Howard Technology Solutions Jobs in Usa

Outside Sales Representative – Residential & Commercial Security Solutions

Job Details

Description

Vector Security is seeking an Outside Sales Representative (Residential and Commercial Security Solutions) to grow new and existing customer relationships within an assigned territory. This opportunity offers a combination of base salary and uncapped commission while building relationships with homeowners, business owners, and key decision makers.

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team!

We offer great benefits, a competitive base salary + uncapped commission, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Location: Auburn, AL

Summary:

Vector Security is seeking an Outside Sales Representative (Residential and Commercial)! In this field-based role, you will generate new opportunities through prospecting, networking, referrals, and in-person meetings with potential customers. Representatives assess customer needs and recommend customized security solutions including alarm systems, video surveillance, access control, fire systems, and smart home technology.

Successful candidates are motivated self-starters who enjoy building relationships in their community, managing their own territory, and developing a strong sales pipeline. By delivering solutions that protect people, property, and operations, representatives play a key role in helping customers feel secure while growing their own income through performance-based earnings.

Why Join Vector Security

• Established brand with trusted security solutions for both residential and commercial customers
• Opportunity to build and grow your own territory through relationship-driven sales
• Diverse product portfolio including intrusion detection, video surveillance, access control, fire systems, and smart home technology
• Ongoing training and product education to support your success in the field
• Competitive compensation including base salary, uncapped commission potential, and monthly vehicle allowance

What You'll Do:

• Sell Vector Security residential and commercial solutions by proactively generating appointments with prospective and existing customers and ensuring offerings align with customer needs and company objectives.
• Maintains strong product knowledge through ongoing training and certifications; educate customers on security solutions including video surveillance, intrusion detection, access control, and fire alarm systems.
• Continuously build and manage a sales pipeline by generating commercial proposals and maintaining opportunities equal to at least four times monthly sales quota.
• Track all proposals and activity within company CRM system to ensure accurate reporting and management visibility.
• Collaborate with commercial system design teams and branch operations to ensure the proper scope is defined for larger commercial installations.
• Identify and pursue new market opportunities by developing strategies to introduce Vector's products to new customers and target segments.
• Monitor competitive activity and market trends including pricing, products, delivery schedules, and merchandising techniques.

What You'll Need:

• High School Diploma required. Bachelor's Degree preferred.
• Valid Driver's License
• Needs to be savvy in using social media to increase sales leads.
• Prospecting Skills:
• In order to expand our commercial business, it is important that Commercial sales representatives be able to build new relationships and generate new logos for the company.
• This can be done via a variety of methods including leveraging LinkedIn, social media, networking, working “Dodge” type reports, etc.
• Previous Sales Experience - Preferred:
• Demonstrated success in previous sales positions.
• Presentation Skills:
• Ability to present complex integrated solutions that are common in Large Commercial environment.
• Closing Skills:
• Must be able to close commercial proposals at a rate deemed acceptable by management, overcome objections, have strong negotiation skills.

We also recognize that great sales professionals come from many different industries. If you bring strong relationship-building skills, a consultative approach, and the drive to succeed, we’d love to hear from you! Candidates from a variety of outside sales environments often excel in this role, including security systems, alarm or access control sales, HVAC or building systems sales, telecom or cable sales, solar, pest control, or furniture sales, and other territory-based consultative sales roles.

Compensation & Earnings Potential:

We offer base salary + uncapped commission along with guaranteed commission for first six pay periods. This role offers a competitive commission structure with uncapped earning potential. High-performing representatives often earn up to $80,000 in their first year, with experienced top performers exceeding six figures.

What You'll Get:

We offer a “Total Rewards” package including:

• Competitive compensation with incentive eligibility
• Medical, dental and vision coverage
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)

About Us:

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values:

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideas, we’d love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

SAP HCM Solution Architect (SuccessFactors / S/4HANA)

Location: Atlanta, GA

Type: Contract

3 days per week on site in downtown, Atlanta - (2 days remote)

We’re looking for an experienced SAP HCM Solution Architect to help lead the design and delivery of a modern HR technology landscape. This role will play a key part in shaping how HR systems evolve, supporting a broader digital transformation across the organization.

