Information Technology And Management Jobs in Arcadia, CA

238 positions found

Sales and Operations Management Trainee
Salary not disclosed
Montebello 3 days ago
Position Summary: Take charge.

Think fast.

Move forward.

As a Sales and Operations Management Trainee in our fast-paced environment, you will use your hard-earned degree to run a business and quickly solve problems for our customers – who will depend on you to achieve success.

Penske will introduce you to our sales processes, leading-edge technology and winning company culture through ongoing training and mentoring to help cultivate the skills and expertise you need to succeed in all aspects of our business: sales, operations, finance, customer service, technology and more.

You’ll collaborate with a high-energy, driven team as you build a solid foundation in sales and operations.

You’ll enjoy flexible schedules, excellent benefits, associate incentives and discount programs.

You’ll be on the fast track to furthering your management career, with advancement opportunities at hundreds of our locations nationwide.

Click below to see what makes Penske great!!! Why Penske ( ) Major Responsibilities: • Develop consumer and commercial customer solutions to local and national accounts
- including many of the Fortune 500.

• Manage our large inventory of world class and nationally recognized vehicles, balancing fleet productivity, profitability and customer satisfaction in a fast-paced and dynamic workspace • Generate new business leads as well as foster existing customer relationships • Ensure complete customer satisfaction in a fast-paced environment.

Why is Penske for you? We take pride in offering a competitive wage and great benefits.

Our Sales and Operations Management Trainee role is an hourly role, offering a starting salary of at least $52,000 per year.

(May vary based on prior relevant work experience and market) This position, at this location, offers premium pay for weekend work ($3.00 to $4.00 per hour) Advancement opportunities follow 6–9-month training period and include a generous base pay increase at that time.

Schedule: Must be prepared to work a weekend day and holidays as necessary.

Qualifications: • Bachelor’s degree required, preferred concentration in Business or Marketing • Effective communication skills, both written and verbal • Internship or related work experience in a customer facing role preferred • Results oriented, attention to detail and good time management skills • A valid driver’s license is required, as is the ability and willingness to drive our Penske vehicles, including a 26’ box truck.

• Regular, predictable, full attendance is an essential function of the job.

• As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver qualification file to be maintained as required by the role.

The driver qualification file includes: an annual motor vehicle records (MVR) check, a successfully completed DOT Physical, and Safety Performance History records request from prior employers in the last 3 years.

Additionally, CDL holders will have a DOT Drug Screening within 30 days of start and subject to a FMCSA Clearinghouse review.

• Willingness to travel as necessary within the district (customers yards, close geographical area and training sites), work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required.

Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.

Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit.

The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.

The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

Pay: $27.88/hr.

or $57,990/yr., Reviews every 4-6 months About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward.

With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success.

Visit Go Penske to learn more.

Job Category: Management Trainee Job Family: Operations Address: 1500 So.

Greenwood Ave.

Primary Location: US-CA-Montebello Employer: Penske Truck Leasing Co., L.P.

Req ID: 2602102
internship
Physician / Pain Management / California / Locum tenens / Locum Tenens Opportunity for Pain Medicine Physician in CA Job
✦ New
Salary not disclosed
Alhambra, California 8 hours ago

Are you a skilled Pain Medicine Physician seeking an excellent locum tenens opportunity? We have a rewarding position available in Southern California, near Alhambra.

This assignment offers a mix of clinical and outpatient surgical center work in a dynamic, patient-focused environment.

Position Highlights Location : Near Alhambra, CA Practice Setting : Outpatient only no inpatient or hospital rounding required.

Coverage : Scheduled clinical hours only, with no call obligations.

Patient Load : Manage 1215 patients per shift.

Schedule : 3 days per week in a clinic setting.

2 days per week performing procedures in an outpatient surgery center.

Procedures & Requirements Epidurals, facet injections, ablations, and other interventional pain management techniques performed at the surgery center.

Active Fluoroscopy (FLURO) certification is required.

Candidates with temporary FLURO certification are welcome to apply, provided documentation is available.

California medical license required at the time of application.

