HR, Legal, Compliance, and/or Risk.
• Strong financial acumen, including budget management and portfolio forecasting.
• Ability to drive alignment across cross-functional teams.

Company Description

GlamourGals Foundation, Inc. is a 501(c)(3) nonprofit organization dedicated to inspiring and organizing teen volunteers to provide companionship and complimentary beauty makeovers to women in senior homes. With approximately 100 chapters across high schools and colleges nationwide, GlamourGals is on a mission to address elder isolation while developing compassionate teen leaders. The organization offers comprehensive support to its chapters, including resources, training, and communication, to ensure their success and sustainability. Volunteers are recognized for their service through scholarships, leadership awards, and recommendation letters, highlighting their meaningful contributions.

Why This Role Matters

As Program Manager, you'll shape the heartbeat of our mission. You'll lead the engagement, interaction, and collaboration across programs, while driving metrics, team building, execution, and scaling of impactful initiatives that serve both our teen volunteers and the seniors they support. You'll foster community across our national network, mentor emerging leaders, and ensure our programs are inclusive, interactive, and inspiring. This role is critical to today's success and tomorrow's growth. In the near term, you'll stabilize and strengthen our programming, team accountability, and systems. You will report to the Program Director.

What We're Looking For

We're seeking a strategic, mission-driven leader who thrives in fast-paced, people-centered environments. You're passionate about youth development, intergenerational connection, and building programs that create measurable impact. You balance big-picture thinking with hands-on execution, and you're comfortable navigating the challenges of growth with empathy, innovation, and accountability.

The Ideal Candidate Has:

• 5+ years of experience in program management, nonprofit leadership, or youth development
• A strong people manager and culture builder
• Operationally focused with a strategic mind
• Data-informed and mission-driven
• Comfortable testing, piloting, and iterating
• Deeply committed to youth leadership and intergenerational service impact

If you're ready to bring fresh energy, lead with purpose, and elevate a proven national program into its next era of impact—we'd love to hear from you.

Qualifications

• Program management and organizational skills, including experience coordinating activities and resources effectively.
• Excellent written and verbal communication skills for engaging with teen leaders, senior home representatives, and partners.
• Strong relationship-building and interpersonal skills to foster community engagement and collaboration.
• Familiarity with nonprofit operations, volunteer management, or experience working with teens or seniors is a plus.
• Proficiency in basic office technologies and organizational tools.
• Passion for community service and a commitment to GlamourGals' mission.

What You'll Do:

• Lead and develop program staff and interns with clear expectations, accountability systems, and a positive team culture
• Conduct regular performance check-ins and professional development planning with team
• Create training systems for new staff and interns to ensure consistency
• Build leadership capacity within the team
• Implement the strategy to sustain and grow Chapter and Leadership Programs (virtual and in-person)
• Strengthen program consistency and quality across all chapters
• Oversee stakeholder communications and Salesforce engagement tracking with chapters and advisors
• Improve program metrics, reporting systems, and data-informed decision-making
• Test, pilot, and reimagine program models to better serve volunteers and partners
• Support revenue-generating program initiatives and grant reporting

Compensation:

$75,000 - $100,000

Benefits & Perks:

Health Coverage: Comprehensive medical, dental, and vision plans to keep you healthy and supported.

Retirement Plan

Office Perks: Access to our building gym and rooftop (perfect for warmer weather!).

Professional Growth: Opportunities for mentorship, leadership development, and skill-building.

Paid Time Off: Generous vacation and sick days to recharge and take care of yourself.

Inclusive & Fun Culture: Join a heart-forward, collaborative team that celebrates creativity, service, and impact.

GlamourGals is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status.

We strongly encourage applicants from all backgrounds to apply — because at GlamourGals, every voice matters.

This is a high-visibility leadership opportunity for a service-driven professional passionate about people, operations, and client experience. As Client Relations Manager, you’ll set the standard for hospitality excellence while leading a front-of-house team in a premier corporate environment.

The Client Relations Manager is a client-facing leadership role responsible for delivering a five-star guest experience across reception, meeting services, and event operations. This individual oversees a team of corporate receptionists, ensuring service excellence, seamless daily operations, and a consistently polished, welcoming environment.

Reporting to theClient Relations Director (CRD) in New York, the Manager serves as the day-to-day ambassador of the client’s workplace experience, fostering relationships, managing performance, and driving continuous improvement.

