Hellofresh Remote Customer Service Jobs Jobs in Usa

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

Manager, Factor Commercial and Retention

Factor a brand of HelloFresh is seeking a high-impact, data-savvy Manager, Commercial & Retention Strategy to serve as a pivotal leader for our Factor-US brand. This is a high-visibility role reporting directly to the VP of Commercial, designed for a strategic operator who can balance granular retention mastery with broad commercial vision. You will be the primary owner of customer retention metrics for Factor-US portfolio while simultaneously spearheading the business's most critical strategic bets. You will help define the commercial roadmap that drives long-term enterprise value.

You will...

Be the Analytical Backbone of the Active Customer Experience

• Own cohort analysis, LTV modeling, retention diagnostics, and revenue reporting
• Identify highest-leverage customer retention opportunities across the lifecycle
• Be a champion for your testing roadmap, from selling it in, to collaborating with cross-functional teams in local and global offices across Marketing, Product, Tech, Ops and Finance
• Design, prioritize, and analyze A/B tests
• Be a voice for retention in the US, keeping the local team updated on campaign results, highlighting successes, failures, positive trends, and negative trends.

Drive Cross-Functional Big Bets

• Lead the "big bets"—the high-stakes, cross-functional projects that define our competitive edge. You will identify market opportunities, build business cases, and drive these initiatives from ideation to commercial reality.
• Dive deep into complex datasets to uncover measurable insights, moving beyond reporting to tell a compelling story that influences executive-level decision-making.

You are...

• Highly Analytical. You are deeply comfortable with cohort analysis, retention curves, building business cases, and subscription economics. You instinctively look for the root cause in the numbers.
• A Swiss-Army Knife Operator. You can flex from building a financial model to QA'ing a lifecycle flow to designing an A/B test. No task feels "below" you if it drives growth.
• A Good Communicator. You can communicate effectively across audiences - whether it's explaining nuances in the data to a senior leader or working with cross-functional teams on a complex test idea, you can drive alignment and results.
• Structured Thinker. You bring order to ambiguity and create clarity in fast-moving environments.
• Low-Ego, High-Ownership. You care about winning as a team more than owning a lane.
• Entrepreneurial mindset. You love building new things, and have both the passion to sell ideas and the grit to drive them to completion.

At a minimum, you have...

• 3–6 years of experience in growth, lifecycle, strategy, analytics, consulting or DTC operating roles
• Strong hands-on experience with cohort analysis and performance reporting
• Proven ability to drive measurable revenue impact
• Strong Excel / Google Sheets / modeling skills. SQL a plus
• Excellent written and verbal communication skills
• BA/BS degree

You'll get...

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

#JD1008 #Factor

New York Pay Range

$119,200—$134,100 USD

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company's commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe:
• APAC:
• United States:
• Canada:

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

The Delivery Station Supervisor will provide on-shift leadership and will oversee the logistics package sort operation. You will manage all Hub activities and volume, including the unloading, sorting, and allocation of freight for drivers. Safe operations of the Hub are of the utmost importance and you will be responsible for leading up to 20 Associates at any one time and providing coverage for the Logistics Hub Manager when they are not onsite. The Delivery Station Supervisor will lead and cultivate a functional working relationship with all levels of personnel throughout the organization.

You will...

• Manage a team of Warehouse Associates, along with directing contingent workforce to meet quality and safety standards, achieve performance metrics, and accomplish incoming volume bound for the correct destination
• Use HelloFresh tech and systems to make operational decisions and ensure a culture of safety for operations inside facilities and over the road
• Report to the Logistics Hub Manager to support operational scaling and communicate delays or any issues while quickly analyzing and prioritizing work to prevent failures
• Conduct team huddles, to maintain engagement and an open line of communication with employees
• Perform some dispatching functions for drivers and provide coverage for the Logistics Hub Manager on nightshift, weekends, and holidays
• Monitor and evaluate the safety, cost, quality, and other agreed indicators
• Ensure the security of all HelloFresh assets (hub facilities, vehicles, inventory)
• Build an inclusive workplace culture and relationships with all staff, delivering on retention goals
• Operate a lean facility by making recommendations to improve and implement new processes
• On rare occasions, transport delayed package deliveries to customers, move vans in and out of the building, and transport vehicles to and from the repair shop.
• Employees are expected to perform related responsibilities assigned by management, which may be added or revised based on business and operational needs, with or without advance notice
• Hard-working, driven, and the ability to work and make decisions independently
• Ability to collaborate cross-functionally with other supervisors to coordinate activities

You are...

