Ikea Jobs in Usa

Overview

The Inventory Control Manager is responsible for all operational functions of the Retail Store and may be required to act as Manager on Duty in the absence of the Store Manager and Assistant Manager. This individual will adhere to the operational policies and procedures set forth to support the achievement of sales and profitability plans.

The David Yurman Beverly Hills Inventory Control Manager will be accountable for the following key deliverables:

Responsibilities

Operations:

• Responsible for managing and reconciling inventory counts and communicating any discrepancies.
• Take necessary actions to control expense cost and ensure effective and efficient operation in store.
• Perform inventory maintenance including inventory movement, audits, shipping/receiving, RTV’s and transfers.
• Effectively utilize POS system and inventory management functions to ensure maximum efficiencies in store.
• Partner with store management in communicating and implementing any new policies, and procedures.
• Assists in ensuring compliance with all security/loss prevention policies and procedures.
• Responsible for the management of repairs and ensuring timely client follow-up.
• Oversees the plan development and execution of price changes.
• When covering as an acting manager, would be responsible for the opening and closing of the store, as required.
• Responsible for management, training, and development of sales support team.
• Responsible for troubleshooting IT issues with corporate partners.

Sales and Service:

• Participate in the development and execution of strategic initiatives to achieve sales and profitability plans.
• Demonstrates an active role on the sales floor when needed.
• Ensure support staff demonstrate the skills necessary to provide a positive and rewarding client experience in all customer interactions.

Qualifications

• Minimum 1-3 years in an operational role within a customer service environment, prior management, luxury retail experience preferred.
• Strong written and verbal communication skills with an emphasis on motivating talent to achieve goals.
• Exceptional attention to detail and project management skills.
• Ability to manage multiple tasks, adapt, and prioritize in a fast-paced environment.
• Computer skills: Proficient in Microsoft Excel and Outlook.

The expected base salary for this role is $32.00 - $38.00/hour.

Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.

Sales Associate

Location: Seattle, WA (In-Store)

About the Refind:

The Refind is a luxury resale company redefining how people shop and sell online. Founded and operated by a female-led team, we are a fast growing business rooted in style and authenticity. We curate and resell the most coveted closets from around the world through our Instagram Live Shows and flagship retail store.

Role Overview

We are hiring a Sales Associate to join our flagship store team. This role combines traditional retail sales with clienteling and social selling. The ideal candidate has strong retail experience, proven sales ability, and a genuine passion for fashion and luxury resale.

What You’ll Do

Customer Experience

• Deliver high-touch service to every guest, ensuring a memorable luxury retail experience.
• Provide styling advice and product knowledge to guide client purchases.
• Build lasting client relationships and contribute to our growing community.

Clienteling & Social Selling

• Proactively engage clients through one-on-one outreach and clienteling.
• Drive sales through Instagram Stories and DMs, extending the in-store experience online.
• Track client preferences and provide curated, personalized recommendations.

Retail Floor Operations

• Support daily retail operations including opening/closing, transactions and inventory flow.
• Assist in merchandising and maintaining the visual presentation of the store.
• Partner across departments to ensure smooth product turnover.

Qualifications

• 3-5+ years of retail sales experience, preferably in luxury or specialty retail.
• Strong sales track record with clienteling experience.
• Comfortable using social platforms (Instagram) to drive sales and engagement.
• Knowledge of fashion and luxury brands; styling experience a plus.
• Excellent communication and organizational skills.
• Professional, proactive, and able to thrive in a fast-paced environment.

Schedule:

This is a full-time, in person, hourly role based in Seattle, WA.

• 40 hours a week with a consistent schedule and your choice of days off: Monday & Tuesday or Tuesday & Wednesday.
• Flexibility required for evenings, weekends, and peak retail seasons.

