Information Technology Jobs in Berkeley Illinois

Client Engagement Coordinator

Client Engagement Operations & Sales Support (Onshore)

We are seeking a detail-oriented and proactive Client Engagement Coordinator to support client engagement operations, lead management, and sales execution. This role works closely with Client Partners and cross-functional teams to help track leads, maintain pipeline visibility, and ensure follow-through across client engagement activities.

This position is ideal for someone early to mid-career who is looking to grow in sales operations, client engagement, or consulting operations, and who thrives in an organized, execution-focused role.

This is an onshore, Chicago-based role reporting to the VP of Client Engagement, with a hybrid work model out of our Westmont, IL office. Client Engagement Manager Onsho…

Core Role Purpose

Support Client Engagement operations by coordinating leads, maintaining CRM accuracy, and assisting Client Partners with pipeline tracking and follow-ups.

Help ensure consistency, organization, and visibility across sales and client engagement activities.

Reduce administrative and operational burden on Client Partners so they can focus on client relationships and revenue growth.

Key Responsibilities

Lead Coordination & Pipeline Support

• Assist in managing incoming leads from various sources (marketing, partners, referrals, events, etc.).
• Support lead assignment, tracking, and status updates within Salesforce and HubSpot.
• Work with Client Partners to:
• Track follow-ups and next steps
• Monitor pipeline movement and aging
• Ensure activities and notes are properly logged
• Help maintain accurate CRM data to support reporting and forecasting.

Sales Operations & Reporting Support

• Assist with preparation of pipeline reports, dashboards, and scorecards.
• Support weekly and monthly pipeline review processes.
• Help identify gaps in follow-up, data quality, or process adherence.
• Provide administrative and analytical support to sales and engagement leadership.

SOW & Renewal Coordination (Support Role)

• Assist with the preparation and tracking of Statements of Work (SOWs).
• Help monitor renewal timelines and flag upcoming renewals.
• Coordinate documentation and approvals with Sales, Finance, Legal, and Delivery teams.

Pre-Sales & Proposal Support

• Support proposal development, pricing inputs, and deal coordination.
• Help gather inputs from internal teams and ensure timely submissions.
• Assist with staffing models and deal documentation.

RFP / RFI / RFQ Support

• Assist in coordinating RFP, RFI, and RFQ responses.
• Track deadlines, inputs, and submission requirements.
• Help ensure responses are complete and submitted on time.

Salesforce Hygiene & Process Support

• Support Salesforce data hygiene by:
• Updating lead and opportunity records
• Logging activities and notes
• Assisting with forecast updates
• Help maintain standard sales and engagement processes.
• Identify process gaps or inefficiencies and escalate opportunities for improvement.

Cross-Functional Coordination

• Act as a coordination point between Client Partners and internal teams including:
• Delivery & Practice Leaders
• Finance, Legal, Talent, and Operations
• Help ensure information flows smoothly across teams during sales and engagement cycles.

Required Qualifications

• 2-5 years of experience in sales operations, client engagement, account coordination, or a related role
• Experience working with CRM tools (Salesforce preferred)
• Strong organizational skills and attention to detail
• Comfortable working with data, tracking tasks, and managing follow-ups
• Strong written and verbal communication skills
• Interest in growing a career in client engagement, sales operations, or consulting
• Background or exposure to IT consulting, technology services, or B2B environments is a plus
• Local to Chicago, IL with ability to work hybrid from the Westmont office

Benefits

• 100% free medical insurance, including dental and vision
• 50% contribution for dependents
• 401K Option
• Paid holidays, Sick leaves, Accrued holidays etc.

IDR is hiring for a 6 Month Contract to Hire Technical Product Owner

Join a leading organization in the data technology sector, where innovation and agility drive success. This fully remote role offers the opportunity to influence key data engineering initiatives, collaborating across diverse teams to deliver impactful digital products. If you're passionate about data solutions, thrive in fast-paced environments, and possess a strong technical acumen, this is your chance to make a difference and grow your career.

Position Overview for the Technical Product Owner:

• Act as a pivotal link between Data Engineering teams and business stakeholders to facilitate successful technology delivery across digital products

• Manage and prioritize data engineering product backlog, ensuring alignment with organizational objectives

• Author user stories and acceptance criteria, leading refinement sessions and sprint planning

• Lead Agile ceremonies including daily standups, sprint reviews, and retrospectives to ensure smooth delivery

• Utilize data and AI tools to analyze issues, optimize workflows, and maintain high quality in product artifacts

Requirements for the Technical Product Owner:

• Proven experience in stakeholder interaction and managing product backlogs in an Agile environment

• Strong documentation skills and the ability to communicate complex technical requirements effectively

• Proficiency with SQL, data engineering processes, and related technologies such as Azure SQL, Data Factory, SSIS, and Azure Data Lake

• Familiarity with Microsoft tech stack and data delivery tools is highly preferred

• Solid understanding of data engineering concepts and successful delivery of technical products

What's in it for you?