• Inclusive in your approach to engage staff and bring out the best performance in a team
• A conveyer of clear vision, setting direction and goals, and driving team understanding during daily/weekly stand-ups and leadership reviews
• Sound in data-driven decisions that express originality and an enterprising mindset
• Collaborative - enjoys working with different teams to gather inputs
• A connector of complex problems at all levels through excellent written and verbal skills

You have...

• High school diploma or equivalent
• Preferably 2+ years' experience managing operations for fulfillment, supply chain, logistics, or transportation companies
• Must be at least 22 years old and legally authorized to work in the US and possess and maintain a valid driver's license
• Must be able to pass all pre-employment screens (including drug, MVR, background, and criminal checks)
• Availability to support night shift hours starting between 11:30 pm-2 am - until the job is complete (4-day work week shift) or day shift hours (4-day shift week or 5-day shift week based on local need) and may include a weekend-day designated between Sunday-Saturday and general availability with shifts.
• Proficiency in manipulating data and reporting.
• Meet schedules/timelines and organize your own work. Can reliably work alternative and flexible work schedules including nights, Sundays, and Holidays
• Leadership experience motivating and encouraging others
• This position's essential functions demand the performance of the following physical requirements with or without reasonable accommodation:
  • Can lift/move up to 50 lbs and participate in physical job activities such as standing, walking, and crouching daily. Can work in an environment that may be hot, cold, and noisy.

You'll get...

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

FOR CO POSTINGS:

Our company is committed to fair hiring practices and complies with all applicable laws, including the Colorado Job Application Fairness Act (JAFA). In accordance with JAFA, we will not request your age, date of birth, or dates of attendance at or graduation from an educational institution on your initial application for employment.

When submitting supporting documents such as a resume, curriculum vitae (CV), or educational transcripts, you may voluntarily redact or omit any information that would identify your age. This includes:

• Dates of birth
• Dates of attendance at educational institutions
• Dates of graduation

Your decision to redact this information will not adversely affect the consideration of your application. We evaluate all candidates based on their skills, qualifications, and experience. Please be aware that should you receive a conditional offer of employment, we may be required to request this information for legally permissible purposes, such as verifying eligibility for employment or for benefits administration and background checks.

Posted until 3/27/26

Colorado Pay Range

$62,000—$69,750 USD

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company's commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe:
• APAC:
• United States:
• Canada:

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

The FSQA Supervisor for Manufacturing is responsible for all supporting food safety and quality assurance related Good Manufacturing Practices (GMPs) in adherence with regulatory and SQF standards. The position supervises and supports all hourly Team Members (TMs). This will include effectively helping to manage the Quality Assurance TMs whilst ensuring compliance to our manufacturing, food safety and quality standards, which includes approved processes, policies and procedures.

Shift: Sunday-Wednesday 6pm-4:30am

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Provide employee training and instructions to provide advice on how to perform their task (FSQA checks, inspections, documentation, expectations, training)
• Support managing the department engaged in inspection and testing activities to ensure high productivity and high technical integrity.
• Performing GMP audits.
• Develop, motivate, engage, coach, and inspire a team of hourly associates, creating a positive team dynamic that encourages all employees to provide feedback and drive change from within.
• Verify CCP checks are completed within the set frequencies and meet the HACCP plan's critical limits. Any failed, missed, or cancelled check has proper supporting documentation for the non-compliant check.
• Monitor the DigiSense temperature system and escalate any non-conformities for temperature abuse to mitigate food safety risk.
• Verify truck inspections are completed in a timely manner and escalate any non-conformities for temperature abuse.
• Document and submit the daily end of shift report via email.
• Update quality numbers in the computer system; can use a computer and type/data entry using computer programs
• Monitor and update your department's staffing metrics and headcount
• Coach and train hourly FSQA employees to follow company procedures and processes.
• Evaluate team productivity and accomplishments.
• Maintain accurate documentation regarding GMPs, HACCP, Holds, and any other FSQA requirements.
• Provide and oversee inspection activity for products throughout the production cycle.
• Overseeing established calibration and testing program.
• Report food safety and quality problems to personnel with authority to initiate action.
• Use structured problem solving and sound process design skills to improve operations as it relates to the product safety
• Use effective project management and communication techniques to ensure successful change management
• Carry out Supervisory responsibilities in accordance with the organization policies and procedures.
• Any and all other functions as determined by management.

Competencies

• Leadership: train and develop a large group of hourly employees
• Performance Management: for assigned production lines.
• Problem Solving/Analysis
• Results Driven
• Communication Proficiency: speak to employees with tact and diplomacy.
• Time Management: tracking/monitoring production and maintaining productivity.
• Technical Capacity: computer literacy to input information into the computer.
• Learning Orientation: able to take direction and relay information to employees.
• Successful completion of the Food Safety Manager certification course within a year of employment.

Supervisory Responsibility

This position supports managing all hourly employees of the department and is responsible for the performance management and hiring of the employees within that department.

