Immersion Data Solutions Jobs in Usa

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

We are seeking an experienced Staff Data Engineer to join our Unified Data Platform team. The ideal candidate will design, develop, and maintain enterprise-scale data infrastructure leveraging Azure and Databricks technologies. This role involves building robust data pipelines, optimizing data workflows, and ensuring data quality and governance across the platform. You will collaborate closely with analytics, data science, and business teams to enable data-driven decision-making.

Duties & Responsibilities:

• Design, build, and optimizedata pipelinesand workflows inAzureandDatabricks, including Data Lake and SQL Database integrations.
• Implement scalableETL/ELT frameworksusingAzure Data Factory,Databricks, andSpark.
• Optimize data structures and queries for performance, reliability, and cost efficiency.
• Drivedata quality and governance initiatives, including metadata management and validation frameworks.
• Collaborate with cross-functional teams to define and implementdata modelsaligned with business and analytical requirements.
• Maintain clear documentation and enforce engineering best practices for reproducibility and maintainability.
• Ensure adherence tosecurity, compliance, and data privacystandards.
• Mentor junior engineers and contribute to establishingengineering best practices.
• SupportCI/CD pipeline developmentfor data workflows using GitLab or Azure DevOps.
• Partner with data consumers to publish curated datasets into reporting tools such asPower BI.
• Stay current with advancements inAzure, Databricks, Delta Lake, and data architecture trends.

Technical Skills:

• Advanced proficiency inAzure 5+ years(Data Lake, ADF, SQL).
• Strong expertise inDatabricks (5+ years),Apache Spark (5+ years), andDelta Lake (5+ years).
• Proficient inSQL (10+ years)andPython (5+ years); familiarity withScalais a plus.
• Strong understanding ofdata modeling,data governance, andmetadata management.
• Knowledge ofsource control (Git),CI/CD, and modern DevOps practices.
• Familiarity withPower BIvisualization tool.

Minimum Qualifications:

• Bachelor's or Master's degree in Computer Science, Data Science, or related field.
• 7+ yearsof experience in data engineering, with significant hands-on work incloud-based data platforms (Azure).
• Experience buildingreal-time data pipelinesand streaming frameworks.
• Strong analytical and problem-solving skills.
• Proven ability tolead projectsand mentor engineers.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• Master's degree in Computer Science, Engineering, or a related field.
• Exposure tomachine learning integrationwithin data engineering pipelines.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $110,000 to $170,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Overview:

As a Product Owner in Affinity Solutions Technology (AST) you will lead a cross-functional agile team implementing technology solutions for Securian's Affinity Solutions and Securian Canada markets. AST teams demonstrate passion for delivering innovative solutions for clients, customers, and internal partners, driven by creative problem-solving skills, strong collaboration, and analytical abilities.

You need to be passionate about delivering business value through technology while remaining flexible to adapt to evolving and emerging needs. You will partner with stakeholders to define your team's strategy and roadmap, owning your team's prioritization and delivery. You will work closely with your team, other Product Owners, business stakeholders, engineering leaders, and technology partners to deliver solutions using a blend of methodologies.

Responsibilities include but not limited to:

• Partners with the business to build trust and translate operations, customer needs, and technology into impactful digital solutions-resolving trade-offs, managing risks and dependencies, creating and driving product roadmaps with a focus on measurable outcomes, and communicating transparently.

• Maintains a backlog to prioritize work/stories for the team by synthesizing all relevant data, research and any other available information.

• Engages stakeholders through ongoing collaboration to understand evolving customer needs, advocate for the business, and share insights with teams to drive alignment and optimal outcomes.

• Leverages emerging best practices and market trends to drive operational efficiencies and align technology strategies with business goals.

• Uses all available resources (e.g., analytics, reporting, surveys, ethnographic research, qualitative data, usability testing) to understand product performance and customer satisfaction.

• Effectively communicates product value through storytelling, connecting to business/customer impact and engages stakeholders in strategic decisions to optimize outcomes.

• Cross functional understanding of how their work integrates with other business workstreams and initiatives.

