Information Technology For Development Itd Jobs in Tempe

Data Scientist

Phoenix AZ (Hybrid).

Role Summary

Data Scientist responsible for translating business requirements into actionable insights, independently developing machine learning models, designing end-to-end MLOps pipelines, and ensuring AI governance and compliance for deployed solutions.

Must Have: Python, R , ML/OPS

Key Responsibilities

• Gather and understand business requirements; convert them into analytical solutions aligned with business objectives.
• Develop, validate, and optimize statistical, probabilistic, and traditional ML models independently.
• Design and implement end-to-end MLOps pipelines including CI/CD (GitHub Actions) and cloud deployments using Kubernetes.
• Manage model lifecycle including deployment, monitoring, retraining, and versioning.
• Ensure AI governance, compliance, model documentation, explainability, and audit readiness for existing and new models.
• Collaborate with onshore/offshore teams to ensure clear ownership and timely delivery.
• Provide regular progress updates and present solutions to clients and stakeholders.
• Mentor junior data scientists and promote best practices.

Position Title: Entry Level Retention Support

Location: Scottsdale, AZ (In Office)

Position Overview

We are seeking a highly motivated Entry Level Retention Support professional to manage inbound cancellation requests, retain merchant relationships, and drive revenue through strategic save efforts and upselling opportunities. This role is ideal for someone who thrives in a performance-driven environment and is motivated by uncapped earning potential.

This individual will also play a key role in refining retention processes and may have the opportunity to help build and scale the retention function over time.

Compensation

• $17/hr base pay plus uncapped commission structure - Average total earnings of $100,000+ annually - bi weekly pay and commissions paid monthly

Compensation is heavily performance-driven, with multiple commission streams tied to saves, early termination collections, re-signs, and installations.

Key Responsibilities

• Handle live transfer calls from merchants requesting to cancel service
• Retain accounts by addressing concerns, offering revised pricing, resolving service issues, and presenting equipment upgrades
• Identify upsell opportunities to new pricing structures
• Manage approximately 50 calls per day
• Work service tickets and re-engage previous clients when not on calls
• Assist in developing and implementing retention processes
• Contribute to building and scaling the retention department

Qualifications Required:

• Strong motivation to earn commission-based income
• Sales or collections experience
• Ability to confidently manage high-volume, high-pressure phone conversations
• Self-starter with a competitive and resilient mindset

Schedule:

• Monday–Friday 8am to 5pm
• 1-hour unpaid lunch

Benefits

• 2 weeks PTO to start, increasing to 4 weeks with tenure PLUS 2 weeks sick time
• 9 paid company holidays
• Career growth and internal promotion opportunities
• Casual, supportive culture focused on learning and development
• Medical Insurance
• 401K

Interested candidates are encouraged to apply to learn more.

POSITION: Industrial Project Manager (Fueling & Construction Projects)

LOCATION: Phoenix, AZ 85027

BASE SALARY: $150,000 per year

BENEFITS: Medical, Dental, Vision, PTO, 401(k), Life Insurance, Tuition Reimbursement, EAP

EMPLOYMENT TERMS: Direct-Hire/Permanent

MISC: There will be travel required for this position. Trips are usually for 4-6 weeks to locations including Las Vegas, Salt Lake City, Nashville, New Mexico and Washington D.C.

SUMMARY & OVERVIEW:

Insight Global is seeking to add an experienced Project Manager to our client's growing construction team. The individual will manage the pre-construction phase, construction phase, and closeout phases services for Fueling, Industrial, and Special Projects including fuel farms, pipelines, demolition, distribution systems and all related work. Oftentimes clients require the completion of special projects including miscellaneous facility upgrades and building improvements. The management and execution of these projects is a requirement of this Project Manager position as well. This is an excellent opportunity for individuals with well-rounded and multi-trade construction management experience. There will be travel required for this position, including Las Vegas, Salt Lake City, Nashville, New Mexico and Washington D.C.

