H E B Jobs in Usa

B I R G E & H E L D

Investing in Communities to Transform Lives.

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Service Technician II is responsible for ensuring the overall maintenance, functionality, and appearance of the community’s physical assets. This role requires a strong technical skillset, timely completion of service requests, and collaboration with team members to deliver a high-quality resident experience. This person will report directly to the Operations Manager.

KEY RESPONSIBILITIES

Compliance and Professional Standards

• Conduct all work in alignment with company policies, procedures, and applicable laws, including Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws.
• Maintain a professional, courteous, and helpful demeanor with residents, team members, and vendors.

Property Maintenance and Repairs

• Inspect buildings and common areas to ensure cleanliness, safety, and visual appeal.
• Perform repairs and maintenance on HVAC units, mechanical and electrical equipment, plumbing fixtures, structural elements, and community grounds.
• Repair serviceable items such as appliances, plumbing, and electrical systems across B&H communities.
• Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager.

Work Order Execution and Task Coordination

• Complete assigned work orders promptly, requesting support and reporting any delays or issues.
• Provide daily updates on progress and coordinate tasks with operations staff and maintenance teams.
• Standard expectations include completion of work orders within 48 hours (excluding emergencies) and unit turns within seven working days, unless directed otherwise by the Operations Manager.

Grounds and Site Management

• Maintain community grounds to ensure a clean, safe, and welcoming environment.
• Oversee the day-to-day maintenance of the assigned B&H portfolio.
• Provide assistance to other B&H assets as needed to drive broader company goals and operational success.

Administrative and Reporting Duties

• Complete and submit required forms, reports, and documentation in an accurate and timely manner.
• Participate in other related responsibilities as assigned by the Service Manager.

On-Call and Emergency Response

• Participate in the on-call rotation to respond to after-hours maintenance emergencies as needed.

EDUCATION, EXPERIENCE, AND SKILLS

• Minimum of two (2) years of demonstrated success in apartment maintenance, construction, or a related field.
• EPA certification required for refrigerant handling, or willingness to obtain certification upon hire.
• HVAC certification, preferred.
• For positions that require travel between properties, a valid driver’s license and reliable transportation are required.
• Above average oral communication skills.
• Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools.
• Able to operate all necessary tools to perform the essential functions of the position.
• Experience in residential property maintenance is beneficial.
• Working knowledge of OSHA standards and other environmental safety standards.
• Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work.
• Able to multi-task and prioritize work orders.
• Exhibit strong attention to detail.
• Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand.
• Able to think logically to troubleshoot, analyze situations, and make sound business decisions.
• Able to perform a variety of duties in all types of weather.
• Able to lift, push, and pull up to 75 pounds.
• Smartphone preferred for work purposes.

WHAT WE OFFER

• Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
• Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
• Save on living expenses with exclusive employee discounts at Birge & Held properties.
• Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
• Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
• Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
• Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
• Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
• Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
• Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

Harris & Bruno International (H&B), a printing equipment and spare parts manufacturer, is seeking full-time CNC Machinist III ($30-$35 p/h) & CNC IV/Programmers ($36-$45 p/h). See below for both job descriptions.

CNC Machinist III ($30-$35 P/h)

This is a highly skilled, senior-level machinist responsible for setting up and operating CNC equipment to manufacture precision components. This role serves as a technical expert on the shop floor, leading complex machining projects, troubleshooting issues, and mentoring junior machinists to ensure quality, efficiency, and continuous improvement.

Expectations

• Set up and operate CNC mills for complex, tight-tolerance parts
• Edit and optimize CNC programs (G-code or CAM-generated)
• Interpret advanced engineering drawings, GD&T, and specifications
• Select appropriate tooling, fixtures, and machining strategies
• Perform first article inspections and in-process quality checks using precision measuring tools
• Troubleshoot machining issues, including tooling, programming, and material challenges
• Optimize cycle times and improve manufacturing processes
• Lead or support continuous improvement initiatives (lean, 5S, etc.)
• Train, mentor, and provide guidance to CNC Machinist I & II team members
• Collaborate with engineering and quality teams to resolve design or production issues
• Maintain equipment and ensure proper machine upkeep
• Follow all safety and quality procedures

Education and/or Experience:

