Information Technology For Development Jobs in Somerville

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Within the Sales department, we are looking for...

Territory Manager, Healthmark

The Territory Manager, Healthmark, will be responsible for selling and supporting Healthmark's infection control and consumable products to existing and potential customers in the assigned territory. Key objectives of this role will be to increase Getinge-Healthmark's market share, develop and encourage strong customer relationships, and build brand loyalty and customer satisfaction. Candidates must be able to plan, prioritize, monitor, and track all sales cycle events.

Job Responsibilities and Essential Duties:

• 
  
• Achieve territory sales goals and metrics.
  
• Execute Healthmark sales process.
  
• Execute territory sales plan.
  
• Provide in-services and product support to customers.
  
• Attend local and national shows.
  

Required Knowledge, Skills and Abilities:

• 
  
• Ability to read and understand written and verbal job instructions and procedures.
  
• Attention to detail and high level of accuracy.
  
• Excellent oral and written communication skills.
  
• Strong communication and presentation skills, along with listening ability.
  
• Excellent Sales Techniques.
  
• Excellent follow-up skills.
  
• Positive attitude.
  
• Ability to multitask and prioritize.
  
• Needs Home office or some office space availability.
  
• Computer, Cell Phone, Scanner, Printer.
  

Minimum Requirements:

• 
  
• College Degree - 4-year Undergraduate Degree.
  
• Minimum 5 years full-time work experience.
  
• Minimum 2 years' sales experience.
  

Environmental/Safety/Physical Work Conditions:

• 
  
• Able to sit for long periods of time.
  
• Able to travel throughout the territory and occasionally other domestic travel.
  
• Wear PPE when required for the job.
  
• Be able to lift up to 25 lbs.
  
• Ability to conduct product demonstrations requiring fine motor skills.
  
• Valid U.S. drivers license.
  
• Valid U.S. passport.
  
• Own vehicle for travel.
  

The physical demands described here are a representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The total compensation range (base + commission) is $140,000 - $150,000/annually depending on experience and location

#LI-MV1

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

• 
  
• Health, Dental, and Vision insurance benefits
  
• 401k plan with company match
  
• Paid Time Off
  
• Wellness initiative & Health Assistance Resources
  
• Life Insurance
  
• Short and Long Term Disability Benefits
  
• Health and Dependent Care Flexible Spending Accounts
  
• Commuter Benefits
  
• Parental and Caregiver Leave
  
• Tuition Reimbursement
  

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview

In this key role on the High Purity Sales Team, the Territory Manager is a sales professional responsible for managing and growing sales within a designated geographic area by building customer relationships, identifying new business opportunities, executing sales strategies and meting sales targets, handles product strategy, technical product management and sales. The BPM is the face of HPNE to the customer. This position must understand and then represent the client and the product requirements. The Territory Manager will work with the engineering, client services, materials, quality and production teams to ensure the product requirements and workflow are accurate. The Territory Manager is responsible for the overall customer satisfaction and retention.

Key Duties and Responsibilities:
The responsibilities include but are not limited to:

• 
  
• Identify new business opportunities aligned with the organization's growth strategy
  
• Actively drive HPNE product portfolio and services into the marketplace and defined region
  
• Maintain customers and build long-term relationships
  
• Meeting and exceeding sales targets
  
• Ensure efficiency with sales team and operations
  
• Present products and services to prospective customers
  
• Analyze data to find the most effective sales methods
  
• Provide technical support to customers for upstream and downstream processes
  
• Participating in industry events and trade shows
  
• Conduct onsite demonstrations
  
• Maintain updated and accurate account information
  
• Maintain strong cross functional relationship with key stakeholders in other departments
  
• Monitor competition within assigned region
  
• Stay abreast industry developments and customer announcements
  

Required Skills and Abilities:

• 
  
• Familiarity with Salesforce is a plus
  
• Ability to prioritize and multitask
  
• Proven sales skills
  
• Excellent written, verbal and presentation communication skills
  
• Strong attention to detail
  
• Ability to work effectively on a cross functional team and independently
  

Education and Experience:

• 
  
• Bachelor's degree in a science or technical major area preferred
  
• 5 years of sales experience required, ideally in biotech, bioprocessing or life science sector
  
• Proficient in MS office
  

#LI-MV1

The total compensation range (base plus at plan target incentive/commission) is between $195,000-210,000 per year with a six month guarantee depending on experience and location

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Granite has an immediate need for associates in the Managed Services department to work on configurations and activations of our managed services products. We are looking for representatives, preferably with experience in network routing and switching or relevant technical background willing to learn and excel in the field. This individual will be responsible for contributing to the technical implementation of our SDWAN and Security products at customer locations, from strategic planning and order configurations through to turning up and troubleshooting network devices. This position offers talented technical individuals the opportunity to work with some of the leading Security and SDWAN products on the market and fine tune their skills in a specialized expertise.

Duties and Responsibilities:

• 
  
• Work with internal resources to implement Managed Services solutions in the field
  
• Create configuration modifications alongside engineering to support project scale and execution
  
• Reconfigure devices as needed in troubleshooting environment
  
• Act as first level of troubleshooting during initial site turn up
  
• Develop and promote subject matter expertise and platform proficiency
  
• Work directly with customers on calls to facilitate network deployment
  
• Provide Day 1 Support for SDWAN and Security products at customer locations
  

Required Qualifications:

• 
  
• Entry level experience with network security and SDWAN products and concepts; Fortinet, Juniper, etc
  
• Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
  
• Experience in customer facing technical support roles
  
• Ability to work independently and make judgement calls to resolve issues
  
• Strong organizational skills, goal-oriented
  
• Excellent multitasking ability
  
• Demonstrative critical thinking and analytical problem-solving skills
  
• Availability to work overtime if required
  
• Solid work ethic
  

Preferred Qualifications:

• 
  
• CCNA/CCNP certification or equivalent
  
• Fortinet NSE certification or equivalent
  
• Bachelor's Degree in Computer Science, Network Design, Network Security or related field
  
• Experience with coding and automation platforms such as Python, Javascript or similar
  
• P2 Clearance / Government Agency Clearance
  

#LI-JH1

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you'll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.

This role is a hybrid position.
Some roles require an office while others may be done remotely. This position is considered hybrid, allowing for a combination of remote work and in-office collaboration. Qualified applicants must live within commuting distance of our Boston, Seattle or Goleta office locations.

What You'll Do

• Manage supplier relationships and commercial activities such as business and technology reviews, RFQs, and roadmap/strategy discussions.

• Craft comprehensive commodity and business strategies aimed at maximizing efficiency and driving down costs through strategic initiatives,

• Lead executive business reviews with internal/ external stakeholders.

• Establish commodity strategic direction by working with our technical teams, understanding the technical and the necessary business requirements that allow for a competitive advantage and position us for profitable growth. This requires a deep understanding of the supply base, technical needs and cost structures.

• Build robust supply chains based on product requirements and needs at the most basic levels of our supply chain to ensure that we have a complete and thorough understanding of the Sonos supply chain.

• Ensure continuity of supply. Set up long-term/ short-term capacity planning with supplier, partner with Operations and Material teams to schedule supply to meet Sonos's component demand.

• Collaborate with Product design and Engineering teams to review initial specifications of the parts/modules recommend sources to influence technical decisions in early phase of the program.

• Be able to manage multiple projects in parallel.

• Evaluate technical and business risks, analyze based on the data and create mitigation plans/alternatives.

• Need to support management of development builds, materials, and any risk to execute successful ramp in NPI stage.

What You'll Need

Basic Qualifications:

• BS degree with strong technical acumen and business understanding.

• 8+ years work experience in sourcing related field.

• Ability to toggle between strategic and detail oriented thinking.

• Top-notch negotiation skills.

• Ability to influence cross functional teams.

• Demonstrated ability to apply analytical techniques to problem solving.

• Strategic thinker and result oriented.

• Natural leadership competencies; influences others through style and subject matter expertise.

• An ability to balance business and technical objectives in decision making.

• Excellent communication/presentation skills.