Certifications Board certification or board eligibility in Pain Medicine.

ACLS certification is mandatory.

Additional Information Support Staff : One medical assistant and partial PA/NP support.

No supervision of advanced practice providers or residents required.

Electronic Medical Records (EMR) : Epic.

Credentialing : Quick process with no delays.

Compensation & Benefits Competitive rates to attract top candidates.

Travel accommodations provided.

Malpractice insurance covered by the vendor.

Join a Collaborative Team This is a fantastic opportunity to practice in a supportive and innovative environment.

Work with a dedicated team while enjoying the vibrant culture and amenities of Southern California.

If youre interested in this position near Alhambra, CA, apply now using reference Job ID .

HDAJOBS MDSTAFF

Not Specified
Consumer Lending Advisor
Salary not disclosed
Montebello, CA 3 days ago
At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success.  This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career.  Target base salary range is $19-$22.50, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance. In the Role?? 
  • Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service  
  • Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals  
  • Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs 
  • Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations 
  • Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems 
  • Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude 
  • Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options  
Requirements:???
  • High School Diploma or GED????? 
Preferred:
  • Sales, Collections or Customer Service experience??? 
  • Bilingual - Spanish??? 
Location: On site??? The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.???? Who we Are A career with?OneMain?offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include: 
  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances  
  • Up to 4% matching 401(k)    
  • Employee Stock Purchase Plan (10% share discount)    
  • Tuition reimbursement    
  • Paid time off (15 days’ vacation per year, prorated based on start date)  
  • Paid sick leave as determined by state or local ordinance (prorated based on start date)  
  • 11 Paid holidays (4 floating holidays, prorated based on start date)  
  • Paid volunteer time (3 days per year, prorated based on start date) 
OneMain?Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912,?we’ve?looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.? In our?more than?1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.?? At every level,?we’re?committed to an inclusive culture, career development and?impacting?the communities where we live and work. Getting people to a better place has made us a better company for over a century.?There’s?never been a better time to shine with?OneMain.? Key Word Tags??? Sales, Collections, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee?? 
permanent
Personal Loan Consultant
🏢 OneMain Financial
Salary not disclosed
Pasadena, CA 3 days ago
At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success.  This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career.  Target base salary range is $19-$22.50, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance. In the Role?? 
  • Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service  
  • Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals  
  • Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs 
  • Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations 
  • Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems 
  • Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude 
  • Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options  
Requirements:???
  • High School Diploma or GED????? 
Preferred:
  • Sales, Collections or Customer Service experience??? 
  • Bilingual - Spanish??? 
Location: On site??? The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.???? Who we Are A career with?OneMain?offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include: 
  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances  
  • Up to 4% matching 401(k)    
  • Employee Stock Purchase Plan (10% share discount)    
  • Tuition reimbursement    
  • Paid time off (15 days’ vacation per year, prorated based on start date)  
  • Paid sick leave as determined by state or local ordinance (prorated based on start date)  
  • 11 Paid holidays (4 floating holidays, prorated based on start date)  
  • Paid volunteer time (3 days per year, prorated based on start date) 
OneMain?Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912,?we’ve?looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.? In our?more than?1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.?? At every level,?we’re?committed to an inclusive culture, career development and?impacting?the communities where we live and work. Getting people to a better place has made us a better company for over a century.?There’s?never been a better time to shine with?OneMain.? Key Word Tags??? Sales, Collections, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee?? 
permanent
E-Commerce Merchandiser
✦ New
Salary not disclosed
Alhambra, CA 1 day ago

Job Description

Ecommerce Merchandising and Operations Manager


JOB SUMMARY

The Ecommerce Merchandising Manager will be responsible for the daily management of the Trina Turk website. This position acts as a process owner and collaborates with cross-functional areas to troubleshoot and implement processes to ensure the website operates efficiently.


The eCommerce Merchandising Manager is responsible for creating a consumer-first experience to drive sales and engagement. They will build a compelling catalog of product and devise effective selling strategies, manage the consumer journey and shopping experience, and execute product launches and promotions. This role is responsible for reporting on product performance and reviewing historical sales data to make informed product recommendations and increase sales. They will ensure the best user experience and comprehensive merchandising strategy, recommending real-time actions.