• High school diploma or equivalent required (technical training or apprenticeship preferred)
• 5–10+ years of CNC machining experience in a manufacturing environment
• Advanced experience with CNC mills (multi-axis preferred)
• Basic programming skills (G-code and/or CAM)
• Deep understanding of GD&T and blueprint reading
• Proficiency with precision measurement tools (micrometers, calipers, height gauges, CMM exposure a plus)
• Experience machining a variety of materials (aluminum, steel, stainless, etc.)
• Strong troubleshooting and problem-solving skills
• Ability to work independently with minimal supervision

Preferred Qualifications:

• Experience with 4-axis and 5-axis machining
• Lean manufacturing or continuous improvement experience
• Leadership or team lead experience
• Familiarity with ERP/MRP systems

CNC lV/Programmer ($36-$45 p/h)

This is a senior-level technical expert responsible for full-cycle CNC programming, setup, and operation of complex precision components. This role leads advanced machining strategies, develops efficient programs using CAM software, and drives continuous improvement across machining processes. This position supports engineering and manufacturing by assisting with troubleshooting, process development, and manufacturability improvements, while mentoring machinists and supporting production excellence.

Expectations

• Develop, write, and optimize CNC programs using CAM software (e.g., Mastercam, Fusion 360)
• Set up and operate CNC mills and/or lathes for highly complex, tight-tolerance parts
• Interpret advanced engineering drawings, CAD models, and GD&T requirements
• Design and recommend tooling, fixtures, and workholding solutions
• Lead new part introduction (NPI) from print to production
• Perform program prove-outs, first article runs, and process validation
• Troubleshoot and resolve complex machining, tooling, and programming issues
• Optimize cycle times, tool life, and overall machining efficiency
• Collaborate closely with engineering to improve part manufacturability (DFM feedback)
• Mentor and train CNC Machinist I–III team members
• Establish and document standardized work instructions and setup sheets
• Support continuous improvement initiatives (Lean, 5S, Kaizen)
• Ensure compliance with quality standards and safety procedures

Education and/or Experience:

• High school diploma or equivalent required (technical training strongly preferred)
• 8–12+ years of CNC machining experience, including advanced programming
• Expert-level proficiency with CNC mills (multi-axis required)
• Advanced CAM programming experience (Mastercam, Fusion 360, or similar)
• Strong G-code knowledge and ability to edit programs at the machine
• Deep understanding of GD&T and blueprint interpretation
• Experience with complex materials (stainless steel, tool steels, aluminum, etc.)
• Proficiency with precision inspection tools; CMM experience preferred
• Proven ability to troubleshoot and optimize machining processes
• Ability to work independently and lead technical projects

Preferred Qualifications:

• 4-axis and 5-axis machining expertise
• Fixture design experience
• Lean manufacturing or Six Sigma exposure
• Experience with ERP/MRP systems

Both Positions:

Physical Requirements:

• Standing/Walking: Must be able to stand and walk for extended periods.
• Lifting/Carrying: Must be able to lift, carry, push, or pull materials and equipment weighing up to 50 pounds.
• Manual Dexterity: Requires the use of hands and fingers to handle, feel, reach, and operate tools, measuring instruments, and computer controls.
• Vision Requirements: Must have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus to inspect parts and read precision measuring instruments.
• Hearing and Communication: Must be able to hear machine sounds, alarms, and verbal instructions in a noisy environment.
• Postural Requirements: Must be able to bend, stoop, kneel, crouch, and occasionally climb or balance while loading materials or accessing machinery.
• Work Environment: Exposure to moving mechanical parts, metal shavings, noise, coolant, and shop odors. Personal protective equipment (PPE) such as safety glasses, hearing protection, and safety shoes are required.

Benefits Package Includes:

• Medical.
• Dental.
• Voluntary Vision.
• Company provided life insurance with the option of additional voluntary life insurance.
• 401k with employer match.
• Robust PTO policy beginning with 3 weeks earned the first year.
• Paid holidays.