Work Environment

While performing the duties of this job, the employee is in a manufacturing (at times) and assembly environment and is regularly exposed to cool and/or cold temperatures (10o - 40o). The noise level in the work environment and job sites can be loud.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk, stoop, reach and lift for a minimum of 10 to 12 hours with or without reasonable accommodation. The employee is required to use hands to finger, handle, or feel objects and/or tools. The employee is required to talk or hear with or without reasonable accommodation.

Position Type/Expected Hours of Work

This is a full-time position that requires you to be on-site. Days and hours of work vary according to shift and production schedule. The employee is expected to work no less than the designated 40-hour work week. Significant weekend work depends on production schedules.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected for support.

Required Education and Experience

• Associate degree or related leadership work experience.
• At least 3 years of work experience in quality assurance should be combined with a demonstrated track record of accomplishments as a FSQA leader, and with satisfying customers in technology-driven, developing companies.
• Ready to eat (RTE) experience a plus
• SQF practitioner and/or experience with SQF a plus
• Food Safety Manager certification a plus
• Bilingual in Spanish is a plus

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be supplemented at any time with or without notice.

Illinois Pay Range

$66,900—$75,250 USD

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company's commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe:
• APAC:
• United States:
• Canada:

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

We are seeking an experienced Sr. Safety Specialist to join our team! As Sr. Safety Specialist, you will join forces with the Manager of Safety and Loss Prevention to head up workplace safety initiatives for one of our distribution center operations! You will be on the front lines of production and immerse yourself in the trenches to promote HelloFresh's vision, inspire change, raise the bar on safety performance, and champion a culture of safety!

You will...

• Work with integrity and the utmost regard for the safety and health at HelloFresh
• Provides subject matter expertise either through education, training, and/or experience in multiple areas including environmental management, compliance, occupational safety, risk management and/or occupational health
• Ensure OSHA compliance within a HelloFresh/Green Chef Facility including but not limited to: Powered Industrial Trucks (PIT's); New Hire safety training and ongoing safety training; Lockout/Tagout, Machine Guarding and Chemical Safety; all necessary recordkeeping and reporting including OSHA 300 Logs
• Assist management team during accident or injury investigations and root cause analysis
• Act as the management team's subject matter expert for safety and security questions
• Ensure visibility of HSE initiatives at the site level (Behavior Safety, Safe Work Permit process, Safety Observations, Near Miss, etc) to all levels of operations management and recommend improvements in effectiveness. Demonstrate sound judgment based on observations and evaluation, by site, to determine safety meeting effectiveness and appropriate level of mentoring for safety meeting facilitators. Collect and analyze data to identify safety or injury trends and develop corrective actions
• Ensure contractors and visitors follow HelloFresh safety policies during their time on-site
• Assist with the site emergency action plan and liaison with local first responders when needed
• Conduct a Job Safety Analysis (JSA) of all routine and non-routine tasks performed on-site
• Promote safer forklift operations through training, observation and coaching operators
• Develop training materials including toolbox talks, standard operating procedures (SOP's) and others
• Manage the relationship with site security and ensures security services are being provided for each DC
• Assist with inventory shrinkage and other deliberate damage/product theft investigations as needed
• Support other departments including quality, food safety, production and logistics as needed
• Use continuous improvement principles to identify ways to improve our processes and results

You are...

• Partner: you effectively listen, build rapport and communicate at all levels; you're confident sharing ideas and are a trusted advisor for workplace safety
• Results-driven: you recognize and resolve situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency.
• Programmatic: able to identify the system component that is causing the error, as well as the options available for resolving it and completing the task.
• Inspirational: you know how to make an impact and deliver presentations that inspire and influence change
• Versatile: you roll with the punches and don't get overwhelmed easily; you enjoy grinding away at issues and have a knack for driving results in hyper-growth, constantly changing environments

You have...

• Minimum of 3 years of experience in occupational safety experience with knowledge of manufacturing/industrial EHS
• Bachelor's degree in Safety, Occupational Health, or Environmental Health & Safety preferred; will consider high school diploma with 4+ years EHS experience
• Preferred Safety Certification: CSP, ASP, OHST, etc.
• Expertise in OSHA compliance, especially with powered industrial trucks, lockout/tagout, strain and sprain prevention.
• Superior communication and presentation skills with ability to influence across all levels of an organization
• Proficiency in Microsoft Office (Excel, Word, Power Point) and Google app (Gmail, drive, sheets, etc.)

You'll get...

