Hotel Sutter Jobs in Usa

Job Description

The Monterey Plaza Hotel & Spa is a luxury property within the Woodside Hotel Group collection. This 282-room property has four penthouse suites, over 30,000 square feet of meeting space.

We are seeking a Meetings & Events Manager to join our award-winning team. The Meetings & Events Manager is responsible for the management of group business after booking by the Sales department; generally, for groups with more than twenty-one (21) sleeping rooms. They will also respond to telephone and online requests for bookings and service of social events and weddings. These responsibilities include client development to ensure profitable events and functions, repeat and referred business. Accordingly, they upsell menus, suggest décor, floral, spa treatments, entertainment, and other enhancements to achieve their sales and guest satisfaction goals. They are a liaison between the hotel’s business interests, hotel personnel, and the group client. The Meetings & Events Manager represents the Monterey Plaza Hotel & Spa in a manner that enhances the reputation of the hotel within their market segment, the local community, and within the industry.

ESSENTIAL FUNCTIONS

1. Executes their market segment’s business plan utilizing hotel assets. Manages client relations, upsells, and represents the hotel and market segment according to luxury property and Monterey Plaza Hotel & Spa standards.
2. Ensures profitable contracts are implemented on behalf of the hotel by regularly reviewing banquet event order details, attending pre-conference and other planning meetings, addressing required food and beverage contribution. Strategies to achieve or exceed their budgeted market segment goals quarterly. Regularly meets with the Director of Meetings & Events to evaluate client development efforts and strategize how to maximize spend.
3. Maximizes sales and service by guiding clients through the finer details of events planning; suggests appropriate room sets, décor, floral, linens, and audio-visual requirements, and menus, spa experience, and other hotel services. Upsells food and beverage.
4. Responsible for guest relations as it pertains to their market segment, which includes development of both prospective and existing business. Conducts site inspections with a guided tour offering detailed descriptions of services offered for potential and definite business by either a pre-arrangement or walk-in basis.
5. Contacts clients to complete the resume questionnaires, review hotel policies and procedures, and finalize their banquet event order including completing special arrangements such as golf tee times, spouse tours, spa treatments, and restaurant reservations. Ensures client’s deposits are received. Confirms completed rooming lists, special arrangements, amenity requests, and menus and distributes all information as required.
6. Creates, writes, proofs, and distributes banquet contracts, banquet event and change orders, room diagrams, and conference resumes. Processes accurate and timely information throughout the hotel as it pertains to their market accounts, performance results and future business. Ensures all on a need-to-know basis are appropriately informed in a timely manner. Completes all reports in a timely and conscientious manner as required or upon request.
7. Ensures Banquets billing information is relayed to Accounts Receivable in a manner that is both accurate and timely. Gives direction to the Banquet Captains to ensure the efficiencies of their respective positions are met as it relates to meeting and exceeding service expectations.
8. Responsible to check banquet room set-ups against banquet event order specifications. Acts as the client liaison with the banquets operational team to ensure functions run smoothly and according to the client’s expectations. Introduces client to the Banquet Captains to ensure the efficiencies of their respective positions are met as it relates to meeting and exceeding the guest’s expectations.
9. Initiates consistent relevant communication with the Banquet Captains, Banquet Sous Chef, the senior Food & Beverage and Rooms management teams in addition to the senior Sales management team with respect to associate performance, client needs, sales efforts, and results.
10. Attends weekly Meetings & Events, Department Head, and Sales & Marketing meetings. Represents the hotel at pre-cons, site visits, trade shows, and other meetings as necessary or as directed.
11. Works cooperatively and in coordination with all other hotel departments and third-parties to deliver exceptional guest service to a luxury property standard.
12. Observes all safety protocols and holds others accountable to hotel and departmental safety standards and procedures.
13. Completes other duties and special projects as assigned.

ADDITIONAL RESPONSIBILTIIES

• Attends post-conference meetings when possible and records client preferences and send thank you notes to the client. Ensures a thank you is emailed along with an evaluation survey.
• Ensures key details have been arranged according to banquet event order specifications and will meet or exceed guest expectations.
• Introduces key guest contacts and meeting planners personally to the operational team responsible for their function. Acts as an on-site liaison for clients.
• Due to the nature of the hospitality industry, they will be required to work a flexible schedule that meets business demands. While the schedule will primarily be Monday through Friday, the schedule may include weekend or holiday shifts.