• Opportunity to work remotely with flexible hours, supporting a dynamic team that values innovation and autonomy

• Competitive pay rate of $60-68/hr, leading to an annualized salary of approximately $135,000 + 10% STIP

• Be part of a company with a strong focus on data-driven solutions and cutting-edge technology adoption

• Gain hands-on experience with AI-driven processes and advanced data engineering tools

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Dedicated Engagement Manager who is committed to you and your success

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

REMOTE

Description

The Global Cloud Engineering Leader will be responsible for the overall technical direction for Cloud hosting and automation tools for the company. This role will lead onshore and offshore cloud build and automation resources who are responsible for having a deep understanding of our business strategy, and the creation of a technical capability that enables and accelerates business goals through rapid deployment and scalability of new features and functionalities.

• Lead team’s Cloud Engineering and DevOps implementations and practices as it relates to Azure Cloud Environments and support, application deployments, site reliability and disaster recovery

• Understanding the responsibility, requirements, and efforts to ensure appropriate and required Cyber methodologies in how work is performed and compliance for all areas of responsibility

• Driving Cyber and Compliance as a culture as well as a functional requirement

• Translate design decisions, architecture designs to code for continuous deployment and repeatability

• Establish enterprise-wide cloud standards and associated documentation (naming, tagging, build etc..)

• Establish Site Reliability Engineering (SRE) culture and principles to track and measure health, uptime, availability and performance

• Oversite of daily run work, and overall reduction of technical debt

• Responsible for redundancy and resiliency of all cloud environments globally

• Ensures Engineering team leverages the latest DevOps and Cloud automation tools such as ARM Templates, PowerShell, Terraform, Python and Azure DevOps

• Strong dedication to high quality and standards for your team’s execution

• Not afraid to jump in with the team to help resolve problems and remove blockers in a timely manner.

• Collaborate with other teams on automation strategy and best practices

• Create and document low-level designs, as built and standards

• Collaborate with Solution architecture, Platform engineering, Cyber and Product teams for delivering requirements as defined

• Work within a project management/agile scrum teams in a leading role as part of a wider team

• Utilizes Agile and DevOps Processes and Principles, Crafts CI/CD pipelines; converting builds to use native Azure build pipelines

• Work with the release management team and engineering teams to enhance skills and practices

• Design and maintain automation processes and ensure that all things that should be automated, are automated responsibly with Security, Governance and compliance validations.

• Work with Leadership to develop effective IT solutions based on business needs, issues and drivers.

• Assist with IT strategies to achieve productivity, stability and resilience.

• Prioritize, plan, scope and manage IT projects.

• Approve/initiate change requests, project proposals and maintain architecture and process documentation

• Ensure team adheres to disaster recovery and compliance testing schedules through the year

• Assist in preparing project budgets and schedules.

• Assist in business reengineering efforts and recommend new technologies to meet business demands.

• Monitor project execution to ensure on-time delivery.

Skills

Strategy, automation, Cloud, azure automation, azure

Top Skills Details

Strategy,automation,Cloud,azure automation,azure

Additional Skills & Qualifications

Person specification

• Team management skills – ability to drive cross-functional teams to project goals and timelines

• Communication skills – help align stakeholders, define dependencies and plan efficiently and communicate release schedules, progress, blockers

• Mentorship – Ability to guide, train and coach resources involved in the release and deployment lifecycle.

• Data skills - use data to get insights, inform decisions and reach business KPIs and product metrics important to the business

• Technical skills – Extensive in Cloud Engineering and the Microsoft Well Architected Framework and Cloud Adoption Framework with very specific understanding of landing zones and foundational buildout, Automation, Architecture, and Development

• Azure DevOps Tool administration and configuration

• Certification – Scrum Product Owner/Product Manager certificates preferred

• Product skills – 10 yrs Mix of Cloud/Dev and Leadership Experience

Tooling

• Azure Cloud

• Azure DevOps

• WIZ Security Scanning

• SonarQube

• Terraform

• Ansible

• GIT

• Log Analytics

• Netskope

Experience – Essential

• Strong communication skills

• Ability to quickly pivot as needed and lead a team through multiple projects and competing priorities

• Proven track record in on time/on spec project delivery

• Strong relationship skills and cultural awareness, the ability to work well with people from different disciplines and cultures.