You’ll be working at the intersection of HR, IT, and business leadership, helping define scalable, secure, and future-ready solutions across SuccessFactors and S/4HANA.

This is a great opportunity for someone who understands both the big picture of HR transformation and the technical details required to make it successful.

What You’ll Be Doing

• Lead the end-to-end architecture and design of SAP HCM solutions, with a focus on SuccessFactors Employee Central and S/4HANA (Core HR / Payroll)
• Define and drive the HR technology roadmap, ensuring alignment with business strategy and HR operating models
• Design and oversee integration strategies using SAP BTP, CPI, and other tools to connect HR, Finance, and third-party systems
• Establish and maintain security frameworks, including Role-Based Permissions (RBP), ensuring compliance with GDPR, SOX, and other standards
• Guide decisions around custom development vs. Clean Core principles to reduce technical debt and support long-term scalability
• Act as a key partner to HR leaders, IT teams, and executive stakeholders, translating business needs into technical solutions
• Support and lead HR transformation initiatives, ensuring technology enables future-state processes and organizational change

What We’re Looking For

• 6+ years of experience in SAP HCM / SuccessFactors
• Strong hands-on experience with SuccessFactors Employee Central
• Experience with SAP S/4HANA Payroll and payroll-to-FI integration
• Proven experience designing secure, enterprise-level HCM integrations
• Solid understanding of HR data models, security roles, and compliance frameworks
• Experience working in complex, regulated environments
• Strong communication skills with the ability to engage both technical and non-technical stakeholders

Nice to Have

• Experience with SAP BTP / CPI integrations
• Exposure to global HR transformations or multi-country deployments

Category/Area of Expertise: Co-Ops

Job Requisition: 455455

Address: USA-MA-Quincy-1385 Hancock Street

Store Code: Distribution & Transportation (5159006)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Co-op Program Overview:

Get an insider view of the fast-changing grocery retail industry while developing relevant business, technical and leadership skills geared towards enhancing your career. This paid Co-op experience is an opportunity to help drive business results in an environment designed to promote and reward diversity, innovation and leadership. Our mission is to create impactful early talent programs that provide cohorts with meaningful project work, learning and development sessions, and mentorship opportunities.

• Applicants must be currently enrolled in a bachelor's or master's degree program. Applicants must be currently authorized to work in the United States on a full-time basis and be available from July 13, 2026 through December 4, 2026. We have a hybrid work environment that requires a minimum of three days a week in the office. Please submit your resume including your cumulative GPA. Transcripts may be requested at a future date.**
• Approximate 6-month Co-op session with competitive pay
• Impactful project work to develop your skills/knowledge
• Career assistance & mentoring in obtaining full time positions within ADUSA
• Leadership speaker sessions and development activities
• One-on-one mentoring in your area of interest
• Involvement in group community service events
• Networking and professional engagement opportunities
• Access to online career development tools and resources
• Opportunity to present project work to company leaders and gain executive visibility

Department/Position Description:

The IT Solutions Engineering department for Distribution and Transportation is responsible for designing, delivering, and supporting the technology platforms that power our supply chain operations. Our team develops and maintains warehouse management systems, transportation solutions, and integration platforms to ensure goods move efficiently and reliably through the network. By combining technical expertise with deep business knowledge, we enable automation, scalability, and resilience across distribution centers and logistics operations, ensuring that IT solutions align with business priorities and drive operational excellence. This co-op is a great opportunity to learn how IT powers large-scale supply chain operations. As part of the IT Solutions Engineering team, you'll work closely with experienced engineers who will guide you through real-world projects in warehouse and transportation systems. You'll get hands-on experience with troubleshooting, system testing, and documenting solutions, while gaining valuable insight into how technology keeps our distribution network running smoothly.

