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Kitchen Cook - Customer Service Associate (Restaurant)
Salary not disclosed
Applebee's
- Hooksett is looking for a hardworking individual to join our kitchen team as a full time or part time Kitchen Cook in Hooksett, NH.

As part of the BOH team, you'll be responsible for food preparation that meets or exceeds hospitality and service standards, and must be able to prepare all foods to meet quantity and deadline requirements.

Your job duties as a kitchen cook include but are not limited to: -Prepare all food items as directed in a sanitary and timely manner -Follow recipes and presentation specifications -Operate standard kitchen equipment safety and efficiently -Clean and maintain station in practicing good safety and sanitation -Assist with the cleaning and organization of kitchen and equipment -Restock items as needed throughout the shift -Adhere to all sanitation and food production codes
permanent
Kitchen Cook – Customer Service Associate (Restaurant)
Salary not disclosed
Berlin Corners, VT 5 days ago
Applebee's Grill + Bar - Berlin is looking for a hardworking individual to join our kitchen team as a full time or part time Kitchen Cook in Berlin, VT. As part of the BOH team, you'll be responsible for food preparation that meets or exceeds hospitality and service standards, and must be able to prepare all foods to meet quantity and deadline requirements.

Your job duties as a kitchen cook include but are not limited to:

-Prepare all food items as directed in a sanitary and timely manner
-Follow recipes and presentation specifications
-Operate standard kitchen equipment safety and efficiently
-Clean and maintain station in practicing good safety and sanitation
-Assist with the cleaning and organization of kitchen and equipment
-Restock items as needed throughout the shift
-Adhere to all sanitation and food production codes
permanent
Customer Care Representative (Towaco)
Salary not disclosed
East Hanover, NJ 4 days ago

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Be the central link between the customer, operations, sales team to ensure the client's requirements are met in the most efficient and cost-effective way. Build relationship with Customer, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.



Your Title: Customer Care Representative


Your Location: Towaco (New Jersey)


Reporting to: Customer Care Manager


Salary Range Based on Experience: $59,900 - $75,000



Main responsibilities


Build Customer Care strategy and follow global guidelines


Identify opportunities for improvement in Customer Care and participate in projects when relevant


Provide support for assigned customers and affiliates to meet order requirements and escalate issues


Work with the customer care team on customer relationship and delivering customer experience


Daily communication and collaboration with customers, operations, and sales


Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally


When applicable determine corrective action with the help of the Support Office and Control Tower


Prepare Debit and Credit notes, process quality notifications and Customer Returns


Manage customer expectations and building relationships


Collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings


Ask for and act upon Customer feedback


Maintain accurate customer records, including customer specific information, contracts, labeling, packaging and stock requirements


Provide coverage and support accounts for other team members


Know how to diffuse a difficult situation and get resolution with the customers


Follow the new Customer/product processes and contribute to improve New customer experience



Education


High School or Secondary Education


Associate or University Degree


Languages: English and other language(s)


Professional experience: 2-3 years in the industry including customer-facing role



Required skills


Knowledge of SAP and associated processes


Microsoft Office expertise


Demonstrated Customer Relationship Management


Basic Inventory Management knowledge


Understanding of Shipping Terminology


Knowledge of Lean/Six Sigma, (white/yellow belt)



Benefits


Benefits include medical, dental, vision, family leave and a high-matching 401 (k) plan.


This is a hybrid remote/on-site



#LI-hybrid


At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual's voice is valued and has the power to shape our world. Join us in making a difference together.

Not Specified
Customer Success Specialist
Salary not disclosed
Madison, WI 3 days ago
Who We Are

Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.



Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.



Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.



The Opportunity

An exciting opportunity is available for a Customer Success Specialist to join the Singlewire team. This position is part of a highly visible and customer-facing team responsible for the post-sale success and satisfaction of Singlewire Customers. If you are passionate about working with others and enjoy working in a fast-paced environment - this might be the position for you!

What You'll Do



The Customer Success Specialist will work closely with Customer Success Operations, executing strategies for customer satisfaction, revenue growth and expansion, and risk mitigation. Our primary focus is revenue protection and a growth mindset.



