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Customer Service Representative, Paper Machine Service
✦ New
Salary not disclosed

Job description: Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

GENERAL SCOPE OF RESPONSIBILITIES

A customer service representative supports both internal customers (product managers, account managers, production, and finance staff) and external customers with all steps in the sales cycle; from helping to identify required parts or resources to preparing offers (quotes), processing orders, and resolution of after order issues.

NATURE AND SCOPE:

  • Provide Customer Service support to our customers, Sales Area Managers, Product Managers and Regional Sales entities;
  • Interact with internal / external customers to provide information response to inquiries about products and services.
  • handle and resolve questions / concerns
  • provide information about the organization's products and service
  • generate quotes and process orders as requested by Product Managers, Sales Area Manager, and customers
  • enter and ensure proper handling of all orders
  • maintain customer pricing based on guidance from product managers
  • coordinate delivery and purchase order requirements with Logistics Department,
  • communicate special shipment dates and date changes to the Regional Sales entities, Sales Area Managers, and/or customers
  • Other duties as assigned by Supervisor or Managers.

REPORTING RELATIONSHIPS:

Line: Customer Service Manager, Paper Machine Service

Coordination with: engineering, production groups, field sales (SAMs), and finance

SUPERVISION RECEIVED:

The employee carries out the work within guidelines such as objectives, definitions with minimal oversight. Works with moderate supervision.

SUPERVISORY RESPONSIBILITIES:

Line: None

POSITION REQUIREMENTS

  • College degree and/or equivalent experience
  • Manufacturing Experience a plus
  • Self-starter capable of working with minimum supervision.
  • Extremely thorough organizational and planning skills.
  • Strong knowledge of customer service and establishing contacts.
  • Ability to handle numerous projects at one time.
  • Excellent written and verbal communication skills.
  • Ability to develop close professional relationships
  • Ability to research and review technical drawings and documents.
  • Very strong computer skills (Word, Excel, PowerPoint)
  • Some ERP experience (SAP experience a plus)
  • Ability to [learn to] read and interpret engineering drawings.
  • Ability to work independently and handle high volume email traffic
  • *This is not a call center position

LANGUAGE ABILITY:

Ability to read and comprehend instructions, engineering drawings, correspondence, and memos. Ability to write effective correspondence. Ability to effectively transfer information in one-on-one and small group situations to customers, vendors, and other employees of the organization.

EFFORT & WORKING CONDITIONS

Working conditions can include production/fabrication facilities, paper mills, and offices.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Not Specified
Bilingual Customer Service Representative
✦ New
Salary not disclosed
Irving, Texas 1 day ago

Begin your career with an EXCITING Fortune 500 organization that has a nation-wide reputation for positive customer service.

They have been celebrated by the Axio Harris poll as #2 for brand recognition and excellence among the top 100 brands reviewed.

Excelled program for rapid progression within the organization for those who qualify.

They offer great opportunity for growth, and encourage progression within their organization.

Employees receive a full benefit package including pension, vacation, PTO, health care and fitness, stock options, 401K with matching, automobile at cost and education reimbursement. Once hired there are opportunities to HYBRID!

Casual environment in a professional setting Jeans, t-shirt, tennis shoes and baseball cap are welcomed.

As an industry leader, they take pride in their team environment focused on engaged and eager professionals. Our client offers a strong sense of community, with focus on personal interests such as leadership training, sponsored sports teams, book clubs, and support for charitable efforts.

Compensation:

  • Bachelors Degree: $21.50 - 23.50/hr.

Responsibilities:

  • Handles Incoming and Outgoing calls on a dialer
  • Contacts customers to provide lease end options
  • Contacts customers to verify final intentions
  • Contact dealers to verify balloon and lease returns
  • Quotes payoffs to customers, dealers and insurance companies
  • Acts as contact for customer and dealer questions
  • Provides general customer service
  • Provides marketing information to customers in an effort to promote lifetime loyalty

PrideStaff (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:

  • A professional, supportive team environment
  • Representation to North Dallas' top employers
  • Full medical benefits package
  • Dedicated consultants that provide industry insights & resources to ensure continued career development

These are some of the many reasons we were recently recognized as one of Dallas' Best Places to Work!