• Understands how to leverage team effectiveness metrics (e.g., velocity/cycle time) to drive value.

• Contributes to strategic product decisions by incorporating total cost of ownership and providing input into operating budget planning.

• Participates in governance meetings and communicates technical and business product status and progress with senior leaders.

• Creates product delivery commitments such as service level agreements and BCM plans to support resiliency requirements.

• Engages in product discovery efforts to identify strategic opportunities.

• Proactively develops and demonstrates advanced knowledge of and experience with the technical product(s) and is conversant in the product architecture to drive growth and improve customer experience.

• Directly responsible for implementation, configuration, and/or continuous improvement of a technical product based on value

• Anticipates and identifies new product opportunities to drive value. Provides input and leads the design of meaningful tests and learning opportunities.

• Ensures project delivery is in conformance with company methodologies and standards; leads and provides guidance for project management for initiatives, ensuring business objectives are met and business benefits are delivered.

Qualifications:

• Working knowledge of agile practices. Understands the fundamentals of iterative development, incremental delivery, backlog management, burndown metrics, velocity, and task definition.

• Leadership skills to gain credibility, garner respect, guide the creation of a self-organizing team, being assertive with business priorities and opposing viewpoints while adhering to agile concepts and principles.

• Ability to influence teams to deliver great customer experience without direct authority.

• Working knowledge of Product Management practices.

• Strong communication, facilitation, and interpersonal skills to engage agile team and stakeholders, facilitate discussions, negotiate, and resolve conflict.

• Strong analytical and critical-thinking skills, creative problem-solving skills, and attention to detail.

• Ability to work with minimal direction, flexibility to adapt to shifting priorities and schedules, handle multiple issues simultaneously, and manage stressful situations for self and team.

• Strong knowledge of technology and architectural principles to drive implementation of scalable, maintainable, and resilient solutions.

Preferred Qualifications:

• Proven track record as a Product Owner or individual contributor responsible for value and viability of technology solutions.

• Proven track record working in an agile environment while delivering results based on effective prioritization.

• Experience with stakeholder management and collaboration.

• Ability to quickly learn new domains and adapt to changing business needs.

• Knowledge of product and project and portfolio management best practices.

• Ability to communicate effectively with diverse audiences including executives, customers, and technical teams.

• Experience identifying critical emerging business needs and service challenges and ability to quickly and effectively shift/coordinate resources to deliver immediate impact.

• Proven ability to engage with both individual contributors and leaders of the highest levels in constructive and collaborative relationships.

• Demonstrated results of gaining credibility, gaining respect and building trust, guiding the creation of self-organizing teams and being assertive with business priorities and opposing viewpoints while adhering to agile concepts and principles.

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes), you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

Summary

GENERAL SUMMARY:

Responsible for the establishment and maintenance of Bryan Healths data governance program and infrastructure. As the organizations data governance champion, collaborates with leaders and data stewards across Bryan Health to develop, implement, and execute the organizations data and AI governance strategies, policies, and procedures.

As a critical part of Bryans Data Analytics Center of Excellence, recommends data governance policies to entity governance for review and approval, while working with IT and key business units to constantly improve data definitions, integrity, security, and reliability, ensuring high-quality inputs for analytics and AI models.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Participates in or supports work stream planning process.

3. *Effectively communicates with executive sponsors, project advocates, leaders, and data stewards to help them understand and apply policy and principles of data governance while ensuring that deliverables meet business requirements.

4. *Develops and plays a hands-on role in operationalizing an organization-wide data governance strategy, framework and roadmap that aligns with the organizations overall data, analytics, AI, and data security strategy.

5. *Defines and enforces data standards, data classification, and data protection guidelines to ensure consistent and reliable data across systems, processes, and business units.

6. Translates Data and AI governance policies and standards into actionable strategies and implementable solutions, ensuring practical application and demonstratable impact on data reliability.

7. *Develops and implements policies and standards for managing data used in AI models to ensure quality, security, privacy, and compliance with relevant regulations.

8. *Collaborates with business stakeholders, data owners and data stewards to establish data governance roles, responsibilities, and accountabilities within the organization.

