Information Technology Jobs in Al Remote
2,038 positions found — Page 3
About Us
Modisoft is a technology company helping businesses streamline operations, improve customer experiences, and grow with confidence. Our all-in-one solutions bring together point-of-sale, back-office, and digital tools that make it easier for retailers, restaurants, and service providers to run efficiently and scale successfully. With a culture built on innovation, collaboration, and customer focus, we’re passionate about building products that make a real impact.
The Role
We are seeking a driven and entrepreneurial Field Sales Representative to join our growing sales organization. This is a field-based, hunter role focused on driving new business in some of our largest and highest-potential markets. You’ll be the face of Modisoft in your community—building relationships, generating leads, closing deals, and expanding our brand presence.
This role is ideal for someone who thrives on building relationships face-to-face, enjoys the challenge of new logo acquisition, and can balance prospecting with strategic planning. You’ll also have the opportunity to mentor and guide future team members as our market presence expands.
What You’ll Do
- Sell directly into your assigned market, spending ~80% of your time face-to-face with prospective merchants.
- Prospect and generate new business through a mix of tactics:
- Conduct 50–60 weekly drop-ins to restaurants, retailers, and service-based businesses.
- Build referral channels with existing Modisoft customers and strategic local partners.
- Leverage cold calling, cold emailing, and social selling.
- Understand customer business and technology needs to deliver tailored Modisoft solutions.
- Conduct discovery, demos, and onboarding of Modisoft hardware and software solutions.
- Collaborate with onboarding, customer support, and account management to ensure smooth implementation and long-term success for new merchants.
- Represent Modisoft at community events, trade shows, and networking activities to grow brand awareness.
- Maintain accurate pipeline, activity, and deal tracking in Salesforce (or equivalent CRM).
- Consistently meet and exceed monthly sales goals and key performance indicators (KPIs).
- Act as a local ambassador for Modisoft—building trust, credibility, and strong relationships in your community.
- Provide market feedback to Product and Marketing teams to ensure our solutions align with customer needs.
What We’re Looking For
- 1-3+ years of proven success in a full-cycle closing sales role (field sales experience preferred).
- Experience selling technology, SaaS, payments, or business solutions to small and mid-sized businesses.
- Background in or selling to restaurants, retailers, or service-based businesses strongly preferred.
- Demonstrated ability to exceed sales targets and close complex deals.
- Strong hunter mentality—comfortable prospecting, cold calling, and walking into businesses.
- Excellent communication, presentation, and relationship-building skills.
- Business development mindset with a track record of creating new opportunities.
- Salesforce (or CRM) experience preferred.
- Must have reliable transportation and live in the territory you will be covering.
- Bachelor’s degree or equivalent experience.
- Team-oriented, collaborative attitude with leadership potential.
Why Modisoft
- Compensation: Base salary of $65,000–$75,000, + commission.
- Benefits package including health, dental, and vision insurance.
- Opportunities for career growth as our sales organization expands.
- Chance to make a direct impact in shaping Modisoft’s presence in your community.
- A culture that values innovation, collaboration, and customer success.
We're seeking a highly organized and proactive Executive Assistant to provide dedicated support to our CEO. This role is central to keeping the CEO's office running smoothly by managing calendars, coordinating travel, handling expenses, assisting with events, and ensuring alignment across the company's key activities. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and can anticipate needs before they arise.
Key Responsibilities:
- Manage and maintain the CEO's day-to-day calendar, including scheduling meetings, appointments, and travel commitments.
- Support company and executive-level events—planning, logistics, guest management, and onsite coordination.
- Assist with internal and external communications, meeting preparation, and presentation materials as needed.
- Oversee and maintain the company's master calendar to align key meetings, deliverables, and events.
- Drive completion of small projects and initiatives as assigned by the CEO.
- Support executive cadence rhythms—staff meetings, leadership check-ins, quarterly reviews, and offsites—ensuring follow-ups and next steps are completed.
- This person will also serve as an extension of the CEO’s brand with internal and external stakeholders, which makes optimism, enthusiasm and hospitality core traits to be evident in verbal and written communication.
- Coordinate complex domestic and international travel itineraries, logistics, and accommodations.
- Prepare, process, and track expense reports and reimbursements with accuracy and timeliness.
- Build strong cross-functional relationships to streamline communication across teams.
- Maintain strict confidentiality and discretion in all interactions and information handling.
Qualifications:
- 5+ years of experience as an Executive Assistant supporting senior executives in a fast-paced corporate or technology environment; 10+ years total in administrative or operations roles.
