Hyatt Jobs in Usa
78 positions found — Page 2
The Company has over 120 vacation ownership resorts and approximately 700,000 owner families in a diverse portfolio that includes some of the most iconic vacation ownership brands.
The Company also operates exchange networks and membership programs comprised of nearly 3,200 affiliated resorts in over 90 countries and territories, as well as provides management services to other resorts and lodging properties.
As a leader and innovator in the vacation ownership industry, the Company upholds the highest standards of excellence in serving its customers, investors and associates while maintaining exclusive, long-term relationships with Marriott International, Inc.
and Hyatt Hotels Corporation for the development, sales and marketing of vacation ownership products and services.
The vision of MVW is to strive to build long-lasting relationships with their Owners, Members, customers, and associates to help them live their lives to the fullest.
Innovation.
Integrity.
Excellence.
This is the story of MVW.
And while the company spans brands and businesses, decades and continents, their shared inspiration continues to drive them forward: delivering unforgettable experiences that make vacation dreams come true.
Global Tax Context The Global Tax function at Marriott Vacations Worldwide (MVW) is undergoing a multi-year transformation driven by new leadership and a renewed vision for how tax supports the business.
We seek team members who embrace a customer-service mindset, proactively identify and address issues, and bring a commitment to establishing and following standard processes and high-quality work practices.
Successful incumbents in this role strive for efficiency, champion simplification, and leverage technology and data to create lasting value.
We welcome individuals who collaborate with business partners, anticipate emerging risks, and contribute to building a modern, agile, and strategically focused tax organization.
Specific Position Summary Report directly to the SVP, Global Tax and perform administrative functions in support of the SVP and achieving the department's objectives.
Enter and retrieve information contained in databases using standard computer equipment and technology to update records, files, reservations, meetings, and answer inquiries from internal and external callers.
Operate standard office equipment.
Prepare letters, memos, and other documents accurately and completely in a timely manner.
Review documents, including proofreading and editing written information to ensure accuracy and completeness.
Handle incoming and outgoing mail, including date stamping and distribution.
Create and maintain filing and organization systems for records, reports, documents, etc.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Prepare and submit expense reports, payroll, and invoices.
Prepare and coordinate meeting and travel logistics.
Generally complete tasks independently with minimal direction from supervisor.
Follow all company and safety and security policies and procedures.
Maintain confidentiality of proprietary information and protect company assets.
Speak with others using clear and professional language.
Answer telephones and other correspondence using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Objectives & Key Results Support SVP, Global Tax Support MVW’s Global Tax function.
Working Relationships SVP, Global Tax Global Tax Team Senior leadership of Finance & Accounting, Legal, Internal Audit, Treasury, Procurement, & Human Resources Other Executive & Senior Administrative Assistants External Tax Advisors Expected Contributions Policies and Procedures Maintain confidentiality of proprietary materials and information.
Protect the privacy and security of customers and coworkers.
Follow company and department policies and procedures.
Research questions and problems and make recommendations for resolution.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Customer Relations Address customers' service needs in a professional, positive, and timely manner.
Actively listen and respond positively to the questions, concerns, and requests of others.
Proactively assist other employees to ensure proper coverage and service.
Communication Discuss work topics, activities, or problems with co-workers, supervisors, or managers using proper discretion.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to the appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speak to customers and other employees using clear, appropriate and professional language.
Prepare and review written communications, including proofreading and editing written information to ensure accuracy, completeness, and timeliness.
Talk with and listen to other employees to effectively exchange information.
Working with Others Treat all employees and customers with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist co-workers to promote an environment of teamwork and achieve common goals.
Handle sensitive issues with employees and/or customers with tact, respect, diplomacy, and confidentiality.
Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Administration of Outside Service Firms Act as subject matter expert for SimpleLegal and the related firm-facing CounselGo application for invoicing and fee accruals.
Be the primary interface for outside firms’ submission of invoices and accruals.
Provide reporting for use in forecasts and budgeting.
Planning and Organizing Make travel arrangements and coordinate logistics including transportation and lodging arrangements, anticipating traveler needs to ensure a smooth experience.
Prepare and submit expense reports and invoices.