• Ability to be agile, respond positively to change and contribute with an innovative and global mindset.

Experience – Desirable

• 10+ years Cloud Engineering/App Development/Leadership experience

Experience Level

Expert Level

This is a Contract position based out of Chicago, IL.

The pay range for this position is $80.00 - $100.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Mar 19, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at .

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Rheinmetall 4iG Digital Services (R4) is a joint venture between Rheinmetall, a globally leading supplier of defense and automotive products, and 4iG, Hungary's leading IT systems integrator. R4 has been founded end of 2022 with its headquarters in Budapest and the initial mission to provide project- and operations-related IT services to Rheinmetall's local subsidiaries in Hungary and worldwide. Based on business requirements and opportunities, R4 plans to progressively expand the scope of its services for internal and external customers alike. In a nutshell, R4 is like a start-up with guaranteed success. Equipped with a hands-on mentality, it significantly benefits from the support and tremendous growth of both Rheinmetall and 4iG. The designated business and solid setup offer outstanding development potentials for R4 itself but consequently also for all employees, because there will be lots of interesting jobs in an international and dynamic work environment.

In order to achieve our common goals, we count on you

* Design, implementation and operation of print management system and print servers.

* Takes over communication with the service provider and processes reported problems in close cooperation with the service provider

* Approves the system settings for the printing functions provided by the service provider and ensures that they are maintained

* Improves existing processes and technical solutions

* Is an active member of the team and contributes to continuous optimization with their experience

What you will need for successful work

* Degree in computer science, information technology, business information technology, or related field with relevant working experience

* Professional experience (min. 3 years) with print servers and printing solutions (follow me printing)

* Professional experience with printer hardware (especially Konica Minolta printers)

* Thorough knowledge of modern print management software

* Basic knowledge of networks, databases and application servers

* Recognising and communicating technical, structural and organisational problems and developing proactive solutions

* Close cooperation with other departments within the organisation

* Thorough work ethic with attention to detail

* Strong analytical skills combined with a strong service and customer focus

* Independent, proactive work

* Positive and solution-oriented mindset, team spirit

* Business fluent English and Hungarian, both written and spoken

What we offer

* Take over an important and challenging role with high visibility

* Become part of the unique growth stories of Rheinmetall and 4iG, which offer outstanding development and career opportunities

* Gain insight into the defense and automotive industry

* Make use of the broad network with over 30.000 great colleagues at Rheinmetall and 4iG worldwide

* Benefit from various professional trainings and events

* Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work

What we are happy about

* Experience with SafeQ, Siteaudit, and Autostore systems

* Knowledge of ITIL processes

* Experience with ServiceNow

* Software release management

* German language skills are an advantage

Overview:

Establishes, manages, reviews and maintains production schedules for assigned work center to ensure that the master production schedule is being executed. Analyze work center loads for effective capacity planning, and also ensure accurate inventories by effectively addressing any labor reporting issues. Manage the production meetings and handle inquiries from the sales team. Maintains and reviews shop dispatch list, ensuring completion of manufacturing to meet customer shipping requirements. Answer related inquiries for all levels of the organization. Manage local 3rd party manufacturing suppliers including coordinating and arranging for outsourced work required to complete work requirements. Update and maintain the bills of materials and work requirements within our ERP system. This position has a close working relationship with Sales and Engineering. Guidance may be provided on possible sources of information and methods to complete tasks. Able to meet deadlines and exercise judgment regarding related items.

Core Responsibilities:

• Daily analysis, planning, and review of work center capacity based on requirements loaded by Sales and Master Scheduler.
• Maintain and review dispatch lists targeting customer promise delivery dates.
• Effective sequencing of jobs, processes and assignments to the production floor and interface with shop floor supervisor.
• Communicate with customer service on status of sales orders and estimated completion. Ensure information needed for labeling of finished goods is accurate and correct
• Participate in production meetings and monitor any potential production issues or needs.
• Implement material substitutions as needed, coordinating these with purchasing to ensure inventory accuracy.
• Audit of inventory data as compared to packing slips from material receipts. Corrective action implementation based on issues found.
• Maintain effective communications with internal customers regarding inventory accuracy, engineering changes and shop order closeouts.
• Maintain current knowledge for this position and within the work area through continuing education, subscriptions, certifications, and memberships.
• Participate in related staff, team and/or task group meetings to ensure the continuous improvement of processes, methods, productivity and quality, while reducing costs. Participate in in-house training programs.
• Ensure that all operations are within established guidelines and conform to health and safety standards.
• Conduct a continuous study of internal processed and methods, research new technology and develop proposals for application of such technology for the purposes of cost reduction and process improvement.
• Other duties as assigned or required.