TRAVEL

This position may travel occasionally for sales blitzes; trade shows or for departmental meetings. Any required travel is primarily local during the business day. Some out-of-area travel may be required and must be pre-approved by the Director of Meetings & Events.

QUALIFICATIONS

• Must have previous or current sales experience and computer experience.
• Long hours sometimes required.
• Good time management skills, the ability to build rapport, upsell, negotiate and close business is critical.
• Working knowledge of Amadeus/Delphi (Salesforce) and MS Office programs, such as Excel, Word, and Outlook is also needed.
• Ability to type a minimum of 50 words per minute, proofreading skills.
• Must be able to communicate with all departments effectively and efficiently.
• Ability to work independently and have good time management skills.
• Ability to work a flexible schedule, including evenings, weekends and holidays, is required.
• Must have high degree of attention to detail, organizational skills, excellent communication skills (both oral and written).
• Strong leadership capabilities and the ability to build client relationships with internal and external customers.
• The position requires a high level of professionalism.

REQUIRED EDUCATION AND EXPERIENCE

High School diploma or GED needed.Two to four-year college undergraduate degree is preferred or the equivalent in work experience. Previous convention services, sales or catering experience is preferred. Hotel experience is strongly preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position operates in varied environments, which may include home office, client offices, various modes of transportation, hotel and conference trade shows, and site visits. They will routinely use standard office equipment such as computers, phones, photocopiers, and filing cabinets. The position requires traveling to and from businesses resulting in prolonged sitting in a car, airport or plane, or in an office.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions and extreme cold. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

PAY SCALE

The pay scale for this position is $36.58 per hour and bonus eligible. This is the pay rate for this position that the Hotel reasonably expects to pay.

Monterey Plaza Hotel and Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American’s With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.

Who are we looking for? Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Why Should You Work for Shamin Hotels? Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more! Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine. Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

How to Apply: If you are passionate about hospitality and ready to embark on a rewarding career with Shamin Hotels, we want to hear from you! Please apply here: Enter the job title and location and apply!

As a Shuttle Driver, you will play a key role in providing safe and efficient transportation services for guests and customers of our establishment. You will be responsible for operating a shuttle vehicle, adhering to traffic and safety regulations, and ensuring a positive experience for passengers during their journey.

• Safe Operation of Vehicle: Drive shuttle vehicles, such as vans or buses, in a safe and responsible manner, adhering to all traffic laws and regulations.
• Passenger Transportation: Transport guests and customers to and from designated locations, such as airports, hotels, event venues, or other attractions, following predetermined routes and schedules.
• Customer Service: Provide friendly and courteous customer service to passengers, assisting with loading and unloading luggage or belongings as needed, and answering any questions they may have about the transportation service or destination.
• Vehicle Maintenance: Perform pre-trip and post-trip inspections of the shuttle vehicle to ensure it is in proper working condition, reporting any issues or concerns to management promptly.
• Cleanliness and Presentation: Maintain cleanliness and tidiness of the shuttle vehicle, both inside and out, ensuring a clean and comfortable environment for passengers.
• Communication: Communicate effectively with passengers, colleagues, and management regarding schedule changes, delays, or other relevant information to ensure smooth operations.
• Safety Awareness: Remain vigilant and alert while driving, anticipating and responding to potential hazards or emergencies to ensure the safety of passengers and other road users.
• Record Keeping: Maintain accurate records of mileage, passenger counts, and other relevant information as required by company policies and procedures.

Join our team and be a part of providing reliable and comfortable transportation services for our guests and customers!

About Us: In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states.