9. *Collaborates with data science and AI/ML teams to ensure the reliability of data used in AI training, validation, and deployment.

10. Aligns data governance policies with AI development lifecycle, ensuring proper data stewardship and governance throughout the AI project lifecycle.

11. *Conducts assessments to identify data issues, gaps, and opportunities for improvement.

12. *Provides guidance and training to business users and data stewards on data governance policies, procedures, and best practices.

13. *Collaborates with Data Council, Advisory Teams, and other governance groups for program oversight and issue resolution.

14. Identifies and mitigates risks related to AI data, including bias, fairness, and privacy concerns, to support responsible AI practices.

15. Works closely with Data Analytics and IT to design and implement data governance tools, technologies, and platforms to provide data quality checks, data cataloging, and data lineage tracking.

16. Stays up to date with AI and data governance industry trends, emerging technologies, regulatory changes, and standards around the evolving legal, ethical, and technological standards related to AI and data governance, and proactively recommends improvements and enhancements to governance frameworks.

17. Ensures that data used in AI systems complies with data privacy laws and organizational policies and maintains auditability of AI data pipelines.

18. Engages and advises the Bryan Data Analytics Council on project prioritization and other agenda items as needed.

19. Develops effective collaborative relationships with stakeholders across the Bryan Health System.

20. Works with executive sponsors and project advocates to ensure products meet business requirements.

21. Collaborates with other teams and leaders to ensure resources and priorities align with Data Council guidance.

22. Establishes effective relationships with clients and provides leadership for all data governance at Bryan.

23. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest the latest trends in field of expertise. Keeps abreast of industry news and trends.

24. Effectively facilitates and participates on multi-disciplinary teams; attends and participates in project meetings and activities.

25. Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk *).

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

1. Expert knowledge in principals of data governance and data governance program design.

2. Highly proficient in data governance concepts and application (metadata management, data quality, stewardship, etc.).

3. Knowledge of AI and AI governance.

4. Knowledge of health care market and industry trends.

5. Knowledge of computer hardware equipment and software applications relevant to work functions.

6. Strong skills in problem solving and process improvement.

7. Excellent communication skills and ability to explain complex topics to non-technical audiences.

8. Strong ability in program and project management.

9. Ability to perform crucial conversations with desired outcomes.

10. Ability to communicate effectively both verbally and in writing.

11. Ability to establish and maintain effective working relationships with all levels of personnel and medical staff.

12. Ability to effectively interact with clients that have a broad range of computer knowledge and ability.

13. Ability to plan for and act on changes in the business and market environment that impact current business plans and processes.

14. Ability to problem solve and engage independent critical thinking skills.

15. Ability to prioritize work demands and work with minimal supervision.

16. Ability to maintain confidentiality relevant to sensitive information.

17. Ability to maintain regular and punctual attendance.

EDUCATION AND EXPERIENCE:

Bachelors degree in Data Science, Data Management, Analytics, Computer Science, Public Health, Hospital Administration, Business, or related field required. Masters degree preferred. Five (5) years of related work experience required. Prior project leadership experience (formal or informal) required. Prior data governance experience highly preferred. Prior Epic experience preferred.

OTHER CREDENTIALS / CERTIFICATIONS:

Epic Cogito Fundamentals and Cogito Project Manager certification preferred. Epic certification in Cogito Fundamentals and Cogito Project Manager required within six (6) months of hire.

PHYSICAL REQUIREMENTS:

(Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.)

(DOT) Characterized as sedentary work requiring exertion of up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

Akkodis is seeking an Engineering Technician role is a Contact with a clientin Santa Clara, CA (Onsite), We’re ideally looking for an applicant with 4+ years of equivalent experience in a Lab or Datacenter environment. Visio and CAD experience for Lab R&D projects and Rack Management. Experience with handling PDUs and Power in Labs.

