Information Technology For Development Jobs in Opa Locka Florida Remote
2,286 positions found — Page 5
Job Description
Position Overview
The Customer Account Representative manages client accounts by maintaining relationships, providing support, and assisting with account growth. This role includes both customer service and sales-oriented responsibilities.
Key Responsibilities
- Manage and maintain customer accounts and relationships
- Communicate with clients regarding services, promotions, and updates
- Identify opportunities for account growth and upselling
- Resolve customer concerns and ensure satisfaction
- Maintain accurate records of account activity
- Collaborate with sales and marketing teams
- Strong communication and interpersonal skills
- Customer-focused with an interest in sales and account management
- Problem-solving abilities and attention to detail
- Organizational and multitasking skills
- Basic computer proficiency
- Team-oriented mindset
- Competitive salary package ($48,000 – $52,000 per year)
- Opportunities for professional growth and career advancement
- Hands-on training and skill development
- Supportive and collaborative work environment
- Stable full-time position with long-term potential
Location:
Pembroke Pines, Florida
At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Summary:
Directs the department's activities and resources to ensure alignment with the mission, values, and objectives of the department and organization. Plays a pivotal role in aligning patient care coordination and organizational goals, regulatory compliance, and financial stewardship. This role promotes a holistic approach to patient management and requires strong leadership skills to inspire and guide both the social work and case management teams in achieving shared goals while fostering collaboration. The Director oversees case management operations, executes initiatives to manage length of stay, prevents readmissions while ensuring resource allocation aligns with fiscal objectives. Manages a team who works under conditions that require quick informed decision making.
Responsibilities:
Prepares and evaluates departmental budgets and ensures that the department operates in compliance with allocated funding. Coordinates and directs internal/external audits.Plans and monitors staffing activities, including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives.Manages and evaluates department operations, including information technologies, service level determination and complaint management, to achieve performance and quality control objectives.Develops and implements departmental goals, plans, and standards consistent with the clinical, administrative, legal, and ethical requirements/objectives of the organization.
Competencies:
Education and Certification Requirements:
Accredited Program: Nursing (Required)Registered Nurse Compact License (RN LICENSE COMPACT) - Compact RN Multistate, Registered Nurse License (RN LICENSE) - State of Florida (FL)
Additional Job Information:
Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. This role demands an expert level understanding of case management, social work practices, and roles in discharge planning to ensure high quality efficient patient care. This role must be able to balance the needs of the patients and the system's objectives while maintaining regulatory standards. Requires knowledge of State and Federal regulations governing discharge planning conditions of participation, hospital information systems (e.g., logician and IDX), staff development techniques and performance improvements processes. Required Work Experience: Five (5) years of experience in a case management setting with, at least, two (2) years of leadership experience within case management. Other Information: Master's degree preferred.
Working Conditions and Physical Requirements:
- Bending and Stooping = 0%
- Climbing = 0%
- Keyboard Entry = 80%
- Kneeling = 0%
- Lifting/Carrying Patients 35 Pounds or Greater = 40%
- Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
- Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
- Lifting or Carrying > 75 lbs Non-Patient = 0%
- Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
- Pushing or Pulling 26 - 75 lbs Non-Patient = 60%
- Pushing or Pulling > 75 lbs Non-Patient = 0%
- Reaching = 60%
- Repetitive Movement Foot/Leg = 0%
- Repetitive Movement Hand/Arm = 80%
- Running = 0%
- Sitting = 80%
- Squatting = 0%
- Standing = 80%
- Walking = 80%
- Audible Speech = 80%
- Hearing Acuity = 80%
- Smelling Acuity = 0%
- Taste Discrimination = 0%
- Depth Perception = 80%
- Distinguish Color = 80%
- Seeing - Far = 60%
- Seeing - Near = 80%
- Bio hazardous Waste = 60%
- Biological Hazards - Respiratory = 60%
- Biological Hazards - Skin or Ingestion = 60%
- Blood and/or Bodily Fluids = 60%
- Communicable Diseases and/or Pathogens = 60%
- Asbestos = 0%
- Cytotoxic Chemicals = 0%
- Dust = 60%
- Gas/Vapors/Fumes = 60%
- Hazardous Chemicals = 60%
- Hazardous Medication = 40%
- Latex = 60%
- Computer Monitor = 80%
- Domestic Animals = 60%
- Extreme Heat/Cold = 0%
- Fire Risk = 0%
- Hazardous Noise = 0%
- Heating Devices = 0%
- Hypoxia = 0%
- Laser/High Intensity Lights = 0%
- Magnetic Fields = 0%
- Moving Mechanical Parts = 0%
- Needles/Sharp Objects = 60%
- Potential Electric Shock = 0%
- Potential for Physical Assault = 60%
- Radiation = 0%
- Sudden Decompression During Flights = 0%
- Unprotected Heights = 0%
- Wet or Slippery Surfaces = 60%
Shift:
Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.
Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.
We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.
Employment is subject to post offer, pre-placement assessment, including drug testing.
If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email
We are Foursys, a multinational consultancy specializing in technology and innovation, with operations in Brazil, the United States, and Europe. We combine technical excellence with a strategic mindset, always focused on delivering real value to our clients. Quality in delivery is a non‑negotiable principle.
Job Description :
Elaborate, Plan, and Implement new network and telecom carriers (Verizon/Comcast/Cogent) using different access
infrastructure for internet backbone (AS - Autonomous System), increase availability by allowing a better control in BGP
(iBGP/eBGP) and OSPF, management, and load sharing of internet traffic with multiple devices from different vendors
(Router, Firewall and Load balancer).
Network Engineer responsible for designing and implementation of the new acquiring and digital banking network for
Safrapay US. Plan and coordinate the actions that refers to the network involving external partners such as VISA,
Mastercard, Amex, Discover, Jack Henry, Fiserv, Salesforce, Feedzai, among others. Be compliant with data security
required by PCI Industry and OCC standards. Ensure high availability, resilience, and low latency.
Network Engineer responsible for designing and implementation of the High-Level Design (LLD) and Low-Level Design (LLD)
of Safrapay US infrastructure on Cloud and On-Primes Datacenters in 5 different locations and over than 200 devices.
Elaborate, Plan, and Implement new telecom carriers using different access infrastructure for internet backbone (AS -
Autonomous System), increase availability by allowing a better control in BGP (iBGP/eBGP), management, and load sharing
of internet traffic with multiple devices from different vendors (Router, Firewall and Load balancer).
Responsible for the architecture and management of routers, switches, and firewalls in private network, VPN, VRF, NAT,
HSRP and NLB) in different segments of access (Card Schemes Network, Payments Network and Corporate Partners, using
BGP and OSPF on LAN and WAN networks.
Implement Security / Hardening (PCI Industry and OCC) according to Rules, Vulnerability Analysis, and Compliance on
Devices such as (Route/Switch), Firewall (Fortigate and Firepower) and Load Balancer (BIGIP/F5).
Job Title: IAM Architect – SailPoint Identity Security & Cloud Security
Location: Miami, FL, Onsite
Duration: Contract
Role Summary
We are seeking an experienced IAM Architect to lead the design and implementation of enterprise identity governance and cloud security solutions. The role will focus on architecting and deploying SailPoint Identity Security Cloud and other solutions from SailPoint Technologies to strengthen identity lifecycle management, access governance, and cloud security across enterprise environments.
Key Responsibilities
- Architect and implement enterprise Identity and Access Management and identity governance solutions.
- Lead the design and deployment of SailPoint Identity Security Cloud (ISC) and SailPoint IdentityIQ.
- Define architecture for identity lifecycle management, access certifications, role-based access control (RBAC), and policy enforcement.
- Design integrations between SailPoint and enterprise systems, directories, and SaaS applications.
- Architect IAM controls across cloud environments such as Amazon Web Services, Microsoft Azure, and Google Cloud.
- Establish identity governance frameworks to support least privilege, compliance, and security policies.
- Provide architectural guidance to engineering teams and stakeholders on IAM and cloud security best practices.
Required Skills
- 10+ years experience in IAM and identity governance architecture.
