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Usherwood Office Technology is a proud family-owned business with a rich legacy of delivering innovative office technology solutions, including managed IT services, print management, and cutting-edge office equipment. For decades, we have fostered a warm collaborative environment where our employees thrive, building meaningful relationships with teammates who share a passion for excellence and client success. At Usherwood, we are dedicated to empowering our clients and each other. With real opportunities for professional growth and career advancement, you'll work alongside supportive colleagues who make every day rewarding.
We are currently looking to hire an Administrative Sales Support Specialist to work from Usherwood’s HQ in Syracuse, NY. This is an excellent entry‑level opportunity for someone looking to begin or grow a career in sales support, customer service, or business operations. This role works closely with our sales team and internal partners to help keep client orders and agreements moving smoothly.
Key Responsibilities
- Process sales orders, ensuring required details are complete, accurate, and submitted on time
- Assist sales professionals with day‑to‑day requests so they can spend more time with clients and prospects
- Respond to requests promptly and provide helpful, easy‑to‑understand explanations with support from your team
- Support lease approvals, upgrade quotes, and other pre‑sales activities with guidance and training
- Work with pricing and sales teams to help move special pricing requests forward
- Learn and help reinforce required agreement paperwork across all Usherwood offerings
- Perform an initial review of new client agreements to ensure information is complete (training provided)
- Partner with sales professionals and clients to correct or clarify agreements after submission
- Take ownership of assigned client transactions from submission through delivery or project completion, with team support
Skills & Qualifications
- Strong communication skills and a positive, team‑oriented attitude
- Willingness to learn new systems, processes, and products
- Basic organizational skills with the ability to manage multiple tasks
- Comfort working in a fast‑paced, collaborative environment
- Previous administrative, customer service, or sales support experience is helpful but not required
What We Offer
- Compensation: Competitive base salary with quarterly bonus opportunity.
- 4 weeks PTO!!!
- Benefits: Comprehensive health, dental, and vision insurance, 401K with company match, PTO / Holidays, and much more.
- Culture: Join a team that values growth, innovation, and world class service.
- Career Development: Excellent training where you’ll be working alongside industry experts and leaders committed to your success.
Equal Opportunity Employer:
At Usherwood Office Technology, we are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We proudly provide Equal Employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Our family-owned culture thrives on embracing unique perspectives and we strive to create an environment where every employee can grow, contribute, and belong. Join us in building a brighter, more inclusive future!
GSD is seeking a highly skilled and client-focused Solutions Architect to join our growing team in Hanover Park, IL. This role serves as a key technical leader, bridging sales, engineering, and project delivery to design and implement innovative IT solutions.
The ideal candidate is both strategic and hands-on—capable of translating business needs into scalable, secure, and well-documented technical solutions while supporting revenue growth and ensuring operational excellence.
Key Responsibilities
Pre-Sales & Sales Engineering
- Partner with sales leadership to conduct technical discovery and client needs assessments
- Design and present customized solutions across managed services, cloud, security, and infrastructure
- Lead technical discussions in client meetings, proposals, and demonstrations
- Develop scopes of work, including assumptions, constraints, and pricing inputs
- Support RFPs, RFIs, and technical evaluations
Solution Design & Architecture
- Assess client environments, infrastructure, workflows, and security posture
- Design scalable, secure, and cost-effective solutions aligned with MSP best practices
- Architect solutions across on-premises, cloud, hybrid, networking, security, and disaster recovery environments
- Validate solutions against client objectives, compliance requirements, and internal standards
Documentation & Knowledge Management
- Create clear, comprehensive technical documentation, including:
- Solution designs and architecture diagrams
- Statements of Work (SOWs) – technical sections
- Implementation plans and runbooks
- Configuration standards and assumptions
- Ensure all solutions are properly documented and transitioned to support teams
- Maintain documentation within internal systems for scalability and consistency
- Contribute to standard solution templates, service catalogs, and technical playbooks
Client Engagement & Advisory
- Serve as the primary technical advisor during discovery, implementation, and early lifecycle phases
- Communicate complex technical concepts to both technical and non-technical stakeholders
- Build and maintain strong client relationships
- Identify opportunities for optimization, standardization, and future enhancements
Continuous Improvement & Enablement
- Stay current on emerging technologies, cybersecurity trends, and vendor roadmaps
- Maintain and pursue relevant certifications
- Share knowledge and best practices across teams
- Assist in refining service offerings, onboarding processes, and delivery standards
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 10+ years of experience in IT engineering, solution architecture, or technical pre-sales within an MSP or IT services environment
- Proven experience coordinating or leading technical projects
Technical Expertise
- Microsoft 365 and Azure
- Networking and firewall technologies
- Cybersecurity principles and compliance frameworks
- Virtualization (VMware and/or Hyper-V)
- Backup, disaster recovery, and business continuity solutions
- Strong PBX/telephony experience
- Experience creating client-facing technical documentation and project deliverables
- Excellent communication, organization, and time-management skills
Preferred Certifications
- Microsoft Certified: Azure Solutions Architect
- AWS Certified Solutions Architect
Key Competencies
- Strong attention to detail and organizational skills
- Consultative, client-first mindset
- Ownership and accountability for technical solutions
- Collaborative and team-oriented approach
- Ability to manage multiple priorities in a fast-paced environment
- Professional, confident, and solution-driven demeanor
- Willingness to travel locally and perform onsite client assessments and site surveys
I have a long term contract opportunity in Midtown Manhattan for a Project Manager (heavy Technology & HR focus) for one of our leading clients in Midtown. This role will touch HR Talent Acquisition and HR Digital teams including Corporate Tech and Finance teams.
