Information Technology Jobs in Alameda County, CA
1,228 positions found — Page 7
About Pinterest:
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Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.
The Team:
Pinterest's Infrastructure Governance (InfraGov) team is a small, high-impact group driving the strategy and execution of key infrastructure programs that keep Pinterest scalable, cost-effective, and secure. Our charter covers everything from cloud spend control and capacity management to automation and vendor relationships. We work closely with engineering, finance, procurement, and major cloud partners to tackle Pinterest's most complex and important infrastructure challenges.
What you'll do:
- Lead or support strategic infrastructure programs, focusing on areas such as cloud cost optimization, capacity planning, automation, and cloud vendor management, with the flexibility to shift across the team's full portfolio as priorities evolve.
- Collaborate directly with engineering leads, technical program managers, finance stakeholders, and cloud vendors to ensure alignment, clear ownership, and drive measurable outcomes.
- Manage program dashboards, create informative reports, and communicate technical and operational recommendations to both technical and non-technical audiences.
- Drive capacity planning initiatives and help steer cloud vendor engagements, including contract renewals and spend accountability, partnering closely with technical and business leaders.
- Contribute to roadmap planning, process improvements, and the continual evolution of team best practices to improve efficiency, scalability, and value delivery across Pinterest's infrastructure landscape.
What we're looking for:
- 5+ years of TPM experience managing complex, cross-functional technical programs within cloud, infrastructure, or platform environments.
- Solid understanding of cloud infrastructure principles (AWS or similar), especially related to capacity management, automation, and cloud spend.
- Excellent analytical and problem-solving skills, with experience creating dashboards, interpreting data, and using insights to drive decisions.
- Strong collaboration and communication skills with a track record of partnering with engineering, business, and vendor stakeholders in high-visibility settings.
- Adaptability and initiative-comfortable navigating ambiguity, shifting team priorities, and providing coverage across a varied set of programs.
- Experience with cloud vendor management and operational finance is a plus; willingness to learn and grow across domains is essential.
- Bachelor's degree in a relevant field, or equivalent experience.
Join us and help shape the future of Pinterest's infrastructure!
Relocation Statement:
This position is not eligible for relocation assistance. Visit ourPinFlex page to learn more about our working model.
In-Office Requirement Statement:
- We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
- This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.
#LI-REMOTE
#LI-JD3
At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.
Information regarding the culture at Pinterest and benefits available for this position can be found here.
US based applicants only$123,684—$254,644 USDOur Commitment to Inclusion:
Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please completethis formfor support.
Budget Analyst
Oakland, CA (onsite)
$95,000-105,000
Do you have experience supporting in budget planning, financial analysis, and forecasting? Do you have strong technical skills and desire to work with a great team? We are looking for a finance or budget analyst for a new job opportunity in Oakland, CA. The ideal candidate will have strong budget and forecasting experience, have non-profit or government industry experience, and be able to work well in a team environment. If you are interested in learning more details about this opportunity please apply now!
Key Responsibilities
- Lead the annual budgeting process, collaborating with program and executive leaders to develop accurate and mission‐aligned budgets.
- Monitor organizational and departmental budget performance, providing timely variance analysis and recommendations.
- Prepare financial forecasts and multi‐year projections to support strategic decision‐making.
- Oversee grant and contract budget tracking, ensuring compliance and accurate allocation of funds.
- Develop and maintain financial dashboards, reports, and tools to support transparency and informed leadership decisions.
- Partner with program, development, and operations teams to improve fiscal understanding and support informed resource planning.
Qualifications
- Bachelor's degree in Finance, Accounting, Public Administration, Economics, or a related field.
- Minimum 3–5 years of non‐profit finance, budgeting, or fiscal management experience.
- Strong analytical skills with the ability to translate financial data into actionable insights.
- Experience with grant or government contract budgeting and compliance.
- Proficiency with Excel and financial software; familiarity with non‐profit accounting systems is a plus.