Coordinate calendars, including scheduling and canceling meetings, and bring high-priority scheduling issues to managers’ attention.
Coordinate meeting logistics; including for large and complex events (e.g., copying and distributing materials, arranging room set-up, food, and beverages).
Prepare and edit presentations, agendas, memos/letters, spreadsheets, press kits, and other business documents.
Take notes during and prepare minutes from meetings.
Quality Assurance Comply with quality assurance expectations and standards.
Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Documentation/Reporting Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Computers/Software Transmit information and communications.
Enter and retrieve information contained in databases using standard computer equipment and technology to update records, files, reservations, and answer inquiries from customers.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Office Equipment Transmit information and communications using mail or scanner.
Operate standard office equipment other than computers such as telephone, scanner, photocopier, calculator, and electronic peripherals.
Ensure necessary office supply inventory is available, and order as needed.
Ensure all office equipment is in working order, calling maintenance when needed.
Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed.
Candidate Profile Education: High school diploma/G.E.D.
equivalent Experience: At least 5 years of related work experience Skills and Attributes: Detail Oriented Customer Service Focused Advanced Communication Skills Coping with multiple work demands Effective Time Management Planning and Organizing Problem Solving Decision Making Positive Demeanor Technical Skills: Microsoft Office, especially Powerpoint, Word & Excel Familiarity with SimpleLegal, and MS Power Suite apps is a plus.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
As a Maintenance Technician II at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.
Where great benefits lead to a life fulfilled.
Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities
*Benefit Eligibility will vary by position Site Specific Perks Free On-Site Parking Department celebrations Associate Appreciation Week Monthly associate recognition and reward programs As a Maintenance Technician II, a typical day will include: Performs mid-level repairs as assigned.
Responds and attends to guest repair requests.
Performs preventive maintenance tasks as assigned.
Communicates with guests/Owners to resolve maintenance issues.
Performs general engineering-related inventory duties.
Participate in regular training for safety, technical knowledge, and career development as applicable.
Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Maintenance Technician II at HVC: Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 50lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
We are committed to providing associates with benefits including: Medical/Dental/Vision Insurance (HSA & FSA available) Paid Time Off Paid Sick Leave per Colorado law Paid Holidays/Paid Floating Personal Days 401(k) Retirement Savings Plan Employee Stock Purchase Plan Group Life/Disability Insurance Tuition Reimbursement Employee Assistance Program Travel Discounts, including a family and friends’ rate Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
The Stewarding Manager oversees the dishwashers and stewards, directs staff in the proper use of chemicals and supplies, set up, and breakdown of the Kitchen, maintains and supervises the cleaning program and cleanliness of work areas. Monitors inventory of china, glassware and silver between all food and beverage departments; ensures the dish machine in proper working condition. Responsible for assuring property operation meets internal audit standards and manages the department within budget. Monitoring payroll and selecting, training, supervising, scheduling, developing, coaching department Team Members.
We offer competitive compensation and benefits packages, as well as opportunities for career growth and development. If you have a passion for food and a drive for excellence, apply now!
Qualifications
· Food/Beverage Service Worker Permit, where applicable.
· Read, write, speak and understand English fluently.
· Understanding ware washing techniques and organization of dish room.
· Previous management experience preferred.
· Meet minimum age requirement of jurisdiction.
· Ability to communicate effectively with the public and other employees.
· No employee will pose a direct threat to the health/safety of self or others.
Extra Perks that we offer:
- Three Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays).
- 401K Match
Sous Chef
Hyatt Dual Property- Charleston Historic District
JOB SUMMARY:
Works closely with the Executive Chef to plan and direct food preparation in kitchens. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt managers must customarily and regularly direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time, and job duties must also involve the use of discretion and independent judgment more than 50 percent of the time.
EXPERIENCE & EDUCATION:
• Typically requires a Bachelor’s degree and 2 to 4 years of experience in a high-volume, full-service restaurant.
• Performs work under minimal supervision, handling complex issues and problems, and referring only the most complex issues to higher-level staff.
• Possesses comprehensive knowledge of subject matter.
• Provides leadership, coaching, and/or mentoring to a subordinate group.
• Must be proficient in Windows Operating Systems, company-approved spreadsheets, and word processing.