Pay Range: $63-$65/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Summary

• We're looking for a motivated Engineering Technician (Contract) for support our Colossus quality assurance labs. In this role, you will be faced the challenge of providing a test-bed for our developers to test software on various hardware before releasing them.
• Additionally, collaborate with Infrastructure Engineers, installing and maintaining Windows/Linux platforms and using creativity while finding solutions.
• We expect things to break in this lab, as the software is mostly low-level device drivers, and the bugs in them do break boards and GPUs.
• We seek to catch problems early in our labs rather than in user devices.
• Our labs run more than 100,000 tests per day and is part of a DevOps pipeline that needs constant supervision, tracking, monitoring and break-fix.

What you'll be doing:

• Handling Labs and Datacenters using DCIM Tools, spreadsheets and task tracking tools.
• Your responsibilities will also include defining standards in labs to keep them safe, clean and organized.
• Deploy test boards that run automated tests from a Software Developers and triage and root cause board issues which are not due to hardware or software issues but, that potentially have test setup issues.
• Remove and redeploy boards that need software and/or hardware upgrades from board engineers in a regular cadence.
• Work closely and pro-actively with other engineering teams such as system architects, chip and board designers, software/firmware engineers, HW/SW QA teams and Applications engineering teams to drive design, development, debug and release of next generations products.
• Take active part in procurement decisions for Lab by choosing from various options available, getting test copies and doing proof of concepts and then providing recommendations.
• Collect data for critical metrics for the lab and track progress.

What we need to see:

• Associates or Bachelors Degree in a Tech related Major or 4+ years of equivalent experience in a Lab or Datacenter environment.
• Ability to perform well at work without requiring constant manager supervision.
• Ability to do deploy and cable servers and test equipment.
• Basic user level understanding of Unix/Windows, and Networking with Enterprise Switches and Routers.
• Skills to work with teammates of various abilities and experiences.
• Ability to find tasks where you need help from sys-admins and communicate those, coordinate with them to integrate those solutions
• Perseveration to debug a hard problem and out of box thinking to seek those.
• To be successful in this position, you should have a love of working with close-knit, multi-disciplinary teams, and enjoy hands-on work with state of the art platforms.

Ways to stand out from the crowd:

• Visio and CAD experience for Lab R&D projects and Rack Management.
• Lab/Datacenter Procurement Experience.
• Experience with handling PDUs and Power in Labs.
• System administrator level experience on Unix/windows and knowledge of scripting to automate workflows (bash/python).
• Basic knowledge of Git/Perforce to check-out, edit and check-in scripts.
• Ability to write SQL queries to get data from MySQL DBs.

If you feel this is not something that you are currently interested in, but know of someone, that might be, please share the details with them or let me know their details so I can reach out to them!

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

Join a leading pharmaceutical company’s Data Science team, where you’ll drive and lead advanced analytics across Marketing, Sales, and Access. As Associate Director (Or Sr Manager), A HIGH LEVEL INDIVIDUAL CONTRIBUTOR, you’ll lead strategic initiatives from predictive modeling and personalization to field force optimization, delivering scalable solutions that inform commercial decisions and enhance patient engagement. Deep experience in pharmaceutical marketing analytics is essential to translate brand strategy into actionable insights.

Keywords: MMM, Next Best Action, NLP, Data Science, HCP, GenAI

Location: Onsite 3 days a week in Cambridge, MA

Key Responsibilities

• Lead development and deployment of predictive models, segmentation, NLP, and GenAI tools to solve complex commercial challenges
• Translate pharmaceutical brand objectives into analytics frameworks across marketing, sales, and access
• Design and operationalize Next Best Action strategies to boost omnichannel engagement and HCP ROI
• Build and scale Patient 360 models and targeting algorithms for AI-driven lead generation
• Guide stakeholders through insight activation and integration into workflows
• Champion model governance, experimentation, and analytical rigor
• Collaborate with IT to develop ML Ops environments and productized solutions
• Manage external analytics partners and ensure alignment across data engineering, insights, and compliance

Who You Are

A strategic data scientist with strong business acumen, leadership presence, and deep experience in pharmaceutical marketing analytics. You thrive at the intersection of data and action, delivering measurable impact.