Key Responsibilities

Client Experience & Relationship Management

• Serve as the primary liaison between Opensity and the client, ensuring alignment with brand standards and workplace culture.
• Maintain strong relationships through proactive communication, responsiveness, and an unwavering commitment to hospitality excellence.
• Monitor client and guest satisfaction, resolve issues promptly, and identify opportunities to elevate the experience.
• Partner with the CRD on regular business reviews and collaborate with fellow managers to share best practices.

Operational Leadership

• Oversee all front-of-house operations including reception, meeting coordination, guest services, and hospitality support.
• Ensure daily readiness of all spaces: reception, lobbies, conference areas, and lounges. Maintaining a “tour-ready” standard at all times.
• Implement and refine operational workflows, SOPs, and training programs to support consistency and quality.
• Track and report on service-level performance(SLAs, KPIs) and lead operational audits to ensure excellence.
• Leverage technology and innovation to streamline processes and enhance the client experience.

Team Leadership & Development

• Lead, mentor, and inspire a team of corporate receptionists to deliver genuine, anticipatory service.
• Provide regular coaching, feedback, and recognition to promote professional growth and engagement.
• Manage staffing, scheduling, and professional presentation standards.
• Partner with the CRD and People Solutions team on performance management, employee relations, and training initiatives.
• Foster a positive, inclusive, and service-driven culture where every team member feels empowered to create memorable experiences.

Qualifications

• 5+ years of leadership experience, managing large teams of receptionists or concierges, in a corporate or high-end hospitality setting.
• Proven ability to manage and inspire teams delivering five-star service in fast-paced, client-facing settings.
• Strong client relationship management skills with a track record of delivering measurable service excellence.
• Highly organized with the ability to manage multiple priorities and maintain composure under pressure.
• Exceptional communication, presentation, and interpersonal skills.
• Skilled in Microsoft Office Suite; familiarity with hospitality management systems a plus.
• Professional, polished, and hospitality-minded demeanor at all times.
• Commitment to confidentiality, discretion, and operational integrity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Opensity Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.

IT’S TIME TO GROW YOUR CAREER!

Chemsearch FE offers a career destination for talented, passionate and results-driven people who seek the innovation and growth opportunity that we provide. We don’t offer jobs….we solidify careers, as proven by the thousands of associates worldwide with an average tenure of 13 years.

ABOUT CHEMSEARCH FE

We are a facility resource management company with over 100 years of experience. Chemsearch FE is an industry leading provider of specialty maintenance solutions in urban facilities. As the fastest growing business division of NCH Corporation, FE is committed to standing by our clients to optimize building resources, improve efficiencies and convey a corporate message that the environment matters.

We meet the unique needs of those who are responsible for the operation of urban facilities through water conservation, energy savings, waste stream reduction and property maintenance programs.

WE ARE LOOKING FOR PEOPLE LIKE YOU!

A passion for working with people…

An eagerness to learn…

Competitive and results-driven…

A strong ability to self-manage…

Proficiency in building and executing plans…

WE KEEP THE POSITION CHALLENGING. RESPONSIBILITIES INCLUDE:

• Developing and maintaining an assigned outside territory
• Seeking out prospective customers/business opportunities
• Establishing and maintaining customer relationships in order to grow profitable sales
• Attending training classes to develop superior product knowledge for various customer applications

HIT THE GROUND RUNNING WITH THESE REQUIREMENTS:

• Proven track record in managing time autonomously
• Exceptional interpersonal and communication skills
• Proficient with smart technology
• Demonstrated ability to engage and sustain productive professional relationships
• Four-year degree (B.A or B.S.)

WHAT WE DO TO MAKE YOU SUCCESSFUL:

• A world-class training program
• Managers acting as coaches with one main goal: your success
• Focus on developing strengths, not fixing weaknesses
• Culture recognizing results while embracing work-life balance
• Provide advancement opportunities that tailor to your individual skills
• Competitive compensation package, comprehensive benefits & 401(k) plan

Because this position is a sales role, the total first year compensation can vary between $55,000-$80,000 based on performance. The base salary range for this position is $55,000-$55,000 (excluding bonus earnings) which represents the low and high end of NCH Corporation's salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to: experience, education, training, location, merit system, quantity or quality of production, responsibilities and regular and/or necessary travel. The range listed is only one component of NCH Corporation's total rewards package for associates. Please note that this range does not include commissions which for some associates is a substantial part of their overall compensation and there is no maximum for commissions.

Join the Chemsearch FE team and start your career today!

We celebrate, support, and thrive on difference and diversity. We are proud to be an Equal Opportunity Employer. This is a remote position.