Qualifications:

• Working towards a degree in Computer Science, Information Systems, Supply Chain Management, or related field.
• Familiarity with at least one programming or scripting language (e.g., Java, Python, SQL) through coursework or projects
• Understanding of systems analysis, databases, or software development lifecycle from academic or internship experience
• Strong problem-solving skills and the ability to troubleshoot technical issues methodically
• Effective communication and collaboration skills, with eagerness to learn from peers and contribute to team discussions

Individual cohort pay rates vary based on location, academic year, and position.

ME/NC/PA/SC Salary Range: $20.90 - $35.70

IL/MA/MD Salary Range: $22.80 - $37.30

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

IBM Consulting is seeking an accomplished Data & Analytics Associate Partner to accelerate our growth within the Industrial & Communications sectors. This executive role is responsible for shaping client vision, cultivating senior executive relationships, and developing data-driven solutions that enable clients to successfully navigate complex transformation programs.

You will bring together deep industry expertise and IBM’s portfolio of data, analytics, and AI capabilities to help organizations modernize their data ecosystems—migrating from legacy platforms to modern hybrid cloud architectures—while adopting next-generation analytics, GenAI, and agentic AI to strengthen decision-making and deliver measurable business and financial outcomes.

This role is ideal for a seasoned leader who integrates industry depth, consulting excellence, and technical thought leadership, has a strong understanding of competitive market dynamics, and consistently delivers high-impact transformation at scale.

• 
  

• Expand IBM’s Data & Analytics presence by identifying new market opportunities, developing differentiated solutions, and building a strong pipeline.

  
  

• Engage senior client executives to understand strategic priorities and shape data transformation roadmaps aligned to their business and financial goals.

  
  

• Lead end-to-end sales cycles, including solution definition, proposal leadership, financial structuring, and contract negotiation.

  
  

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• Advise C-suite leaders on strategies to their data estate modernization, advanced analytics, GenAI, and agentic AI to drive business performance.

  
  

• Architect integrated solutions that include:

  
  

• Migration from legacy data platforms to modern cloud-based architectures

  
  

• Data engineering and Information governance

  
  

• Business intelligence and advanced analytics

  
  

• GenAI-powered and agentic AI-driven automation and decisioning

  
  

• Lead complex transformation programs from discovery through delivery, ensuring measurable outcomes and client satisfaction.

  
  

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• Oversee multi-disciplinary delivery teams to ensure high-quality, consistent execution across all program phases.

  
  

• Manage engagement financials, including forecasting, margin performance, and overall portfolio profitability.

  
  

• Align right client technologies, industry expertise, and global delivery capabilities to maximize client value.

  
  

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• Recruit, mentor, and grow top-tier consultants, architects, and data specialists.

  
  

• Build and scale capabilities in data modernization, cloud data engineering, analytics, GenAI, and emerging agentic AI techniques.

  
  

• Contribute to practice strategy, offering development, and capability growth across the global Data & Analytics team.

  
  

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• Stay ahead of sector and technology trends, including cloud modernization, GenAI, agentic system design, regulatory changes, and evolving competitive dynamics.

  
  

• Represent IBM at industry conferences, client events, webinars, and executive roundtables.

  
  

• Create original thought leadership—articles, perspectives, point-of-views—that positions IBM as a leading advisor in data and AI-driven transformation.

  
  

This position can be preformed anywhere in the US.

"Leaders are expected to spend time with their teams and clients and therefore are generally expected to be in the workplace a minimum of three days a week, subject to business needs."

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• 12+ years of experience in consulting, data strategy, analytics, or digital transformation, with strong exposure to the Industrial or Communications sectors.

  
  

• Hands-on experience modernizing data ecosystems, including migrating from legacy on-premise platforms to modern cloud-native or hybrid cloud architectures.

  
  

• Deep expertise with major cloud platforms and their data/analytics stacks, including implementation experience with:

  
  

• AWS (e.g., Redshift, S3, Glue, EMR, Athena, Lake Formation, Bedrock, SageMaker)

  
  

• Microsoft Azure (e.g., Azure Data Lake, Synapse, Data Factory, Databricks on Azure, Fabric, Cognitive Services)

  
  

• Google Cloud Platform (e.g., BigQuery, Cloud Storage, Dataflow, Dataproc, Vertex AI)

  
  

• Experience designing and implementing end-to-end data pipelines, governance frameworks, and analytics solutions on one or more of these platforms.