- Exceptional organizational and multitasking skills with a proven ability to manage competing priorities.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite, Google Workspace, and common collaboration tools (e.g., Slack, Asana, Zoom).
- Experience coordinating travel and managing complex schedules across multiple time zones.
- High level of integrity, professionalism, and reliability.
Work Environment:
- This role is **on-site** at our Huntsville, Alabama location, Monday-Friday.
- Occasional early or late hours may be required to support executive travel or major company events.
Description:
- Managing inventory and supply chain operations including data analysis, logistics, and inventory management
- Document, model, and validate supply chain processes
- Recommend process improvements based upon findings from data analysis
- Develop and implement strategies to streamline procurement, production, and distribution workflows.
- Develop and maintain supply chain metrics and dashboards to track performance and identify areas for improvement.
- Collaborate with cross-functional teams to ensure alignment and integration of supply chain strategies with overall business objectives.
- Implement and monitor supply chain initiatives to enhance efficiency, reduce lead times, and improve customer satisfaction.
- Prepare detailed reports and presentations for management, providing insights and recommendations based on supply chain data analysis.
- Identify and resolve supply chain issues by troubleshooting problems, recommending corrective actions, and implementing solutions.
Required Qualifications
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Information Systems, Operations Management, or a related discipline.
- Relevant experience may be considered in lieu of a degree, consistent with contract requirements.
- Minimum of 5 years of progressively responsible experience supporting inventory management, supply chain operations, or logistics integration within DoD or U.S. Army environments.
- At least 2 years of hands‑on experience analyzing and interpreting data from complex Army enterprise systems such as GCSS‑Army, LMP, GFEBS, and AESIP.
- Secret Clearance required
Core Capabilities
- Advanced expertise in analyzing and interpreting data from complex U.S. Army logistics and financial systems to identify performance trends, operational risks, and opportunities for improvement across the supply chain.
- Proven ability to model, document, and validate end‑to‑end supply chain and inventory management processes, ensuring alignment between operational workflows and underlying IT systems, data structures, and system integrations.
- Demonstrated success translating data‑driven insights into actionable recommendations that improve supply chain performance, optimize inventory levels, and reduce operational and sustainment costs while maintaining compliance with Army and DoD policies.
Desired / Preferred Qualifications
- Experience supporting Army modernization, sustainment, or audit readiness initiatives.
- Familiarity with Army logistics business rules, materiel readiness reporting, and financial reconciliation.
- Strong written and verbal communication skills, with experience briefing findings and recommendations to senior government stakeholders.
- Experience working as an integrator between functional logistics teams and IT/system development teams.
Job Description-
- Infrastructure Repair Technician - Data Center (NetOps)
- Job Summary:
- An Infrastructure Repair Technician plays a vital role in ensuring the seamless operation of infrastructure and equipment within our fast-paced data center environment. As a key member of the Edge Network Service Repair Team, you will be responsible for providing expert repair services, troubleshooting complex issues, and collaborating with cross-functional teams to drive resolutions on cutting-edge technology.
- Key Responsibilities:
- Troubleshooting and Resolution: Identify, diagnose, and successfully resolve hardware problems on servers, storage systems, and network devices, utilizing advanced technical skills and knowledge of industry-standard tools and methodologies.
- Repair and Replacement: Perform repairs and replacements of faulty components, including but not limited to:
- Server hardware (e.g., GPU, CPU, Motherboard)
- Storage systems (e.g., Hard Drives, SSDs)
- Network devices (e.g., Switches, Routers, Firewalls)
- Ticket Management and Closure: Manage and close tickets in a timely manner, ensuring that all necessary documentation is completed accurately and efficiently.
- Root Cause Analysis: Participate in root cause analysis of highly technical issues within the data center, collaborating with cross-functional teams to identify and address underlying causes.
- Collaboration and Communication: Collaborate with other technicians, engineers, and stakeholders to resolve complex technical issues, communicating effectively and escalating issues as needed to ensure prompt resolution.
- Process Improvement: Evaluate and identify areas for improvement in processes, tools, and systems, recommending changes to optimize efficiency and quality of work.
- Monitoring and Maintenance: Conduct routine monitoring of Task queue, Trouble Ticketing system, and Chatroom repair requests on equipment in the data center environment, ensuring prompt identification and resolution of issues.
- Documentation and Record-Keeping: Document all work performed within the ticket portal, including diagnosis, repairs, and maintenance activities, ensuring accurate and up-to-date records.
