Hexaware Technologies Jobs in Usa
7,960 positions found — Page 19
Position Purpose:
The primary purpose of this position is to obtain new customers and grow existing customers’ business by partnering to advise and consult on current and future IT needs. The Sr. Account Manager will facilitate the entire sale from creating the opportunity to closing deals. All while demonstrating exceptional technology knowledge from IT equipment to managed services.
Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific duties from this list does not exclude them from the position if the work is similar, related, or is an essential function of the position.
Position Responsibilities:
- Manage all customer opportunities, quotes, and orders in the appropriate MNJ system.
- Partner with available resources to meet customer needs (vendors, internal engineer, etc.).
- Continually prospect new opportunities.
- Conduct outbound phone calls and receive inbound inquiries on a daily basis.
- Attend sales meetings. These include annual company kick-off, SVS events, and monthly meetings.
- Participate in MNJ marketing activities and drive attendance to local marketing events.
- Conduct customer business reviews.
- Utilize heat mapping to manage and grow customers.
- Present annual business plan and periodic major account reviews to sales management.
- Other duties as assigned.
Position Requirements:
- High school diploma or equivalent required.
- At least 3 years of experience in IT sales.
- Must meet gross profit expectations outlined in sales title policy.
- Must be proficient in problem discovery & solution selling.
- Effective communication skills, both written and verbal.
- Must be highly organized and possess the ability to multi-task on a daily basis.
- Must have the ability to manage time to maximize sales.
- Strong negotiating skills.
- Proficient with Microsoft Office products (Outlook, Word and Excel).
- Must be able to read, write, speak, and understand the English language.
- Must possess the ability to deal tactfully with vendors, customers, employees, and the general public.
MNJ recognizes that our employees are our biggest asset and that is why we stress the importance of our culture and climate in our daily work. We value and treat our colleagues with respect and promote working hard by also having fun at work. Our team is a passionate group of individuals in every department that are looking to give our clients the best experience possible.
MNJ values our employees, and we want them to be healthy and happy. We offer competitive salaries and a diverse blend of benefits to ensure that we are a great place to work!
- Medical, dental, and vision insurance
- Company-paid Health Reimbursement Account (with applicable medical plans)
- Flexible Spending Accounts (Health and Dependent Care)
- Company-paid life and AD&D insurance
- 401k (pre-tax and Roth options available) along with company matching
- Voluntary supplemental life and AD&D insurance
- Voluntary short-term disability
- Voluntary long-term disability
- Accident Insurance
- Critical Illness Insurance
- Company-paid telehealth
- PTO & paid holidays
- Employee Assistance Program
- Employee recognition programs
- Referral bonus program
- Job training & professional development
The salary for this role is $40,000/year, plus commission. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
MNJ is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Client Engagement Coordinator
Client Engagement Operations & Sales Support (Onshore)
We are seeking a detail-oriented and proactive Client Engagement Coordinator to support client engagement operations, lead management, and sales execution. This role works closely with Client Partners and cross-functional teams to help track leads, maintain pipeline visibility, and ensure follow-through across client engagement activities.
This position is ideal for someone early to mid-career who is looking to grow in sales operations, client engagement, or consulting operations, and who thrives in an organized, execution-focused role.
This is an onshore, Chicago-based role reporting to the VP of Client Engagement, with a hybrid work model out of our Westmont, IL office. Client Engagement Manager Onsho…
Core Role Purpose
Support Client Engagement operations by coordinating leads, maintaining CRM accuracy, and assisting Client Partners with pipeline tracking and follow-ups.
Help ensure consistency, organization, and visibility across sales and client engagement activities.
Reduce administrative and operational burden on Client Partners so they can focus on client relationships and revenue growth.
Key Responsibilities
Lead Coordination & Pipeline Support
- Assist in managing incoming leads from various sources (marketing, partners, referrals, events, etc.).
- Support lead assignment, tracking, and status updates within Salesforce and HubSpot.
- Work with Client Partners to:
- Track follow-ups and next steps
- Monitor pipeline movement and aging
- Ensure activities and notes are properly logged
- Help maintain accurate CRM data to support reporting and forecasting.