Qualifications

• 5+ years in analytics role within pharmaceutical industry
• Proven experience in pharmaceutical marketing analytics, including brand strategy, HCP engagement, and omnichannel optimization
• Expertise in NBA, MMM, supervised/unsupervised learning, A/B testing, time-series forecasting
• Success in marketing mix modeling, decision engines, and GenAI product design
• Proficient in Python, R, SQL, Snowflake; skilled in Power BI or Tableau
• Familiarity with APLD, PlanTrak, claims, and specialty pharmacy datasets
• Strong communicator with executive presence and cross-functional influence

Send resume to

• Lead, coach, and develop a high-performing Operations & Data Management team, providing regular feedback, performance evaluations, and career development opportunities.
• Foster a culture of accountability, continuous learning, and collaboration.
• Ensure new team members are effectively onboarded and trained across all relevant systems and processes.
  
  

• Oversee daily operations of and client communications to ensure accuracy, timeliness, and compliance with service level agreements (SLAs).
• Monitor team workload and proactively adjust task assignments to meet volume demands and service expectations.
• Serve as the point of escalation for complex client or customer issues and ensure timely resolution.
  
  

• Partner with leadership to identify, recommend, and implement process improvements that enhance productivity, quality, and client satisfaction.
• Utilize metrics and KPIs to monitor team performance, drive operational improvements, and report progress to senior leadership.
• Lead initiatives to document, standardize, and optimize workflows, including SOPs and work instructions.
  
  

• Act as a liaison between various cross-functional teams including Distribution Operations, Supply Chain, Order to Cash, Finance, IT, Serialization, and Client Success to support seamless daily execution/escalations.
• Participate in strategic planning and special projects to support departmental and organizational goals.
  
  

• Ensure a positive client experience through consistent service delivery, proactive communication, and timely issue resolution.
• Represent in client calls or meetings as needed to address operational updates or performance discussions.
  
  

• Maintain adherence to internal controls, data accuracy standards, and regulatory compliance related to order processing and client communications.
• Monitor system and process integrity, ensuring pricing, credits, and order entry are executed without errors or delays.
  
  

• Support hands-on execution of operational tasks during peak periods or resource gaps.
• All other duties as assigned
  
  

• Execute the goals established by the business and department to ensure client delight.
• Effectively delegate tasks, responsibility, and accountability to teams to ensure execution is performed to a standard of excellence.
• Lead their team and improve the quality of the departments work product.
• Assess and determine appropriate personnel and structure to accomplish necessary day-to-day functions.
• Interview, select, and supervise the activities of the department staff within the confines of stated business goals and company policies & procedures.
  
  

• Bachelor’s degree or equivalent combination of education and experience.
• 7+ years of customer service experience within the healthcare or pharmaceutical industry, with a demonstrated ability to drive team performance and client satisfaction.
• Minimum of 4 year of supervisory experience, preferably in a high-volume, fast-paced environment such as a call center.
• Proven ability to interpret and apply business insights from industry publications, regulatory guidelines, and technical documentation.
• Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions.
• Demonstrated problem-solving capabilities, including the ability to assess complex situations and implement effective solutions.
• Ability to lead both independently and collaboratively, fostering a high-performance team culture.
• Collaborative leadership style with a focus on cross-functional alignment and shared success.
• Exceptional verbal and written communication skills, with the ability to influence and engage stakeholders at all levels.
• Consistently presents a polished, professional image and models executive presence.
• Strong customer-centric mindset with a commitment to service excellence.
• Highly organized with the ability to manage multiple priorities and deadlines effectively.
• Dependable and accountable, with a track record of delivering results.
• Proficient in managing administrative workflows and optimizing operational processes.
• Deep understanding of customer service principles and best practices.
• Positive, energetic leadership presence that inspires and motivates teams.
• Skilled communicator who fosters clarity, alignment, and trust.
• High integrity and ethical standards; lead by example and builds credibility through actions.
  
  

As a Data Steward Senior Analyst, you are part of a team responsible for enabling and supporting compliance with data-related enterprise policies within their domains/business units. You and your team are responsible for identifying critical data and associated risks, maintaining data definitions, classifying data, supporting data sourcing / usage requests, measuring Data Risk Controls, and confirming Data Issues are remediated. You have the opportunity to partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, supervising and leading data quality, resolving data/platform issues, and driving consistency, usability, and governance of specific product data across the enterprise.