Associate Account Executive

Launched in 2000, Eight Eleven Group committed to 100% organic growth, exclusively promoting from within, while always keeping

culture and growth opportunity at the forefront of the business model. What began as a two-person Indianapolis startup, Eight Eleven Group has rapidly expanded to become a market-leading organization within one of the fastest growing industries today: Consulting and Professional Services.

In 2012, Medasource was established to provide human capital solutions across the Healthcare spectrum focusing in the Industries of Technology, Revenue Cycle Management, Pharmaceuticals, Governments Services, and Provider Solutions. Our team takes a consultative, solution-driven approach with Fortune 500 and enterprise non-profit clients to help them deliver and execute complex capital and operational projects. We are not just in the business of professional services - we are in the business of making a meaningful and authentic impact both internally with our high-performing team and externally with our clients and consultants.

RESPONSIBILITIES

Associate Account Executives are enrolled in a comprehensive outside B2B Sales Training Program focused on learning how to take a solution-driven, approach to selling consulting and professional services. Once you complete training, 80% of your time will be spent in front of customer decision makers to build partnerships, pipeline opportunities, and secure win-win engagements with our clients. Here are the primary drivers for success in this role:

• Strategically identify opportunities and pursuits in 3-5 designated target accounts
• Build and sustain long-lasting relationships with new and existing clients within your assigned accounts through onsite client meetings, presentations, and outings such as ball games, dinners, golf, etc.
• Consult with clients to create solutions that help drive change and successful projects within their organization that deliver positive outcomes
• Act as a client advocate with a focus on improving the experience of our Fortune 500 target accounts
• Presenting to C-suite executives and championing solutions for their project roadmap
• Continue to meet and exceed target sales goals
• Set personal and team goals through frequent sprint sessions with your manager and sales support team
• All other job duties and responsibilities as assigned by the Company and/or typical for the position.

SALES TRAINING

• Takes place at our Corporate Headquarters in Indianapolis
• Led by Medasource’s President, sales trainers and top sales leaders
• Formalized training geared toward our practice areas and core competencies in the healthcare industry
• Role playing situational selling exercises and ride-alongs with senior account executives
• Establishing your client portfolio
• Fostering executive-level relationships

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Auris

Auris is the payroll and HR partner built for small and medium-sized business who can’t afford to get it wrong. Trusted by over 50,000 business nationwide, Auris pairs easy-to-use technology with real human services to give leaders the confidence that every detail is done right - so they can focus on growing their team and their business. Acquired by Acrisure in 2025, Auris formerly Heartland Payroll is accelerating its vision to deliver seamless human-centered technology to help small businesses thrive.

Job Summary

Responsible for prospecting and running Auris Payroll presentations both in person and over the phone to small and mid-sized merchants and businesses to ultimately close deals within a fast sales cycle. As a Payroll Client Advisor you will report to a Payroll Division Manager and receive coaching from a Territory Manager. Activities include explaining our value proposition to clients via Atlas CRM, upselling current clients on other Heartland products and services, and maintaining regular communication with the Payroll Territory (PTM) and/or Payroll Division Manager (PDM).

Your role as a Payroll Client Advisor is to close sales of our business solutions with merchants throughout the area. You will work closely with your local PDM or PTM to set appointments with business owners in person or face to face via your network and referral partnerships that you build. You will then run scheduled appointments, uncover needs, and present Auris solutions to close sales in small to mid-sized businesses.

During the training period, your PDM or PTM will accompany you on your initial appointments to train you on our short-cycle sales process using our tablet based CRM platform, Atlas, used for lead generation, sales presentations, on the spot client financial analysis and paperless contract processing. After training you will have the opportunity to set your own work schedule to maximize the upside of 100% commission and the residuals on the business you bring in.

Responsibilities

• Responsible for prospecting new clients
• Maintain existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system; currently Atlas.
• Responsible for achieving minimum production requirements, including setting first time appointments, to secure a WIN
• Continuously build and develop knowledge of current product/service portfolio as well as changes and developments within the financial technology industry, to remain up-to-date.
• Attend weekly team meeting and weekly one-on-one with leader
• Additional responsibilities may be assigned as needed

Minimum Qualifications

• 18 years of age or older
• Valid Driver’s License and valid automobile insurance
• Successful completion of pre-employment background check
• Must live in area relative to job posting location
• At least two years of relevant experience
• Excellent prospecting, communication, presentation, and networking skills
• Works well independently and as part of a team
• Incentive-driven sales “hunter”
• Professional demeanor and impeccable integrity
• High sense of urgency and innate sales talent
• Enjoys cold-calling and speaking with people face to face
• Accountable for measurable, high-quality, timely results
• Ability to be in the field, a minimum of 50% of the time