Sales Operations & Reporting Support
- Assist with preparation of pipeline reports, dashboards, and scorecards.
- Support weekly and monthly pipeline review processes.
- Help identify gaps in follow-up, data quality, or process adherence.
- Provide administrative and analytical support to sales and engagement leadership.
SOW & Renewal Coordination (Support Role)
- Assist with the preparation and tracking of Statements of Work (SOWs).
- Help monitor renewal timelines and flag upcoming renewals.
- Coordinate documentation and approvals with Sales, Finance, Legal, and Delivery teams.
Pre-Sales & Proposal Support
- Support proposal development, pricing inputs, and deal coordination.
- Help gather inputs from internal teams and ensure timely submissions.
- Assist with staffing models and deal documentation.
RFP / RFI / RFQ Support
- Assist in coordinating RFP, RFI, and RFQ responses.
- Track deadlines, inputs, and submission requirements.
- Help ensure responses are complete and submitted on time.
Salesforce Hygiene & Process Support
- Support Salesforce data hygiene by:
- Updating lead and opportunity records
- Logging activities and notes
- Assisting with forecast updates
- Help maintain standard sales and engagement processes.
- Identify process gaps or inefficiencies and escalate opportunities for improvement.
Cross-Functional Coordination
- Act as a coordination point between Client Partners and internal teams including:
- Delivery & Practice Leaders
- Finance, Legal, Talent, and Operations
- Help ensure information flows smoothly across teams during sales and engagement cycles.
Required Qualifications
- 2-5 years of experience in sales operations, client engagement, account coordination, or a related role
- Experience working with CRM tools (Salesforce preferred)
- Strong organizational skills and attention to detail
- Comfortable working with data, tracking tasks, and managing follow-ups
- Strong written and verbal communication skills
- Interest in growing a career in client engagement, sales operations, or consulting
- Background or exposure to IT consulting, technology services, or B2B environments is a plus
- Local to Chicago, IL with ability to work hybrid from the Westmont office
Benefits
- 100% free medical insurance, including dental and vision
- 50% contribution for dependents
- 401K Option
- Paid holidays, Sick leaves, Accrued holidays etc.
Company: QuickWash Technologies, Inc
Location: Remote
Employment Type: Full-Time
QuickWash is a technology platform that connects businesses and their employees with convenient on-site car washing and detailing services. Our mission is to simplify vehicle care by bringing professional detailing directly to workplaces and residential communities.
We are currently expanding and looking for a driven Corporate Account Executive to help grow our corporate partnerships and bring QuickWash services to new companies.
The Corporate Account Executive will be responsible for developing new corporate relationships and introducing businesses to QuickWash as an employee perk and workplace amenity. This role focuses on setting up pilot service days and converting those pilots into long-term corporate contracts.
This role is ideal for someone who is ambitious, competitive, and looking to grow into a strong sales and business development career. No prior experience is required for the right candidate.
- $30,000 Base Salary
- 6% of gross revenue generated from contracts you close
- 3% recurring commission on revenue after the first 12 months upon renewal
- Once $2,000,000 ACR (Annual Contract Revenue) is hit, Base Salary Goes to $60,000
- Or
- No Base Salary
- 10% of gross revenue generated from contracts you close
- 5% recurring commission on revenue after the first 12 months upon renewal
- Once $2,000,000 ACR (Annual Contract Revenue) is hit, splits increase to 12% & 8%
- Prospect and reach out to businesses to introduce QuickWash services
- Schedule and coordinate pilot service days for prospective corporate partners
- Convert pilot days into long-term corporate contracts
- Build relationships with office managers, HR teams, and decision-makers
- Track outreach, pilots, and conversions through the company CRM
- Work closely with the QuickWash operations team to ensure successful service days
- Set up 20 pilot service days per month
- Convert 10 pilot locations into long-term corporate contracts per month
- Each corporate contract is estimated to generate approximately $1,000 per month in recurring revenue
While no experience is required, the following experience is helpful:
- Sales or business development
- Cold calling or outbound outreach
- Account management or client relationship management
- Startup or fast-growing company environments
- Highly motivated and competitive
- Strong communication skills
- Comfortable speaking with business decision-makers
- Organized and able to manage multiple prospects simultaneously
- Entrepreneurial mindset with a desire to grow with the company
- Opportunity to grow with a fast-growing tech platform
- Unlimited commission potential
- Flexible remote work environment
- Ability to play a key role in the company’s expansion
- Path to earning six figures within 3 years for top performers
12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)
Onsite daily in 19106 (Philadelphia, Pennsylvania)
Pay up to $38.50/hr. (No PTO and No Paid Holidays)
The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.
