Field Service Technical Manager

On the heels of achieving 3X growth, Virginia Transformer is hiring to do it again!

We're strategically building our team for the next 3X growth cycle — a phase that is both intense and incredibly rewarding. We're highly selective about who joins us, because this journey isn't for everyone.

If you have the drive, grit, and expertise to perform at a high level — and you want to grow your career 3X alongside the Company's growth — we'd love to talk.

Apply below and let's start the conversation.

Who We Are

Virginia Transformer is the largest U.S.-owned producer of power transformers in North America, and we've been able to grow the past 50-plus years through an unwavering focus on delivering for our customers. We're more than 5,400 people strong and are known throughout the industry for being an engineering company that makes premium quality transformers in the shortest lead times.

As a privately held, organically growing company, we thrive on nimbleness, innovation, and tenacity.

Join Our Team

If you love the thrill of securing the U.S. electric grid, enabling all manufacturing in the country, and the energy of a fast-moving train — this is the place for you. We train hard, grow together, and lead with purpose. Every transformer we build is custom, every challenge unique, and every team member essential.

We're looking for those ready to lead, fueled by commitment, and driven by impact. We are growing so fast that all our available roles are not yet posted, so let us know if you are interested and we will follow-up.

Field Service Technical Manager

Location: Roanoke, Virginia

Company: Virginia Transformer Corp.

Position Summary

Virginia Transformer is seeking a Field Service Technical Manager based in Roanoke, Virginia to lead technical field support and service operations for power transformers and related high-voltage equipment. This role will oversee field service engineers and technicians responsible for installation, commissioning, troubleshooting, maintenance, and repair of transformers supporting utility, industrial, renewable energy, and data center customers.

The Field Service Technical Manager serves as the technical authority for field operations, working closely with engineering, manufacturing, and customer teams to ensure reliable transformer performance and successful execution of service activities.

Key Responsibilities

Field Service Leadership

• Lead and manage a team of field service engineers and technicians supporting transformer installations and service activities.
• Oversee scheduling, mobilization, and execution of field service work across North America.
• Provide technical leadership to field personnel during installation, commissioning, and troubleshooting activities.

Technical Expertise

• Serve as the technical expert for transformer commissioning, diagnostics, troubleshooting, and repair.
• Support complex technical investigations involving electrical, mechanical, and thermal performance issues.
• Review technical reports, test results, and field diagnostics to identify root causes and corrective actions.

Customer Interface

• Act as a primary technical contact for customers during installation, energization, and service events.
• Support utilities, EPC contractors, and industrial clients during commissioning and operational troubleshooting.
• Ensure high levels of customer satisfaction through responsive and professional technical support.

Project Support

• Coordinate field service activities with engineering, project management, and manufacturing teams.
• Support installation planning, commissioning procedures, and site readiness reviews.
• Assist with service proposals, technical evaluations, and customer support initiatives.

Continuous Improvement

• Identify recurring field issues and collaborate with engineering teams to improve product reliability and service procedures.
• Develop and implement best practices for field service operations and technical troubleshooting.
• Support training and development of field service personnel.

Safety Leadership

• Promote and enforce strict adherence to safety standards and electrical safety practices.
• Ensure all field service activities comply with company safety programs and industry regulations.
• Lead safety briefings and ensure proper risk assessments for field operations.

Qualifications

Education

Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related technical field preferred.

Experience

• 10+ years of experience in field service, commissioning, or technical support for power transformers or high-voltage electrical equipment.
• Experience working with utilities, industrial facilities, EPC contractors, or power infrastructure projects.
• Prior experience leading field service teams or technical support groups.

Technical Skills

• Strong knowledge of power transformers, high-voltage systems, and electrical testing procedures.
• Experience with transformer commissioning, diagnostics, and troubleshooting.
• Familiarity with industry standards related to high-voltage equipment and power systems.

Leadership Skills

• Strong communication and customer engagement skills.
• Ability to lead field teams and manage complex technical situations.
• Excellent problem-solving and decision-making capabilities.

Travel Requirements

• Approximately 40–60% travel to customer sites across the United States.

About Virginia Transformer

Virginia Transformer is one of the largest U.S.-based manufacturers of custom-engineered power transformers, supporting critical infrastructure across utilities, renewable energy, industrial facilities, and data centers. With multiple manufacturing facilities and a strong engineering foundation, the company is a trusted partner for reliable power solutions worldwide.