Information Technology For Development Jobs in Covington Ky Flexible

2,104 positions found — Page 4

Commercial Cleaning Technician - FT - 2nd Shift -
✦ New
Salary not disclosed
Cincinnati, OH 12 hours ago

Join a team where your skills make a real difference every day! We’re looking for motivated cleaning service professionals who take pride in solving problems, keeping facilities running smoothly, and delivering top-notch service with a positive attitude. If you're ready to grow your career with a company that values your expertise, supports your development, and celebrates your success - then apply now! Our team is looking forward to learning more about you.

TDG Facilities, LLC is seeking COMMERCIAL CLEANING TECHNICIANS in the Greater Cincinnati area. Ideal candidates will be highly dependable, committed to being on site daily to support general facility operations, able to provide cleaning services to the highest standard with a qualified and skilled team. Qualified candidates will have commercial cleaning experience and will have reliable transportation to work.  If you enjoy supporting a dedicated customer facing team, this role could be a perfect fit for you. Come join a fast-growing company with a commitment to growing talent and providing exceptional service.

Schedule: Full Time - 2nd Shift ($16/$18 per hour). Come join an amazing team in a growing company!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Work with site-based personnel to ensure daily cleaning tasks are performed
  • Maintain and use janitorial equipment safely and properly
  • Clean and sanitize restrooms
  • Dust and clean hard surfaces
  • Vacuum, sweep, mop floors – including stairs, hallways, and commons areas
  • Clean and vacuum carpets
  • Empty all trash receptacles, replace liners, and place in dumpster
  • Wipe down doors and clean glass if applicable
  • Support laundry facility function
  • Periodic special facility team projects
  • Restock supplies
  • Other tasks as assigned

QUALIFICATIONS:

  • Commercial janitorial experience a plus!
  • Keen eye for detail
  • Ability to self-manage and perform essential duties daily
  • Excellent time management and communication skills
  • Commitment to completing work daily to support customer operations
  • Must be able to pass background checks, drug screening

BENEFITS:

  • Health, Dental, Vision, STD/LTD
  • Paid Time Off
  • Paid Holidays
  • 401k

TDG Facilities is full-service facilities management company based in Cincinnati, OH with over 6M square feet under management in OH, IN, KY, TN, GA, AL & FL. We work together to go above and beyond to ensure that our clients are proud of their environment. Our clients include, Fortune 500 companies, healthcare facilities, public and private schools, private investor groups and municipalities.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.




Compensation details: 16-18 Hourly Wage



PIf241616eeb18-31181-40015674

Not Specified
Service Tech
✦ New
Salary not disclosed
Cincinnati, OH 1 day ago
BFC Solutions is looking for motivated, dependable people to join our team! 

This position will cross train in commercial refrigeration case maintenance and HVAC preventative maintenance. This is a permanent, full-time position with the largest HVAC preventative maintenance company in the country!

Why Join BFC Solutions?

• Weekly pay

• 401(k) with employer matching

• Health, dental, and vision insurance

• Company vehicle and company-provided cell phone

• Paid time off and 8 paid holidays

• Excellent advancement opportunities

• Paid training

• Tools, uniforms, and supplies provided

What You Will Do:

• Clean and maintain refrigeration and display cases in retail and commercial environments

• Replace air filters and perform basic HVAC maintenance primarily in rooftop air ventilation and HVAC systems for retail and commercial customers

• Work independently with remote supervision and support 

• Use company and customer technology platforms to document work

• Opportunity to transition into a Service Technician role working on HVAC systems and rooftop air ventilation equipment 

 What We Are Looking For:

• Minimum age of 21 (for company vehicle insurance)

• Valid driver’s license with a good driving record

• Comfortable working at heights up to 40 feet and using extension ladders

• Ability to meet OSHA ladder safety requirements

• Weight under 275 pounds due to ladder restrictions

• Ability to work outdoors in all weather conditions

• Ability to lift and carry up to 75 pounds repeatedly

• Willingness to work 45–50 hours per week if needed

• Strong work ethic, integrity, and customer service mindset

• Comfortable using technology and working independently

Preferred Experience:

• Commercial HVAC maintenance

• Construction or roofing work 

• Cable installation or route-based work

• Facility or grounds maintenance

• Delivery, installation, or field service roles

 At BFC Solutions, we value our technicians. From paid training to long-term career growth, you’ll have the support, tools, and opportunities to succeed in a growing industry!