Proudly serving North Dallas, Addison, Carrollton, Farmers Branch, Las Colinas, Irving, Coppell, Lewisville, Plano, Richardson, Frisco and McKinney

Not Specified
Customer Service Specialist - Must reside in Colorado Springs
✦ New
Salary not disclosed
Colorado Springs 1 day ago

Staff Management is seeking a Customer Service Specialist who will be responsible for enhancing the experience of our affiliates by delivering exceptional customer service support. This role involves responding to business requests via phone, email, and customer portals in a professional, courteous, and timely manner, while ensuring a positive and consistent customer experience. If you are interested please send resume to Michelle at .

Perks & Benefits

  • Weekly paychecks
  • Direct Deposit or Cash Card pay options
  • $16.50 / Hour

Employment Type & Shifts

  • Full Time
  • Temp to Hire
  • 1st Shift

Job Responsibilities

  • Demonstrate basic knowledge of the product and processes specific to assigned brand.
  • Manage customer experience interactions by providing accurate and efficient resolution to incoming requests via phones, email or our customer online portal.
  • Follow standard operating procedures to support and resolve customer requests: order status, tracking, pricing, change requests and such.
  • Act as customer liaison when working with cross-functional teams to resolve customer requests.
  • Complete initial troubleshooting and escalate to the appropriate team as necessary.
  • Utilize and manage appropriate ERP business systems.
  • Accurately document service requests in CRM to ensure data integrity for root cause problem solving activities across the business.
  • Meet all service level agreements as assigned.
  • 2 years of customer service experience.
  • HS Diploma or GED required.
  • Strong verbal and written communication skills.
  • Working knowledge of Computer based applications.
  • Ability to multi-task, prioritize, and manage time effectively.

Associate Requirements

  • HS Diploma or GED
  • Drug Test
  • Able to Lift 20 pounds
  • Must be at least 18 years old

The hourly rate for this position is anticipated between $16.50 - $16.50 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at home.

Staff Management | SMX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at or 1-8 TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

Not Specified
Customer Service Administrator
✦ New
Salary not disclosed
Reno, Nevada 1 day ago

Sierra Staffing Group is seeking a Customer Service Administrator to join a rapidly growing and established Electronic Manufacturing company in the Reno market. Qualified candidates will have experience supporting sales and customer service teams, order/data entry, ERP experience, and preparing purchase orders for customers.

Description

The Customer Service Administrator supports the Sales and Customer Service teams by accurately processing customer orders and maintaining complete documentation. This role ensures orders move smoothly from quote to booking and serves as a key internal link between Sales, Customer Service, and Document Control.

Key Responsibilities

Order Entry & Accuracy

  • Review all confirmed customer purchase orders for accuracy and completeness.
  • Accurately enter sales orders into the ERP system daily.
  • Maintain an order entry error rate of no more than 3%.
  • Meet daily order entry timelines.

Order Review & Record Management

  • Maintain accurate and up-to-date customer records in the ERP system.
  • Run the open order report daily and ensure all required fields are complete.
  • Validate and review orders received through the API feed for accuracy and completeness

Documentation & Compliance

  • Complete the Quote Record (QR) process and submit final documentation to Document Control as required.
  • File customer documentation on the company file server daily.
  • Ensure all order documentation is complete and audit ready.

Team & Administrative Support

  • Support Program Managers as needed.
  • Draft internal documents, prepare reports, and provide general administrative support.
  • Communicate clearly with Sales, Customer Service, and Document Control to resolve order issues quickly.
  • Participate in process improvement efforts and help track service metrics.

Qualifications

  • High School Diploma or equivalent required.
  • 2+ years of experience in customer service, inside sales support, or order administration preferred.
  • Basic PC skills, including Microsoft Office Suite.
  • Experience working with ERP (Syteline) systems preferred.
  • Strong organizational and documentation management skills.

If you're qualified and interested in this great opportunity, please apply now!

Not Specified
Customer Experience Associate
✦ New
🏢 Inceed
Salary not disclosed
Oklahoma City 1 day ago

Position: Customer Experience Associate

Compensation: $43,000 - $48,000 annually, depending on experience

Location: Oklahoma City, Oklahoma

Inceed has partnered with a great company to help find a skilled Customer Experience Associate to join their team!