• Ability to work a flexible schedule.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, including basic arithmetic functions.
• Must maintain composure and objectivity while under pressure.
JOB FUNCTIONS & DUTIES:
• Produces innovative and diversified menus that reflect the restaurant's overall vision.
• Trains the kitchen staff to adhere to restaurant policies and general sanitation regulations.
• Organizes, schedules, and directs the work of the kitchen staff, ensuring that kitchen operations are carried out quickly and effectively.
• Designs aesthetic plating presentations.
• Ensures that hygiene and food safety requirements are met.
• Maintains kitchen inventory and assigned budget.
• Approaches all encounters with guests and employees in a friendly, service-oriented manner.
• Maintains high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working (per brand standards).
• Maintains regular attendance in compliance with Avion Hospitality standards, as required by scheduling, which will vary according to the needs of the hotel.
• Complies at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Complies with certification requirements as applicable for the position, including Food Handlers, Alcohol Awareness, CPR, and First Aid.
• Maintains a friendly and warm demeanor at all times.
• Ensures that all kitchen personnel fulfill their job functions appropriately.
• Creates menus and food presentation.
• Addresses and resolves all customer problems efficiently and effectively.
• Performs spot checks for menu accuracy and taste.
• Minimizes spoilage, waste, and overproduction.
• Regularly reviews house counts, forecasts, and VIP lists.
• Monitors all Banquet and Catering activity.
• Maintains all kitchen inventories.
• Prepares annual reviews of employees.
• Assists in achieving departmental objectives and goals.
• Expedites peak meal periods by maintaining a "hands-on" approach.
• Works within the monthly set food cost budget, adjusting food requisitions and controlling waste.
• Is familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.
• Ensures that plating standards and use records are posted according to Avion Hospitality standards.
• Reviews food sales for accuracy daily.
• Performs any other duties as requested by the General Manager
As a business advisor, the position provides the financial expertise to enable the successful implementation of the annual budgeted goals and delivery of desirable financial results.
Perform various financial modeling and analytical requests, and maintain strong internal controls environment, including the compliance to company standards, policies, and Sarbanes-Oxley requirements.
Ensuring proper controls are in place to mitigate risks for the organization.
Core work activities include, but not limited to business partnering with various stakeholders to meet financial objectives, financial statement review and analysis, and compliance of accounting controls.
Expected Contributions Accounting, Controls, and Financial Analysis: Supports day to day operations and department objectives including but not limited to, verifying compliance with the Cash Handling policy and Compliance Standards, conducting initial research to assist internal customers and escalates to corporate F&A Leaders as appropriate, identifying and anticipating future business needs, and implementing new processes.
Review and analyze financial statements in accordance to Generally Accepted Accounting Principles.
Provide guidance and support to accounting services group as appropriate.
Research and document variances from actual results compared to budget and previous forecast.
Ensure balance sheet accounts are supported by appropriate documentation Ensure tax rates used for sales and use tax are current and proper amounts are collected and/or accrued.
Conduct property level self-assessments and assist with internal, tax, and regulatory audits.
Identify, develop, communicate, and complete action plans to rectify deficiencies in a timely manner.
Provide analysis and analytical support during budget reviews and capital planning to identify cost savings and productivity opportunities.
Assist with cash flow and profit forecasts that facilitate timely adjustments to the business by on-site leaders.
Prepare data, information, and clear, concise variance explanations demonstrating a thorough understanding of the financial statements to corporate F&A leaders.
Effectively present information and respond to inquiries from various key stakeholders.
Managing and Business Partnerships: Utilize effective relationship building skills with a broad range of business partners to gain trust, positively impact decision outcomes, and mitigate risk to the organization.
Stakeholders include on-site leaders and associates, corporate and regional F&A executives, corporate and regional Marketing & Sales executives, internal and external auditors, corporate tax, corporate Accounting Shared Services Group, and third-party vendors.
Provide financial expertise, analysis and insights that enable our stakeholders to make timely and informed business decisions, optimize business value, and manage financial risk.
Champion, drive, and embed finance principles in the Business Unit and ensure its inclusion in the business planning process.
Create a positive work environment with collaborative relationships that encourages others and celebrates successes.
