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Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

As a NOC Technician, you will be responsible for monitoring, troubleshooting, and maintaining our clients' network infrastructure to ensure optimal performance and reliability. Your expertise in SD-WAN networking and firewall management will be essential in proactively identifying and resolving network issues and implementing appropriate solutions. The ability to work independently and effectively manage a ticket queue is crucial to ensure timely response and resolution of network-related incidents. By joining our team you will be given the opportunity to develop your technical knowledge along one of three primary practices: Network Security, Enterprise Networking, or Unified Voice and Application support with our internal subject matter experts.

Duties and Responsibilities:

• 
  
• Remotely troubleshoot managed service-related issues on support calls with Granite customers and/or field technicians
  
• Assist with the implementation and onboarding of innovative security and networking products, including in-house designed hardware solutions
  
• Professionally, accurately, and efficiently handle customer requests including technical and non-technical inquiries to any NOC related services
  
• Work with industry standard partners (Fortinet, Cisco, VMWare, etc.) on the support and implementation of nationwide networks
  
• Study and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise
  
• Independently handle a queue of tickets, promptly responding to incidents, requests, and changes while ensuring adherence to service level agreements (SLAs).
  
• Monitor the performance and health of the network infrastructure, including SD-WAN devices, routers, switches, firewalls, and other network components.
  

Required Qualifications:

• 
  
• Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience.
  
• 1-2 years in a technical support related role, or equivalent experience
  
• Understanding of networking standards, OSI model, subnetting and routing protocols
  
• Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex network issues efficiently.
  
• Understanding of agile task management and project operations
  
• Ability to provide a high level of customer support to improve customer experience
  
• Ability to work well independently and in a team environment in a hybrid WFH model
  
• Must have the ability to be cleared for Public Trust P2 clearance
  

Preferred Qualifications:

• 
  
• Strong knowledge of SD-WAN technologies and protocols, such as MPLS, BGP, OSPF, VPN, QoS, and traffic engineering.
  
• Experience managing and troubleshooting firewall solutions, such as Velocloud, Palo Alto, Fortinet, or Juniper.
  
• CCNA, Network+, or equivalent certification or higher
  
• Proficiency with Python, Javascript, or similar coding languages
  
• Telecommunications industry experience
  
• Prior public trust P2 security clearance
  

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

As a NOC Technician, you will be responsible for monitoring, troubleshooting, and maintaining our clients' network infrastructure to ensure optimal performance and reliability. Your expertise in SD-WAN networking and firewall management will be essential in proactively identifying and resolving network issues and implementing appropriate solutions. The ability to work independently and effectively manage a ticket queue is crucial to ensure timely response and resolution of network-related incidents. By joining our team you will be given the opportunity to develop your technical knowledge along one of three primary practices: Network Security, Enterprise Networking, or Unified Voice and Application support with our internal subject matter experts.

Duties and Responsibilities:

• 
  
• Remotely troubleshoot managed service-related issues on support calls with Granite customers and/or field technicians
  
• Assist with the implementation and onboarding of innovative security and networking products, including in-house designed hardware solutions
  
• Professionally, accurately, and efficiently handle customer requests including technical and non-technical inquiries to any NOC related services
  
• Work with industry standard partners (Fortinet, Cisco, VMWare, etc.) on the support and implementation of nationwide networks
  
• Study and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise
  
• Independently handle a queue of tickets, promptly responding to incidents, requests, and changes while ensuring adherence to service level agreements (SLAs).
  
• Monitor the performance and health of the network infrastructure, including SD-WAN devices, routers, switches, firewalls, and other network components.
  

Required Qualifications:

• 
  
• Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience.
  
• 1-2 years in a technical support related role, or equivalent experience
  
• Understanding of networking standards, OSI model, subnetting and routing protocols
  
• Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex network issues efficiently.
  
• Understanding of agile task management and project operations
  
• Ability to provide a high level of customer support to improve customer experience
  
• Ability to work well independently and in a team environment in a hybrid WFH model
  
• Must have the ability to be cleared for Public Trust P2 clearance
  

Preferred Qualifications:

• 
  
• Strong knowledge of SD-WAN technologies and protocols, such as MPLS, BGP, OSPF, VPN, QoS, and traffic engineering.
  
• Experience managing and troubleshooting firewall solutions, such as Velocloud, Palo Alto, Fortinet, or Juniper.
  
