Information Technology Jobs in Brookline, MA

1,051 positions found — Page 3

NOC Technician
Salary not disclosed
Quincy, MA 4 days ago

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.


Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.


Our offices have onsite fully equipped state of the art gyms for employees at zero cost.


Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.


We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.


Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.


Granite was recently named One of Forbes Best Employers for Diversity.


Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.


If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.


EOE/M/F/Vets/Disabled

General Summary of Position:


As a NOC Technician, you will be responsible for monitoring, troubleshooting, and maintaining our clients' network infrastructure to ensure optimal performance and reliability. Your expertise in SD-WAN networking and firewall management will be essential in proactively identifying and resolving network issues and implementing appropriate solutions. The ability to work independently and effectively manage a ticket queue is crucial to ensure timely response and resolution of network-related incidents. By joining our team you will be given the opportunity to develop your technical knowledge along one of three primary practices: Network Security, Enterprise Networking, or Unified Voice and Application support with our internal subject matter experts.


Duties and Responsibilities:



  • Remotely troubleshoot managed service-related issues on support calls with Granite customers and/or field technicians
  • Assist with the implementation and onboarding of innovative security and networking products, including in-house designed hardware solutions
  • Professionally, accurately, and efficiently handle customer requests including technical and non-technical inquiries to any NOC related services
  • Work with industry standard partners (Fortinet, Cisco, VMWare, etc.) on the support and implementation of nationwide networks
  • Study and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise
  • Independently handle a queue of tickets, promptly responding to incidents, requests, and changes while ensuring adherence to service level agreements (SLAs).
  • Monitor the performance and health of the network infrastructure, including SD-WAN devices, routers, switches, firewalls, and other network components.

Required Qualifications:



  • Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience.
  • 1-2 years in a technical support related role, or equivalent experience
  • Understanding of networking standards, OSI model, subnetting and routing protocols
  • Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex network issues efficiently.
  • Understanding of agile task management and project operations
  • Ability to provide a high level of customer support to improve customer experience
  • Ability to work well independently and in a team environment in a hybrid WFH model
  • Must have the ability to be cleared for Public Trust P2 clearance

Preferred Qualifications:



  • Strong knowledge of SD-WAN technologies and protocols, such as MPLS, BGP, OSPF, VPN, QoS, and traffic engineering.
  • Experience managing and troubleshooting firewall solutions, such as Velocloud, Palo Alto, Fortinet, or Juniper.
  • CCNA, Network+, or equivalent certification or higher
  • Proficiency with Python, Javascript, or similar coding languages
  • Telecommunications industry experience
  • Prior public trust P2 security clearance
Not Specified
Premier Support Specialist
🏢 Granite Telecommunications
Salary not disclosed
Quincy, MA 3 days ago

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.


Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.


Our offices have onsite fully equipped state of the art gyms for employees at zero cost.


Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.


We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.


Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.


Granite was recently named One of Forbes Best Employers for Diversity.


Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.


If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.


EOE/M/F/Vets/Disabled

Summary of Position:


We are seeking business-oriented, customer service driven professionals to provide high quality service



Duties and Responsibilities:



  • Using excel daily, data entry and data analysis
  • Pulling and reading Customer Service Records (CSRs)
  • Extracting phone numbers from carrier invoices, as well as inventories from CSRs
  • Opening orders for various products, as well as tickets, including disconnects, feature change,
  • DL listing, etc.
  • Assisting with updating customer accounts within various systems as needed
  • Communicating directly with supervisor, teammates, account managers, and other depts. (as
  • applicable) concerning project matters
  • Various call-based projects, including surveying customers/contacts
  • Communicating directly with carriers, account managers and collaborating teams concerning
  • maintenance of services
  • Participating in calls/meetings with internal teammates and carriers
  • Using various internals systems to update project spreadsheets

Required Qualifications:



  • Bachelor's Degree

Preferred Qualifications:



  • Excellent customer service skills
  • Ability to work under pressure
  • Ability to meet deadlines
  • Excellent problem solving skills
  • Ability to work independently as well as in a group
  • Strong multi-tasking and organizational skills
  • Excellent interpersonal and communication skills
Not Specified
Global Strategic Sourcing Manager - Software
Salary not disclosed
Waltham, MA 4 days ago

Our client, a global leader in s technology, is looking for a Global Strategic Sourcing Manager to join their team. This is an excellent opportunity to apply your strategic sourcing expertise in software to support a mission that matters, helping to build a safer future for communities and businesses.


