How Much Do Pattern Makers Make Jobs in Usa

Principal Duties/Responsibilities:

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• Meets sales objectives by dollar volume and profitability.
  

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• Develops growth plans for sales and profits by identifying new prospects and building pipeline of qualified accounts.
  
• Maintains appropriate sales pipeline to achieve objectives.
  

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• Works independently to grow sales by developing business at new customer locations.
  

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• Presents Company services and value proposition to customer and customer groups.
  

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• Identifies and builds excellent relationships with key decision makers/executives within target customer account organizations.
  
• Leads sales role for effective implementation of company Value Sales and Business Development Sales Processes.
  
• Qualifies, probes and uncovers opportunities to deliver value to customers.
  
• Develops effective customer needs analyses.
  

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• Coordinates with operations managers to develop business proposals that align services to be delivered with customer needs and expectations. Effectively communicates deliverables and value benefits to the customer's key decision makers.
  

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• Develops, presents and delivers effective proposals based on customer needs that deliver value and solve their business needs using consultative selling methodology.
  
• Ability to persuade decision makers of value presented in proposals and to close sales.
  

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• Has responsibility for customer satisfaction; investigates and resolves customer problems consistent with company service delivery philosophy.
  

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• Manages effective transition of new customers for on-going account maintenance and growth.
  
• Prepares required reports of sales activity in the CRM and prepares expense reports.
  

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• Has a sustained record of sales achievement.
  

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• Has complete knowledge of organization's policies, products and/or services.
  

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• Estimates time and sales expenses expected and submits to management.
  

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• Analyzes records of present and past sales, trends and costs, estimated and realized revenue, administrative commitments, and obligations.
  

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• Interprets accounts, trends, competitive intelligence and records to management.
  

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• Ability to serve on committees or teams to develop large proposals.
  

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• Helps serve as a training resource for new sales employees
  

Other Responsibilities:

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• Successful completion of skill level required for Sales Representatives and/or proven track record of customer and territory management.
  

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• Must be at team player, organized, self-motivated and able to prioritize; must have outstanding people and communication skills for interaction with other team members, customers, and management; must have ability to work successfully with computers and software; must be able to legally operate a motor vehicle and have a good driving record.
  

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• Ability to: read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; write reports, business correspondence, and procedure manuals; effectively present information and respond to questions from groups of managers, customers, and the general public; calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; apply concepts of basic algebra and geometry; apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; deal with problems involving several concrete variables in standardized situations.
  

Success Metrics:

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• Pipeline Management
  
• Quota achievement
  
• Qualified Opportunity Generation
  
• Customer satisfaction
  

Knowledge, Skills, Abilities (KSAs), & Competencies:

Essential KSAs:

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• Bachelor's Degree in Marketing, Business or related field and 7+ years of experience or equivalent combination of education and experience.
  
• Minimum 7 years documented track record in significant/complex consultative services-led sales engagements and multiparty negotiations with partners and Clients
  
• Minimum 7 years of experience in proactively engaging at Senior Executive level within client organizations
  

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• Minimum 7 years experience developing and executing business strategies to increase profitable revenue and margin growth
  
• Demonstrates innovation and deep understanding of client business drivers
  

Desirable KSAs:

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• Manufacturing industry knowledge
  
• Capable of advising on solutions and technical requirements
  
• Able to negotiate all aspects of a contract
  
• Possesses a strong financial and business acumen
  
• Strategic planning
  
• Relationship management
  
• Public speaking
  

Competencies:

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• Presentation skills
  
• Team building
  
• Adaptability
  
• Excellent Communication skills
  
• Problem solving
  

Physical Demands and Working Conditions:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.

Jani-King International is the global leader in commercial cleaning franchising, with over 6,500 franchisees and 120 regional offices worldwide—trusted for more than 55 years. Our teams partner with organizations across healthcare, education, hospitality, stadiums, government, retail, and more to deliver professional cleaning services and unmatched customer satisfaction.