Key criteria that make you a good fit for this role include experience driving business outcomes for customers in a one-to-many setting, large-scale outreach through automated and manual campaigns, and the ability to understand and anticipate customer needs and contribute meaningful solutions to identified problems.



To be successful in this role, you'll need to be able to execute the following responsibilities:




  • Responsible for prescribed customer engagements during the post-sale customer lifecycle
  • Manage a high volume of customer contacts via phone and email each day - utilizing Salesforce CRM to organize and prioritize activities
  • Triage incoming customer requests and route to appropriate internal resources
  • Understand and articulate the unique value proposition of our product
  • Coordinate with CS operations to improve playbooks that impact customer health
  • Advocate for customers' needs and share feedback to resolve customer challenges
  • Contribute thoughtful solutions to customer challenges to improve the customer experience
  • Work towards Key Performance Indicators (KPIs), both individually and as part of a team


No travel is expected for this role.



The Person We're Looking For

Required Qualifications:




  • Bachelor's degree or equivalent work experience
  • 1+ years experience in Customer Success


Preferred Qualifications:




  • Demonstrated ability to connect product capabilities to customer ROI; experience with value-driven outcomes
  • Experience developing customer relationships and influencing decisions
  • Experience developing and executing outreach campaigns
  • Demonstrated ability to establish and maintain a high level of partner and customer trust and confidence
  • Technical aptitude with a solid understanding of technology and how a product works
  • Ability to effectively adapt to changing technology and an evolving strategy in a growing organization
  • Critical thinking skills with a resilient approach, adaptable and work well under pressure with meticulous attention to detail
  • Excellent organizational and time management skills


Our Culture

At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.

Not Specified
Customer Care Representative (Mt. Olive, NJ)
🏢 Givaudan Fragrances
Salary not disclosed
Budd Lake, NJ 2 days ago

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Be the central link between the customer, operations, sales team to ensure the client's requirements are met in the most efficient and cost-effective way. Build relationship with Customer, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.



Your Title: Customer Care Representative


Your Location: Mt. Olive site (New Jersey)


Reporting to: Customer Care Manager


Salary Range Based on Experience: $59,900 - $75,000



Main responsibilities


Build Customer Care strategy and follow global guidelines


Identify opportunities for improvement in Customer Care and participate in projects when relevant


Provide support for assigned customers and affiliates to meet order requirements and escalate issues


Work with the customer care team on customer relationship and delivering customer experience


Daily communication and collaboration with customers, operations, and sales


Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally


When applicable determine corrective action with the help of the Support Office and Control Tower


Prepare Debit and Credit notes, process quality notifications and Customer Returns


Manage customer expectations and building relationships


Collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings


Ask for and act upon Customer feedback


Maintain accurate customer records, including customer specific information, contracts, labeling, packaging and stock requirements


Provide coverage and support accounts for other team members


Know how to diffuse a difficult situation and get resolution with the customers


Follow the new Customer/product processes and contribute to improve New customer experience



Education


High School or Secondary Education


Associate or University Degree


Languages: English and other language(s)


Professional experience: 2-3 years in the industry including customer-facing role



Required skills


Knowledge of SAP and associated processes


Microsoft Office expertise


Demonstrated Customer Relationship Management


Basic Inventory Management knowledge


Understanding of Shipping Terminology


Knowledge of Lean/Six Sigma, (white/yellow belt)



Benefits



Benefits include medical, dental, vision, family leave and a high matching 401k plan.



#LI-hybrid



This is a hybrid remote/on-site


At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual's voice is valued and has the power to shape our world. Join us in making a difference together.