  
  

• Strong understanding of GenAI architectures, LLM integration patterns, vector databases, retrieval-augmented generation (RAG), and emerging agentic AI frameworks.

  
  

• Proven track record of selling, structuring, and delivering large-scale data and AI transformation programs.

  
  

• Robust technical and functional expertise in data engineering, cloud data platforms, analytics, AI/ML, information management, and governance.

  
  

• Executive-level communication and presence, with demonstrated ability to influence senior stakeholders and convey complex topics through compelling narratives.

  
  

• Financial management experience, including engagement economics, forecasting, margin optimization, and portfolio profitability.

  
  

• Demonstrated leadership in building, scaling, and developing high-performing consulting and technical teams.

  
  

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

We are seeking a driven and technically minded Sales Representative - Packaging Solutions to lead the growth of our premium power rental refurbishment packages, custom-engineered solutions, and controls upgrades. Supporting the Caterpillar Dealer Power Rental network nationwide, this role is responsible for developing trusted relationships and delivering value-added solutions that enhance performance, extend equipment life, and meet evolving customer needs. You'll collaborate with engineering, operations, and product support teams to position our packaged offerings as the go-to choice for rental fleet optimization across the U.S. If you excel at consultative selling and have a passion for power systems, this is a unique opportunity to make a nationwide impact.

• Develop and grow sales of power rental refurbishment packages, custom generator solutions, and controls upgrade offerings across the Caterpillar Power Rental network nationwide.
• Serve as the primary point of contact for rental dealers, collaborating closely to understand needs, propose solutions, and close sales.
• Conduct site visits, fleet evaluations, and technical discovery to identify opportunities for equipment upgrades, repackaging, or performance enhancements.
• Work cross-functionally with engineering, operations, and product support teams to scope projects, develop proposals, and ensure accurate execution of customer requirements.
• Prepare and present technical sales proposals, pricing, and project timelines tailored to customer objectives.
• Track and manage the full sales cycle, from lead generation through post-sale support and follow-up.
• Maintain up-to-date knowledge of packaging standards, emissions regulations, control technologies, and Caterpillar product developments.
• Represent the company at industry events, customer meetings, and internal business reviews to promote packaging capabilities and strengthen customer relationships.
• Provide input on market trends, customer feedback, and competitive positioning to help guide product development and strategic direction.

• 3+ years of experience in technical sales, preferably in power generation, rental equipment, or industrial solutions.
• Knowledge of generator sets, control systems, and power packaging is strongly preferred.
• Familiarity with Caterpillar power products and the power rental industry is a plus.
• Proven ability to build relationships and close consultative sales in a fast-paced, mission-critical environment.
• Strong communication, presentation, and negotiation skills.
• Self-motivated and goal-oriented, with the ability to manage a wide geographic territory and travel as needed.
• Experience working with cross-functional teams including engineering, operations, and service support.
• Proficient in Microsoft Office; CRM experience is a plus.
• Bachelor's degree in business, engineering, or related field preferred; equivalent experience considered.
• Must possess a valid driver's license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).
• Some out of state travel will be required.

Altorfer Inc. offers an industry leading compensation and benefit package:

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO + 1 Floating Holiday
• Education Assistance
• Personal Tool Insurance, and Safety Equipment Reimbursement
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate: $75,000 - $100,000 annually including the commission

Primarily works in an office environment with moderate noise levels. Physical requirements may include speaking, listening, writing, typing, sitting for extended periods t a desk or in a vehicle driving. Occasionally required to walk or stand for short durations. May need to move throughout the facility for meetings, supply inventory checks, or other office-related tasks. Occasionally required to stand, walk, reach, or lift light objects (up to 20-25 lbs). Must be flexible to work varying schedules and hours as needed. Travel is required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.

**Be visionary**

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.?

