Information Technology Jobs in Berkeley Illinois
418 positions found — Page 7
Hours
Location: Melrose Park, IL
Position Type: Part‑Time (0.5 FTE)
Shift: Nights; 10:00 PM – 6:30 AM
Additional: Rotating weekends & holidays
Join the Transformation at Gottlieb Memorial Hospital
Be part of something extraordinary. Gottlieb Memorial Hospital—located in the heart of Melrose Park and part of Loyola Medicine—is entering an exciting new chapter focused on innovation, community impact, and exceptional patient care.
About the Role
As a Medical Lab Scientist, you will play a vital role in supporting patient care by performing accurate and timely laboratory testing used in the diagnosis, treatment, and prevention of disease. Testing domains include waived, moderate, and high‑complexity procedures. Required: Blood Bank experience with waived, moderate, and high‑complexity testing in a clinical laboratory setting—through education or hands‑on work experience.
What You’ll Need
Education (Required)
Bachelor’s Degree OR Associate Degree in one of the following:
Medical Laboratory Science Program
Medical Technologist
Medical Technician
Biology
Chemistry
Preferred Licensure/Certification
ASCP‑certified Medical Laboratory Scientist (MLS) or equivalent
Other acceptable certifications: ASCP or HEW
Why Loyola Medicine?
Mission‑driven culture with a strong commitment to innovation, compassion, and community.
Opportunity to contribute to a rapidly advancing Regional Clinical Laboratory.
Be part of a team that values continuous learning, professional growth, and cutting‑edge technology.
Perks & Benefits
Benefits from Day One (Medical and Dental)
Competitive Shift Differentials
Daily Pay NEW
Career Development
Tuition Reimbursement
Participation in the Public Service Loan Forgiveness Program
403(b) with Employer Match
On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)
Referral Rewards
Perks Program
Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.
Pay Range: $30.00 – $45.00 per hour
Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
Trinity Health Benefits Summary
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Hours:
Location: Melrose Park, IL
Schedule: Part‑Time (0.5 FTE)
Evening Shift: 2:00 PM – 10:30 PM
Additional: Rotating weekends & holidays
Join the Transformation at Gottlieb Memorial Hospital
Be part of something extraordinary. Gottlieb Memorial Hospital—located in the heart of Melrose Park and part of Loyola Medicine—is entering an exciting new chapter focused on innovation, community impact, and exceptional patient care.
About the Role
As a Medical Lab Scientist, you will play a vital role in supporting patient care by performing accurate and timely laboratory testing used in the diagnosis, treatment, and prevention of disease. Testing domains include waived, moderate, and high‑complexity procedures. Required: Blood Bank experience with waived, moderate, and high‑complexity testing in a clinical laboratory setting—through education or hands‑on work experience.
What You’ll Need
Education (Required)
Bachelor’s Degree OR Associate Degree in one of the following:
Medical Laboratory Science Program
Medical Technologist
Medical Technician
Biology
Chemistry
Preferred Licensure/Certification
ASCP‑certified Medical Laboratory Scientist (MLS) or equivalent
Other acceptable certifications: ASCP or HEW
Why Loyola Medicine?
Mission‑driven culture with a strong commitment to innovation, compassion, and community.
Opportunity to contribute to a rapidly advancing Regional Clinical Laboratory.
Be part of a team that values continuous learning, professional growth, and cutting‑edge technology.
Perks & Benefits
Benefits from Day One (Medical and Dental)
Competitive Shift Differentials
Daily Pay NEW
Career Development
Tuition Reimbursement
Participation in the Public Service Loan Forgiveness Program
403(b) with Employer Match
On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)
Referral Rewards
Perks Program
Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.
Pay Range: $30.00 – $45.00 per hour
Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
Trinity Health Benefits Summary
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Job Description & Requirements Specialty: Cardiac Cath Lab Discipline: RN Start Date: 03/16/2026 Duration: 13 weeks 40 hours per week Shift: 8 hours Employment Type: Travel Cath Lab Tech
- Radiology
- Travel/Contract
- Local Candidates Accepted! Chicago, Illinois
- 8.0 weeks Connected, your partner in Healthcare, Educational, Government, and Direct Hire services, is excited to connect qualified and passionate travel professional like you for a 8.0-week opportunity located in or near Chicago, Illinois.