Position Overview


As the Senior Procurement Category Manager for Software, you will be responsible for developing and executing comprehensive sourcing strategies. Your work will directly contribute to the company's success by optimising costs, mitigating risks, and building strong supplier relationships across the software category, including SaaS and other emerging technologies.


Responsibilities


  • Develop and execute sourcing strategies for software and SaaS.
  • Lead complex RFP, RFQ, and other formal sourcing processes.
  • Negotiate favourable commercial terms and contractual conditions.
  • Build and maintain strong relationships with key suppliers.
  • Conduct regular supplier performance and business reviews.
  • Analyse market trends and spend to identify cost savings.
  • Provide expert procurement guidance to internal stakeholders.
  • Present strategies and results confidently to senior leadership.



Requirements

  • Extensive experience in procurement or a similar business role.
  • Demonstrated experience in software strategic sourcing (SaaS, PaaS, IaaS).
  • Proven ability to manage complex, high-value sourcing projects.
  • Exceptional negotiation and analytical skills.
  • Excellent communication, presentation, and interpersonal skills.
  • Experience managing relationships with senior leadership.
  • A Bachelor's degree in a related field is preferred.
  • Legal authorisation to work in the U.S. indefinitely.


Benefits


  • Incentive bonus plans.
  • Medical, dental, and vision benefits.
  • A 401K plan.
  • An employee stock purchase plan.
  • Paid parental and family leave.


Alongside these benefits, you will join a close-knit, global community. The company is focused on helping you do your best work in an inclusive and supportive environment.


How to Apply

For more information about this exciting role and if you meet the criteria, please submit your details without delay to quoting MB/1296999.

Langley Search & Selection ( ) is the leading specialist recruiter in the procurement, supply chain and purchasing field. We manage permanent and interim procurement and supply chain jobs globally for our clients, from large global multinationals to SMEs

Not Specified
Mobile Application Developer
✦ New
Salary not disclosed
Boston, MA 1 day ago

Hello,


I hope you are dong well, Tech-Consulting is looking for Dynamic Entry Level Mobile Developer in Atlanta, GA. We are scouting talent in though US. Gel Along!


Job Title: Junior Mobile Developer

Experience: 0–2 years

Location: Atlanta, GA

Employment Type: Full-time


Job Overview

We are looking for a motivated Junior Mobile Developer to join our development team. You will assist in building, testing, and maintaining mobile applications for Android and/or iOS platforms. This role is ideal for someone who is passionate about mobile technologies and eager to learn from experienced developers.


Key Responsibilities

Assist in developing and maintaining mobile applications.

Write clean, efficient, and maintainable code.

Collaborate with UI/UX designers, backend developers, and product teams.

Debug and fix issues in existing applications.

Participate in code reviews and team meetings.

Test applications to ensure performance, quality, and responsiveness.

Stay updated with the latest mobile development trends and tools.


Required Skills

Basic knowledge of mobile development frameworks such as:

Flutter

React Native

Android Studio

Xcode

Programming knowledge in:

Dart

Java

Kotlin

Swift

JavaScript

Understanding of REST APIs and JSON.

Basic knowledge of Git version control (e.g., GitHub).

Familiarity with mobile UI/UX principles.

Good problem-solving and communication skills.


Qualifications

Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent experience).

Internship or project experience in mobile app development is a plus.