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

**Job Description**

We are seeking a dynamic **Sales Engineer (SE)** to drive business growth for our **Ethernet Test and Analysis Solutions** in the Americas. This individual will be responsible for identifying, developing, and closing sales opportunities for Teledyne LeCroy's **Xena** and **SierraNet** product lines within data center, semiconductor, and networking equipment markets.

The ideal candidate is a technically strong, customer-focused professional with a proven track record selling **Ethernet, Layer 1-3 test, or network analysis equipment** . You'll collaborate closely with Field Application Engineers, Product Management, and global Sales Leadership to meet revenue goals and strengthen strategic customer relationships.

**Key Responsibilities**

+ Develop and execute strategic account plans to achieve sales targets within assigned territory.

+ Engage with design, validation, and test engineering teams at leading semiconductor, system, and network OEMs.

+ Present and demonstrate Teledyne LeCroy's Xena traffic generators, Chimera impairment emulators, and SierraNet analyzers to both technical and executive audiences.

+ Manage the full sales cycle - from lead qualification and technical proof-of-concept to quotation, negotiation, and close.

+ Collaborate with inside sales and marketing teams to build pipeline and drive regional campaigns.

+ Provide customer feedback to Product Management for roadmap alignment and feature prioritization.

+ Represent Teledyne LeCroy at industry events, conferences, and technical workshops.

**Required Qualifications**

+ **Bachelor's degree** in Electrical Engineering, Computer Engineering, or related technical field.

+ **5+ years of experience** in technical sales or applications engineering within the **test & measurement** or **network equipment** industry.

+ Proven experience selling **Ethernet, Layer 1-3 test equipment, BERTs, traffic generators, or analyzers** (e.g., Keysight, Viavi, Spirent, EXFO, etc.).

+ Strong understanding of **Ethernet protocols, PHY/SerDes, and Layer 1-3 technologies** (100G, 400G, 800G, 1.6T).

+ Ability to engage both technically and strategically with engineers, managers, and executives.

+ Excellent communication, presentation, and interpersonal skills.

+ Self-motivated and organized, with the ability to work independently in a regional role.

**Preferred Qualifications**

+ Familiarity with **CMIS, RS-FEC, PAM4, AN/LT, or coherent optics** test methodologies.

+ Existing relationships with key accounts in the **San Francisco** **Bay Area semiconductor or networking ecosystem** .

+ Experience with CRM tools (Dynamics 365 or Salesforce).

**Why Join Us**

+ Be part of a global leader shaping next-generation Ethernet and protocol test technologies.

+ Work with cutting-edge solutions supporting 400G-1.6T, coherent optics, and advanced network architectures.

+ Competitive base salary, uncapped commission, and comprehensive benefits.

+ Collaborative culture with global technical and sales support.

**Salary Range:**

$150,400.00-$200,500.000

**Pay Transparency**

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ?

You may not realize it, but Teledyne enables many of the products and services you use every day **.**

Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.

About , Inc.

, Inc. is a leading online gifting and experiential commerce company with a family of iconic brands including , Harry & David, Cheryl’s Cookies, , Things Remembered, and more. Our mission is to inspire more human expression, connection, and celebration—powered by innovative customer experiences and a seamlessly integrated technology ecosystem.

Key Responsibilities

Strategic Technology Leadership

• In conjunction with the Business and Product Management, define and execute a multi-year technology vision and roadmap spanning:
• Customer Care platforms (CCaaS (Contact Center as a Service), CRM, customer accommodations, digital engagement, WFM and analytics
• Develop and execute Enterprise Order Management integrations for exception handling
• Collaborating with Product Management to develop AI & Virtual agents’ strategy and execution
• Align technology investments to measurable business outcomes including:
• CSAT / NPS improvement
• Cost-to-serve reduction
• CSRs end-to-end productivity improvements
• Establish scalable, API-first, cloud-native architecture aligned to enterprise standards.

