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Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

The team's work encompasses the entire lifecycle of software artifacts, from inception to archival. Work and Code Management systems - Jira serves as the single source of truth for all work items, features, and defects. This planning layer is integrated with GitHub, which manages the source code and version control, to establish a clear, auditable trail from requirement to code.

In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

• At least 3 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

• Experience translating business strategy and analysis into consumer facing digital products

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $164,800 - $188,100 for Manager, Product Management

New York, NY: $179,700 - $205,100 for Manager, Product Management

Plano, TX: $149,800 - $171,000 for Manager, Product Management

Richmond, VA: $149,800 - $171,000 for Manager, Product Management

San Francisco, CA: $179,700 - $205,100 for Manager, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-8 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to .

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One's technology transformation has presented an exciting opportunity to usher in leading edge, innovative approaches to compliance risk management working closely with our business partners. Capital One leverages cutting edge technology to further its most dynamic and innovative products. This calls for new and creative ways for us to think about compliance and risk in a way that helps the business succeed safely and quickly. Privacy Compliance is at the center of these activities and performs a key risk management role to ensure the business and corporate initiatives comply with applicable federal, state, and international privacy laws and regulations.

The Process and Governance (ProGov) team sits in the second line of defense, is an integral part of Privacy Compliance and Risk (PC&R), and performs key privacy compliance activities that help to manage privacy risk across the company. The ProGov team is responsible for creating and maintaining external privacy disclosures, internal privacy policies, standards, and procedures; creating enterprise-wide training on a variety of privacy laws and regulations; and developing other tools and processes to facilitate a well-managed privacy program across the company.

The Compliance Privacy Senior Associate performs a key second line of defense role to ensure business lines and corporate initiatives comply with applicable federal and state Privacy laws and regulations related to the use and sharing of customer data. Under managerial supervision, the Compliance Privacy Senior Associate will work closely with the business, legal, tech, and risk partners, and be a resource on issues related to complying with current and emerging privacy laws and managing privacy risk. The advisor will collaborate with an experienced and diverse group of Compliance professionals and help ensure adherence to our Compliance Management Policy by providing advice and effective challenge to our business partners. A successful Senior Associate is highly motivated, enjoys problem solving, and is able to work well in a team environment.

Responsibilities:

• Assess and document business initiatives that may use or share customer data and determine the need to perform relevant suppression practices
• Under managerial supervision, provide effective challenge and guidance on compliance risks and support lines of business through various interactions and forum engagements
• Advise lines of business on application of Compliance requirements, such as: new products, process development, development of controls and monitoring, remediation/corrective action of compliance breakdowns, and change in law or regulation
• Advise lines of business in the development and maintenance of the Compliance Program, such as how to monitor, report, and train
• Support lines of business through advice, influence adjustments to the processes, procedures, and controls
• Review Complaints generated from lines of business and provide guidance on remediation, escalate and facilitate with subject matter experts, when necessary
• Conduct targeted validations on controls over applicable regulations
• Involvement with compliance testing and third party compliance, as directed
• Maintain understanding of Compliance Risk Management Framework and applicable laws and regulations
• Identify trends in data produced by lines of business
• Assist in capturing, maintaining, and analyzing compliance data, interpreting it to ensure consistency and adequate Compliance Risk Management
• Actively participate on projects through providing guidance, advise, and effective challenge
• Participate in reporting activities, as directed

Basic Qualifications:

• Associate's Degree or Military Experience
• At least 1 year of experience in financial services, specifically within accounting, audit, or an analytical disciplined field

Preferred Qualifications:

• Bachelor's Degree
• 2+ years of experience in privacy compliance, legal, or risk management.
• 2+ years of experience in financial services consumer compliance monitoring, risk, or auditing experience.
• CIPP (Certified International Privacy Professional) or CRCM (Certified Regulatory Compliance Manager) certification

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $94,600 - $107,900 for Compliance Advisory Specialist II

Richmond, VA: $86,000 - $98,200 for Compliance Advisory Specialist II

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-8 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to .