  • Seniority Level
  • Entry level
  • Industry
  • IT Services and IT Consulting
  • Employment Type
  • Full-time
  • Job Functions
  • Consulting
  • Skills
  • Mobile Technology
  • Computer Science
  • iOS
  • Android Development
  • Programming
  • Java
  • Mobile Applications
  • JavaScript
  • React Native
  • Mobile Application Development
  • Android
  • Problem Solving
Not Specified
Assistant Project Manager
✦ New
Salary not disclosed

If you are looking for an opportunity to break away from your silo to grow your career while working on high profile Mission Critical Data Centers, we are looking for you.

Vanderweil Engineers is a nationally recognized, top-ranked engineering firm specializing in MEP/FP and technology services. For 75 years, we've delivered innovative solutions across diverse sectors—including Science & Technology, Mission Critical, Academic, Healthcare, and Commercial. As one of the largest independently owned engineering firms in the U.S., our team of 500+ professionals operates from nine offices nationwide, bringing deep expertise and a commitment to excellence to every project.

We offer growth and stability in an ever-changing volatile environment. Join us to do the best work of your career as an Assistant Project Manager at our Boston, MA office. (Hybrid schedule - three minute walk from South Station in the Seaport District)

As an Assistant Project Manager, you will be partnering with Project Managers and Engineers on large scale mission critical data center projects. Expand your skillset by shadowing Project Managers while gaining knowledge across multiple disciplines and project oversight.

Responsibilities:

  • Support Project Managers, Engineers, Subcontractors, and field personnel
  • Contract, Scope and Quality management
  • Coordinate deliverables and design reviews
  • Assisting with assembly of project documents, drawings, and coordinating distribution
  • Maintaining files and documentation control for both internal network and client folders.
  • Meet schedules and budgets on projects.

Requirements:

  • 2+ years of related background
  • Bachelor's degree or advanced degree in Project Management, Engineering, Technical field or equivalent experience
  • Client facing communication skills
  • Detail-oriented with ability to prioritize and complete deadline-driven tasks efficiently.
  • Analytical thinker with initiative to learn and adaptive to various client expectations.

Flexible & Hybrid Culture

Compensation range is $80,000 to $100,000 plus benefits commensurate with years of experience, professional licensure and education

At Vanderweil Engineers, we believe our best work is done when flexibility is offered. We know that work/life synergy is crucial to our employees, our flexible and hybrid work style allows team members to have the freedom to be innovative, and drive results their way.

Our wellness programs are above and beyond, as our team members physical and behavioral health are a priority.

We are an equal opportunity employer committed to diversity in the workplace.

If you would like to connect with us for more information, please contact a member of our recruitment team or to learn more about our work culture, please visit .

Not Specified
D365 FO Systems Manager
✦ New
🏢 Qorali
Salary not disclosed
Boston, Massachusetts 1 day ago

D365 Finance & Operations Systems Manager

Qorali has partnered with a highly successful, long‐established, and rapidly growing US business to appoint a D365 Finance & Operations Project Manager or Systems Manager. This is a key hands‐on role, overseeing the end‐to‐end transformation and optimisation of the company's D365 Finance & Operations platform.

This organisation is building an exceptional team, offering a competitive package, long‐term career growth, and interviews taking place this month.

The Role

You will lead, manage, and execute a major D365 FO implementation and enhancement project across the business. This is a hands‐on delivery role, ensuring system success from planning and configuration through to go‐live and long‐term optimisation, while acting as a trusted advisor to finance, operations, and technology leadership.

Key Responsibilities

  • Oversee the D365 Finance & Operations transformation across multiple business units
  • Lead a hands‐on implementation, configuration, and optimisation of D365 FO
  • Serve as the primary D365 SME covering Finance and Operations modules
  • Partner with finance, supply chain, operations, and IT teams to understand requirements and translate them into system solutions
  • Drive process mapping, enhancements, integrations, and testing
  • Ensure successful migration, adoption, training, and long‐term system stability
  • Manage third‐party partners and workstreams as needed
  • Deliver measurable process improvements and operational efficiency

Required Experience

  • Proven experience delivering D365 Finance & Operations implementations
  • Strong functional knowledge across Finance and Operations modules
  • Hands‐on project management capability (formal PM experience is a plus but not essential)
  • Ability to collaborate with senior stakeholders and influence change
  • Background in a multi‐site or growing US business is highly advantageous
  • Strong problem‐solver with the ability to lead both strategic and tactical work

Why Apply?