*** No 3rd parties or sponsorship provided
This is a 12 month position
Rate: $60-$75/hr
Responsibilities:
- Owns day to day responsibility for technology project deliverables across all phases of system implementation, from planning through deployment and stabilization.
- Define project governance and manage all aspects of a project life cycle to bring about the desired outcomes (includes Project initiation, Stakeholder management, Development, UAT, Test, Implementation, Change management, Production validation)
- Develop and manage detailed project plans, schedules, milestones, dependencies, and work breakdown structures for technology activities.
- Track and report project status, risks, issues, dependencies, and to sponsors and governance forums on a regular cadence.
- Partners with HR Talent Acquisition, HR Digital Strategy, Corporate Technology, Finance and vendor(s) to ensure alignment between business requirements and technical solutions.
- Facilitate effective communication across IT, shared services, infrastructure, and business teams to support successful system delivery.
- Ensure system implementations follow established processes, project management disciplines, controls, and governance models.
- Coordinate activities related to system configuration, integrations, testing, cutover planning, deployment, and post implementation support.
- Identify, assess, and manage project risks, issues, and interdependencies; develop and execute mitigation and contingency plans in partnership with technology and business owners.
- Proactively escalate risks and issues to ensure timely resolution and minimal impact to delivery timelines.
Qualifications:
- Experience managing technology projects or system implementations, preferably in complex enterprise environments.
- Demonstrated experience delivering system implementations involving multiple technical teams, vendors, and stakeholders.
- Strong knowledge project governance, and project management best practices.
- Proficient using Smartsheet, Jira Align, Jira, SharePoint, ServiceNow and other software for projects and task management.
- Proficient using tools such as Visio, Mural, Miro, Smart Draw or Lucid Cart for process mapping.
Pluses:
- PMP, Agile, or similar project management certification.
- Change Management experience.
- Oracle and Workday knowledge.
- Delivering Transformation initiatives
- Experience supporting HR Business a plus
Lori Sklarski
Senior Technical Recruiter, PRI Technology
Direct:(973)-354-2797
Office: 973.732.5454 x27
Cell: 973.432.9968
About the Company
Usherwood Office Technology is a proud family-owned business with a rich legacy of delivering innovative office technology solutions, including managed IT services, print management, and cutting-edge office equipment. For decades, we have fostered a warm collaborative environment where our employees thrive, building meaningful relationships with teammates who share a passion for excellence and client success. At Usherwood, we are dedicated to empowering our clients and each other. With real opportunities for professional growth and career advancement, you'll work alongside supportive colleagues who make every day rewarding.
About the Role
We are currently looking to hire an Administrative Sales Support Specialist to work from Usherwood’s HQ in Syracuse, NY. This is an excellent entry-level opportunity for someone looking to begin or grow a career in sales support, customer service, or business operations. This role works closely with our sales team and internal partners to help keep client orders and agreements moving smoothly.