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Illinois Pay Range

$78,700—$88,550 USD

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company's commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe:
• APAC:
• United States:
• Canada:

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

Associate Maintenance Manager

Shift: Wednesday to Saturday, 5:00 pm to 3:30 am

HelloFresh is seeking a Maintenance Manager who will oversee the maintenance and reliability for our growing sites and equipment. You will take a hands-on approach to leadership, effectively engaging, motivating, and coaching team members. The Maintenance Manager needs to be strong in project management, leadership, and technical skills related to manufacturing equipment, HVAC, and general maintenance.

You will...

• Oversee M&RE-related processes including maintenance of automation and manufacturing equipment, electrical, refrigeration, PIT equipment (forklifts), building, grounds, and overall upkeep of multiple buildings
• Motivate, engage, coach, and inspire a team of associate managers and technicians, creating a positive team dynamic that encourages all employees to provide feedback and drive change from within
• Provide project management support
• Manage outside vendors and facilitate planned and unplanned repairs
• Ensure that maintenance regulations are followed
• Maintain a current list of contractors to ensure that all emergency repairs are handled
• Collaborate with other departments within the distribution center to identify problems and brainstorm improvement ideas
• Promote food safety, quality, and a safety-first culture.
• Backfill Associate Maintenance Manager role when needed (call off, PTO requests).

You are...

• Customer Centric: You are passionate about delivering on commitments to your customers
• Bold: you have passion and grit; you're not afraid to give feedback to your team and your manager
• Agile: you roll with the punches and don't get overwhelmed easily, you adapt quickly to change and know how to deliver results in a fast-paced, autonomous environment
• Decisive: You realize when making a decision is as important as the time it takes to make that decision
• Problem-solver: you understand there is not a one-size-fits-all approach when problem-solving; you think outside the box and enjoy grinding away at issues to find a solution

At a minimum, you have...

• Minimum 5 years' experience managing facilities maintenance/operations and reliability within the Food/Beverage/Perishables/Distribution industry
• Bachelor's Degree preferred; high school diploma or GED required
• High level of integrity and ethics with excellent follow-through
• Knowledge of OSHA regulations and compliance
• Able to read and interpret blueprints, manuals, and schematics
• Exposure to mechanical, electrical, automation and refrigeration systems
• Comfortable working in cold environments with some areas of facility at 40F
• Excitement for working in a start-up environment with a high level of ambiguity and change
• Effective communicator for employees, direct reports, cross-functional teams, and senior leadership
• Flexibility to work weekends, holidays and/or nights

You'll get...

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Your decision to redact this information will not adversely affect the consideration of your application. We evaluate all candidates based on their skills, qualifications, and experience. Please be aware that should you receive a conditional offer of employment, we may be required to request this information for legally permissible purposes, such as verifying eligibility for employment or for benefits administration and background checks.

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company's commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe:
• APAC:
• United States:
• Canada:

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

The Environmental Health and Safety team is seeking an experienced Sr. Manager of Safety, you will serve as a site safety manager supporting site leadership. You are responsible for driving safe processes and ensuring compliance to all safety regulations. As well as being responsible for providing safety expertise leveraging lean principles and the hierarchy of controls to ensure the safety of our team members. You will develop and deliver safe processes through engineering and ergonomic solutions in partnership with building and HQ leadership. You will need to coordinate extensively with cross-functional groups such as Operations, HR, Food Safety & Quality, Operational Excellence, and others. You will build and deliver on-time programs that support operational growth where experimentation, imagination, innovation, and results are measured.

A successful Sr. Manager of Safety will have strong leadership skills, be detail-oriented, resilient, a quick decision maker, work with data, and possess a commitment to getting things right. You must be highly determined to drive permanent removal of hazard root causes and strive for the highest quality of service is provided in an efficient, effective, and proactive manner. This role will require granular analysis, tactical execution of Safety functions, site travel, (20%) and project management. This position affords you the opportunity to build cooperative partnerships with numerous business teams within the fulfillment operations.

You will...

• You will identify trends and areas of risk within your building and support operations in corrective measures
• Continuously improve the safety culture through instruction and training of Safety and Operations leaders on safety programs.
• You will assess performance, communicate to all levels of management, and ensure safety is incorporated into supply chain processes and escalate and report critical issues, compliance gaps and emerging risks for the network.
• You will also maintain safety subject matter expertise, credentials and engage industry resources as appropriate.
• Create weekly business reviews of projects, incidents, trend analysis (if any) and project statuses
• Work independently with limited direction and communicate effectively with team members

Safety Processes:

• Review metrics and incident details weekly, and support operations in determining root cause and corrective measures.
• Ensure safety programs and rollouts are implemented. Monitor for execution.
• Utilizes 6SIGMA and/or other analysis tools as appropriate to identify safety solutions for unique processes.
• Perform floor walks to interact with the team, audit for compliance and execution of safety programs.
• Assists with specialized safety program development and implementation.
• Solicits feedback and identifies benchmarking opportunities within the industry to identify tools, processes, systems and equipment to reduce the risk of injury.
• The ability to lead a team of Safety managers both with direct and indirect oversight.