The Refind offers competitive compensation commensurate with experience and industry standards for the Seattle market. The pay range for this role is $28 to $32 an hour and employees are eligible for monthly and quarterly bonuses. We are committed to fostering a fun, supportive, and engaging work environment. Eligible full-time employees receive benefits and perks which include health, dental, paid time off (PTO), free snacks and drinks, and employee discounts on merchandise.

All qualified applicants will receive consideration for employment without regard to age, ancestry, caste, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

The Assistant General Manager of Sales (AGM Sales) is responsible for overseeing all front-of-house operations and sales performance for an assigned group of retail stores. This role ensures optimal staffing, visual merchandising execution, and overall sales strategy implementation while supporting the General Manager (GM) in achieving key performance goals.

Location: Phoenix Sky Harbor Intl Airport (PHX) - Phoenix, AZ 85034 US

Benefits

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Disability Insurance
• Paid Time Off
• Paid Parental Leave
• 401(k) with company match
• Employee Discount

Job Responsibilities:

• Manage staff scheduling to ensure adequate sales floor coverage and operational efficiency
• Oversee visual merchandising standards, working closely with the Visual Coordinator and Corporate Visual Team to maintain brand consistency
• Coordinate floor moves and product placement in collaboration with Corporate Visual, AGM of Operations, and local teams
• Act as Manager on Duty, performing opening and closing responsibilities for the entire retail location
• Gain full proficiency in operational systems, including POS, StoreForce, ADP, Aptos, and PowerDMS
• Provide sales leadership and coaching, ensuring staff are motivated and meeting sales goals
• Support the AGM of Operations by assisting with stock management, facilities coordination, and inventory control as needed
• Ensure customer service excellence, addressing escalated customer concerns and implementing best practices for the team
• Maintain compliance with company policies, safety procedures, and loss prevention strategies
• Perform additional responsibilities as assigned by the General Manager

Job Requirements

• High school diploma or GED required; a Bachelor’s degree in Management, Retail, Merchandising, or a related field is preferred
• 3+ years of experience in a multi-unit, high-volume retail environment (travel retail experience is a plus)
• 1+ years of experience in a management or leadership role
• Proven ability to drive sales performance and lead a results-oriented team
• Self-motivated and capable of working independently in a fast-paced environment
• Strong problem-solving, multitasking, and organizational skills
• Advanced computer proficiency, including Microsoft Office Suite (Word, Excel, PowerPoint) and retail software systems
• TAM Card (Alcohol Beverage Awareness Certification) may be required, depending on location
• Additional security clearance may be required, based on location requirements
• Employment may be contingent upon passing background checks and/or drug screening, where applicable

Additional Requirements

• Limited sitting
• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Occasional travel or overnight
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials to assist customers
• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
• Typically, indoors
• Typically, in a consistent temperature
• Use of fine motor hand functions
• Lift 0-60 lbs with or without reasonable accommodation

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.

About The Company

Named for the figures and landmarks that have helped make Milwaukee what it is today, our boots are a handcrafted no to our city's wealth of industry and work ethic. Milwaukee Boot Company produces handcrafted, genuine leather footwear and accessories in our family owned and operated factories. We are vertically integrated and own the entire production process from tanning our own leather to handcrafting the upper to making the outsole. This allows us to ensure only the highest quality employment practices and production standards. We're so confident in the quality that we back our products with a Quality Guarantee.

About the Role

Milwaukee Boot Company is seeking a few part-time Retail Sales Associates to work in our retail store located in downtown Milwaukee, Wisconsin. In this role, the retail sales associates will navigate customers through the shopping process, from initial greeting to final purchase. Providing insights and support, the sales associates will help strengthen our relationships and convert new visitors into loyal customers. The ideal candidate for this role will have a knack for connecting with customers and resolving their concerns. The retail sales associate should be passionate about people and eager to develop new customer-service skills.