• CCNA, Network+, or equivalent certification or higher
  
• Proficiency with Python, Javascript, or similar coding languages
  
• Telecommunications industry experience
  
• Prior public trust P2 security clearance
  

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

As a Configuration Technician, this person will be working hands on staging products such as Edgeboot, Cisco, Adtran, Juniper, Cradlepoint, Fortinet, and Meraki. They will need to communicate clearly, both verbally and in writing, to engineering, provisioning, and project management teammates.They will also work in coordination with the warehouse teams picking, packing and shipping equipment out of the Lincoln, RI facility. Accuracy will be vital to the success of this person along with the ability to work on multiple different projects during a shift.

Duties and Responsibilities:

• 
  
• Manage ticket queues
  
• Ensure the timeliness and accuracy of customer orders
  
• Responsible for the successful and safe execution of work instructions to meet the standards set by Granite's Product and Provisioning teams to equipment staging and configuration
  
• Work closely with all internal departments to ensure equipment is correctly configured and shipped to customers
  

Required Qualifications:

• 
  
• Proficient in Microsoft Office Suite
  
• Strong organizational skills
  
• Ability to work independently and make judgement calls to resolve issues
  
• Strong analytical and problem-solving skills
  
• Strong verbal and written communication skills
  
• Ability to multi-task
  
• Ability to work in a warehouse environment
  

Preferred Qualifications:

• 
  
• Experience with staging telecommunications equipment
  
• Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
  
• Experience with multiple equipment manufacturers (Cisco, Adtran, Fortinet, Meraki, Cradlepoint, and others)
  

#LI-JH1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

The Manager of Information Security leads Granite's enterprise security program, ensuring the protection of corporate systems, applications, cloud platforms, and data across the entire business. This role drives the strategy, implementation, and continuous improvement of security policies, controls, and processes while enabling secure operations across IT, Engineering, Operations, Legal, and customerfacing teams. It oversees vulnerability management, cloud security (GCP and AWS), identity and access management, application security, incident response, and thirdparty risk, ensuring security is embedded into technology decisions and business initiatives. The position also maintains focused support for governmentrelated compliance activities, such as NISTbased requirements and limited ATO documentation, representing a smaller but important portion of the role. Overall, the Senior Manager provides crossfunctional leadership to strengthen Granite's security posture, reduce risk, and support the organization's operational and strategic goals

Duties and Responsibilities:

• 
  
• Oversee and manage Granite's enterprise wide Information Security Program, ensuring
  protection of corporate systems, data, applications, cloud environments, and business
  operations across all departments (IT, Engineering, Legal, Ops, Customer facing
  teams).
  
• Lead the development, implementation, and continuous improvement of corporate
  security policies, standards, procedures, and supporting governance documents.
  
• Direct vulnerability management activities across infrastructure, cloud, and
  applications; coordinate remediation with engineering, DevOps, and operations teams;
  validate fixes through scanning and ongoing monitoring.
  
• Oversee cloud security for GCP and AWS, ensuring secure configuration, access
  control, and alignment with best practices.
  
• Drive secure architecture reviews, application security requirements, and SDLC
  security integration for internal products.
  
• Partner with Engineering, Infrastructure, DevOps, and Network teams to evaluate
  system changes, cloud migrations, firewall updates, and new deployments to ensure
  security requirements and risk mitigations are properly addressed.
  
• Lead incident response activities-coordinate triage, communicate with stakeholders,
  review root causes, and ensure corrective actions and preventative measures are
  implemented.
  
• Manage enterprise identity and secrets programs, including MFA requirements, SSO
  implementation, service account lifecycle, least privilege enforcement, and secure
  credential rotation.
  
• Guide third party risk management, review vendor documentation, determine required
  evidence levels, and assess security impact of new or ongoing vendors.
  
• Provide security guidance and support for business processes, system enhancements,
  corporate initiatives, new integrations, and technology transformations across the
  organization.
  
• Lead recurring enterprise security meetings to align IT, Engineering, Legal, Audit, and
  business leaders on priorities, risks, and remediation activities.
  
• Ensure proper data handling practices across the business, including the identification
  and removal of sensitive or regulated data from email, local drives, Teams, and other
  systems.
  
• Support corporate continuity and resilience activities, including business impact
  analysis, response planning, and readiness validation.
  
