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IT Support & Infrastructure Lead
Alternative titles: Site IT Lead, IT Operations Lead, Senior IT Support & Infrastructure Engineer, IT Support Supervisor, Senior Systems Administrator
Target Start: May 2026
Salary: $70,000 to $90,000 base + Benefits
About the Opportunity
Little Bridge Search is the recruitment partner for a globally successful international travel operator as it launches its first US office in Altamonte Springs.
This is the first dedicated on-site IT hire for the new office. You will support the day-to-day IT needs of an opening customer operations team of around 25 people, with scope to grow as the site expands.
This is a hands-on, on-site role. It will suit someone who enjoys being close to users, solving day-to-day issues, supporting local infrastructure, and serving as the senior IT person on-site while working alongside a wider global IT team.
What you will do
- Own day-to-day IT support for the Altamonte Springs office
- Provide 1st and 2nd line support, with escalation capability where needed
- Support Microsoft 365, Active Directory, user accounts, onboarding and offboarding
- Maintain local office technology, including desktops, laptops, printers, telephony, VPN and wireless
- Support local network infrastructure, including switches, routers and access points
- Help keep systems secure, documented and aligned with wider IT standards
- Coordinate with local vendors and suppliers when needed
- Support occasional out-of-hours work where operationally required
What we are looking for
- Strong hands-on IT support experience in an on-site environment
- Good Microsoft 365 and Active Directory administration skills
- Experience supporting Windows users, devices and day-to-day office IT
- Working knowledge of switches, routers, wireless and VPNs
- Comfortable in a role with a meaningful amount of 1st and 2nd line ticket support
- Confident operating as the senior IT person on site in a small team
- Clear communicator who works well with non-technical users
Helpful background
- Contact centre, customer service, travel, hospitality, reservations or sales-support environment
- Experience with telephony or UCaaS platforms such as RingCentral, Teams Phone, Zoom Phone, UContact or similar
- Experience supporting a growing office or new site launch
- Exposure to PCI, firewall, wireless or vulnerability tooling would be useful, but is not essential
Interview process
- 2-stage process, including technical and stakeholder interview
Interested?
Apply now for immediate and confidential consideration.
We share the full job description, client name and confirmed benefits with qualified applicants.
About Takanock
Founded in 2023, Takanock, LLC tackles the data center industry's core challenge of developing shovel-ready data center sites by leveraging decades of experience in site selection, power generation, energy markets and infrastructure. Takanock focuses on Tier I and Tier II markets where demand for data centers is greatest and power constraints are most acute. By bringing our own on-site generation and unlocking grid capacity where others struggle, we accelerate deployment timelines and ensure Continuity of PowerSM is dedicated to solving the most complex challenges at the intersection of the digital and energy industries.
Takanock is headquartered in Traverse City, Michigan, and through our additional offices in Fulton, Maryland and Austin, Texas, we focus on developing data center and power projects across the United States. Our expanding team brings a unique combination of technical expertise, market foresight, and regulatory knowledge. With the backing of a $500 million equity commitment, we are well positioned to support rapid growth through modern, secure, and scalable technology solutions.
Location, Salary, and Benefits
This position is to assist our Fulton, Maryland or Austin, Texas office. Takanock provides competitive compensation and benefits, including fully paid medical, dental, and vision plans through Blue Cross Blue Shield, a 401(k) plan with company contributions, profits-interest equity grants, an unlimited PTO policy, a monthly mobile phone stipend, and company-paid parking. The salary range for this position is $80,000-$95,000 per year with a target bonus of 15%
About the IT Associate Role
The IT Associate will join our Legal & Operations team and will work directly with the Senior Manager of GIS and Data Management Systems. This individual will play a key role in supporting the company's growing technology needs while ensuring operational alignment and clear communication between internal Engineering, Development, and Commercial teams, as well as hyperscale customers.