Join a dynamic team where you'll play a pivotal role in enhancing customer experiences. This position is perfect for someone who thrives in a fast-paced environment and is eager to contribute to a company that values growth and internal promotions. If you're detail-oriented and passionate about delivering top-notch customer service, this opportunity is for you!

Key Responsibilities & Duties:

  • Process and manage customer orders accurately
  • Coordinate with production planning to determine lead times
  • Communicate order details to internal and external customers
  • Utilize reporting systems for order entry
  • Handle customer orders, changes, and returns per policy
  • Collaborate with sales and production teams to meet customer expectations
  • Build strong customer relationships through effective communication
  • Recommend process improvements for efficiency
  • Maintain accurate records of orders and interactions

Required Qualifications & Experience:

  • High School diploma or GED required
  • 3–5 years of data entry experience in a fast-paced environment
  • Proficiency with Microsoft Office Suite
  • Strong written and verbal communication skills
  • High attention to detail and organizational skills
  • Ability to type a minimum of 35 WPM

Nice to Have Skills & Experience:

  • Associate degree in a business-related field
  • Manufacturing/factory experience
  • HVAC product knowledge

Perks & Benefits:

  • This opportunity includes a comprehensive and competitive benefits package—details will be shared during later stages of the hiring process.

Other Information:

  • Onsite interviews required
  • Training period of 6-12 months
  • Company values long-term employee retention
  • Located near the airport

If you are interested in learning more about the Customer Experience Associate opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


#INDNRC
Not Specified
Customer Service Representative - Tempe, AZ
✦ New
Salary not disclosed
Tempe, Arizona 1 day ago

Customer Service Representative – Tempe, AZ

We're hiring full-time, inbound Customer Service Representatives! If you're motivated by helping others, skilled in navigating multiple systems, and thrive in a fast-paced, high-volume environment, we want to hear from you.

You'll be joining a collaborative team under the leadership of a Supervisor of Customer Experience starting in April 2026. Work location for this position is 1150 W. Grove Parkway, Tempe, AZ 85283.

Schedule, Training & Work Environment:

Enjoy your weekends off!

We're currently hiring for the 9:30 a.m. – 6:00 p.m. shift, Monday through Friday.

Our comprehensive 8-week paid onsite training academy will set you up for success, empowering you to confidently connect with our customers. Training hours are Monday through Friday from 8:00am – 4:30pm on-site at 1150 W. Grove Parkway, Tempe, AZ 85283. During training, you will:

  • Learn to navigate our systems, software programs, and internal processes
  • Build the core service skills you need, including:
  • Critical thinking
  • Effective communication
  • Confident decision-making
  • Technical agility

After successful completion of training, eligible team members can transition to a flexible hybrid work model:

3 days onsite / 2 days remote (with the option to change your WFH days weekly)

Earn in opportunity to become voluntarily remote based on performance after 6 months

Eligible to bid for alternate shifts after 6 months

You also have the option of working in the office up to 5 days a week.

Grainger will provide all equipment needed to work from home.

Grow with Grainger:

Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you'll build the skills needed to advance your career across specialty teams or into other departments of our evolving business.

Our Culture:

We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential.

You Will:

  • Handle a high volume of inbound calls - delivering quality customer service with professionalism, empathy, and efficiency
  • Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries
  • Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
  • Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions
  • Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity
  • Maintain attention to detail while managing complex or time-sensitive customer issues
  • Communicate clearly via phone and written messages

You Have:

  • High School diploma or equivalent
  • Minimum 1 year of customer service experience or experience in a customer-facing role
  • A passion for delivering exceptional customer service and creating a positive experience for every customer
  • Ability to thrive in a fast-paced, dynamic environment
  • Ability to problem solve and make decisions with attention to detail
  • A continuous improvement mindset, open to coaching and receiving feedback
  • Proven ability to learn new technology and software quickly
  • Comfortable navigating multiple programs and screens simultaneously
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
  • Experience with Customer Relationship Management (CRM) systems and SAP a plus (not required)
  • For hybrid/remote work:
  • A secure, quiet workspace
  • High-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload, ping under 80ms

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

Not Specified
Customer Resolution Specialist
✦ New
Salary not disclosed
Detroit, Michigan 1 day ago

Customer Resolution Specialist I (multiple openings)

Location: Detroit, MI (Remote after initial onsite training)

Duration: 6+ Months W2 contract role

Pay Rate: $20-22/HR

Shifts: 4 days/week; apprx. hours 9am – 7pm; Flexible schedule

Job Summary

As an entry level professional in Customer Care, the main accountabilities are answering incoming customer phone calls and resolving customer inquiries related to turn-on and disconnection of services, electrical and gas outages, and gas leaks.