- Excellent communication skills and ability to collaborate with cross‐functional teams.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
If you have the qualifications above and are interested in this opportunity – please apply today! If you are curious what else is available, please review the LHH website!
Acquisitions Analyst – Real Estate Investments
San Francisco, CA (Hybrid / Onsite several days per week – Financial District)
We're partnering with a well‐capitalized, fast‐growing real estate investment firm to hire an Acquisitions Analyst for a newly created role driven by recent acquisitions and portfolio growth. This is an excellent opportunity for someone early in their career who wants hands‐on exposure to real estate investing and underwriting while working closely with a tight‐knit, high‐performing investment team.
This role offers meaningful responsibility, strong mentorship, and long‐term growth potential within a highly active investment platform.
What You'll Do
- Build and maintain detailed financial models to support acquisition underwriting and valuation
- Assist with sourcing and evaluating new real estate investment opportunities
- Perform market research and investment analysis to support deal decisions
- Support transaction pipeline tracking and reporting
- Assist with due diligence across financial, legal, and operational areas
- Prepare investment memos, presentations, and ad‐hoc analyses for internal stakeholders
- Collaborate cross‐functionally with investment, asset management, finance, and legal teams
- Support special projects as the platform continues to scale through acquisitions
What We're Looking For
- Bachelor's degree in Finance, Real Estate, Accounting, Economics, or related field
- 1–3 years of relevant experience in:
- Real estate
- Private equity
- Venture capital
- Financial services
- Investment banking or similar analytical roles
- Strong financial modeling and analytical skills
- Intellectual curiosity and interest in real estate investing
- Ability to work in a collaborative, fast‐paced environment
- Comfortable being onsite in San Francisco several days per week
Why This Role
- Newly created position due to acquisitions and growth
- Direct exposure to real estate investments and deal execution
- High‐visibility role working with experienced investment professionals
- Strong compensation and benefits
- Ideal for someone who wants to build a long‐term career in real estate investing
Compensation
- Base Salary: $80,000 – $100,000
- Bonus: Eligible
- Benefits: Comprehensive and competitive
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Our client, a rapidly scaling startup, is looking for a dynamic Executive Assistant to work closely with the CEO and amplify the effectiveness of the leadership team. This role is ideal for a highly organized, proactive professional who thrives in fast-moving, high-impact environments and enjoys ensuring smooth operations and clear communication at the executive level.
*Onsite daily in San Francisco*
Key Responsibilities
- Manage complex calendars, coordinate travel logistics, and handle expense reporting with precision.
- Serve as a primary liaison for internal teams and external partners, ensuring all communications are handled with professionalism and discretion.
- Prepare and organize materials, agendas, and follow-ups for executive-level meetings.
- Foster strong working relationships across the organization and with external stakeholders.
What You’ll Bring
- 5+ years of experience supporting senior executives, preferably in high-growth or fast-paced settings.
- Exceptional organizational and multitasking abilities, with the agility to adapt to shifting priorities.
- Proactive problem-solving skills and a solutions-focused approach.
- Strong verbal and written communication, able to engage effectively with technical and non-technical audiences alike.
- High level of discretion, integrity, and sound judgment in managing confidential information.
- Comfort working in ambiguous, rapidly evolving environments with resilience and adaptability.
Salary Range:
$160,000 - $180,000
You can use to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.
We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Location: Alameda, CA 94502 | Hybrid-4 days onsite/week
Duration: 09 Months
Position Summary:
- This role designs the training interventions required to execute the organization's learning strategy, ensuring employees and BPO partners have the skills needed to support ADC products, technical troubleshooting, compliance/complaint handling, customer service, and quality assurance behaviors.
- The role partners with subject matter experts across ADC to design, implement, evaluate, and administer global Customer Experience training programs delivered through a mix of document based, video/audio, and interactive media formats.
Main Responsibilities
- Apply advanced knowledge and skills in the design, development, and delivery of training programs, informed by training needs analyses and stakeholder input.