We are seeking a motivated, results-driven Inside Sales Representative to join our Louisville Regional Office. This is a high-activity, phone-based sales role focused on outbound calling, lead qualification, and appointment setting in direct support of our outside sales team.

As the first point of contact for many potential clients, you’ll play a critical role in creating interest, building rapport, and positioning Jani-King’s services as the trusted solution for commercial cleaning needs. Your outreach will focus on businesses throughout the Louisville metro and surrounding communities, directly fueling the pipeline for our regional sales executives.

This role is ideal for someone who thrives in a performance-driven environment, enjoys engaging decision-makers over the phone, and is motivated by clear goals and measurable results. If you’re looking to represent an industry-leading brand while building a strong foundation in sales, this opportunity delivers.

Position Summary

The Inside Sales Representative is responsible for generating new business opportunities through consistent outbound calling, lead qualification, and appointment setting. You’ll introduce prospective clients to Jani-King’s services, uncover facility needs, and schedule in-person meetings for our outside sales team.

Based out of our Louisville Regional Office, you’ll engage decision-makers across Louisville, Jeffersontown, St. Matthews, Middletown, Shively, New Albany, and surrounding markets. Every call you make helps lay the groundwork for long-term client relationships and enables our outside sales team to deliver solutions that keep local organizations clean, healthy, and operating smoothly.

Success in this role requires confidence on the phone, strong communication skills, and the ability to consistently meet and exceed daily outreach goals. You’ll work closely with regional leadership and outside sales to ensure a seamless handoff from first conversation to closed business—directly supporting Jani-King’s continued growth across Kentucky.

Key Responsibilities

• High-Volume Outreach: Connect daily with targeted businesses across the Louisville region through outbound calls, email touches, and follow-ups—opening conversations, building rapport, and converting activity into qualified opportunities while consistently hitting performance goals.
• Engage & Qualify: Establish credibility quickly, ask smart discovery questions, and uncover facility challenges where Jani-King’s solutions add real value.
• Appointment Setting: Secure qualified, high-value appointments for the outside sales team, capturing clear notes and expectations to ensure smooth handoffs.
• Lead Follow-Up: Nurture warm leads from marketing campaigns, inbound inquiries, events, and previous outreach to keep the pipeline moving.
• Pipeline Management: Maintain accurate, up-to-date records of calls, conversations, and appointments in the CRM.
• Sales Collaboration: Partner closely with outside sales to align on territory priorities, share insights, and continuously refine outreach strategies.
• Professional Representation: Serve as the voice of Jani-King—bringing professionalism, persistence, and a solution-oriented mindset to every interaction.
• Results Tracking: Monitor daily, weekly, and monthly metrics, using data and feedback to continuously improve performance.

What We’re Looking For:

• Proven inside sales experience: Prior telemarketing, inside sales, or outbound calling experience required.
• Results-driven mindset: Demonstrated success meeting or exceeding performance goals.
• Strong communicator: Clear, confident verbal communication and professional interpersonal skills.
• Highly organized: Detail-oriented with the ability to manage activity, follow-ups, and priorities.
• Self-motivated and resilient: Comfortable working in a fast-paced, performance-driven environment.
• Tech comfortable: Proficient with Microsoft Office and CRM systems.
• Team-first attitude: Positive, collaborative mindset with a strong work ethic.

Why You’ll Love Working Here:

• Reputation & Reach: Join the most recognized name in commercial cleaning franchising.
• Competitive Pay: $26–$28 per hour plus commission and performance bonuses.
• Comprehensive Benefits: Medical, dental, vision, paid vacation, paid holidays, PTO, and more.
• Training & Support: Clear playbooks, hands-on coaching, and the tools you need to succeed.
• Career Growth: A clear path into outside sales or leadership roles.
• Real Impact: Your outreach directly supports business growth across the Louisville region.

Location and Environment

This position is based at our Jani-King Louisville Regional Office, located at:

9505 Williamsburg Plaza Ste. 201

Louisville, KY 40222

You’ll work in a professional, high-energy office environment with daily collaboration, coaching, and phone-based outreach to businesses across the Louisville metro. You’ll speak with a wide range of decision-makers and play an active role in driving regional sales activity.