The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.
Responsibilities:
- Be the face of IT to corporate employees in the respective office location.
- Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
- Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
- Work to improve the procurement and asset management practices for IT hardware and software.
- Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
- Work with Finance and IT leadership to manage budgets and costs for IT spend.
- Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
- Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
- Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
- Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
- Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
- Participate in after-hours, on-call support rotation.
Required Skills:
- 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
- Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
- Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
- Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
- Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
- Customer focused approach to delivering excellent service and support to internal customers.
The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.
Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
Executive Assistant to COO / Family Office Support
Charlotte, North Carolina (Local Candidates Only)
We are seeking an exceptional Executive Assistant to serve as the trusted right hand to a senior executive leading both a growing consulting firm and a philanthropic foundation. This role requires a highly organized, proactive professional who thrives in a fast-paced environment and can manage a wide range of administrative, operational, and personal responsibilities with professionalism and discretion.
This is a high-trust position supporting business operations, philanthropic initiatives, and personal administrative matters. The ideal candidate will be local to the Charlotte area and comfortable occasionally working from the executive’s home office when required.
This role is ideal for someone who enjoys owning the details, creating structure, and enabling a busy executive to focus on strategic growth and leadership.
Key Responsibilities
Executive & Administrative Support
- Manage complex calendars, scheduling, and meeting coordination across multiple organizations and priorities
- Prepare materials for meetings, presentations, and executive communications
- Handle email triage and correspondence on behalf of the executive
- Coordinate travel arrangements including flights, lodging, and detailed itineraries
- Track follow-ups, commitments, and action items to ensure nothing falls through the cracks
Business Operations Support
- Provide administrative support for leadership activities within a consulting and technology services company
- Assist with coordination across business development, recruiting, and operational teams
- Organize documents, contracts, and files while maintaining strict confidentiality
- Support special projects and operational initiatives as assigned
Foundation & Philanthropy Support
- Assist with coordination of activities for a nonprofit foundation focused on community impact
- Organize board meetings, agendas, and supporting materials
- Support communications, partnerships, and administrative needs related to foundation initiatives
Personal Administrative Support
- Assist with select personal administrative tasks including scheduling, appointments, and household coordination
- Manage personal correspondence, documentation, and logistics when required
- Help maintain organization across both personal and professional priorities
Qualifications
- 5+ years of experience supporting senior executives or business leaders
- Exceptional organizational and time management skills
- Strong written and verbal communication skills
- High level of professionalism, integrity, and discretion
- Ability to manage multiple priorities simultaneously
- Strong attention to detail and follow-through
- Highly proficient with Microsoft Office, Google Workspace, and scheduling tools
Additional Requirements
- Must be local to the Charlotte, NC area
- Comfortable occasionally working from the executive’s home office environment
- Able to work in a highly confidential setting with sensitive business and personal information
- Self-starter who thrives with autonomy and ownership of responsibilities
What We’re Looking For
This role requires someone who is:
- Highly trustworthy
- Extremely organized
- Proactive and resourceful
- Professional in every interaction
- Able to anticipate needs before they arise
The right candidate will become a critical partner in helping the executive operate efficiently across business, nonprofit, and personal responsibilities.
If you are someone who thrives in a high-trust, high-responsibility role and enjoys bringing order to complexity, we encourage you to apply.
Position: Enterprise Architect II
Interviews: In-Person/Virtual
Work Location/Schedule: Hybrid/ Fort Worth
Job Description:
This Architect position is responsible for designing and guiding the overall structure of enterprise technology solutions, ensuring they align with organizational strategy and business objectives. They evaluate and select technologies, frameworks, and platforms to deliver secure, scalable, and efficient systems. This role requires collaboration with stakeholders across business, development, and operations teams to translate requirements into practical, sustainable designs. The IT Architect will also set standards, best practices, and governance models to ensure interoperability and long-term maintainability.