Enjoy competitive compensation, exceptional benefits, and the rewarding opportunity to make a meaningful impact.
Job Requirements Education Requirements: Associate's degree in Radiology, Cardiovascular Technology, or related field Certifications Requirements:
- Active BLS (AHA)
- Active ACLS (AHA)
- ARRT or RTR certification Experience Requirements:
- At least 2 years of Cath Lab experience
- Previous EPIC charting experience
- Knowledge of aseptic techniques and cardiac procedures Other Requirements:
- Valid IL state license (IEMA)
- Ability to interpret EKG and cardiac rhythms
- Familiarity with IABP/Impella devices and sheath management What We Offer Premium Pay That Values You: Weekly direct deposit (with next-day pay features coming soon!) at rates 13% above market average—we benchmark every assignment to make you feel like a valued member of our team and to ensure we're staying competitive.
Comprehensive Insurance Coverage: Medical/dental/vision eligibility starting the 1st day of the month after your start date, continuing between active assignments—plus disability, life insurance, and sick leave, so you can focus on what you do best without added stress.
Health Benefits Maintained through Winter/Summer Break: For educational services team members who join or extend with us, your medical, dental, and vision coverage continues seamlessly during off-seasons, ensuring no gaps in your coverage so you can recharge without worry.
Investment in Your Growth: 401(k) with competitive match, referral and loyalty bonuses, License CEU reimbursements, are just some of the ways we invest in our team because you deserve a partner who grows with you.
Support Your Lifestyle: Paid housing or stipends (pet-friendly!) travel/mileage reimbursements; guaranteed hours and cancellation protection; nationwide opportunities spanning from major metros to underserved areas—we manage the details so you can focus on what matters most in your personal and professional life.
Streamlined Compliance & Flexibility: Reimbursed/fast-tracked licenses/certs; user-friendly Portal for seamless onboarding (avg 14 days); shifts customized to your needs; rapid interviews (38 hours typical)—we value your time, making compliance effortless and flexible to fit your unique schedule.
Why Connected Health Care? We Care About Your Journey: In this demanding field, we start by listening—providing upfront insights on roles, pay, and perks so you feel seen and supported from the first click, aligned with our motto: If we take care of our team, they take care of our partners.
Personalized Job Matches That Fit You: Tell us your story, preferences like specialties, facility size, city/state preferences, or work-life balance needs—we craft opportunities where you shine, with 92% of our candidates extending or referring because we truly prioritize what matters to you.
Unwavering Support Every Step: From 24/7 recruiter access to fast compliance and career guidance, we're your dedicated partner—delivering 13% higher pay than the national average, 92% retention rates, quick turnaround times for interviews/offers, and national placements because we know the toll of shortages and want to ease it for you.
A Genuine Partnership Built on Trust: We're not just a staffing firm; we're your advocate in a competitive world—turning challenges into rewarding paths with empathy, transparency, direct client focus for seamless fits, and a network that feels like family, helping you build the career you deserve.
Job Responsibilities Provide advanced cardiac and radiological care in the Cath Lab, ensuring safe and effective procedures.
Operate and maintain specialized equipment including Philips Fluoro machines, Zoll defibrillators, and Merge Hemodynamics systems.
Assist physicians with patient positioning, sheath pulls, and line securement to adhere to aseptic techniques.
Interpret EKGs and cardiac rhythms for accurate assessment during procedures.
Document procedures accurately in EPIC charting system and ensure compliance with hospital protocols.
Apply now through Connected Health Care
- submit your resume today! Connected Healthcare Job ID 173140.
Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined.
Posted job title: Cath Lab Tech
- Radiology
- Travel/Contract
- Local Candidates Accepted! About Connected Health Care Connected Health Care is a nationally recognized healthcare recruiting and staffing agency specializing in travel nursing, travel allied health, interim leadership, per-diem staffing, and permanent placement.
