Highgate Hotels Jobs in Usa

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Compensation: $16 - $18

Key Responsibilities:

• Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
• Handle guest requests and complaints promptly and professionally.
• Manage cash drawer and process payments (room charges, cash, debit, or credit).
• Keep the front desk area and lobby clean and organized.
• Coordinate with housekeeping to ensure room readiness for guests.
• Provide guests with directions and information about the property and local attractions.
• Answer guest calls, messages, and process requests or concerns.
• Run daily reports and ensure the accuracy of information.
• Assist guests with special requests and ensure their satisfaction.
• Follow all company policies, safety procedures, and maintain confidentiality of guest information.

Requirements:

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to work independently and handle stressful situations.
• Proficiency in Windows operating systems and office software.
• Ability to work well with others and develop positive working relationships.
• Ability to lift to 50 pounds occasionally and 10 pounds frequently.

The Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa's specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests. They must hold and maintain a current state license and required insurance.

Greets and completes established procedures for arriving guests by beginning on time for the appointment and completing within the allotted time.

Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.

Effectively inform and educate our guests about specific wellness concerns. Handle guests' questions and concerns professionally and courteously.

Properly care for equipment and use proper amounts of product to assist with cost controls.

Have complete knowledge and understanding of all services and products offered.

Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.

Actively promote home care programs, meeting minimum retail sales goals of 3%. If 3% is not maintained on a consistent basis, will participate in 1-1 coaching from supervisor to increase performance.

Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.

Perform prep work, properly clean and restock room as required.

Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Handle guests' questions and concerns professionally and courteously.

Maintain a positive attitude and contribute toward a quality work environment.

Regularly attend, participate in and support training and staff meetings for the spa.

Education/Formal Training

Must hold and maintain a current state license with a minimum of 500 hours of training. High School diploma or equivalent and required technical certificates

Experience

1 year preferred

Knowledge/Skills

• Must be able to use tact and understanding when dealing with a variety of customer service issues, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communication, including computer screens.
• Must be able to complete appropriate massage techniques to standard.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• Full mobility - Ability to perform full functions of a massage therapist per industry standards for full shift.
• Lifting, pushing, pulling and carrying.
• Bending/kneeling - must be able to accomplish any task required of associates within assigned departments.
• Mobility - must be able to accomplish any task required of associates within assigned departments.
• Continuous standing - must be able to accomplish any task required of associates within assigned departments.
• Climbing up to approximately 40 steps 1% of 40 hour week.

Prolonged standing at indoor, thermostatically climate-controlled workstation.

When you join our family as a full-time team member, you're not just starting a job you're unlocking a world of perks! Enjoy top-notch benefits like medical, dental, and vision coverage, a 401(k) plan, disability and life insurance, exclusive room discounts, free daily meal, tuition reimbursement, and so much more. We're here to support you, both at work and beyond!

ID: 2026-30089

Position Type: On Call

Property: One Ocean Resort and Spa

Outlet: Restaurant

Category: Spa

Address: 1 Ocean Blvd

City: Atlantic Beach

State: Florida

EOE Protected Veterans/Disability

Come join Highgate for the summer in one of our dynamic internships! Our interns have the opportunity to work in multiple departments within Operations. You will learn about the hospitality industry while working in a fun and fast-paced environment. Submit your resume today for consideration! Specific hotel placement will be discussed upon submission of an internship offer.

The Renaissance Hotel Las Vegas is seeking an Operations Intern for summer of 2026.

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

• We are looking for individuals who possess a high level of attention to detail and a strong work ethic.
• This role has direct involvement with both management and employees and strong communication skills are required.
• Applicants must also have the ability to multi-task in a fast-paced environment, have the confidence to provide feedback to management and have strong follow through.
• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.

Pay Range: $20/hr

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Best Western Honolulu, HI

The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers property specific, etc.).

• Buff marble floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for \"Lost and Found\" according to hotel standards.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki.

Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories.

Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach.

The Room Attendant (Full-Time) is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for \"Lost and Found\" according to the standards.
• Ensure overall guest satisfaction.

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Job Description

The Monterey Plaza Hotel & Spa is a luxury property within the Woodside Hotel Group collection. This 282-room property has four penthouse suites, over 30,000 square feet of meeting space.