Responsibilities
- Designing and presenting complex architectures to both technical and non-technical stakeholders
- Translating business requirements into scalable, secure, and cost-effective technical solutions
- Utilizing automation and orchestration tools to drive efficiency and standardization
- Provide advanced systems administration, operations, maintenance, and support of network-related IT systems
- Diagnosing and solving software bugs and security vulnerabilities associated to IT related systems
- Ensuring compliance requirements (CJIS, HIPAA, etc.) relevant to infrastructure and data protection.
Qualifications:
- VMware Certified Advanced Professional (VCAP) or VMware Certified Design Expert (VCDX)
- Microsoft Certified: Identity and Access Administrator, Windows Server Hybrid Administrator Associate, or Azure Solutions Architect Expert
- Security certifications like CISSP, CISM, or GIAC
- Storage certifications (e.g., Pure Storage, NetApp, Dell EMC, HPE)
Experience:
- 5 to 10 years of increasingly responsible experience in infrastructure operations and engineering
Mechanical Assembler
Tustin, CA
6 Month Contract to Hire
$20-$21 an hour
Summary:
Immediate hire at thriving company. Will be responsible for filling out the verification sheet for each job assigned. Reading and understanding assembly drawings. Read and understand assembly, test and packaging procedures. Complete necessary paperwork accurately for each Job order following GDP (Good Documentation Practices). Follow 5s processes. Package and label all products including batteries from cleanroom. Set up, Client out parts and maintain a clean working environment at all times . Performs a range of routine mechanical assembly of small parts or components in accordance with company instructions and procedures . Performs mechanical assemblies, subassemblies and potting. Visually inspect assemblies and subassemblies in progress to ensure compliance with assembly drawings and assembly procedures. Test air motor, medical devices following test established procedures. Reports on any unusual problems that occur during testing, packaging or assembling components. Notify assembly supervisor or manager of discrepancies. Identify non -conformance and initiate require documentation. Documentation may include (Non - conforming material report). Request parts from stockroom when needed. Sign and approve first articles.
Requirements:
- Understand Clock ON and Clock OFF Jobs.
- Strong attention to detail in every assembly, or task assigned.
- Able to read and understand work orders, interpret drawings and assembly procedures.
- Experience using hand tools and equipment to aid assembly.
- Ability to operate drill press, a variety air equipment, and electrical tools.
Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Title: Executive Administrative Assistant III
Location : New York, NY (Hybrid - 2 days onsite)
Target Start Date : ASAP
Type: (C, CTH, D) Contract to hire
Pay Rate / Salary (Ranges OK) : $44/hr on W2
You will be a critical, day-to-day partner to the Head of Head of People Operational Excellence and Corporate Functions People Partners. You will contribute to the success of the People Experience team by optimizing each day, by providing personalized and timely administrative support. Through this role you will have exposure to global business leaders, continued growth, and development opportunities, and will be joining a forward thinking, nimble, and People First organization.
Responsibilities:
The Executive Assistant will provide administrative partnership to the Head of People Operational Excellence and Corporate Functions People Partners. The candidate must also be experienced in handling a wide range of administrative and executive support related tasks, be exceedingly well organized and flexible, and enjoy a very fast paced and rapidly changing environment. This individual must be able to function effectively in a matrixed, corporate environment and take a very proactive and thoughtful approach to tasks and strategy. Additional details below:
• Deliver a broad variety of administrative tasks, including but not limited to managing an extremely active calendar of appointments; completing monthly expense reports; arranging detailed travel plans; itineraries, meeting agendas and compiling documents for day to day and travel related meetings.
• Plans, coordinates and ensures the schedule is optimized for Head of Head of People Operational Excellence and Corporate Functions People Partners and the Head of People Solutions & Digital Innovation.
• Maintain a smooth flow of information in and out of the office while exercising a high level of discretion in managing the confidential and sensitive nature of communications.
• Collaborates across the People team to ensure leaders are well informed of upcoming commitments and follow up appropriately.