 #ind123




Compensation details: 22-23 Hourly Wage



PI5c9b342d22fa-31181-39945642

Not Specified
JD Edwards EnterpriseOne Functional Manufacturing Consultant
Salary not disclosed
Cincinnati, OH 2 days ago

Terillium is seeking an experienced Oracle JD Edwards EnterpriseOne Manufacturing Consultant

The ideal candidate would be an upbeat professional who can thrive in an innovative tech environment and collaborate with clients to deliver a state-of-the-art solution. The individual will excel at delivering high quality service and cutting-edge technology solutions to Terillium clients in the Oracle community.


This position focuses on guiding and assisting clients through all phases of project implementations of Oracle JD Edwards Manufacturing Applications.


We have a requirement for Manufacturing Consultants that have implementation experience in EnterpriseOne and the majority of the following applications: Product Data Management, Engineer To Order, Shop Floor Management, Resource & Capacity Planning, Configurator, Material Planning and Advance Planning. The following industries are preferred: Manufacturing, Distribution and Construction.



Additional Requirements:

Bachelor’s degree, Masters preferred

Consulting Experience

Multiple E1 implementations

Travel is required




Please visit for more information. Interested Candidates: please forward resume along to


Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.


Terillium is an Equal Opportunity Employer. Only qualified candidates will be contacted.

Not Specified
Mortgage Processor
Salary not disclosed
Cincinnati, OH 3 days ago

Hi,

If anyone interested please call me and share your updated resume.


Position: Mortgage Loan Processor

Location: Cincinnati, OH 45245 (Onsite/Hybrid)

Duration: FTE/ Direct Hire


  1. a. The primary responsibilities of Company for the Mortgage Loan Processing are as follows:
  2. i. Perform outbound calls/emails to the Borrower’s regarding loan status in accordance with the Lender’s policy and procedures and within the standard performance levels agreed.
  3. ii. Receive and respond to inbound calls/emails from the Lender and Borrowers regarding loan status in accordingly with the Lender’s policy and procedures and within the standard performance levels agreed.
  4. iii.. Enter accurate and timely loan information into the Loan Origination System.
  5. iv. Upon order and receipt of loan documentation, review and approve the loan per authority level.
  6. v. Submit loans to underwriting for conditional review and final decision.
  7. vi. Coordinate with Lender’s Sales team prior to withdrawal of a loan application. vii. Hand-off internally to closing unit after performing pre-closing steps.


Knowledge/Experience:

  1. • One to two years of conventional mortgage Processing experience
  2. • Knowledge of full loan cycle processing (from beginning to end)
  3. • Strong understanding of Desktop Underwriter (DU) and Loan Prospector(LP) and HARP guidelines
  4. Competencies/Skills:
  5. • Strong communication skills, verbal and written
  6. • Strong analytical skills
  7. • Demonstrated ability to resolve complicated issues as they arise
  8. • Proven organizational skills and demonstrated ability to prioritize and multi-task
  9. Skills. Able to work through multiple computer programs and multi-computer monitors
  10. • Flexible in terms of shifts
  11. • Knowledge of MS Office


Thanks

Arvind

832-864-8727

Not Specified
Stadium Food Server - PT
✦ New
Salary not disclosed
Cincinnati, OH 6 hours ago
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Not Specified
Data Science Sr Analyst (Hybrid)
Salary not disclosed

*At Securian Financial the internal position title is Data Science Sr Analyst or Data Science Consultant. The title and salary will be determined based on experience and applied skills.*

Summary

As an Operational Support Data Scientist at Securian Financial, you will bridge advanced analytics and day-to-day business operations by designing, deploying, monitoring, and continuously improving AI-driven solutions that support enterprise processes.

This role focuses on supporting reliable, scalable, and explainable AI solutions that enhance operational efficiency, decision support, customer experience, and risk management across Digital, Marketing, Sales, and Servicing functions.

You will operate at the intersection of data science, MLOps, and the business - ensuring models are maintained, enhanced, monitored, and aligned with Securian's Enterprise Data Strategy Vision and Operating Principles.

Responsibilities include but are not limited to:

AI Solution Development & Deployment

  • Work with business teams to enhance existing solutions to enhance and optimize existing AI/ML solutions.