- Inventory Management: Maintain receiving and installing network devices, spare parts, and RMA equipment from vendors, ensuring efficient inventory management and minimizing downtime.
- Training and Development: Participate in training and stay up-to-date with new technologies and techniques, enhancing your skills and expertise.
- Safety and Compliance: Adhere to safety procedures and protocols when working with electrical and mechanical equipment, ensuring a safe and compliant work environment.
- Customer Service: Provide exceptional customer service and support to internal stakeholders, responding promptly to requests and resolving issues efficiently.
- On-call Rotation: Participate in on-call rotation, providing after-hours support for critical related issues outside of regular business hours and regular business hour on-call support as scheduled.
- Travel Requirements: Travel up to 15% of the time, as needed, to support data center operations and participate in training or meetings.
- Requirements:
- Must be available to work a flexible schedule 24x7x365 to support business operations, including weekdays, weekends, and varying shifts. This role may require overtime exceeding 40 hours per week.
- 2+ years of experience in computer hardware, networking, and troubleshooting
- Strong technical background in computer hardware, networking, and troubleshooting
- Excellent problem-solving and analytical skills
- Ability to work effectively in a fast-paced, dynamic environment
- Strong communication and interpersonal skills
- Ability to lift up to 40 pounds and work in a physically demanding environment
- Degree in Computer Science, Engineering, or related field preferred
- Preferred Qualifications:
- 2+ years of experience in a datacentre environment, with a focus on server hardware, storage systems, and network devices
“WHEN YOU WORK FOR US, WE WORK FOR YOU.” Travel CT Technologist
Weekly Gross Pay: $2316.00 - $2516.00
Location: Montgomery, AL, United States
Start date: 4/13/2026
Assignment length: 12 Weeks
Minimum years of relevant experience in healthcare: 2 years
Job type: Traveler
Shift: Day (5x8)
Certifications: BCLS/BLS - American Heart Association/ARRT(CT)
Position Highlights- 12-week travel contract
- Competitive weekly pay package
- Work with an experienced clinical and recruiting team
- Quick start options available (inquire for details)
Titan Medical is looking for travelers to fill a Travel CT Technologist position for a 13-week assignment in Montgomery, AL! Call Titan for additional details. (866) 332-9600
Benefits- Day-one medical, dental & vision insurance
- Loyalty bonus after 2,080 hours
- Life and short-term disability
- 401(k) with employer match
- Referral bonus up to $1,500
- 24/7 recruiter support
- Licensure and CEU reimbursement
- Experienced clinical team available to support you throughout your assignment
- Titan Medical App available on the Apple Store & Google Play
Titan Medical provides access to thousands of travel nursing and allied health jobs nationwide. Your dedicated recruiter will help you:
- Build a strong traveler profile by improving your résumé and showcasing your skills
- Increase your chances of landing the assignment you want
- Travel with a top healthcare staffing company in the industry
Ready to apply or want more information?
Call (866) 332-9600 to connect with Titan Medical today!
*At Securian Financial the internal position title is Data Science Sr Con.*
Position Overview
As a Lead Data Scientist at Securian Financial, you are a recognized expert and technical leader within the organization. You will apply deep analytical and machine learning expertise to solve complex enterprise problems while shaping the technical direction of data science and AI initiatives. You seek to understand first, build scalable solutions that drive strategic growth and value, and thrive in a collaborative, teamwork-oriented environment.
You will play a key role in advancing our enterprise AI and advanced analytics capabilities, influencing tooling standards, MLOps practices, and responsible AI adoption across the organization. Our company values innovation, collaboration, and excellence, and we offer a supportive and inclusive environment where diverse perspectives are encouraged and professional growth is prioritized.
Key Responsibilities
Design, develop, and productionize advanced machine learning and AI models in partnership with data engineering and software engineering teams.
Establish and promote MLOps best practices, including experiment tracking, model versioning, reproducibility, CI/CD, and model monitoring using tools such as MLflow and DSpy.
Lead the design and evaluation of AI and generative AI solutions, including LLM-based systems, and agent-based workflows.
Collaborate with cross-functional team to identify, prioritize, and deliver high-impact, data-driven solutions.
Communicate complex analytical and model-driven insights to technical and non-technical audiences through clear narratives, reports, and presentations.
Ensure model quality, robustness, and regulatory alignment through rigorous testing, validation, and explainability techniques.