This role will serve as the liaison between Marketing, Development, Planning, Buying, Operations, Customer Service, Licensing, and external vendors to maintain the functionality of the websites.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Ensure that new features and functionality are fully tested before going live on websites
  • Execute e-commerce projects, including timelines, deliverables, cross-functional partnerships, and communication
  • Website sales/promotions: tagging, setting up, and making discounts live
  • Oversee daily management from product content set-up, promotions, pricing, troubleshooting of product fulfillment, and system integration
  • Collaborate with developers to implement new features in Shopify
  • Troubleshoot all issues with Developer, Customer Service, Ops, and Shopify support
  • Identify and implement Shopify apps to support overall e-commerce initiatives
  • Review challenges and devise solutions to support e-commerce, user experience, information technology, marketing, and customer service
  • Manage our connection with third-party fulfillment partners to our eCommerce platform to ensure accurate inventory synchronization and seamless order processing
  • Ensure products are set up accurately with all details and necessary information
  • Review online product pages constantly and implement improvements that will increase consumer spending
  • Build and recommend merchandising strategies based on data and analytics
  • Review and update product recommendations
  • Monitor customer reviews and flag concerns with the appropriate departments
  • Perform bi-weekly checks of online product to ensure the best brand experience for the end consumer
  • Evaluate site experience across desktop and mobile, and recommend upgrades to further improve customer experience
  • Manage Ecom samples for website photoshoots
  • Update promotional calendar and product ETAs


EDUCATION AND/OR EXPERIENCE

  • 5-7 years of experience in digital marketing and merchandising
  • Solid understanding of digital channels, trends, and user behaviors
  • Working knowledge of promotion and marketing strategies
  • Strong team player with the ability to build and maintain good rapport with both internal and external customers
  • Exceptional organizational and communication skills with demonstrated ability to prioritize workload and manage multiple projects
  • Experience with Shopify and POS systems
  • Deep understanding of ERP and inventory management systems
  • Knowledge of Excel, Microsoft Office, Slack, and Trello
Not Specified
Guest Experience Lead
✦ New
Salary not disclosed
Monterey park, CA 1 day ago
Guest Experience Leader

Flexible scheduling with a side of always feeling valued. A job at McDonald's offers a job combo that fits YOU.

PERKS & BENEFITS:

  • Competitive pay between $20.00 per hour - $22.73 per hour
  • Employee discounts and free meals
  • Paid sick leave and/or paid time off
  • Tuition reimbursement and/or educational assistance
  • Training and advancement opportunities
  • Weekly direct deposit
  • 401k plan*
  • Medical, dental, and vision benefits*

And much, much more!

*Available to full time employees in select locations.

This role is vital to the guest experience because you'll:

  • Lead the experience: Check in with guests and make sure they are enjoying themselves
  • Be the solution: Handle guest concerns and provide resolve to their satisfaction
  • Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
  • Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features

To be successful in this position, you'll need:

  • A humble and hospitable demeanor;
  • Passion for helping and serving others (customers and fellow team members);
  • A desire to learn and grow; and
  • The ability to communicate effectively and anticipate customer needs

Equal Employment Opportunity and Our Value of Inclusion

McDonald's is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald's provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald's provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact .

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

McDonald's of California will consider qualified applicants with a criminal history pursuant to Los Angeles Fair Chance Initiative for Hiring, Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

Not Specified
Manager-Project/Product II
Salary not disclosed
Rosemead, CA 3 days ago
Title: Manager Project/Product II

Duration: 12 months

Location: Remote (Rosemead, CA)

About the Role:



  • 3-5 yrs experience - Bachelor's Degree in Business, Management, Engineering or related field, or an equivalent combination of education, training, and experience.
  • Typically possesses one to three years of experience coordinating or managing small to medium projects or product workstreams.
  • Working knowledge of project management methodologies, tools, and techniques.
  • Demonstrated ability to gather requirements, support development of project plans, manage schedules, track progress, and contribute to the execution of defined deliverables.
  • Proven ability to problem-solve, anticipate issues, maintain documentation, and operate effectively under moderate time constraints.
  • Strong written and verbal communication skills, including the ability to interact with cross-functional teams and communicate status updates to various audiences.