Key Accountabilities

  • Initiate and respond to customer inquiries related to various products and services.
  • Gather and analyze current and historical data from customer records to respond to service requests and inquiries.
  • Follow-up with key contacts within Customer Care and other departments to ensure timely resolution of complaints, inquiries and requests.
  • Conduct customer business within Michigan Public Service Commission rules and established guidelines.
  • Process customer payments per established guidelines.
  • Communicate with customers effectively and accurately.

Qualifications:

  • High school diploma, or equivalent, with two years of experience in a customer contact professional environment
  • OR- Henry Ford College Customer Service Professional Certificate with one year of experience in a customer contact professional environment
  • OR- Associate degree, or above, with one year of experience in a customer contact professional environment

Additional requirements:

  • Must obtain an evaluation of \"recommended\" on the clerical and human relations portions of the customer representative tests.
  • Must have intermediate oral and written communication skills, including a good speaking voice and solid use of proper business grammar.
  • Must demonstrate a working proficiency in relevant computer applications within multiple corporate applications and data management tools and systems.
  • Must pass Department of Transportation (DOT) drug & alcohol testing and a satisfactory physical examination.
  • Must be flexible to work shifts and extended periods of overtime that may include weekends and holidays.
  • Maintain an internet access at a home location with at least 20 mbps
Not Specified
Customer Relationship Advocate
✦ New
Salary not disclosed

The American Board of Internal Medicine (ABIM) is currently seeking a Customer Relationship Advocate (CRA) to join its Customer Experience (CX) team. In this role, the CRA is responsible for managing high profile customer relationships through multi-channel interactions. The role requires providing complete and accurate information regarding certification in Internal Medicine, its Subspecialties, and the Maintenance of Certification (MOC) Program. The CRA must have the ability to comprehend and retain current and historical knowledge regarding ABIM's multifaceted products and services. The CRA is a consummate professional, with the patience and skillfulness to guide examination candidates and diplomates through their individual training and recertification pathways, and be proficient in describing all aspects of ABIM products, services and programs.

Reporting to the Customer Experience (CX) Manager, the CRA is responsible for the following:

  • Represent ABIM's brand by interacting with high profile customers with respect, empathy, and diplomacy.
  • Respond to complex multi-channel inquiries regarding ABIM, including policies, procedures, training requirements, registration, and exams. Meet customer needs through the efficient resolution of inquiries.
  • Ensure customer information is current and accurate within the customer relationship management (CRM) system, and other customer tracking tools.
  • Ensure appropriate and timely follow up to customers when additional information is requested by them.
  • Process requests for customer-initiated transactions to complete MOC requirements.
  • Manage outstanding case management work.
  • Ensure all contacts are documented in the appropriate source application.
  • Maintain relevant ABIM knowledge by participating in educational workshops and self-led learning.
  • Assist with special projects and miscellaneous tasks, as needed.

The ideal candidate has an undergraduate degree, or equivalent professional background, with a minimum of 3+ years of experience in a customer-facing role, preferably within a high touch relationship-focused environment; experience in supporting or communicating with physicians is highly desirable.

The successful incumbent will have solid interpersonal and written communication skills, along with a consistent attention to detail and excellent organizational & time management abilities. They will also have a proven ability to explain information clearly and relate well to others, while maintaining a calm, professional demeanor. Expertise in handling sensitive issues with empathy, respect, diplomacy, and confidentiality is a must. Proficiency in MS Office; experience utilizing CRM functionality and supporting web-based portals, a plus.

This role is based in our offices at 510 Walnut Street, Philadelphia PA, with the ability to work remotely three days a week. Our technology and facility teams provide and support a seamless hybrid work environment for all employees.