Responsibilities
- Process sales orders, ensuring required details are complete, accurate, and submitted on time
- Assist sales professionals with day-to-day requests so they can spend more time with clients and prospects
- Respond to requests promptly and provide helpful, easy-to-understand explanations with support from your team
- Support lease approvals, upgrade quotes, and other pre-sales activities with guidance and training
- Work with pricing and sales teams to help move special pricing requests forward
- Learn and help reinforce required agreement paperwork across all Usherwood offerings
- Perform an initial review of new client agreements to ensure information is complete (training provided)
- Partner with sales professionals and clients to correct or clarify agreements after submission
- Take ownership of assigned client transactions from submission through delivery or project completion, with team support
Qualifications
- Strong communication skills and a positive, team-oriented attitude
- Willingness to learn new systems, processes, and products
- Basic organizational skills with the ability to manage multiple tasks
- Comfort working in a fast-paced, collaborative environment
- Previous administrative, customer service, or sales support experience is helpful but not required
Pay range and compensation package
- Compensation: Competitive base salary with quarterly bonus opportunity.
- 4 weeks PTO!!!
- Benefits: Comprehensive health, dental, and vision insurance, 401K with company match, PTO / Holidays, and much more.
- Culture: Join a team that values growth, innovation, and world class service.
- Career Development: Excellent training where you’ll be working alongside industry experts and leaders committed to your success.
Equal Opportunity Statement
At Usherwood Office Technology, we are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We proudly provide Equal Employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Our family-owned culture thrives on embracing unique perspectives and we strive to create an environment where every employee can grow, contribute, and belong. Join us in building a brighter, more inclusive future!
Job Title: BSA III - Benchtop IT Specialist – Imaging & Systems Support
Location: Thousand Oaks, CA (Onsite daily)
Department: OPS Benchtop IT / Information Technology
Pay up to $45/hr. (No PTO and No Paid Holidays)
3-Month Contract (No C2C/No Visa Sponsorship/No Student Sponsorship)
About the Role:
Scope: IC Setup & Imaging - Image non-reg/reg SCCM/LACE build, domain join, patch, CrowdStrike deploy
Software Installation - Support app installation configure drivers etc
IDA Integration - Prepare IC for IDA automated data management if applicable
IQ/OQ Vendor Support - Assist vendors during qualification, verify connectivity etc
SmartSync Data Transfer - Configure SmartSync for automated network data transfer if required
Internal Documentation & inventory management - Record system/PC details and locations in FLASH SCCM SNOW AD etc
Required Qualifications:
- Minimum 5 years work experience.
- Proven experience in IT systems imaging and deployment, preferably using Microsoft SCCM and LACE tools.
- Familiarity with endpoint security software such as CrowdStrike.
- Experience in software installation and driver configuration on Windows platforms.
- Ability to work closely with vendors during qualification activities.
- Strong documentation and inventory management skills, experience with FLASH, SCCM, SNOW, AD or similar tools.
- Excellent problem-solving skills and attention to detail.
- Effective communication skills to collaborate with cross-functional teams.
Preferred Skills:
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- Experience in pharmaceutical or biotech industry benchtop IT support.
- Knowledge of IT compliance and validation processes.
- Familiarity with networked data transfer technologies and protocols.
- Certification in Microsoft technologies or ITIL is a plus.
The estimated pay range for this position is USD $40.00/Hr - USD $45.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
In this role, the candidate will be responsible for ensuring the program technical development is performed to meet all technical, cost, and schedule requirements.
This includes but is not limited to: Planning and execution of program activities Documenting and approval of program plans Ensuring life-cycle process adherence Risk identification and management Customer and Senior Leadership interaction Overall program coordination during the program lifecycle The individual Engineering Functional Task Leaders (Systems Engineering, Software Engineering, Aeronautical Engineering, Specialty Engineering, Logistic Engineering, Technical Publications, etc.) report to and take direction from the Project Engineer for the assigned program operations.
In addition, Project Engineers are the key technical interfaces to Customers and have the responsibility to interact with Customers at every phase of the program lifecycle.
The Project Engineering candidate will also help with the capture of new business and development of bid estimates and technical responses.
Provide engineering leadership to a cross-functional team to resolve design and integration challenges Lead the engineering team to create and deliver formal Design Review presentations including SRR, PDR, CDR, and TRR Track Engineering Performance Metrics and brief program status on a monthly basis to senior engineering leadership Track cost and schedule execution and be able to explain any variances and the path to get back to program targets Provide leadership for cross-functional teams in bid/proposal and program planning including BOE generation and Technical Volume responses to customer ROMs, RFIs, and RFPs Setup bid tools used during bid generation and track required completion status.
Ensure program execution and Bid/Proposal development are in accordance with engineering processes and policies Ensure compliance with performance, reliability, and safety standards Ability to travel as needed based on business demands Qualifications: Bachelor's Degree and minimum 9 years of prior relevant experience.