Not Specified
Sr Manager Customer Success (Hybrid)
Salary not disclosed
Chicago, IL, Hybrid 2 days ago
Sr. Manager Customer Success

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

  • Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
  • Align service models to account segments and growth opportunities to optimize customer engagement.
  • Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
  • Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
  • Develop business cases to integrate or invest in technologies that support customer scale.
  • Coordinate cross-functional collaboration to enhance the post-sale customer journey.
  • Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

  • Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
  • Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
  • Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
  • Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
  • Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
  • Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

  • Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
  • Analyze capacity and align resources to support team and individual goals.
  • Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

  1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
  2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
  3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
  4. 3+ years of people management experience required.
  5. Previous experience managing customers in a healthcare-related context preferred.
  6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
  7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
  8. Strong external presence to communicate with customers and stakeholders.
  9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
  10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Apply NowShare Save Job
Remote working/work at home options are available for this role.
Not Specified
E-commerce Customer & Operations Lead
Salary not disclosed
Katy, Texas 5 days ago
Job Description

Job Description

American Omni Trading is seeking an E-Commerce Customer & Operations Lead to support the growth of our Tire Squire e-commerce business. This role is responsible for managing daily marketplace operations across Amazon Seller Central and eBay , including customer support, advertising campaigns, order management, and inventory coordination.
This is a hands-on operational role where you will initially manage the process yourself and eventually build and lead a team as the business scales .
This position is fully in-office in Katy, TX .
Responsibilities

* Manage day-to-day operations within Amazon Seller Central and eBay marketplaces .
* Oversee order management, returns, and customer issue resolution .
* Maintain accurate product listings, images, descriptions, and pricing across marketplace platforms.
* Manage Amazon advertising campaigns (PPC) to drive traffic and sales.
* Monitor and maintain inventory levels and fulfillment coordination .
* Communicate with customers to resolve issues and ensure high satisfaction.
* Monitor product performance and identify opportunities to improve listings or campaigns.
* Support compliance documentation and marketplace requirements.
* Continuously improve operational processes and workflows to support growth.
* As the business grows, recruit, train, and supervise team members responsible for customer service, listings, advertising, and fulfillment.

Requirements

* 2+ years of experience working within Amazon Seller Central in a corporate environment.
* Experience managing orders, returns, and customer communications on Amazon.
* Experience managing Amazon PPC advertising campaigns .
* Experience working with Amazon Seller Central and eBay marketplace operations .
* Strong organizational skills and ability to manage multiple operational functions.
* Experience managing inventory and fulfillment coordination .
* Strong communication and customer resolution skills.
* Ability to work full-time onsite in Katy, TX .
* Leadership experience or experience supervising a team preferred.

We Offer

* Salary: $65,000 - $80,000
* Opportunity to lead and grow a scaling e-commerce division
* Career progression into a management role
* Comprehensive benefits package

* Medical Insurance
* Dental Insurance
* Vision Insurance
* Life Insurance
* 401K
* Paid time off

* Hands-on ownership of e-commerce operations
* Collaborative and growth-focused team environment
* Long-term career growth with an expanding distribution company

Apply Today!
Company Description
Founded in 1990, American Omni Trading (AOT) is made for more. More performance. More dedication. More innovation. More commitment. From wheelbarrow to ATV, agricultural to OTR, touring to ultra-high performance, light truck to TBR and everything in between, we provide our customers with logistics solutions and product designs that put their competition to shame.

Because an American Omni product is not just a design. An American Omni product is a collaboration. We provide the materials and know-how, but it's our customers that deliver the inspiration. They come to us with an idea, and we workshop and tweak it until that idea comes to life. And when the product is ready to ship, our industry-leading logistics system ensures every product produced is a product delivered.

Achieve more with American Omni.

Company Description

Founded in 1990, American Omni Trading (AOT) is made for more. More performance. More dedication. More innovation. More commitment. From wheelbarrow to ATV, agricultural to OTR, touring to ultra-high performance, light truck to TBR and everything in between, we provide our customers with logistics solutions and product designs that put their competition to shame.\r
\r
Because an American Omni product is not just a design. An American Omni product is a collaboration. We provide the materials and know-how, but it's our customers that deliver the inspiration. They come to us with an idea, and we workshop and tweak it until that idea comes to life. And when the product is ready to ship, our industry-leading logistics system ensures every product produced is a product delivered.\r
\r
Achieve more with American Omni.
Not Specified
Shift Leader – Customer Service Associate (Restaurant)
✦ New
Salary not disclosed
Huntingdon, PA 8 hours ago
Panera Bread - No Huntingdon is looking for enthusiastic individuals to join our team in North Huntingdon, PA as full time or part time Shift Leaders. If you like working in a fast paced, fun environment and you are good with people, look no further! Panera Bread - No Huntingdon is the right place for you.

