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ABOUT OAKLAND FAMILY SERVICES

Oakland Family Services is a private, non-profit service organization serving our community and building brighter futures for more than 100 years. We proudly offer a continuum of prevention, education and treatment services that span the human life cycle.

OUR MISSION: Providing individuals and families the opportunity to build brighter futures.

OUR VISION: Communities of thriving individuals and families.

Between our strong commitment to our mission and a workplace culture that puts our staff first, we enrich the lives of those we serve, strengthen families, and build brighter futures for those we serve and those we employ.

WHAT’S IN IT FOR YOU?

• Competitive compensation.
• Comprehensive medical, dental, prescription, and vision coverage.
• Flexible Spending Accounts and HSA options.
• Retirement plan with a company match.
• Long-term disability insurance.
• Voluntary short-term disability.
• Life insurance and AD&D.
• Malpractice insurance.
• Paid time off benefits, including generous vacation, sick, personal, and bereavement days.
• Twelve (12) paid holidays, including a floating holiday of your choice!
• Annual pay increases, as approved.
• Employee assistance program for you and immediate family.
• Network of support for your health & well-being.
• Verizon cellular plan discount.
• Mileage reimbursement at the IRS rate.
• Loan forgiveness programs.

PLUS...

• Commitment to diversity, equity, inclusion, and belonging.
• Family friendly practices and support.
• Flexible work schedules, as appropriate.
• Hybrid and virtual work options, as appropriate.
• Highly robust and comprehensive onboarding and training program.
• Paid professional development.
• Free online trainings that count toward continuing education credits.
• Employee assistance programs.
• “Dress for Your Day” approach to dress code.
• Financial literacy education and workshops.
• Collaborative annual performance appraisals.
• “Dollars for a Difference” program for clients and staff in need.
• And more!

*Some benefits applicable to regular, full-time employees only.

WE KNOW CULTURE MATTERS…

We spend many hours of our day working. Workplace culture affects our well-being, how we feel about coming to work, and how we perform. Oakland Family Services prioritizes having a healthy, inclusive, equitable, and effective workplace culture. That’s why we proudly have ten (10) defined cultural value statements that dictate how we operate. Cultural values are embedded into all we do and how we do it!

…MORE ABOUT OUR AWARD-WINNING CULTURE

• Our CEO wants to get to know staff personally and has an open-door policy. She hosts regular staff lunches and townhalls to answer questions.
• Open, honest, and transparent communication is celebrated.
• We practice giving the benefit of the doubt.
• We believe that feedback is the breakfast of champions! That’s why we have a staff suggestion program.
• We want our team members to feel valued. That’s why we have a staff recognition program.
• Having FUN is an important part of the job! We love hosting events such as staff recognition celebrations and luncheons, road rallies, seasonal parties, food truck lunches, ice cream days, surprise giveaways, spirit weeks, Bring Your Child to Work Day, cook off/bake off contests, and more.

ABOUT THE OPPORTUNITY/WORK

The Early On Evaluator/Service Coordinator is responsible for coordinating, conducting and completing developmental assessments, reports and Individualized Family Service Plans as needed in accordance with IDEA regulations. Incumbent is responsible for providing outreach to families in Oakland County communities through home visits; for initiating and maintaining communication and coordination based on family needs, including schools district personnel; and for maintaining internal and external customer relations through completion of paperwork, adherence to COA standards, quality assurance measures and participation in professional development activities. The position reports to the Early Childhood Services Manager.