Expect a structured, goal-focused atmosphere with leadership support, clear expectations, and opportunities to take ownership of your results. In addition to phone and computer-based work, you’ll participate in sales meetings, coaching sessions, and occasional in-person events throughout the Louisville area.

We foster a supportive, team-oriented culture where leadership is visible, success is recognized, and your contributions matter. You’ll enjoy the right balance of structure and autonomy—along with the freedom to take initiative and grow your career.

Apply Today — Let’s Grow Together

If you’re ready to bring your sales energy, relationship-building skills, and competitive spirit to a role that rewards results, we want to hear from you!

“At Jani-King, we don’t just build careers—we build opportunity.”

NO RECRUITERS OR PHONE CALLS, PLEASE.

Enterprise Account Executive - Farmington, UT (Open to remote)

Why LoanPro:

“We want to change how the future of finance works. We’re working to change finance to be highly personalized. It changes who has access to capital. It changes personal finances. It can have a ripple effect on everything you do. LoanPro unlocks finance.” -Rhett Roberts, CEO

At LoanPro, we're more than just a fintech company—we’re transforming the lending landscape. With over $18 billion in loans managed across North America, LoanPro isn't just growing—it's leading the industry transformation.

How we do what we do:

“Steve Jobs was once asked what he was most proud of at Apple. Was it the iPhone? Was it the iPad? Steve Jobs replied it was the team that built Apple. That’s what I’m most proud of here at LoanPro- the team that builds LoanPro. We do what we do because of our people.” -Rhett Roberts, CEO

At the heart of our success are our exceptional employees, whose talent, passion, and dedication fuel the growth and profitability of our company. As a next-generation SaaS platform, we deliver core lending infrastructure that empowers mid-market and large lenders to operate more efficiently, quickly, and effectively. Our cloud-native solution helps clients streamline operations, enhance organization, and drive unparalleled performance in their lending processes.

What you’ll own:

LoanPro’s Enterprise Account Executive (EAE) is responsible for selling our cutting-edge loan management software to enterprise-level clients. The EAE will primarily focus on driving revenue growth by identifying and closing new business opportunities. The EAE will be responsible for the continuation of revenue growth for LoanPro. EAEs should be a specialist in LoanPro products and services in order to clearly communicate product value to customers and prospects. They work to understand the needs of prospects and determine whether our solutions can meet those needs. The EAE works with multiple internal teams to ensure the highest level of service is delivered to the current and future clients. They are a trusted resource for both internal and external clients. They develop relationships with prospects, acting as their main point of contact within LoanPro from initial outreach or AE handoff, through the sales process, to introducing them to Customer Success. They are also responsible for exemplifying excellent customer service and the Company core values, culture, policy and procedures at all times.

Essential Job Functions:

• Take ownership of deep learning about our software, its functions, and how it fulfills our customers' needs and how they use the product
• Identify and target potential enterprise-level clients in the financial services industry, fintech companies, and lending institutions.
• Develop and execute a strategic sales plan to meet and exceed revenue targets.
• Build and maintain strong relationships with key decision makers and stakeholders within target accounts.
• Understand the complex software as a service (SaaS) solutions and effectively communicate the value proposition to clients.
• Conduct in-depth product demonstrations and presentations to showcase the features and benefits of our loan management software.
• Collaborate with internal teams, including sales engineers and customer success managers, to ensure successful implementation and customer satisfaction.
• Stay up-to-date with industry trends, competition, and market developments.
• Attend trade shows, client visits, and industry events to network and generate new leads.
• An essential function of this role requires onsite work to collaborate with other team members. Remote work can be conducted at managers discretion and in accordance with company hybrid policy.