  • Join a respected, well‐established organisation undergoing an exciting digital transformation
  • Be a key strategic leader in shaping the future of their finance and operations systems
  • Competitive package, strong team, and active hiring — interviewing this month
  • Opportunity to build and scale best‐in‐class processes within a growing business
Not Specified
Strategic Account Director
✦ New
Salary not disclosed
Boston, MA 1 day ago

About the Company


Our client is a rapidly growing FinTech SaaS provider delivering innovative accounting application software solutions that help enterprise businesses optimize financial operations, compliance, and decision-making. With a strong presence across North America and Europe, they’re known for their high-performing technology, customer-first culture, and impressive client retention rates.


Compensation & Benefits


  • $145,000 base salary + $50,000 variable (OTE $195,000)
  • Remote working (Boston HQ)
  • Health, dental, and vision insurance
  • 401(k) match
  • Generous PTO and career development opportunities


The Opportunity


We’re seeking an accomplished strategic Key Account Manager to oversee a portfolio of 10 enterprise customers with a combined book of business worth $6–9 million USD ARR.

This is a strategic, relationship-led role focused on driving customer growth and satisfaction through upselling, cross-selling, and proactive account management. You’ll work closely with senior stakeholders (CFOs, CIOs, Finance and Operations leaders) to identify new opportunities, ensure solution adoption, and deliver measurable business value.


Key Responsibilities


  • Manage and grow a portfolio of 10 high-value enterprise clients, including major banks, ensuring long-term success and revenue retention.
  • Develop and execute tailored account growth plans to expand solution adoption and identify upsell / cross-sell opportunities.
  • Maintain strong, trusted relationships with C-level and senior business leaders within client organizations.
  • Act as the primary point of contact, coordinating cross-functional teams (Customer Success, Product, and Solutions Consulting) to deliver seamless client experiences.
  • Monitor account health, renewal cycles, and satisfaction metrics to ensure high retention and continuous engagement.
  • Negotiate renewals and expansions, achieving and exceeding individual and team revenue targets.
  • Stay current on FinTech trends, compliance requirements, and SaaS best practices to position the company as a strategic partner.


About You


  • 5+ years of experience in Key Account Management or Customer Success within FinTech, SaaS, or enterprise software.
  • Proven record of managing and expanding enterprise accounts worth $8M+ ARR.
  • Strong commercial acumen and experience with renewals, upsells, and cross-sells in complex B2B environments.
  • Confident in engaging and influencing C-suite executives and senior decision-makers.
  • Exceptional relationship-building, negotiation, and communication skills.
Not Specified
Sr. IT Executive Search Consultant
Salary not disclosed
Boston, MA 2 days ago

Sr. IT Executive Search Consultant (full desk Recruiter)


About the job


Our Sr. IT (full desk) Recruiters specialize in matching top tech talent with great leaders across all industries. They address the hiring needs and business initiatives of executives across the United States. Our successful model, comprehensive training program and customized delivery platform empowers our associates to achieve maximum results, allowing them to focus on building net new relationships and driving sales.


Business Development & Sales Responsibilities:

  • Market Research: Conduct thorough research to identify potential prospective clients and contacts to target through a variety of different sales and marketing campaigns.
  • New Business Development: Proactively create new business development opportunities through persistent prospecting that includes phone calls, video and in-person meetings, networking events and presentations with key stake holders and hiring managers.
  • Client Expansion: Successfully expand and maintain new and existing client base, ensuring consistent pipeline of permanent direct hire job orders and other consulting and staff augmentation opportunities.
  • Relationship Management: Build strong trustworthy relationships and maintain those client relationships with honesty, integrity and ethical practices.
  • Discovery: Define client needs by documenting their business initiatives, core objectives and pain points through requirements gathering, validation and ongoing communication to help optimize search success.