Compliance and regulatory matters

• Responsible for having a thorough working knowledge of Federal and State OSHA regulations.
• Ensures safety processes are followed to maintain compliance with regulations.
• Supports the development and follow up of any remediation plans due to safety related citations
• Acts as a subject matter expert resource to field teams on safety related regulatory compliance issues.

• Works closely with other Compliance partners, including Industrial Hygiene, Environmental, and Field Compliance Team to address team member health exposure issues that are related to safety enforcement activities.

Incident Response

• Deploy to other locations in the event support is needed or to perform cross building audit activities
• Serve as on-site incident leader in the event of a severe injury

You are...

• Partner: you effectively listen, build rapport and communicate at all levels; you're confident sharing ideas and are a trusted advisor for workplace safety
• Results-driven: you recognize and resolve situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency.
• Programmatic: able to identify the system component that is causing the error, as well as the options available for resolving it and completing the task.
• Inspirational: you know how to make an impact and deliver presentations that inspire and influence change
• Strategic: you understand you can't take a one-size-fits-all approach when problem-solving; seeing the bigger picture and each moving part helps you identify underlying causes, alternatives or long-term solutions

You have...

• Possess a bachelor's degree in occupational safety and health or a related field
• Certified Safety Professional or other Safety Certification
• Have 8+ years' management experience in occupational safety and health, NFPA, etc.
• Experience with OSHA VPP or implementing ISO45001, preferred
• Experience in a Manufacturing, Fulfillment or Distribution Environment

You'll get...

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Arizona Pay Range

$115,500—$134,750 USD

This position is also eligible for the HelloFresh equity plan.

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company's commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe:
• APAC:
• United States:
• Canada:

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

About the role: What's in the Box

In this versatile service engagement, the expert will be responsible for the successful operation and functional evolution of People systems, specifically Workday HCM, Absence Management, and Compensation. The service provider will contribute to building, enhancing, and maintaining Workday functional solutions through continuous live-environment improvements and may also provide delivery support for large-scale strategic projects, including new module deployments and international country rollouts.

What you'll do: The Recipe

• Provide subject matter expertise for Workday functional topics across the organization.
• Design, build, test, and deploy end-to-end Workday functional solutions to optimize the Tech Function and broader business operations.
• Identify opportunities for business transformation by leveraging Workday's advanced capabilities.
• Consult with stakeholders to ensure Workday architecture is aligned with the needs of HR customers and end-users.
• Drive functional workstreams within strategic global projects.
• Provide high-level production support, troubleshooting, and resolution of critical system issues.
• Provide technical guidance and knowledge sharing to colleagues within the Global People Systems domain.
• Lead the maximization of Workday's reporting and analytics capabilities to drive data-driven insights.
• Optimize and maintain the Workday security model, ensuring alignment with People function requirements.
• Maintain data integrity through systematic audits and the identification of data error trends.
• Develop technical support materials and deliver specialized training to cross-functional stakeholders.

What you'll bring: The Ingredients

• At least 4-5 years of hands-on experience in designing, building, testing, and deploying Workday functional solutions.
• Deep functional knowledge in Workday areas including Core HCM, Core & Advanced Compensation, and Absence Management.
• Extensive understanding of Staffing, Worker Data, Organizations, Business Processes, Security, and Reporting & Analytics.
• In-depth understanding of HR functions, including processes, structures, and roles.
• Strong communication skills with the ability to convey complex technical concepts to non-technical stakeholders.
• Ability to deliver services independently in a fast-paced, global environment.
• Educational background in Computer Science, Business Administration, HR Management, or a related field.
• Practical experience in SCRUM methodologies is considered an advantage.

Above all, we are looking for individuals who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don't "tick all the boxes" but think you'd thrive in this role, we would really like to learn more about you.

What we offer: The Toppings

• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

#IT

New York Pay Range

$122,500 - $160,000

New York Pay Range

$122,500—$160,000 USD

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company's commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe:
• APAC:
• United States:
• Canada:

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

Director of Operations

Phoenix, AZ

The Director of Operations drives the culture & leads the daily activities for a high-volume pick, pack, & ship Fulfillment Center. You will work directly with our Regional Senior Director to be in charge of building out & leading the operational road map for our largest facility. Your time will be spent between managing the daily operational logistics of the fulfillment center, creating a positive workplace culture, mentoring the leadership team, and driving continuous improvement. This person will have a seat at the table and be given the opportunity to make decisions that will impact the company as a whole.

You will...

• Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment ( Fulfillment, Quality, Warehouse, and Shipping)
• Develop trust, credibility, effective and collaborative relationships with Hello Fresh peers and direct reports
• Be the liaison between the site operations and other functions within Headquarters, helping your team to identify the key priorities for the site
• Develop high standards for execution to meet all KPI's & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals
• Ensure adequate communication of company goals and priorities to full Fulfillment Center team, including leading monthly meetings to engage and inspire a diverse, growing workforce
• Drive continuous improvement when it comes to Safety, Quality, Cost, and Delivery.
• Create a positive team dynamic that encourages all employees in the fulfillment center to:
  • Provide timely feedback to direct/indirect reports.
  • Drive positive change within the facility
  • Adapt to the ever-changing business needs and ensure that the team does the same
  • Actively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the HF brand, KPI's, and culture.

You are...

• Bold: you're adventurous, outgoing and optimistic; you're confident making decisions and taking calculated risk
• Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, 'what if' and constantly challenge the status quo
• Versatile: you roll with the punches and don't get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none

You have...

• 10+ years of management experience leading a fulfillment operations center; preferably in food service, food production or kitting
• Bachelor's Degree required - Master's preferred
• Ability to think strategically and communicate at the executive level, coupled with top-notch organizational skills and an attention to detail
• Familiarity with FSMA, HACCP, SQF
• APICS CPIM or CSCP certification (preferred)
• Demonstrated ability to effectively motivate, develop and manage 2000+ employees a day - our culture is a critical part of our success, and you are directly responsible for driving it
• Deep knowledge of Lean and Agile Production
• Comprehensive background in Fulfillment, Shipping, Receiving, and Warehousing
• Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus)
• Excitement for working in an environment with a high level of ambiguity and change
• Interest in spending most of your time on the shop floor and working directly with all levels of staff
• Demonstrated success at delivering new product initiatives in both a large company and start-up environments
• Strong continuous improvement skills
• A customer service obsession and a willingness to do whatever it takes to satisfy customer needs
• Effective communication and are a leader for employees, direct reports, cross-functional teams and executive leadership
• Proven ability to quickly adapt to business needs
• Willing to work weekends and/or night shifts when needed
• High level of integrity and ethics

You'll get...

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

This position is also eligible for the HelloFresh equity plan.

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company's commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe:
• APAC:
• United States:
• Canada:

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

Reporting directly to the Global Vice President, Total Rewards, the Global Director, Compensation Operations is the senior leader accountable for the effectiveness and efficiency of key global compensation programs. This role will have ownership over global job architecture management, job evaluation methodology, and flawless delivery of all annual pay cycles and compliance initiatives across 19 countries. Scope of this role includes the development, evaluation, and continuous improvement of existing executive, salaried, and hourly compensation programs, generating critical data insights, and how leaders and employees engage with them. This person will drive process automation, ensure that all compensation budgets and practices are defensible, transparent and aligned with HelloFresh's strategic goals and all programs and processes support our strategy to attract, motivate, and retain the right talent, building a great place to work.

You will...

I. Global Programs Ownership

• Global Job Levelling & Evaluation: Govern, and execute the global Job Architecture including job levelling and titling nomenclature. Lead the implementation and standardization of the job evaluation methodology used to grade and level all roles worldwide (VP+ down to Front-Line).
• Pay Structure Development & Administration: Design, model, and maintain global pay structures and salary bands. Ensure pay ranges are aligned with the strategic market positioning.
• Benchmarking & Market Pricing: Direct the enterprise benchmarking and market pricing process to ensure compensation programs remain market relevant and aligned to the Total Rewards strategy while ensuring internal equity.
• Pay Practice Guidelines: Develop, document, and publish comprehensive global pay practice guidelines, tools and policies (e.g., managing promotions, starting salaries, retention awards) that enable HRBPs and Talent Acquisition while ensuring legal compliance and internal equity across all regions.
• Policy Development: Lead the development and maintenance of formal global compensation policies, ensuring adherence to the Total Rewards philosophy and ease of use and understanding for HRBPs, leaders and employees.

II. Global Operations, Financial & Compliance Execution

• Compensation Budgets & Forecasting: Lead the annual process for developing, modeling, and securing approval for global Compensation Budgets and forecasting (including merit, promotions, and variable payout pools).
• Annual Cycle Leadership: Own the end-to-end operational execution of major global compensation cycles (merit review, incentives and equity administration) for executives, salaried and hourly employees, ensuring timely, accurate, and standardized delivery across all countries. Oversee in partnership with the People Services team the administration of compensation changes including equity program, variable compensation programs and job rating/evaluation.
• Global Compliance Initiatives: Direct the operational execution of key global compliance initiatives, including data collection and analysis necessary for the EU Pay Transparency Directive and legal consultation with Works Councils.
• Budget Compliance Oversight: Implement rigorous financial controls to audit and reconcile Compensation Budget spend against approved Finance targets throughout the year.
• Workday Integrations & Automation: lead Workday integrations related to compensation data flow (e.g., to Payroll/Finance) and implement process automation to reduce manual effort and system errors.

