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Customer Service Representative / Order Entry Specialist Location: Duluth, GA (On-Site)

We are a well-established textile company specializing in sustainable, high-quality fabrics serving customers across the United States. We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team in the Duluth, GA area.

This is a full-time, in-office role supporting our sales team and managing the order fulfillment process across four US warehouse locations. If you thrive in a fast-paced environment, take pride in accuracy, and enjoy being a key part of a collaborative team, we'd love to hear from you.

What You'll Do

As the primary point of contact between our customers and internal teams, you'll be responsible for accurately processing orders from start to finish and making sure everything runs smoothly along the way.

• Accurately input and manage customer orders received via phone, email, or web into QuickBooks with speed and precision
• Review orders for accuracy in pricing, item numbers, quantities, and shipping details before processing
• Coordinate with sales, production, and shipping teams to ensure on-time delivery and customer satisfaction
• Respond to customer inquiries regarding order status, changes, and cancellations in a professional and timely manner
• Generate and manage invoices, shipping documents, and sales reports
• Maintain up-to-date customer records and real-time order status in company databases

What We're Looking For

• Prior experience in customer service, order entry, or inside sales support — textile or product-based industry experience a plus
• Proficiency in QuickBooks or similar order management/accounting software
• Strong attention to detail — accuracy in data entry is critical in this role
• Clear and professional communication skills, both written and verbal
• Ability to multitask and prioritize in a high-volume environment
• Team player who works well with sales, warehouse, and operations staff
• Must be able to work on-site Monday through Friday, 8:00 AM – 4:30 PM

Compensation & Benefits

• Salary up to $60,000, commensurate with experience
• Group health insurance
• Dental insurance
• 401(k) with company match
• Competitive paid time off

This is a great opportunity to join a stable, growing company with a strong reputation in its industry and a team that genuinely takes care of its people.

Let me know if you need any other changes.

Job Title: Order Fulfillment Specialist

Location: Tampa, FL (4 days onsite a week)

Duration: CTH

Position Overview:

The Order Fulfillment Specialist is responsible for supporting supply chain operations by managing and tracking customer orders from entry through final delivery. This role ensures accurate data entry, timely order processing, and effective coordination across cross-functional teams to meet customer delivery expectations. This position offers hands-on experience with ERP systems and exposure to the full order-to-cash lifecycle.

Key Responsibilities:

• Manage end-to-end order processing, including order entry, updates, and fulfillment tracking within an ERP system (e.g., SAP).
• Monitor order status and proactively identify and resolve issues that may impact delivery timelines.
• Maintain high accuracy in data entry and order management to support operational efficiency and on-time fulfillment.
• Collaborate with cross-functional teams including Sales, Finance, Planning, and Logistics to ensure order requirements are met.
• Track and report on open orders, delivery schedules, and priority shipments using Microsoft Excel.
• Provide timely status updates and communicate effectively with stakeholders regarding order progress.
• Ensure compliance with internal processes, data integrity standards, and fulfillment procedures.

Required Qualifications:

• High school diploma or Bachelor’s degree in Supply Chain, Business, Logistics, or a related field (or equivalent experience).
• 0–2 years of experience in order entry, customer operations, logistics, or a related role (preferred).
• Strong attention to detail and ability to maintain high levels of data accuracy.
• Basic proficiency in Microsoft Excel (sorting, filtering, and simple formulas such as SUMIF, COUNTIF).
• Strong communication and interpersonal skills to collaborate with cross-functional teams.
• Ability to learn new systems and processes quickly; prior ERP (e.g., SAP) experience is a plus.
• Ability to work in a fast-paced, deadline-driven environment.

Preferred Qualifications:

• Exposure to ERP systems such as SAP or similar order management tools.
• Familiarity with order-to-cash (O2C) processes, order fulfillment, or supply chain operations.
• Experience handling customer orders, backorders, or delivery scheduling.

LHH is partnering with a leading manufacturing firm in Duluth, GA, to find a detail-oriented Order Entry Coordinator. This role is responsible for accurately processing customer orders across multiple channels, including fax, email, and mail, to ensure smooth order fulfillment and customer satisfaction. Seeking a candidate who is available to start ASAP.

Key Responsibilities:

• Accurately enter customer purchase orders, verifying part numbers, quantities, and shipping details.
• Review orders for correct pricing, product specifications, and delivery timelines, making necessary adjustments.
• Communicate order confirmations, including pricing and shipping details, via email or fax to customers.
• Prepare and generate order forms manually or digitally, calculating total costs for customer approval.
• Organize and maintain order records in a chronological filing system for easy retrieval.
• Route customer inquiries and order issues to the appropriate Customer Service Representatives.
• Compile and generate reports, including statistical data, for managerial review and decision-making.