Our team of professional account managers, recruits, and credentialists are focused on providing you with the most fulfilling career path that aligns with your personal goals, whether you are traveling with us for a season or looking for a permanent place to call home.
Benefits Weekly pay Holiday Pay Guaranteed Hours Continuing Education 401k retirement plan Company provided housing options Cancelation protection Mileage reimbursement Referral bonus Employee assistance programs Medical benefits Dental benefits Vision benefits Benefits start day 1 License and certification reimbursement5c143e31-5e48-4549-b638-05792d185386
is seeking a travel nurse RN Long Term Care (LTC) Pediatrics for a travel nursing job in Chicago, Illinois.
Job Description & Requirements Specialty: Pediatrics Discipline: RN Duration: 13 weeks 40 hours per week Shift: 8 hours Employment Type: Travel Amergis Healthcare is actively looking for a Registered Nurse that would be interested in a Full-Time 13-Week Contract with medically fragile and technology dependent children at a Pediatric Long Term Care Facility in Chicago, IL.
Additional details of the contract are listed below: Position: RN Pediatric LTC Location: Chicago, IL Pay Rate (Local): $55/hour Schedule: Full- time Every other weekend requirement Evening 3:00pm
- 11:30pm Duration: 13 Weeks (likely extension) Requirements: 2 year of Pediatric experience Experience working with Vents (willing to train on Vent Care, if no experience), Trachs, and G-Tubes (mandatory, if no Vent experience Must be able to work minimum 36 hours/week IL RN License BLS ASAP Start Benefits At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits: Competitive pay & weekly paychecks Health, dental, vision, and life insurance 401(k) savings plan Awards and recognition programs
*Benefit eligibility is dependent on employment status.
About Amergis Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988.
We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school.
Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.
Amergis is an equal opportunity/affirmative action employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Amergis Job ID 1106021.
Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined.
Posted job title: RN Pediatrics LTC About Amergis Healthcare Staffing, Inc.
Amergis, formerly known as Maxim Healthcare Staffing, has connected the nation's top talent to a variety of healthcare and educational partners since 1988.
We achieved a pioneering certification with the Joint Commission in 2008 and have since evolved into one of the foremost staffing companies in the United States.
We provide meaningful opportunities to our extensive network of professionals, across health systems, government facilities, or schools.
Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.
Our commitment to a higher standard of service has fueled our growth, solidifying our nationwide and local presence in healthcare and education.5c143e31-5e48-4549-b638-05792d185386
Certified Flavor Chemist
Addison, IL | Fully Onsite (Mon–Fri, 7:30 AM–4:00 PM)
Full-Time / Permanent
$150,000–$180,000 base salary
Industry: Flavors & Ingredients
Department: Research & Development
Reports to: Senior Manager, Flavor R&D
About the Role
We are seeking a Certified Flavor Chemist to join our R&D team and play a key role in developing innovative, high-quality flavor solutions for food and beverage applications. This position partners closely with cross-functional teams and customers to bring flavor concepts from idea to commercialization—while ensuring regulatory compliance, quality, and performance excellence.