III. Data Reporting & Stakeholder Management

• Data Reporting & Insights: Oversee the development and maintenance of executive-level compensation dashboards and reports. Ensure timely and accurate reporting for strategic decision-making and financial forecasting.
• Stakeholder Management: Foster strong partnerships with business leaders, HR Business Partners, and People Team functional experts to develop compensation solutions that meet the needs of the business while ensuring global consistency and alignment to the Total Rewards strategy. Act as the final point of escalation for complex compensation issues - developing and coordinating solutions across the People team that ensure relevant and timely solutions.
• Team Leadership: Lead, mentor, and develop the global Compensation Operations team, fostering a culture of accountability and continuous process improvement.

You are...

• People Advocate + Culture Curator: your passion for solving people problems and dedication to delivering a positive employee experience make you an awesome ambassador for our culture & team
• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Innovative: you enjoy brainstorming creative methods for problem-solving
• Interpersonal: you're intuitive, engaging, and outgoing; you're engaging and instantly connect with people
• Flexible: you thrive in autonomous environments with high growth and don't get overwhelmed easily
• Embrace Ambiguity: if there is not a clear path, you thrive and get excited from the path you can forge
• Self starter but collaborator, independently motivated, leads oneself, works cross functionally, and embraces stakeholder management
• Professional: you have a high level of integrity and handle confidential information with tact

You have...

• Certification: Certified Compensation Professional (CCP) or extensive experience in Workday Compensation Modules is highly preferred.
• Bachelor's degree in Human Resources, Business Administration, Finance, or other related field
• Formal certifications, such as Certified Compensation Professional (CCP) and compensation coursework a plus
• A minimum of 10+ years of progressive experience in designing and implementing compensation programs, with at least 3 years managing a global or multi-regional compensation function.
• Technical Mastery: highly proficient in spreadsheeting software (Excel/Google Sheets) and Workday Compensation configuration (including merit, report writing, and integration points.
• Process Excellence: Demonstrated ability to lead process redesign and continuous improvement initiatives in a high-volume, global HR environment.
• Prior people management experience
• In depth knowledge and understanding of compensation design, administration, and engagement for both salaried and hourly employees
• A track record of designing and implementing successful and creative compensation programs
• Comfort presenting to senior management and executive presence

You'll get...

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

New York Pay Range

$174,251—$232,286 USD

This position is also eligible for the HelloFresh equity plan.

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company's commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe:
• APAC:
• United States:
• Canada:

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

Senior Program Manager, Refrigeration

Come see what's cookin' at HelloFresh!

At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.

We are the industry leader in meal-kit subscription services and we're growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people.

The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.

Job Description:

As the Refrigeration Program Manager, you will work with the maintenance teams, refrigeration technicians, vendors, food safety, engineering, and other departments to drive performance metrics of the refrigeration team. You will be responsible for the on-going development and improvement of the refrigeration program. This will include development of preventative maintenance plans, achieving sustainability goals, driving efficiency of key performance metrics, overseeing IOQ processes, and working toward the betterment of all maintenance goals related to HVAC and refrigeration across the network.

You will..

• Maintain compliance with all safety, food safety, and security standards.
• Create and execute training classes specifically focused on technicians' needs.
• Plan and host manufacturer lead training courses for technicians based on needs.
• Review and give input on 3PS vendor quotes, service level agreements, and planned maintenance agreements.
• Successfully implement multi-facility planned maintenance programs focused on building mechanical systems, to include HVAC, Refrigeration, Glycol systems, etc.
• Travel to multiple locations to provide instructor led training to MRE technicians.
• Participate in the interview and selection process for Industrial Refrigeration Technicians.
• Drive regulatory compliance on relevant EPA and OSHA regulations and standards.
• Develop and implement a long-term strategy to absorb refrigerant and HVACR spare parts purchasing and storage.
• Ensure EPA refrigerant logs are accurate and properly maintained.
• Document all work in the computerized maintenance management system (CMMS) and ticketing systems as appropriate.
• Mentor all maintenance personnel in developing appropriate skill sets and knowledge of equipment, specializing in refrigeration and base building mechanical systems.
• Partner with construction on commissioning of new refrigeration and base building systems.
• Audit vendor work and provide feedback to leadership on quality of work and SLA performance.
• Write and/or modify PMs to standardize across the network and increase effectiveness.
• Oversee building project work as assigned.

Mandatory Requirements

You have..