Candidate Recruiting Responsibilities:

  • Head Hunting Capabilities: Identify, engage and recruit top tier talent creating a robust candidate community of active and passive information technology professionals.
  • Candidate Assessment: Understand candidates’ key skills, strengths, personality, career aspirations, motivations and areas of improvement. Screening candidates against client requirements to ensure a strong match.
  • Market Prospecting: Research targeted technical skill-sets and identify candidates through referral gathering, our internal applicant tracking database, LinkedIn Recruiter, ZoomInfo, job boards, social networking and technical user groups/blogs.
  • Emerging Tech: Priority and focus should be to cultivate relationships with candidates who have skills within emerging technologies such as data science, advanced analytics, Cyber Security, Cloud, DevOps, Blockchain, IoT and of course AI.

Minimum Requirements:

  • A minimum of 3+ years of recruiting agency business development (sales) experience and/or full desk recruiting experience; with a proven track record of success.
  • Experience breaking and developing local mid-market and/or national accounts.
  • A strong network of qualified client contacts.
  • Demonstrated experience with candidate recruitment methodologies.
  • Key traits: Energetic, competitive, confident, persistent, commission-oriented/money motivated, strong desire to succeed and grow, hunter.
  • Strong communication and presentation skills.
  • Bachelor's degree preferred.
  • Information technology industry experience preferred, but not a hard requirement for an energetic agency sales professional, that has the desire and aptitude to learn about the technology space.


What Judge will provide you?:

  • The ability to solution sell on a regional/national/international basis - without locking you into a defined territory or service offering.
  • A well-formulated career platform with an exceptional opportunity for growth.
  • A fast-paced, performance-based organization that publicly and financially rewards its employees for achieving a high level of success.
  • Competitive uncapped commissions and bonus opportunities with sizable earning potential; including cell phone reimbursement.
  • 50+ years of successful business and streamlined processes based on industry best practices - with a hands-on executive management team dedicated to the overall success of the organization and its employees.
  • A superior technology platform and state of the art, custom built Customer Relationship Management (CRM) system, giving you the opportunity to work smart, be effective, and stay organized.
  • Winning culture with a fun, friendly, and team-oriented environment.
Not Specified
Change Management & Communications Manager
✦ New
$48.56 - 59.13
Boston, MA 1 day ago

Locations: Atlanta | Boston

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.



What You'll Do

We are seeking a strong candidate with experience in Change Management and Communications to support product portfolios focused on delivering our digital workforce experience to employees. This role will contribute to the development and execution of change strategies to promote employee adoption and satisfaction of our digital products, drawing on behavioural science principles where appropriate to shape employee decision-making and adoption behaviours. Please note that this role is focused on company-internal (not client-facing) marketing, communications and change management.

 

You are good at 

  • Executing enterprise-level change strategies  
  • Supporting the integration of behavioral science into change management strategies– applying principles such as nudging, habit formation, and choice architecture  
  • Adopting the end users’ perspective and bringing that lens to product teams and how we deliver change 
  • Engaging with end users to understand pain points and use cases 
  • Prioritizing and problem-solving in a fast-paced, collaborative and service-oriented environment with a very high performance culture 
  • Defining, measuring, assessing and improving KPIs associated with employee journey campaigns 
  • Translating change and communication strategies into clear, engaging content for employees 
  • Key change management behaviours including: 
  • Stakeholder assessments and engagement plans to address and mitigate risks. 
  • Change impact assessments, identifying risks to delivery/adoption; articulate practical and actionable mitigation activities.   
  • Developing and delivering tactical and strategic communication plans  
  • Developing training & enablement approaches 
  • Acting as advisor to Product Owners to identify change impacts and advise on necessary mitigation steps 
  • Engaging with product portfolios and squads to understand product roadmaps. 
  • Managing multiple stakeholders with competing priorities 