Key Responsibilities
- Formulate and develop new flavor profiles aligned with customer specifications, market trends, and application requirements
- Conduct sensory testing and performance evaluations using both qualitative and quantitative methods
- Collaborate directly with customers to advance and finalize flavor development projects
- Stay current on flavor industry trends, emerging technologies, and consumer preferences
- Partner with Quality and Regulatory teams to ensure compliance with safety, labeling, and allergen standards
- Maintain accurate formulation records, experimental data, and technical documentation
- Support product launches by collaborating with Product Development, Marketing, and Production teams
- Troubleshoot flavor-related challenges and optimize flavor stability and performance
- Provide technical guidance and training to internal teams and clients
- Work with suppliers to source high-quality raw materials and explore new ingredients
- Train and mentor Flavor Apprentices in preparation for Society of Flavor Chemists testing
Qualifications
- Bachelor’s degree in Food Science, Physical Sciences, or a related field
- Certified member of the Society of Flavor Chemists (required)
- 5+ years of professional flavor development experience
- Experience creating and scaling reaction flavors
- Strong knowledge of flavor ingredient labeling and regulatory requirements
- Hands-on pilot plant experience
- Excellent attention to detail with strong organizational and communication skills
- Ability to work independently and collaboratively in a fast-paced environment
Technical Skills
- Proficiency with Microsoft Office (Excel, Word, Access)
- Comfortable learning and using web-based systems
- Preferred experience with flavor formula entry systems such as Sage X3, E-Book File, or Product Vision
Physical & Work Environment
- Combination of office, laboratory, and production floor work
- Regular exposure to manufacturing environments, including odors, noise, and food allergens
- Ability to lift up to 20–30 lbs as needed
- Required use of PPE on the production floor, including steel-toed shoes, hair/facial hair nets, and lab coats
Why Join Us
- Work on innovative flavor solutions with real market impact
- Collaborate with experienced industry professionals in a hands-on R&D environment
- Competitive compensation and long-term career growth opportunity
At Noratel Group, we design and manufacture customised transformers and wound magnetic components that power critical technologies across renewable energy, healthcare, transportation, and industrial automation. For more than a century, Noratel has been trusted for engineering excellence, reliability, and customer-focused solutions that perform where it matters most.
With more than 2,200 employees worldwide, Noratel operates production facilities across Europe, Asia, and North America. One of these is Shape LLC, located in Addison, Illinois, and part of Noratel’s Magnetics Cluster. Shape specialises in mission-critical, custom electrical transformers for demanding equipment manufacturers - combining the strength of a global group with the agility and collaboration of a local team.
Driven by: Passion, Accountability, Customer Focus, Teamwork, and Excellence (PACTE), we foster a workplace where people support one another and consistently strive for high standards.
These values shape how we work every day and they guide the way we build our teams. To support continued operational excellence at our Shape LLC site in Addison, IL, we are now looking for a Procurement Manager who combines structure, ownership, and a hands-on mindset with a collaborative approach.
This is a hands-on, operational role focused on ensuring reliable material availability, strong supplier partnerships, and cost-effective procurement practices that support production continuity.
The successful candidate will be a structured and proactive professional, comfortable managing purchasing workflows, negotiating with suppliers, monitoring inventory, and collaborating closely with Production, Engineering, Quality, and Finance.
Key Responsibilities
Purchasing & Material Management
- Manage daily purchasing activities, including PO creation, confirmations, follow-up, and delivery tracking
- Ensure timely availability of raw materials, components, and indirect supplies
- Maintain accurate ERP data (pricing, lead times, MOQ, supplier details)
- Monitor inventory levels and coordinate with Production Planning to avoid shortages or excess stock
Supplier Management
- Act as the primary point of contact for suppliers
- Maintain strong relationships with existing suppliers and identify new sourcing opportunities as needed
- Monitor supplier performance (on-time delivery, quality, responsiveness)
- Support resolution of supply disruptions and quality issues
Cost Control & Negotiation
- Identify and support cost-reduction initiatives through negotiation and improved purchasing terms
- Monitor price developments, market trends, and BOM cost impacts
- Track and report Purchase Price Variance (PPV)
Process, Compliance & Documentation
- Maintain purchasing records, contracts, certifications, quotations, and supplier files
- Ensure compliance with internal procedures and purchasing guidelines
- Support implementation of Kanban or vendor-managed inventory solutions where applicable
Cross-Functional Collaboration
- Support Engineering during NPI activities and RFQ/RFP processes
- Work closely with Operations to manage demand variability and supply continuity
- Partner with Finance on invoice discrepancies and supplier payment alignment
- Coordinate with Quality on supplier evaluations and corrective actions
Performance & Reporting
- Track and report key procurement KPIs (OTD, inventory levels, MOQ adherence, PPV)
- Contribute to continuous improvement initiatives focused on lead time reduction and supply stability
- Provide regular updates to the Director of Operations on risks, shortages, and supplier performance
Qualifications & Skills
- Degree in Supply Chain, Business Administration, Procurement, or a related field
- 3–5+ years of experience in purchasing or supply chain roles within a manufacturing environment
- Solid understanding of procurement processes and inventory management
- Proven negotiation skills and working knowledge of contracts and commercial terms
- Strong communication skills, both written and verbal
- ERP experience required (Sage 500 is a plus)
- Analytical mindset with strong attention to detail and data accuracy
- Highly organised, dependable, and disciplined in follow-up
- Professional, ethical, and results-oriented
What we offer
- A hands-on procurement role with real ownership and visible impact on daily manufacturing operations
- Employment in a stable, well-established manufacturing company within a global industrial group
- A collaborative site environment, supported by the resources and expertise of the Noratel Group
- Close cross-functional cooperation with Production, Engineering, Quality, and Finance
- A culture driven by clear values (PACTE), accountability, and continuous improvement
- Compensation range of $100,000–$120,000, aligned with role scope and experience
- Healthcare coverage and a Paid Time Off (PTO) plan
At Shape, you’ll find the closeness of a local team with the strength of an international group.