• Ability to effectively work in multicultural global business environment.

Preferred Qualifications:

• Bachelor degrees or Master degree in electrical engineering preferred.

• Travel within US as well as internationally up to 15% of the time.

• Experience in consumer electronics industry.

• Established relationships with suppliers and supply chains.

• General understanding of semiconductor supply chains, manufacturing processes, and silicon platform development.

• Experience in systems - Arena, Microstrategy, Tableau, SAP.

• Hands-on experience in any of the following: Electrical Engineering, Semiconductor markets, Pricing strategy for electrical parts.

Research shows that some candidates may not apply for roles if they don't meet all the criteria. If you don't have 100% of the skills listed, we strongly encourage you to apply if interested.

Visa Sponsorship :Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for any US employer, both now and in the future.

#LI-Hybrid

Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.

The base pay range for this role based off geographic location is:

The specific pay offered will depend on the candidate's geographic location, as well as qualifications and experience. We apply geographic pay differentials based on the cost of labor in the market. Employees in high-cost locations may be compensated at the upper end of the range, while those in medium or low cost markets may be compensated at the lower end of the range. Your recruiter can provide more details about the specific salary range for your location during the hiring process.

Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.

We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health, wealth, and overall well-being of our employees. Regular full time employees in the US are eligible for benefits on day one, including:

• Medical, Dental, and Vision Insurance

• A 401(k) plan with company matching and immediate vesting

• An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required

• 80 hours of sick time upon hire, refreshed annually

• Up to 12 paid holidays per calendar year

• Sonos offers a generous paid leave program for new parents or to care for a family member with a serious health condition, as well as short- and long-term disability for your own medical condition

• Company-paid Disability, Life, and AD&D Insurance

• Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance

• Mental health benefits to support your holistic well-being

• A generous employee discount program & Sonos Radio HD - on us!

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.

Operations Support

Because your opportunities are endless

Here at Primark, we love to do things our way. We help our customers keep up with high fashion at affordable prices. Our strong values run through everything we do. We’re caring, dynamic and we succeed together. There’s real accountability and ownership here as you create a safe customer and colleague in-store environment and support operational excellence for an amazing shopping experience. If you are ready to do retail our way, apply now to be an in-store Operations Support colleague!

What will I be doing?

As the in-store Operations Support colleague, you will support the Store Manager and the Environmental Health & Safety (EHS) Lead with store operational and EHS task. In this role, you will act as the in-store main point of contact to help maintain a safe working environment and ensure a positive shopping experience for our customers. From supporting POS ticketing and maintaining stock file accuracy to promoting EHS compliance with training, this role is instrumental in support both safety and operational excellence in-store.

Here is how it looks in action:

• Support the Store Management team by proactively mitigating hazards, conducing training programs and driving operational excellence

• Support the customer experience by printing POS tickets and assist with updating price adjustments

• Support with EHS activities in accordance to local guidelines, including training new hiring and training refresher courses

• Raise maintenance repair orders, liaising with contractors, and supporting store management teams required contractor paperwork

• Assist with reporting and resolving technology repairs in a timely manner

• Input updates to systems and maintain stock file accuracy and manage lost property process

• Order PPE, store stationary orders, shop floor hardware goods, and ensure First Aid kits are stocked

• Support with routine self-audits and update the Store Manager/ EHS & Operations In-Store Lead on daily/weekly activities and deadlines

Who you are:

You have a passion for store operations and enjoy providing a great colleague and customer experience! You also bring the following skills and experience:

• Strong organizations, administration, and data entry skills.

• Great people skills with the ability to build and maintain credible working relationships with colleagues.

• Ability to effectively communicate, guide, and support colleagues

• Planning and organising skills with strong attention to detail.

• Administrative, data entry, and computer skills.

• Positive, proactive, and self-motivated

Excited? Good. Because it’s energising to put your skills to work, in a growing global business committed to helping people express themselves – and feel a sense of belonging.

We encourage all our people to grow, learn, and develop. Apply today to join us!

Our fashion isn’t one-size-fits-all and neither is our culture. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together.