Provide hands-on, real time, financial analysis expertise to Marketing & Sales on-site leaders and other key stakeholders.
Train non-financial Marketing & Sales on-site leaders as appropriate in order to enhance business understanding.
Perform reasonable request as assigned.
Candidate Profile Education: Bachelor's degree in Finance or Accounting preferred, or related major; 2-4 years related work experience in finance and accounting.
High School Diploma/GED and equivalent work experience Skills and Attributes: Leadership Adaptability
- Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
- Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
Problem Solving and Decision Making
- Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
Professional Demeanor
- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution Building and Contributing to Teams
- Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results
- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required Planning and Organizing
- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
Building Relationships Coworker Relationships
- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships
- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards Global Mindset
- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability Organizational Capability
- Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management
- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise Applied Learning
- Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen
- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
Economics and Accounting
- Knowledge of P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data Auditing and Reconciliation
- The ability to recognize, research, and resolve discrepancies in financial data, and create flow charts on main accounting and control cycles (A/R, AP, Cash) to facilitate understanding of key control points.
General Finance and Accounting
- The ability to perform bookkeeping procedures, proficiently use financial systems technology, and accurately complete general ledger entries; knowledge of database structures in order to obtain financial queries; establish Cash flow statements and cash flow forecast with a good understanding the financials flows and the working capital needs.
Analysis
- The ability to create and maintain spreadsheets as well as analyze and summarize financial data using appropriate financial software.
Accounting Knowledge
- Knowledge of general accounting principles and current company accounting policies and procedures.
This includes general accounting and financial reporting, auditing, accounts payable, and accounts receivable.
Accounting and Internal Control Knowledge
- Knowledge of local Generally Accepted Accounting Principles (local GAAP), Marriott International Policies (MIP), and International Standard Operating Procedures (ISOPs).
Legal
- Ability to read and understand basic contract elements, e.g.
royalty fees, management agreement, terms, priorities and profit distribution.
Auditing Skills
- The ability to perform auditing procedures, including the ability to recognize, research, and resolve discrepancies in financial data.
Payroll Systems
- Knowledge of local payroll reporting and tax requirements, ability to effectively record wages/tax liabilities, and operate payroll software applications, including understanding the features and functions of the applications.
Accounts Payable and Accounts Receivable
- Knowledge of Accounts Payable and Accounts Receivable processes, including knowledge of sub ledger reconciliation and controls.
Basic Competencies
- Fundamental competencies required for accomplishing basic work activities.
Mathematical Reasoning
- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension
- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension
- Demonstrates understanding of written sentences and paragraphs in work-related documents.
- Communicates effectively in writing as appropriate for the needs of the audience.
Any four days the candidate chooses.
The standard work hours are 9:00 AM to 5:00 PM Budget Range for this Role- $70,000
- $80,000 Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests at Hyatt hotel properties to promote the Hyatt Vacation Club Destinations® Program.
What you will do? Work as a member of the Guest Services Department supporting several aspects of the Sales and Marketing Operation including Reception Desk Operations, Tour Desk Operations, Pre-Arrival Operations, Lobby Greeter and Arrival Experience Operations.
Facilitate Sales Executive line rotation to maximize sales efficiency.
Assist with research and follow up on referrals to ensure cost effective gifting process.
Promote awareness of brand image internally and externally.
Enter Hyatt Rewards information into appropriate software for tour arrivals.
Assist with research of owner reservations to ensure timely and cost effective resolution.
Report accidents, injuries, and unsafe work conditions to manager.
(Hourly compensation $21.05) Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.
Perform other reasonable job duties as requested by Supervisors.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
As a Sales Executive Trainee, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled: Uncapped earning potential (wages, monthly incentives, annual bonuses, contests) Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities As a Sales Executive Trainee, a typical day will include: Answer Owner questions regarding the use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
Follow up on referrals/leads from Owners.
Fulfill requests from Owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
Contact Owners to monitor satisfaction, make them aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
Guest Experience and Company Standards: Welcome and greet all guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Sales Executive Trainee: Available to work a flexible schedule to include weekends and holidays.
Position may require background and drug screening, in accordance with state and local requirements.
The incumbent is required to maintain an active and in good standing professional Real Estate License where mandated by law.