Shift Leader Job Essentials:
-Must be able to demonstrate you are committed, hard-working, honest and friendly.
-Excellent customer service skills
-Reliable transportation to and from work (daily)
-Ability to work with computers
-Ability to assist the General Manager with team building
-Ability to coach and lead a team with no supervision
-Ability to maintain a positive atmosphere of teamwork and full of energy
-Ability to communicate to all team members
-Sales Skills

Additional Responsibilities:
-Be professional and courteous with all customers
-Promptly handle all customer concerns by delighting each of our customers
-Willing to open and close stores
-Willing to perform and uphold daily cleaning duties
-Willing to maintain a safe and organized restaurant for employees and customers

We are actively hiring for a full time or part time Shift Leader to join our team. We can't wait to meet you. Apply today!
permanent
Customer Support / Quality Lead
$60,000-70,000 Yearly Salary
Description:

The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in the world and we strive to be the “Best Value” supplier in the industry.  

  

The Customer Support / Quality Lead is responsible for providing customer service support, including quotations, delivery information and technical information. Coincidently ensures consistent, compliant, and accurate execution of quality processes by guiding frontline quality activities, resolving issues, and supporting continuous improvement across operations.

  

Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description – other tasks may be assigned and expected to be performed.


Customer Service Functions

  • Handles customer requests including quotes, orders, follow-up and delivery information.   
  • Provides customer service support, including providing technical information and explanations to customers.
  • Fills orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs. 
  • Meets established order entry goals.
  • Supports members of the outside sales team in daily activities.
  • Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
  • Works well in a team environment to solve customer issues.
  • Communicates issues and problems with management in a timely manner.
  • Maintains superb attention to details.
  • Maintains detailed documentation to support decision and ensure continuity of service.

Quality Assurance Functions

  • Ensures the performance of quality assurance functions are conducted in the most efficient manner.
  • Looks for opportunities to eliminate non-value-added operations and improve processes.
  • Assists with the development of plans and strategies to enhance production.
  • Lead efforts toward achieving and maintaining ISO 9001 certification.
  • Creates, revises, and controls, Quality manual, SOPs, Work Instructions, Forms, and quality procedures.
  • Identifies gaps. Ensures root cause analysis and corrective actions are implemented. 
  • Collecting and reporting of KPIs for quality management.
  • Coordinates resources required to address quality concerns.
  • Ensures documentation meets internal and external requirements (e.g., ISO clauses, regulatory expectations). 
  • Prepares for and supports customer/certification/regulatory audits; coordinates responses and follow ups. 
  • Preserves and maintains training records; ensures staff are trained on relevant procedures, changes and expectations. 
  • Manages controlled records (inspection logs, audit reports, risk files) to ensure traceability and retention.
  • Conducts internal audits.
  • Serves as a cross-functional advisor.
  • Other tasks/functions as assigned. 


Requirements:
  • Associate’s degree or equivalent.
  • 2-3 years of Customer Service experience, preferably in a manufacturing environment. 
  • Knowledge of ISO 9001 requirements preferred.
  • Acts positively upon constructive criticism and coaching.
  • Work independently and in a group across all levels of the organization.
  • Ability to multi-task and prioritize work based on deadlines.
  • Handles confidential information discreetly.
  • Highly detail oriented.
  • Communicates clearly and comfortably with all employees. 
  • Conducts self professionally & ethically.
  • Remains calm under pressure. 
  • Places a high emphasis on excellent customer service. 
  • Fosters and supports a teamwork environment. 
  • Knowledge of order entry/enterprise systems, preferably QAD and Goldmine.
  • Strong computer skills with demonstrated knowledge of Microsoft Office programs: Word, Excel, and Outlook

   

Learn more about U.S. Tsubaki at:    

U.S. Tsubaki offers a competitive compensation and benefits package, including health benefits effective on date of hire, dental and vision benefits effective on the first of the month following date of hire, Paid Time Off ("PTO"), 10 paid holidays, generous 401(k) match and profit sharing, annual bonus potential, life insurance, short and long-term disability, flexible spending accounts, commuter benefits, education reimbursement, home and auto insurance discounts, and pet insurance. 