The IT Associate will help manage technical requirements, and will be responsible for day-to-day IT operations, user support, SaaS administration, and maintain Takanock's Microsoft-centric technology stack. The role will also involve working with building automation systems, reviewing technical schematics, and participating in root cause analysis for operational and technical issues.
The IT Associate offers meaningful exposure to modern cloud infrastructure, automation, and AI-assisted workflows, with potential for growth into more senior IT or systems roles as the company continues to expand.
Minimum Requirements
- Excellent problem- solving and, decision-making skills
- Strong PC skills
- Ability to learn quickly and develop new product skills independently
- Ability to manage multiple projects and shifting workloads in a growing industry and entrepreneurial environment
Experience and Skills
- Strong working knowledge of Windows 11 and the Microsoft ecosystem, including Microsoft Entra ID (Azure AD)
- A minimum of 1–3 years of experience in IT support, systems administration, or a related technical role
- Experience supporting or administering Copilot, Claude and, Copilot agents, and general knowledge of other AI tools, including user enablement, governance, and workflow integration
- Familiarity with SaaS platforms such as Airtable, including permissioning, integrations, and basic automation
- Experience supporting Adobe products (Adobe Acrobat, Creative Cloud licensing, user access, and troubleshooting)
- Basic understanding of networking, identity management, endpoint security, and MFA
- Ability to handle sensitive company and employee data with utmost discretion and confidentiality
Essential Functions & Key Responsibilities
IT Support and Operations
- Provide day-to-day technical and troubleshooting support for employees across the company's footprint, including hardware, software, and cloud services, Microsoft 365, Teams, SharePoint, Outlook, and Windows devices
- Manage onboarding and offboarding from an IT perspective, including account provisioning, device setup, and access controls
- Maintain accurate documentation of systems, procedures, and asset inventories
- Identify opportunities and solutions for automation and efficiency using Microsoft tools and connected SaaS platforms
- Administer and support Airtable bases, permissions, and integrations
- Manage Adobe licensing, access requests, and basic troubleshooting
- Coordinate with third-party vendors and managed service providers as needed
Microsoft Ecosystem Administration
- Assist with administration of Microsoft Entra ID, Microsoft 365, and related security controls
- Support device management, updates, and compliance policies
- Help configure and maintain SharePoint sites, Teams channels, and collaboration standards
Copilot, Claude and Automation Enablement
- Lead the technicalSupport deployment and adoption of Microsoft Copilot features and Copilot agents, Claude Cowork and other automation tools
- Collaborate with users in leveraging AI-powered tools to improve productivity and workflows
Security and Best Practices
- Support enforcement of security policies, including MFA, least-privilege access, and endpoint protection
- Assist with audits, access reviews, and compliance-related IT tasks
- Promote best practices for data protection, collaboration, and technology usage across the company
Technology Account Executive
New Business | Hunter Role
Location: Buford, GA
Compensation: Base salary $60,000–$70,000 with OTE $120,000–$140,000+
About SureLock Technology
SureLock Technology is a fast-growing IT solutions provider and a three-time Inc. 5000 honoree, recognized as one of the fastest-growing private companies in America. Ranked #112 in 2022 and #86 in 2023, SureLock continues strong momentum into 2024. Fewer than 20 percent of companies achieve this distinction three years in a row.
We deliver advanced IT solutions across education, government, and commercial markets, with a focus on network infrastructure, data center modernization, and cybersecurity.
Our mission is simple: solve complex technology problems while delivering the best customer experience in the industry. Our core values, proactive ingenuity, positive team harmony, relentless commitment, and trusted reliability, guide how we serve customers and support our team.
About the Role
This is not a Farmer role.
The Technology Account Executive is a new-business, hunter-focused position responsible for prospecting, opening doors, and winning new customer relationships. This role is ideal for someone who wants to build something of their own, a book of business created through effort, consistency, and curiosity.
While relationships you bring in will be nurtured long-term, the primary focus is new logo acquisition. You will own your pipeline end-to-end, from first outreach through close, working closely with engineering and services teams to deliver thoughtful, high-impact solutions.
