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Location: On-site in Columbus, OH
Calling all Home Services Marketing Pros — This Is Your Moment.
If you’ve ever wished for the chance to take everything you’ve learned — and lead the marketing charge at a trusted remodeling brand poised for explosive growth — get excited because your golden opportunity has arrived.
Who You Are
You’ve built lead-generation machines that never sleep — and crafted brand stories that make people care. You thrive at the intersection of creativity and performance, where data meets emotion and storytelling meets measurable ROI. You’ve led high-performing teams and delivered results in competitive B2C spaces — especially in industries like bath and kitchen remodeling, replacement windows, roofing, HVAC, siding, flooring, or similar home services verticals.
Now you’re ready to own it all — strategy, structure, spend, and scale. If that’s you, keep reading.
About Improveit
We’re Improveit Home Remodeling — a top-performing, fast-growing company with 36+ years of success and a clear path to explosive expansion. We specialize in bath, window, and kitchen remodeling — and we’re actively entering new markets and launching new product lines.
As we grow, we’re seeking a Director of Demand Generation — a data-driven, creatively inspired leader who can build demand, elevate our brand, and craft homeowner experiences that turn into lifelong relationships.
What You’ll Own
This isn’t a 'keep the trains running' role — it’s a build-it-and-scale-it leadership opportunity for a marketing architect who thrives at the intersection of performance, brand, and customer experience.
Demand Generation & Advertising
- Own the full-funnel demand generation strategy across digital (paid search, paid social, video, SEO, display, retargeting) and traditional media (print advertising, direct mail, etc.).
- Manage media budgets with precision — optimizing for CPL, CPA, lead quality, and revenue attribution.
- Leverage analytics to track conversion metrics and continuously improve lead-to-appointment rates.
- Build test-and-learn roadmaps to refine messaging, creative, and targeting strategies.
- Scale multi-channel campaigns that drive predictable lead volume and profitable growth.
Brand Marketing & Creative Direction
- Lead the evolution of the Improveit brand to strengthen awareness, trust, and emotional connection with homeowners.
- Develop integrated brand campaigns that balance storytelling with measurable performance outcomes.
- Oversee creative development across TV, video, social, email, and print — ensuring every touchpoint aligns with brand standards and performance goals.
- Partner with design and content teams to bring bold, authentic, high-converting creative to life.
Lifecycle & Customer Journey Marketing
- Map and manage the homeowner journey — from first impression to repeat project and referral.
- Design and deploy personalized lifecycle campaigns (email, SMS, direct mail, social) that drive engagement, retention, and advocacy.
- Collaborate with Customer Experience and Operations to ensure marketing aligns with the in-home experience.
- Champion cross-sell and win-back strategies that turn homeowners into lifelong customers.
Leadership & Team Development
- Lead, coach, and grow a high-performing marketing team across digital, creative, and lifecycle functions.
- Foster a culture of innovation, accountability, and collaboration.
- Align team priorities with company-wide growth goals in partnership with the VP of Marketing.
- Manage agency and vendor relationships to ensure best-in-class execution and measurable ROI.
What You Bring
- 10+ years of progressive marketing experience, including 5+ years in B2C direct response or demand generation — ideally within home remodeling, home services, or a related industry.
- Proven ability to scale lead-generation programs that drive high-quality homeowner leads and revenue, including both offline and online marketing programs.
- Deep expertise in paid media, lifecycle marketing, and brand storytelling.
- Past successful track record with print media and direct mail programs.
- Hands-on experience with platforms like Google Ads, Meta, YouTube, Salesforce, SFMC, and attribution modeling tools.
- Data-driven decision-making with strong analytical and creative instincts.
- Executive presence with the ability to influence cross-functional teams and leadership.
- Bachelor’s degree in marketing, communications, or related field; MBA preferred.
What We Offer
- Highly Competitive Compensation + Performance-Based Bonus Opportunity
- Medical and Dental Insurance
- 401(k) with Company Match
- Paid Vacation, Holidays, and Personal Time
- Upbeat, Positive, and Collaborative Culture
- Beautiful Work Environments You’ll Be Proud to Call Home
- Incredible Marketing Technology Stack
- Advanced Career Growth Opportunities in a Rapidly Expanding Company
- Autonomy to Lead, Develop, and Grow Your Teams
- Money to Invest in Marketing Ideas and New Initiatives
- The Stability of a 36-Year Brand with the Energy of a Startup
How We’re Different
At Improveit, marketing isn’t a department — it’s a driving force behind our mission to transform homes and lives. We’re a 35-year-strong, people-first company with the mindset of a startup and the heart of a family. Our growth is fueled by grit, innovation, and the belief that when we do right by homeowners and each other, we all win.