The pay range for this role is: $18.70

This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate’s geographic region of work, job-related knowledge, skills, and experience, among other factors.

Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.

About Us

Named after the first Black American to graduate from college in the United States, Alexander Twilight Academy (ATA) is a free, longitudinal catalyst and high school and college access organization that provides hard-working, high-potential students from under-resourced backgrounds with the highest-quality educational and life-enriching opportunities. Through rigorous, year-round academic programming, support, advocacy, enrichment, and mentorship, ATA prepares middle school students to earn admission to and thrive at the nation's top high schools, colleges, and beyond. ATA makes a long-term commitment to serve each student and family we admit from middle school through college and beyond. ATA develops leaders who will change the world and catalyzes the next generation of great thinkers, creators, and changemakers to live meaningful lives of passion and purpose.

Piloted during the summers of 2018 and 2019 and launched, in earnest, during the 2019-2020 school year, ATA has grown by adding a new cohort of rising 6th grade students each year. ATA now serves six cohorts of students in grades 6-11. Alexander Twilight Academy is at an incredibly exciting inflection point after placing 100% of our 2023, 2024, and 2025 8th grade applicants into the Boston Exam Schools and prestigious independent day and boarding schools with a cumulative total of over $37M of financial aid in hand. ATA is continuing to grow and scale both the middle school model and fully build out the high school and college aspects of the model with robust programming, support systems, career exploration, internship training and placement, as well as college guidance and placement. Our first cohort of students will be entering college in fall 2027.

About the Role 

As the Assistant Director of Operations, you will be responsible for the following scope of work.

• Support all logistics for school-year and summer programming, including management of vendors, transportation, and food services. 
• Assist with compliance and execution of human resources functions such as benefits administration, issuing staff contracts, and staff onboarding. 
• Manage logistics for staff learning opportunities and community building to ensure a highly effective and collaborative team culture. 
• Conduct market research to grow and refine human resources policies.
• Oversee office systems to ensure an efficient and productive work environment. 
• Lead technology initiatives and troubleshooting, including Google Suite oversight and student chromebook management. 
• Assist with key financial projects, including invoice processing, budgeting, and coordinating vendor payments. 
• Support student information management systems, ensuring data is accurate and up-to-date.  
• Lead the continued launch and rollout of ATA’s new Salesforce database. 
• Oversee supply procurement in an efficient and highly cost effective manner. 
• Serve as an advisor to a group of current ATA students and families.
• Support additional programmatic projects as needed.

About You 

• You are firmly committed to educational access, equity, social justice, and ATA’s mission and vision.
• You have worked in a school or nonprofit setting, ideally in an operations capacity.
• You are steeped in process, are highly organized, and have an incredibly strong attention to detail.
• You have exceptional follow up and follow through, showing relentless persistence in closing out key tasks. 
• You are receptive to feedback and unafraid to take proactive steps to make improvements and/or solve problems.
• You are a successful multi-tasker and thrive when managing concurrent projects under tight deadlines.
• You are an excellent communicator and can confidently build relationships with students and families from diverse backgrounds.
• You are highly responsive and demonstrate excellent customer service with multiple stakeholders including ATA staff, students and families, vendors, and other key supporters in the ATA network.  

Qualifications

• Bachelor’s Degree required. Recent college graduates are encouraged to apply. 
• 1-2 years of professional experience in schools, nonprofits and/or the public sector is a plus. 
• Experience with Salesforce is a plus. 
• Experience with independent schools and/or Boston Public Schools is a plus.
• Fluency in Spanish, Haitian Creole, and/or Portuguese is preferred.
• Availability to work a flexible schedule - some Saturday and evening work is required.

The Details

This is a full-time role with expectations and benefits commensurate with all full-time roles at ATA.

• Location: Our team works together in our Jamaica Plain office on Mondays, Tuesdays, and Thursdays, with optional remote days on Wednesdays and Fridays. During the 6-week Summer Leadership Program we are in-person every day.
• Benefits: We offer a strong benefit package including healthcare, dental, vision, a 401K option, and a generous PTO policy including holiday closures.
• Compensation: Salary for this position starts at $56,000 and is commensurate with experience. 
• Start Date: Recognizing that many qualified candidates for this role may currently be in school-year contracts, we are offering a flexible start date, no later than June 15.