About Harris & Bruno International:

H&B is a state-of-the-art manufacturing company headquartered in Roseville, CA with an established location in Germany and new location in Post Falls, Idaho with a brand-new facility. Since 1948 we have been building equipment for some of the largest names in printing, such as HP, Shutterfly, and Vistaprint. Although we are a small company, the equipment and machines we build go to every corner of the world. From the designing and engineering, fabrication, mechanical and electrical assembly, and final installation at the customers facility, we do it all.

• Average $96,000 per year
• $12,500 sign-on bonus available
• Earn up to an additional $2,000 per year for safety bonuses
• Home most nights
• PTO programs available - including vacation, paid sick time, holiday pay*
• Comprehensive health coverage - medical, dental, vision, disability, & life insurance benefits for you & your dependents
• Generous 401(k) retirement savings plan**
• Driver incentive program to boost income

• Weekly pay (additional pay for store deliveries, sleeper berths, backhauls, training)
• Driver recognition program
• Company-paid HAZMAT Certification & DOT physicals
• Employer-sponsored uniform program
• Long-term career opportunities - many of our leaders started with Ace looking for a job, just like you, but found long-term career opportunities at our 15 Distribution Centers across the country & our Corporate Headquarters. Our company is growing, & we would love to have you grow with us!
• Employee Assistance Program (EAP) access to free visits to therapists, lawyers, guidance on financial matters, eldercare, childcare, & assistance with tickets to entertainment events
• Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt, & more), travel, fitness, computers, & thousands more!
• Tuition reimbursement program
• Adoption cost reimbursement
• Identity theft protection

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, & Teamwork). Gratitude. Humility. Love. You dont often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers, & to the Ace brand.

Our Kansas City distribution center is looking for Professional Truck Drivers to make an impact & support our retailers with direct-to-store deliveries. Backed by a team of traffic & safety experts, Ace Drivers receive continuous support to ensure safety & efficiency when delivering product to Retailers & are one of the revered Faces of Ace, working independently to provide superior customer service & the Ace Helpful experience on & off the road.

• A valid CDL-A
• HAZMAT endorsement (or be willing to obtain within 90 days)
• Minimum of 1 year of Class A tractor/trailer on-road driving experience (or comparable experience)
  • Applicants with less than 1 year of experience may be considered & could qualify for an accelerated comprehensive training program
• No suspensions, revocations, or convictions of reckless driving in the past 3 years

Company Description

Harrison & Burrowes Bridge Constructors, Inc., established in 1980, has been a leading bridge construction company in New York State for over 40 years. Headquartered in Glenmont, New York, the company employs over 150 full-time and seasonal staff, operating on a twelve-acre facility and maintaining $15 million in equipment holdings. H&B has a strong legacy of tackling the most complex bridge projects, providing services such as complete bridge replacement, rehabilitation, and pile driving. Known for completing projects on time and within budget, H&B has built a reputation as an award-winning contractor across New York State and neighboring regions.

Position Summary

We’re looking for a detail-oriented and organized Administrative Assistant to support our accounting and finance team with day-to-day administrative tasks. This role is perfect for someone who enjoys working with numbers, keeping things organized, and helping operations run smoothly behind the scenes. You’ll handle a mix of accounting support, data entry, and providing essential general office administration to ensure accurate financial records and efficient workflow.

Key Responsibilities

• Assist with accounts payable and accounts receivable processing
• Enter invoices, receipts, and financial transactions into accounting software
• Maintain and organize financial records and documentation
• Prepare reports, spreadsheets, and summaries as requested
• Answer and direct phone calls, emails, and other correspondence
• Respond to vendor and client inquiries regarding billing or payments
• Greet visitors in a professional manner and direct to appropriate personnel
• Schedule meetings, manage correspondence, and provide general support to management and office personnel

Qualifications

• High school diploma required
• Previous similar administrative support experience preferred
• Familiarity with Microsoft Excel and Word
• Strong attention to detail and accuracy
• Excellent organizational and time-management skills
• Clear communication and customer service skills
• Ability to handle confidential information responsibly
• Ability to multitask and prioritize deadlines
• Comfortable working independently and collaboratively

What We Offer

• Pay: $16-20/hour
• Benefits package (health, dental, vision, etc.)
• Paid time off (vacation, sick time and holidays)
• Retirement plans with Company contributions

The Chefs' Warehouse, Inc. combines exceptional quality and brand building with broadline food service distribution for more than 35 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 2,000 artisan producers of the world's finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 35,000 customers through the most experienced network of over 600 consultive sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants.