This is a long-term career opportunity for someone who understands that sustainable success in sales is built over time.
Key Responsibilities
- New Business Development (Primary Focus): Proactively prospect, network, and hunt for net-new accounts within assigned markets and verticals. Create opportunities through outbound activity, referrals, and strategic outreach.
- Pipeline Ownership: Build, manage, and grow a healthy sales pipeline. Maintain accurate forecasting and pipeline hygiene.
- Consultative Selling: Engage prospects using a discovery-first approach to understand business challenges. Learn SureLock’s solutions and guide customers toward outcomes that solve real problems.
- Customer Experience Leadership: Own the customer journey from first conversation through close. Ensure a professional, transparent, and trust-based experience throughout the sales process.
- Internal Collaboration: Partner with engineering, services, and leadership to design strong solutions and execute effectively. Coordinate internal resources to support successful deal outcomes.
- Relationship Building: Develop long-term customer relationships with accounts you bring into SureLock. Create repeatable value and future growth opportunities.
What We’re Looking For
- Experience: Bachelor’s degree or equivalent professional experience. Technology sales experience is a plus but not required. Compensation will align with experience.
- Hunter Mentality: Comfortable creating opportunities and opening doors through proactive effort. Motivated by building something from scratch rather than inheriting accounts.
- Growth Mindset: Curious, coachable, and committed to continuous improvement. Willing to learn both sales skills and technical fundamentals.
- Discipline and Work Ethic: Consistent, daily effort toward pipeline creation and follow-through. Strong personal accountability for results.
- Career Focused: Looking to build a long-term sales career, not just take a job.
Why Join SureLock Technology?
- Build your own book of business and be rewarded for the value you create
- Work alongside experienced technical and leadership teams invested in your success
- Access real training, real support, and real opportunity
- Join a company focused on relationships, accountability, and long-term growth
Join US
At SureLock Technology, we’re not hiring order-takers, we’re building sales professionals who want ownership, growth, and upside.
If you’re driven to hunt, eager to learn, and motivated to build something meaningful over time, we’d love to talk. Let’s build your future, together.
ARBA Retail Systems, headquartered near Chicago, Illinois, is a leading provider of Payroll Deduction POS Software. We serve healthcare facilities, corporations, and independently owned retail businesses, offering solutions tailored to sectors such as cafeterias, coffee bars, and retail locations. Our products are built on Microsoft’s .NET SQL framework and leverage cutting-edge Cloud Computing technology to deliver advanced POS applications. By automating transactions, our software helps businesses improve efficiency, increase sales, and enhance profitability across various industries, including healthcare and retail.
We are seeking a full-time Technology Sales Consultant to join our on-site team in Lisle, IL. In this role, you will identify client needs and provide technology-based sales solutions, act as a trusted advisor, and build long-term client relationships. You will be responsible for meeting sales targets, managing customer accounts, and collaborating with internal teams to execute sales strategies. The position also involves presenting ARBA products, recommending tailored solutions, and maintaining a continuous pipeline of potential clients.
- Expertise in Sales Consulting and Consulting, with a solid understanding of assessing client needs and providing tailored solutions
- Strong background in Sales and Sales Operations, with a proven ability to meet and exceed targets
- Experience in Account Management to build and maintain long-term client relationships
- Exceptional communication, presentation, and negotiation skills
- Ability to work effectively in a team-oriented, fast-paced environment
- Proficiency in CRM systems and Microsoft Suite
- Previous experience in the POS or retail technology industry is a plus
- Bachelor's degree in Business, Marketing, or a related field preferred
Citizen, U.Person, or Immigration Status Requirements:
S. government issued security clearance is required. S. citizens are eligible for a security clearance Security Clearance Type:
Secret Security Clearance Status:
Active and existing security clearance required after day 1
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. Raytheon’s RF & Microelectronics Center is responsible for full-scope Independent Design, Verification & Validation (IV&V) solutions for microwave products, including architecture trades, design, layout, development, integration, deployment, and sustainment of antenna systems and associated integrated system verification solutions. Within the RF & Microelectronics Center, the Airborne Antenna Design Department is a team of engineers responsible for electrical design and development of RF products within Raytheon. Our charter is to provide expertise in sub-systems engineering, RF and radome design, digital apertures, antenna ranges and module test.