Graduate Degree and a minimum of 7 years of prior related experience.
Experience in program planning, guidance, and engineering execution within scope, schedule, and budget.
Aero Engineering (Mechanical, Electrical, Flight Sciences) Software/Hardware Engineering Systems Engineering (including Test Engineering) Project Engineering An active DoD Secret Security Clearance which requires U.Demonstrated experience in leadership by being a Task Leader, IPT Leader, and/or Functional Manager, or other similar leadership roles Experience understanding of engineering processes and policies Demonstrated experience in communicating with internal and external Customer stakeholders L3Harris Technologies is proud to be an Equal Opportunity Employer.
All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws.
L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance.
Security clearances may only be granted to U.S.
citizens.
By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
Please click here for the E-Verify Poster in English or Spanish .
For information regarding your Right To Work, please click here for English or Spanish .
Duration: 6 months with potential for extension/conversion
Location: 100% Remote
ServiceNow ITSM Pro and ITOM Technical Solution Architect
We are seeking a highly skilled and experienced ServiceNow ITSM Pro and ITOM Technical Solution Architect to join our team. The successful candidate will have hands-on experience with ServiceNow ITSM Pro and ITOM platform and will be responsible for designing and implementing the overall architecture and technical solution for our ITSM Pro and ITOM platform.
Credentials: Required
* ServiceNow Certified System Administrator (CSA)
* ServiceNow Certified Implementation Specialist (CIS) - ITSM Pro and ITOM
Nice to have:
* ITIL Foundation Certificate in IT Service Management
* ITIL Intermediate Certificate in Service Design
* ITIL Intermediate Certificate in Service Transition
Required Experience:
5+ years of related work experience or equivalent combination of transferable experience in Technology application design and development
5+ years of work experience designing systems/applications architecture on progressively complex IT projects.
Required Education:
Related Bachelor's degree in an IT related field or relevant work experience
Key Responsibilities:
1. Develop and implement ITSM Pro and ITOM solution architecture, design, and configuration, with hands-on experience in ServiceNow platform
2. Ensure solution meets business needs, is scalable, secure, and cost-effective, with a focus on delivering high-quality solutions
3. Collaborate with stakeholders to gather requirements and define solution scope, with excellent communication and interpersonal skills
4. Design and implement ITSM Pro processes, workflows, and integrations (Incident, Problem, Change, Service Request, etc.), with hands-on experience in ServiceNow ITSM Pro
5. Design and implement ITOM processes, workflows, and integrations (Discovery, Orchestration, Event Management, etc.), with hands-on experience in ServiceNow ITOM
6. Develop and maintain technical documentation, including solution designs and architecture diagrams, with excellent technical writing skills
7. Provide technical guidance and support to junior architects and implementation team members, with a focus on knowledge sharing and team collaboration
8. Ensure solution aligns with ITSM and ITOM best practices and ServiceNow guidelines, with a focus on delivering high-quality solutions
Hands-on Experience:
* 3+ years of hands-on experience with ServiceNow ITSM Pro and ITOM platform
* Experience with ServiceNow configuration and customization
* Experience with ITSM and ITOM processes and best practices (ITIL, etc.)
* Experience with integration with other ServiceNow modules (CMDB, Asset Management, etc.)
* Experience with IT architecture and design principles
* Experience with scripting languages (JavaScript, etc.)
* Experience with data modeling and database design
Technical Expertise:
* ServiceNow ITSM Pro platform (Incident, Problem, Change, Service Request, etc.)
* ServiceNow ITOM platform (Discovery, Orchestration, Event Management, etc.)
* ITSM and ITOM processes and best practices (ITIL, etc.)
* ServiceNow configuration and customization
* Integration with other ServiceNow modules (CMDB, Asset Management, etc.)
* IT architecture and design principles
* Scripting languages (JavaScript, etc.)
* Data modeling and database design
Leadership and Collaboration:
* Serve as a technical advisor and subject matter expert for ITSM Pro and ITOM solutions
* Collaborate with cross-functional teams to resolve technical issues and implement solutions
* Provide technical guidance and mentorship to junior architects and implementation team members
* Facilitate design and implementation of flexible, scalable, and cost-effective solutionsPosition is offered by a no fee agency.
The Technical Publications team is a group of professionals committed to providing quality and timely publication deliverables for commercial and government projects in a dynamic environment.
Compile and structure researched technical information for development of documentation.