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

The Capital One Privacy Compliance & Risk team is seeking a Senior Manager with a passion for mitigating privacy risk at a tech-focused financial institution. The Senior Manager will join us to perform key privacy compliance activities on the second line of defense and will help manage privacy risk.

The Compliance Privacy Senior Manager performs a key risk management role to ensure compliance with applicable federal and state Privacy laws and regulations and a growing portfolio of international Privacy laws and regulations. The Compliance Privacy Senior Manager will apply risk, process management, and analytical skills to drive action to support privacy risk objectives. A successful Compliance Privacy Senior Manager is a highly motivated, forward-thinking self-starter who takes ownership, can work autonomously, is quick to adapt, technologically adept, and a committed learner.

Responsibilities:

• Actively follow privacy trends across the country, including the development of new privacy laws and emerging privacy risks
• Maintain subject matter expertise of applicable privacy international and domestic laws and regulations, including but not limited to TCPA, TSR, CAN-SPAM, GLBA, FCRA, FACTA, FFIEC guidance, CCPA, and GDPR
• Provide advice and effective challenge on privacy risks and support business lines through various interactions and forum engagements
• Actively engage with others within the department, including other subject matter experts and transaction testing team members
• Advise business lines on application of privacy requirements, development of controls and monitoring, remediation/corrective action of compliance breakdowns, and changes in law or regulation
• Participate on complex projects by providing guidance, advice, and effective challenge
• Participate in reporting activities used by Senior Leadership
• Travel to various Capital One locations as necessary

The ideal candidate will possess:

• Clear results orientation and focus on achieving both short- and long-term goals
• A proven track record of supporting and working across business lines and functions and with a senior management team
• Ability to navigate \"white space\" or ambiguous situations to drive and execute an agenda in a fluid environment
• Solid teamwork skills: ability to build and leverage the capabilities of a high-performing team
• Highly developed interpersonal, presentation, and communications skills (written and oral) coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills
• Strong judgment, influencing skills, integrity, and discretion in handling highly sensitive issues
• Ability to effectively challenge first line of defense risk taking, risk assessments, and risk mitigation efforts
• Successful track record of thriving in both a highly regulated industry and a fast paced, entrepreneurial, and dynamic environment
• Strong project management, process management, and organizational skills
• A collaborative, energetic, solution-oriented, and innovative leadership style
• Ability to balance operating independently with appropriate escalation and interaction with senior leadership
• Willingness to work as a team player and interact with associates across functions, departments, and job levels, both inside and outside the Compliance Department
• Understanding of key regulatory and audit requirements and three lines of defense risk management framework

Basic Qualifications:

• Bachelor's degree or military experience
• At least 7 years of privacy, compliance, risk management, legal or audit experience

Preferred Qualifications:

• Juris Doctor or Master's degree
• 8+ years of privacy, compliance, risk management, legal or audit experience at a financial institution
• 3+ years of experience in strategic consulting and strategic initiative management
• 3+ years of people management experience
• Certified Information Privacy Professional (CIPP), Certified Risk Professional (CRP) or Certified Regulatory Compliance Manager (CRCM)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based on the agreed upon number of hours to be regularly worked.

McLean, VA: $170,800 - $194,900 for Compliance Advisor Sr. Manager

New York, NY: $186,300 - $212,700 for Compliance Advisor Sr. Manager

Richmond, VA: $155,300 - $177,200 for Compliance Advisor Sr. Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-8 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to .

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Why This Role Matters

Estate planning is something many people delay because it feels complicated or intimidating. At Client, we are changing that by making the process simple and accessible.

As part of our Customer Support and Legal Support team, you will play an important role in helping customers understand the estate planning process and navigate our platform with confidence.

Many of our users rely on our support team to guide them through the process and ensure their estate planning documents are completed correctly.

You won’t just be answering questions — you’ll be helping families protect their future.

Position Overview

We are seeking a Customer Support Specialist with an interest or background in law to help customers navigate the client platform and assist with questions related to estate planning documents and the document creation process.

This role is ideal for paralegals, legal assistants, legal studies graduates, or candidates with customer support experience in legal services.

Estate planning experience is a plus but not required.

This position also offers significant growth potential, including opportunities to move into leadership or management roles as the company expands.