Here, your work will matter - for our people, for our company, and for the industries we serve.
Ready to take ownership of procurement in a hands-on manufacturing environment? Apply today and help shape the future of Shape LLC within the Noratel Group.
Find out more at:
Title: Technical Recruiter
Location: Westchester, IL
Salary: $50,000 + Commission
Hybrid schedule 3 days on-site/2 work from home
Experience: 1-2 years experience in sales or recruiting
At Sterling, you will be a part of an award winning, employee-owned, technical/engineering recruitment leader. We provide project, contract-to-hire and direct hire staffing support both locally and nationally to a variety of diverse industries which include food, pharmaceutical, transportation, consumer products, energy, oil & gas and many others.
WHAT ROLE WILL YOU PLAY?
As a Technical Recruiter, you are an integral part of our Recruiting Team. This position will partner with Account and Business Development Managers to generate highly qualified candidates for client orders. Management of and delivery on multiple priorities are critical measures of success. This role reports to the Divisional Manager
RESPONSIBILITIES
- Identify, contact, and develop relationships with talent using various recruiting tools and methods (job boards, social media, company database, job fairs, networking events, etc.)
- Conduct recruiting activities as required to support delivery efforts and generate placements (sourcing, screening, interviewing, and presenting offers)
- Screen qualified applicants against the job description through initial phone screening followed by face-to-face interviewing
- Present qualified and screened candidates to the hiring managers with summary of job-related qualifications
- Partnering with Divisional Leadership to execute full lifecycle recruitment
- Consistently meet or exceed Key Performance Indicator (KPI) expectations
QUALIFICATIONS
- Strong communication skills; consistent follow up with clients and candidates
- Ability to effectively manage multiple priorities
- Ability to nurture long-term, mutually beneficial relationships with clients and candidates alike
- Proven ability to grasp technical/technology concepts as it pertains to functional job requirements
- Bachelor’s degree or equivalent experience preferred
- Experience in customer facing career is highly desired
WHAT CAN YOU EXPECT?
- To become an Owner in Sterling Engineering, by earning Stock Ownership annually, as well as company contributions into your 401k!
- To be surrounded by a team who is passionate, loyal, competitive, and driven
- To be rewarded for your individual contributions and recognized for your successes with commissions, quarterly & annual bonuses, trips, and many internal celebrations
- To receive consistent training and professional development
- The ability to create your own career path within a fast-growing organization
Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area. To be eligible for Skills for Chicago services, candidates must reside in Illinois or Indiana, be authorized to work in the United States, and be either unemployed or underemployed.
Manor Tool
Manor Tool & Manufacturing Company began as a tool and die shop in 1959 and has grown to become a first-class metal stamping company, specializing in punching, bending, forming and deep drawn stampings. Manor can produce your low volume needs in the prototype stage and produce your high-volume needs that require progressive tooling.