Skills & Qualifications:

• Ability to thrive in a fast-paced, high-volume environment with exceptional attention to detail.
• Self-starter with the ability to work independently and take initiative.
• Strong written, verbal, and interpersonal communication skills.
• High energy, excellent organizational abilities, and proficiency in Microsoft Office Suite.
• Typing speed of 40+ words per minute.
• High school diploma or equivalent (GED) required.
• 2-3 years of experience in data entry, order processing, or a related field preferred.
• At least 1 year of experience in an office support or clerical role is a plus.

Job Type:

• 4-5 month contract
• Onsite, 8-4:30PM
• M-F

If you are highly organized, detail-oriented, and eager to contribute to a dynamic team, we encourage you to apply!

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 892 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00

Shift: Flexible Hours and/or Flexible Schedule

Location: 210 South Florida Avenue Lakeland, FL

Pay Rate: Min $19.37 Mid $24.22

Position Summary

Under the direction of the Coding and Clinical Documentation Improvement Manager, reviews clinical documentation and diagnostic results, as appropriate, to extract data and apply appropriate ICD-10-CM, CPT, and/or HCPCS codes and modifiers to outpatient encounters for reimbursement and statistical purposes. Communicates with physicians, Physician Advisor or other hospital team members as needed to obtain optimal documentation to meet coding and compliance standards. Abstracts clinical and demographic information in ICD-10 CM, CPT, and HCPCS codes and modifiers into the computerized patient abstract. Participates in ongoing continued education to assure knowledge and compliance with annual changes.

Position Responsibilities

People At The Heart Of All That We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

Standard Work Duties: Coder II - Outpatient

• Assigns and sequences diagnostic and procedural codes using appropriate classification systems utilizing official coding guidelines. Seeks clarification from healthcare providers or other designated resources to ensure accurate and complete coding
• Abstracts and enters coded data as well as correct surgeon, anesthesiologist and procedure date. Assures appropriate information such as pathology and operative reports are present in the medical record prior to final coding for coding accuracy and appropriate APC assignment.
• Maintains appropriate level of coding and abstracting productivity and quality for outpatient diagnostic, Emergency Department, Family Health Center, ambulatory surgeries, observations, and other recurring services as per established minimum per hour requirement.
• Demonstrates competence in coding and abstracting requirements by maintaining less than 5% error rate for all ICD-10-CM and/or PCS, CPT, and HCPCS codes and modifiers.
• Continuously reviews changes in coding rules and regulations including in Coding Clinic, CPT Assistant, CMS, and other payer guidelines.
• Prioritizes coding functions as directed by the Manager, and organizes job functions and work assignments to efficiently complete tasks within the established time frames.
• Demonstrates knowledge of all equipment and systems/technology necessary to complete duties and responsibilities.
• Works collaboratively with the Discharge Not Final Billed (DNFB) clerks to prioritize workload daily.
• Reviews appropriate outpatient work queues daily to address coding reviews, edits and corrections.
• Reviews appropriate outpatient work queues daily to address coding reviews, edits and corrections.

Competencies & Skills

Essential:

• Computer Experience, especially with computerized encoder products and computer-assisted coding applications.
• Requires critical thinking skills, organizational skills, written and verbal communication skills, decisive judgment, and the ability to work with minimal supervision.
• Knowledge of anatomy and physiology, pharmacology, and medical terminology.

Qualifications & Experience

Essential:

• High School or Equivalent

Nonessential:

• Associate Degree

Essential:

• High School diploma with Associate Degree from accredited HIM program or certificate in coding from an accredited college.

Other information:

Certifications Essential: CCS

Certifications Preferred: Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA).

Experience Essential:

2-5 years acute care hospital outpatient coding experience within the past five years, or 5-7 year's experience in a multi-disciplinary clinic including surgeries and/or Emergency Department coding.

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 892 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00

Shift: Flexible Hours and/or Flexible Schedule

Location: 210 South Florida Avenue Lakeland, FL

Pay Rate: Min $24.73 Mid $30.92

Position Summary

Under the direction of the Coding and Clinical Documentation Improvement Manger , reviews clinical documentation and diagnostic results, as appropriate, to extract data and apply appropriate ICD-10-CM, CPT, and/or HCPCS codes and modifiers to outpatient encounters for reimbursement and statistical purposes. Communicates with physicians, physician advisor or other hospital team members as needed to obtain optimal documentation to meet coding and compliance standards. Abstracts clinical and demographic information in ICD-10 CM, CPT, and HCPCS codes and modifiers into the computerized patient abstract, Participates in ongoing continued education to assure knowledge and compliance with annual changes.