Responsibilities / Duties / Tasks:

• Communicate with potential and current clients at to understand customer goals, challenges, project requirements, timeline, budget, and authority
• Create detailed business plans to reach predetermined goals and quotas
• Own, manage and support prospects through the full sales process from qualification to close
• Maintain and organize customer and account information
• Have strong technical, business and financial terms acumen and understanding to better serve the client
• Research and develop existing accounts to increase customer efficiencies
• Develop an in-depth understanding of LoanPro, industry trends, and competition
• Work effectively with internal departments to deliver the best solution for the client and ensure an excellent experience
• Consistently achieve and exceed quarterly metrics (appointments set, opportunities created, qualified leads, new contacts, calls per day, KPI, etc.)
• Answer questions about LoanPro processes and solutions with confidence and expertise
• Manage prospecting status, data integrity, and forecasting in Salesforce
• Drive pipeline growth through development of outbound leads
• Deliver quality and tailored demonstrations to mid-market and enterprise prospects based on their needs and priorities
• Remain in regular contact with your clients to understand and meet their needs
• Strong communication and positive team player approach
• Provide ideas/insights to management and sales to help facilitate growth of organization
• Stay on top of industry trends and develop a complete understanding of our current and potential Strategic Partners’ and our customers’ businesses
• Research target accounts, identify key players, generate interest, and develop new relationships
• Clearly articulate value, be persuasive and present to decision-makers, key stakeholders, and executives
• Support LoanPro at trade shows and conventions as needed
• Ability to give, receive, and implement feedback and constructive criticism
• Have a positive and energetic attitude and make efforts to maintain/improve morale
• Build collaborative, trustworthy relationships across a range of styles, functions, geographies, and cultures to form networks within and outside the company
• Develop and maintain strong organizational astuteness and agility
• Self-directed, including: manages time, proactively seeks work opportunity, supports the department and software needs, proactively seeks and pulls work, delivers on daily projects tasks, communicates with team - has a strong sense of urgency and engagement of projects and timely delivery
• Focuses on work while at work, stays engaged, attentive and proactive and eliminates distractions (cell phone, internet, long breaks, distractions, etc)
• Puts sufficient time, energy, and effort into the tasks necessary to complete the duties and responsibilities of the position. These include but are not limited to; coming to work on time, collaborating with team members of other departments and managers, discussing potential software issues and resolutions
• Exemplify and be hungry, humble, and smart in regard to work attitude and growth
• Other duties as prescribed - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

What you’ll need for success:

• Bachelor's degree in business or a similar field.
• Minimum of 5 years of experience in enterprise software sales, with a proven track record of meeting or exceeding sales targets.
• Demonstrated experience in selling complex SaaS solutions to multiple stakeholders and decision makers.
• Experience in the fintech, financial services industry, or lending is a plus.
• Strong negotiation and closing skills with the ability to navigate a complex sales cycle.
• Excellent communication and presentation skills, both verbal and written.
• Self-motivated, proactive, and able to work independently as well as in a team environment.
• Willingness to travel up to 10% of the time for client visits, trade shows, and industry events.

Benefits of the Role:

• 80% Medical/Dental
• PTO and Holiday Schedule
• HSA and 401K Match
• Wellness Rewards and EAP

At LoanPro, we have the ability to make a real difference. LoanPro offers a value-based, innovation-focused, learning culture and endless opportunities for growth. Come help us build LoanPro.

If you need an accommodation to apply for the position or during the interview process, please email

Hours: Three 11.5-hour shift model promoting work-life balance End of Week (BOW) Days: Monday through Wednesday

What will you do?

Responsible for the continuous supply of materials to one or more production or assembly areas. Responsible for "kitting" materials on the production line to ensure all parts of order required are at point of origination to keep line moving at steady pace. Responsible for picking parts from Kanban or storage areas and placing the parts into a storage cart (kit). Ensures correct parts are kept in the appropriate quantities to support production and assembly requirements. May take parts from inventory area and ensures Water Spider is kept stocked at appropriate levels of inventory. Performs repetitive material supply functions following detailed work direction and guidelines. May operate forklift truck or hand truck for delivery or picking of parts and supplies. Inspects parts for damages or defects; records discrepancies or damages and notifies supervisor and/or Quality personnel. Follows established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental standards. Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices. Establishes and maintains a safe and healthful working environment in accordance with OSHA requirements. Performs other tasks as may be requested to assure the effective and continuous utilization of assets. Perform cycle counts/inventory counts

What skills and capabilities will make you successful?