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Top Requirements: Team Up: Be Golden, Collaborate and Help Others Succeed. Own It: Be a role model, Embrace Responsibility and Keep Learning. Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications:

• Driver's License: Valid driver's license with a clean driving record and ability to operate passenger vehicles in compliance with local regulations.
• Commercial Driver's License (CDL): Depending on the size and type of shuttle vehicle, a CDL may be required. (Note: Check local regulations and company policies.)
• Customer Focus: Passion for providing excellent customer service and creating a positive experience for passengers.
• Safety Consciousness: Commitment to safe driving practices and adherence to traffic laws and regulations.
• Communication Skills: Clear and effective communication skills, with the ability to interact professionally with passengers and colleagues.
• Physical Stamina: Ability to sit for extended periods and perform vehicle-related tasks such as loading and unloading luggage.
• Flexibility: Willingness to work flexible hours, including early mornings, evenings, weekends, and holidays, based on transportation needs.
• High school diploma or equivalent.

ENGINEER | ARRIVE AUSTIN

POSITION PROFILE

We're looking for a seasoned Engineer that's savvy with preventative maintenance and ongoing repairs to ensure our hotel is safe and comfortable for guests and our team!

ABOUT ARRIVE AUSTIN

Located in the heart of East Austin, ARRIVE Austin is the perfect neighborhood hotel for guests looking for a blend of modern luxury, local authenticity, and friendly hospitality. With meticulously designed rooms and three distinct dining outlets, ARRIVE Austin welcomes travelers and locals alike. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at ARRIVE Austin!

THE TASK AT HAND:  

• Conducting ongoing room inspections to identify repair needs  
• Installing or repairing sheet rock and other wall coverings 
• Painting and painting touch-ups as needed throughout the property 
• Installing and repairing basic electrical fixtures, from replacing light switches to swapping lightbulbs 
• Repairing fixtures and furniture 
• Installing, replacing, and programing televisions 
• Performing minor plumbing functions 
• Replacing and repairing heating and cooling pumps as well as preventative maintenance on HVAC units 
• Tracing and repairing all types of water lines  
• Troubleshooting and repairing kitchen equipment 
• Maintaining repair and preventive maintenance records while following service recovery guidelines 
• Adhering to work to local, state and Federal codes while performing all building maintenance needs.  
• Supporting the operations team and completing some House Person functions in the event of staffing shortages or busy periods.  
• Practicing safe work habits by wearing protective safety equipment and complying with MSDS and OSHA standards  
• Helping to ensure overall guest satisfaction 
• Working a flexible schedule based on hotel occupancy or emergency repair needs 

WHAT WE'RE LOOKING FOR: 

• A positive, upbeat attitude and a passion for building maintenance 
• A collaborative team member that’s happy to pitch in, support coworkers, and try things differently if the situation calls for a quick pivot.  
• A good communicator 
• Top-notch organization skills and the ability to prioritize projects 
• The ability to safely work throughout a shift. Tasks may include walking, standing, bending, and lifting supplies up to 50lbs.  
• Comfort in a fast-paced environment 
• 5+ years of experience in general repair and building maintenance 
• Professional skilled trade licensing in plumbing & electrical preferred, but not required 
• A flexible work schedule as weekend and holiday shifts may be required from time to time 
• Requires mobility and prolonged standing, walking, bending and lifting up to 50 lbs 
• Extensive knowledge of AC systems & refrigeration 

WHAT'S IN IT FOR YOU:  

•  A competitive compensation package including medical, dental, vision, and life insurance. 
• 401(k) retirement plan (future you will love this one!) 
• Paid time off, holiday pay, and sick pay when you’re under the weather. 
• Career advancement in an organization committed to helping star employees thrive. 
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities. 
• Professional development that sets you up for success across multiple hospitality career paths. 
• A collaborative work environment where your creative ideas can come to fruition. 
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!) 
• Hands-on training with a nimble team. 

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. 

For more information, visit or follow @palisociety 

For more information, visit or follow @lepetitpali 

For more information, visit or follow @arrivehotels 

We are an E-Verify Employer/Somos un empleador de E-Verify. 

• 5+ years’ experience working in general repair and maintenance
• Professional skilled trade licensing in plumbing & electrical preferred, but not required
• Must be able to work a flexible schedule and shifts – weekends & holidays as needed by the department

MORE ABOUT US: 

Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service. 

We’re a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we’re always looking for spirited, hardworking, passionate people that can join our team and grow with us! 