Qualifications:

• Associate Degree with 4-7 years of progressively responsible, directly related experience; or a combination of education and experience equivalent to these. Accuracy is essential to this position.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability (including physical) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must possess the ability to read, analyze and interpret business and technical documents, flow charts, budget information, procedure manuals and so on; the ability to prepare required routine reports and correspondence; ability to communicate effectively with others, using skill and diplomacy and have the ability to work with all levels of the organization.
• Requires the ability to work within established health, safety and quality guidelines and the ability to organize the workload and meet deadlines.
• Must possess knowledge and experience in automated systems and terminology and the ability to develop and interpret related reports using spreadsheet, word processing and graphics software. Requires the ability to operate a variety of standard business machines, such as a computer and keyboard, a calculator, telephone, FAX, photocopier and so on.
• Must possess the ability to add, subtract, multiply and divide, using whole numbers/decimals and the ability to apply concepts of business math to practical situations and dimensions to production.
• Must possess the ability to apply common sense understanding to carry out detailed instructions furnished in written, oral or diagram format. Must possess strong knowledge, understanding and experience in various problem-solving and participatory management techniques.
• Requires the ability to operate a variety of standard business machines, such as a computer and keyboard, a calculator, telephone, FAX, photocopier and so on.
• Must possess the ability to add, subtract, multiply and divide, using whole numbers/decimals and the ability to apply concepts of business math to practical situations and dimensions to production.
• Must possess the ability to apply common sense understanding to carry out detailed instructions furnished in written, oral or diagram format. Must possess strong knowledge, understanding and experience in various problem-solving and participatory management techniques.

We are an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, military or veteran status, sexual orientation, gender identity, marital status, or any other status protected by applicable federal, state, or local law.

Overview:

The Purchasing Agent is responsible for managing the procurement of goods and services while supporting efficient international logistics operations. This role involves sourcing suppliers, negotiating pricing and contracts, issuing purchase orders, and coordinating domestic and international shipments. The position plays a key role in ensuring timely procurement, cost efficiency, and reliable supply chain operations to support the company’s global activities.

Core Responsibilities:

• Source, evaluate, and maintain relationships with suppliers based on quality, cost, reliability, and service.
• Negotiate pricing, contracts, and purchasing terms with both domestic and international vendors.
• Issue and manage purchase orders while tracking procurement status to ensure timely delivery.
• Coordinate international shipments, including freight forwarding, customs documentation, and import/export compliance.
• Monitor delivery schedules and proactively resolve shipping delays, supply chain issues, or vendor concerns.
• Collaborate with internal teams such as sales, production, and accounting to support accurate and timely order fulfillment.
• Maintain organized records of purchasing activities, logistics documentation, and supplier performance.
• Ensure procurement and logistics processes comply with company policies and applicable international trade regulations. Experience with these regulations is beneficial but not required.

Qualifications:

• Experience in procurement, purchasing, logistics, or supply chain operations.
• Strong negotiation, communication, and analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency in ERP systems and Microsoft Office Suite (Excel, Word, Outlook).
• Basic understanding of international shipping processes and documentation such as Incoterms, Certificates of Origin (COO), ECCN, or USMCA is helpful but not required.
• Experience with global supply chain coordination or international logistics is a preferred.
• Familiarity with regulatory compliance related to international shipments and trade documentation beneficial but not required.

We are an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, military or veteran status, sexual orientation, gender identity, marital status, or any other status protected by applicable federal, state, or local law.

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• The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
  
• The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
  
• The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
  
• The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
  
• Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
  
• Under the direction of the area supervisor, perform daily activities accurately and on time.
  
• Maintain a safe and professional environment.
  
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
  
• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
  
• Maintains required records and documentation.
  
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
  

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• Ability to provide quality, error free work in a fast-paced environment.
  
• Ability to work independently with minimal on-site supervision.
  
• Excellent phlebotomy skills to include pediatric and geriatric.
  
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
  
• Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
  
• Must be able to make decisions based on established procedures and exercise good judgment.
  
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
  
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
  
• Capable of handling multiple priorities in a high-volume setting.
  
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
  
• Training locations may vary based on trainer availability.
  

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• High school diploma or equivalent REQUIRED.
  