Objectives

• Deliver exceptional service to customers that results in repeat visits and long-term brand loyalty
• Collaborate with coworkers to achieve store sales goals through suggestive selling and special promotions
• Inform patrons about product features and benefits, offering opinions and recommendations when appropriate
• Maintain an inviting shopping environment and welcoming atmosphere
• Represent the company with professionalism and enthusiasm
• Treat all customers with respect and kindness

Responsibilities

• Greet customers as they enter the store
• Answer customer questions and assist with fitting and other requests
• Execute purchases and returns through the POS system while checking for accuracy
• Restock and organize merchandise on the sales floor
• Resolve customer complaints and issues in a timely and professional manner
• Answer customer phone calls or emails regarding product questions, order inquiries, etc.
• Update POS or ERP and other software platforms with needed order changes, returns, etc.
• Adhoc/Other tasks as needed

Required Skills and Qualifications

• Excellent verbal communication skills
• Exceptional written communication skills
• Friendly, professional demeanor
• Ability to work effectively in a fast-paced environment

Preferred Skills and Qualifications

• Experience in retail sales or customer service
• Familiarity with point-of-sale (POS) systems
• Experience working in a team-oriented environment
• Ability to lift up to 50 pounds and stand for extended periods

Additional Information

• Flexible schedule based on your availability, but will average 16-20 hours per week
• Generous Employee Discount
• Downtown Parking Provided
• Opportunity for advancement to full-time and/or to a corporate role

Employment Type

• Part-time
• Retail

STORE DIRECTOR, LUXURY HOME RETAIL STORE

LOCATION: NEW YORK, MIDTOWN EAST

POSITION SUMMARY

The Store Director is the key leader responsible for overseeing daily operations, driving revenue

growth, and fostering a culture of teamwork and excellence in a dynamic multi-story retail &

showroom experience. This role involves strategic planning, team leadership, client relationship

management, and ensuring the store aligns with brand standards to achieve sales targets and

profitability.

KEY RESPONSIBILITIES

• Develop and implement new and diverse sales strategies to drive revenue and nurture
• profitable relationships with clients
• Lead and inspire a team of sales associates and support staff through training, performance evaluations and professional development
• Oversee store operations, including inventory management, visual merchandising, floor layouts, and compliance with health, safety, and operational standards
• Cultivate exceptional client experiences by building long-term relationships, personalizing services, and implementing new loyalty programs to enhance repeat engagement
• Monitor KPIs such as sales metrics, customer feedback,operational efficiency; prepare reports and recommend improvements
• Oversee and support an Events & Experience specialist to manage ongoing events and space rentals at the store; an Arts specialist with good network of potential customers for our art pieces; and a CRM specialist for client acquisition and retention improvements
• Collaborate with corporate team on marketing initiatives, product assortments, and store events and space rentals for external corporate or private events
• Manage budgets and resource allocation to ensure financial health while supporting growth opportunities like popups or events
• Stay informed on industry trends in luxury home retail, including digital integration, to innovate and grow

QUALIFICATIONS

• 5-10+ years of progressive experience in luxury retail, with at least 3-5 years in a leadership role such as Store Manager or Director, ideally in home goods, furniture, or lifestyle brands
• Proven track record of driving sales growth and achieving KPIs in a competitive city
• Strong interpersonal and communication skills, with the ability to build relationships at all levels, including high-net-worth clients
• Knowledge of luxury home retail trends, visual merchandising, and operational retail systems
• Ability to manage and grow business areas such as interiors, art and hospitality; and
• oversee a strong events business
• Entrepreneurial mindset with excellent problem-solving, analytical, and decision-making abilities
• Availability for flexible hours, including weekends and evenings, as required in retail

The Sales Supervisor is responsible for assisting the Store Management staff in maximizing sales, providing an exceptional shopping experience for the customer and managing the store in accordance with the company visual and operational standards. The Sales Supervisor assumes responsibility for the operations of a store as “Manager-on-Duty” in the absence of the Store Manager and Assistant Manager.