We are seeking a driven Business Travel Sales Manager to lead strategic sales efforts and grow corporate travel business for our luxury boutique hotel. This role focuses on building relationships with corporate clients, driving revenue through targeted sales strategies, and leveraging Marriott platforms to increase visibility and bookings.

The ideal candidate is a relationship builder with strong market knowledge, a passion for hospitality, and a proven track record of converting prospects into long-term business partnerships.

We specialize in lifestyle boutique hotels and restaurants, where exceptional food, beverage, and hospitality come together to create unforgettable guest experiences. Every detail matters—from thoughtfully designed spaces to personalized service that engages all five senses.

Our teams are passionate storytellers who bring our hotels and restaurants to life within the communities we serve. If you thrive in a creative, collaborative environment where innovation and excellence are the standard, we invite you to join our team of Experience Curators.

• Develop and execute strategic plans to grow Business Travel (BT) revenue
• Build and maintain relationships with corporate travel managers, travel buyers, and key accounts
• Identify new corporate opportunities through networking and local market engagement
• Collaborate with hotel leadership and revenue teams to align sales strategy and revenue goals
• Leverage Marriott systems and programs to maximize hotel exposure and drive bookings
• Manage the sales cycle from prospecting through closing and account management
• Track and report on sales activity, performance, and market trends

You’ll thrive here if you believe:

• Innovation means challenging the status quo and continuously improving
• The smallest details create the most memorable guest experiences
• Hospitality is about cultivating meaningful moments for both guests and colleagues
• Hotels and restaurants play an important role in the communities they serve
• Creativity and collaboration drive exceptional results

• Building relationships and networking within the local business community
• Driving strategic sales efforts alongside hotel leadership
• Leveraging Marriott programs and platforms to increase visibility
• The satisfaction of turning prospects into confirmed business

• Proven Business Travel sales experience in full-service, four-diamond, or luxury boutique hotels
• Exceptional communication and relationship-building skills
• A results-driven mindset with the ability to achieve and exceed sales goals
• Familiarity with Marriott systems, including Lightspeed and CI/TY

• Bachelor’s degree preferred
• OR 3+ years of Business Travel sales experience
• No licenses or certifications required

LOCATION

The Lodge at Torrey Pines

Step into the timeless craftsman charm of The Lodge at Torrey Pines. Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort features 170 rooms and suites, 2 restaurants, a full-service spa, versatile meeting spaces, and unprecedented service.

The Lodge at Torrey Pines is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

SUMMARY

The Guest Services Manager (”Gestión de la Experiencia del Huésped”) delivers personalized, attentive service that exceeds guest expectations while upholding the highest standards of the hotel. This key leadership role oversees the daily operations of Valet, Concierge, Courtesy Car Drivers, Door Attendants, Bell Staff, and the Front Desk. The position ensures seamless coordination, exceptional guest satisfaction, and operational excellence throughout all front-of-house departments.

PAY & PERKS

• Compensation: $70,304 - $80,000 DOE**
• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family and friends.
• Free Employee Parking and/or discounted MTS Pronto card.
• Free Meals & Refreshments during working shifts.
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

ESSENTIAL DUTIES

• Project a polished, professional appearance and demeanor at all times, consistently upholding hotel standards and creating a welcoming atmosphere for guests.
• Engage frequently with guests and team members to ensure expectations are met and exceeded. Lead effective guest recovery efforts when needed to maintain service excellence.
• Oversee Valet operations, ensuring prompt, secure vehicle handling and strict adherence to safety and operating procedures.
• Supervise the Bell Services team to ensure luggage handling, guest escorting, room orientation, and lobby presence are performed at luxury hotel standards.
• Support the Concierge team in fulfilling guest requests and coordinating pre-arrival planning for exceptional, personalized experiences.
• Lead and support door attendants, bell attendants, valet, concierge, and front desk staff. Provide training, communicate performance expectations, assist with scheduling, and address associate concerns.
• Ensure all front-of-house operations are well-coordinated through clear communication with all relevant departments.
• Develop and maintain a robust guest history and VIP recognition program.
• Maintain effective communication systems through logs, shift notes, and team meetings.
• Ensure all public areas and equipment are clean, well-maintained, and consistent with luxury hotel standards.
• Promote a safe and secure environment by supporting emergency and safety procedures.
• Perform additional duties as assigned by the leadership team.
• Monitor guest feedback platforms (Medallia) to identify trends and implement corrective or celebratory actions.
• Foster a collaborative, respectful work culture.
• Maintain in-depth knowledge of resort amenities, local attractions, and upcoming events to support the team.
• Performs additional duties and responsibilities as directed by the leadership team.