Preferred Qualifications

• High school diploma/GED
• Prior experience in a B2B Sales role
• Prior experience with a CRM tool, such as Salesforce or Hubspot

Competencies

• Awareness
• Driven
• Resilient
• Respectful
• Committedness

Compensation (pay transparency) and Benefits

• It's W2! Medical, Dental, Life, & Disability benefits to keep you healthy and happy.
• We're not messing around with compensation. A first-year professional may expect an average of $90,000 - $105,000+ if you are in the top 25% in the form of uncapped weekly commissions, lifetime residuals, and portfolio equity.
• We know you're thinking about the future, so we've got a 401(k) and matching program to help you save up for your retirement.

***State Specific***

Nevada and Colorado

Life and Health insurance representative

Location: Newark, NJ

Duration : 6+ month

Role Summary:

The role of the Benefit Educator is essential to our business's success. As the representative of The Cigna Group, your primary responsibility is to conduct exceptional Open enrollment and customer events that set The Cigna Group apart from our competitors. In this customer-facing position, you will educate customers about The Cigna Group’s products, services, and programs through various methods, including formal presentations, benefit fairs, and health fairs. Your goal is to create a highly satisfying and positive customer experience, demonstrating knowledge, competence, and professionalism. This is an “as‑needed,” variable‑hour role; hours are not guaranteed and will fluctuate based on event demand (including occasional last-minute requests).

Key Responsibilities:

• Lead and deliver virtual, onsite, or prerecorded presentations in group setting as assigned to existing and prospective Cigna customers
• Represent Cigna at customer events, ensuring a professional and positive image while effectively communicating Cigna’s products, programs, and solutions
• Maintain current knowledge in all Cigna products, programs, solutions, and initiatives
• Follow established guidelines and procedures of customer events as assigned
• Refer customer service inquiries, administrative functions, implementation, billing questions, and other customer, client and producer matters to appropriate internal partners
• Coordinate, track, and update event meetings, including attendance, and top insights via data entry system ( ) by assigned deadlines

Qualifications :

• High School Diploma or GED required.
• Current and active Health & Life License
• Must be available during peak season (August-December)
• Have experience explaining and presenting employer-sponsored benefits and health insurance
• Excellent communication and presentation skills
• Proficiency in Microsoft Programs (PowerPoint, Word), CRM system ( ), and virtual learning platforms (WebEx, MS Teams, & Allego)
• Ability to travel to local/remote trainings/meetings as assigned- 75-100%
• This role must be located within the assigned territory/market to be able to drive or fly to client locations, local offices in and outside of the regional territory
• Ability to utilize and maintain a personal, company approved device (smartphone, tablet, etc. with compatible operating system), keep required software and system access up to date and adapt to evolving technology tools and systems.

Arcana is a portfolio intelligence platform used by hedge funds and asset managers to analyze performance and risk. We’re rethinking the tools institutional investors rely on— and we’re hiring an exceptional Sales Development Representative to help drive that transformation.

As a Junior Account Executive at Arcana, you’ll play a foundational role in building our client base and shaping the future of institutional analytics. You’ll identify, research, and engage prospective clients across the hedge fund and asset management ecosystem—partnering closely with sales, marketing, and product to open high-value opportunities and define how we reach new clients.

If you’re looking to rocket-ship your career and work alongside a top-performing sales team (ex-MSCI, AlphaSense, Visible Alpha), we’d love to talk. To apply, send your best pitch (under 200 words) & resume to

Responsibilities

• Identify and research target hedge funds, asset managers, and allocators to build high-quality prospect lists
• Engage prospective clients through personalized outreach (email, LinkedIn, calls) to introduce Arcana and qualify interest
• Collaborate closely with Sales Directors to develop account strategies and book qualified discovery meetings

Requirements

• 2+ years of experience in a client-facing role within financial services or enterprise SaaS, with direct exposure to institutional clients (hedge funds, asset managers, allocators, etc.)
• Familiarity with portfolio analytics, investment concepts, and institutional workflows (e.g. attribution, alpha/beta, drawdowns, correlation, etc.)
• Excellent written and verbal communication skills—able to engage hedge fund and asset management professionals with credibility
• Self-starter mindset with strong organization, curiosity, and attention to detail
• Experience with CRM tools (Salesforce, HubSpot, or similar) preferred
• Prior exposure to hedge funds, asset managers, or investment technology is a plus