QUALIFICATIONS & EXPERIENCE:

• 5+ years of project management experience in Fueling and Industrial related construction projects.
• Proficiency in Primavera CPM Scheduling Programs (P6).
• Proficiency in project budget management.
• Proficiency in Procore software project management.
• Experience managing multi-discipline crews and subcontractors on complex projects.
• Willingness to travel.

Responsibilities:

• Manage design team during initial design phase; identify design problems and recommend improvements.
• Manage multiple trade vendors and subcontractors.
• Monitor/control construction through administrative direction of on-site management.
• Oversee management of financial aspects of projects & subcontract negotiations.
• Procurement of equipment and materials; negotiation of purchase orders.
• Identify, estimate, quote and negotiate changes to contracts.
• Invoice and time sheet approval.
• Facilitate staff development by serving as mentor and role model.
• Act as mentor regarding safety to promote safety among peers and subordinates.
• Establish project objectives, policies, procedures and performance standards.
• Establish scope of work and resources required to successfully complete project.
• Develop/manage relationships with existing and prospective clients - oversee proposals.

Compensation:

$150,000 base salary

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefits include:

-Comprehensive Medical, Dental, Vision, Life insurance

-401(k) program with match

-PTO

-Tuition Reimbursement

-Employee Assistance Program

-Flex Schedule

KP Aviation, a global supplier and acquirer of aftermarket aviation assets and components, is seeking a Technical Acquisitions Manager to support its expanding international portfolio. The Technical Acquisitions Manager plays a critical, cross-functional role in supporting and executing aircraft, engine, airframe, and component acquisitions while providing strong technical oversight throughout the acquisition lifecycle. This role bridges commercial strategy and technical execution, ensuring that all acquisition opportunities meet the company's financial, operational, and regulatory standards.

The Technical Acquisitions Manager partners closely with Acquisitions, Leasing & Trading, Product Line, Technical, Sales, and Finance teams to identify, structure, underwrite, and close asset transactions. In addition to leading technical due diligence and valuation support, this role mentors junior team members, supports continuous improvement initiatives, and contributes to the long-term growth and performance of the company's asset portfolio. The position requires a strong understanding of the aviation aftermarket, technical records, asset condition, and financial implications of acquisition decisions.

Remote or hybrid work options may be available based on location and experience.

Your role will take you to new heights, as you'll be tasked with these essential job responsibilities:

• Support and execute acquisitions of aircraft, engines, airframes, and related components to support fleet operations and portfolio expansion.
• Develop and execute acquisition strategies aligned with company investment objectives and financial targets.
• Lead deal structuring, financial modeling, valuation analysis, and risk assessment for asset acquisitions.
• Negotiate purchase agreements, technical conditions, and commercial terms to optimize deal value and minimize risk.
• Conduct market research and competitive analysis to assess asset liquidity, demand, and long-term profitability.
• Review and validate financial and technical models used for bids, ensuring accuracy and alignment with business goals.
• Support the Vice President of Acquisitions in achieving annual acquisition targets and strategic initiatives.
• Lead and oversee technical due diligence activities, including asset inspections, records audits, shop visit reviews, and redelivery conditions.
• Collaborate with Technical and Product Line teams to optimize underwriting standards, asset configuration, and maintenance assumptions.
• Ensure compliance with regulatory, operational, and technical requirements (FAA, EASA, OEM standards) throughout the acquisition process.
• Provide expert technical input to acquisition decisions, including life-limited parts, maintenance status, and asset condition impacts.
• Coordinate with internal and external stakeholders, including OEMs, MROs, lessors, and inspectors, during evaluation and acquisition phases.
• Mentor and support junior acquisitions and technical team members as needed.
• Drive continuous improvement initiatives across acquisition, technical review, and asset integration processes.
• Maintain, develop, and implement robust technical standards, systems, and documentation processes related to asset acquisitions.
• Provide regular updates and report to senior leadership on acquisition progress, risks, and outcomes.
• Perform additional duties and projects assigned by management.