Education Requirement


  • Bachelor's Degree

Responsibilities:


  • For safety work plan projects, the Project Manager is responsible for budgeting, planning, measuring, monitoring, executing, and reporting on these initiatives to ensure they are managed consistently and effectively.
  • The role involves collaborating with other organizational units to drive efficient project execution, fostering strong relationships with stakeholders, and maintaining rigorous project management practices.
  • Additionally, the Project Manager oversees financial tracking, benefit realization calculations, and performance reporting, while providing timely updates and presentations to executive and senior leadership to ensure safety objectives and strategic goals are met.

Required Skills/Attributes


  • A successful project manager brings over seven years of experience leading cross-functional teams and overseeing complex projects.
  • This role demands exceptional verbal and written communication skills, as well as proficiency in budgeting, cost analysis, and sound decision-making.
  • Project managers must possess a thorough understanding of company policies and distribution procedures, using data-driven strategies to plan, monitor progress, and implement corrective actions when needed.
  • Familiarity with formal project management methodologies, including scheduling, risk assessment, and resource allocation, is essential.
  • In addition, strong interpersonal abilities, a dedication to teamwork, and a commitment to confidentiality are vital.
  • Effective project managers are skilled in change management and demonstrate integrity, self-awareness, and adaptability at every stage.
  • Beyond these core competencies, knowledge of distribution operations and related business practices is highly valued.
  • A creative approach to problem-solving and engaging team members can make a significant difference, as does the ability to foster a positive work environment.
  • In summary, the ideal project manager blends leadership experience and technical expertise with robust people skills.
  • Their success hinges on project management mastery, clear communication, flexibility, and integrity, complemented by strengths in distribution operations and motivating teams to achieve shared goals.
Not Specified
Program Director
✦ New
Salary not disclosed
Covina, California 8 hours ago

Company Description

PALS, Inc. is a trauma-informed agency with offices in Santa Barbara, Ventura and Los Angeles counties and supports adults with intellectual disabilities and socio emotional challenges in achieving success in community life. The agency prioritizes community integration through the development of coping skills, social skills training, and opportunities for job skill development. PALS, Inc. is committed to empowering adults to live the lives they envision for themselves. Its work fosters greater independence, personal growth, and community engagement for its participants.

Role Description

The Program Director is a full-time leadership role based in West Covina, CA. The position reports directly to agency leadership and serves as the on site program leadership for a team of direct support professionals as well as licensed nurses, behaviorists and other roles. The Program Director is responsible for implementing person-centered care plans, for ensuring staff have clearly communicated plans and instructions to work with. Daily tasks include managing staff, ensuring program alignment with organizational goals, cultivating community partnerships, and maintaining compliance with relevant regulations. The Program Director is responsible for evaluating program effectiveness, providing guidance to staff, and fostering an inclusive environment that prioritizes participant success. The PD is the chief liaison for the West Covina program in communicating with the Regional Center, Community Care Licensing, families, care providers, and other stakeholders.

Qualifications

  • Leadership and team management experience, including the ability to motivate and mentor staff
  • Program development and implementation skills, including creating initiatives to enhance life skills and community integration
  • Strong organizational and time-management abilities to balance multiple responsibilities effectively
  • Communication and interpersonal skills to build strong relationships with staff, participants, and community stakeholders
  • Knowledge of compliance monitoring and regulatory requirements, especially in community-focused programs
  • Proficient in technology tools and remote work platforms for hybrid work environments
  • Bachelor's degree or higher in Human Services, Social Work, Nonprofit Management, or a related field
  • Relevant professional experience in program management, social services, or a similar field
  • Background in working with individuals with diverse challenges is a plus.
Not Specified
HR Consultant 2
🏢 Spectraforce Technologies
Salary not disclosed
Rosemead, CA 3 days ago
Job Title: HR Consultant 2