• * Provide accurate, timely responses to security questionnaires, proposals, and customer
  inquiries across business units; contribute security content for RFPs, audits, and partner
  assessments.
  
• Maintain compliance for federal BSS/GBSS systems under NIST SP 800 53 / 800 171
  and GSA requirements; update SSPs; and support ATO assessments as needed.
  
• Provide federal agencies (e.g., GSA, DARPA) with required security documentation,
  system diagrams, and responses when requested.
  
• Perform other duties as required
  
• Obtain/retain a government security clearance as may be required to perform the duties
  of the position
  

Required Qualifications:

• 
  
• Bachelor's degree in Computer Science, Information Systems, Information Assurance,
  or equivalent experience.
  
• Eligibility to obtain and maintain Public Trust (Tier 2) or other federal security
  clearances.
  
• Handson experience implementing NIST SP 80053, NIST SP 800171, SOC 2, PCIDSS, RMF, and FISMA Moderate controls in enterprise environments.
  
• Demonstrated experience with SSP writing, ATO packages, security assessments, and
  continuous monitoring activities.
  
• Experience with cloud security in Google Cloud Platform (GCP) and Amazon Web
  Services (AWS). Familiarity with application security best practices (OWASP, SDLC integration,
  
• SAST/DAST scanning workflows).
  
• Ability to interpret and communicate security requirements to engineering, legal, and
  operations teams.
  
• Experience supporting vendor risk reviews, questionnaire responses, and assessment of
  thirdparty security materials.
  
• Experience with security controls in a converged infrastructure/virtual machine
  environment
  
• Experience developing information system security plans, policies, and procedures for
  Local Area Network (LAN) information systems and wide area network (WAN)
  information systems
  
• Strong crossteam leadership, communication, and documentation skills.
  

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.

Duties and Responsibilities:

• 
  
• Maintain and manage Granite's Premier accounts.
  
• 24 x 7 availability to support your assigned accounts.
  
• Conduct weekly meetings with assigned Premier accounts.
  
• Minute each meeting weekly and follow up on all actions
  
• Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
  
• Communicate directly with customers, sales and internal staff.
  

Required Qualifications:

• 
  
• Bachelor's Degree
  
• Intermediate to advanced knowledge of Microsoft Excel and MS Access
  

Preferred Qualifications:

• 
  
• Excellent customer service skills
  
• Ability to work under pressure
  
• Ability to meet deadlines
  
• Excellent problem-solving skills
  
• Ability to work independently as well as in a group
  
• Strong multi-tasking and organizational skills
  
• Excellent interpersonal and communication skills
  

#LI-JH1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:
The Corporate Trainer at Granite Telecommunications is responsible for designing, developing, and delivering training programs that support employee growth, operational excellence, and company objectives. This role partners with departments across the organization to identify training needs, facilitate engaging learning experiences, and evaluate training effectiveness. The ideal candidate is an enthusiastic communicator with a passion for adult learning, strong presentation skills, and the ability to adapt content for diverse audiences and business units.

Duties and Responsibilities:

• 
  
• Deliver and assist the development of training programs for new hire onboarding, leadership development, customer service, systems, and job-specific skills.
  
• Collaborate with department leaders to assess training needs and align content with business goals.
  
• Facilitate in-person and virtual training sessions using interactive instructional techniques and adult learning principles.
  
• Instill knowledge and process techniques for specific business units, facilitating engaging classes, organizing training material and identifying areas of improvement.
  
• Evaluate training effectiveness through assessments, feedback, and performance metrics to ensure continuous improvement.
  
• Maintain training records and monitor employee participation and completion in LMS or other tracking systems.
  
• Support compliance training by ensuring timely completion of mandatory courses and certifications.
  
• Assist in the onboarding process by leading orientation programs and coordinating with HR and department leaders.
  
• Stay informed about industry trends, new technologies, and best practices in training and development.
  
• Provide coaching and support to employees and supervisors to reinforce training outcomes and on-the-job application.
  

Required Qualifications:

• 
  
• Bachelor's degree in education, Human Resources, Communications, or a related field.
  
• 2+ years of experience in the telecommunications or technology industry.
  
• Excellent presentation, facilitation, and public speaking skills.
  
• Strong written and verbal communication abilities with attention to clarity and engagement.
  
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  
• Strong organizational and time management skills.
  
• Comprehensive understanding of all Granite products and services
  
• Ability to adapt training styles and content to meet the needs of different learners and teams.
  