You’ll join a team that’s rewriting what’s possible in the home improvement industry — fueled by data, powered by creativity, and united by purpose.
Here, your ideas aren’t just heard — they’re implemented, tested, celebrated, and scaled. You’ll collaborate with passionate sales, operations, and executive leaders who share your obsession with performance and customer experience.
We believe in creating leaders, not just marketers. In building systems that scale and brands that endure. And we believe in doing it all while staying true to our values — #NeverSatisfied, #CommittedToExcellence, and #WinTogether.
What You’ll Gain
- Impact with Purpose: Drive marketing that changes the trajectory of families, careers, and communities.
- Creative Freedom: Build and evolve a brand with a powerful story and an even brighter future.
- Growth Opportunity: Be part of a company scaling rapidly into new markets, products, and possibilities.
- Culture of Winning Together: Work alongside passionate, driven people who genuinely care — and who have each other’s backs.
- A Career You’ll Be Proud Of: Contribute to a legacy of quality, trust, and transformation that homeowners across the Midwest have counted on for decades.
Ready to Lead What’s Next?
If you’re a high-performing, home services-focused B2C marketing leader ready to blend creativity with performance, brand with demand, and passion with purpose, your next chapter starts here.
Let’s build the next era of Improveit together.
Apply today — and play a pivotal role in leading our charge forward.
Our company has moved to 100% virtual, work-from-home positions. This position allows you to earn an incredible living without sacrificing your family life.
We're looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.
Preferred Skills:
- Excellent communication skills, including active listening and problem-solving
- Ability to learn, adapt, and adjust on the go
- Works well with others and individually
- Possesses a strong work ethic and drive to succeed
What you can expect:
- Flexible Schedule with Weekly Pay
- 100% Remote Position
- Weekly Trainings lead by Top Leaders
- Life Insurance
- Health Insurance reimbursement
- Industry-leading resources and technology
- *In the interest of community wellness, AO has adjusted our business operations. As such, all interviews will be conducted via Zoom video conferencing.
Remote working/work at home options are available for this role.
- No Nights, No Weekends, No On-Call $185K Potential Plumbing Service Technician Company: Daffodil Plumbing Location: Meriden, CT Position Type: Full-Time Daffodil Plumbing is growing and we're looking for a Rockstar Plumbing Service Technician to join our team.
We're not your average "Chuck in a truck" operation.
We're a professional, growing plumbing business that takes care of our customers and our techs.
If you're a skilled plumber who's tired of chaos, low-paying jobs, and no appreciation, keep reading.
What You'll Do As a Daffodil Plumbing Service Technician, you will: Run residential service and repair calls (no new construction, no long-term commercial build-outs).
Diagnose plumbing issues and provide options-based solutions for homeowners.
Perform repairs and installs, including (but not limited to): -Water heaters (tank & tankless) -Toilets, faucets, disposals -Water lines, drain lines, and leak repairs -Basic drain cleaning and troubleshooting Communicate clearly and professionally with customers
- build trust, not pressure.
Use our flat-rate pricebook and field management software to present pricing and document every job.
Maintain a clean work area, company vehicle, and professional appearance.
Represent the Daffodil Plumbing brand with integrity on every single call.
What We're Looking For You might be a great fit if you: Accountability Have 2 years of residential plumbing service experience (preferred, but we'll talk if you're sharp and hungry).
Hold a valid Driver's License with a clean driving record.
Are comfortable talking with homeowners and explaining their options in simple, friendly language.
Can work independently, manage your day, and solve problems on the fly.
Take pride in quality workmanship
- you don't cut corners.
Show up on time, ready to work, with a great attitude.
Are willing to participate in ongoing training and improve your skills.
Licensing requirements will depend on state/local regulations
- any current journeyman/master licensing is a big plus.
What We Offer At Daffodil Plumbing, we believe if you help grow the company, the company should help grow you.
We offer: Competitive pay : Performance-based pay up to but not limited to 185k/Year! Bonuses & incentives based on performance and customer satisfaction.
Sign on bonus
- Up to $10,000 sign on bonus! Steady, high-quality calls
- we focus on the right customers.
Company vehicle , fuel card, and tools support (details based on experience).