• Conduct developmental assessments on referred children within identified time frames.
• Complete reports summarizing the results of the assessment, including recommendations and case conceptualization within identified time frames.
• Complete all required paperwork as part of the evaluation and assessment process, including but not limited to, release of information, consents and other indicated forms.
• Function as service coordinator for children entering the Early On system who do not qualify for special education services, including coordination of all referrals, services and direct service provision when appropriate.
• Facilitate Individualized Family Service Plan process based on the developmental assessment results of eligibility within identified time frames.
• Complete annual assessments; IFSP reviews; Transition Plans; Special Education referrals; Transfer and/or Exit processes with children and families within identified time frames.
• Coordinate with school districts regarding any transfers for children eligible for Special Education services.
• Provide home visits as indicated within identified time frames or provide visits in a community venue (i.e. play groups or other services provided by the Early On continuum) as indicated.
• Meet weekly productivity standards for assessments and service coordination as indicated by the Manager.
• Serve as a resource for families to connect with other internal and external community services.
• Collaborate with schools and other community representatives and agencies.
• Attend seminars, trainings and workshops to develop knowledge base in parent-child issues.
• Attend supervision and Agency meetings.
• Communicate positively and professionally with clients and staff.
• Adhere to professional code of ethics and Agency policies and procedures.
• Travel throughout Oakland County to provide home visits and attend trainings and meetings.
• Flexible scheduling in order to meet the needs of the clients and professional development requirements.
• Able to work in a variety of environments, including the ability to engage in play and coaching activities on the floor in a family’s home.
• Participate in the organization and implementation of client play groups within the community, as needed.
• Responsible for incorporating principles of diversity, equity and inclusion in work processes and in job functions. Responsible for promoting a feeling of welcoming, belonging, and acceptance to all clients and staff.
• Other duties as assigned.

Does this Describe YOU?

• Must possess a bachelor’s degree from an accredited school of social work, early childhood education, teaching, counseling or other related field with experience with group work, education or behavioral sciences.
• Training and certification of the Infant-Toddler Developmental Assessment (IDA) assessment tool preferred.
• Knowledge of Individualized Family Service Plans (IFSP) and Federal Law IDEA, particularly Part C is preferred.
• Excellent organizational and time management skills.
• Ability and willingness to work as a team with Agency and community early childhood professionals.
• Spanish or Arabic speaking highly desirable.
• Selected candidates for this position must possess a sensitivity to the diversity of the Agency’s service population and candidate/employee population including (but not limited to) differences of culture, race, religion, gender, sexual orientation, and socioeconomic characteristics.
• Special abilities and skills necessary to perform the required tasks and that best meet the needs of the agency also will be considered. There may be some standards above that may be waived when compensating specifications or circumstances exist.
• Although employees have use of the Agency vehicle fleet to conduct business and are covered under our insurance, employees must provide documentation of personal vehicle liability insurance with minimum coverage of $100,000 per person/ $300,000 per incident. Employees also must provide documentation of a valid driver’s license on an annual basis as well as proof of registration. In some instances, depending on the nature and frequency of driving, a chauffeur’s license must be obtained. (may obtain within sixty days of hire).

California applicants: Please review the Costco Applicant Privacy Notice. The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The listing does not mean that any positions are currently open or available at Costco.

Position Summary:

Actively greets members, provides a high level of member service, verifies membership card, keeps entry counts, and checks receipts when members exit. Performs and documents warehouse safety and security checks.

We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.

At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions. Those in international tax at PwC will provide advice and guidance to clients on structuring their global tax positions. Your work will involve analysing international tax laws and regulations to develop strategies that optimise tax efficiency and minimise risks for multinational businesses.

Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC’s reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• 
  
• Lead in line with our values and brand.
  
• Develop new ideas, solutions, and structures; drive thought leadership.
  
• Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
  
• Balance long-term, short-term, detail-oriented, and big picture thinking.
  
• Make strategic choices and drive change by addressing system-level enablers.
  
• Promote technological advances, creating an environment where people and technology thrive together.
  
• Identify gaps in the market and convert opportunities to success for the Firm.
  
• Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.
  

As part of the International Tax Services Generalist - CS team you are expected to lead the way as technology-enabled tax advisors who provide benefits through digitization, automation, and increased efficiencies. As a Director you are expected to set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects, maintaining executive-level client relations. You are crucial in driving business growth, shaping client engagements, and mentoring the future leaders, while upholding PwC's reputation for quality, integrity, and inclusion.