Drive adoption of enterprise standards for data science, machine learning, and responsible AI.
Identify opportunities for process improvements and automation using advanced analytics and AI techniques.
Lead and mentor more junior data scientists, providing guidance and support in their professional development while working on projects.
Preferred Qualifications
A Master's or PhD degree in Data Science, Computer Science, Statistics, Mathematics, or a related field.
At least 5 years of experience in data science or a related field, with a minimum of 2 years in a project leadership role.
Experience building and deploying production solutions
Experience with MLOps tools and practices, including MLflow (or similar) for experiment tracking and model management.
2+ years of experience in Insurance, actuarial, or a related field
Proficiency in programming languages such as Python
Strong expertise in machine learning frameworks and libraries (e.g., TensorFlow, PyTorch, Scikit-learn).
Experience with cloud platforms (e.g., AWS, Azure, Google Cloud).
Solid understanding of statistical analysis, data visualization, data wrangling techniques, NLP approaches, ML model selection.
Solid understanding of model approaches to satisfy regulatory requirements regarding explainability/interpretability of advanced AI/ML models
Excellent problem-solving skills and the ability to think critically and analytically.
Strong communication and presentation skills, with the ability to convey complex concepts to non-technical audiences.
Demonstrated ability to manage multiple projects and prioritize tasks effectively.
A passion for continuous learning and staying current with industry trends and developments.
Preferred Skills
Experience with natural language processing (NLP), LLMs, prompt engineering, and advanced ML models.
Familiarity with modern ML debugging, evaluation, and optimization tools such as DSpy or equivalent.
Knowledge of responsible AI practices, including bias detection, fairness assessment, and model risk management.
Knowledge of data governance and data privacy regulations.
Background in finance, healthcare, or other specialized industries.
#LI-hybrid **This position will be in a hybrid working arrangement.**
Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes), you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.
The estimated base pay range for this job is:
$111,300.00 - $207,800.00Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.
Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:
Paid time off:
We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
Holidays: Securian provides nine company paid holidays.
Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.
Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.
Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.
Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:
Mental Wellness and Disability
Pride at Securian Financial
Securian Young Professionals Network
Securian Multicultural Network
Securian Women and Allies Network
Servicemember Associate Resource Group
For more information regarding Securian's benefits, please review our Benefits page.
This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.
Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).
To view our privacy statement click here
To view our legal statement click here
Remote working/work at home options are available for this role.
*At Securian Financial the internal position title is Data Science Sr Analyst or Data Science Consultant. The title and salary will be determined based on experience and applied skills.*
Summary
As an Operational Support Data Scientist at Securian Financial, you will bridge advanced analytics and day-to-day business operations by designing, deploying, monitoring, and continuously improving AI-driven solutions that support enterprise processes.
This role focuses on supporting reliable, scalable, and explainable AI solutions that enhance operational efficiency, decision support, customer experience, and risk management across Digital, Marketing, Sales, and Servicing functions.
You will operate at the intersection of data science, MLOps, and the business - ensuring models are maintained, enhanced, monitored, and aligned with Securian's Enterprise Data Strategy Vision and Operating Principles.
Responsibilities include but are not limited to:
AI Solution Development & Deployment
Work with business teams to enhance existing solutions to enhance and optimize existing AI/ML solutions.
Deploy and manage solutions using cloud-native tools (e.g., AWS SageMaker).
Operational Model Support & Optimization
Monitor model performance, data drift, and operational KPIs.
Troubleshoot production issues and continuously enhance and optimize models for performance, stability, and cost efficiency.
Establish measurement frameworks to quantify operational impact of deployed solutions.
Data Engineering & Analytical Execution
Transform structured, semi-structured, and unstructured data into actionable features and insights.
Perform exploratory analysis and visualization to identify operational improvement opportunities.
Collaborate with engineering teams to productionize data solutions.
Stakeholder Engagement & Explainability
Partner with cross-functional operational stakeholders to understand business workflows and translate them into AI-enabled solutions.
Communicate complex AI methodologies and results clearly to technical and non-technical audiences.
Ensure model transparency, explainability, fairness, and ethical AI application in alignment with enterprise governance standards.
Required Qualifications
Demonstrated experience developing, deploying, or supporting production AI/ML models in cloud environments.
Strong proficiency in Python and experience with tools such as AWS SageMaker and GitHub.
Experience building operationalized data science solutions (not just prototypes).
Strong understanding of statistical modeling, machine learning algorithms, and model validation techniques.