Position Responsibilities

People At The Heart Of All That We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

Standard Work Duties

• Determines whether the coding assigned was properly assigned based upon clinical indicators and review of the medical documentation and application of coding guidelines.
• Develop and apply appeal arguments to defend the coding and clinical decisions while being able to address and refute the coding determination made by the carrier/payer.
• Drafts appeal letters, including the coding argument with clinical and coding references, to support the coding decision. This may include providing additional medical record documentation.
• Identifies areas for education to improve complete and accurate coding and billing and provide feedback to management regarding trends or patterns noticed in the coding for discussion.
• Continued follow-up on denials as payers may continue to deny. Collaboration with Physician Advisor as required to continue appeal process.
• Continuously reviews changes in coding rules and regulations including in Coding Clinic, CMS, and other payer guidelines.
• Complete denials/appeals reports for leadership.
• Documents all findings in the denials management application and routes to the appropriate person in the workflow for follow-up.
• Assigns and sequence documents all findings in the denials management application and routes to the appropriate person in the workflow for follow-up.s diagnostic and procedural codes using appropriate classification systems utilizing official coding guidelines.
• Performs special projects and/or other duties as assigned.

Competencies & Skills

Nonessential:

• Computer Experience, especially with computerized encoder products and computer-assisted coding applications.
• Requires critical thinking skills, organizational skills, written and verbal communication skills, decisive judgment, and the ability to work with minimal supervision
• MS-DRG and APR-DRG methodology expertise required. Strong knowledge of ICD-10-CM, ICD-10-PCS, POAs, HACs, PSIs, SOIs, ROMs and mortality rates as well as physician queries.

Qualifications & Experience

Nonessential:

• Associate Degree

Essential:

• High School diploma with Associate Degree from accredited HIM program or certificate in coding from an accredited college.

Other information:

Certifications Essential: CCS

Certifications Preferred: Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA).

Experience Essential: 2-5 years acute care hospital inpatient coding experience within the past five years.

NOVA Engineering is currently seeking afully-certified Commercial Building Code Inspector in Panama City Beach FL. Primary duties will include performing building code inspections and/or plans review (building / structural, mechanical, electrical, and plumbing – as licensed) on residential and commercial buildings, as well as managing specific projects related to these types of code inspections. Some travel may be required for inspections and/or managing projects in the assigned area. The inspector positions are predominately located in the field but may occasionally include office assignments.

Essential Functions:

• Building Code Review and/or Quality Control Inspections on commercial construction projects (Building, Mechanical, Electrical, and Plumbing)
• Prepare written and electronic reports, and issue notices of correction
• Explain and interpret code and/or quality control regulations or requirements
• Recognize, evaluate and properly resolve unique problems or situations
• Maintain effective customer service relationship with clients and the public
• Assist the inspection management team with business development
• Perform other related duties as assigned by the Manager

Qualifications:

• Required state of Florida commercial building inspection license (BN#) in two or more of the following disciplines: Building (Structural), Mechanical, Electrical, and Plumbing.
• 3+ years’ experience performing plan review and/or inspections

Check out our Perks:

In addition to our welcoming company culture and competitive compensation packages, our employees enjoy the below benefits:

• Use of take-home Company Vehicle and gas card for daily travel to work sites
• Comprehensive group medical insurance, including health, dental and vision
• Opportunity for professional growth and advancement
• Certification reimbursement
• Paid time off
• Company–observed paid holidays
• Company paid life insurance for employee, spouse and children
• Company paid short term disability coverage
• Other supplemental benefit offerings including long-term disability, critical illness, accident and identity theft protection
• 401K retirement with company matching of 50% on the first 6% of employee contributions
• Wellness program with incentives
• Employee Assistance Program

NOVA is an Equal Opportunity Employer. All qualified candidates are encouraged to apply. NOVA does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, ancestry, marital status, veteran status or any other characteristic protected by law.

The Order & Logistics Planner plays a key role in coordinating order processing, production planning, and logistics activities to ensure smooth daily operations. This position collaborates closely with estimators, operations leadership, supervisors, and customers to manage order details, timelines, and communication from order entry through shipment.