Duration: 12 Months

Location: Rosemead, CA 91770 / Hybrid Schedule In-Office Monday & Tuesday

Shift: M-F 8-5 / 7-4 Shift may vary due to business needs

Day-to-Day Responsibilities



  • Provides centralized human resource services spanning payroll, benefits and other transactions through the HR service center (HRSC).
  • Ensures efficiency of service center operations, technology and transaction processes.
  • Establishes standards and procedures for handling employee questions, transactions and administration of human resource programs.
  • Coordinates services with the human resource information systems, human resource program managers and technology specialists.
  • Responds to inquiries to the Human Resources Service Center via telephone or the case management tool in a fast-paced environment, identifying and escalating process inefficiencies and failures.
  • Utilizes case management tools to track, monitor, and respond to requests from employees, leaders, vendors, and applicants.
  • Utilizes standard operating procedures and policies to assist employees, leaders, vendors, and applicants on a wide variety of detailed HR related topics.
  • Ensures employment files align with departmental guidelines and regulatory requirements by completing file audits for both new hires and transfers.
  • Conducts regular audits and reviews of HR service delivery processes, systems, and documentation to ensure compliance with internal policies, legal requirements, and industry standards.
  • Completes termination requests within applicable systems; corrects file feed exceptions.
  • Works with HR partners to complete weekly, monthly, and annual reporting and audits as needed, leading the documentation of HR service processes for the HR service center.
  • Participates in the development and delivery of training for internal staff, specialist groups, or others as needed.
  • A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Required Skills:


  • Three or more years of experience in a HR related discipline.
  • HR Systems & Case Management Proficiency



  • Regulatory & Policy Compliance
  • Communication & Customer Service
  • Analytical & Problem-Solving Skills
  • Collaboration

Desired Skills:


  • SuccessFactors
  • Process Improvement

Education: High School Diploma or Equivalent
Not Specified
Product Delivery Manager III
✦ New
🏢 Spectraforce Technologies
Salary not disclosed
Rosemead, CA 1 day ago
Job Title: Product Delivery Manager III

Location: Rosemead, CA (Hybrid) - Onsite days Tuesday/Wednesday

Duration: ?12 Months

Description:


  • The Product Manager for Research & Discovery is responsible for turning ambiguous business needs into clear, validated, and estimate-ready problem definitions
  • This role runs discovery, maps cross-channel journeys, identifies constraints, and produces the "Discovery Packet" required for IT to provide accurate estimates and for leadership to make investment decisions.
  • This is a hands-on discovery and research role, not a delivery role and not a people-management role.


Key Responsibilities:


  • Convert vague business problems into fully defined opportunities with customer + business + regulatory framing.
  • Produce "shovel-ready? Discovery Packets to support IT estimation, capital requests, and strategic prioritization.
  • Works with the Senior Manager of Product to create ROI models (when needed)
  • Translate scattered backlog into strategic themes.
  • Research & Validation Leadership
  • Lead customer research: interviews, usability tests, concept validation, and prototype creation/feedback.
  • Leverage call center data, QM analytics, and operational insights to validate root causes.
  • Works with Senior Manager of Product to identify regulatory constraints affecting the solution space.
  • Product service blueprints, journey maps, business rule definition and low-fidelity prototypes.
  • Stakeholder & Scope Management
  • Aligns with Domain PMs to understand end-to-end journey impacts and constraints early.
  • Works with Domain PMs to define MVP boundaries and ensure IT estimates are based on realistic, validated scope.
  • Ensure all discovery artifacts are aligned before transitioning work to estimation or execution.


Qualifications


  • High School Diploma or Equivalent
  • 5+ years in Discovery, UX Research, Product Strategy, and Service Design
  • Strong skills in blueprinting, journey mapping, and early-stage prototyping
  • Ability to translate user needs and operational insights into business value.
  • Strong synthesis, facilitation, and problem-facing capabilities


Desired Skills/Attributes


  • Experience in large, complex, and regulated enterprises (preferred)
Not Specified
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