- Design, resource, and deliver learning solutions-including eLearning, ILT, virtual sessions, workshops, TTT, and structured OJT-that align with organizational goals.
- Establish and maintain global LMS structure, version control, compliance tracking, and adherence to LMS policies across regions.
- Develop and integrate knowledge checks and evaluations to ensure comprehension and continuous learning.
- Coordinate training compliance and record keeping across all Customer Service teams, including regional and BPO teams.
- Collaborate with SMEs to ensure content accuracy, completeness, and alignment with quality/regulatory requirements in a highly regulated environment.
- Manage vendor resources supporting content development, ensuring adherence to standards, timelines, and quality expectations.
- Monitor, evaluate, and report on training program effectiveness; maintain program and individual training records.
- Apply continuous improvement practices to global training materials, processes, and systems.
- Stay current with innovations in learning, education, instructional design, and learning technologies.
Characteristics
- Ability to work independently with regular check ins and feedback.
- Ability to produce creative work within an established branded framework.
- Ability to capture, apply, and monitor key project details in an organized, repeatable manner.
- Ability to pause and resume large projects without loss of documentation or momentum.
Accountability, Scope and Impact
- Reports to Sr. Training Specialist, Service Excellence.
- Owns global curricula from needs assessment through recommendation, design, build, delivery, and evaluation.
Qualifications
Must-Haves
- Portfolio showing design aptitude, application of adult learning principles, and iterative, holistic instructional design (Will NOT be considered without portfolio).
- 5+ years' experience creating learning content in document, video/audio, and interactive formats.
- Bachelor's degree in English, Education, Graphic Design, Instructional Design, or a closely related field (or equivalent demonstrated expertise/experience).
- LMS administration experience.
- Excellent video/audio editing and graphic design skills.
- Expert-level proficiency in learning creation software, including these specifics:
- PowerPoint
- Articulate 360 / Rise 360
- Adobe InDesign / Photoshop
- Excellent written and verbal communication, presentation, and facilitation skills.
- Experience with call center technologies, CRM or service ticket systems in a quality-focused environment.
- Advanced proficiency with Microsoft Office tools.
Nice-to-Haves
- Experience with Allego LMS.
- Strong facilitation skills for TTT, project status meetings, and cross-functional communication.
- Healthcare or medical device industry experience.
- Master's degree in educational technology, instructional design, or related field (or equivalent demonstrated expertise).
- Project Management certification (PMI) or significant project management experience.
Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering.
Our client is an electronics manufacturer. They are looking for a Manufacturing Technician (Swing Shift) to join their team. This role is a CONTRACT position. Position will be ONSITE. Candidate must be able to commute onsite to San Francisco, CA.
**Swing Shift – 2:00 PM – 10:30 PM – Monday through Friday – Some work on Saturday as needed**
**Gated private parking lot available for contractors**
**$30/hr - $35/hr**
Position Requirements:
- Follow all Safety and Laser Safety procedures and requirements
- Be able to construct, test and calibrate engineering and production robotic and computer-controlled assembly systems using engineering prints, schematics, assembly instructions and engineering direction
- Knowledgeable in high precision measuring equipment, calibration, and detailed record generation
Experienced and Proficient in the following:
- Mechanical hand and power tools
- Oscilloscopes, DMM, Signal Generators, Optics, Cameras
- Laser safety, lasers, laser pattern recognition, beam focus, and active alignment
- Auto dispense and cure of UV adhesive
- Multiple axis, vision assisted, computer controlled robotic assembly equipment in both a R/D and Volume Manufacturing environment
- Identification of “Root” Cause of Manufacturing, Quality and Yield issues
- Microsoft Office, Standard SPC and Flowcharts packages
- Pneumatic actuated Slides, Grippers, etc.
- Hex Pod Tables, Active Alignment
- Excellent reading, writing, and communication skills in English
- Minimum of 5 years industry experience, Lidar Sensor experience preferred but not required
- Be able to stand for long periods of time
- Lift and carry 35 lbs
Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today.