Ability to clearly explain technical concepts, model outputs, and operational trade-offs to stakeholders.
Strong ethical judgment with a commitment to responsible and unbiased AI development.
Preferred Qualifications
2+ years of hands-on experience in data science, applied AI, or machine learning.
Experience supporting AI solutions in operational or production environments.
Familiarity with MLOps practices, model governance frameworks, and automation tooling.
Experience working in regulated industries (financial services preferred).
#LI-hybrid **This position will be in a hybrid working arrangement.**
Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.
The estimated base pay range for this job is:
$72,000.00 - $134,000.00Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.
Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:
Paid time off:
We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
Holidays: Securian provides nine company paid holidays.
Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.
Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.
Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.
Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:
Mental Wellness and Disability
Pride at Securian Financial
Securian Young Professionals Network
Securian Multicultural Network
Securian Women and Allies Network
Servicemember Associate Resource Group
For more information regarding Securian's benefits, please review our Benefits page.
This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.
Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).
To view our privacy statement click here
To view our legal statement click here
Remote working/work at home options are available for this role.
This role will help define, schedule, control, and adjust all IT transition tasks of the project.
This role is a specialized project manager responsible for the facilitation of the IT technical support transition and technical knowledge transfer.
Position Responsibilities: · Lead and facilitate the execution of the approved transition plan and report progress to leadership · Serve as primary point of accountability between the System Integrator, internal IT teams, and business stakeholders · Enforce knowledge transfer, documentation, and vendor exit requirements · Ensure operational readiness, security compliance, and disaster recovery preparedness · Identify risks and escalate issues with mitigation recommendations · Manage the scope, risk, issues, deliverables, and schedule of project directly related to all IT technical transition and knowledge transfer tasks · Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule · Work with the Project Managers, Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations · Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them, as needed · Facilitate, communicate, and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints · Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them · Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams · Work in an Agile environment and understand Agile methodologies · Participate in project meetings, including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups · Collaborate within an Agile software development process with Software Developers, Subject Matter Experts, and stakeholders Position Qualifications: · 5+ years of IT experience, preferably as an IT Technical Transition Manager, including matrix management experience leading business, vendor, and/or technology teams · 3–5 years of experience in IT management, technical program management, and/or application or infrastructure operations leadership · Demonstrated experience transitioning systems from vendor-led to internally supported, or on-premises to cloud environments · Strong organizational skills and ability to manage multiple testing activities within the program simultaneously · Strong understanding and knowledge of .NET application architectures · Hands-on knowledge of Microsoft Azure, including App Services / Functions, Azure SQL, Storage, and Key Vault, Azure Monitor and Application Insights, and Azure RBAC and managed identities · Experience with Azure DevOps, CI/CD pipelines, and operational monitoring · Understanding of public sector IT governance, security, and compliance requirements · Strong vendor management, stakeholder communication skills and contract enforcement skills · Ability to lead cross-functional technical teams during high-impact transitions · Familiarity with ReactJS-based front ends (support perspective) · Proven experience leading complex IT transitions or transformations · Ability to translate technical risks into executive-level language · Excellent facilitation and decision-making skills · Experience implementing or managing IT service management (ITIL-aligned preferred), Incident, problem, and change management, and/or production support models · Strong documentation and operational discipline · Ability to design and execute phased transition plans · A minimum of a Bachelor's Degree in Computer Science, Information Systems, or other relevant field required Note: This is a W2 contract role – this role is NOT open to C2C, 1099, or 3 rd party candidates .
Remote working/work at home options are available for this role.
Duration: 12-month contract (potential extension or conversion)
Location: Hybrid – Houston, TX
Required Pay Scale: $45-$50/hr on W2 ( Need to pay own parking)
***Due to client requirements this role is only open to USC or GC candidates***
We are looking for a Senior Technical Business Analyst with strong experience in digital products, enterprise websites, and Agile delivery. This role blends Business Analyst and Scrum Master responsibilities, supporting digital product initiatives and ensuring smooth collaboration between business, marketing, and technical teams.
This is an excellent opportunity for professionals who have hands-on experience with enterprise CMS platforms, Agile environments, and digital ecosystems.
Role Overview
The Senior Technical Business Analyst will partner closely with the Digital Product Owner and project teams to drive digital product development and Agile delivery. The role requires strong expertise in requirements gathering, backlog management, stakeholder collaboration, and Agile ceremonies.
The ideal candidate brings experience working with enterprise websites, digital marketing platforms, and Adobe Experience Manager (AEM).