- Strong hands-on expertise with SailPoint Identity Security Cloud and/or SailPoint IdentityIQ.
- Experience designing scalable IAM architectures for enterprise and cloud environments.
- Strong understanding of identity lifecycle management, access reviews, RBAC, and compliance frameworks.
- Experience with API integrations, identity connectors, and enterprise directory services.
Flexible scheduling with a side of always feeling valued. A job at McDonald's offers a job combo that fits YOU.
PERKS & BENEFITS:
- Competitive pay between $14.75 per hour - $16.76 per hour
- Employee discounts and free meals
- Paid sick leave and/or paid time off
- Tuition reimbursement and/or educational assistance
- Training and advancement opportunities
- Weekly direct deposit
- 401k plan*
- Medical, dental, and vision benefits*
And much, much more!
*Available to full time employees in select locations.
This role is vital to the guest experience because you'll:
- Lead the experience: Check in with guests and make sure they are enjoying themselves
- Be the solution: Handle guest concerns and provide resolve to their satisfaction
- Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
- Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features
To be successful in this position, you'll need:
- A humble and hospitable demeanor;
- Passion for helping and serving others (customers and fellow team members);
- A desire to learn and grow; and
- The ability to communicate effectively and anticipate customer needs
So, what's your job combo?
Equal Employment Opportunity and Our Value of Inclusion
McDonald's is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald's provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald's provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact .
This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.
Job Title: Software Trainer (Hybrid)
Location: North Wilkesboro, NC (50% Travel Required)
Job Type: Full-time
About the Role:
We are seeking a knowledgeable and engaging Software Trainer to deliver high-quality live virtual/in-person training sessions to dental practices using our proprietary software. This role is based in North Wilkesboro, NC and requires up to 50% travel to customer locations.
Key Responsibilities:
•Deliver live virtual or in person training sessions for dental practice teams, tailored to different roles (front office, hygienists, billing staff, etc.)
•Customize training plans based on practice needs, user roles, and software configuration
•Support onboarding of new customers through scheduled remote training sessions, webinars, and follow-up Q&A
•Maintain a deep understanding of product functionality, updates, and best practices
•Assist with the development and updates to training materials, including manuals, video guides, and reference sheets
•Troubleshoot common user errors and guide users to solutions during sessions
•Collaborate with implementation, support, and customer success teams to ensure consistent messaging and customer satisfaction
•Gather and relay customer feedback to help shape product enhancements and training improvements
Qualifications:
•3+ years of experience in dental practice operations, dental software training, or SaaS onboarding
•Proficiency with dental management software (e.g., Dentrix, Ascend or Dentrix Enterprise preferred)
•Strong in-person presentation skills and confidence using video conferencing tools (GoToMeeting, Teams, Bomgar, etc.)
•Ability and willingness to travel up to 50%
•Experience delivering software training
•High attention to detail and customer-centric mindset
•Tech-savvy with the ability to quickly learn new tools and features
Additional Qualifications:
•Experience working with remote or hybrid teams
•Instructional design or adult learning content development
•Familiarity with CRM, LMS, or help desk platforms (e.g., Salesforce, Skilljar)
Remote working/work at home options are available for this role.
This role will help define, schedule, control, and adjust all IT transition tasks of the project.
This role is a specialized project manager responsible for the facilitation of the IT technical support transition and technical knowledge transfer.