Red Oak Tech: Quality | Talent | Integrity
Note: Compensation rates are based on years of experience and/or level of skills relevant to the opportunity.
Litigation Associate – Public Advocacy with Corporate Perks!
A national plaintiff’s law firm with a focus on public advocacy has partnered with Staffing Technologies in their search for a committed Litigation Associate. With over 80 attorneys nationwide, this established firm has a track record of success in advocating for victims’ rights through holding corporations accountable for acts of corporate misconduct.
As a Litigation Associate with the firm’s Emeryville, CA office, you will join an established team with the resources and expertise needed to be an effective advocate for your clients. A successful candidate will have a solid grasp of civil litigation procedures and have confidence in litigating cases in the court room. You will be responsible for case investigation, managing discovery, taking and defending depositions, document review, drafting and arguing motions, and preparing cases for trial. Attorneys with an active California Bar License with prior experience in representing the plaintiff in personal injury, medical malpractice, wrongful death or toxic tort matters are encouraged to apply!
Qualifications:
- J.D. from ABA accredited institution and admission to California bar, or eligibility for reciprocity.
- Strong academic record.
- Excellent legal research and writing abilities.
- Ability to cultivate and maintain strong client relationships.
- Willingness to travel to client meetings.
- Ability to work as an individual and as a part of a team on behalf of injured clients.
- Strong organizational skills, with the ability to multi-task and prioritize.
- Ability to work under a deadline in a fast-paced environment.
- Commitment to plaintiff work.
Preferred Experience:
- This position is open to experienced associates AND recent graduates. Experienced attorneys ideally have some trial, research and writing, and deposition experience. Recent graduates ideally have a hard-working, driven attitude with an aptitude for legal research and writing. Candidates with judicial clerkship experience are encouraged to apply.
- Please submit a writing sample with your resume. We would like to see original work (a brief or memo) that demonstrates your aptitude in legal research and analysis.
Compensation and Benefits
- $130K - $175K (Dependent on Experience)
- 100% paid Health, Dental and Vision premiums
- HSA plan with company contributions
- 4 week PTO
- Paid Travel + Paid Parking
- 401K with corporate contributions
Director of Supply Chain
Location: San Francisco, CA (On-site / Hybrid)
Company: Anode Technology Company
About Us
Anode exists to accelerate the monumental shift away from the supersystem of extraction, processing, and burning of fossil fuels—toward lightweight capture and consumption from entirely renewable sources. We’re building scalable, silent, flexible, and efficient mobile energy infrastructure to power the zero-emission future. Our mobile battery energy storage systems (mBESS) represent a new category of clean, deployable power.
Position Overview
Anode is seeking its first Director of Supply Chain to establish the foundation of our sourcing, procurement, and cost-management disciplines. This is a hands-on, high-ownership individual contributor role that will evolve into a leadership position as Anode transitions from low-volume prototype builds to serialized production in 2027.
You will manage procurement activities spanning rapid prototype component sourcing to multi-million-dollar supply agreements with OEM partners. You will build and maintain the manufacturing bill of materials (MBOM), establish supplier relationships, and ensure that realized and projected costs are clear, traceable, and actionable. A critical near-term priority is developing a contract manufacturing partnership in 2026 to support Anode’s path to high-volume manufacturing. As our organization scales, you will shape sourcing strategies, supplier relationships, and manufacturing partnerships—laying the groundwork for a supply chain that can grow with the company.
Key Responsibilities
- Contract Manufacturing Partnership: Lead the evaluation, selection, and onboarding of a contract manufacturing partner in 2026 to support both low-volume prototype production and future high-volume serialized manufacturing. Define technical requirements, establish quality standards, and structure partnerships that can scale with product demand.