QUALIFICATIONS

• At least 3-5 years of relevant experience and/or training.
• Previous similar position in a luxury, Forbes-rated hotel, or similar business entity preferred.
• A combination of experience, education, and/or training may be substituted for either requirement.
• Experience running shifts, scheduling, performance management, problem-solving, guest servicing and running day-to-day operations.
• In-depth knowledge of Forbes or AAA Five Diamond service standards preferred.
• Availability to work on weekends and holidays is required.
• Must have an unexpired and valid driver's license with no recent violations.
• For insurance purposes, candidates must be over 21 years of age.
• Proficiency with hotel PMS systems (e.g., Opera or similar) and guest feedback platforms (e.g., Medallia or comparable systems).
• Strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Ability to maintain a friendly, team-oriented, positive attitude and a professional appearance at all times.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
• The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.

**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Best Western Honolulu, HI

The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers property specific, etc.).

• Buff marble floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for \"Lost and Found\" according to hotel standards.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

The Security Supervisor needs the ability to communicate effectively, be self-motivated, foster teamwork, and be prompt. The Security Supervisor assists the Security Manager and Director of Security in the protection of the hotel, its guests, employees, and property. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).

Responsibilities

• Maintain a relationship with local law enforcement agencies and assistance whenever needed.
• Maximize security effectiveness by coordinating proper security patrols in all areas.
• Handle all incidents with discretion.
• Keep Rooms Division and Hotel Manager informed of all incidents that may affect Hotel operation security related or not.
• Keep Hotel Emergency Procedures updated.
• At the Direction of the Director of Security, develop Policy & Procedures and make suggestions on how to improve security functions effectively.
• Familiarize all company policies as well as sections of local laws relating to basic security matter.
• Supervise all security personnel.
• Complete performance reviews and evaluations.
• Develop in-service training programs for security and non-security personnel.
• Ascertain that all safety and loss prevention checklists have been completed.
• Complete safety committee reports and to forward the same to corporate office.
• Use the SafeLok Locking Systems, Salient Video Management System, El Safe, etc.
• Enforce application of Biltmore's energy conservation program.
• Be knowledgeable of MSDS program.
• Maintain department budget and payroll.
• Maintain open communications with all department heads.
• Attend (when possible) various department monthly meetings.
• Maintain on-going Security Loss Prevention Shopping Service.

Requirements

Experience and Education Required

• High school diploma or equivalent with completion of 54 college credits from an accredited university or college recognized by the U.S. Department of Education required (A.A./B.A. in Criminal Justice or related field; Advanced Degree Preferred.
• Minimum three years of Law Enforcement experience; or, five years in a management position in the hospitality or corporate field.

Skills Required

• Must be able to:
• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using sound judgment.
• Follow directions thoroughly.
• Understand guest's service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.

Physical Demands

• Must be able to:
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
• Work knowing it may involve an element of person danger.
• Use psychomotor coordination to operate a vehicle.
• Have binocular and monocular vision of no more than 20/100 uncorrected and 20/30 or better corrected.

Success Criteria

• Team Player
• Demonstrates co-operation within the team and with other departments
• Listens carefully and works well with others
• Has a positive influence on others in the team and clearly enjoys working with people
• Guest Focused
• Anticipates guests' needs and is sensitive to people from all cultures
• Has a natural, warm smile and a friendly and passionate approach
• Demonstrates confident, helpful and genuine behavior with internal and external guests
• Delivers their Best
• Has energy and sense of urgency for his/her work
• Resourceful, makes things happen and looks for ways to work more efficiently
• Always looks their best and acts appropriately (e.g. approaching guests, body language)
• Composed
• Able to stay calm under pressure
• Demonstrates maturity and ability to cope with the unexpected
• Never lets personal feelings interfere with delivering the highest standards
• Trustworthy and responsible
• Excellent records of attendance and punctuality
• Is reliable and demonstrates the ability to work without supervision
• Demonstrates a high level of personal integrity, honesty and trust
• Time Management
• Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
• Makes decisions in a timely manner
• Listening
• Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees

Licenses or Certifications

• A Florida Driver's License is required.
• State of Florida Certified Police Officer certificate is preferred

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

This document does not create an employment contract, implied or otherwise, other than an \"at will\" employment relationship.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.

Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we've welcomed movie stars, politicians, world leaders, professional athletes, and business icons—cementing our place as one of the city's most celebrated destinations.

At Omni William Penn, our associates are the heart of our success. We foster an All In culture where respect, gratitude, and empowerment are part of every day. Here, you'll find: A supportive environment with training and mentoring opportunities, Dedicated teammates who take pride in delivering exceptional service, and A workplace where your contributions truly make a difference. If you're a friendly, motivated individual with a passion for serving others, we invite you to bring your talents to our team. Discover the pride and excitement of working for a company known for its tradition of excellence.

To ensure proper training and supervision of all Engineering personnel and to provide consistent, cost-effective maintenance programs that ensure the Hotels safe and efficient operation.

QUALIFICATIONS (Education, Knowledge, Training, & Work Experience)

• Four years experience as a hotel/resort Director of Engineering
• Must have extensive facilities maintenance. HVAC and mechanical experience.
• Prior resort engineering experience and proven leadership experience required.
• Excellent oral and written communication skills and knowledge of computers and technology.
• Must be willing to work weekends and at any other times as required.
• Ability to work in the interior and exterior of the hotel/resort.
• Experience managing a crew of 10 or more.
• Attention to detail and excellent organizational skills.
• Maintain a professional business appearance, attitude, and performance.

ESSENTIAL FUNCTIONS:

• Coordinate and operate, in an economical, legal and safe manner, all H, L, P and R&M for the hotel.
• Inspect physical plant and equipment, and shall supervise maintenance and preventative maintenance program of that area.
• Coordinate with other departments all work necessary to maintain general conditions, safety and health standards set forth by hotel policy and legal requirements.
• Interview, hire, counsel, train, and discipline engineering associates, in coordination with the Director of Associate Services.
• Directly supervises H, L, & P associates in operation and control of utilities to provide efficient operation of hotel services and comfort to guests.
• Recommend to management possible projects for future capital budgets. Obtain bids, supervise and coordinate contractors in performance of project work.
• Maintain own and hotel's special permits and licenses as required by local authorities.
• Control schedules, staffing and payroll of H, L, P, R&M. Compile personnel records, logs utilities and keep Engineering records.
• Process purchase orders in Birchstreet.
• Open and close work request in Synergy.
• Adjust temperature in hotel BMS.
• Maintain historic property while following company guidelines in addition to historic requirements.
• Assist in other departments and attend meetings as needed and manage a positive relationship.

Come join Highgate for the summer in one of our dynamic internships! Our interns have the opportunity to work in multiple departments within Operations. You will learn about the hospitality industry while working in a fun and fast-paced environment. Submit your resume today for consideration! Specific hotel placement will be discussed upon submission of an internship offer.

The Renaissance Hotel Las Vegas is seeking an Operations Intern for summer of 2026.

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

• We are looking for individuals who possess a high level of attention to detail and a strong work ethic.
• This role has direct involvement with both management and employees and strong communication skills are required.
• Applicants must also have the ability to multi-task in a fast-paced environment, have the confidence to provide feedback to management and have strong follow through.
• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.

Pay Range: $20/hr

Job Title: Director of Sales

Position Overview

The Director of Sales leads the overall sales strategy, revenue growth, and market positioning for two distinctive boutique hotels in Baltimore's historic waterfront district: The William Fell Baltimore, Tapestry Collection by Hilton, and The Inn at Henderson's Wharf, Ascend Hotel Collection.

This role provides strategic direction and hands-on leadership to a small, high-impact sales team, including an on-property Catering Sales Manager and a Remote Sales Manager. The Director of Sales is accountable for performance across group, catering, business travel, and negotiated corporate segments, while partnering closely with Operations, Revenue Management, and brand partners.