Key Responsibilities

• Respond to customer inquiries via phone, email, screensharing and live chat

• Assist users in navigating the client platform and completing estate planning documents

• Help explain estate planning concepts in a clear, non-legalistic way

• Support customers with document-related questions and platform guidance

• Assist with account issues such as login problems, document downloads, and payments

• Escalate complex legal or technical questions to the appropriate internal team

• Document customer interactions in our CRM system

• Help improve FAQs, knowledge base articles, and customer resources

• Provide feedback to product and operations teams based on customer interactions

Qualifications

Preferred but not required:

• Paralegal certification or paralegal experience

• Legal assistant or law firm experience

• Background in legal studies or pre-law programs

• Experience in estate planning, trusts, or probate law

• Customer support experience, especially in legal, fintech, or SaaS environments

Strong candidates will have:

• Excellent communication and interpersonal skills

• Strong attention to detail

• Ability to explain complex topics in simple language

• Strong problem-solving ability

• Organizational and multitasking skills

• Interest in estate planning, legal services, or legal technology

• A positive attitude and willingness to learn

Who Thrives at client

The people who succeed in this role tend to be:

• Naturally curious and eager to learn

• Comfortable taking initiative and solving problems independently

• Strong communicators who enjoy helping people

• Interested in growing with a company and taking on more responsibility over time

• Excited about working in a fast-growing legal technology startup

If you enjoy helping people, learning about estate planning, and growing your career alongside a company, you’ll likely thrive here.

Career Growth Opportunity

This position offers significant growth potential as client expands.

Team members who demonstrate strong performance and leadership ability may have opportunities to move into roles such as:

• Customer Support Team Lead

• Customer Experience Manager

• Legal Operations Manager

• Product Support Specialist

We are looking for individuals who want to grow with the company and help shape the future of our support and legal operations teams.

Position: Account Recovery Specialist

Location: Milford, OH (Onsite)

Duration: FTE/ Direct Hire

Job Description:

The Account Recovery Specialist will support customers by helping them securely regain access to their accounts. This role focuses on identity verification and case resolution while maintaining strict compliance with data security standards.

• Perform SOP driven review of cases received in workflow
• Validate customer details including name, registered email ID, and account usage patterns
• Verify the reason for account lockout such as:

– Enabling Two Factor Authentication (2FA)

– Cookie or login verification issues

–Ownership change or account recovery processes

• After validating all mandatory checks, initiate a templatized communication via the workflow to proceed with customer account activation or escalate to a compliance analyst
• Follow SOPs, compliance guidelines, and client policies
• Meet process KPIs including AHT, Quality and Compliance adherence.
• 0-2 years of experience (BPO/BPS preferred).
• Strong communication skills (verbal and written).
• Ability to handle high-sensitivity customer data with confidentiality.
• Proficiency in navigating different systems and tools.
• Strong analytical and problem-solving skills.
• Attention to detail and accuracy.
• Eager to learn.

Salary Range :: $35,000 - $38,000 a year

Duration:6 Months

Roles & Responsibilities

- Access Management:

- Create and manage access points for third-party servicers in the Global Service Portal and STG technician portal.

- Restore, reset, and activate user logins for the CE service network.

- Collaborate with newly authorized service providers to ensure their onboarding needs are met.

- Financial and Administrative Support:

- Review and submit accounting approvals and invoices for Field Service Operations functions.

- Verify budget accuracy and ensure proper system data entry.

- Review and maintain accurate documentation.

- Field Service Assessments:

- Support scheduling and track progress for annual Field Service Network Assessments.

- Submission of Assessment Results Data to CS Portal

- Review and analyze the annual Field Service Assessment survey.

- Additional Projects:

- Assist the Admin team with ad-hoc projects as needed.

Qualifications & Experience

- High school diploma or GED required and 5-7 years related experience required or Bachelor’s Degree with 0-2 years of experience

- Familiarity with service portals or similar systems.

- Basic knowledge of Microsoft Excel, Word, and PowerPoint.

- Basic understanding of financial processes and budgeting.

Skills

SAP

MS Office

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: P Praveen Chary

Email:

Internal Id:26-06506