Paid time off and holidays.
Ongoing training and coaching to help you grow your income and your skills.
A supportive, team-first culture
- we've got your back in the field.
Room to advance as we grow (lead tech, trainer, or management for the right person).
Who You Are (In Plain English) You care about your family , your reputation , and doing work you're proud of.
You like the idea of working with a company that's organized, has a plan, and isn't winging it every day.
You want to earn more , learn more, and not feel stuck in the same old rut.
If that sounds like you, we want to talk.
How to Apply Send us: Your name and contact info A brief summary of your experience Any licenses or certifications Optional: a short note on why you'd be a good fit at Daffodil Plumbing Apply at: Or call/text: E04JI802o7mg4084f2g Compensation details: 00 Yearly Salary PI76ec7835bcc5-7327
Join our team as a Customer Service Representative at our Domino's Pizza location in Granite City, United States! We're looking for an enthusiastic and customer-focused individual to provide exceptional service at our 2201 Madison Ave store. As a key member of our team, you'll play a crucial role in ensuring customer satisfaction and maintaining our reputation for quality service.
Responsibilities include:
- Answering incoming phone calls and taking customer orders accurately and efficiently
- Preparing and making pizzas according to company standards and customer specifications
- Processing cash and credit card transactions with precision
- Delivering outstanding customer service, addressing inquiries and resolving issues promptly
- Maintaining a clean and organized work environment, adhering to health and safety standards
- Collaborating with team members to ensure smooth operations during busy periods
- Assisting with various cleaning tasks to uphold store cleanliness
- Handling and lifting items weighing up to 25 lbs. as needed
Qualifications include:
- Excellent communication skills with the ability to interact professionally with customers and team members
- Strong attention to detail and ability to follow directions accurately
- Flexibility to work various shifts, including weekends and holidays
- Positive attitude and friendly demeanor, with a passion for customer service
- Basic computer proficiency for operating order-taking systems
- Ability to multitask effectively in a fast-paced environment
- Problem-solving skills to address customer concerns efficiently
- Physical ability to stand for extended periods and lift up to 25 lbs.
- Team-oriented mindset with a willingness to assist colleagues as needed
- High school diploma or equivalent preferred (not required)
All your information will be kept confidential according to EEO guidelines.
This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. (\"Domino's Corporate\"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
As the Associate Manager – Field Services Outside Plant Construction, with a primary focus on leading fiber splicing operations across the Boise market. You will bring substantial hands-on experience in fiber splicing, along with a strong understanding of fiber testing, validation, and quality control standards—critical to ensuring the integrity, performance, and reliability of our expanding fiber network.
In this role, you will be responsible for providing functional leadership and direction to non-exempt Field Service construction roles and external contractors (where applicable) in the assigned geographic areas, directly supporting capital projects and inside and outside plant maintenance.
In this position, you will emphasize a strong focus on the team’s ability to provide premier customer service and technical expertise while exhibiting a high level of professionalism in all internal and external interactions. You will be responsible for achieving all key operating metrics, including:
- Customer Service Address additions through capital project completion
- Capital project targets
- Overtime management
- Quality assurance program
- Inventory management
- Construction technician development
- Operating budget adherence
This position requires 24/7 availability and, in some markets, leads a team scheduled to work 7 days per week. This position is responsible for the management of front-line escalations from teams across TDS (e.g., Sales, Customer Repair, Network Engineering, Network OSP Construction, Service Activation, and other internal teams). This includes managing customer and community escalations in a professional manner.
Furthermore, responsibilities also include local vendor selection and management of network construction and maintenance vendors and, at times, facilities management (i.e., janitorial, snow clearing, lawn mowing, HVAC, generators, electrical, etc.)
This position must reside within 50 miles of Boise, ID and involves frequent travel within the markets for coverage. Additionally, this role reports to the office daily and is not a work-from-home (WFH) position.
Responsibilities:
- Directs activities and personnel necessary for the construction of installation and repair of TDS OSP fiber networks to ensure Network Operations project timelines are met on time and within project capital budget requirements. Facilitates meetings with Network Services to depict project timelines, ensures project closing information is submitted in a timely manner, and materials and associate time are properly allocated to projects.
- Provides leadership to the direct team and all other teams involved in OSP construction that creates and maintains a challenging and rewarding environment. Ensures team maintains proper understanding of TDS’ goals and is coached through process improvements as those needs arise.
- Assists Network Services in the planning and execution of all capital projects to ensure are completed in a timely and cost-efficient manner.