We are seeking a Meetings & Events Manager to join our award-winning team. The Meetings & Events Manager is responsible for the management of group business after booking by the Sales department; generally, for groups with more than twenty-one (21) sleeping rooms. They will also respond to telephone and online requests for bookings and service of social events and weddings. These responsibilities include client development to ensure profitable events and functions, repeat and referred business. Accordingly, they upsell menus, suggest décor, floral, spa treatments, entertainment, and other enhancements to achieve their sales and guest satisfaction goals. They are a liaison between the hotel’s business interests, hotel personnel, and the group client. The Meetings & Events Manager represents the Monterey Plaza Hotel & Spa in a manner that enhances the reputation of the hotel within their market segment, the local community, and within the industry.

ESSENTIAL FUNCTIONS

1. Executes their market segment’s business plan utilizing hotel assets. Manages client relations, upsells, and represents the hotel and market segment according to luxury property and Monterey Plaza Hotel & Spa standards.
2. Ensures profitable contracts are implemented on behalf of the hotel by regularly reviewing banquet event order details, attending pre-conference and other planning meetings, addressing required food and beverage contribution. Strategies to achieve or exceed their budgeted market segment goals quarterly. Regularly meets with the Director of Meetings & Events to evaluate client development efforts and strategize how to maximize spend.
3. Maximizes sales and service by guiding clients through the finer details of events planning; suggests appropriate room sets, décor, floral, linens, and audio-visual requirements, and menus, spa experience, and other hotel services. Upsells food and beverage.
4. Responsible for guest relations as it pertains to their market segment, which includes development of both prospective and existing business. Conducts site inspections with a guided tour offering detailed descriptions of services offered for potential and definite business by either a pre-arrangement or walk-in basis.
5. Contacts clients to complete the resume questionnaires, review hotel policies and procedures, and finalize their banquet event order including completing special arrangements such as golf tee times, spouse tours, spa treatments, and restaurant reservations. Ensures client’s deposits are received. Confirms completed rooming lists, special arrangements, amenity requests, and menus and distributes all information as required.
6. Creates, writes, proofs, and distributes banquet contracts, banquet event and change orders, room diagrams, and conference resumes. Processes accurate and timely information throughout the hotel as it pertains to their market accounts, performance results and future business. Ensures all on a need-to-know basis are appropriately informed in a timely manner. Completes all reports in a timely and conscientious manner as required or upon request.
7. Ensures Banquets billing information is relayed to Accounts Receivable in a manner that is both accurate and timely. Gives direction to the Banquet Captains to ensure the efficiencies of their respective positions are met as it relates to meeting and exceeding service expectations.
8. Responsible to check banquet room set-ups against banquet event order specifications. Acts as the client liaison with the banquets operational team to ensure functions run smoothly and according to the client’s expectations. Introduces client to the Banquet Captains to ensure the efficiencies of their respective positions are met as it relates to meeting and exceeding the guest’s expectations.
9. Initiates consistent relevant communication with the Banquet Captains, Banquet Sous Chef, the senior Food & Beverage and Rooms management teams in addition to the senior Sales management team with respect to associate performance, client needs, sales efforts, and results.
10. Attends weekly Meetings & Events, Department Head, and Sales & Marketing meetings. Represents the hotel at pre-cons, site visits, trade shows, and other meetings as necessary or as directed.
11. Works cooperatively and in coordination with all other hotel departments and third-parties to deliver exceptional guest service to a luxury property standard.
12. Observes all safety protocols and holds others accountable to hotel and departmental safety standards and procedures.
13. Completes other duties and special projects as assigned.

ADDITIONAL RESPONSIBILTIIES

• Attends post-conference meetings when possible and records client preferences and send thank you notes to the client. Ensures a thank you is emailed along with an evaluation survey.
• Ensures key details have been arranged according to banquet event order specifications and will meet or exceed guest expectations.
• Introduces key guest contacts and meeting planners personally to the operational team responsible for their function. Acts as an on-site liaison for clients.
• Due to the nature of the hospitality industry, they will be required to work a flexible schedule that meets business demands. While the schedule will primarily be Monday through Friday, the schedule may include weekend or holiday shifts.

