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Assistant Operations Manager — Housekeeping Focus

Nashville, TN | Full-Time (9:00 AM–6:00 PM, plus as needed) | Reports to: Operations Manager

Are you a hotel housekeeping supervisor or manager ready to step into broader operations? At Humming Host, we’re seeking an ambitious, process-driven, people-loving Assistant Operations Manager with strong housekeeping experience to support day-to-day operations across our portfolio.

Your primary mission: assist the Operations Manager while supervising housekeeping, maintenance vendors, and inventory to ensure hotel-level standards and smooth, on-time turnovers.

About Humming Host

Humming Host manages a growing portfolio of 50+ design-forward, high-end short-term rentals in Nashville, TN, serving families, groups, and corporate travelers. Founded in 2021 by hospitality professional Melissa Dorange (with experience in Michelin-starred kitchens and lifestyle brands like Mama Shelter, The Hoxton, and 1Hotels), we bring hotel-grade service to an innovative, ever-evolving industry.

Our tight-knit team of 8, spread across Nashville and the Philippines, is driven by efficiency, guest satisfaction, and hospitality with heart. Our vision? To become “the Four Seasons of short-term rentals.”

Ideal Candidate

You’re a current or former hotel housekeeping supervisor/manager with 4+ years of leadership experience and a passion for quality, systems, and people. You’re ready to broaden your scope beyond housekeeping into vendor management, inventory, and day-to-day operations.

We also welcome candidates with short-term rental management experience, especially well versed in addressing all kind of maintenance issues (technology, plumbing, electricity, or small repairs that can be fixed during an inspection)

You are:

• Housekeeping-strong → You know five-star standards and how to deliver them at scale.
• Maintenance -strong → You are resourceful when it comes to small repairs & coordination with a vendor
• Career-driven & ambitious → You see this role as a launchpad toward Operations leadership.
• Leadership-oriented → You’ve coached and motivated teams to exceptional results.
• Process-driven & detail-obsessed → Organization and flawless execution are your default.
• Reliable → you understand the urgency of each issue and address proactively. You don't leave an issue open without closing the loop
• Collaborative & people-first → You build strong relationships with vendors and teammates.
• Available on weekends → most departures are on Sunday which is our busiest day

This Role Is Not For You If…

This position requires a hands-on, guest-focused problem-solver. It’s not the right fit if:

• You do not have operations experience
• You do have any management experience
• You prefer to sit behind a desk and focus only on administrative tasks.
• You don’t have a strong eye for detail.
• You don’t enjoy being hands-on or inspecting properties by yourself.
• You don’t feel confident coaching or guiding a team of housekeepers/maintenance.
• You aren’t guest-centric or motivated by creating great guest experiences.
• You avoid digging into issues to understand them fully and resolve them permanently.
• You rely on being told exactly what to do instead of being ressourceful.

Your Role & Responsibilities

Operational Support (Daily Focus)

• Assist the Operations Manager in day-to-day tasks and decision-making.
• Manage and coordinate third-party housekeeping and maintenance providers.
• Conduct property inspections; ensure standards are met before check-in.
• Handle early check-ins/late checkouts: approvals, prep, and coordination.
• Oversee turnover readiness: post-checkout prep and pre-arrival inspection.
• Restock owner closets and maintain inventory across the portfolio.
• Meet vendors on site to coordinate and resolve maintenance issues.
• Supervise all maintenance, cleaning, and inventory workflows; escalate issues you cannot resolve or items that involve owner responsibility over $400 to the Operations Manager.
• Partner with and direct an Operations Coordinator who supports back office tasks (scheduling vendor appointments, generating codes, invoicing, documentation, etc.).
• Inventory management to ensure the supply room is always stocked
• Make and deliver welcome gifts for VIP guests
• Occasionally assist guests on-site
• Participate in the daily scrum at 9:30 AM

Standards, Systems & Communication

• Maintain hotel-level cleaning standards and consistency across properties.
• Keep storage spaces organized and property supplies stocked.
• Communicate promptly and clearly with vendors, guests (as needed), and internal teams.
• Contribute to SOP improvements that make our processes scalable and repeatable.

Tools & Systems You’ll Use

• Breezeway → Maintenance & housekeeping management
• Guesty → PMS & channel manager
• Slack → Internal communication
• Trello → Project management
• Google Workspace → Sheets, Docs, and more

What Success Looks Like

• Turnovers are timely, consistent, and meet hotel-level standards.
• Third-party vendors are well-coordinated, responsive, and cost-effective.
• Inventory and owner closets are accurate, organized, and proactively replenished.
• Issues are resolved quickly; appropriate escalations to the Operations Manager happen on time (especially owner-billable items).
• Guest satisfaction improves through fewer defects and smoother stays.
• You gain the cross-functional experience to step confidently toward senior operations roles.

Compensation & Perks

• Competitive salary → $55,000–$65,000 (based on experience)
• $200 monthly gas stipend
• 401(k) after 6 months
• Financial advisory sessions
• 10 days PTO + flexible scheduling
• Quarterly staycations in our Nashville luxury homes — see hospitality from the guest perspective

How to Apply

If you’re ready to bring hotel-level rigor to day-to-day operations and grow your career in multi-property hospitality, we’d love to hear from you.