This position is ideal for a results-driven, relationship-focused sales leader who thrives in a dual-property environment, excels at coaching and accountability, and can balance big-picture strategy with targeted client engagement.

Key Responsibilities

Sales Leadership & Strategy

• Develop and execute comprehensive sales strategies to drive topline revenue across group, catering, business travel, and negotiated corporate segments for both properties.
• Lead, coach, and manage performance for the Catering Sales Manager and Remote Sales Manager.
• Establish clear goals, priorities, and accountability metrics for the sales team.
• Conduct regular sales meetings, pipeline reviews, and performance check-ins.
• Identify new revenue opportunities and emerging market segments aligned with each property's positioning.
• Participate in proactive sales calls, outside appointments, and hotel site tours as needed.
• Oversee all RFP activity for corporate and business travel accounts.
• Maintain a strong understanding of market conditions, competitive landscape, and demand patterns.
• Collaborate with the General Manager and Revenue Management partners to optimize pricing, rate strategies, and inventory controls.
• Build productive relationships with Hilton and Choice GSO partners to capture brand-driven opportunities.

Revenue Management & Market Development

• Partner with Revenue Management to align sales strategies with demand, pricing, and inventory optimization.
• Oversee RFP strategy, account production, and performance for corporate and business travel segments.
• Monitor market trends, pace, and competitive positioning to adjust strategies as needed.
• Build and maintain relationships with CVBs, tourism organizations, and key local partners.

Key Account & Business Development

• Personally manage select high-value accounts, strategic partnerships, and complex group opportunities.
• Support negotiations and client engagement for key accounts and high-impact business.
• Represent both properties at networking events, trade shows, and industry functions.

Group & Event Oversight

• Provide strategic oversight of group and catering sales processes from inquiry through execution.
• Ensure accuracy and consistency in contracts, room blocks, group forecasts, and event details.
• Partner with Operations and F&B leadership to ensure seamless execution and high client satisfaction.
• Review group pace and pickup trends to proactively adjust strategy.

Administrative Oversight & Reporting

• Ensure accurate forecasting, reporting, and data integrity within CRM and PMS systems.
• Review weekly, monthly, and quarterly sales reports and pace analyses.
• Maintain compliance with brand standards, ownership objectives, and company policies.
• Oversee documentation related to contracts, amendments, deposits, and billing.

Marketing, Branding & Digital Presence

• Provide strategic oversight of marketing efforts for both properties in alignment with brand standards and ownership goals.
• Ensure a strong, accurate, and competitive digital presence across all channels, including brand sites, third-party listings, and local platforms.
• Oversee and maintain both properties' vanity websites, ensuring current content, imagery, and clear calls to action.
• Partner with brand marketing teams, ownership, and approved vendors on promotions and digital campaigns.
• Align marketing initiatives with Revenue Management and Operations to support seasonal and need-period strategies.

Community Engagement

• Support local marketing initiatives, partnerships, and promotions.
• Represent the properties at community events, trade shows, and industry functions.
• Cultivate strong relationships with local businesses, CVBs, and tourism partners.

Qualifications

• Bachelor's degree in hospitality, business, or related field preferred.
• Minimum 5+ years of hotel sales experience, ideally within boutique, lifestyle, or urban hotels.
• Proven experience managing group, catering, and corporate sales segments.
• Prior experience leading or mentoring sales team members strongly preferred.
• Strong knowledge of hotel sales systems, revenue strategies, and market analytics.
• Proficiency with hotel sales, CRM, and operational systems.
• Proficient with Microsoft Office products.
• Demonstrated ability to build, grow, and maintain client relationships.

Personal Attributes

• Strategic, collaborative leader with a hands-on management style.
• Results-oriented with strong accountability and follow-through.
• Confident communicator in high-level client and partner interactions.
• Comfortable managing multiple properties and remote team members.
• Positive, professional, and team-focused mindset.
• Adaptable and resilient in a lean, fast-paced environment.

Working Conditions

• Full-time role with a blend of on-property presence and flexibility based on business needs.
• Occasional evenings and weekends for client events and networking.
• Local travel for sales calls, site visits, and industry events.

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