* * *

At the American Board of Internal Medicine (ABIM), our team of unique and talented professionals, and the inspiring work they do, are essential to meeting the needs and expectations of ABIM's diverse community of physicians.

ABIM is like no other workplace, and we are proud of it. We are committed to recognizing the importance of our people by investing in their lives through ongoing learning opportunities and exceptional total compensation & benefit offerings.

We look forward to learning more about your interest in joining our team. EOE

Not Specified
Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)
✦ New
Salary not disclosed

Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)

The Client

This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.

The Role

This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience

Responsibilities

  • Handle tickets and calls directly to build deep product knowledge and earn customer trust
  • Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
  • Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
  • Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
  • Define and track key operational KPIs and build automations to drive ongoing efficiency
  • Champion team autonomy and maintain quality standards throughout a period of significant scale

What We Need to See (Essential)

  • 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
  • Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
  • Proficiency in maintaining & utilizing ticketing CRMs
  • Demonstrated ability to thrive in hypergrowth environments and build processes from zero
  • Comfort working across time zones (specifically West Coast)
  • Genuine alignment with the company's mission in women's and children's health

What We'd Like to See (Bonus)

  • Experience in a healthcare or regulated SaaS environment
  • Familiarity with building or scaling a support function at a Series A-C stage company
  • Experience with CRM automation and reporting

Location: Hybrid

Package: $60-80 per hour

Duration: 4 months


Remote working/work at home options are available for this role.
Not Specified
CSR Customer Service Representative
✦ New
Salary not disclosed

The Customer Service Representative (CSR) plays a vital role in the daily operations of our Sunoco APlus location. Reporting directly to the Store Manager, the CSR is responsible for delivering exceptional customer service, maintaining store cleanliness, supporting inventory control, and executing company standards in daily operations. This is a frontline position for individuals who take pride in their work, stay organized, and thrive in a fast-paced retail environment.

Key Responsibilities:

Customer Engagement & Sales

  • Deliver best-in-class service to every customer, every time.
  • Proactively assist customers with purchases and upsell where appropriate.
  • Respond to customer concerns or issues in a professional and solution-focused manner.

Operational Excellence

  • Maintain clean, safe, and organized store conditions inside and out.
  • Restock merchandise, track low inventory, and assist with inventory management.
  • Ensure all signage, promotional displays, and pricing are accurate and current.
  • Follow all procedures for shift close-outs, including cash drawer reconciliation and end-of-day reporting.

Compliance & Safety

  • Adhere strictly to all company policies and procedures, including cash handling.
  • Follow procedures for checking in vendor deliveries and verifying invoice accuracy.
  • Report any safety hazards, maintenance issues, or suspicious activity immediately.

Team Support & Development

  • Provide training support to new hires as requested.
  • Collaborate with the Store Manager and fellow team members to improve operations.
  • Submit product feedback and customer suggestions to management.

Other Duties

  • Participate in promotional activities, store resets, and seasonal transitions.
  • Accept job applications from potential candidates and forward to management.
  • Take initiative to step into any task that supports store success.

Qualifications:

  • High school diploma or GED preferred.
  • Prior retail or customer service experience is a plus.
  • Must have a reliable form of transportation and consistent punctuality.
  • Flexible schedule including weekends, evenings, and holidays.
  • Strong communication and interpersonal skills.
  • Organized, self-motivated, and willing to take initiative.
  • Basic computer skills (POS system familiarity is helpful).

Work Environment:

  • Retail convenience store environment.
  • Ability to stand for extended periods and lift up to 25 lbs.
  • Must be able to handle changing priorities with composure and professionalism.

About New Arrival Tikova C-Stores

New Arrival is the frontline retail brand of Tikova C-Stores LLC, a fast-growing operator of high-performance fuel and convenience locations. We believe in building opportunity from the ground upempowering our team, elevating our stores, and delivering a great customer experience, every time.

Required qualifications:

  • Legally authorized to work in the United States

Preferred qualifications:

  • 1+ year of experience in the retail industry
  • 18 years or older
  • At least high school diploma or equivalent or higher
  • Retail skills: point of sale (POS) operation
  • Retail skills: customer service
  • Retail skills: restocking
  • Retail skills: taking inventory
Not Specified
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