In addition, this role will play a key part in effectively communicating new and updated data-related policies to the teams responsible for compliance. The individual must be skilled in preparing clear, engaging presentations that translate formal policy language into practical, easy-to-understand guidance and “tell the story” behind the policy requirements. The role will also support the delivery of training sessions, facilitate policy office hours, and serve as a go-to resource for questions related to data governance and retention compliance.

Your Primary Responsibilities may include:

• Assist in identifying data-related risks and associated controls for key business processes. Risks relate to Record Retention (primary), Data Quality, Data Movement, Data Stewardship, Data Protection, Data Sharing, among others.

• Develop training materials and educate organization on Record Retention and Deletion processes and procedures.

• Develop deep understanding of key enterprise data-related policies and serve as the policy expert for the business unit, providing education to teams regarding policy implications for business.

• Collaborate with and influence product managers to ensure all new use cases are managed according to policies.

• Influence and contribute to strategic improvements to data assessment processes and analytical tools.

• Support current regulatory reporting needs via existing platforms, working with upstream data providers, downstream business partners, as well as technology teams.

• Subject matter expertise on multiple platforms.

• Responsible to partner with the Data Steward Manager in developing and managing the data compliance roadmap.

Qualifications include:

• 5 + years of experience in a similar role involved with ensuring compliance with Record Retention and Deletion policies.

• Strong communication skills and ability to influence and engage at multiple levels and cross functionally.

• Intermediate understanding of Data Management and Data Governance concepts (metadata, lineage, data quality, etc.) and prior experience.

• 5+ years of Data Quality Management experience.

• Strong familiarity with data architecture and/or data modeling concepts

• 5+ years of experience with Agile or SAFe project methodologies

• Bachelor’s degree in Finance, Engineering, Mathematics, Statistics, Computer Science or other similar fields.

• Preferred: Experience in Travel Industry.

• Preferred: Knowledge of RCSA (Risk Control Self-Assessment) methodology

Leadership Skills may include:

• Makes Decisions Quickly and Effectively: Drives effective outcome through decision making authority. Displays judgement and discretion in order to ensure deliverables are sufficient to the American Express policy and overall compliance.

• Drives Innovation & Change: Provides systematic and rational analysis to identify the root cause of problems. Is prepared to challenge the status quo and drive innovation. Makes informed judgments, recommends tailored solutions.

• Leverages Team - Collaboration: Coordinates efforts within and across teams to deliver goals, accountable to bring in ideas, information, suggestions, and expertise from others outside & inside the immediate team.

• Communication: Influences and holds others accountable and has ability to convince others. Identifies the specific data governance requirements and is able to communicate clearly and in a compelling way.

SERVICE DESK ENGINEER (WA/OR/ID)

CANDIDATES MUST BE LOCAL TO THE SERVICE AREA AND BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES ON A FULL-TIME BASIS – INTERNATIONAL CANDIDATES NEED NOT APPLY

Since 1993, Right! Systems, Inc. (RSI) has been providing exceptional solutions and uncommon expertise to help our customers achieve lasting benefits. As a multi-vendor systems integrator, we maintain high-level certifications with key technology partners for one reason: our customers.

We are seeking a talented individual for the role of Service Desk Engineer. This is a full time position. Candidates must live in the service area and report to one of our corporate office locations as needed to perform job duties. This role reports to the Service Desk Manager.

You will be working on a team of highly skilled technicians and engineers across a wide range of disciplines, representing solutions from Cisco, Juniper, HPE, Aruba, Palo Alto, Fortinet, and more. Your role is to ensure that industry best practices and methodologies are applied to the deployment, integration, and operational support of our customer environments. This is a great opportunity to build your IT career while working on exciting technologies and environments.

Work schedule is typically Monday through Friday from 8am to 5pm in-office or onsite with rotational on-call scheduling for work after-hours and on weekends.