 



What You'll Bring

  • 5-7 years of experience in consulting and/or project management-based change management a significant plus 
  • Strong influencing, networking and relationship building skills with sr stakeholders 
  • Change or product marketing management certification  
  • Exposure to behavioural science or related disciplines, with interest in developing expertise further 
  • Complex problem structuring and solving experience 
  • Experience operating in an Agile operating model preferred 
  • Excellent written and verbal communication skills 
  • Accuracy and strong attention to detail 
  • University degree with demonstrated high academic achievement preferred 


Who You'll Work With

  • Product Portfolio Leads 
  • Product Owners 
  • Product GTM, Change and Enablement CoE members 
  • BCG consulting teams  
  • BCG functional leadership 


Additional info

*** For US locations only ***


In the US, we have a compensation transparency approach.


Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.

• The base salary range for this role in Atlanta is $101,000.00 -$123,000.00.

 

This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.


In addition to your base salary, your total compensation will include a bonus of up to 16% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.


All of our plans provide best in class coverage:
• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

 



Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer. Click here for more information on E-Verify.

permanent
ServiceNow CMDB Platform Owner
✦ New
Salary not disclosed
IT Configuration Manager , EIS
- Platform Engineering & Ops, Enterprise Technology & Experience (Full-Time, Springfield, Hybrid Office) The Opportunity We are seeking a highly skilled and motivated Configuration Management Lead with deep expertise in ServiceNow to drive the strategic and operational management of our Configuration Management Database (CMDB).

This role is critical in ensuring accurate, reliable, and actionable configuration data to support ITIL processes, improve service delivery, and enable informed decision-making across the organization.

The Team Our Configuration Management Database (CMDB) team oversees the daily management and ongoing maintenance of the CMDB.

Their responsibilities include proactively identifying and resolving issues that could impact the integrity of the CMDB, while also developing solutions to meet our dynamic business needs.

By working closely with stakeholders and customers, the team ensures that users can leverage the full value of CMDB data to support organizational goals.

Additionally, the team manages ServiceNow discovery processes and provides critical support for Security Operations (SecOps) practices within the organization.

The Impact: You will be responsible for maintaining the integrity of CMDB data and related processes, collaborating with stakeholders and clients to identify potential enhancements and optimizations.

Additionally, you will lead a team committed to achieving operational excellence and ensuring high standards of data quality, serving as a reliable resource for the organizations and functions that depend on the CMDB.

The Minimum Qualifications Bachelors degree 8 years of experience with ServiceNow and ITSM 5 years of hands-on technical experience with ServiceNow CMDB, Discovery, Automated Top-Down Discovery , Service Mapping and ServiceGraph connectors.

The Ideal Qualifications Proven experience as a Configuration Management Lead or similar role.

Able to drive and support technical resources through complex solutions and problems Strong understanding of ITIL framework , especially Configuration Management and Change Management.

Excellent ServiceNow CMDB troubleshooting, and data analysis skills Experience with data modeling, CI lifecycle management , and CMDB integrations.

Excellent analytical, communication, and stakeholder management skills.

Ability to lead cross-functional teams and manage multiple priorities.

5 years of experience leading a Configuration Management Team Experience with ServiceNow ITSM, ITOM modules (Event Management, Orchestration, etc.).

Familiarity with cloud infrastructure (AWS, Azure) and hybrid environments.

Experience in regulated industries or large enterprise environments.

ServiceNow certified for one or more practice relevant to the CMDB practice (e.g., Certified Implementation Specialist – CMDB or Discovery).

What to Expect as Part of MassMutual and the Team Regular collaboration with the Platform Engineering & Operations Team, plus multiple Stakeholders Focused one-on-one time with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA, veteran and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits LI-RK1 MassMutual is an equal employment opportunity employer.

We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
permanent
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