One-year related experience is preferred.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Documents all trips prior to the start of and after each trip.
Parks vehicle in designated location when not in use.
Inspects property vehicles for damage and cleanliness.
Checks tire pressure and fluid levels for property vehicle and refuel, as necessary.
Notifies appropriate personnel of any vehicle maintenance needs.
Documents all vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager/supervisor.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; exchange information with other associates using electronic devices (e.g., pagers and two-way radios, email).
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 50 pounds; stand, sit, or walk for an extended period.
Perform other reasonable job duties as requested by Supervisors.
($19.45 Hourly) Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
As a Housekeeping Coordinator at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.
Where great benefits lead to a life fulfilled.
Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities
*Benefit Eligibility will vary by position Site Specific Perks As a Housekeeping Coordinator, a typical day will include: Prepares and distributes assignment sheets/workboards to Housekeeping staff.
Identifies room assignments and type of cleaning required for each room on assignment sheets/workboards.
Coordinates VIP service to ensure VIP's needs are met throughout the stay.
Acts as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Assigns rush rooms and rooms previously on the ‘Do Not Disturb' list to Housekeepers as they occur.
Communicates with the Housekeeping team throughout the day to ensure that vacant dirty rooms are cleaned by the necessary time.
Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Housekeeping Coordinator at HVC: Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
* • Up to $2000 with 1 year of timeshare experience
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*$1,000 paid after training,
*$1,000 paid after six months of employment • Up to $1000 with no timeshare experience
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*$500 paid after training,
*$500 paid after six months of Employment o
* Additional terms and conditions apply to the Sign-on Bonus Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.
As a Coordinator Marketing Linkage, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled: Uncapped earning potential (wages, monthly incentives, annual bonuses, contests) Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities As a Coordinator Marketing Linkage, a typical day will include: Engaging with hotel guests at desk locations and providing elevated customer service.
Scheduling sales presentations and managing customer expectations.
Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
Ensures that all guests who attend a sales presentation meet eligibility requirements and are open to learning more about products and services.
Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.
Guest Experience and Company Standards: Welcome and greet guests; anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Coordinator Marketing Linkage: Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
Available to work a flexible schedule to include weekends and holidays.
Concierge and/or sales experience preferred.
Position may require background and drug screening, in accordance with state and local requirements.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
As a Cook II at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.
Where great benefits lead to a life fulfilled.
Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities
*Benefit Eligibility will vary by position Site Specific Perks Free On-Site Parking Department celebrations Associate Appreciation Week Monthly associate recognition and reward programs Stipend for work shoes As a Cook II, a typical day will include: Operates ovens, stoves, grills, microwaves, and fryers to prepare foods.
Maintains up-to-date knowledge of company food safety programs.
Cooks all potentially hazardous food to correct temperatures following HACCP guidelines.
Prepare ingredients for cooking, including portioning, chopping, and storing food before use.
Ensures proper portion, arrangement, and food garnishments according to standard.
Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Cook II at HVC: Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
As a Sales Executive Trainee, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Currently Offering: $27.50 Training Pay for 11weeks & Up to $5000 Sign-On Bonus potential
* Qualifier: 1-year minimum RECENT Sales experience Currently offering a $5,000 SIGN-ON BONUS! $2,500 paid after successful completion of 45 days of employment and $2,500 paid after 6 months of employment.
Must be active employee to be eligible at the time of the payout.
* * Additional terms and conditions apply to the Sign-on Bonus, which terms and conditions will be provided upon hire.
Where great benefits lead to a life fulfilled: Uncapped earning potential (wages, monthly incentives, annual bonuses, contests) Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities As a Sales Executive Trainee, a typical day will include: Answer Owner questions regarding the use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
Follow up on referrals/leads from Owners.
Fulfill requests from Owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
Contact Owners to monitor satisfaction, make them aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
Guest Experience and Company Standards: Welcome and greet all guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Sales Executive Trainee: Available to work a flexible schedule to include weekends and holidays.
Position may require background and drug screening, in accordance with state and local requirements.
The incumbent is required to maintain an active and in good standing professional Real Estate License where mandated by law.
One-year related experience is preferred.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
The DOF is responsible for financial compliance and adherence of the management agreement with the nonprofit property owners’ association and the financial and accounting reporting and analysis of the on-site ancillary business operations.