Job Highlights
- Complete a formal apprenticeship with the Technology and Manufacturing Association, in addition to supporting general shop maintenance
- Make, repair and maintain tools, dies, and fixtures
- Ensure machines are compliant and running up to standards for operations in the press room
- Read blueprints and learn computer design and lathe usage
Candidate Profile
- Interest in learning about the manufacturing field
- Ability to read and utilize a caliper and micrometer tools
- Interested in Technology & Manufacturing, as well as interested in completing free apprenticeship courses online, to help increase your pay
- Have a passion for computers, creating materials, and supporting a growing business in a manufacturing space
- Salary raises received throughout credentialing/schooling and after completion
Additional Information
- This role is part of our Manufacturing Apprenticeship Accelerator program which provides on-the-job training and leads to industry-recognized credentials and salary increases
Location
Schiller Park
Benefits
Medical;Retirement/401K;Vacation;Other Benefits -
Physician
- Endocrinology Are you a Board Eligible/Board Certified Endocrinologist looking to make a difference in patients' lives? Specialty Physicians of Illinois, is seeking a dedicated physician to join our team, located just minutes from beautiful downtown Chicago.
What We Need: As an Endocrinologist at our practice, you will collaborate with our current team, which includes one endocrinologist, an endocrinology nurse practitioner, 2 RNs, and 5 support staff members.
Together, we deliver the highest quality patient care, utilizing the latest technologies for treating type 1 and type 2 diabetes.
What You Can Expect: Flexible full-time schedule no weekends or holidays Average outpatient volume: 18-20 patients per day Certified Diabetes Educator onsite Registered Dietician onsite EPIC electronic medical record Common diagnoses include Type 1 Diabetes, Type 2 Diabetes, Insulin pumps, CGM, Primary Hyperparathyroidism, Hyperthyroidism, Hypothyroidism, Thyroid nodules and thyroid cancer, Hypogonadism, Polycystic Ovarian Syndrome, and Pituitary-Adrenal Disorders.
What We Offer: At Specialty Physicians of Illinois, LLC, we value work-life balance and offer competitive compensation, paid malpractice, generous time off, and a full benefits package, including health, life, dental, vision, and legal insurance.
Retirement options, including 403(b), 457(b), 401(a), and Short- and Long-Term Own Occupation Disability, are also available.
We provide customized marketing support to help you succeed.
Located near Norridge, IL If you are interested in hearing more about this opportunity, please call or text HDA at .
You can also reach us via email at .
Please reference Job ID HDAJOBS MDSTAFF
Our client is a globally recognized luxury fashion house specializing in high-end women's apparel. Their collections are celebrated for their timeless elegance and have been worn by celebrities and people like yourself worldwide.
They are looking for a customer service specialist to be the primary point of contact for their customers across multiple digital platforms. The ideal candidate combines problem-solving ability with professional, empathetic communication, thriving in a fast-paced environment where customer satisfaction is paramount. This team incorporates innovative technology as well so being tech-savvy is a must!
Key Responsibilities
- Serve as the main point of contact for customers via email, phone, live chat, and social media.
- Handle escalated concerns with empathy, urgency, and professionalism to ensure loyalty.
- Manage inquiries related to orders, payments, shipping, returns, and exchanges.
- Operate across Shopify, Gorgias, and Mirakl to resolve issues and process transactions.
- Oversee end-to-end order processes, including refunds, exchanges, and third-party communication.
- Collaborate with fulfillment and warehouse teams to resolve discrepancies or inventory issues.
- Document and track customer feedback, providing insights for continuous improvement.
- Troubleshoot technical issues and support compliance with marketplace requirements.
- Contribute to ecommerce projects and initiatives as the brand continues to grow.
Skills & Competencies
- Strong working knowledge of Shopify, Gorgias, and Mirakl (or similar platforms).
- Excellent written and verbal communication, with a calm, empathetic approach.
- Proven problem-solving and decision-making skills under pressure.
- Adaptability to thrive in a fast-moving, multitasking environment.
- Strong collaborator across ecommerce, fulfillment, and operations.
- Bilingual or multilingual abilities are a plus but not required!
Education & Experience
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- 2+ years of customer service experience in ecommerce or retail.
- Experience managing escalated customer cases.
- Passion or background in fashion, apparel, or retail is highly valued.