- Ensures compliance with all TDS policies, processes, and procedures.
- Maintains good working relationships with all adjacent teams.
- Serves as the management point of contact for all TDS network projects and customer related construction issues in specific market(s).
The functions listed above are intended to describe the general nature and level of work being performed by associates assigned to this job. They are not intended to be an exhaustive list of all responsibilities; other duties may be assigned.
Qualifications:
Required Qualifications
- Bachelors degree (or higher) -OR- 4+ years professional work experience.
- Must have and maintain a valid driver's license.
- 3+ years' experience in the telecommunications industry.
- 2+ years’ experience in a supervisory role or equivalent leadership experience.
Other Qualifications
- Strong overhead and underground fiber construction background a plus with a focus on supervision of construction crews delivering outside plant fiber projects with superior quality and within expected timelines and budget.
- Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
- Demonstrated focus on associate safety.
- Must be able to coach a team of direct reports and team of contractors during emergency conditions such as network outages and cable breaks.
- Must be available to work off-hours when situations dictate.
- Ability to manage multiple tasks while maintaining a positive attitude is a must.
- Excellent problem-solving skills, strong leadership ability, and interpersonal skills are a must.
- Must possess a sense of urgency and a “can-do” attitude.
- Customer Focus Management and/or Total Quality Management training will be considered a plus.
- Must enjoy working with people and team building (i.e., teaching, coaching).
- Computer proficiency required.
- Must be able to multi-task and maintain a sense of urgency related to each separate issue.
- Must be able to handle stressful network outages, and/or customer impacting situations in a calm manner.
Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!
Physical Demands and Work Environment
While performing the duties of this job, the associate is regularly required to sit, stand, write, and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers. The associate is frequently required to move about and reach for items. The associate may occasionally lift and/or move up to 25 pounds. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Benefits
We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!
Associates scheduled to work 20 or more hours per week have access to:
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Life Insurance
- 401(k) Plan
- Generous Vacation & Paid Sick Leave
- Seven Paid National Holidays & One Floating Holiday
- Paid Parental Leave (6 weeks after 12 months of employment)
- Adoption & Surrogacy Assistance
- Employee Assistance & Wellness Programs
Associates working 30 or more hours per week additionally have access to:
- Short-Term & Long-Term Disability
- TDS Service Discounts
- Education Assistance
- Paid Volunteer Time
In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.
Who is TDS Telecom?
TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit to learn more!
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency
The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.
Pay Range (Hr./Yr.):
$75,300.00/Yr. - $122,300.00/Yr.
About Doral Health & Wellness
Doral Health & Wellness is a multi-specialty healthcare organization dedicated to delivering high-quality, integrated care to the Brooklyn community. Our team works collaboratively to support patients with complex medical, behavioral health, and social needs.
We are seeking an experienced and detail-oriented Health Home Supervisor to lead our care management team and support the delivery of coordinated, patient-centered services.
Position Overview
The Health Home Supervisor oversees a team of care managers and ensures the effective delivery of Health Home services in compliance with NYS DOH and Medicaid program requirements. This role focuses on staff supervision, care coordination oversight, quality assurance, and program performance.
Key Responsibilities
- Supervise and support Health Home Care Managers and care coordination staff
- Monitor staff caseloads, productivity, and documentation to ensure compliance with program requirements
- Provide coaching, training, and performance feedback to team members
- Conduct regular case reviews to ensure appropriate care planning and follow-up
- Ensure timely completion of assessments, care plans, and service documentation
- Coordinate with healthcare providers, behavioral health specialists, and community organizations
- Track program metrics and quality indicators to meet performance goals
- Address escalated patient issues and assist with complex cases
- Maintain compliance with HIPAA regulations, Health Home standards, and organizational policies
- Participate in team meetings, audits, and quality improvement initiatives
- Conduct routine documentation and quality reviews to ensure compliance with NYS Health Home standards and Medicaid billing requirements.
- Monitor program performance metrics including engagement, assessments, and care plan completion, and provide coaching to staff to improve outcomes.
- Provide supervision and support to field-based care managers, including guidance on complex cases and member engagement strategies.
- Support program leadership with audit readiness, workflow improvements, and implementation of care management systems (e.g., Foothold, MAPP, or similar platforms).