The DOF develops, implements and supports the delivery of financial products and services to meet the needs of the organization.
The DOF ensures compliance with Generally Accepted Accounting Principles (GAAP), corporate policies and standards e.g., MVW-66 and Sarbanes Oxley.
They oversee day to day operations by providing leadership, guidance and support to the sites F&A team by directing, planning, managing and executing against deliverables in a timely fashion.
The DOF’s four core work activities include, but not limited to, leading a team of on-site Finance & Accounting (F&A) professionals, business partnering with various stakeholders to execute and meet financial objectives, financial statement review and analysis, and implementation and compliance of accounting controls.
CANDIDATE PROFILE Education and Experience • Bachelor's degree in Finance or Accounting preferred, or related major; 6-8 years related work experience in finance and accounting; or, • High School Diploma/GED and equivalent work experience CORE WORK ACTIVITIES Strategic Planning & Business Partnerships: • Utilize effective relationship building skills with a broad range of business partners to gain trust, positively impact decision outcomes, and mitigate risk to the organization.
Stakeholders include, but not limited to, property owners’ association Board of Directors, corporate and regional F&A executives, corporate and regional Resort Operations executives, on-site leaders and associates, internal and external auditors, corporate tax, and third-party vendors.
• Make quality business decisions that thoughtfully weigh the facts and understand the interests of stakeholders involved • Drive comprehensive annual business plans for property owners’ association and on-site ancillary operations, including action plans to meet financial objectives • Manage cash flow and profit forecasts that facilitate timely adjustments to the business by stakeholders Accounting, Financial Systems & Controls: • Responsible for providing direction and ensuring the integrity of the financial reporting and accounting operations through a strong internal controls environment, including the compliance to company standards and policies, General Accepted Accounting Principles, and Sarbanes-Oxley requirements • Provide oversight to audit processes by conducting property level self-assessments and assisting with internal, tax, and regulatory audits • Prepare data and information to auditors for annual property owners’ association external audit, including clear and concise variance explanations demonstrating a thorough understanding of the financial statements • Knowledge of property owners’ association governing documents and state statutes and rules as it relates to association financial management Managing & Leading: • Motivate, coach, train, and recruit a team of on-site F&A professionals • Provide hands-on, real time accounting and financial analysis expertise to Resort Operations on-site leaders and property owners’ association Board of Directors • Develop F&A goals that are fully aligned with organizational goals and effectively lead change to support company objectives • Train non-financial Resort Operations on-site leaders as appropriate in order to enhance business understanding • Working with others to identify and remove barriers to success Financial Planning & Analysis: • Provide analytical support during budget reviews and capital planning to identify cost savings and productivity opportunities • Provide on-going analytical support by monitoring actual financial results against previously projected revenues and expenses, provide variance explanations, and plans for profit improvement • Review and analyze balance sheet reconciliations for completeness and accuracy, providing solutions and guidance for unreconciled items • Direct and continually improve the financial reporting process, including analyzing job tasks and structure to maintain controls, transparency, efficiency and effectiveness • Manage special projects as directed by the business needs MANAGEMENT COMPETENICES Leadership • Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.
• Communication
- Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.
• Problem Solving and Decision Making
- Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.
• Professional Demeanor
- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution • Building and Contributing to Teams
- Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results
- Focuses and guides others in accomplishing work objectives.
•Planning and Organizing
- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.
Building Relationships • Coworker Relationships
- Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
• Customer Relationships
- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset
- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability • Organizational Capability
- Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management
- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise • Applied Learning
- Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen
- Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
o Management of Capital Resources
- Determines the appropriate allocation of money used to accomplish work goals, and submits expenses according to guidelines; appropriately utilizes and maintains equipment, facilities, and materials needed to perform work activities.
o Purchasing and Materials Management
- Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, inventory control, and when appropriate identification of environmentally appropriate materials.
o Sales and Marketing
- Knowledge of principles and methods for showing, promoting, and selling products or services.
