Information Technology For Development Jobs

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Information Technology Help Desk Manager

✦ New

Salary not disclosed

Brockton, MA 1 day ago

IT Helpdesk & Support Manager

Exciting opportunity to join a growing Fortune 500 organization!

You will manage a team of 20+ IT Support Techs and will oversee the day-to-day operations across numerous locations in the NE. Your mission is to balance tactical daily operations with strategic process improvements.

This is a direct hire position.

You will be based in an area southwest of Boston (Canton/Norwood/Walpole general area) with oversight for locations in MA, MD, VA, and RI (potential future expansion to other NE states). You will travel to various locations, as needed (majority of travel will be day trips, with approx. 20% overnight trips).

Excellent benefits include: 10% target bonus, 401k match, stock awards, flex time, paid training, etc.

RESPONSIBILITIES:

Lead, mentor, and supervise 20+ IT Support Techs and ensure the delivery of an exceptional IT Service Experience
Manage daily Helpdesk operations, including staff schedules & workload distribution
Ensure prompt response & resolution of incidents/service requests while monitoring ticket queues & performance metrics
Establish & enforce Helpdesk policies, procedures, & SLAs
Act as primary escalation point for complex or critical technical issues
Identify recurring technical issues & implement root-cause solutions to improve stability
Maintain & improve internal documentation, Knowledgebase, & SOPs
Oversee onboarding & ongoing training programs for IT Technicians
Prepare reports & executive dashboards re: Helpdesk performance, trends, improvement areas
Coordinate with other IT teams to resolve system-wide problems & ensure compliance
Collaborate with various depts. to ensure IT support alignment with business goals

REQUIRED:

1+ years as an IT Support/Help Desk Manager, including hire/fire responsibility
5+ years of hands-on IT Support or Helpdesk experience
Strong technical understanding of IT systems, hardware, software, & networks
Ability to mentor & train new IT Technicians
Experience with ITSM systems & remote support tools
Experience in data management & reconciliation
Strong analytical, problem-solving, communication, & customer service skills
Must have a driver mindset with a high sense of urgency in a fast-paced environment
Must pass a background check & drug test (excluding THC)
Must have a valid driver's license, reliable vehicle, & clean driving record

PREFERRED:

ITIL certifications
Budgeting & vendor management experience
SLA & KPI management experience
Cybersecurity compliance knowledge

W2 ONLY; NO 3rd Parties, C2C, or Visa Sponsorship

Not Specified

G

Manager of Information Security

🏢 Granite Telecommunications

Salary not disclosed

Quincy, MA 3 days ago

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

The Manager of Information Security leads Granite's enterprise security program, ensuring the protection of corporate systems, applications, cloud platforms, and data across the entire business. This role drives the strategy, implementation, and continuous improvement of security policies, controls, and processes while enabling secure operations across IT, Engineering, Operations, Legal, and customerfacing teams. It oversees vulnerability management, cloud security (GCP and AWS), identity and access management, application security, incident response, and thirdparty risk, ensuring security is embedded into technology decisions and business initiatives. The position also maintains focused support for governmentrelated compliance activities, such as NISTbased requirements and limited ATO documentation, representing a smaller but important portion of the role. Overall, the Senior Manager provides crossfunctional leadership to strengthen Granite's security posture, reduce risk, and support the organization's operational and strategic goals

Duties and Responsibilities:

Oversee and manage Granite's enterprise wide Information Security Program, ensuring
protection of corporate systems, data, applications, cloud environments, and business
operations across all departments (IT, Engineering, Legal, Ops, Customer facing
teams).
Lead the development, implementation, and continuous improvement of corporate
security policies, standards, procedures, and supporting governance documents.
Direct vulnerability management activities across infrastructure, cloud, and
applications; coordinate remediation with engineering, DevOps, and operations teams;
validate fixes through scanning and ongoing monitoring.
Oversee cloud security for GCP and AWS, ensuring secure configuration, access
control, and alignment with best practices.
Drive secure architecture reviews, application security requirements, and SDLC
security integration for internal products.
Partner with Engineering, Infrastructure, DevOps, and Network teams to evaluate
system changes, cloud migrations, firewall updates, and new deployments to ensure
security requirements and risk mitigations are properly addressed.
Lead incident response activities-coordinate triage, communicate with stakeholders,
review root causes, and ensure corrective actions and preventative measures are
implemented.
Manage enterprise identity and secrets programs, including MFA requirements, SSO
implementation, service account lifecycle, least privilege enforcement, and secure
credential rotation.
Guide third party risk management, review vendor documentation, determine required
evidence levels, and assess security impact of new or ongoing vendors.
Provide security guidance and support for business processes, system enhancements,
corporate initiatives, new integrations, and technology transformations across the
organization.
Lead recurring enterprise security meetings to align IT, Engineering, Legal, Audit, and
business leaders on priorities, risks, and remediation activities.
Ensure proper data handling practices across the business, including the identification
and removal of sensitive or regulated data from email, local drives, Teams, and other
systems.
Support corporate continuity and resilience activities, including business impact
analysis, response planning, and readiness validation.
* Provide accurate, timely responses to security questionnaires, proposals, and customer
inquiries across business units; contribute security content for RFPs, audits, and partner
assessments.
Maintain compliance for federal BSS/GBSS systems under NIST SP 800 53 / 800 171
and GSA requirements; update SSPs; and support ATO assessments as needed.
Provide federal agencies (e.g., GSA, DARPA) with required security documentation,
system diagrams, and responses when requested.
Perform other duties as required
Obtain/retain a government security clearance as may be required to perform the duties
of the position