Duties/Responsibilities

• Build and maintain deep technical expertise across datacenter technologies including virtualization, Windows Server, storage, backup/DR, datacenter networking, and identity/core services (AD/DNS/DHCP).
• Resolve complex, multi-layer support incidents involving availability, performance, recoverability, and security across compute, storage, virtualization, and infrastructure services in a multi-customer MSP environment. Work from RSI offices to diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality.
• Partner with Service Desk, Network, Security, and Projects teams to deliver customer outcomes and improve service maturity through standardization, documentation, and automation.
• Attend or participate in various product training sessions and classes in order to broaden your skillset while maintaining RSI’s vendor relationships
• Meet with customers to discuss and outline new approaches and configurations that improve and enhance their current environments
• Other work-related duties as assigned

Qualifications/Requirements

1-3 years of equivalent technology experience

Able to demonstrate associate level expertise or equivalent certification level in one or more of the following areas:

• Datacenter / Virtualization
• VMware vSphere/ESXi/vCenter (preferred) and/or Hyper-V
• Compute platforms such as Cisco UCS and/or HPE
• Windows Server / Core Services
• Active Directory, DNS, DHCP, Group Policy
• General Windows Server administration and troubleshooting
• Storage / Backup / DR
• SAN/NAS concepts (iSCSI, snapshots, replication)
• Backup systems and restore validation / DR testing
• Cloud
• Azure / Entra ID integration, hybrid identity, M365 dependencies
• Hands-on experience supporting solutions from some of the listed vendors above
• Experience administering phone systems (Cisco, etc.) preferred
• Contact Center administration experience preferred
• Strong interpersonal, written, and oral communication skills
• Strong analytical and problem-solving skills
• Strong customer service orientation
• Candidate must be able to conduct research into issues and problems
• Candidate must be able to present ideas in user-friendly language
• Candidate must be highly self-motivated and self-sufficient
• Candidate must be able to effectively prioritize tasks in a high-pressure environment
• Candidate would either need to have a valid Driver’s license and vehicle insurance, or confirm their ability and means to report to the office daily on work days as scheduled, as an essential job function for this role.

Compensation/Benefits

Compensation $70-90k Annually DOE

RSI offers competitive salary, comprehensive benefits package that includes group medical, dental and vision insurance, 401(k), life insurance/LTD, and PTO (Paid Time Off) for vacation, sick and personal leave needs.

Right! Systems provides equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, citizenship, status, national origin, ancestry, gender, genetic information, sexual orientation, gender expression or identity, age, religion, pregnancy or pregnancy-related conditions, physical or mental disability, marital status, veteran status, political affiliation, or any other characteristic protected by law.

Title: Senior Data Analyst

Duration: Long term

Location: Dallas , TX

Job Description:

Primary responsibilities of the Senior Data Analyst include supporting and analyzing data anomalies for multiple environments including but not limited to Data Warehouse, ODS, Data Replication/ETL Data Management initiatives. The candidate will be in a supporting role and will work closely with Business, DBA, ETL and Data Management team providing analysis and support for complex Data related initiatives. This individual will also be responsible for assisting in initial setup and on-going documentation/configuration related to Data Governance and Master Data Management solutions. This candidate must have a passion for data, along with good SQL, analytical and communication skills.

Responsibilities

• Investigate and Analyze data anomalies and data issues reported by Business
• Work with ETL, Replication and DBA teams to determine data transformations, data movement and derivations and document accordingly
• Work with support teams to ensure consistent and pro-active support methodologies are adhered to for all aspects of data movements and data transformations
• Assist in break fix and production validation as it relates to data derivations, replication and structures
• Assist in configuration and on-going setup of Data Virtualization and Master Data Management tools
• Assist in keeping documentation up to date as it relates to Data Standardization definitions, Data Dictionary and Data Lineage
• Gather information from various Sources and interpret Patterns and Trends
• Ability to work in a team-oriented, fast-paced agile environment managing multiple
• priorities