- Supplier Development & Management: Develop and manage a diverse supplier base spanning local fabricators, component distributors, and major OEM partners. Negotiate terms, monitor performance, and maintain trusted relationships that balance cost, quality, and delivery schedule.
- Cost Management & MBOM Ownership: Build and maintain organized, accurate manufacturing bills of materials that reflect both realized prototype costs and projected production costs. Work with engineering teams to capture design changes and ensure cost implications are visible and tracked.
- Strategic Sourcing & Risk Mitigation: Navigate evolving tariffs, supply disruptions, and regional manufacturing dynamics. Identify alternate sources, evaluate total cost of ownership, and develop long-term sourcing strategies that balance cost competitiveness with supply chain resilience.
- Procurement Execution: Own day-to-day purchasing activities across mechanical, electrical, and system components—driving competitive quotes, placing orders, and ensuring timely delivery to support rapid hardware iteration and prototype builds.
- Operational Foundation: Establish scalable supply chain processes, documentation practices, and cost-modeling frameworks that will support the transition to serialized production—creating systems and standards that can mature with the company.
- Cross-Functional Collaboration: Partner closely with engineering, manufacturing, and operations teams to translate design requirements into sourcing strategies, manage component lead times, and resolve supply-related technical or schedule challenges.
Qualifications
Must Have:
- 7+ years of experience in supply chain, sourcing, or procurement roles within hardware or manufacturing environments
- Proven ability to operate both tactically and strategically—comfortable managing immediate procurement needs while building long-term sourcing plans
- Demonstrated success managing complex supplier bases across varied component categories and price points
- Experience with cost tracking, BOM maintenance, and supplier negotiations for electromechanical systems
- Ability to read and interpret engineering drawings, specifications, and bills of materials; comfortable engaging directly with engineers to clarify requirements
- Strong organizational, communication, and project management skills in fast-paced, early-stage environments
Preferred:
- Experience evaluating, selecting, and onboarding contract manufacturers for electromechanical or energy systems
- Background in energy storage, electric vehicles, heavy equipment, or other electrified hardware systems
- Experience scaling manufacturing operations from prototype to low-volume and high-volume production
- Understanding of contract manufacturing models, quality systems (ISO, AS9100, etc.), and supplier qualification processes
- Familiarity with tariff impacts, regional sourcing strategies, and cost-reduction methodologies
- Experience with ERP or PLM systems for BOM and procurement management
Why This Role Matters
As Anode's first supply chain hire, you will define how we source, procure, and cost-manage the components that power our mobile energy systems. Your work will enable engineering and manufacturing teams to move quickly and confidently—turning design intent into reliable, cost-effective hardware. This is a foundational role that will directly shape our operational capabilities and our ability to scale from prototype to production.
Job Summary:
The Subsurface Analyst will join a highly trained team of field specialists responsible for identifying and designating critical subsurface utilities and structural embeds within concrete structures. This role supports safe excavation and construction activities by providing accurate, non-destructive investigations of underground infrastructure.
This position operates within the discipline of non-destructive testing (NDT) and utilizes advanced technologies including Ground Penetrating Radar (GPR), electromagnetic (EM) pipe locators, and other specialized scanning tools. In addition to performing field investigations, the Subsurface Analyst will capture and document findings to create a digital representation of previously unknown subsurface infrastructure.
Duties and Responsibilities:
- Perform investigative scanning activities on commercial, industrial, and infrastructure job sites.
- Collect and analyze field data to designate structural embeds including rebar, conduits, post-tension cables, and other structural elements.
- Locate underground utilities such as sewer, water, communications, gas, and electrical lines.
- Travel as required for training and service support.
- Accurately mark scanned areas in accordance with Penhall’s Standard Marking Protocol.
- Complete comprehensive field documentation including reports, sketches, and photographic records.
- Partner with site personnel to review and confirm project scope prior to beginning work.
- Communicate clearly with clients regarding technology capabilities, limitations, and recommended solutions.
- Explain investigation results, safety considerations, and recommended next steps to customers.