To succeed in this role, you'll need to have:

• Strong technical knowledge of aircraft, engines, airframes, and components, including records audits and asset condition evaluation.
• Demonstrated experience supporting or leading aircraft and engine acquisition transactions in the aviation aftermarket.
• Ability to create, review, and interpret financial models supporting asset valuation, deal economics, and investment decisions.
• Strong understanding of regulatory requirements, technical documentation, and compliance standards.
• Proven ability to work cross-functionally and communicate effectively with executive leadership, technical teams, and external partners.
• Strong negotiation, problem-solving, and decision-making skills in high-pressure, fast-paced environments.
• Ability to represent the company professionally with industry stakeholders on a global scale.
• Excellent written, verbal, and presentation skills.
• High proficiency in Microsoft Office, particularly Excel-based financial and technical analysis.
• Self-motivated, detail-oriented, adaptable, and capable of managing multiple priorities simultaneously.
• Willingness and ability to travel as required for asset inspections, audits, and project support.
• Demonstrated professionalism, accountability, and team-driven mindset aligned with company core values.

We significantly value our employees and believe in compensating each with a substantial benefits and compensation package including:

• Generous Medical, Dental, Vision, Life and Short-Term Disability coverage (Employer pays 100% of employee premiums)
• 401(k) Plan with Employer Contribution
• Profit Sharing and Bonus opportunities
• Voluntary ancillary plans including Life Insurance, Accident and Hospital coverage
• Paid Time Off and Paid Holidays

EXPORT CONTROL REQUIREMENTS:

This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

DRUG FREE WORKPLACE:

KP Aviation is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

BENEFITS:

At KP Aviation, we aim to provide a comprehensive compensation package that stands out in the industry, helping us attract, engage, and retain top talent. Our package includes competitive base pay, health, dental, and vision insurance, life and short-term disability coverage, a 401k/retirement plan, paid time off and holidays, and much more.

EQUAL OPPORTUNITY EMPLOYER:

KP Aviation is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

The Global Edge Consultants, LLC is an Equal Opportunity Employer. The Global Edge Consultants, LLC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Title: Heavy Civil Project Manager

Location: Phoenix, AZ

Type of Role: Direct hire

POSITION OVERVIEW:

We are seeking an experienced and driven Heavy Civil Project Manager to lead large-scale infrastructure projects from planning through completion. This role is responsible for managing all aspects of heavy civil and heavy highway construction projects including budgeting, scheduling, team leadership, and client coordination. The ideal candidate has strong experience managing complex infrastructure projects, overseeing field teams, and ensuring projects are delivered safely, on time, and within budget.

RESPONSIBILITIES AND ESSENTIAL DUTIES:

• Manage the full lifecycle of heavy civil and heavy highway construction projects from planning through closeout

• Oversee projects typically valued at $10M+, ensuring delivery on schedule and within budget

• Develop and maintain CPM project schedules using Primavera P6

• Lead financial oversight including forecasting, budgeting, and cost control

• Develop and manage change order strategies and negotiations

• Coordinate with clients, subcontractors, design firms, and utility companies throughout the project lifecycle

• Provide leadership and direction to Superintendents, Project Engineers, and field teams

• Maintain strong client and stakeholder relationships throughout project execution

• Identify and mitigate project risks while implementing effective execution strategies

• Ensure projects meet quality, safety, and compliance standards

MINIMUM REQUIREMENTS:

Basic Qualifications

• 5–7+ years of heavy civil construction experience

• Proven experience managing large infrastructure projects valued at $10M+

• Strong expertise in project forecasting, budgeting, and cost control

• Experience using Primavera P6, Bluebeam, and Microsoft Excel

• Bachelor's degree in Civil Engineering or Construction Management

• Strong leadership skills with the ability to manage field teams and project stakeholders

• Authorization to work in the United States

The Global Edge Consultants, LLC is an Equal Opportunity Employer. The Global Edge Consultants, LLC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

We are looking for an experienced QA Manager with 10+ years of experience in software quality assurance and a strong background in leading QA teams, test automation, and performance testing. The ideal candidate will be responsible for defining and implementing QA strategies, managing test processes, and ensuring high-quality software delivery across multiple projects. This role requires hands-on expertise with automation frameworks such as Selenium and Playwright, as well as experience with load testing and test management tools.