Qualifications (per NYS DOH requirements)
- Master’s degree required in Social Work, Nursing, Public Health, Healthcare Administration, or a related field
- 2–3 years of experience in care management, case management, or healthcare coordination
- 1–2 years of supervisory or leadership experience preferred
- Knowledge of Medicaid Health Home programs and care coordination models
- Strong leadership, organizational, and communication skills
- Experience with Electronic Medical Records (EMR) and care management platforms
- Experience with NYS Health Home programs and care management platforms such as Foothold (FCM), PSYCKES, MAPP, etc. preferred.
- Experience supervising field-based and remote care management staff.
- Experience coordinating community-based services and benefits (e.g., public assistance, Medicaid recertification, housing, and food resources) to address social determinants of health.
Compensation & Benefits
- Salary: $75,000 per year
- Health, Dental & Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO), Sick Leave & Holidays
- Life & Disability Insurance
- Professional development and training opportunities
- Supportive and mission-driven team environment
Why Join Doral Health & Wellness?
At Doral, you’ll join a dedicated team committed to improving community health through coordinated care, collaboration, and innovation. Your work will directly impact the lives of patients and families across Brooklyn.
Apply today to become part of our growing healthcare team.
$18.00 per hour
To lead and support the stand supervisors in the successful daily operation of assigned locations while maintaining compliance of all food quality and safety standards, company policies and customer service procedures to create a fun and memorable experience for all guests.
Responsibilities:
- Lead and support a team of stand supervisors and associates assigned to your location(s). Assist in the ongoing training and motivation to deliver high quality customer service.
- Enforce proper food preparation and handling procedures in compliance with all health department and Food and Beverage Operation policies regarding sanitation. Regularly inspect equipment and work areas to ensure cleanliness and safety.
- Monitor stock levels and assist in the ordering of supplies as necessary. Ensure that all items are appropriately stored, labeled, handled and rotated.
- Foster a culture of cooperation amongst the management team to ensure smooth coordination between food preparation and service.
- Troubleshoot any issues related to staff, equipment, or customer service promptly with upper management to minimize disruptions of service.
- Enhance the guest experience by maintaining a positive, energetic, and welcoming atmosphere, even during high-traffic periods.
- Ensure that all guests are treated with respect and receive prompt, friendly, and efficient service. Address any guest concerns or issues in a positive, solution-oriented manner.
- Regularly walk the dining area to engage with guests using the "2-finger" method—casually and courteously interacting with guests to check on their satisfaction, gather feedback, and address any issues. This method allows for a friendly, approachable manner without interrupting the guest experience.
- Continually monitor the cleanliness and organization of all units within the assigned area to ensure the safety of all associates and guests
- Provide ongoing feedback and support to supervision and associates, ensuring the highest level of performance and teamwork. Implement coaching and foster development plans when necessary.
- Routinely evaluate associates and provide recommendations for those that are qualified and available for promotion.
- Comply with all Six Flags policies at all times.
Qualifications:
- Proven experience as a supervisor in fast paced, high pressure environment.
- Basic knowledge of food safety and sanitation standards; passed/able to pass ServSafe Alcohol and ServSafe Manager.
- Ability to work flexible hours, including weekends, holidays, and peak season periods.
- Must be professional, outgoing, energetic, self-motivated, and able to motivate others while displaying a positive attitude.
- Comfortable with POS System.
- Strong communication skills.
DCI Donor Services
DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking a Customer Service and Distribution Manager. The Customer Service and Distribution Manager will serve as a member of the Tissue Bank’s management team with responsibility for managing customer relationships and delivering exceptional service. This role contributes to the Tissue Bank’s strategic objectives of revenue growth through the effective management of inventory, coordination of returns/transfers, production planning, order fulfillment, and contract management. It ensures DCI Donor Services remains in compliance with all regulatory guidelines with respect to management of tissue, and recruits, develops and retains talent to create a best-in-class Distribution organization
COMPANY OVERVIEW AND MISSION
For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.
DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili
With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
Key responsibilities this position will perform include:
- Ensures sales goals and budget objectives are met through fulfillment of customer orders and unsurpassed customer service. Creates and distributes inventory report to ensure customers in DCIDS’s donor service areas have first choice to available grafts. Communicates tissue availability to Distributors and Contract Partners as appropriate.
- Determines appropriate “par” levels for tissue inventory to ensure DCIDS can provide appropriate service levels to its customers. Represents Distribution at Production Planning meetings, providing demand requirements based on sales forecasts and processing leads times.