Preferred Qualifications:

• 
  
• Experience with learning management systems (e.g., Cornerstone).
  
• 2+ years of experience delivering corporate training or adult education programs.
  
• Knowledge of instructional design methodologies and e-learning tools (e.g., Articulate, Captivate, Camtasia).
  
• Knowledge of training in a telecommunications or technology environment.
  
• Experience delivering training to hybrid or remote workforces.
  
• Certification in training or instructional design (e.g., CPTM, ATD, or SHRM Learning & Development Specialty Credential).
  
• Ability to measure ROI and effectiveness of training programs using data and feedback.
  

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

We're looking for a talented sales intern to work alongside our sales professionals who will focus on new business development by selling our voice and data telecommunication products and services to C-level and Director level decision makers. If you are a highly driven, self-motivated individual, with a positive attitude, and competitive spirit, then Granite will provide you an exciting and lucrative career opportunity. You will get the training, support and environment needed to succeed. You will be the driving force for securing new customers and new business regionally for Granite across North America.

Duties and Responsibilities:

• 
  
• Assisting team members with administrative tasks
  
• Learning and incorporating sales skills from and into their own sales environment
  
• Learning the products we sell and understand Granite as a company
  
• Producing and/or editing written reports for team members
  
• Prospecting new clients via cold calling
  
• Gain knowledge of using CRM- Salesforce
  
• Participating in independent sales tasks and strategies
  
• Participating in a sales intern role play competition
  

#LI-ND1

#LI-N1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

Job Description

We are seeking a highly skilled and experienced Lead AI Engineer to join our dynamic team. The ideal candidate will excel at identifying and articulating complex business problems, and will develop innovative, scalable, and robust AI/ML solutions to address these challenges. Responsibilities will include designing, building, and deploying enterprise-grade AI systems, specifically focused on:

• 
  
• Agentic AI solutions to automate operational processes (e.g., interpreting trouble tickets, performing basic troubleshooting, interacting with online portals, data entry).
  
• Retrieval-Augmented Generation (RAG) and ColBERTv2 pipelines for parsing, indexing, and querying enterprise documents to facilitate answers related to process guidelines, product knowledge, and training materials.
  
• Function calling solutions leveraging Large Language Models (LLMs) to automate and perform precise actions in enterprise workflows.
  
• Developing and applying reinforcement learning strategies to optimize and automate decision-making processes within enterprise operations.
  

This role requires hands-on expertise with model fine-tuning, training pipelines, post-training optimization techniques (e.g., model distillation), classification models, and integrating AI systems within complex enterprise environments.

Duties and Responsibilities

• 
  
• Develop and implement AI solutions leveraging fine-tuned Large Language Models (e.g., OpenAI models, LLaMA, Mistral).
  
• Design, develop, and optimize Retrieval-Augmented Generation (RAG) pipelines using advanced vector databases (e.g., FAISS, Pinecone, Milvus).
  
• Build and enhance agentic AI systems utilizing frameworks like LangChain, AutoGPT, or similar automation frameworks.
  
• Deploy scalable ColBERTv2 architectures for semantic retrieval and classification.
  
• Create robust pre-processing and post-processing pipelines to enhance model performance, accuracy, and interpretability.
  
• Collaborate closely with cross-functional teams, including product managers, business stakeholders, data scientists, and software engineers.
  
• Implement best practices in model distillation, quantization, and optimization for deployment in production environments.
  
• Ensure compliance with enterprise-grade security, privacy standards, and data governance practices.
  
• Provide leadership and mentorship to team members, supporting their technical development and career growth through coaching, training, and performance feedback.
  
• Drive timely and successful completion of AI/ML projects by setting clear milestones, tracking progress, removing blockers, and aligning resources
  

Required Qualifications

• 
  
• Bachelor's degree in Computer Science, Data Science, Machine Learning, AI, or related fields; advanced degree strongly preferred.
  
• 5+ years of proven experience developing and deploying production-grade AI/ML systems.
  
• Strong programming skills in Python, familiarity with libraries/frameworks such as PyTorch, TensorFlow, Hugging Face, and LangChain.
  
• Demonstrated expertise with LLM fine-tuning (e.g., LoRA, PEFT), distillation, and model optimization.
  
• Practical experience implementing RAG pipelines with embedding technologies and vector stores (e.g., FAISS, Pinecone).
  