Position Responsibilities: · Lead and facilitate the execution of the approved transition plan and report progress to leadership · Serve as primary point of accountability between the System Integrator, internal IT teams, and business stakeholders · Enforce knowledge transfer, documentation, and vendor exit requirements · Ensure operational readiness, security compliance, and disaster recovery preparedness · Identify risks and escalate issues with mitigation recommendations · Manage the scope, risk, issues, deliverables, and schedule of project directly related to all IT technical transition and knowledge transfer tasks · Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule · Work with the Project Managers, Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations · Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them, as needed · Facilitate, communicate, and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints · Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them · Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams · Work in an Agile environment and understand Agile methodologies · Participate in project meetings, including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups · Collaborate within an Agile software development process with Software Developers, Subject Matter Experts, and stakeholders Position Qualifications: · 5+ years of IT experience, preferably as an IT Technical Transition Manager, including matrix management experience leading business, vendor, and/or technology teams · 3–5 years of experience in IT management, technical program management, and/or application or infrastructure operations leadership · Demonstrated experience transitioning systems from vendor-led to internally supported, or on-premises to cloud environments · Strong organizational skills and ability to manage multiple testing activities within the program simultaneously · Strong understanding and knowledge of .NET application architectures · Hands-on knowledge of Microsoft Azure, including App Services / Functions, Azure SQL, Storage, and Key Vault, Azure Monitor and Application Insights, and Azure RBAC and managed identities · Experience with Azure DevOps, CI/CD pipelines, and operational monitoring · Understanding of public sector IT governance, security, and compliance requirements · Strong vendor management, stakeholder communication skills and contract enforcement skills · Ability to lead cross-functional technical teams during high-impact transitions · Familiarity with ReactJS-based front ends (support perspective) · Proven experience leading complex IT transitions or transformations · Ability to translate technical risks into executive-level language · Excellent facilitation and decision-making skills · Experience implementing or managing IT service management (ITIL-aligned preferred), Incident, problem, and change management, and/or production support models · Strong documentation and operational discipline · Ability to design and execute phased transition plans · A minimum of a Bachelor's Degree in Computer Science, Information Systems, or other relevant field required Note: This is a W2 contract role – this role is NOT open to C2C, 1099, or 3 rd party candidates .
Remote working/work at home options are available for this role.
Duration: 12-month contract (potential extension or conversion)
Location: Hybrid – Houston, TX
Required Pay Scale: $45-$50/hr on W2 ( Need to pay own parking)
***Due to client requirements this role is only open to USC or GC candidates***
We are looking for a Senior Technical Business Analyst with strong experience in digital products, enterprise websites, and Agile delivery. This role blends Business Analyst and Scrum Master responsibilities, supporting digital product initiatives and ensuring smooth collaboration between business, marketing, and technical teams.
This is an excellent opportunity for professionals who have hands-on experience with enterprise CMS platforms, Agile environments, and digital ecosystems.
Role Overview
The Senior Technical Business Analyst will partner closely with the Digital Product Owner and project teams to drive digital product development and Agile delivery. The role requires strong expertise in requirements gathering, backlog management, stakeholder collaboration, and Agile ceremonies.
The ideal candidate brings experience working with enterprise websites, digital marketing platforms, and Adobe Experience Manager (AEM).
Key Responsibilities Business Analyst Responsibilities
- Collaborate with Product Owners and stakeholders to gather, analyze, and translate business requirements into clear user stories and technical requirements
- Manage and maintain the Azure DevOps (ADO) backlog, including story prioritization and grooming
- Lead User Acceptance Testing (UAT) including test planning, execution oversight, and issue tracking
- Provide sprint summaries and milestone updates to business and technical stakeholders
- Coordinate with business users to manage testing, feedback cycles, and feature rollouts
- Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives
- Remove blockers and support the team to maintain delivery momentum
- Monitor team velocity, sprint health, and workflow improvements
- Promote Agile best practices and foster a collaborative team environment
- Support the Product Owner with sprint goals and stakeholder alignment
- 5–8 years of experience in Business Analyst and Scrum Master roles within digital or website environments
- Strong experience with enterprise websites and digital marketing platforms
- Hands-on expertise with Adobe Experience Manager (AEM) is required
- Experience with Adobe Customer Journey Analytics, Adobe Launch, or Adobe Target is a plus
- Knowledge of UX best practices, SEO fundamentals, QA/testing workflows, and digital analytics
- Strong understanding of Agile/Scrum methodologies
- Experience using Azure DevOps or similar backlog management tools
- Ability to write clear user stories and define acceptance criteria
- Excellent communication and stakeholder collaboration skills
- Agile certification (CSM, PSM, etc.) preferred
Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.
Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: // 9
At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits:
- Health, vision, and dental insurance (single and family coverage)
- 401(k) plan (employee contributions only)
Remote working/work at home options are available for this role.