TRAVEL

This position may travel occasionally for sales blitzes; trade shows or for departmental meetings. Any required travel is primarily local during the business day. Some out-of-area travel may be required and must be pre-approved by the Director of Meetings & Events.

QUALIFICATIONS

• Must have previous or current sales experience and computer experience.
• Long hours sometimes required.
• Good time management skills, the ability to build rapport, upsell, negotiate and close business is critical.
• Working knowledge of Amadeus/Delphi (Salesforce) and MS Office programs, such as Excel, Word, and Outlook is also needed.
• Ability to type a minimum of 50 words per minute, proofreading skills.
• Must be able to communicate with all departments effectively and efficiently.
• Ability to work independently and have good time management skills.
• Ability to work a flexible schedule, including evenings, weekends and holidays, is required.
• Must have high degree of attention to detail, organizational skills, excellent communication skills (both oral and written).
• Strong leadership capabilities and the ability to build client relationships with internal and external customers.
• The position requires a high level of professionalism.

REQUIRED EDUCATION AND EXPERIENCE

High School diploma or GED needed.Two to four-year college undergraduate degree is preferred or the equivalent in work experience. Previous convention services, sales or catering experience is preferred. Hotel experience is strongly preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position operates in varied environments, which may include home office, client offices, various modes of transportation, hotel and conference trade shows, and site visits. They will routinely use standard office equipment such as computers, phones, photocopiers, and filing cabinets. The position requires traveling to and from businesses resulting in prolonged sitting in a car, airport or plane, or in an office.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions and extreme cold. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

PAY SCALE

The pay scale for this position is $36.58 per hour and bonus eligible. This is the pay rate for this position that the Hotel reasonably expects to pay.

Monterey Plaza Hotel and Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American’s With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.

Who are we looking for? Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Why Should You Work for Shamin Hotels? Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more! Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine. Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

How to Apply: If you are passionate about hospitality and ready to embark on a rewarding career with Shamin Hotels, we want to hear from you! Please apply here: Enter the job title and location and apply!

As a Shuttle Driver, you will play a key role in providing safe and efficient transportation services for guests and customers of our establishment. You will be responsible for operating a shuttle vehicle, adhering to traffic and safety regulations, and ensuring a positive experience for passengers during their journey.

• Safe Operation of Vehicle: Drive shuttle vehicles, such as vans or buses, in a safe and responsible manner, adhering to all traffic laws and regulations.
• Passenger Transportation: Transport guests and customers to and from designated locations, such as airports, hotels, event venues, or other attractions, following predetermined routes and schedules.
• Customer Service: Provide friendly and courteous customer service to passengers, assisting with loading and unloading luggage or belongings as needed, and answering any questions they may have about the transportation service or destination.
• Vehicle Maintenance: Perform pre-trip and post-trip inspections of the shuttle vehicle to ensure it is in proper working condition, reporting any issues or concerns to management promptly.
• Cleanliness and Presentation: Maintain cleanliness and tidiness of the shuttle vehicle, both inside and out, ensuring a clean and comfortable environment for passengers.
• Communication: Communicate effectively with passengers, colleagues, and management regarding schedule changes, delays, or other relevant information to ensure smooth operations.
• Safety Awareness: Remain vigilant and alert while driving, anticipating and responding to potential hazards or emergencies to ensure the safety of passengers and other road users.
• Record Keeping: Maintain accurate records of mileage, passenger counts, and other relevant information as required by company policies and procedures.

Join our team and be a part of providing reliable and comfortable transportation services for our guests and customers!

About Us: In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states.

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Top Requirements: Team Up: Be Golden, Collaborate and Help Others Succeed. Own It: Be a role model, Embrace Responsibility and Keep Learning. Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications:

• Driver's License: Valid driver's license with a clean driving record and ability to operate passenger vehicles in compliance with local regulations.
• Commercial Driver's License (CDL): Depending on the size and type of shuttle vehicle, a CDL may be required. (Note: Check local regulations and company policies.)
• Customer Focus: Passion for providing excellent customer service and creating a positive experience for passengers.
• Safety Consciousness: Commitment to safe driving practices and adherence to traffic laws and regulations.
• Communication Skills: Clear and effective communication skills, with the ability to interact professionally with passengers and colleagues.
• Physical Stamina: Ability to sit for extended periods and perform vehicle-related tasks such as loading and unloading luggage.
• Flexibility: Willingness to work flexible hours, including early mornings, evenings, weekends, and holidays, based on transportation needs.
• High school diploma or equivalent.