- Conduct pre-job and post-job inspections of equipment and report any malfunctions.
- Maintain a clean, safe, and organized work environment at all times.
- Attend required safety meetings, job briefings, and training sessions.
- Check in daily with scheduling personnel or supervisors to confirm assignments.
- Transport and properly secure all tools and equipment necessary for field operations.
- Assist with the training and development of new analysts when required.
- Perform additional duties as assigned by management.
Required Skills and Abilities:
- Ability to accurately interpret field equipment data and scanning results
- Strong problem-solving skills and situational awareness
- Excellent customer service and professional communication skills
- Detail-oriented with the ability to maintain accurate field documentation
- Comfortable operating handheld equipment and accessing elevated areas using ladders when necessary
- Ability to navigate active construction environments safely
- Capable of working independently as well as within small teams
- Familiarity with mobile applications and digital documentation tools
- Understanding of safety practices within construction or industrial environments
Essential Core Competencies:
- Business Development: Demonstrates a growth-oriented mindset and actively builds positive client relationships that support future project opportunities.
- Technical Accuracy: Maintains a strong focus on delivering precise and reliable subsurface investigation results.
- Customer Focus: Interacts with clients in a professional, courteous, and solutions-oriented manner.
- Accountability: Consistently follows company procedures and completes assignments reliably and responsibly.
- Continuous Improvement: Provides feedback and insights to improve field processes and operational efficiency.
- Safety Awareness: Proactively identifies hazards and strictly adheres to all safety policies and procedures.
- Adaptability: Adjusts effectively to varying job environments and client requirements.
- Time Management: Efficiently manages time and priorities to meet scheduling expectations.
- Team Collaboration: Works cooperatively with team members and contributes to a positive and supportive work culture.
- Communication: Clearly communicates relevant job information to both internal teams and external clients.
The role plays a critical part in delivering accurate and timely investigative results that support safe excavation and concrete construction operations. All field work must be performed in accordance with company safety standards, established protocols, and client expectations.
Education and Experience:
- High school diploma or equivalent required
- Technical training in Ground Penetrating Radar (GPR), Non-Destructive Testing (NDT), or construction scanning preferred
- Prior experience with GPR, X-ray scanning, utility locating, or concrete scanning services is a plus
- OSHA 10-hour or OSHA 30-hour certification preferred (may be obtained after hire)
Physical and Additional Requirements:
- Ability to lift and carry up to 50 pounds
- Frequent standing, walking, bending, and kneeling on job sites
- Comfortable working in active construction environments both indoors and outdoors
- Ability to travel and drive to various job locations while transporting required equipment
Penhall Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, compensation inquiries, discussions or disclosures, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. (41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a))
This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Penhall Company reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary.
Work Location: Alameda, CA (Onsite)
Assignment Duration: 12 months (possibility of extension)
Work Arrangement: Onsite
Qualification & Experience:
* Process mapping
* Data science
* Process documentation
Position Summary: The Business Process Specialist is responsible for coordinating and executing various process improvements and project implementations across Customer Service.
This role serves as a key collaborator and resource to the Global Process teams (Call Centers, IT and Training) and ensures that standard processes are documented and implemented in support of the overall vision.
Key Responsibilities:
* Serve as CS SME for key/main processes relating to Material to support projects including UAT script writing, execution of test scripts, process documentation and implementation. Serves as a primary department contact for system and process requirements implementations, enhancements and testing cycles.
* Takes ownership of new business requirements and works with relevant call center functions to determine any new business processes and or changes to existing process.
* Takes ownership of complex issues and challenges and create exception rules. Support department SMEs in documentation best practices and maintenance in support of our Quality Adherence.
* Actively identifies process improvements and drives process improvement initiatives by working cross functionally to continuously improve the systems, processes, and controls to ensure effective development, monitoring, and support is in place.
* Oversees the day to day functionality of Contact Registration System and works with Global Process Teams and IT on maintenance and enhancement.