  • Deploy and manage solutions using cloud-native tools (e.g., AWS SageMaker).

Operational Model Support & Optimization

  • Monitor model performance, data drift, and operational KPIs.

  • Troubleshoot production issues and continuously enhance and optimize models for performance, stability, and cost efficiency.

  • Establish measurement frameworks to quantify operational impact of deployed solutions.

Data Engineering & Analytical Execution

  • Transform structured, semi-structured, and unstructured data into actionable features and insights.

  • Perform exploratory analysis and visualization to identify operational improvement opportunities.

  • Collaborate with engineering teams to productionize data solutions.

Stakeholder Engagement & Explainability

  • Partner with cross-functional operational stakeholders to understand business workflows and translate them into AI-enabled solutions.

  • Communicate complex AI methodologies and results clearly to technical and non-technical audiences.

  • Ensure model transparency, explainability, fairness, and ethical AI application in alignment with enterprise governance standards.

Required Qualifications

  • Demonstrated experience developing, deploying, or supporting production AI/ML models in cloud environments.

  • Strong proficiency in Python and experience with tools such as AWS SageMaker and GitHub.

  • Experience building operationalized data science solutions (not just prototypes).

  • Strong understanding of statistical modeling, machine learning algorithms, and model validation techniques.

  • Ability to clearly explain technical concepts, model outputs, and operational trade-offs to stakeholders.

  • Strong ethical judgment with a commitment to responsible and unbiased AI development.

Preferred Qualifications

  • 2+ years of hands-on experience in data science, applied AI, or machine learning.

  • Experience supporting AI solutions in operational or production environments.

  • Familiarity with MLOps practices, model governance frameworks, and automation tooling.

  • Experience working in regulated industries (financial services preferred).

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

$72,000.00 - $134,000.00

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

  • We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

  • Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

  • Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

  • Mental Wellness and Disability

  • Pride at Securian Financial

  • Securian Young Professionals Network

  • Securian Multicultural Network

  • Securian Women and Allies Network

  • Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here


Remote working/work at home options are available for this role.
Not Specified
Sr. Financial Systems Analyst (Hybrid)
Salary not disclosed
Chicago, IL, Hybrid 3 days ago

Sr. Financial Systems Analyst

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Financial Systems Analyst on our Finance team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Sr. Financial Systems Analyst, you will provide administrative
and functional maintenance and support for AMA's financial applications,
including Infor/Lawson, Oracle EPM (Hyperion), Blackline, Ironclad, Concur, and
other Finance-led systems. Focus on business process management, system
utilization, and ensuring data integrity across Finance. Liaise
with internal customers, functional areas and IT resources as well as external
vendors including hosting and SaaS providers.

RESPONSIBILITIES:

Financial Systems Management

  • Provide functional support for month-end closing activities, monitor interfaces, troubleshoot user issues, meta-data maintenance, and financial systems operation.
  • Perform requirement gathering, analysis, documentation, and coordination of system enhancements or configuration changes based on Finance business needs.
  • Conduct testing and user acceptance for system changes.
  • Identify system issues by understanding Finance business processes and develop solutions to resolve the issues.
  • Collaborate with internal customers, functional areas, and IT resources to evaluate opportunities for system optimization.
  • Participate in troubleshooting sessions for system issues, proposing business-side solutions and providing subject matter expertise.
  • Maintain the security, confidentiality, and integrity of data on all AMA financial systems.

Documentation, Process, and Project Management

  • Document and analyze business processes, system configuration, and user procedures.
  • Support transition planning, system upgrades, and releases in conjunction with IT and vendors, providing business-side expertise and functional testing.
  • Provide input on changes requests and assist in evaluating system impacts.
  • Prepare training materials and support end users.
  • Work on cross-departmental initiatives to streamline processes/workflows to improve efficiency of monthly financial closes.

Technical Collaboration

  • Perform limited hands-on scripting, including simple SQL queries,
  • Collaborate with IT teams for complex technical tasks, integrations, and technical troubleshooting.
  • Work with system vendors and IT to support system upgrades, enhancements, and drive issue resolution.
  • Document data flows between Finance systems and assist in defining requirements for integrations.