Responsibilities:

SALES LEADERSHIP:

• Assumes Manager’s role in supervising staff in absence of Store Manager and Assistant Manager
• Strives for sales excellence and results
• Ensures selling standards are met
• Works with customers and models excellent customer service and clienteling skills
• Maximizes sales through strong floor supervision

ASSOCIATE DEVELOPMENT:

• Ensure associates are trained on product knowledge, selling skills and customer service and operations
• Provides information and feedback for Sales Associates
• Team sells with Sales Associates to contribute to the development of the selling team

OPERATIONAL EXCELLENCE:

• Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct per the employee handbook
• Strives for 100% accuracy and compliance in cash, inventory, fixtures and property

STORE STANDARDS:

• Helps execute floor-set and promotional directives
• Works as a member of the team to insure all store standards are met
• Understands, supports and complies with all company policies and procedures

MERCHANDISING/VISUAL:

• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

FASHION/STYLING:

• Represents the fashion and style of Veronica Beard
• Knowledge of current fashion trends and styles
• Appreciation and demonstration of an overall finished fashion look

PHYSICAL DEMANDS:

• Ability to operate computer/cash register
• Standing, walking, bending, squatting, twisting and climbing ladders 6-12 feet
• Simple grasping, pushing, lifting and or carrying things with right/left-hand which weigh 3-15 pounds

WORK ENVIRONMENT:

• Ability to create a quality working environment that will encourage others to develop and excel
• Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals

Requirements:

• 1- 2 years retail Store Management position/ experience in women’s apparel (or related field)
• Ability to work flexible schedule including nights and weekends
• Strong verbal and communication skills (Spanish speaking is a plus)
• Strong observation skills – identifying and assessing customer and employee behavior, reactions, and floor awareness
• Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures

At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.

Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state, or local protected class.

The Sales Supervisor is responsible for assisting the Store Management staff in maximizing sales, providing an exceptional shopping experience for the customer and managing the store in accordance with the company visual and operational standards. The Sales Supervisor assumes responsibility for the operations of a store as “Manager-on-Duty” in the absence of the Store Manager and Assistant Manager.

Responsibilities:

SALES LEADERSHIP:

• Assumes Manager’s role in supervising staff in absence of Store Manager and Assistant Manager
• Strives for sales excellence and results
• Ensures selling standards are met
• Works with customers and models excellent customer service and clienteling skills
• Maximizes sales through strong floor supervision

ASSOCIATE DEVELOPMENT:

• Ensure associates are trained on product knowledge, selling skills and customer service and operations
• Provides information and feedback for Sales Associates
• Team sells with Sales Associates to contribute to the development of the selling team

OPERATIONAL EXCELLENCE:

• Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct per the employee handbook
• Strives for 100% accuracy and compliance in cash, inventory, fixtures and property

STORE STANDARDS:

• Helps execute floor-set and promotional directives
• Works as a member of the team to insure all store standards are met
• Understands, supports and complies with all company policies and procedures

MERCHANDISING/VISUAL:

• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

FASHION/STYLING:

• Represents the fashion and style of Veronica Beard
• Knowledge of current fashion trends and styles
• Appreciation and demonstration of an overall finished fashion look

PHYSICAL DEMANDS:

• Ability to operate computer/cash register
• Standing, walking, bending, squatting, twisting and climbing ladders 6-12 feet
• Simple grasping, pushing, lifting and or carrying things with right/left-hand which weigh 3-15 pounds

WORK ENVIRONMENT:

• Ability to create a quality working environment that will encourage others to develop and excel
• Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals

Requirements:

• 1- 2 years retail Store Management position/ experience in women’s apparel (or related field)
• Ability to work flexible schedule including nights and weekends
• Strong verbal and communication skills (Spanish speaking is a plus)
• Strong observation skills – identifying and assessing customer and employee behavior, reactions, and floor awareness
• Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures

The base hourly range for this role is between $21.00 and $24.00. The relevant base salary will vary depending on wide range of factors that are considered in making compensation decisions, including but not limited to, skill sets, experience, training, degrees, and certifications. The base salary is just one component of our total compensation offerings, which consist of a comprehensive benefits package as well as a short-term incentive program, clothing allowance, and merchandise discounts.