• 
  
• Set strategic direction for technology-enabled tax advisory services
  
• Lead business development to drive growth
  
• Oversee multiple impactful projects
  
• Maintain executive-level client relationships
  
• Mentor and develop future leaders
  
• Shape the direction of client engagements
  
• Implement digitization and automation initiatives
  
• Adhere to tax regulations and standards
  

• 
  
• Bachelor's Degree in Accounting
  
• A Juris Doctorate (JD), Master of Laws (LLM), or Master's degree in Accounting or Taxation field of study can be considered in lieu of a Bachelor's Degree in Accounting
  
• 6 years of experience
  
• CPA, Member of the Bar or other tax, technology, or finance-specific credentials may qualify for this opportunity
  

• 
  
• Corporate and partnership taxation knowledge
  
• Assisting financial services companies with tax impact
  
• Tax structuring of funds and financial assets
  
• Enhancing tax efficiencies of cross-border flows
  
• Developing and sustaining meaningful client relationships
  
• Leading teams to generate vision and direction
  
• Utilizing automation and digitization in tax services
  
• Evaluating and negotiating contracts
  
• Leveraging pricing tools for strategies
  

The salary range for this position is: $150,000 - $438,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Event Coordination

• Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client's feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company's cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Experience

• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly check out experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customer on Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck un-load, stocking and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires

• Energetic and enthusiastic and personality.
• The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job.
• Must have excellent people skills.
• Must have experience working with children and children's events.
• Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills.
• Must have organizational skills, interpersonal skills, and creative problem-solving skills.
• Retail and/or customer service experience required

Physical Requirements

Work Environment

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position:

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at ?and? .?The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-8 MICHAEL).

EEOC Know Your Rights Poster in English

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Federal FMLA Poster

Federal EPPAC Poster

Case Manager-Coordinator of Community Services

Compensation: Base Salary: $65,000 per year. Potential Bonus: Up to $5,000 annually, $1,250 quarterly.

Job Type: Full Time

Work Schedule: 8:30am- 5:00pm, Monday through Friday (flexible as needed)

Work Environment: This is a hybrid position - work from your home office* with local community visits.

21 Years of Services – Helping Others Meet Life’s Challenges.

High quality healthcare programs, services, and PEOPLE LIKE YOU!

• Exceptional Benefits (Medical - Kaiser, Dental and Vision - Mutual of Omaha, PTO, 401k, FSA, and company paid Short Term Disability & Life and Accidental Death and Dismemberment and a host of other voluntary benefits to select from)
• At Total Care Services, Inc., a non-profit organization, we offer more than just a chance to make a significant impact in our community. As a participant in the Public Service Loan Forgiveness (PSLF) Program, joining our team means you're also eligible to apply for loan forgiveness, empowering you to serve with financial peace of mind.

Total Care Services, Inc. (TCS) is seeking dedicated and compassionate individuals to join our team as Case Manager in our Coordination of Community Services program. The Coordinator of Community Services II (CCS II) will work with the Program Support Supervisor to manage the Person-Centered-Plans (PCP), Comprehensive Assessment (CA), and Supports and Services Planning Tool (SSPT). The CCS II will thoroughly understand the PCP, CA, and SSPT processes and timelines required by Federal and State compliance regulations. As a Case Manager, you will play a crucial role in supporting individuals with intellectual and developmental disabilities and their families in Maryland.

As a Case Manager (CCSII), you will:

• Work collaboratively with clients and their families to identify needs, goals, and preferences
• Provide information about community resources and support services
• Empower clients to make informed choices and plan for their future
• Assist clients in accessing service delivery systems, resources, and supports
• Monitor and evaluate services to ensure they meet clients' needs and preferences
• Carry a caseload of at least twenty-five (25) persons served, complete and document a minimum of thirty (30) billable units a day (or one hundred (150) units per week) within Long Term Services and Support System (LTSS) Maryland for activities completed on behalf of eligible persons.
• Manage and complete all assigned Person-Centered-Plans (PCP) and Supports and Services Planning Tools (SSPT).
• Pair up with CCS I teams and Program Supervisors to provide support.
• Act as a backup in the absence of CCS I and PCP Manager/Scheduler.
• Assist with continuous improvement projects such as training and/or initiatives.
• Attends weekly supervision with the Program Support Supervisor.