Environment: Factory setting with adherence to safety protocols Physical requirements: Lift up to 50lbs. Must be able to stand, walk, kneel, bend, and sit for extended periods of time. Overtime: Available and dependent on business volume and leadership approval.

What's in it for you?

Overtime: Available and dependent on business volume and leadership approval. Salary: Competitive payrate Benefits: Health insurance, retirement plans, paid time off, and other benefits.

Who will you report to?

Warehouse Supervisor

What qualifications will make you successful for this role?

High school diploma or equivalent (GED) Associate degree/trade school certification in a related field Must be able to stand, walk, kneel, bend, and sit for extended periods of time. OSHA10 and/or OSHA30 (great to have!) Forklift certification (great to have!) Experience supporting/compliance with HSE & 5S rules

Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric apply today! 36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporations

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

Job description:

MEN’S KNITWEAR & DENIM DESINGER

For all knits, graphics and denim categories, assist with accessories as needed

Key Responsibilities Design Leadership & Direction

• Lead seasonal concept development across knitwear, sweaters, and graphics
• Drive stitch development, yarn direction, silhouette innovation, and color strategy
• Present seasonal design direction to internal stakeholders

Category Ownership

• Own product lifecycle from initial concept through Proto, Pre-Production, and Bulk
• Create detailed technical flats, CADs, and artworks in Adobe Illustrator
• Provide clear and actionable sample comments, fit direction, and construction guidance
• Align product development with SKU plans, margin targets, and sales strategy

Knit & Yarn Development

• Oversee stitch engineering, gauge selection, yarn sourcing, and knit-down approvals
• Evaluate fabric performance, cost implications, and construction feasibility

Graphics

• Conceptualize and execute original graphic direction
• Create graphic tech packs and oversee strike-off approvals

Vendor & Cross-Functional Collaboration

• Communicate directly with overseas factories, mills, and yarn suppliers
• Lead fittings alongside Technical Design
• Partner closely with Merchandising and Production to ensure execution excellence

· Bachelor’s Degree in Fashion Design

· Exhibits a strong work ethic, have the passion to learn and grow in the fashion industry

· Must be a self-starter, able to work independently and as a team player

· Excellent interpersonal skills and strong team orientation

· Ability to adjust to changing work demands and able to handle multiple tasks at once

· Detail oriented with exceptional organizational abilities

· Solid understanding of product construction (e.g., finishes, fabrics, trims)

· Strong understanding of garment construction and fit

· Proficient skill set in PLM, Illustrator, Photoshop, Excel

· Strong understanding of color and pattern

· Advanced knowledge of fabric and washes

· Strong verbal and written communication skills

· Ability to work in cross-functional organization with Merch, Tech, Production, and Marketing

Qualifications

• 8+ years experience in men’s knitwear and sweater design
• Strong technical knowledge of knit construction, yarns, gauges, and stitch development
• Proven ability to independently own categories
• Advanced proficiency in Adobe Illustrator and Photoshop
• Experience working in PLM systems
• Strong understanding of garment fit and production processes
• Excellent cross-functional communication skills

Ideal Candidate

• Strategic and commercially minded
• Confident decision-maker
• Highly organized with strong attention to detail
• Entrepreneurial and comfortable in a growth-oriented environment

****We are a fast growing team and the ideal candidates would have a strong entrepreneurial spirit. We provide an energetic and highly stimulating work environment. Salary commensurate with experience and we offer all customary benefits.

Please submit resume and portfolio with application.

Job Types: Full-time

Schedule:

· Monday to Friday, 5 days in office (Required)

Experience:

· Adobe Illustrator, Photoshop (garment sketching): 4 years (Required)

Work Location: Midtown, Manhattan

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

About , Inc.