Key Responsibilities

• Lead and manage the QA team, including QA engineers, automation engineers, and test analysts.
• Define and implement QA strategy, testing standards, and best practices across projects.
• Design and oversee automated testing frameworks using tools such as Selenium, Playwright, or similar technologies.
• Ensure comprehensive test coverage across functional, regression, integration, and performance testing.
• Collaborate with product managers, developers, and DevOps teams to ensure quality throughout the SDLC.
• Implement continuous testing practices within CI/CD pipelines.
• Manage and monitor test planning, execution, defect tracking, and reporting.
• Oversee load testing and performance testing activities using industry-standard tools.
• Ensure proper usage of test management tools for test case management, traceability, and reporting.
• Identify quality risks and proactively implement mitigation strategies.
• Drive automation-first testing strategies to improve efficiency and reduce manual testing efforts.
• Conduct QA metrics analysis and reporting to leadership.
• Mentor and coach QA team members to improve technical and testing skills.

Required Skills

• 10+ years of experience in Software Quality Assurance, including 3–5 years in a leadership or QA management role.
• Strong hands-on experience with test automation tools such as Selenium and Playwright.
• Experience developing and maintaining automation frameworks.
• Experience with performance and load testing tools (e.g., JMeter, LoadRunner, Gatling, or similar).
• Experience using test management tools such as TestRail, Zephyr, qTest, or similar.
• Strong understanding of SDLC, STLC, and Agile/Scrum methodologies.
• Experience integrating automation into CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, etc.).
• Experience with API testing tools such as Postman or RestAssured.
• Strong knowledge of defect management processes and tools such as Jira.
• Excellent leadership, communication, and stakeholder management skills.
• Experience with microservices architecture and API-driven systems.
• Familiarity with containerized environments (Docker, Kubernetes).
• Exposure to security testing and DevSecOps practices
• Banking and Financial domain experience is plus

ChartRequest

Position: Chief of Staff

This is a role for an extroverted leader that is a clear and concise communicator. The CoS must have amazing project management skills and be tech-forward. An abiltiy to communicate, manage and lead is key! If the notion that "early is on-time and on-time is late" resonates with you then you might have found a great role. This is a fast paced environment.

Location: Phoenix, AZ or Atlanta, GA in-office role.

Company Profile

Founded in 2012 in Atlanta, GA, ChartRequest is a healthcare information technology and services company that specializes in electronic medical record fulfillment, outsourced medical record fulfillment, and referral management solutions.

We believe in being Helpful, Accountable, and Respectful, Problem-Solving Team Players. Every team member at ChartRequest embodies those core values and attributes on the ChartRequest PATH.

The company leverages forward-thinking strategies and innovation to deliver automated, HIPAA-compliant solutions that empower solo physician practices, large group practices, national urgent care platforms, imaging centers, community hospitals, and integrated delivery networks to streamline their operations and reduce their overhead. In addition, ChartRequest provides a secure, paperless release of information platform for legal firms, insurance companies, ERE users, and other requestors that need to protect sensitive and business-critical information.

ChartRequest is dedicated to eliminating manual and paper processes in ROI and referral management in order to realize 100 percent electronic workflows for its clients and staff. Since its establishment, the company has managed more than 50,000,000 secure requests for protected health information on behalf of its providers. The network using its services to exchange vital continuity of care documentation currently comprises over 20,000 healthcare providers in all 50 states.

Opportunity

ChartRequest is looking to add to our organization with a qualified, self-driven operational professional who is looking to make an impact with a growing company. This role will report directly to the CEO. If you are looking for an opportunity with realistic, attainable goals, uncapped opportunity, and operational freedoms - this might be the opportunity for you. This is a role for an extroverted leader that is a clear and concise communicator and has amazing project management skills. An abiltiy to communicate, manage and lead is key!