We are currently hiring for a Sales Manager. The ultimate mission of this role will be to solicit, sell, and contract rooms for the assigned markets in coordination with transient demand patterns and existing group business to maximize hotel rooms and related revenues. To accomplish this the Sales Manager will be responsible for maintaining and growing relationships with existing accounts and soliciting new group sales accounts.

Key Duties & Responsibilities:

• Creates and executes strategic sales plans to identify, attract and retain appropriate business to the hotel
• Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections, and written communication
• Attend trade shows, industry meetings, and community events
• Overnight travel for business-related activities as needed
• Prepare sales proposals for, meet with and entertain clients as deemed appropriate based on individual clients and accounts
• Skillfully respond to incoming leads and maximize conversion from all lead sources
• Analyze and manage business opportunities to achieve the highest profit margins for department and hotel
• Knowledge of local market trends, competition, and key accounts of the hotel
• Creatively sells available hotel space to maximize revenue
• Negotiate and finalize contracts within approved Crestline guidelines
• Ensure proper usage and that all required information is entered into sales software including all significant client communication
• Establishes on-sight customer contact as needed and introduces customers to the service staff
• Follows up with clients after each function to ensure satisfaction and solicit additional business
• Conducts oneself at all times in a professional business manner, acts as a professional representative of the hotel, and is an enthusiastic member of the sales team
• Volunteers and assists other sales members as needed in the achievement of their goals to ensure departmental and hotel goals are met
• Assists Director of Sales with an annual business plan and budget
• Executes and drafts sales action plans
• Position may be required to occasionally work flexible hours and weekends

This position may or may not include:

• Obtaining rooming lists, catering selection, and set-up details from clients
• Finalizing BEOs and contacting customers for final counts as needed
• Trace files to ensure correct payment
• Proper procedures pre and post function to ensure payment
• Communicates with appropriate departments regarding set-up changes and final count
• Ensures that guest rooms and meeting rooms are blocked
• Provide accurate forecasts to operational departments to ensure proper staffing

Education and Experience:

• Must have a high school diploma or GED. Bachelor's degree preferred.
• One to two years of experience in hotel and/or conference center sales; or any equivalent combination of education and experience which provides the above knowledge, skills and abilities.
• Ability to utilize a variety of computer programs effectively and efficiently, e.g., Word, Excel, PowerPoint, Outlook, property management system, sales software, timekeeping system, etc.
• Requires good communication skills, both verbal and written. Must be able to speak, read, write, and understand English.
• Advanced knowledge of sales skills, revenue management, writing and executing action plans, and hotel operations.
• Able to set priorities, plan, organize, and delegate.

Preferred Skills and/or Education:

• Hotel Sales Experience

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

ENGINEER | ARRIVE AUSTIN

POSITION PROFILE

We're looking for a seasoned Engineer that's savvy with preventative maintenance and ongoing repairs to ensure our hotel is safe and comfortable for guests and our team!

ABOUT ARRIVE AUSTIN

Located in the heart of East Austin, ARRIVE Austin is the perfect neighborhood hotel for guests looking for a blend of modern luxury, local authenticity, and friendly hospitality. With meticulously designed rooms and three distinct dining outlets, ARRIVE Austin welcomes travelers and locals alike. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at ARRIVE Austin!

THE TASK AT HAND:  

• Conducting ongoing room inspections to identify repair needs  
• Installing or repairing sheet rock and other wall coverings 
• Painting and painting touch-ups as needed throughout the property 
• Installing and repairing basic electrical fixtures, from replacing light switches to swapping lightbulbs 
• Repairing fixtures and furniture 
• Installing, replacing, and programing televisions 
• Performing minor plumbing functions 
• Replacing and repairing heating and cooling pumps as well as preventative maintenance on HVAC units 
• Tracing and repairing all types of water lines  
• Troubleshooting and repairing kitchen equipment 
• Maintaining repair and preventive maintenance records while following service recovery guidelines 
• Adhering to work to local, state and Federal codes while performing all building maintenance needs.  
• Supporting the operations team and completing some House Person functions in the event of staffing shortages or busy periods.  
• Practicing safe work habits by wearing protective safety equipment and complying with MSDS and OSHA standards  
• Helping to ensure overall guest satisfaction 
• Working a flexible schedule based on hotel occupancy or emergency repair needs 