We’re hiring a B2B SaaS Account Executive to drive growth for our AI-powered solutions used by growing and enterprise businesses.
As an Account Executive at Commercient, you’ll own the full sales cycle for our AI automation and chatbot solutions, from prospecting and demos to closing complex B2B SaaS deals. You’ll work directly with customers to understand real business problems and translate cutting-edge AI—LLMs, intelligent automation, and ERP–CRM integrations—into practical, high-impact outcomes. This is a SaaS sales role for someone excited to sell sophisticated AI technology, engage senior stakeholders, and help shape the next generation of AI-driven sales motions.
At Commercient, you’ll own the full sales cycle, working directly with decision-makers to understand business challenges and position high-impact solutions that combine ERP, CRM, and AI capabilities.
Location: Atlanta (Hybrid)/US (remote)
What You’ll Do
As our Sales Representative, you’ll be on the front lines driving our growth:
- Prospect, pitch, and close deals for our AI technology solution such as our chatbot
- Build and nurture strong client relationships with Salesforce, HubSpot, Zoho, etc.
- Represent Commercient at meetings, demos, and events across the US
- Gather insights from the market to help shape our product and sales strategy
- Hit and exceed sales targets while growing your career in a fast-moving company
- Travel to several conferences per year in the US
Who You Are
- Sales hunter with a passion for building relationships and closing deals
- Energetic, ambitious, and motivated by results
- AI enthusiast who likes to learn about AI and stays current with the trends
- Comfortable meeting clients and thriving in a dynamic, less-structured environment
- Bachelor’s degree or equivalent experience in Sales, Business Development, or related fields (optional if you have killer sales results!)
- 3-7 years of experience in SaaS or AI solution sales (ERP, CRM, or automation experience strongly preferred)
- Familiarity with Salesforce, HubSpot, or ERP ecosystems
- Understanding of AI chatbots, RAG systems, or natural language interfaces (bonus if you can explain GPT, embeddings, or vector databases in plain English)
- Consultative, high-EQ selling style with technical curiosity
- Comfortable engaging at C-level and VP-level
- Self-starter with strong pipeline discipline and storytelling ability
- Excited about shaping a next-generation AI sales motion
- Experience with any Chatbot or LLM tech stack: Google Gemini, Google AI Studio, Open AI, Liveperson, Drift chat, Microsoft Copilot, Agents, Agentforce, HubSpot AI, Support desk or Helpdesk AI assistants, Slack AI assistants, etc.
- Comfortable working independently in a remote team environment
- Applicants must have near-native English proficiency. A short written and verbal English evaluation will be part of the selection process.
Not for you if: you dislike rejection or ambitious goals.
Why Join Us?
- Be a key player in our expansion — your impact is direct and visible
- Work closely with founders and an international team
- Learn and grow in a tech-driven, fast-moving environment
- We have an engaging, collaborative culture focused on succeeding together
Compensation & Perks
- Competitive base starting at $55k (based on experience) + commission — uncapped, performance-driven commissions per annual On Target Earnings (OTE)
- Our compensation plan creates a space for you to be in control of what you make. The base is a great start, but uncapped commission is accessible your entire career with us (your base and commission will increase as you grow with the company).
- Comprehensive Benefits Package
- 401k program with generous company match
- PTO
- Hybrid role based in Atlanta, GA with fully remote option for US-based candidates
About Commercient
Commercient helps growing companies streamline Sales, Marketing, and Customer Service by seamlessly connecting ERP and CRM systems through our AI-driven integration platform. Over 50,000 users rely on Commercient SYNC daily to automate key business processes—sales, billing, invoicing, and payments—across top CRMs like Salesforce, HubSpot, and Microsoft Dynamics. We’re an innovative, global SaaS company with 20+ years of experience and customers in 1,000+ organizations worldwide.
Why Work With Us
- Work remotely with a diverse, supportive, and fun global team
- Be part of an innovative company that embraces cutting-edge technology
- Enjoy learning and development opportunities to grow your career
- Flexible work-life balance and an environment where ideas thrive
Ready to join an innovative team building the world’s leading ERP–CRM integration platform? Apply today and grow your career with Commercient.