This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Technical Acumen
- Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function specific work challenges.
o Economics and Accounting
- Knowledge of P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
o Auditing and Reconciliation
- The ability to recognize, research, and resolve discrepancies in financial data, and create flow charts on main accounting and control cycles (A/R, AP, Cash) to facilitate understanding of key control points.
o General Finance and Accounting
- The ability to perform accounting procedures, proficiently use financial systems technology, and accurately complete general ledger entries; knowledge of database structures in order to obtain financial queries; establish financial statements and forecasts with a good understanding the financials flows and the organizational needs.
o Analysis
- The ability to create and maintain spreadsheets as well as analyze and summarize financial data using appropriate financial software.
o Accounting Knowledge
- Knowledge of general accounting principles and current company accounting policies and procedures.
This includes general accounting and financial reporting, auditing, accounts payable, and accounts receivable.
o Accounting and Internal Control Knowledge
- Knowledge of local Generally Accepted Accounting Principles (local GAAP), Marriott Vacations Worldwide Policies, and Standard Operating Procedures (SOPs) and controls.
o Legal
- Ability to read and understand basic contract elements, e.g.
royalty fees, management agreement, terms, priorities and profit distribution.
o Auditing Skills
- The ability to perform auditing procedures, including the ability to recognize, research, and resolve discrepancies in financial data.
o Payroll Systems
- Knowledge of local payroll reporting and tax requirements, ability to effectively record wages/tax liabilities, and operate payroll software applications, including understanding the features and functions of the applications.
(as applicable to site) o Accounts Payable and Accounts Receivable
- Knowledge of Accounts Payable and Accounts Receivable processes, including knowledge of sub-ledger reconciliation and controls.
• Basic Competencies
- Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills
- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Job Specific Computer Skills – Microsoft Excel and experience with general ledger systems preferred.
o Mathematical Reasoning
- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension
- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
o Reading Comprehension
- Demonstrates understanding of written sentences and paragraphs in work related documents.
o Writing
- Communicates effectively in writing as appropriate for the needs of the audience.
#LI-LB1 Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
As aMaintenance Technician I at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.
Where great benefits lead to a life fulfilled.
Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities
*Benefit Eligibility will vary by position Site Specific Perks Free On-Site Parking Department celebrations Associate Appreciation Week Monthly associate recognition and reward programs Stipend for work shoes As a Maintenance Technician I, a typical day will include: Performs Villa Care Preventive Maintenance tasks as assigned.
(i.e.
Basic Painting; Basic Repairs such as replacing lightbulbs.
Performs temperature readings on appliances/HVAC, etc.) Performs minor building repairs as assigned.
Responds and attends to guest repair requests.
Performs general engineering-related inventory duties.
Participate in regular training for safety, technical knowledge, and career development as applicable.
Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Maintenance Technician I at HVC: Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 50lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Valid Driver's License Required.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Currently Offering: Up to $2000 Sign-On Bonus potential
* Up to $2,000 with 1 year of marketing timeshare experience
* *$1,000 paid after forty-five days,
*$1,000 paid after six months of employment Up to $1,000 with no timeshare experience
* *$500 paid after forty-five days,
*$500 paid after six months of employment Hyatt Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals to join our award-winning sales and marketing team.
We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests while attending events and at off-property locations such as MLB games, NBA games, NHL games, Concerts, Theme Parks, Malls, Fairs, and Trade Shows to promote the Hyatt Vacation Club® Program.
As an Event Sales & Marketing Agent (OPC), you will offer guests financial incentives in exchange for learning about our points-based owners hip product.
Pay: $18.04 per hour plus bonuses/commission + up to $250/week additional training pay
* for the first 10 weeks only Schedule: Full-time-, 5 days per week, schedules vary depending on events, night and weekend availability needed Must be available to attend events that are throughout Orange County and Los Angeles County
* Additional terms and conditions and exclusions apply.
Our Talent Acquisition Manager will discuss additional details and requirements related to sign-on bonus eligibility during interview.
At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.
Where great benefits lead to a life fulfilled.
Uncapped earning potential (wages, monthly incentives, annual bonuses, contests) Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities
*Benefit eligibility will vary by position As an Event Sales & Marketing Agent/ OPC Marketing Coordinator, a typical day will include: Schedule sales presentations or offer specially priced vacation packages to guests attending an event and at off-site locations such as shopping malls and airports.