Mission: The mission of The Chefs' Warehouse is to provide the world's greatest ingredients to the world's best chefs.

Our C.H.E.F.S. Values:

• Curious & Creative
• Hungry For Food & Results
• Entrepreneurial
• Forward Thinking & Flexible
• Supportive (Of Peers & Chefs)

The Account Manager is responsible for working with our largest existing customers and prospects, to manage, organize and facilitate the execution of their product and business needs, and in developing new business opportunities and driving revenue.

• Operate as the lead point of contact for any and all matters specific to your customers
• Participate in negotiating contracts and closing agreements to maximize profit
• Educate, advise and consult with customers on new menu trends to assist them in improving their customer satisfaction
• Investigate, recommend and educate new product offerings to capture new market trends
• Call prospective customers and establish buying cycles, customer needs, and create a customer supplier relationship
• Anticipate and research competitive products and services and formulate strategy and communication to differentiate them from products and services
• Increase sales in respective customer accounts; prepare sales information for customer account

• Culinary and/or food retail experience required
• Strong selling skills
• Excellent written and verbal communication skills
• Ability to work in a fast paced selling environment
• Ability to manage a large channel and broker network
• Strong analytical and problem solving skills and the ability to work independently
• Presentation, negotiation and influencing skills
• Strong computer skills (Microsoft Office preferred), specifically spreadsheet applications
• BA or equivalent experience

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.

We are seeking an Service Manager to join our team! You will be responsible for providing customers with a memorable dining experience. The Service Manager is passionate about providing guests with the best experience possible. Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow, and explore your career potential.

Cajun Hospitality/ TIP-TOP

Suggestive Selling

Service Basics

H.E.A.R.T.

Manage Alerts

Drive Thru service with speed initiatives

Cross-training of team members and PA completions

Echo communication from Service Team to Production Team

LTO training of procedures and follow-up of the execution

Onboarding of new Service Team Members (includes orientation, training, and follow-up on PA)

5-day New Hire Training plan executed, schedule NH and cross training

Developing a Pros Team or crew trainers

Completing and analyzing the Service Tracker

Weekly forecasted sales to be submitted to RGM by EOD Monday

Weekly food and chicken orders

Weekly writing of schedule to be submitted to RGM by EOD Tuesday

Weekly review and goal setting for the shift huddles

Weekly review and goal setting for the restaurant's rSuccess Scorecard /ACR

Handling guest complaints and Qualtrics alerts

All management team and team members have access to Popeyes Academy

Tracking the progress of team members and the management team in the Popeyes Academy

Document smallwares that needed to be purchased for the service area by completing the Smallware

Inventory in Zenput.

Communicates with the RGM regarding ongoing issues with the production and service team

All Daily tasks for the Image Calendar completed in Zenput

Dining room and packing areas are neat, clean, and organized

Curb Appeal landscaping, corners of the parking lot, signage, drive-thru menus, trash cans

Cashier/Drive-Thru areas are neat, clean, and organized

Marketing Materials, POPs, and table tents are in good condition

Proper FOH closing procedures are being followed

Accountable for Drive-thru times

Service Tracker completed daily

IDMB/ODMB and Music in working condition

Working Hours

Works 45-50 hours per week. (The first 40 hours are the regular hourly rate while the excess hours are a time-and-a-half rate)

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

• Coordinates staff services, interoffice activities, schedules, programs and related administrative needs.
• Administers/prepares reports, minutes, correspondence, lectures and administrative materials required for the direction of the department.
• Maintains established departmental policies, procedures and objectives, including regulatory records for license, reports and notifications as necessary.
• Evaluates and recommends purchasing sources. Assists with telephone problems and works with vendors to establish and verify terms and agreements.
• Maintains all department keys, locks and mailboxes. Coordinates ordering and distribution of supplies and handles problems concerning material received.
• Monitors the general maintenance of the building, notifies maintenance of problems, places work orders and follows-up with housekeeping on the completion of tasks.
• Develops budget reports and implements financial monitors, cost transfers and payroll/purchasing processing.
• Assists with visitors and customers questions and needs.
• Assists with payroll processing and other clerical functions when needed.
• May supervise other nonexempt staff.
• Performs other duties as assigned.

• Normal office environment
• Ability to travel to various on- and off-campus locations

• Typically working at desk or table
• Repetitive wrist, hand or finger movement

• Office equipment

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

B I R G E & H E L D

Investing in Communities to Transform Lives.

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

• Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
• Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
• Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
• Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
• Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
• Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

• Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
• Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
• Foster a collaborative and resident-focused culture to drive excellence in service delivery.
• Resident & Prospect Satisfaction
• Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
• Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
• Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

• Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
• Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
• Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

• Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
• Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
• Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
• Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
• Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

• Demonstrated passion for customer service.
• Strong interpersonal skills with a customer-focused mindset.
• Strong verbal and written communication skills.
• A minimum of three (3) years of management experience leading a team.
• A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
• Experienced in property financial analysis and must be able to read and understand financial reports.
• Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
• Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
• Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
• Must be able to effectively manage in a crisis.
• A desire for professional development and continued learning
• Ability to manage one’s time effectively and productively.
• Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
• A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

• Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
• Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
• Save on living expenses with exclusive employee discounts at Birge & Held properties.
• Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
• Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
• Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
• Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
• Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
• Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
• Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

B I R G E & H E L D

Investing in Communities to Transform Lives.

Supporting 280 Unit Multifamily Community

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
• Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
• Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
• Implement and support resident events or activities to enhance the community experience.
• Understanding Prospect and Resident Needs
• Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
• Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

• Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
• Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.
• Collaboration with the Resident Screening team (as integrated into your property portfolio(s)) to optimize leasing performance and align with property goals through standard communication channels and routine touchpoints.
• Track and manage all leasing data, including prospects, applications, and resident information, within the company’s software systems.
• Coordinate with the Resident Screening team to confirm applications are processed timely and applicants are well informed and prepared for the move-in procedure.

Data Management

• Maintain accurate and up-to-date records within the company’s property management software (Onesite).
• Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

• Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
• Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
• Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

• Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
• Support community events or initiatives aimed at enhancing resident experience.
• Understand and adhere to standard operating procedures.
• Collaborate with offsite teams as they are integrated into the property portfolio(s), ensuring alignment, operational continuity, and overall operational success of the community or communities.

EDUCATION, EXPERIENCE, AND SKILLS

• Demonstrated passion for customer service.
• Strong interpersonal skills with a customer- focused mindset.
• Strong verbal and written communication skills.
• One (1) year or more years in a customer service, sales, or customer facing role.
• Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
• Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
• Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
• A desire for professional development and continued learning.
• Ability to manage one’s time.
• Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

WHAT WE OFFER

• Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
• Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
• Save on living expenses with exclusive employee discounts at Birge & Held properties.
• Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
• Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
• Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
• Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
• Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
• Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

B I R G E & H E L D

Investing in Communities to Transform Lives.

Who We Are

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

Position Overview

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of a predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

Key Responsibilities

Relationship Building with Prospects

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
• Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
• Follow up with leads from the off-site sales and leasing team to support lease closings and maintain a seamless prospect journey.
• Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

• Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
• Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

• Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
• Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.
• Collaboration with the Resident Screening team (as integrated into your property portfolio(s)) to optimize leasing performance and align with property goals through standard communication channels and routine touchpoints.
• Track and manage all leasing data, including prospects, applications, and resident information, within the company’s software systems.
• Coordinate with the Resident Screening team to confirm applications are processed timely and applicants are well informed and prepared for the move-in procedure.

Data Management

• Maintain accurate and up-to-date records within the company’s property management software (Onesite).
• Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

• Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
• Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
• Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

• Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
• Support community events or initiatives aimed at enhancing resident experience.
• Understand and adhere to standard operating procedures.

Education, Experience, And Skills

• Demonstrated passion for customer service.
• Strong interpersonal skills with a customer- focused mindset.
• Strong verbal and written communication skills.
• One (1) year or more years in a customer service, sales, or customer facing role.
• Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
• Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
• Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
• A desire for professional development and continued learning.
• Ability to manage one’s time.
• Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

What We Offer

• Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
• Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
• Save on living expenses with exclusive employee discounts at Birge & Held properties.
• Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
• Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
• Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
• Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
• Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
• Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.