• Proven track record building agentic AI systems capable of interacting with multiple enterprise applications and platforms.
  
• Solid understanding of NLP techniques, Transformer architectures, semantic search, and document retrieval technologies (e.g., ColBERT).
  
• Hands-on experience with reinforcement learning techniques, including designing, training, and deploying reinforcement learning models.
  

Preferred Qualifications:

• 
  
• Master's or Ph.D. in Computer Science, Machine Learning, Artificial Intelligence, or related field.
  
• Familiarity with cloud-based AI services (e.g., AWS SageMaker, Azure ML, Google Vertex AI).
  
• Experience with containerization (Docker, Kubernetes) and deployment pipelines (CI/CD).
  
• Knowledge of advanced AI frameworks and model inference engines such as Triton Inference Server, TensorRT, and ONNX.
  
• Familiarity with model monitoring, observability tools, and techniques to ensure long-term reliability and performance.
  
• Strong communication and interpersonal skills with the ability to clearly articulate complex technical solutions to non-technical stakeholders.
  
• Experience in regulated industries or environments requiring strict compliance and data governance standards.
  

• 
  
• Manage recurring data operations and reporting: pull data from multiple sources, maintain clean datasets, analyze trends, and deliver weekly or monthly dashboards and readouts in Sheets and Slides
  
• Administer surveys end-to-end (SurveyMonkey, Qualtrics, or similar): build and QA, manage response data, analyze results, and package findings into clear reports and decks
  
• Maintain people operations datasets, including hiring-related tracking and weekly roster updates, ensuring strong data integrity and consistent formatting
  
• Support onboarding administration, including LMS completion reporting, overdue follow-up tracking, and course assignment administration
  
• Build and iterate Tableau dashboards to replace or augment recurring reports, improving self-serve access to metrics and insights
  
• Streamline repeatable work using automation and AI (for example: faster data cleanup, report drafting, and workflow simplification)
  
• Support ad-hoc operational requests as needed (quick analyses, dashboard iteration, Google Sheets troubleshooting, and documentation updates)
  

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• Strong experience with data operations and reporting: pulling data from multiple sources, cleaning and reconciling datasets, analyzing trends, and producing clear recurring reporting
  
• Proficiency in building and maintaining Tableau dashboards (defining metrics, creating views, iterating based on stakeholder feedback)
  
• Advanced Google Sheets skills (dashboards, pivot tables, complex formulas, and scripts) and comfort presenting outputs in Google Slides
  
• Experience administering surveys (SurveyMonkey, Qualtrics, or similar), including survey setup, response management, and results analysis
  
• Experience with administrative operations that require precision and follow-through (tracking, audits, recurring updates, and systems hygiene)
  
• Comfort with LMS administration and reporting (completion reports, tracking overdue items, course assignments)
  
• Experience leveraging AI tools to accelerate analysis and streamline repeatable work; with automation + agent experience (Apps Script, Zapier, Make)
  
• Proven ability to handle sensitive and confidential information with discretion
  
• Ability to navigate ambiguity and shifting priorities, respond well to ad hoc requests, and keep stakeholders informed with clear status updates
  
• Proven ability to work independently with minimal oversight in a remote environment
  
• Availability requirement: able to consistently work 5+ hours on Mondays; remaining hours are flexible within a 10-15 hours per week schedule
  

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

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• A Government Project Coordinator will work on all types of projects, from simple activities to more complex plans, within the Granite product suite. They will collaborate internally with multiple departments, organize reporting, participate in meetings and provide updates to Government Transition Project Managers
  
• In addition to ensuring the schedule and details of a given task are well-organized, a Government Project Coordinator will collaborate with clients and internal teams to deliver results on time and meet high quality standards
  
• They are the front line of high-profile projects with an opportunity to work on some of Granite's newest offerings
  

Duties and Responsibilities:

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• Creates and maintain trackers showing progress of projects
  
• Places and track orders
  
• Works closely with TPM and other departments to ensure projects are kept on schedule
  
• Works with TPM, internal departments, and local contacts to coordinate installs, TIU, and ports
  
• Monitors progress of projects and handle any issues that arise
  
• Submits project deliverables in Order Portalwithin SLA and identifies/troubleshoots any issues with IT
  
• Must have the ability to obtain P2 Government
  

Required Qualifications:

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• Bachelor' s Degree
  
• Intermediate to advanced knowledge of Microsoft Excel and MS Access