Required Qualifications:

Bachelor's degree in Computer Science, Information Systems, Information Assurance,
or equivalent experience.
Eligibility to obtain and maintain Public Trust (Tier 2) or other federal security
clearances.
Handson experience implementing NIST SP 80053, NIST SP 800171, SOC 2, PCIDSS, RMF, and FISMA Moderate controls in enterprise environments.
Demonstrated experience with SSP writing, ATO packages, security assessments, and
continuous monitoring activities.
Experience with cloud security in Google Cloud Platform (GCP) and Amazon Web
Services (AWS). Familiarity with application security best practices (OWASP, SDLC integration,
SAST/DAST scanning workflows).
Ability to interpret and communicate security requirements to engineering, legal, and
operations teams.
Experience supporting vendor risk reviews, questionnaire responses, and assessment of
thirdparty security materials.
Experience with security controls in a converged infrastructure/virtual machine
environment
Experience developing information system security plans, policies, and procedures for
Local Area Network (LAN) information systems and wide area network (WAN)
information systems
Strong crossteam leadership, communication, and documentation skills.

Not Specified

A

Business Development Manager I, II, or III

✦ New

🏢 Astound

Salary not disclosed

Hyde Park, Massachusetts 1 day ago

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.

We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure.

We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity.

Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys.

At Astound, we believe in creating astounding possibilities for everyone, everywhere.

A Day in the Life of the Business Development Manager I, II, or III: Opportunity to earn up to $135,000
- $230,000 a year (or more), with uncapped commissions! We offer a $60,000
- $100,00 base salary with a commission plan that allows you the freedom to exceed quota! (
*See total compensation details below the job description).

You will be representing a superior internet package and company that cares about you and our customers.

Astound is looking to hire a Business Development Manager (BDM)I, II, or III in the greater Boston, MA market, supporting Nationwide.

The BDM I, II, or III is primarily responsible for Negotiating Right of Entry Agreements and Bulk agreements with condominium associations, property managers, property owners and developers, allowing Astound the opportunity to deliver its residential high-speed internet, cable television and phone services to area MDUs (multiple dwelling units).

Account Management of existing bulk portfolio and negotiation of renewal agreements with current bulk customers.

Negotiate new Right of Entry Agreements and new Bulk agreements with condominium associations, property managers, property owners and developers Source leads for new build opportunities Build relationships with real estate developers and property management firms Manage projects throughout the negotiation cycle as well as support the efforts of the building relations and customer support teams throughout the retention cycle Implement successful strategies to drive expansion of "on-net" commercial buildings in existing and new markets Target, identify and develop strategic revenue-producing partnerships and alliances Evaluate and support business development opportunities identified by our Enterprise sales channel Develop market analysis and business case to support expansion opportunities Build relationships with strategic partners and organizations Work effectively with sales engineering/network deployment team to ensure timely review, assessment and deployment of all leads Be aware of ALL new leads, market developments and potential target buildings, current or future.

This will include (but not limited to) the following activities: Business District walkthroughs Initiating and attending networking events General up to date knowledge of MTU market within territory Attend various business and association functions within territory, including some evening events Convey building lead information efficiently to support personnel and ensure all order information is entered accurately and within 24 hours Complete all Access Agreement paperwork, providing the owner/operator with a scheduled installation which has been stipulated by engineering and Complete all paperwork and agreements accurately, legibly and thoroughly Maintain and demonstrate a current knowledge of Enterprise products, programming, promotional offers, technology and deployment specifications Provide exceptional customer service at all times Manage CRM systems, process, and quality of data Produce CRM output reports as requested by management Maintain updated sales funnel records, logging notes, contact information & activities Project a professional business manner and operate with a high degree of integrity Other duties as assigned What You Bring to the Table: Three to five years in an outside sales or customer service environment managing business accounts Account Management experience is required Sales experience in real-estate or telecommunications or related industries preferred Experience working with realtors and property management firms is also preferred Exceptional business acumen Strong written and verbal communication skills required, as this position is responsible for ensuring potential customers understand the features and benefits of all Astound fiber products and the pricing and promotional offers available Ability to work within Microsoft Office applications, such as Word, Excel, and Outlook Ability to work with and manage CRM systems Must be able to work independently with minimal supervision Excellent detail orientation and follow through skills Strong discretionary skills; this position will have access to information of a confidential nature Demonstrated expertise in leading successful sales and/or market development organizations in technology businesses Proven ability to coordinate across broad teams including marketing, operations, sales, and finance Proven ability to conduct complex contract negotiations Proven results in developing a channel and exceeding sales organizational objectives Understanding of fiber optic data and telecommunications solutions in CLEC business Possess a valid driver's license with a satisfactory driving record per the Company's Vehicle Driving Policy Education and Certifications: High school diploma or equivalent is required College degree in business, project management, or related field is preferred We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program
*Benefits listed above are for regular full-time position Base Salary: The ba se salary range for this position is $ 60,000
- $ 100,000 annually , plus opportunities for bonus, benefits and commission, if applicable.

The base pay range represents the low and high end of the hiring range for this job.

Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

I BDM I- $60,000
- $75,000 annually BDM II- $75,000
- $85,000 annually BDM III- $85,000
- $100,000 annually Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.

Discrimination of any kind has no place here.

We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.

We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.5c143e31-5e48-4549-b638-05792d185386

Not Specified

G

Relationship Development Sales Intern

🏢 Granite Telecommunications

Salary not disclosed

Quincy, MA 2 days ago