• Medical training: medical assistant or paramedic training preferred.
  
• Phlebotomy certification preferred. Required in California, Nevada, and Washington.
  

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• 1-3 years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
  
• 2 years in a Patient Service Center environment preferred.
  
• Customer service in a retail or service environment highly preferred.
  
• Keyboard/data entry experience..
  

Overview:

The HR Assistant provides administrative and operational support to the Human Resources department, with a focus on payroll processing, benefits administration, onboarding support, and general office coordination. This role also assists with executive travel logistics and supports internal compliance and audit activities, including J-SOX documentation. Due to the sensitive nature of employee, payroll, and executive information handled, this position must uphold the highest standards of confidentiality, discretion, and ethical conduct at all times. This position is ideal for an organized, detail-oriented professional seeking a role in HR and administration.

Core Responsibilities:

• Assist with payroll processing, including data entry, timekeeping review, and payroll-related reporting.
• Support benefits administration, including enrollments, changes, terminations, and employee inquiries.
• Maintain accurate payroll and benefits records in HRIS and payroll systems.
• Assist with reconciliation of payroll and benefits invoices.
• Ensure confidentiality and compliance with company policies and applicable regulations.
• Assist with employee onboarding, including preparing offer packets, new hire documentation, and orientation materials.
• Maintain employee personnel files and HR documentation.
• Provide general administrative support to the HR Director and executive team.
• Perform general administrative duties such as filing, scanning, data entry, and document management.
• Answer and route inquiries professionally and efficiently.
• Assist with travel arrangements and modifications for executive team members.
• Assist with internal audits and compliance activities, including J-SOX documentation and controls support.
• Help collect, organize, and maintain audit-related records and evidence.
• Support internal process reviews and documentation updates.
• Adhere to corporate governance, internal controls, and compliance standards.
• Works closely with HR, Finance, and executive leadership.
• Assist in documenting HR, administrative, and cross-functional workflows and processes by collaborating with various divisions to ensure accuracy, consistency, and alignment with organizational standards.
• Serves as a point of contact for employee administrative questions.

Qualifications:

• High school diploma required; associate’s degree or coursework in HR, accounting, or business preferred.
• 3-5 years of administrative, HR, payroll, or office support experience.
• Basic knowledge of payroll and benefits administration.
• Strong organizational skills with high attention to detail.
• Ability to handle confidential information with discretion.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and prioritize effectively.

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

IT Operations Specialist

Reports to: Director of Technology

Role Overview

The IT Operations Specialist supports day-to-day technology operations across corporate offices and jobsites. This role serves as the primary point of contact for end-user support and works closely with the Director of Technology to strengthen and mature the company’s internal IT operations capability.

This position is ideal for a hands-on technical professional who enjoys problem-solving, working directly with users, and contributing to a structured and evolving IT environment.

Key Responsibilities

• Provide L1/L2 support for Windows 10/11 environments
• Troubleshoot Microsoft 365, Procore, Viewpoint, and related SaaS platforms
• Resolve login, MFA, and access-related issues
• Perform onboarding and offboarding (AD, M365 licensing, device configuration)
• Configure and deploy laptops, tablets, and mobile devices
• Troubleshoot basic networking issues (IP, DHCP, DNS)
• Coordinate with the MSP for escalations when required
• Maintain accurate ticket documentation and follow structured processes
• Identify recurring issues and suggest improvements
• Take ownership of assigned tickets through resolution or proper escalation

Qualifications

• 3–5 years of hands-on IT support experience (corporate or multi-site preferred)
• Strong Windows 10/11 troubleshooting skills and Microsoft 365 proficiency
• Hands-on experience managing users and groups in Active Directory (on-prem or hybrid preferred)
• Experience with Microsoft 365 in hybrid environments
• Working knowledge of networking fundamentals (IP addressing, DNS, DHCP, VLAN basics)
• Experience with ticketing systems
• Device provisioning experience
• Relevant certifications are a plus, demonstrated hands-on experience is highly valued.

Professional Skills

• Strong communication skills (technical to non-technical)
• Structured and methodical troubleshooting approach
• Process-driven and organized
• High accountability and ownership mindset
• Comfortable working in a hybrid internal + MSP support model
• Demonstrates responsiveness and reliability in hybrid work environments

Work Model

Primarily on-site role supporting multiple offices and jobsites.

On-site presence aligned with operational needs

• 1–2 remote days per week depending on workload and projects
• Full-time, Monday–Friday
• 7:00 AM on-site start time
• Occasional after-hours availability when scheduled in advance