Qualifications

• Bachelor’s or Master’s degree in Finance, Economics, Business, or a related field
• CFA, FRM, or MBA is a strong plus
• Experience with Bloomberg, FactSet, or portfolio analytics platforms is helpful
• Familiarity with equity risk models and factor-based investment frameworks is helpful

Compensation

• Competitive base salary
• Performance-based bonus tied to key sales metrics, including number of qualified meetings booked, pipeline created, and conversion to revenue

Integrated Communications Account Director

New York City-based hybrid role (2 days/week in office)

About the Role

This Integrated Account Leader will serve as the day-to-day leader for a portfolio of mission-driven clients, including nonprofit organizations, educational institutions, and a global streaming media service.

You are the primary owner of the client relationship and the internal driver of the work. You lead teams, guide clients and ensure communications strategies and programs are thoughtful, integrated, and aligned with each organization’s mission, values, and public responsibilities.

This role requires strong judgment, discretion, and the ability to operate comfortably at the intersection of mission, reputation, and public engagement. You will help clients navigate complex stakeholder environments while delivering clear, effective communications outcomes.

Who We Are

Headquartered in New York City with an office in Salt Lake City, Utah, Thatcher+Co. is a boutique corporate communications and integrated public relations firm with proven experience in both private and public sectors.

What You Will Do

Client Leadership

• Serve as the primary day-to-day leader for multiple client relationships.
• Consistently and proactively provide clients with creative and innovative strategies vs. simply taking orders.
• Build trusted advisor relationships with senior leaders at nonprofit, education, and media organizations.
• Lead overall communications strategy, not just execution, with an understanding of institutional mission and public context.
• Support both operating organizations and their sponsoring institutions with thoughtful, values-aware communications guidance.
• Recognize when issues require senior agency leadership and bring them in appropriately.

Account & Team Leadership

• Own overall account health including scope, staffing, budget management, and quality of work.
• Lead integrated account teams across earned media, social media, content, creative, paid media, strategy, and analytics.
• Provide clarity, direction, and momentum for teams working in complex, multi-stakeholder environments.
• Coach and develop team members while maintaining high standards and accountability.

Integrated Communications Strategy

• Translate institutional and organizational goals into integrated communications strategies.
• Know when and how to engage subject-matter experts across insights and analytics, strategy, creative, earned media, social, social content creation, and paid media.
• Ensure messaging and tactics are coordinated, consistent, and aligned with client values and objectives.

Measurement & Reporting

• Partner with measurement and analytics team members to define success and KPIs upfront.
• Ensure reporting is accurate, meaningful, and actionable.
• Help clients understand performance and use insights to inform future decisions.

Stewardship & Growth

• Identify opportunities to expand work based on evolving client needs.
• Partner with senior leaders on renewals and long-term account growth.
• Protect and strengthen client relationships through consistency, discretion, and strong results.

What the Role Requires

• 8 to 12 years of experience in PR or integrated communications, ideally within an agency environment.
• Experience working with nonprofit organizations, educational institutions, technology businesses, or other mission-driven organizations.
• Comfort supporting organizations affiliated with values-driven institutions in a professional, respectful, and non-advocacy capacity.
• Strong strategic thinking skills and the ability to operate in sensitive or high-visibility environments.
• Experience coordinating work across earned media, social, content, creative, paid media, and analytics.
• Proven ability to lead teams and manage complex client relationships.
• Sound judgment, discretion, and emotional intelligence.
• Clear communicator with confidence in engaging senior stakeholders.

What Success Looks Like

• Clients view you as a trusted advisor who understands their mission and operating context.
• Teams feel supported, focused, and proud of the work they are delivering.
• Communications programs are integrated, effective, and aligned with institutional goals.
• Client relationships are retained and expanded over time.
• The agency is seen as a thoughtful, strategic partner.

Why This Role Matters

These clients operate in public-facing, mission-driven environments where trust and credibility matter. The Account Leader plays a critical role in helping them communicate clearly, responsibly, and effectively, while ensuring teams deliver strong, integrated work.

What We Offer

• The opportunity to work with a dedicated team of talented PR industry leaders and rising stars, and service fabulous clients across a range of industries
• Hybrid work arrangement, partially in office and partially remote work
• Competitive salary and comprehensive benefits
• 401K with employer match and immediate vesting
• Generous paid sick and vacation and paid holidays

Thatcher+Co. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Minority/female/disability PWDNET/veteran are encouraged to apply.