Technology Platform & Solution Ownership

• Ensure reliable, secure, compliant, and scalable technology platform to deliver operational capability across:
• Voice, chat, email, SMS, and digital service channels
• Integrated order capture and exception handling
• Work collaboratively within IT (and business) on integrations across ERP, WMS, TMS, Digital Commerce, Payments, real-time Inventory visibility and enterprise data platforms to drive a seamless customer and agent experience
• Collaborate on Customer Center strategy, design, reliability, and optimization:
• IVR, call routing, telephony platforms
• Order exception management workflows
• Self-service and agent assisted transactions
• Ensure peak-readiness and high availability (99.9%+ uptime) across all platforms.

Delivery & Modernization

• Lead large-scale technology transformation programs including:
• CCaaS implementation & migrations
• CRM modernization
• Workforce forecasting, planning and scheduling solutions
• Autonomous agents and customer experience improvements
• Implement agile engineering practices with outcome-based delivery.
• Establish architecture standards for technology selection, deployment, lifecycle management, and technical governance.
• Support modernization initiatives leveraging:
• Intelligent call routing and speech recognition
• Predictive inventory analytics
• Automated order exception handling

Innovation& Intelligent Automation (AI/ML, Agentic AI, Bots)

• Support adoption of AI, machine learning, and intelligent automation across customer care.
• Support implementation of Agentic AI and autonomous workflow agents to:
• Address and resolve WIMO calls
• Resolve order exceptions
• Automate refunds, replacements, and adjustments
• Proactively manage inventory imbalances
• Assist agents with real-time recommendations and next-best actions
• Collaborate and support conversational AI, chatbots, voice bots, and virtual assistants to increase containment, improve personalization, and reduce cost-to-serve.
• Deploy predictive analytics and ML models for:
• Call volume forecasting
• Order risk scoring
• Inventory demand sensing
• Backorder prevention
• Establish foresight metrics, alerts and early-warning dashboards to anticipate service spikes, fulfillment bottlenecks, delivery and inventory constraints before customer impact.
• Partner with Data & Analytics to operationalize semantic-layer-driven intelligence into customer[1]care systems.

Operational Excellence & Reliability

• Own production support, incident management, and platform stability.
• Reduce incident rates and Mean Time to Resolution (MTTR).
• Ensure resilience, disaster recovery readiness, and business continuity.
• Optimize system performance to handle seasonal and promotional peaks.

Data, Analytics & Automation

• Enable analytics layer to help business improve:
• Call containment
• Forecast accuracy
• Agent productivity
• Customer and Agent experience
• Cost-to-serve
• Establish KPI dashboards measuring both technical and business performance impact.

Leadership & Cross-Functional Collaboration

• Build and lead high-performing engineering, architecture, and operations teams.
• Partner closely with:
• Product Management and Customer Care Operations
• Supply Chain & Fulfillment
• Digital Commerce
• Finance & FP&A
• Security & Compliance
• Influence executive stakeholders and participate in steering committee governance.
• Ensure alignment with enterprise Intake Planning and capital prioritization processes.

Qualifications:

Experience

• 10+ years of progressive senior technology leadership and management of enterprise platforms experience (Sr. Director or VP level).
• eCommerce environments ($1B+ revenue).
• Experience managing global teams (including off-shore development centers) and large technology portfolios.

Technical Expertise

• Deep knowledge of:
• CCaaS platforms (e.g., Dynamics, Genesys, Five9, NICE, Kodex)
• CRM platforms (e.g., Salesforce, Dynamics, Zendesk, ServiceNow)
• Workforce Management Solutions
• IVR and call/chat routing & optimization
• Strong understanding of:
• Cloud-native architecture
• API and microservices design
• Event-driven integration patterns
• Enterprise security and compliance standards

Leadership Competencies

• Strategic thinker with firm grasp on innovation and emerging technologies.
• Clear communicator with strong business acumen.
• Proven ability to influence C-level executives.
• Strong vendor negotiation and ecosystem management skills.
• Data-driven decision-maker with measurable results orientation.
• Exceptional team player with proven servant leadership style.

Education

• Bachelor’s degree in Computer Science, Engineering, Information Technology is required.
• Advanced degree preferred