How to Apply

Please send your resume and cover letter to with the subject line “Assistant Director of Operations.”

Alexander Twilight Academy is an equal-opportunity employer and does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.

Senior Systems Engineer – Consumer Product Development

Location: Burlington, MA (Hybrid – minimum 3 days onsite)

Salary Range: $76,400 – $140,000 annually

Travel: 10–20% international travel

Position Overview

A leading consumer products organization is seeking a Senior Systems Engineer to support the development of innovative, high-volume consumer products. This role will serve as the technical product owner for cross-functional engineering teams, ensuring product requirements, performance, cost targets, and development schedules are successfully achieved.

The position works closely with global development teams and manufacturing partners to guide products from concept and development through validation and production readiness. The ideal candidate will bring strong experience in systems engineering, product architecture, and cross-functional technical leadership within consumer product development environments.

Key Responsibilities

Translate consumer and stakeholder needs into detailed system and product requirements.

Develop system architectures that support product functionality and performance goals.

Decompose system-level requirements into subsystems, modules, and components, ensuring alignment across engineering teams.

Manage interfaces between subsystems and coordinate with platform owners and engineering leads.

Support innovation initiatives and R&D activities required to meet product performance and development goals.

Participate in risk assessment, mitigation strategies, and validation planning throughout the product development lifecycle.

Apply structured engineering methodologies such as DMAIC, LAMDA, or similar frameworks to guide development processes.

Use data-driven decision-making and statistical analysis tools to support product design and testing.

Support prototype development, testing activities, and validation efforts during product development.

Communicate development progress, risks, and milestones to internal stakeholders and leadership teams.

Contribute to continuous improvement initiatives that enhance engineering processes and product development workflows.

Required Qualifications

Bachelor’s or Master’s degree in Engineering or a related technical discipline.

10+ years of engineering experience, preferably in high-volume consumer product development environments.

Experience in systems engineering, product architecture, and cross-functional technical leadership.

Knowledge of design validation planning, DFMEA processes, and risk analysis methods.

Experience using statistical analysis tools such as JMP, Minitab, R, or similar platforms.

Advanced experience with 3D CAD modeling tools (SolidWorks preferred).

Hands-on experience with prototyping, test fixture development, and experimental validation.

Strong communication and collaboration skills to work effectively across engineering, manufacturing, and product teams.

Preferred Qualifications

Six Sigma Green Belt or Black Belt certification.

Familiarity with systems modeling methods and finite element analysis concepts.

Experience working with global engineering teams and contract manufacturers.

Ability to support international collaboration and travel as needed.

Compensation & Benefits

Competitive salary range: $76,400 – $140,000 per year depending on experience and qualifications.

Annual performance-based bonus eligibility.

Comprehensive medical, dental, and vision insurance plans.

401(k) retirement plan with company match.

Paid time off, including vacation, sick time, and paid parental leave.

Short-term and long-term disability coverage.

Tuition reimbursement and professional development support.

Additional employee benefits and wellness programs.

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)

The Client

This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.

The Role

This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience

Responsibilities

• Handle tickets and calls directly to build deep product knowledge and earn customer trust
• Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
• Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
• Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
• Define and track key operational KPIs and build automations to drive ongoing efficiency
• Champion team autonomy and maintain quality standards throughout a period of significant scale

What We Need to See (Essential)

• 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
• Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
• Proficiency in maintaining & utilizing ticketing CRMs
• Demonstrated ability to thrive in hypergrowth environments and build processes from zero
• Comfort working across time zones (specifically West Coast)
• Genuine alignment with the company's mission in women's and children's health

What We’d Like to See (Bonus)

• Experience in a healthcare or regulated SaaS environment
• Familiarity with building or scaling a support function at a Series A-C stage company
• Experience with CRM automation and reporting

Location: Hybrid

Package: $60-80 per hour

Duration: 4 months