Send your resume and a short note about why you’re a great fit to

SkyBridge Luxury Associates has partnered with a confidential luxury hotel restaurant in Seattle, WA to identify a General Manager ready to lead a refined dining program with culinary vision, operational discipline, and an unwavering commitment to excellence.

This is a senior culinary leadership role for a chef who brings both creative depth and kitchen command, building menus that reflect the character of the property while executing at the highest standard every service. The Chef de Cuisine will own the full culinary operation, from team development and menu direction to financial performance and kitchen culture, within a luxury hotel dining environment where the restaurant is a destination in its own right.

The ideal candidate is a proven culinary leader with a strong background in luxury hotel or upscale independent dining, the mentorship instincts to develop a kitchen team, and the operational precision to run a high-performing culinary program.

Key Responsibilities

Culinary Leadership & Kitchen Operations

• Lead all daily culinary operations, maintaining luxury standards across every service
• Drive menu development and seasonal evolution that reflects the property's identity and guest expectations
• Maintain a kitchen environment rooted in precision, creativity, and accountability
• Ensure consistent recipe execution, plating standards, and quality control across all outlets

Team Development & Culture

• Recruit, train, and develop a high-performing culinary team
• Mentor Sous Chefs and line cooks with intention, building the next generation of culinary leaders
• Foster a kitchen culture where excellence and professionalism are the standard, not the exception

Financial & Operational Management

• Manage food cost, labor, and kitchen budgets in alignment with property financial goals
• Oversee ordering, inventory, and vendor relationships to ensure quality sourcing and cost efficiency
• Maintain full compliance with health, safety, and sanitation standards

Hotel & Cross-Departmental Collaboration

• Partner with hotel leadership, food and beverage, events, and catering teams to align culinary programming with property-wide initiatives
• Collaborate with the front-of-house leadership to deliver a seamless, elevated guest experience
• Contribute to pre-opening planning, concept development, or renovation strategy as applicable

Qualifications

• Proven experience as a Chef de Cuisine, Executive Sous Chef, or Head Chef in a luxury hotel or upscale dining environment
• Strong track record in menu development, team leadership, and culinary operations
• Deep knowledge of kitchen management, food cost controls, and large-scale production
• Experience in a hotel restaurant setting strongly preferred
• Culinary degree or equivalent professional experience preferred

Join us as Sous Chef at the first full-service hotel in Sioux Falls - Canopy by Hilton Sioux Falls Downtown! Overlooking the river, we're in the Steel District next to historic Falls Park and Levitt Outdoor Amphitheater. Our hotel features 21,865 sq. ft. of event space, a delectable Italian restaurant with patio, and a specialty coffee bar.

The ideal candidate will possess:

• 2 years of kitchen leadership experience
• A team focused spirit
• Previous banquet culinary experience
• Ambition to grow within the culinary space

A Sous Chef is responsible for assisting with the direction and oversight of all culinary operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As Sous Chef, you would be responsible for assisting with the direction and oversight of all culinary operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, a Sous Chef would be responsible for performing the following tasks to the highest standards:

• Assist the Executive Chef in the direction and oversight of all culinary operations, to include, but not limited to, preparation and production of all hotel meals, food quality and presentation, compliance with all safety and sanitation standards and regulation, team member productivity and performance, implementation of policies and procedures, cost controls and overall profitability
• Create and implement menu selections for special banquet themes and events based on current food trends and regional tastes in partnership with the Executive Chef and Director of Food and Beverage, as needed
• Ensure compliance with federal, state, local and company health, safety, sanitation and alcohol awareness standards
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to have an award-winning workplace culture ranking # 1 Best Place to Work in the World and #1 Best Workplaces for Women List - 5th Year In a Row.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital

#LI-AC1

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

As the Sales Manager, you will:

Always provide the highest levels of customer service to internal partners and external clients.

Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communiqu that is representative of Concord Hospitality via all avenues of communication.

Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.

Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for hotel.

Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO's, billing details, and other integral aspects of groups and events.

Be willing and able to attend customer functions as needed.

Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.

Gain knowledge of hotel's food and beverage products, pricing, and presentation, and learn about the hotel's function space, audio visual, and any other details related to event success.

Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your supervisor.

Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel's sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties.

Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.

Endeavor to work in a unified and collaborative way -- one that fosters teamwork -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team's overall goals.

Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.

Carry out any reasonable requests made by Management and seek to comply with company's policies and procedures.

Benefits of Working for Concord Hospitality

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our \"Associate First\" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

\"We Are Concord!\" We support diversity and inclusion through our mission to be a \"Great Place to Work for All.\"

POSITION SUMMARY

Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.

No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY

Verify on-property event planning and execution, provide on-property sales support for MSB property General Managers, and complete administrative duties. Serve as primary point-of-contact for guests organizing and attending meeting events at property to verify their end-to-end experience operates smoothly. Act as the primary point of contact for the Group Sales Office and Area Sales teams. Collect, develop, and submit content to update property websites on . Administrative duties to be delegated at the discretion of property General Managers.

Follow all company policies and procedures, verify uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to guest concerns. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.

Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.