Remote working/work at home options are available for this role.
*This role will be based out of our various retail locations throughout Missouri along with one day per week working from home supporting centralized services*
Job Summary
Responsible for ensuring the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies and procedures. Works effectively in a hybrid work environment (such as Pharmacy store, Call Center, Micro-Fulfillment, and/or remote) and provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness of drug interactions leveraging omni-channel services (e.g., in person consultation and via the phone). Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcomes services. Supports the efficient workflow of the pharmacy and assists the pharmacy management in identifying ways to optimize pharmacy financials, inventory management and enhance the patient experience. #LI-Hybrid
- Performs pharmacist tasks, including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and dispenses prescribed medications.
- Enhances patient experience by focusing on healthcare services (e.g., patient consultation, medication management, drug therapy reviews) and retail, clinical, or wellness services such as immunizations, disease state management and specialty programs. Listens to patients concerns and issues, acts as a sounding board for pharmacy concerns and provides feedback to operations leaders. Resolves customer queries and issues in a timely manner to ensure a positive customer experience.
- Conducts centralized support, including patient registration, exception resolution, and assists with resolving patient issues. Performs in-person or virtual product/prescription reviews, within guidelines.
- Provides expertise, resources, education and support to broader team. Supports staff training and development opportunities. Promotes teamwork and motivates staff by fostering a shared vision;
- Supports company policies, procedures, mission, values, and standards of ethics and integrity.
- Partners with leadership team in analyzing performance (KPIs), financial and customer service data; Implements procedures for pharmacy asset protection and inventory management.
- Ensures the pharmacy adheres to regulations, company policies and standards. Collaborates with leaders to establish workflow procedures (e.g., assigning roles, coordinating activities and soliciting employee suggestions). Oversees pharmacy opening, closing and shift change.
- Maintains and develops relationships with medical providers and other health professionals.
- Ensures pharmacy staff follows up with medical providers’ to clarify prescriptions, dosages, refills, interactions and allergies, to suggest alternative medications and answer questions.
- Maintains current knowledge of pharmacy systems technology (e.g., workflows, prescription fulfillment, billing, clinical documentation, training, inventory management, and POS registers).
- Processes insurance claims. Liaises with insurance companies, medical providers and auditors.
- Develops and maintains relationships with the local medical community, including physicians, nurses, and other healthcare providers. Participates in community outreach activities to promote the pharmacy business and enhance growth opportunities. Participates in community events that reflect the unique communities we serve as requested by leadership team.
- Drives compliance and continuous improvement in the delivery of clinical pharmacy patient care and services by studying, evaluating, and re-designing processes; monitoring and analyzing results; and implementing changes. Adheres to regulatory compliance and standard operating procedures.
- Maintains awareness of third-party pharmacy business opportunities and assures proper administration and implementation of pharmacy systems and procedures.
- Seeks professional development and solicits feedback. Maintains current knowledge and required licensing/credentialing/certification as established by federal and state regulations. Stays current with pharmacy trends and best practices.
About Walgreens
Founded in 1901, Walgreens ( ) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Basic Qualifications
- BS in Pharmacy or Pharmacist Degree from an accredited educational institution.
- Current Pharmacist license as granted by the appropriate state licensing authority.
- Experience performing prescription dispensing activities, demonstrating a strong working knowledge of applicable state and federal controlled substance laws.
- Certified Immunizer or willing to become an immunizer within 90 days of hire.
- Willing and able to work effectively in different and/or multiple work environments (such as Centralized Services, Retail Pharmacy, Specialty Pharmacy, and/or virtual).
Preferred Qualifications
- At least 1 year of pharmacy experience, including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.
- Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
- Experience with pharmacy technology including Intercom, Promise, and Plus.
- Has completed specialized training regarding medication and disease state or has sufficient practical experience necessary to provide specialized services offered at clinic location (HIV, Organ Transplant, Oncology, etc.).
We will consider employment of qualified applicants with arrest and conviction records.
#LI-MF1
Salary Range: $127,920 - $168,896 / Salaried
Remote working/work at home options are available for this role.