• Arrange facilities, AV and catering for meetings, as needed
• Stakeholder management including managing contact lists, prepare stakeholder spreadsheets, etc.
• Partner with other administrative and executive assistants.
• Support a joint partnership with key stakeholders including People, Communications, Risk & Compliance, Audit, Digital Solutions, & Legal, etc partners.
• Leverage a variety of AI solutions and tools to re-imagine the support model.
Qualifications:
• At least 5+ years of executive administrative experience preferably in a corporate setting (supporting C-suite level)
• Demonstrated ability to use judgment, discretion, and maintain confidentiality on sensitive issues.
• Strong experience in scheduling and managing a complex, demanding, and constantly changing schedule
• Excellent verbal and written communications.
• Highly organized and detail oriented.
• Demonstrated ability to manage complex tasks and prioritize competing demands in order to meet deadlines.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Co-Pilot).
• Proficiency with Microsoft Teams, Zoom, and other virtual platforms.
• A strategic thinker who is adept at multi-tasking in a fast-paced environment, able to plan, prioritize, and organize individual and group activities and processes.
• Outgoing, straightforward, and creative.
• Able to work independently and take initiative.
• An adaptable, flexible problem-solver.
* Degree required (flexible on field of study)
* Experience with Concur preferred
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Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Oracle Fusion Procurement Consultant
6+ Month Contract
Remote / Hybrid
We are seeking an Oracle Fusion Procurement Consultant to lead functional design, configuration, and deployment of Oracle Fusion Cloud Procurement modules as part of a migration from Oracle E-Business Suite (EBS) 12.2. This role will work closely with the Solutions Architect and OIC Architect to implement a user-friendly, compliant, and scalable procurement solution. The consultant will configure modules, design approval workflows, support end-user training, and validate business processes across Sourcing, iProcurement, Purchasing, and Contract Lifecycle Management (CLM).
Required Skills
- 5+ years of experience implementing Oracle Fusion Cloud Procurement modules
- Deep functional knowledge of Sourcing, iProcurement, Purchasing, and CLM
- Experience performing fit-gap analysis and aligning business processes with Oracle best practices
- Ability to configure catalogs, requisitions, approval workflows, and user roles
- Experience with data migration and validation for suppliers, POs, and employee hierarchies
- Strong understanding of procurement lifecycle and compliance requirements
- Experience supporting end-user training and knowledge transfer
- Strong communication and collaboration with cross-functional teams
Desired Skills
- Experience with integration touchpoints between Fusion Cloud and Oracle EBS
- Familiarity with AI-enabled procurement features within Fusion modules
- Experience with high-volume procurement environments and large-scale implementations
- Knowledge of reporting, analytics, and dashboards within Fusion Procurement
- Experience in accelerated ERP implementation timelines (6 months or similar)
Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
REQUIREMENTS AND PREFERENCES
The Broward County Board of County Commissioners Enterprise Technology Services Division is seeking qualified candidates for Systems Network Analyst, Senior.We are looking for an experienced Network Specialist to design, implement, and maintain our network infrastructure. This role involves managing routers, switches, firewalls, and VoIP systems, as well as supporting hybrid cloud networking and ensuring compliance with security standards. The ideal candidate will have strong technical expertise, problem-solving skills, and the ability to manage complex network projects.
This position is not remote.
This job announcement will remain open until a sufficient number of applications are received.
Benefits of Broward County Employment
Eleven (11) paid holidays each year
Vacation (Paid Time Off) = 2 weeks per year
Tuition Reimbursement (Up to 2K annually)
Up to 40 hours of Job Basis Leave for eligible positions
Paid Parental Leave
Health Benefits
High Deductible Health Plan - bi-weekly premiums: Employee $10.90 / Family $80.79
Includes a County Funded Health Savings Account of up to $2000 Annually
Consumer Driven Health Plan - bi-weekly premiums: Employee $82.58 / Family $286.79
Florida Retirement System (FRS) - Pension or Investment Plan
457 Deferred Compensation county matches up to $2,000 a year.
General Description
Performs advanced professional, technical and analytical work with administrative responsibility in automation systems implementation and development.
Works independently, under limited supervision, reporting major activities through periodic meetings.