Join our Airborne Antenna Design Department as an RF Design Engineer II and be at the forefront of cutting-edge technology with the opportunity to make a significant impact. Design, develop, and sustain state-of-the-art Transmit/Receive (T/R) microwave products (modules, TRIMMs, planar arrays, etc).
Implement best practice standards with regard to the planning, coordination, and implementation of microwave design and test with sound engineering process discipline and leadership.
Interface with factory, program, and customer personnel to implement design improvements.
Support factory troubleshooting, analyze product defect trends, and implement process/product improvements in alignment with factory and program production needs.
This 1st shift role will be 100% on-site and based in McKinney, TX.
Experience with data analysis using MATLAB.
S. government issued security clearance is required. S. citizens are eligible for a security clearance.
MS in Electrical Engineering is a PLUS.
RF/Microwave Design Verification Test (DVT) experience with network/spectrum analyzers and/or antenna measurement systems.
Experience using Keysight ADS and Mentor Graphics Xpedition design software.
Experience with PWB and CCA processes for hybrid designs incorporating digital, power, and RF circuitry.
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. This position offers relocation based on candidate eligibility.
Clearance Information: This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here:
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Location Details: Remote - United States
At GoDaddy, the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days), and some work entirely remotely.
This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.
GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.
Join our team
The GoCaaS (GoDaddy Content As A Service) team powers GoDaddy's generative AI platform. We enable internal teams to securely build, deploy, and scale AI capabilities across the company—driving innovation, productivity, and customer impact. Our platform supports 100+ large language models across multiple vendors (OpenAI, Google, Anthropic, AWS) with 99.99% uptime, serving thousands of employees and dozens of teams.
What you'll get to do...
- Lead and develop a high-performing engineering team delivering critical AI platform capabilities while mentoring engineers to deliver quality software efficiently.
- Partner with cross-functional teams (product, design, and engineering leaders) to define and execute the GoCaaS roadmap and strategic initiatives.
- Drive platform excellence by ensuring reliability, scalability, and optimal developer experience for internal AI consumers.
- Champion engineering best practices, including CI/CD, observability, and secure software development across the organization.
- Collaborate with enterprise teams (security, data, infrastructure) to deliver enterprise-grade AI solutions while fostering a culture of experimentation and technical excellence.
Your experience should include...
- 6+ years of software engineering experience with at least 2 years in engineering management or tech lead roles.
- Proven leadership of backend/platform teams delivering production-scale services.
- Strong cloud infrastructure knowledge (AWS, GCP, or Azure) and distributed systems expertise.
- Hands-on programming skills in Python, Go, or Node.js with CI/CD and observability experience.
- Leadership and project management abilities, including stakeholder management and cross-functional project delivery.
You might also have...
- AI/ML Infrastructure Experience - Working with LLMs, RAG systems, or broader AI/ML infrastructure.
- Container Orchestration - Familiarity with Kubernetes and Docker.
- Security & Privacy - Experience with secure data handling and privacy frameworks.
- Developer Platform Background - Experience building internal tooling or developer platforms.
- Leadership & Community Engagement - Passion for team building, mentoring engineers, and contributing to open-source initiatives.
We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits, including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunities more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report, which can be found on our Diversity Careers page.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.
Remote working/work at home options are available for this role.
IT Helpdesk & Support Manager
Exciting opportunity to join a growing Fortune 500 organization!
You will manage a team of 20+ IT Support Techs and will oversee the day-to-day operations across numerous locations in the NE. Your mission is to balance tactical daily operations with strategic process improvements.