- Maintains a month-on-hand report to monitor and address low demand inventory. Acts as part of team to create programs/pricing or identify alternative outlets to ensure tissue is utilized. Communicates these programs to customers as appropriate.
- Ensures that Distribution department is compliant with all regulatory requirements related to storing, shipping, returning or transferring human donated tissue. Has clear understanding of the Center for Biologics Evaluation and Research (CBER) regulations for HCT/Ps established in 21 CFR Parts 1270 and 1271. Supports Account Managers and Inside Sales Specialists with directions on handling tissue requirements in the field.
- Manages sales agreements with client hospitals, group purchasing organizations (GPOs), distributors and others. Works with Director of Sales to discover requirements to win the contract. Leads negotiation of contract terms. Manages contracts to track renewal dates, alerting management team to any required action. Renegotiates terms as appropriate.
- Supports Distributor relationships by monitoring distribution revenue, calculating commissions, and securing authorization for timely payment.
- Monitors, reports and presents revenue results and tissue utilization to senior management, medical management and medical directors. Supports Sales team with Quarterly Territory Reviews reports.
- Recruits, retains, and develops results driven Distribution team. Advises and counsels, assists, and directs activities to ensure ongoing high performance. Implements timely corrective action when necessary. Identifies training needs to ensure Customer Service Coordinators are proficient in inventory management, regulatory requirements, and interacting with clinical customers.
- Recommends capital equipment and expense budgets. Reviews and approves expense reports and takes necessary steps to keep expenses within approved budgets and policies.
- Performs other duties as assigned.
The ideal candidate will have:
- Associate’s Degree required/Bachelor’s Degree preferred in related field
- Minimum 5+ years of medical device, banked human tissue, or biotechnology sales/marketing experience
- CTBS required within first year of employment
- Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel are required.
- Observes, listens to and talks with employees and others. Stands, sits, and walks. Reads and writes a variety of reports and documents. Travels to OPO and hospital facilities. Lifts up to 50 pounds.
We offer a competitive compensation package including:
- Up to 184 hours of PTO your first year
- Up to 72 hours of Sick Time your first year
- Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
- 403(b) plan with matching contribution
- Company provided term life, AD&D, and long-term disability insurance
- Wellness Program
- Supplemental insurance benefits such as accident coverage and short-term disability
- Discounts on home/auto/renter/pet insurance
- Cell phone discounts through Verizon
- Monthly phone stipend
**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**
You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer – M/F/Vet/Disability.
PI7c69c8eaebf5-3631
The successful candidate will be responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring a positive customer experience.
Key Responsibilities: Respond to customer inquiries via phone, email, or in person Provide accurate information about products and services Resolve customer complaints in a timely and professional manner Maintain records of customer interactions and transactions Process orders, forms, and requests Work closely with other departments to resolve issues Requirements: High school diploma or equivalent Excellent communication and interpersonal skills Strong problem-solving abilities Basic computer skills and familiarity with customer service systems Ability to remain calm and professional when dealing with difficult situations
At US Elogistics Service Corp. DBA CIRRO Fulfillment, we're powering global commerce through fast, intelligent, and scalable fulfillment solutions. With a footprint spanning over 28 million ft2 in 30+ countries and advanced tech like Autonomous Mobile Robots (AMRs), we're redefining how brands deliver customer experiences. We're looking for a Customer Success Specialist to join our North American team and drive long-term customer satisfaction, retention, and growth.
What You'll Do
- Own and manage a portfolio of B2B eCommerce clients, acting as their trusted logistics partner.
- Drive onboarding, adoption, and long-term success with CIRRO's fulfillment services.
- Serve as the client advocate internally—aligning with operations, tech, and sales to ensure a seamless experience.
- Analyze fulfillment performance metrics, proactively address challenges, and drive continuous improvement.
- Conduct regular business reviews and maintain clear communication with stakeholders.
- Identify upsell and expansion opportunities that support client growth.
What You'll Need
- 2+ years experience in customer success, account management, warehouse operations or logistics operations (3PL/eCommerce preferred).
- Strong problem-solving skills and the ability to simplify complex logistics topics for clients.
- Excellent communication and relationship-building abilities.
- Experience with logistics platforms, WMS, or order management systems is a plus.
- Bachelor's degree preferred or equivalent experience in logistics, supply chain, or business.
Why CIRRO
- Competitive pay and benefits
- Fast-growing, tech-forward company
- Collaborative, global team culture
- Room for growth in a high-impact role
CIRRO Fulfillment is an equal opportunity employer.