At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.

Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state, or local protected class.

The Sales Supervisor is responsible for assisting the Store Management staff in maximizing sales, providing an exceptional shopping experience for the customer and managing the store in accordance with the company visual and operational standards. The Sales Supervisor assumes responsibility for the operations of a store as “Manager-on-Duty” in the absence of the Store Manager and Assistant Manager.

Responsibilities:

SALES LEADERSHIP:

• Assumes Manager’s role in supervising staff in absence of Store Manager and Assistant Manager
• Strives for sales excellence and results
• Ensures selling standards are met
• Works with customers and models excellent customer service and clienteling skills
• Maximizes sales through strong floor supervision

ASSOCIATE DEVELOPMENT:

• Ensure associates are trained on product knowledge, selling skills and customer service and operations
• Provides information and feedback for Sales Associates
• Team sells with Sales Associates to contribute to the development of the selling team

OPERATIONAL EXCELLENCE:

• Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct per the employee handbook
• Strives for 100% accuracy and compliance in cash, inventory, fixtures and property

STORE STANDARDS:

• Helps execute floor-set and promotional directives
• Works as a member of the team to insure all store standards are met
• Understands, supports and complies with all company policies and procedures

MERCHANDISING/VISUAL:

• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

FASHION/STYLING:

• Represents the fashion and style of Veronica Beard
• Knowledge of current fashion trends and styles
• Appreciation and demonstration of an overall finished fashion look
• Comfortable with being on camera for social media purposes (both stills and video)

PHYSICAL DEMANDS:

• Ability to operate computer/cash register
• Standing, walking, bending, squatting, twisting and climbing ladders 6-12 feet
• Simple grasping, pushing, lifting and or carrying things with right/left-hand which weigh 3-15 pounds

WORK ENVIRONMENT:

• Ability to create a quality working environment that will encourage others to develop and excel
• Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals

Requirements:

• Minimum of 2 years retail Store Management position/ experience in women’s apparel (or related field)
• Ability to work flexible schedule including nights and weekends
• Strong verbal and communication skills
• Strong observation skills – identifying and assessing customer and employee behavior, reactions, and floor awareness
• Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures

At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.

Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Title: Regional Trainer

Department: Training and Development

Available Locations:

Boston, MA

Chicago, IL

Minneapolis, MN

Philadelphia, PA

Los Angeles, CA

Summary

The Regional Training Manager is a full-time role responsible for advancing the company’s training and retail support objectives through consistent in-person observation, coaching, and execution. This position is entirely field-based and requires regular travel across multiple store locations. The Area Trainer will partner closely with Store Management and Area Managers to coordinate schedules, assess performance, and identify training opportunities.

The role involves daily in-store observation and coaching, with a focus on sales performance, new hire onboarding, and new store openings. In addition, the Area Trainer will serve as a key liaison between store teams and retail support functions, including Merchandising and Asset Protection. Reporting to the Manager of Learning and Development, this position supports both training and broader organizational development initiatives.

Job Responsibilities

• Deliver engaging training programs focused on hockey product knowledge and effective sales techniques for retail store teams.
• Collaborate with management to assess training needs based on store KPIs and staff performance.
• Identify and address training and development opportunities for both new hires and existing employees.
• Continuously evaluate and refine training strategies, content, and delivery methods to maximize effectiveness.
• Partner with Area Managers to align on key training priorities and deliver targeted, efficient in-person training tailored to individual store needs.
• Facilitate training sessions for both small and large groups, virtually and in person.
• Lead change management initiatives related to learning strategy implementation, ensuring successful adoption and integration of new programs.
• Ensure store staff remain current and compliant with all required online training courses.

Non-Negotiable Requirements:

• This is an in-store role with rotating store locations; it is not a work-from-home or hybrid position.
• Willingness and ability to travel approximately 75% of the time between local locations and 25% to other markets, including occasional air travel and overnight hotel stays.
• Strong confidence and comfort with public speaking and group facilitation.
• Genuine passion for hockey products, with a self-driven approach to continuously expanding product knowledge.
• Positive, energetic attitude toward training, with the ability to engage, motivate, and inspire store staff.

Skills:

• Proficient in Microsoft Excel, Word, & PowerPoint
• Engaging and effective presentation and facilitation skills
• Ability to work independently and be a team player
• Strong Written and Verbal Communication
• Active and Effective Listening

Benefits

• Medical, Dental, Vision & Disability Insurance
• Life and Long-Term Disability Insurance
• Flexible Spending Plan
• 401(k) with match
• Paid Time Off
• Paid Holidays
• Parental Leave
• Employee Discount

Sales Supervisor – Job Description

FRAME is a modern fashion brand celebrated for its refined aesthetic and effortless approach to everyday dressing. Since its founding in 2012, FRAME has become synonymous with contemporary luxury rooted in quality craftsmanship and cultural relevance.

Bridging California’s ease and Parisian sophistication, FRAME draws inspiration from the worlds of fashion, art, design, and lifestyle creating collections that capture a timeless yet modern sensibility. Beyond fashion, the world of FRAME continues to expand through meaningful cultural collaborations from hotels to auction houses, establishing the brand as a destination where style, creativity, and culture intersect.

Today, FRAME is recognized globally for its ready-to-wear, denim, and accessories, with more than 20 stores across North America, Europe, and Asia, and distribution through leading department stores and boutiques worldwide.

Role Overview:

The Sales Supervisor works within the management team to help achieve store sales goals and maximizes profitability through effective supervision of the store team. The Sales Supervisor takes ownership of the responsibilities assigned by the General Manager and serves as a role model for the rest of the Sales Associates.

Responsibilities:

Sales

• Meets personal and store sales goals.
• Continues to develop personal sales techniques and assists in the development of associates’ sales techniques to maximize sales.
• Utilizes elevated levels of sales and service to maximize performance.
• Demonstrates an in-depth knowledge of the merchandise.
• Monitors all details of a sale, including shipping, alterations, and special requests to ensure customer satisfaction.
• Ensures all sales related policies and procedures are maintained.
• Maintains a keen interest in the fashion industry and market trends.

Customer Service

• Supports and encourages staff to provide the highest level of customer service.
• Builds and maintains repeat clientele by utilizing personal client book and assisting staff with utilizing their client books.
• Resolves all customer issues and complaints quickly and effectively, ensuring client satisfaction.
• Assists sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise, etc.

Employee Supervision

• Responsible for opening and closing the store in absence of General Manager or Assistant General Manager
• Ensures image and grooming standards are professional and reflective of the brand image, at all times.
• Adheres to work schedule, inclusive of time and attendance.

Operations

• Collaborates with General Manager and Assistant General Manager in areas of risk management, physical security, store cash controls, and inventory management.
• Understands and properly executes all management register functions.
• Assists in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork.
• Participates in stock take process.

Visual Merchandising

• Ensures the selling floor is neat, organized, stocked and reflects the correct visual image at all times.
• Assists in the implementation and maintenance of all merchandising/visual directives.
• Ensures deliveries are properly processed in a timely manner.
• Identifies product concerns in a timely manner.
• Communicates inventory needs to support the business goal.
• Effectively relays any client feedback regarding successes and/or opportunities about product.