Qualifications:

• Master’s degree preferred; Bachelor’s degree in human services required.
• Case management: 2 years (Required)
• Community engagement: 2 years (Required)
• Must be a licensed driver and have own transportation with valid insurance.
• Must be able to drive to and from meetings throughout the state of Maryland.
• Knowledge of Home and Community Based Waiver Services and the developmental disabilities field.
• Mandatory COVID-19 Vaccination Policy applies to all employees.
• Must be a U.S. citizen or alien who is lawfully authorized to work in the United States.
• Must be proficient with Microsoft 365 Word, MS Excel, PowerPoint, Outlook, TEAMS, and all other applications.
• Must have excellent oral and written communication skills.
• Must have excellent analytical skills and possess the ability to perform statistical analysis of aggregate data.

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Total Care Services, Inc. is committed to equal employment opportunity and to compliance with federal, state, and local laws governing non-discrimination. Total Care Services, Inc. is proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

This role serves as the dedicated front-of-house presence and first impression for an outstanding Financial Services firm. You will be the primary point of contact for visitors and incoming calls, welcoming guests, including executives, board members, and investors, with a warm, polished, and highly professional demeanor. This individual will manage a steady flow of phone communication, oversee visitor registration and building security protocols, and ensure the reception area remains immaculate and always inviting. The ideal candidate is poised, proactive, and comfortable working independently at the front desk while collaborating closely with internal teams to ensure a seamless and welcoming office experience.

Responsibilities

• Manage conference room calendars and meeting logistics.
• Prepare rooms for meetings, including setup, breakdown, technology checks, and coffee service.
• Coordinate catering for quarterly Board meetings and recurring monthly investor meetings.
• Partner with Executive Assistants and internal teams on high-profile meetings and roundtables.
• Support internal events and occasional firm-hosted gatherings.
• Order and manage office, kitchen, snack, and coffee supplies.
• Maintain café and shared spaces, including light machine cleaning and vendor coordination.
• Liaise with building management and vendors for facilities or maintenance needs.
• Track office-related expenses and support administrative processes.
• Assist with projects during quieter periods (data entry, light event support, general office organization).
• Assist with the coordination of the upcoming office move.
• Receive, sort, and distribute mail, packages, and deliveries.
• Provide administrative assistance, including document preparation, filing, and proofreading.
• Offer interim support to Executive Assistants and Operations teams as needed.
• Support Investor Relations or leadership teams with meeting logistics when required.
• Pitch in proactively to support a collaborative, team-oriented office culture.
• Provide hands-on support for an upcoming office move.
• Assist with organizing the new space, managing supplies, and establishing office processes.
• Support the team during a period of coverage stretch due to maternity leave.
• Help stabilize front-of-house operations during internal transitions.

Ideal Experience

• Bachelor’s degree is strongly preferred.
• 2–5+ years of experience in reception, concierge, hospitality, office coordination, or administrative support preferred.
• Experience in private equity, financial services, professional services, or luxury hospitality strongly preferred.
• Polished, professional presence with a strong customer service mindset and warm, welcoming demeanor.
• Excellent organizational, communication, and multitasking skills; comfortable managing priorities independently.
• High level of discretion, professionalism, and attention to detail.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Reliable, service-oriented, and takes pride in maintaining a polished office environment.
• Comfortable working with minimal supervision and brings a “no task too big or too small” attitude.
• Proven record of a long-term, stable role.

#117963

The Larko Group is a women-owned, premier staffing and recruiting firm based in Chicago with a nationwide reach. We specialize in Direct Hire, Temp-to-Hire, and Temporary/Project placements across a wide range of roles, including Executive Assistants, Administrative Assistants, Personal Assistants, Chief of Staff, Office Managers, Receptionists, General Office, Event Support, Project Management, and Customer Service.