• 8-10 years of experience with large commercial and industrial refrigeration systems.
• 3-5 years of leadership experience.
• Advanced understanding of rack system refrigeration and associated equipment.
• Current Environmental Protection Agency (EPA) Section 608 certification and the ability to certify as a proctor for EPA certification for MRE technicians.
• Ability to demonstrate excellent work habits in line with Good Manufacturing Practices (GMP's).
• Ability to conform to all OSHA, PSM, HAZMAT, and HelloFresh safety programs and regulations.
• Ability to demonstrate understanding of proper handling and recycling procedures for chlorofluorocarbon (CFC), hydrochlorofluorocarbon (HCFC), Hydrofluro-Olefins (HFO), CO2, and other industry standard refrigerant types.
• Advanced computer skills.
• Knowledge of general construction standards and techniques.
• Ability to read and understand drawings, schematics and diagrams.
• In depth experience working with Heating, Air Conditioning, Ventilation, and Refrigeration systems to include controls, refrigerant handling, electro mechanical troubleshooting, proper system charging techniques, electrical and refrigerant safety protocols.
• Ability to travel as necessary (up to 50%) for business purposes.
• High School diploma or equivalent.

• The ability to motivate learning and thrive in a teaching/training role.
• Acute understanding of electro-mechanical circuitry and it's functionality.
• Excellent follow through, judgment, and common sense. "Make it happen" attitude.

You'll get...

• Competitive Salary & 401k company match that vests immediately upon participation
• Generous parental leave of 4 weeks & PTO policy, as well as paid holidays off
• $0 monthly premium and other flexible health plans
• Amazing discounts, including up to 75% off HelloFresh subscription
• Flexible scheduling & advancement opportunities
• Emergency child and adult care services
• Snacks & monthly catered lunches
• Collaborative, dynamic work environment within a fast-paced, mission-driven company

Your decision to redact this information will not adversely affect the consideration of your application. We evaluate all candidates based on their skills, qualifications, and experience. Please be aware that should you receive a conditional offer of employment, we may be required to request this information for legally permissible purposes, such as verifying eligibility for employment or for benefits administration and background checks.

Colorado Pay Range

$111,100—$129,600 USD

Texas Pay Range

$103,400—$120,600 USD

Newark, NJ Pay Range

$118,900—$138,700 USD

Arizona Pay Range

$103,400—$120,600 USD

This position is also eligible for the HelloFresh equity plan.

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company's commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe:
• APAC:
• United States:
• Canada:

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

Job Description:

This is considered a senior level/leadership role. As an Automation Technician, you will work with the maintenance team to maintain and repair conveyance, automation and facilities equipment to support operations uptime and improve reliability of our systems. This role is the resident expert in mechanical, electrical and/or refrigeration systems.

Shift: Sunday to Wednesday or Wednesday to Saturday - 3:00pm to 1:30am

You will..

• Lead and educate compliance with all safety, food safety, and security standards.
• Perform preventive maintenance and routine inspections on assigned conveyors, automation, robotics and ancillary equipment as needed.
• Perform troubleshooting of assigned out of service equipment and correct issues, act as an escalation point for lower level technicians, and escalate to leadership and/or vendors as needed for additional troubleshooting.
• Document all work in the computerized maintenance management system (CMMS) and ticketing systems as appropriate.
• Mentor all maintenance personnel in developing appropriate skill sets and knowledge of equipment specializing in mechanical, electrical, and refrigeration.
• Lead root cause analysis of major downtime events.
• Act as a network resource for technical issues and lead network-wide root cause analysis.
• Develop maintenance personnel knowledge on intermediate to advanced mechanical, electrical, and refrigeration.
• Audit maintenance personnel work and provide feedback to improve performance and quality.
• Audit vendor work to provide feedback to leadership on quality of work and SLA performance.
• Write and/or modify PMs to standardize across the network and increase effectiveness.
• Perform building project work as assigned.

You have..

• 4-6 years of experience with conveyor, automation, robotics, and/or refrigeration repair and maintenance including mechanical and electrical operations.
• Advanced understanding of machinery and equipment.
• Basic computer skills.
• Ability to read and understand drawings, schematics and diagrams.
• Experience working with inputs, outputs, and PLC logic systems and ability to troubleshoot these systems.
• Ability to travel as necessary (up to 10%) for business purposes.
• High School diploma or equivalent.
• Excellent follow through, judgment, and common sense. "Make it happen" attitude.
• Mechatronics associates degree or equivalent preferred.

You'll get...

• Competitive hourly rate, 401K company match that vests immediately upon participation
• Generous PTO and additional sick leave
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Arizona Pay Range

$38.75—$38.75 USD

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company's commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe:
• APAC:
• United States:
• Canada: