Harmony Harmony Jobs in Usa

• Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
• Responsible for learning and being familiar with all room outlets, Server functions, and for being able to answer general questions regarding the property.
• Provide superior guest service by positively affecting interactions with guests and team members.
• Set tables and prepare beverages and proper condiments (butter, sour cream, dressing, etc.).
• Keep banquet areas clean and organized.
• Work in cooperation with other service personnel to provide a high quality of service.
• Anticipate and provide for guests’ needs throughout entire function; ensure guest satisfaction; respond quickly and efficiently to guest complaints.
• Accurately account for and collect payment for all orders through POS system in a timely manner.
• Responsible for set up and break down of functions and making sure the next function is set up for success.
• Coordinate with banquet staff and other restaurant personnel to provide excellent guest service.
• Check all supplies, ensuring adequate stock levels, restocking all necessary items.
• Assist with overall functions and ensure dining and serving areas are set up and maintained according to standard.
• Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.
• Limit problems related to guests’ excessive drinking by providing responsible alcohol service and applying any training from the responsible alcohol certification course.
• Observe and adhere to Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.
• Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.
• Consistent attendance at company/restaurant training programs as they are scheduled.
• Carry out duties with attention to detail, sanitation and safety.
• Complete opening, closing and other side duties as assigned by the supervisors.
• Pass all tests given including the training in order to retain the knowledge needed to be an effective server.
• Maintain a well-groomed, neat and clean appearance.
• Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.
• Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
• Perform all duties as assigned by management.
• This position is physical in nature and requires the ability to balance and carry equipment weighing up to 50 pounds as well as maneuver in order to clean banquet areas, organize stock and restock storage rooms.
• This position also works in an environment that is subject to varying levels of crowds, noise and smoke; the severity of which depends upon customer volume.
  
  

• Experience carrying large trays with up to ten covered dishes.
• Knowledge of wine service.
• Knowledge of table service procedures and table etiquette.
• Excellent customer service skills.
• Ability to use all equipment associated with the position, including chafing dishes, plate warmers, coffee urns and hot boxes.
• Ability to inspect and maintain areas for which responsible.
• Ability to effectively and efficiently move around banquet areas.
• Ability to communicate effectively in English with customers and all levels of employees.
• Ability to review and comprehend necessary documentation.
• Ability to multitask effectively.
  
  

As Director, Food & Beverage, your leadership and vision will ensure outstanding operating results through exciting menu offerings and promotions, an engaged team and consistent guest satisfaction.

What you will be doing:

• Inspire and drive innovative experiences and activations, menus and concepts, creating a destination of choice for both Hotel and external guest
• Participate as a Senior Leader in hotel wide strategic decision
• Lead and manage the day-to-day operations of the Food & Beverage Division ensuring all luxury service standards are followed
• Ensure the implementation of standards in guest service and constantly seek out ways to improve product and service as well as increase volumes and profit
• Lead and support all Food & Beverage departments in the achievement of their financial and operational target
• Prepare annual budgets and administer in a fiscally responsible manner
• Implement effective control of food, beverage, labor and operating expenses throughout the F&B division
• Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
• Ensure the implementation of standards in guest service and constantly seek out ways to improve product and service a
• swell as increase volumes and profit
• Oversee the selection, training and development of all Colleagues to ensure timely recruitment and career growth
• Work closely with local, state and governmental organizations in maintaining the highest standards of hygiene, sanitation and cleanliness in food and beverage areas
• Handle all guest complaints in the food and beverage division
• Monitor all F&B prices, establish benchmarks, analyze sales mix, and ensure optimal pricing strategy to drive profitability
• Coordinate the selection, purchasing, storage, inventorying, maintenance and usage of all related food and beverage supplies and equipment
• Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
• Oversee the selection, training and development of all Heartists to ensure timely recruitment and career growth
• Develop a high performing F&B Leadership Team and be invested in their growth
• Conduct daily F&B Meeting to discuss VIP guests in house & arrival, F&B revenue updates, operational challenges and ways to improve
• Maintains a favorable working relationship with all divisions to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
• Follow department policies, procedures and service standard
• Follow all safety policies
• Other duties as assigned

Qualifications

• Previous Food & Beverage experience in a senior leadership role required
• Minimum 5-7 years progressive experience in managing high volume F&B operations in a luxury hotel gained from working in global key cities
• Experience in a Forbes 5* environment preferred but not essential
• Experience in a union environment preferred
• Computer literate in Microsoft Windows applications required
• University/College degree in a related discipline
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to work a flexible schedule that meets business demands, including mornings, evenings, weekends, overtime shifts, and holidays
• Ability to work effectively with programs including Microsoft Office, Open Table - Guest Centre, Avero Slingshot, Opera, Silverware and Revina
• Excellent communication and organizational skills
• Entrepreneurial mindset with strong interpersonal and problem-solving abilities

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Operates commercial washers, dryers, flatwork ironers, sorts, feeds and pulls linens. Catches, folds, stacks and bundles with or without tying machines. Sorts and loads towels, sheets and various other linens and terry items onto linen cart.
• Stacks linens onto shelves.
• Maintains inventory control, item count and associated recordkeeping.
  
  

• Effective communication skills.
• Ability to be a team player while completing assigned tasks accordingly and in a timely manner.
• Prior laundry experience preferred.
• Must have flexible availability, especially on weekends.
• Must be at least 18 years of age.
  
  

• Organizing and assigning work
• Prioritizing workload and assignments to ensure orderly and efficient completion by department employees
• Directing department employees in the successful completion of assigned work
• Enforcing department and company rules
• Instructing and training department employees in the successful performance of their duties and
• Other leadership and work direction duties as assigned by Supervision.
  
  

• The Lead Cook will deliver internal and external guest service the Boyd Gaming Way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
• Responsible for learning and being familiar with all of Boyd Gaming’s room outlets, Server functions, and for being able to answer general questions regarding the property.
• The Lead Cook will anticipate the guest’s needs and respond appropriately with a sense of urgency.
• Read food orders from computer printouts and prepare food items according to established menu plans.
• The Lead Cook will wash, slice, peel and/or cut various foods to prepare for cooking or serving.
• Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling or piercing them with utensils.
• The Lead Cook will assist in work direction to kitchen staff ensuring work procedures, quality standards and menu specifications are adhered to.
• Maintain control of the kitchen to ensure staffing levels are appropriate based on business volumes.
• The Lead Cook will guest interaction is a must. Must engage the guest each time they come to the buffet line. Explain product, ask question and build positive relationships with the guest.
• Coordinate and communicate on orders with dining room staff.
• The Lead Cook will assume limited charge of kitchen on respective shifts.
• Assume limited accountability of supervisors in their absence.
• The Lead Cook will receive and deliver food to the proper areas.
• Coach and direct all cooks, prep cooks and kitchen food runners to work in a productive and efficient manner.
• The Lead Cook will expedite all food orders promptly in a timely manner.
• Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.
• Observe and enforce Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.
• The Lead Cook will use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.
• Consistent attendance at company/restaurant training programs as they are scheduled.
• The Lead Cook will complete opening, closing and other side duties as assigned by the supervisors.
• Pass all tests given including the training in order to retain the knowledge needed to be an effective server.
• The Lead Cook will maintain a well-groomed, neat and clean appearance.
• Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.
• The Lead Cook will perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
• Perform all duties as assigned by management.
  
  

• Must be at least 18 years of age.
• Demonstrated ability to prepare a wide variety of food items, to standard, in a high-volume, fast-paced operation.
• Demonstrated understanding and knowledge of the application of sanitation procedures.