The chosen candidate will join a team that is focused on achieving goals and driving growth through a collaborative work environment that incentivizes you to reach your targets.

This specific role will be responsible for leading all departments and working cross functionally across all departments to streamline processes and procedures to ensure overall success within the organization. This team member will implement and ensure that initiatives are met within the organization and metrics for these are tracked according to company policy and procedures.

Primary Responsibilities

• Lead, manage, and hold accountable the Marketing, Sales, Client Services (ROI, Retrieval, Support), Product, Development, IT Operations (including Security & Compliance), and Human Resource function with support from the CEO.
• Create, review, manage, distribute, and measure all internal communications related to policy, process, workflow, and business changes to ensure that all key communications are properly and consistently cascaded across the organization with a plan for post-communication measurement and monitoring.
• Accountable for all measurement systems throughout the organization including the alignment of Accountability to Job Descriptions, Scorecards, Measurables, and Incentive Compensation models. Create new, and manage, and leverage existing scorecards and system dashboards to measure, monitor, and improve key workflows, processes, and KPIs (Google Sheets, Jira, Hubspot, Xero and other systems). 
• Implement and optimize EOS principles: effectively implement the EOS tools and processes to align all company activities with the CEO's vision, ensuring seamless integration of strategic plans into daily operations.
• Lead, and nurture a high-performing management team, fostering a culture of accountability and continuous improvement in alignment with EOS values and ChartRequest PATH..
• Oversee daily operations across all departments, ensuring efficiency, quality, service, and cost-effective management of resources. Conduct 1:1’s weekly with all Executives & Managers to maintain a pulse on the business and ensure the desired operating cadence and rhythm is followed.
• Collaborate with ELT and MGMT members to ensure that consistent, effective communication programs and processes exist throughout the organization. Lead ELT LVL10, MGR LVL10, and all quarterly planning meetings. Establish strategic objectives (Rocks) across all departments and drive their completion alongside executives and managers.
•  Lead the effort to enhance processes in place to continue to build relationships and ensure client success with Key Accounts. Lead and mentor Customer Success organizations to develop professionally.
• Ownership of All-Hands, LVL10 ELT/MGR/DEPT, Rising Stars, and quarterly goal setting and issues resolution across the organization.
• Demonstrated commitment to the ChartRequest PATH. On the ChartRequest PATH, you’ll be bound by a value system that is critical to success. The PATH requires you to be a polite and respectful problem solver in all scenarios. The PATH demands accountability and for all team members to be trustworthy team players while being helpful cross-functionally.  

Required Qualifications & Experience

• 4-year Bachelor’s degree from a top tier school (Required)
• Master in Business Administration from a top tier school (Preferred)
• 10+ years of project management experience (PMP Certification Preferred)
• 10+ experience in operational roles (SaaS and Healthcare experience a Bonus)
• 5+ years of direct & cross-functional leadership and management experience leveraging EOS (LVL10 Meetings, Rock Setting, Quarterly Planning, etc)
• 5+ years of PnL management experience (Preferred)
•  Detail-oriented, Type A leader that takes pride in their work
• Exceptional written and verbal skills
•  Highly organized with strong cross functional collaboration skills
• Persistent and Precise 

Compensation. This role is a leadership role and the base compensation will be between $60,000 - $90,000 and the On Target Earnings will be $69,000 to $103,500 depending on leadership and management experience. 

Hybrid Policy. This is not a remote role. This role is based in our Phoenix, AZ or Atlanta, GA office, 5 days per week.

ChartRequest is an Equal Opportunity Employer

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The ChartRequest PATH.

Great expectations between ChartRequestors. Every ChartRequestor is on the ChartRequest PATH. When you are on the ChartRequest PATH you must be a team player that is a polite and respectful problem solver. Being Accountable for your work and actions, as well as being a trustworthy team player is paramount to success on this PATH. If you are on the ChartRequest PATH, you must strive to be helpful at all times to your teammates, clients, and all end-users in the ChartRequest ecosystem. 