This is a direct hire position.
You will be based in an area southwest of Boston (Canton/Norwood/Walpole general area) with oversight for locations in MA, MD, VA, and RI (potential future expansion to other NE states). You will travel to various locations, as needed (majority of travel will be day trips, with approx. 20% overnight trips).
Excellent benefits include: 10% target bonus, 401k match, stock awards, flex time, paid training, etc.
RESPONSIBILITIES:
- Lead, mentor, and supervise 20+ IT Support Techs and ensure the delivery of an exceptional IT Service Experience
- Manage daily Helpdesk operations, including staff schedules & workload distribution
- Ensure prompt response & resolution of incidents/service requests while monitoring ticket queues & performance metrics
- Establish & enforce Helpdesk policies, procedures, & SLAs
- Act as primary escalation point for complex or critical technical issues
- Identify recurring technical issues & implement root-cause solutions to improve stability
- Maintain & improve internal documentation, Knowledgebase, & SOPs
- Oversee onboarding & ongoing training programs for IT Technicians
- Prepare reports & executive dashboards re: Helpdesk performance, trends, improvement areas
- Coordinate with other IT teams to resolve system-wide problems & ensure compliance
- Collaborate with various depts. to ensure IT support alignment with business goals
REQUIRED:
- 1+ years as an IT Support/Help Desk Manager, including hire/fire responsibility
- 5+ years of hands-on IT Support or Helpdesk experience
- Strong technical understanding of IT systems, hardware, software, & networks
- Ability to mentor & train new IT Technicians
- Experience with ITSM systems & remote support tools
- Experience in data management & reconciliation
- Strong analytical, problem-solving, communication, & customer service skills
- Must have a driver mindset with a high sense of urgency in a fast-paced environment
- Must pass a background check & drug test (excluding THC)
- Must have a valid driver's license, reliable vehicle, & clean driving record
PREFERRED:
- ITIL certifications
- Budgeting & vendor management experience
- SLA & KPI management experience
- Cybersecurity compliance knowledge
W2 ONLY; NO 3rd Parties, C2C, or Visa Sponsorship
We’re Hiring: Deskside Technician – End User Computing
Role: Deskside Technician – EUC
Location: Port Arthur, TX
We are looking for a skilled Deskside Technician with hands-on experience in end-user support, troubleshooting, and IT infrastructure. If you enjoy solving technical issues and working closely with users, this is a great opportunity!
Key Responsibilities:
• Provide onsite technical support to end users and meet SLA requirements
• Troubleshoot hardware, software, and network-related issues
• Install, upgrade, and maintain desktops, laptops, and peripherals
• Support Windows 10/11 deployment in enterprise environments
• Manage printers, scanners, and network connectivity
• Provide mobile device support and VIP user assistance
• Track incidents and service requests using ticketing tools
• Collaborate with internal teams for effective issue resolution
Requirements:
• 3+ years of experience in deskside / EUC support
• Strong knowledge of Windows 10/11 environments
• Experience with imaging tools like SCCM / MDT
• Hands-on experience with hardware & software troubleshooting
• Knowledge of network connectivity and device configuration
• A+ Certification (preferred)
Hi,
I Hope all is well with you. This is Bharath from Grove Technical Resources. Currently we are hiring for a Software Project Engineer with in the medical Devices.
Please go through the JD and let me know if you are interested.
Job Title: Sr Software Engineer/ Technical SW Project Manager – Medical Device
Job Location: Minneapolis, Minnesota (Fully onsite)
Type: W2 contract
Job Start Date - 5/4/26
Job End Date - 12/31/26
Job Description:
The Pelvic Health R&D team is one of the most cutting edge groups, Defining and executing on technology and architectural strategy using skills that span a variety of domains including Mobile Apps (Android), cloud, data analytics, web services, 2d/3d visualization, machine learning, and interfacing with embedded software for management and control of interconnected medical devices.
As a Senior Software Engineer (Project Engineer – Mobile), you will lead execution for a defined mobile software release pipeline, working with motivated, diverse, and knowledgeable development teams. You will collaborate with Product Engineering, Development, and Test Leads to translate requirements into actionable plans, create structured backlogs, and drive high-quality delivery. This role requires a mix of technical expertise, project execution, and leadership to deliver reliable, impactful mobile software that improves the quality of life of people around the world.
Technical skills Must have:
- 2 years of experience writing Software , Java , Python , C
- Agile Metrics
- Agile Product Owner
- agile sprint
- Android
- Mobile Software Development
- Project Planning
- Software Project Management
- Technical Leadership
- technical software project management
Nice To Have:
- DevOps tools like GitHub
- GitLab
- Kotlin
- Kotlin Multiplatform (KMM)
- PTC Codebeamer
- Must Have: Minimum Requirements
- Bachelor's degree in Software Engineering, Computer Science or equivalent with 8 to 10 years of managing delivery of advanced applications for mobile platform.
- Hands-on experience in mobile software development
- Android development experience (Kotlin or Java); familiarity with Kotlin Multiplatform (KMM) is a plus
- Understanding of mobile testing strategies and quality practices
- Experience working in Agile/Sprint-based development environments
- Ability to work at both technical detail and release-level view
- Experience creating and managing backlogs, tracking execution, and driving delivery
- Strong communication skills and ability to collaborate effectively across teams
- Strong attention to detail and an ability to deal with ambiguity
Nice to Have:
- Good understanding of Continuous Integration environments (Jenkins, Bamboo, ElectricCloud)
- Experience with iOS platforms.
- Experience with configuration management tools and best practices (GIT, SVN, etc.).
- Ability to think strategically and execute methodically.
- Excellent written and oral communication skills.
- Ability to multitask and prioritize while managing multiple projects and day to day responsibilities
- Ability to influence cross-functional teams without formal authority.
A Day in the Life:
- Own end-to-end delivery of an assigned mobile software release
- Translate product features and requirements into structured, execution-ready backlogs and user stories
- Lead backlog refinement, sprint planning, and overall release planning
- Approve and accept completed work in the ALM system using technical and quality judgment
- Apply technical judgment to evaluate approaches, challenge assumptions, and ensure architectural alignment and quality
- Partner with Product Engineering, Development, and Test Leads to ensure scope clarity, accurate task breakdown, and alignment with product intent
- Support prioritization discussions and maintain alignment with product strategy and system dependencies
- Identify risks and dependencies and drive mitigation plans
- Track delivery metrics and drive execution discipline across development and test teams
- Collaborate with stakeholders and communicate status, risks, and dependencies to leadership
- Ensure compliance with quality systems and software lifecycle processes
- Support regulatory deliverables in collaboration with engineering and test leads
Promote engineering best practices and continuous improvement
Job Description: IT Support Engineer
Locations: Charlottesville, Virginia
Full Time
Roles and Responsibilities:
Detailed Primary Description of project/Requirement Description
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
- Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
- Inventory management
- Imaging of Laptops & Desktops
- Printer Management
- Assistance in fixing issues for Conference room and working with Vendor for room setup
- Hardware/software troubleshooting and resolution
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
- Network & Sharing printer installation
- Knowledge of Office 365 support
- Coverage/compliance software installation and troubleshooting
- Good communication skill
- Good Knowledge of DHCP, DNS.
- Maintain IT inventory, coordinate vendor support, and assist with procurement
- Support Mac devices
- Strictly adhere to defined Service Level Agreements (SLA’s)
- Support recurring meetings, events, and after-hours activities as required
- Documenting incidents, problems, and resolutions for future reference and for the knowledge base
- Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
Good to have skills
- L1 level network troubleshooting and resolution for LAN Connectivity
- Hands & feet support to Backend team for Network/Server/application issue
- Working with vendor support contacts to resolve technical issues
- Labelling Racks & devices
- Server mounting/movement
- Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