   

The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors. 

   

Applicants must be authorized to work for any employer in the United States. Tsubaki does not sponsor or take over sponsorship of employment visas.

  

Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability

PM21



Compensation details: 6 Yearly Salary



PIa783c34f07e7-3631

Not Specified
Customer Service and Distribution Manager
✦ New
Salary not disclosed

DCI Donor Services

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking a Customer Service and Distribution Manager. The Customer Service and Distribution Manager will serve as a member of the Tissue Bank’s management team with responsibility for managing customer relationships and delivering exceptional service. This role contributes to the Tissue Bank’s strategic objectives of revenue growth through the effective management of inventory, coordination of returns/transfers, production planning, order fulfillment, and contract management. It ensures DCI Donor Services remains in compliance with all regulatory guidelines with respect to management of tissue, and recruits, develops and retains talent to create a best-in-class Distribution organization

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

  1. Ensures sales goals and budget objectives are met through fulfillment of customer orders and unsurpassed customer service. Creates and distributes inventory report to ensure customers in DCIDS’s donor service areas have first choice to available grafts. Communicates tissue availability to Distributors and Contract Partners as appropriate.
  2. Determines appropriate “par” levels for tissue inventory to ensure DCIDS can provide appropriate service levels to its customers. Represents Distribution at Production Planning meetings, providing demand requirements based on sales forecasts and processing leads times.
  3. Maintains a month-on-hand report to monitor and address low demand inventory. Acts as part of team to create programs/pricing or identify alternative outlets to ensure tissue is utilized. Communicates these programs to customers as appropriate.
  4. Ensures that Distribution department is compliant with all regulatory requirements related to storing, shipping, returning or transferring human donated tissue. Has clear understanding of the Center for Biologics Evaluation and Research (CBER) regulations for HCT/Ps established in 21 CFR Parts 1270 and 1271. Supports Account Managers and Inside Sales Specialists with directions on handling tissue requirements in the field.
  5. Manages sales agreements with client hospitals, group purchasing organizations (GPOs), distributors and others. Works with Director of Sales to discover requirements to win the contract. Leads negotiation of contract terms. Manages contracts to track renewal dates, alerting management team to any required action. Renegotiates terms as appropriate.
  6. Supports Distributor relationships by monitoring distribution revenue, calculating commissions, and securing authorization for timely payment.
  7. Monitors, reports and presents revenue results and tissue utilization to senior management, medical management and medical directors. Supports Sales team with Quarterly Territory Reviews reports.
  8. Recruits, retains, and develops results driven Distribution team. Advises and counsels, assists, and directs activities to ensure ongoing high performance. Implements timely corrective action when necessary. Identifies training needs to ensure Customer Service Coordinators are proficient in inventory management, regulatory requirements, and interacting with clinical customers.
  9. Recommends capital equipment and expense budgets. Reviews and approves expense reports and takes necessary steps to keep expenses within approved budgets and policies.
  10. Performs other duties as assigned.

The ideal candidate will have:

  • Associate’s Degree required/Bachelor’s Degree preferred in related field
  • Minimum 5+ years of medical device, banked human tissue, or biotechnology sales/marketing experience
  • CTBS required within first year of employment
  • Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel are required.
  • Observes, listens to and talks with employees and others. Stands, sits, and walks. Reads and writes a variety of reports and documents. Travels to OPO and hospital facilities. Lifts up to 50 pounds.


We offer a competitive compensation package including:

  • Up to 184 hours of PTO your first year
  • Up to 72 hours of Sick Time your first year
  • Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
  • 403(b) plan with matching contribution
  • Company provided term life, AD&D, and long-term disability insurance
  • Wellness Program
  • Supplemental insurance benefits such as accident coverage and short-term disability
  • Discounts on home/auto/renter/pet insurance
  • Cell phone discounts through Verizon
  • Monthly phone stipend

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.



PI7c69c8eaebf5-3631

permanent
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