Skills & Qualifications:

• Must possess a minimum of 2-3 years’ experience in a luxury environment.
• Ability to lead and motivate a team.
• Energetic, confident personality mixed with a strong work ethic.
• Takes responsibility for own actions, behaviors and actions of subordinates, uses a mature problem-solving methodology while handling pressure.
• Proven top performer with ability to motivate a team.
• Fast learner analyses situations and looks for solutions. Grasps the underlying structure.
• Dynamic interpersonal and communications skills both verbal and written
• Exceptional time management skills, and high level of ownership

Physical Requirements:

• Must be able to stand and walk for extended periods of time (up to 8 hours per shift).
• Ability to bend, reach, squat, and lift merchandise and fixtures as needed.
• Must be able to lift, carry, push, or pull up to 15 pounds on a regular basis.
• Occasional use of ladders and stairs while merchandising or stocking sales floor.
• Must be able to safely and effectively operate standard retail equipment (e.g., POS systems, handheld devices, taggers, box cutters).
• Ability to engage in repetitive motions, including but not limited to scanning, folding, and tagging merchandise.
• Visual acuity to review and process inventory, read product tags and instructions, and monitor store appearance.
• Must be able to work in a retail store environment with moderate to loud noise levels and changing temperatures.

About Jones Road

Jones Road Beauty was founded by makeup artist Bobbi Brown on the philosophy that the world doesn’t need more beauty products. It needs better beauty products. Clean, strategic, high-grade formulations that work on every skin type and tone—and that are as simple to use as they are to master. Jones Road is a lifetime of beauty knowledge, distilled.

About the Role

We are looking for a Retail Store Manager to lead the Jones Road team in the opening and day-to-day operations for our brand new Santa Monica, CA location, coming soon. The ideal candidate is energetic and experienced in makeup artistry with a passion for clean, natural beauty to assist and educate customers while providing the highest level of customer experience. The retail store manager will manage front- and back-of-house store operations to create a best-in-class customer experience, train and mentor the store team of makeup artists, and consistently increase in-store sales performance.

Store Management

• Sell and educate in-store to hit and exceed sales goals
• Ensure a seamless client experience across all touch points
• Collect quantitative and qualitative feedback and insights on a daily and weekly basis and share them with leadership
• Collect key KPIs relating to store performance
• Drive store events and initiatives and work in collaboration with the Marketing team
• Oversee store services and manage makeup appointment scheduling

Team Management

• Mentor and train store MUAs in new product knowledge education, artistry and personal development
• Build a team of high performing individuals that create a welcoming environment
• Optimize workforce management by create schedules, maintaining budgets, approving timesheets, time off requests and managing payroll
• Monitor individual retail team member performance and deliver consistent feedback
• Adeptly manage and diffuse any conflicts between employees and customers
• Ensure company policies are being upheld

Store Maintenance

• Ensure all store areas are consistently stocked, orderly, and clean
• Ensure proper inventory receiving processes and execution of inventory counts
• Maintain store inventory and supplies and report any needs to the Supply Chain team
• Report any store maintenance needs to Retail Operations
• Perform store opening and closing duties on a daily basis
• Maintain visual standards and overall aesthetic of the store

Qualifications

• Experience in makeup artistry, retail management, hospitality, or a customer-facing role required at an managerial level
• 5+ years experience in leading a team required
• Passion for the Jones Road mission and products, and understanding of the Jones Road clean beauty aesthetic
• Customer-centric mindset, with strong interpersonal, problem solving and conflict management skills
• Proficient in generating weekly reporting, scheduling, and project management to drive sales
• High sense of urgency and attention to detail
• Ability to work a flexible schedule, including evenings, weekends, and some holidays
• Excellent oral, written, and verbal communication skills
• Aptitude with Microsoft Office, G-Suite, and POS systems
• Ability to regularly lift or move up to 25 lbs
• Resides in or proximate to Santa Monica

Pay Range for this position is $80,000 - $90,000 a year annually.

Jones Road Beauty is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.