, Inc. is a leading online gifting and experiential commerce company with a family of iconic brands including , Harry & David, Cheryl’s Cookies, , Things Remembered, and more. Our mission is to inspire more human expression, connection, and celebration—powered by innovative customer experiences and a seamlessly integrated technology ecosystem.

Key Responsibilities

Strategic Technology Leadership

• In conjunction with the Business and Product Management, define and execute a multi-year technology vision and roadmap spanning:
• Customer Care platforms (CCaaS (Contact Center as a Service), CRM, customer accommodations, digital engagement, WFM and analytics
• Develop and execute Enterprise Order Management integrations for exception handling
• Collaborating with Product Management to develop AI & Virtual agents’ strategy and execution
• Align technology investments to measurable business outcomes including:
• CSAT / NPS improvement
• Cost-to-serve reduction
• CSRs end-to-end productivity improvements
• Establish scalable, API-first, cloud-native architecture aligned to enterprise standards.

Technology Platform & Solution Ownership

• Ensure reliable, secure, compliant, and scalable technology platform to deliver operational capability across:
• Voice, chat, email, SMS, and digital service channels
• Integrated order capture and exception handling
• Work collaboratively within IT (and business) on integrations across ERP, WMS, TMS, Digital Commerce, Payments, real-time Inventory visibility and enterprise data platforms to drive a seamless customer and agent experience
• Collaborate on Customer Center strategy, design, reliability, and optimization:
• IVR, call routing, telephony platforms
• Order exception management workflows
• Self-service and agent assisted transactions
• Ensure peak-readiness and high availability (99.9%+ uptime) across all platforms.

Delivery & Modernization

• Lead large-scale technology transformation programs including:
• CCaaS implementation & migrations
• CRM modernization
• Workforce forecasting, planning and scheduling solutions
• Autonomous agents and customer experience improvements
• Implement agile engineering practices with outcome-based delivery.
• Establish architecture standards for technology selection, deployment, lifecycle management, and technical governance.
• Support modernization initiatives leveraging:
• Intelligent call routing and speech recognition
• Predictive inventory analytics
• Automated order exception handling

Innovation& Intelligent Automation (AI/ML, Agentic AI, Bots)

• Support adoption of AI, machine learning, and intelligent automation across customer care.
• Support implementation of Agentic AI and autonomous workflow agents to:
• Address and resolve WIMO calls
• Resolve order exceptions
• Automate refunds, replacements, and adjustments
• Proactively manage inventory imbalances
• Assist agents with real-time recommendations and next-best actions
• Collaborate and support conversational AI, chatbots, voice bots, and virtual assistants to increase containment, improve personalization, and reduce cost-to-serve.
• Deploy predictive analytics and ML models for:
• Call volume forecasting
• Order risk scoring
• Inventory demand sensing
• Backorder prevention
• Establish foresight metrics, alerts and early-warning dashboards to anticipate service spikes, fulfillment bottlenecks, delivery and inventory constraints before customer impact.
• Partner with Data & Analytics to operationalize semantic-layer-driven intelligence into customer[1]care systems.

Operational Excellence & Reliability

• Own production support, incident management, and platform stability.
• Reduce incident rates and Mean Time to Resolution (MTTR).
• Ensure resilience, disaster recovery readiness, and business continuity.
• Optimize system performance to handle seasonal and promotional peaks.

Data, Analytics & Automation

• Enable analytics layer to help business improve:
• Call containment
• Forecast accuracy
• Agent productivity
• Customer and Agent experience
• Cost-to-serve
• Establish KPI dashboards measuring both technical and business performance impact.

Leadership & Cross-Functional Collaboration

• Build and lead high-performing engineering, architecture, and operations teams.
• Partner closely with:
• Product Management and Customer Care Operations
• Supply Chain & Fulfillment
• Digital Commerce
• Finance & FP&A
• Security & Compliance
• Influence executive stakeholders and participate in steering committee governance.
• Ensure alignment with enterprise Intake Planning and capital prioritization processes.