Authoring/Generating content for illustrated parts catalogs/maintenance manuals/flight operation/mission systems/Instructions for Continued Airworthiness (ICA) documents, in an Unstructured/Structured FrameMaker environment or other authoring software for commercial and/or Air Force, Army, or Navy programs.
Work closely with the management team to stay updated on project budgets, timelines, milestones, and deliverables.
May manage projects or processes with general supervision.
Works to achieve operational targets for specific programs and projects with moderate impact on departmental results.
Proficiency in using Adobe Acrobat, FrameMaker and Microsoft Office.
Excellent organizational skills and the ability to manage multiple projects simultaneously while meeting deadlines.
Strong attention to detail and a commitment to producing high-quality work.
Qualifications: Bachelor's Degree with nine (9) years of prior technical writing experience.
Graduate Degree with seven (7) years of prior technical writing experience.
In lieu of a degree, a minimum of thirteen (13) years of prior technical writing experience in an Aerospace-driven environment or within the defense industry .
Demonstrated writing, editing, and proofreading skills, with the ability to communicate complex technical information clearly and effectively.
Must have Active Secret Clearance at the time of hire.
Preferred Additional Skills: End User experience in the Military/DoD industry.
All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws.
L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance.
Security clearances may only be granted to U.S.
citizens.
By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
Please click here for the E-Verify Poster in English or Spanish .
For information regarding your Right To Work, please click here for English or Spanish .
MSR Technology Group DBA Infomatics has been an Inc 500/5000 corporation for the last 7 years in a row. We have an urgent need for Salesforce Product Manager. Please find the job details below.
Title: Salesforce Product Manager
Location: Boston, MA (Remote)
Duration: Long Term Contract
Job Description:
Key Responsibilities
- Serve as the primary product owner for Salesforce Student Experience and Case Management solutions.
- Engage with academic and administrative stakeholders to understand needs, processes, and pain points.
- Facilitate collaborative design workshops/JAD sessions to define current state, desired outcomes, and solution concepts.
- Develop a clear future-state vision and translate it into actionable roadmaps and product strategies.
- Write high-quality user stories, epics, and acceptance criteria for development teams.
- Partner with Salesforce architects and developers to ensure solutions align with best practices and institutional goals.
- Lead initiatives tied to omnichannel case management, including telephony, digital engagement, and service workflows.
- Ensure solutions support a seamless, student-centered experience across the University.
- Promote AI tools and practices that enhance productivity, documentation, and delivery speed.
- Monitor success metrics and continuously improve product functionality and user experience.
Qualifications
Required:
- 5+ years of product management, business analysis, or CRM solution experience.
- Strong understanding of Salesforce, especially Service Cloud, Case Management, and omnichannel capabilities.
- Demonstrated ability to facilitate workshops, gather requirements, and translate complexity into clear recommendations.
- Exceptional ability to write structured, developer-ready user stories.
- Broad understanding of how business processes, data, UX, and technical architecture intersect.
- Proven ability to influence and communicate effectively with cross-functional teams.
- Comfort with using AI-powered tools to enhance personal and team effectiveness.
Preferred:
- Experience in higher education or large, complex organizations.
- Familiarity with Salesforce Experience Cloud, Marketing Cloud, or AI-driven service workflows.
- Experience with human-centered design or service design methodologies.
What Makes Someone Successful in This Role
- Deep curiosity about how processes, data, and systems work.
- Ability to translate business complexity into simple, actionable technical direction.
- Skilled facilitator of collaborative design workshops.
- Strong grounding in Salesforce capabilities, especially around Case Management, Service Cloud, and omnichannel communications.
- Comfort operating across multiple domains (business, UX, data, tech).
- Exceptional ability to write structured, developer-ready user stories.
- Natural inclination to use AI tools to increase productivity and effectiveness.
If you have the above skills/experience, please share your resume in confidence to:
Recruiter Name: Sravan
EOE
12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)
Onsite daily in 19106 (Philadelphia, Pennsylvania)
Pay up to $38.50/hr. (No PTO and No Paid Holidays)
The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.
The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.
Responsibilities:
- Be the face of IT to corporate employees in the respective office location.
- Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
- Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
- Work to improve the procurement and asset management practices for IT hardware and software.
- Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
- Work with Finance and IT leadership to manage budgets and costs for IT spend.
- Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
- Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
- Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
- Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
- Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
- Participate in after-hours, on-call support rotation.
Required Skills:
- 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
- Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
- Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
- Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
- Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
- Customer focused approach to delivering excellent service and support to internal customers.
The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.
Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