WHAT WE'RE LOOKING FOR: 

• A positive, upbeat attitude and a passion for building maintenance 
• A collaborative team member that’s happy to pitch in, support coworkers, and try things differently if the situation calls for a quick pivot.  
• A good communicator 
• Top-notch organization skills and the ability to prioritize projects 
• The ability to safely work throughout a shift. Tasks may include walking, standing, bending, and lifting supplies up to 50lbs.  
• Comfort in a fast-paced environment 
• 5+ years of experience in general repair and building maintenance 
• Professional skilled trade licensing in plumbing & electrical preferred, but not required 
• A flexible work schedule as weekend and holiday shifts may be required from time to time 
• Requires mobility and prolonged standing, walking, bending and lifting up to 50 lbs 
• Extensive knowledge of AC systems & refrigeration 

WHAT'S IN IT FOR YOU:  

•  A competitive compensation package including medical, dental, vision, and life insurance. 
• 401(k) retirement plan (future you will love this one!) 
• Paid time off, holiday pay, and sick pay when you’re under the weather. 
• Career advancement in an organization committed to helping star employees thrive. 
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities. 
• Professional development that sets you up for success across multiple hospitality career paths. 
• A collaborative work environment where your creative ideas can come to fruition. 
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!) 
• Hands-on training with a nimble team. 

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. 

For more information, visit or follow @palisociety 

For more information, visit or follow @lepetitpali 

For more information, visit or follow @arrivehotels 

We are an E-Verify Employer/Somos un empleador de E-Verify. 

• 5+ years’ experience working in general repair and maintenance
• Professional skilled trade licensing in plumbing & electrical preferred, but not required
• Must be able to work a flexible schedule and shifts – weekends & holidays as needed by the department

MORE ABOUT US: 

Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service. 

We’re a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we’re always looking for spirited, hardworking, passionate people that can join our team and grow with us! 

We are seeking a driven Business Travel Sales Manager to lead strategic sales efforts and grow corporate travel business for our luxury boutique hotel. This role focuses on building relationships with corporate clients, driving revenue through targeted sales strategies, and leveraging Marriott platforms to increase visibility and bookings.

The ideal candidate is a relationship builder with strong market knowledge, a passion for hospitality, and a proven track record of converting prospects into long-term business partnerships.

We specialize in lifestyle boutique hotels and restaurants, where exceptional food, beverage, and hospitality come together to create unforgettable guest experiences. Every detail matters—from thoughtfully designed spaces to personalized service that engages all five senses.

Our teams are passionate storytellers who bring our hotels and restaurants to life within the communities we serve. If you thrive in a creative, collaborative environment where innovation and excellence are the standard, we invite you to join our team of Experience Curators.

• Develop and execute strategic plans to grow Business Travel (BT) revenue
• Build and maintain relationships with corporate travel managers, travel buyers, and key accounts
• Identify new corporate opportunities through networking and local market engagement
• Collaborate with hotel leadership and revenue teams to align sales strategy and revenue goals
• Leverage Marriott systems and programs to maximize hotel exposure and drive bookings
• Manage the sales cycle from prospecting through closing and account management
• Track and report on sales activity, performance, and market trends

You’ll thrive here if you believe:

• Innovation means challenging the status quo and continuously improving
• The smallest details create the most memorable guest experiences
• Hospitality is about cultivating meaningful moments for both guests and colleagues
• Hotels and restaurants play an important role in the communities they serve
• Creativity and collaboration drive exceptional results

• Building relationships and networking within the local business community
• Driving strategic sales efforts alongside hotel leadership
• Leveraging Marriott programs and platforms to increase visibility
• The satisfaction of turning prospects into confirmed business

• Proven Business Travel sales experience in full-service, four-diamond, or luxury boutique hotels
• Exceptional communication and relationship-building skills
• A results-driven mindset with the ability to achieve and exceed sales goals
• Familiarity with Marriott systems, including Lightspeed and CI/TY

• Bachelor’s degree preferred
• OR 3+ years of Business Travel sales experience
• No licenses or certifications required