Qualifications

• 4+ years of SQL experience working in OLTP, Data Warehouse and Big Data databases
• 4+ years of experience working with Exadata and SQL Server databases
• 4+ years in a Data Analyst role
• Strong attention to Detail
• 2+ years writing medium to complex stored procedures a plus
• Ability to collaborate effectively and work as part of a team
• Extensive background in writing complex queries
• Extensive working knowledge of all aspects of Data Movement and Processing, including ETL, API, OLAP and best practices for data tracking
• Good Communication skills
• Self-Motivated
• Works well in a team environment
• Denodo Experience a plus
• Master Data Management a plus
• Big Data Experience a plus (Hadoop, MongoDB)
• Postgres and Cloud Experience a plus

Job Description:

Overview:

We don't simply hire employees. We invest in them. When you work at Chatham, we empower you - offering professional development opportunities to help you grow in your career, no matter if you've been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day.

We seek to enhance our Controls and Data Integrity team with a role specializing in data quality for interest rate, currency, and commodity transactions. The role is part of our global central operations group charged with ensuring the accuracy and reliability of Chatham's transaction, market, and valuation data.

In this role you will:

The purpose of the role is to ensure all transaction details are in Chatham's systems accurately and as agreed upon at execution. Data entry errors can have significant consequences to the economics of the transaction or to their accounting treatment, and it is therefore critical that team members understand transaction-related market conventions, payments, and valuations. This role will provide support for transactions executed by Chatham's real estate, private equity, corporate, and financial institutions sectors. We expect primary responsibilities to include:

• Transaction and data review
  • Work as part of the larger team to check the data entry on transactions as they are executed
  • Verify calculation amounts and build payment schedules
  • Develop an understanding of the underlying transactions in order to identify loading errors
  • Check daily control reports to monitor unusual movements in transaction valuations and market data
  • Assist with data clean-up related transaction data and Client Relationship Management (CRM) software

• Communicate and coordinate across other internal teams and with clients
  • Interact with sector team members to verify/clarify data, as needed
  • Work with internal models, analytics, and technology teams to resolve issues
  • Play an active role in liaising between the business and technical teams
  • Check and send out monthly valuation reports to clients

• Develop and share subject matter expertise
  • Take part in the training of new Chatham employees on sector teams
  • Serve as an integral member of ad hoc project teams to improve processes, solve problems, and provide insight from a data quality perspective
  • Develop SQL skills and help create database queries

• The role may also include opportunities to contribute to the team in other capacities as interests and team needs align.

Your impact:

Our team works in partnership with Chatham's sector advisory teams and clients to help them efficiently navigate the data quality, operational, and regulatory compliance aspects of a transaction. We strive to continually improve the workflows we are responsible for and have the chance to do so by implementing process changes and/or leveraging supporting technology. Team members play a crucial role in these process improvements and serve as subject matter experts, providing regular training and resources for all Chatham teams.

Contributors to your success:

• 2 years of experience working in operations or data quality may be beneficial but is not required
• An interest in data quality, data management, and process improvement
• Comfort with basic math skills and use of Microsoft Excel
• High level of attention to detail, accuracy, and organization
• Ability to multitask and independently prioritize workload
• Strong verbal and written communication skills
• Ability to work extra/non-standard hours around month- and quarter-ends (and other special cases) to support critical business processes
• Experience with VBA and SQL are beneficial, but not necessary

We seek individuals that will thrive in our culture and can make a significant impact over the long term. Most of our team members do not come to Chatham with a deep understanding of derivatives; therefore, we conduct classroom and apprentice-style training. We look for people who have consistently demonstrated drive, determination, and academic/professional accomplishment throughout their lives. We invest a great deal of time and training with our employees and we are looking for individuals who want to make a long-term commitment to the company.

About Chatham Financial:

Chatham Financial is the largest independent financial risk management advisory and technology firm. A leader in debt and derivative solutions, Chatham provides clients with access to in-depth knowledge, innovative tools, and an incomparable team of over 700 employees to help mitigate risks associated with interest rate, foreign currency, and commodity exposures. Founded in 1991, Chatham serves more than 3,500 companies across a wide range of industries - handling over $1 trillion in transaction volume annually and helping businesses maximize their value in the capital markets, every day. To learn more, .

Chatham Financial is an equal opportunity employer.