P - Polite, Respectful Problem Solver

A - Accountable

T - Trustworthy Team Player

H - Helpful

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Job Description

It is all about learning and growing.  Our Associate Auto Claims Adjuster role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.  After six months in-office, you’ll have the opportunity to work offsite 2 days a week.  Military veterans are highly encouraged to apply. Work schedules will vary and may include some weekends. Relocation assistance  is not available for this position.

We are currently seeking dedicated professionals to  work in our Phoenix, AZ office, located at 1 Norterra Dr, Phoenix, AZ 85085 as an Associate Auto Claims Adjuster. Your work will focus on adjusting non-injury auto claims and you'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.

Training will be held in-office for the first 8 weeks and attendance is 100% mandatory. Training will be Monday - Friday 8 am - 4:30 pm and the working shift after completing training will most likely be Monday - Friday 10 am - 6:30 pm.

What you'll do:

• Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.

• Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.

• Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.

• Collaborate and set expectations with external and internal business partners to facilitate claims resolution.

• Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.

• Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.

• Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or equivalent experience or GED

• Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims

• Ability to prioritize and multi-task while navigating through multiple business applications

• Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire

• Successful completion of a job-related assessments is required.

What sets you apart:

• US military experience through military service

• Bachelor’s degree

Compensation range: The hiring range for this position is: $48,340 to $50,340

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Job Description

The Intermediate Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.

We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position will be based on the Phoenix, AZ. Campus . Relocation assistance is not available for this position.

What you'll do:

• Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items.

• Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information.

• Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals.

• Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products.

• Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department.

• Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s).

• Monitors legislative initiatives that may impact economy, society, and personal financial situation.

• Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's

• products and services.

• May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.

• Serves as a resource to less experienced team members on escalated issues of a routine nature.

• Guides and influences less experienced team members.

Work Hours:

• Monday – Friday / 6:30am – 6:00pm (MST)

• An 8 hour shift will fall within these hours

• This role is required to be in office, with potential hybrid opportunity after 6 months.

What you have:

• High School diploma or GED

• Required maintenance of Life/Health license

• Required annual completion of AHIP and Broker/Carrier appointments when applicable.

• 1 year of financial industry and/or life sales experience

• Experience delivering frequent written and oral communication

• Experience acquiring and applying new concepts and information

• Experience processing and analyzing information

• Experience fulfilling requests and meeting deadlines

• Experience resolving conflict and negotiating

• Experience multi-tasking in an operating systems environment

• Experience participating in or leading teams

• Successful completion of a job-related assessment may be required

What sets you apart:

• 2+ years experience working in Sales with life insurance

• 1+ years experience working in a call center environment

• CLU® - Chartered Life Underwriter or comparable designation

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $48,340.00 - $81,580.00.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Mid-Level Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.

We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position can be based at the Phoenix, AZ Campus . Relocation assistance is not available for this position.

What you'll do:

• Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items.

• Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information.

• Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals.

• Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products.

• Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department.

• Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s).

• Monitors legislative initiatives that may impact economy, society, and personal financial situation.

• Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's

• products and services.

• May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.

• Serves as a resource to less experienced team members on escalated issues of a routine nature.

• Guides and influences less experienced team members.

Work Hours:

• Monday – Friday / 6:30am – 6:00pm (MST)

• An 8 hour shift will fall within these hours

• This role is required to be in office, with potential hybrid opportunity after 6 months.

What you have:

• High School diploma or GED

• Required maintenance of Life/Health license

• Required annual completion of AHIP and Broker/Carrier appointments when applicable.

• 2 years of financial industry and/or life sales experience

• Experience delivering frequent written and oral communication

• Experience acquiring and applying new concepts and information

• Experience processing and analyzing information

• Experience fulfilling requests and meeting deadlines

• Experience resolving conflict and negotiating

• Experience multi-tasking in an operating systems environment

• Experience participating in or leading teams

• Successful completion of a job-related assessment may be required

What sets you apart:

• 4+ years experience working in Sales with life insurance

• 1+ years experience working in a call center environment

• CLU® - Chartered Life Underwriter or comparable designation

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $62,470.00 - $105,420.00.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.