Key Responsibilities Business Analyst Responsibilities
- Collaborate with Product Owners and stakeholders to gather, analyze, and translate business requirements into clear user stories and technical requirements
- Manage and maintain the Azure DevOps (ADO) backlog, including story prioritization and grooming
- Lead User Acceptance Testing (UAT) including test planning, execution oversight, and issue tracking
- Provide sprint summaries and milestone updates to business and technical stakeholders
- Coordinate with business users to manage testing, feedback cycles, and feature rollouts
- Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives
- Remove blockers and support the team to maintain delivery momentum
- Monitor team velocity, sprint health, and workflow improvements
- Promote Agile best practices and foster a collaborative team environment
- Support the Product Owner with sprint goals and stakeholder alignment
- 5–8 years of experience in Business Analyst and Scrum Master roles within digital or website environments
- Strong experience with enterprise websites and digital marketing platforms
- Hands-on expertise with Adobe Experience Manager (AEM) is required
- Experience with Adobe Customer Journey Analytics, Adobe Launch, or Adobe Target is a plus
- Knowledge of UX best practices, SEO fundamentals, QA/testing workflows, and digital analytics
- Strong understanding of Agile/Scrum methodologies
- Experience using Azure DevOps or similar backlog management tools
- Ability to write clear user stories and define acceptance criteria
- Excellent communication and stakeholder collaboration skills
- Agile certification (CSM, PSM, etc.) preferred
Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.
Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: // 9
At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits:
- Health, vision, and dental insurance (single and family coverage)
- 401(k) plan (employee contributions only)
Remote working/work at home options are available for this role.
You will engage with prospects, clients, and field representatives across multiple channels, providing consultative services to support navigation of consumer website and mobile app functionality.
Your responsibilities will include: Expertly Resolving Inquiries: Process transactions related to website services and ensure seamless client experiences.
Ticket Management: Create and update tickets on incidents, safeguard personal data, and update client information.
Account Assistance: Help clients in connecting/linking external accounts on the consumer website.
Issue Ownership: Take ownership of ticket issues and de-escalate calls when necessary to provide resolutions.
Business Presentation: Present business concepts and job resources while contributing to a culture of proactive problem-solving and continuous improvement.
Technology Advocacy: Embrace new technology and advocate for self-service capabilities by educating clients and field representatives.
Multi-tasking: Perform multiple job functions to support service levels and service level agreements.
Qualifications Associate's degree in business or related field or equivalent combination of education and experience.
Minimum of 2 years related customer service experience with proven customer service skills.
Advanced written and verbal communication skills.
Ability to multi-task and handle a high volume of calls/case load with the greatest possible degree of accuracy.
Strong organizational skills with the ability to prioritize tasks.
Strong problem-solving skills and ability to provide options.
Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages.
Join us in fostering a professional relationship with our clients to enhance brand loyalty and drive continuous improvement in our services.
This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted
- FINRA Compensation Range: Pay Range
- Start: $18.74 Pay Range
- End: $28.10 Geographic Specific Pay Structure: Structure 110: Structure 115: We believe in fairness and transparency.
It’s why we share the salary range for most of our roles.
However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process.
The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do.
Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce.
We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
Skills Policy Inquiries & Complaints Management​ (NM)
- Intermediate, Customer Service Mindset (NM)
- Intermediate, Prioritization (NM)
- Intermediate, Policy & Procedure (NM)
- Intermediate, Case Management (NM)
- Intermediate, Teamwork (NM)
- Intermediate, Compliance (NM)
- Intermediate, Tax Awareness (NM)
- Advanced, Field Relations (NM)
- Intermediate, Analytical Thinking (NM)
- Intermediate, Adaptive Communication (NM)
- Intermediate, Quality Acumen (NM)
- Intermediate, Root Cause Analysis & Decision Quality (NM)
- Intermediate, Client Advocacy (NM)
- Intermediate, Data Security (NM)
- Advanced, Attention to Detail (NM)
- Intermediate, Insurance Products (NM)
- Intermediate, Change Adaptability (NM)
- Intermediate, Customer Support (NM)
- Intermediate, Escalation Management (NM)
- Intermediate FIND YOUR FUTURE We’re excited about the potential people bring to Northwestern Mutual.
You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.
Flexible work schedulesConcierge serviceComprehensive benefitsEmployee resource groupsPandoLogic.
Keywords: Field Service Representative, Location: Franklin, WI
- 53132
Remote working/work at home options are available for this role.