Provide the highest level of service to exceed budgeted sales presentations and volume production goals.
Ensure that all guests who attend a sales presentation or purchase a vacation package meet eligibility requirements and are open to learning more about Hyatt Vacation Club products and services.
Guest Experience and Company Standards Welcome and greet guests; anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become an Event Sales & Marketing Agent/OPC Marketing Coordinator at HVC: Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
Available to work a flexible schedule to include weekends and holidays.
Service focused, and/or sales experience preferred.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
May be asked to operate company vehicles following our company policies and standards (including but not limited to golf carts).
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
As a Recreation Attendant at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, everyone is connected by care and inclusivity.
Where great benefits lead to a life fulfilled.
Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities
*Benefit Eligibility will vary by position Site Specific Perks Free On-Site Parking Department celebrations Associate Appreciation Week Monthly associate recognition and reward programs As a Recreation Attendant, a typical day will include: Promotes a fun and relaxing atmosphere for Owner/guests in all recreational activities and areas.
Expresses an upbeat and enthusiastic attitude.
Provides information to Owner/guests about available recreational facilities, activities, lessons, and equipment.
Encourages and recruits’ Owner/guests to participate in recreation activities.
Registers and schedules Owners/guests for activities by recording information using the appropriate methods.
Processes payments for rental equipment, recreation activities, facility rentals, or retail sales.
Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Recreation Attendant at HVC: Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Valid Driver's License Required.
We are committed to providing associates with benefits including: Medical/Dental/Vision Insurance (HSA & FSA available) Paid Time Off Paid Sick Leave per Colorado law Paid Holidays/Paid Floating Personal Days 401(k) Retirement Savings Plan Employee Stock Purchase Plan Group Life/Disability Insurance Tuition Reimbursement Employee Assistance Program Travel Discounts, including a family and friends’ rate Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
As a Kiosk Bartender at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.
Where great benefits lead to a life fulfilled.
Competitive Pay Travel discounts Professional Counseling & Family Support Growth and Development Opportunities
*Benefit Eligibility will vary by position Site Specific Perks Free On-Site Parking Department celebrations Associate Appreciation Week Monthly associate recognition and reward programs Stipend for work shoes As a Kiosk Bartender, a typical day will include: Greets and interacts with guests, answers questions, takes orders, delivers drinks, and ensures guest satisfaction.
Ensure alcohol is served responsibly by adhering to service limits and portion control processes.
Prepares drink orders for guests according to specified recipes using measuring systems.
Validate that all guests meet the minimum age to be served alcohol prior to serving.
Maintains cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Assists other departments when needed to ensure optimum service to guests.
Maintains cleanliness and condition of the bar (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines.
Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Kiosk Bartender at HVC: Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Valid Driver's License Required.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart.
In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.
CORE WORK ACTIVITIES Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Comply with quality assurance standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.
Where great benefits lead to a life fulfilled.
Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities
*Benefit Eligibility will vary by position Site Specific Perks Free On-Site Parking Department celebrations Associate Appreciation Week Monthly associate recognition and reward programs As a Guest Services Agent, a typical day will include: Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
Answers telephone calls and routes calls to the proper department as applicable.
May be asked to assist with bellman and runner duties depending on facility or location.
Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Guest Services Agent at HVC: Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Specific job duties may differ by property, size of team, or facility.
We are committed to providing associates with benefits including: Medical/Dental/Vision Insurance (HSA & FSA available) Paid Time Off Paid Sick Leave per Colorado law Paid Holidays/Paid Floating Personal Days 401(k) Retirement Savings Plan Employee Stock Purchase Plan Group Life/Disability Insurance Tuition Reimbursement Employee Assistance Program Travel Discounts, including a family and friends’ rate Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Operate telephone switchboard station.
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
Advise guest of any messages received.
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
Receive, record, and relay messages accurately, completely, and legibly.
Activate/deactivate guest room message lights as appropriate.
Instruct guests on how to access the internet, transfer guests with problems to provider's customer support line.
Test communications equipment to ensure it works properly.
Respond to special requests from guests with unique needs.
Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Dispatch bell staff or valet staff as needed.
CORE WORK ACTIVITIES Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time.
Enter and locate information using computers and/or POS systems.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.