Qualifications:

Experience

• 10+ years of progressive senior technology leadership and management of enterprise platforms experience (Sr. Director or VP level).
• eCommerce environments ($1B+ revenue).
• Experience managing global teams (including off-shore development centers) and large technology portfolios.

Technical Expertise

• Deep knowledge of:
• CCaaS platforms (e.g., Dynamics, Genesys, Five9, NICE, Kodex)
• CRM platforms (e.g., Salesforce, Dynamics, Zendesk, ServiceNow)
• Workforce Management Solutions
• IVR and call/chat routing & optimization
• Strong understanding of:
• Cloud-native architecture
• API and microservices design
• Event-driven integration patterns
• Enterprise security and compliance standards

Leadership Competencies

• Strategic thinker with firm grasp on innovation and emerging technologies.
• Clear communicator with strong business acumen.
• Proven ability to influence C-level executives.
• Strong vendor negotiation and ecosystem management skills.
• Data-driven decision-maker with measurable results orientation.
• Exceptional team player with proven servant leadership style.

Education

• Bachelor’s degree in Computer Science, Engineering, Information Technology is required.
• Advanced degree preferred

Join a Team of Difference Makers

Joining Quintairos, Prieto, Wood & Boyer, P.A. (QPWB) means becoming part of a team of difference-makers who are passionate about making a positive impact in the legal profession. Our commitment to excellence, diversity, and innovation extends to every aspect of the firm, including our General Liability Practice Group. As a national defense firm, we're seeking passionate Michigan-licensed attorneys with experience in Auto Negligence and General Liability defense to join our Farmington Hills, Michigan office.

This is an excellent opportunity for individuals with 3-10 years of experience who specialize in defending against all types of general liability claims, including auto negligence. Our team is committed to effectively moving cases through the legal system while vigorously defending our clients' interests in court. Through our strategic approach and dedication, we strive to achieve favorable outcomes for our clients while upholding the highest standards.

Discover Your Role

General Liability Practice Group

At QPWB, our General Liability Practice Group is composed of seasoned attorneys dedicated to assisting a diverse range of clients, including employers, carriers, third-party administrators, and self-insureds, in the defense of general liability and auto negligence actions. From initial claims handling through mediation, arbitration, trial, and appeal, we provide comprehensive legal representation tailored to the unique needs of each client. As an Attorney specializing in general liability, your role will involve:

• Reviewing and preparing summaries of medical records to effectively advocate for clients.
• Drafting motions and attending hearings to represent clients in court.
• Preparing clients for depositions and attending depositions as needed.
• Drafting initial reports, interim reports, pre-trial reports, trials, and appellate activity.
• Responding to discovery requests and drafting discovery-related motions.
• Regularly attending court appearances to ensure the best possible outcomes for our clients.
• Taking and defending depositions of fact witnesses and expert witnesses.

A Comprehensive Package

Becoming part of the largest woman and minority-owned law firm in the nation, where creativity, entrepreneurship, and career development are celebrated, means understanding what makes YOU different, and we're here to treat you as such. You can look forward to enjoying:

• Excellent benefits, including a competitive 401(k) match, to support your financial well-being and future planning.
• Exceptional growth and advancement opportunities, with access to training and mentoring programs designed to help you reach your full potential.
• A competitive salary reflective of your skills, experience, and contributions to our firm.

What You'll Bring

To excel in this role, you must meet the following requirements:

• Admitted to practice in Michigan.
• Possess analytical and problem-solving skills to navigate complex legal issues effectively.
• Demonstrate excellent research abilities and strong written and oral communication skills.
• Draft and respond to discovery-related motions.
• Regularly attend court appearances.
• Take and defend depositions of fact witnesses and expert witnesses.
• Draft motions for summary judgments.

We're looking for enthusiastic candidates who are passionate about Auto Negligence and eager to make a positive impact in our firm and the communities we serve. If you're ready to join a team of difference-makers and take your legal career to new heights, we invite you to apply today. Together, we can shape your future, fast-track your leadership, and create new opportunities for growth and success for all.