Provides design, procurement, implementation, and administration of the network infrastructure - routers, switches, and plans; provides procurement, implementation, and administration of firewalls; provides administration of the Voice over Internet Protocol (VoIP) phone system; and manages network related projects. Design and deploy multi-vendor LAN/WAN architectures.
Analyzes, diagnoses, and rectifies issues related to server and/or desktop/laptop protocol and communication problems as they are reported on an emergency or non-emergency basis; including issues related to missing drives and group policy scripts.
Completes ad-hoc projects based on end user and Information Technology (IT) analyst needs, including troubleshooting and updating and maintaining file systems.
Performs change control tasks, including implementing and updating web applications as needed by application analysts; launches and implements any new technologies approved by management and special task force; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies.
Performs analysis of systems designs related to networking, wifi and security; develops applications, and documents work flow and processes; reviews peer-reviewed and professional material in digital and paper formats to keep up with the latest trends in both the library and technology community. Proactive analysis using SNMP, NetFlow, and Wireshark. Develop analysis via Python and Ansible for configuration.
Provides help desk support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve/troubleshoot microcomputer and minicomputer hardware or software issues; provides tech support in the field and after hours support. Integrate hybrid networking with AWS VPC and Azure VNet.
Provides systems administration for servers, patch installation and upgrade maintenance; installs, configures, and reimages desktop/laptop hardware and software; performs data backup and restores; and manages computer security and virus removal.
Ensures maintenance of NIST/HIPAA standards and network hardening.
Minimum Education and Experience Requirements
Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.
(One year of relevant experience may be substituted for each year of required education.)
Requires four (4) years of experience in supporting users through analyzing, diagnosing and resolving computer systems issues related to desktop/laptop protocols and communication problems or closely related experience.
Special Certifications and Licenses
None.
Preferences
-2 years of experience with Wi-Fi setup and Configurations
-Experience with Cisco, Fortinet and Meraki
-Network + Certification or Equivalent
-4 years working in a help desk environment
-2 years of experience with Wi-Fi setup and Configurations
SCOPE OF WORK
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Provides design, procurement, implementation, and administration of the network infrastructure - routers, switches, and plans; provides procurement, implementation, and administration of firewalls; provides administration of the Voice over Internet Protocol (VoIP) phone system; and manages network related projects.
Analyzes, diagnoses, and rectifies issues related to server and/or desktop/laptop computer problems as they are reported on an emergency or non-emergency basis; including issues related to missing drives and group policy scripts.
Completes ad-hoc projects based on end user and Information Technology (IT) analyst needs, including troubleshooting and updating and maintaining file systems.
Performs change control tasks, including implementing and updating web applications as needed by application analysts; launches and implements any new technologies approved by management and special task force; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies.
Performs analyses of systems designs, develops applications, and documents work flow and processes; reviews peer-reviewed and professional material in digital and paper formats to keep up with the latest trends in both the library and technology community.
Provides help desk support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve/troubleshoot microcomputer and minicomputer hardware or software issues; provides tech support in the field and after hours support.
Provides systems administration for servers, patch installation and upgrade maintenance; installs, configures, and reimages desktop/laptop hardware and software; performs data backup and restores; and manages computer security and virus removal.
This position may require localized travel throughout Broward County for the purposes of field services or onsite visits for items that cannot be supported remotely.
Performs related work as assigned.
WORK ENVIRONMENT
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs medium work that involves walking, standing, stooping or lifting all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or exceptional skill, adeptness, and speed in the use of fingers, hands, or limbs in tasks involving very close tolerances or limits of accuracy.
Unavoidable Hazards (Work Environment)Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
Involves routine and frequent exposure to electrical shocks.
SPECIAL INFORMATION
Competencies
- Tech Savvy
- Manages Complexity
- Cultivates Innovation
- Action Oriented
- Plans and Aligns
- Courage
- Self-Development
County Core ValuesAll Broward County employees strive to demonstrate the County's four core behavioral competencies.
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
- Customer focus: Building strong customer relationships and delivering customer-centric solutions.
- Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) ComplianceBroward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at or email to make an accommodation request.
Emergency Management ResponsibilitiesNote: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee ResponsibilitiesAll Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.