May include other responsibilities as assigned

REQUIREMENTS:

  1. Bachelor's Degree in Finance, Accounting, Information Systems,
    or a related field required.
  2. 5+ years of experience working on finance business processes and
    a suite of financial applications including Infor/Lawson or similar ERP systems
    required.
  3. In depth expertise with multiple financial system cycles including
    accounts receivable, accounts payable, general ledger and bank settlement
    processes.
  4. Demonstrated ability to gather and document business
    requirements, assist with solution configuration / design, and coordinate user
    acceptance testing.
  5. Strong collaboration skills with IT and vendors.
  6. Working knowledge of both relational and multi-dimensional data
    modeling concepts and processes using Microsoft SQL.
  7. Strong analytical and problem-solving skills, with the ability
    to understand complex financial definitions and information and grasp
    technology concepts.
  8. Demonstrated experience supporting, configuring, and
    administering financial systems, ideally Oracle Lawson, Hyperion, Concur, or
    similar ERP platforms, including coordinating enhancements with IT and vendors.
  9. Excellent written and oral communication skills to translate
    business needs into clear requirements for IT partners.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

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Remote working/work at home options are available for this role.
Not Specified
Software Trainer (Hybrid)
Salary not disclosed

Job Title: Software Trainer (Hybrid)

Location: North Wilkesboro, NC (50% Travel Required)

Job Type: Full-time

About the Role:

We are seeking a knowledgeable and engaging Software Trainer to deliver high-quality live virtual/in-person training sessions to dental practices using our proprietary software. This role is based in North Wilkesboro, NC and requires up to 50% travel to customer locations.

Key Responsibilities:

•Deliver live virtual or in person training sessions for dental practice teams, tailored to different roles (front office, hygienists, billing staff, etc.)

•Customize training plans based on practice needs, user roles, and software configuration

•Support onboarding of new customers through scheduled remote training sessions, webinars, and follow-up Q&A

•Maintain a deep understanding of product functionality, updates, and best practices

•Assist with the development and updates to training materials, including manuals, video guides, and reference sheets

•Troubleshoot common user errors and guide users to solutions during sessions

•Collaborate with implementation, support, and customer success teams to ensure consistent messaging and customer satisfaction

•Gather and relay customer feedback to help shape product enhancements and training improvements

Qualifications:

•3+ years of experience in dental practice operations, dental software training, or SaaS onboarding

•Proficiency with dental management software (e.g., Dentrix, Ascend or Dentrix Enterprise preferred)

•Strong in-person presentation skills and confidence using video conferencing tools (GoToMeeting, Teams, Bomgar, etc.)

•Ability and willingness to travel up to 50%

•Experience delivering software training

•High attention to detail and customer-centric mindset

•Tech-savvy with the ability to quickly learn new tools and features

Additional Qualifications:

•Experience working with remote or hybrid teams

•Instructional design or adult learning content development

•Familiarity with CRM, LMS, or help desk platforms (e.g., Salesforce, Skilljar)


Remote working/work at home options are available for this role.
Not Specified
Systems Analyst (Hybrid)
Salary not disclosed
Lansing, Hybrid 4 days ago
Title: Systems Analyst VI – IT Technical Support Transition & Knowledge Transfer Manager Location: Lansing, MI (2-days onsite, 3-days remote Hybrid Schedule) Note: This is a W2 contract role – this role is NOT open to C2C, 1099, or 3 rd party candidates This position will function as the IT Technical Support Transition and Knowledge Transfer Manager to coordinate/facilitate the specific activities within their realm of responsibility that includes IT technical support transition in all program areas.

This role will help define, schedule, control, and adjust all IT transition tasks of the project.

This role is a specialized project manager responsible for the facilitation of the IT technical support transition and technical knowledge transfer.