LOCATION

Las Cruces, NM

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you'll play a key role in delivering smooth, satisfying experiences for our clients.

In this role, you'll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

CANDIDATE QUALIFICATIONS

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• 1+ years of customer service experience, preferably in a contact center.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems and call center tools.
• Fluent in English and Spanish

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you'll play a key role in delivering smooth, satisfying experiences for our clients.

In this role, you'll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

CANDIDATE QUALIFICATIONS

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• 1+ years of customer service experience, preferably in a contact center.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems and call center tools.
• Fluent in English and Spanish

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time

Who We Are

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

Total Rewards

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.

Expected salary range of $126,000 to $140,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose of Position

Responsible for the direction, assignment, and coordination of Turbine Floor Outage Execution to support safe, reliable, and efficient outage activities consistent with Constellation and Clean Energy Center (CEC) goals. Enforce at all times procedure use and adherence, Human Performance (HU) fundamentals, Technical Human Performance (THU) techniques, and provide coaching and mentoring as necessary to achieve continuous improvement.

Primary Duties and Accountabilities

• Effectively direct turbine floor personnel to assure all assigned maintenance activities are performed safely and effectively, by qualified workers, and in accordance with procedures and schedules.
• Participate in various aspects of work control coordination, scheduling, and engineering meetings involving online and refuel outage activities, to ensure that work is properly assigned, planned and ready to execute.
• Effectively communicate and address CEC and personnel issues to the appropriate levels of Outage Services & Alliances (OS&A) and CEC management. Foster open communications and collaboration between all organizations internal and external to OS&A.
• Oversee project activities of multidisciplinary team regarding turbine generator disassembly and reassembly, coordination of turbine deck lay-down, mobilization of equipment and tooling as well as interfacing with management and specific contract personnel. Satisfy contractual obligations, meet project milestones, and optimize short-term and long-term company profit by effectively managing and facilitating resources.
• Understand, support, and administer all OS&A processes, such as the training program, surveillance program, procedure revisions, and Corrective Action Program (CAP) to ensure effective work practices. Identify and support improvement opportunities and development, implementation, and performance monitoring of all Business Goals and objectives.

Minimum Qualifications

• Bachelor's degree and 5 years of related experience OR
• Current or previous Senior Reactor Operator (SRO) license with 5 years of related experience OR
• Associate's degree with 7 years of related experience OR
• High school diploma/GED with 9 years of related experience
• Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties

Preferred Qualifications

Original Equipment Manufacturer (OEM) training as applies to discipline in reactor, turbine, or steam generator projects

Who We Are

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

Total Rewards

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.

Expected salary range of $162,000 to $180,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose of Position

Manage and monitor the work activities of the assigned regional valve services organization to ensure a productive workforce that supports all divisional, departmental, Clean Energy Center (CEC) and corporate goals while in accordance with all company policies and local, state, and federal regulations.

Primary Duties and Accountabilities

• Provide guidance and oversight to regional Valve Services group during online and outage activities execution functions through routine performance monitoring, audits, self-assessment, and lessons learned for continuous improvement.
• Collaborate and interface with CECs to plan, schedule, and execute work activities.
• Manage and monitor department resources and budgets to ensure optimum performance and equipment reliability.
• Hire, develop, retain and mentoring of talent required to support the organization.
• All other job assignments and/or duties pursuant to company policy or as directed by management to include but not limited to: (Emergency Response duties and/or coverage, Department duty coverage and/or call out, and positions outside of department in support of outage activities etc.)

Minimum Qualifications

• Bachelor's degree with 8 years of related experience OR
• Current or previous Senior Reactor Operator (SRO) license with 8 years of related experience OR
• Associate's degree with 10 years of related experience OR
• High school diploma/GED with 12 years of related experience
• Supervisory and/or managerial experience
• Maintain minimum access requirements or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties

Preferred Qualifications

• Experience in nuclear power plant operations
• Electrical experience within the realm of Motor Operated Valve planning
• Valve / outage planning experience
• P6 / scheduling experience