Position Responsibilities: · Lead and facilitate the execution of the approved transition plan and report progress to leadership · Serve as primary point of accountability between the System Integrator, internal IT teams, and business stakeholders · Enforce knowledge transfer, documentation, and vendor exit requirements · Ensure operational readiness, security compliance, and disaster recovery preparedness · Identify risks and escalate issues with mitigation recommendations · Manage the scope, risk, issues, deliverables, and schedule of project directly related to all IT technical transition and knowledge transfer tasks · Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule · Work with the Project Managers, Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations · Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them, as needed · Facilitate, communicate, and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints · Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them · Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams · Work in an Agile environment and understand Agile methodologies · Participate in project meetings, including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups · Collaborate within an Agile software development process with Software Developers, Subject Matter Experts, and stakeholders Position Qualifications: · 5+ years of IT experience, preferably as an IT Technical Transition Manager, including matrix management experience leading business, vendor, and/or technology teams · 3–5 years of experience in IT management, technical program management, and/or application or infrastructure operations leadership · Demonstrated experience transitioning systems from vendor-led to internally supported, or on-premises to cloud environments · Strong organizational skills and ability to manage multiple testing activities within the program simultaneously · Strong understanding and knowledge of .NET application architectures · Hands-on knowledge of Microsoft Azure, including App Services / Functions, Azure SQL, Storage, and Key Vault, Azure Monitor and Application Insights, and Azure RBAC and managed identities · Experience with Azure DevOps, CI/CD pipelines, and operational monitoring · Understanding of public sector IT governance, security, and compliance requirements · Strong vendor management, stakeholder communication skills and contract enforcement skills · Ability to lead cross-functional technical teams during high-impact transitions · Familiarity with ReactJS-based front ends (support perspective) · Proven experience leading complex IT transitions or transformations · Ability to translate technical risks into executive-level language · Excellent facilitation and decision-making skills · Experience implementing or managing IT service management (ITIL-aligned preferred), Incident, problem, and change management, and/or production support models · Strong documentation and operational discipline · Ability to design and execute phased transition plans · A minimum of a Bachelor's Degree in Computer Science, Information Systems, or other relevant field required Note: This is a W2 contract role – this role is NOT open to C2C, 1099, or 3 rd party candidates .
Remote working/work at home options are available for this role.
Not Specified
Product/Program Lead - Hybrid Role
✦ New
Salary not disclosed
St Paul, MN, Hybrid 6 hours ago

About this Position:


Job Title: Product/Program Lead


Primary objectives include:

  • Ensuring successful adoption of the Worker Interface by county and human services staff.
  • Preparing documentation and training materials to support education and adoption of the Worker Interface program staff and the pilot county and human services staff.
  • Ensuring workflows reflect client's program policy, operational realities, and program directives.
  • Incorporating human-centered design principles and family voice consistent with Whole Family Approach.
  • Reducing implementation risk and ensuring the Worker Interface is fit for purpose through early stakeholder engagement and iterative feedback.


Deliverables:

Deliverable 1: Identify, engage, and build relationships:

  • Aligning the local agencies to the project goals and objectives.
  • Consistent and clear outreach and coordination with agency leadership and frontline staff.
  • Lead the onboarding of pilot agencies to the project.
  • Building and communicating clear plans, schedules, designs, success outcomes and readiness goals.
  • Engaging directly and indirectly with the workers that will utilize the Worker Interface to facilitate confidence and success in the pilot.
  • Establish norms and guidelines for pilot agency engagement and participation criteria.


Deliverable 2: Participate fully in the project team designing, building and deploying the Worker Interface.

  • Participation requires adopting the internal meeting schedule, following established program procedures and leading local agency project meetings.
  • Responsible for providing structured user feedback on potential development.


Deliverable 3: Drive the documentation and prioritization of the requirements for the Worker Interface by:

  • Conducting interviews, workshops, and/or surveys with the local agencies participating in the pilot.
  • Representing the needs and requirements of the workers in all internal project meetings and through consistent documentation.
  • Building and facilitating clear communication channels and feedback loops between the local agencies and the project team.
  • Adhering to human services program and policy directives, specifically around SNAP and the cash and food benefits programs.
  • Building and documenting user stories, bugs, and issues to further define the requirements of the Worker Interface.
  • Helping to identify, flag, resolve and document program-driven constraints, policy requirements, and compliance considerations.
  • Identifying and documenting operational and program needs at the local agency level into actionable requirements and backlog enhancements.
  • Incorporating User Experience Research conducted by UX teams into design recommendations and user stories.


Product or Program Lead:

  • Expert in agile design and build principles.
  • Able to operate in a hybrid framework, facilitating and engaging with internal teams and the local agency teams with ease.
  • Can articulate and define future vision and strategy for the Worker Interface with confidence.



"No phone calls please."


"We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, citizenship or any protected status."


Remote working/work at home options are available for this role.
Not Specified
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