Key Responsibilities

• Review incoming purchase orders for accuracy and completeness; follow up with internal teams or customers to gather any missing information needed to process orders.
• Acknowledge purchase orders within the ERP system (JobBOSS) or customer platforms.
• Create and release job routers, ensuring all necessary documentation is included (e.g., drawings, paint specifications, quality requirements).
• Serve as a primary point of contact for customers regarding order status, scheduling, and shipping updates.
• Partner with the Production Manager and Director of Operations to maintain schedules and meet delivery deadlines.
• Assist with departmental scheduling and workload coordination.
• Coordinate incoming and outgoing shipments, including checking in drivers and verifying documentation.
• Prepare shipping paperwork, including pack lists and required stamps for completed jobs.
• Schedule freight and coordinate transportation with customers and vendors via email or customer portals.
• Maintain and update order tracking systems, including incoming order logs and active sales reports.

Qualifications & Skills

• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and organizational skills.
• Ability to work effectively across all levels of the organization.
• Proficiency with ERP systems (JobBOSS experience preferred).
• Team-oriented mindset with a proactive approach to problem-solving.

We are looking for a Task Order Project Manager (TOPM) to join our team in support of a DoD customer in Alexandria, VA. The TOPM serves as the project manager for a large, complex task order (or a group of task orders affecting the same system) and assist the Program Manager in working with the Government Contracting Officer (KO), the task order-level Task Order Managers, Government management personnel and customer agency representatives. Under the guidance of the Program Manager, responsible for the overall management of the specific task order(s) and ensuring that the technical solutions and schedules in the task order are implemented in a timely manner.

Responsibilities Include:

• 
  
• Develops a Task Order Management Plan (TOMP) describing the technical approach, organizational resources and management controls to be employed to meet the cost, performance and schedule requirements
  
• Conducts contract Kick-off and In-Process Reviews (IPR) with government stakeholders
  
• Develops a Transition Plan, 8570/8140 report, and Monthly Progress Reports (MPRs).
  
• Create, review, and ensure all deliverables for the project are submitted on time.
  
• Develop, maintain, and manage the Integrated Master Project Schedule (IMPS) to include milestones, critical path, and resources to ensure timely delivery of government-required deliverables.
  
• Allocate contractor personnel and manage project staffing, operations, and performance
  
• Identify, track, and resolve assigned project issues and risks
  
• Communicate daily project status, risks, and issues to Program Managers (PMs) and Points of Contact (POCs).
  
• Attend and support Daily Scrum (0700 EST) and other required meetings.
  

Required Skills, Qualifications and Experience:

• 
  
• Minimum Requirement:
  
  • 
    
  • (5) years relevant experience and 5 years of leadership experience with progressively higher responsibility in the public and/or private sector in the IT and/or consulting fields.
    
  
  
  
• Education:
  
  • 
    
  • BS or BA or four (4) additional years of related experience.
    
  
  
  
• Certification Requirements:
  
  • 
    
  • Must have Project Management certification (i.e. Project Management Professional (PMP) Certification, other recognized certification, etc.).
    
  
  
  
• Clearance Requirement:
  
  • 
    
  • This position requires a SECRET with a Tier 5 investigation.
    
  
  
  

Compensation: $95,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

AGE Solutions is seeking an experienced Task Order Project Manager to lead, oversee, and monitor the execution of an enterprise AV/VTC support program for a DoD Agency. The selected candidate will serve as a single management point of contact between the Government customer, the contract team, and AGE Solutions' senior leadership team. The selected candidate will be responsible for all aspects of TO performance to including staffing, employee mentorship, customer satisfaction, completion of all TO activities, quality management, submission of deliverables, subcontractor management, and financial performance.

Responsibilities Include:

• 
  
• Serves as the project manager for a complex task order and shall assist the Program Manager in working with the Government Contracting Officer (KO), the task order-level Task Order Managers, Government management personnel and customer agency representatives.
  
• Under the guidance of the Program Manager, responsible for the overall management of the specific task order(s) and ensuring that the technical solutions and schedules in the task order are implemented in a timely manner.
  
• May be tasked to participate in Site Surveys for future technical refreshes and for Site Visits and System Testing for Augmentation Outside Vendor Contracts to communicate all findings and recommendation to the assigned VTC Engineer POC.
  
• Develop and manage project schedules for AV/VTC maintenance activities and installations.
  
• Develop and manage project plans.
  
• Oversee technical execution of the task order and ensure quality delivery of work and deliverables across all task areas.
  
• Develop and submit presentations and reports concerning all aspects of execution.
  
• Lead In Progress Review (IPR) meetings with government and contractor stakeholders.
  
• Develop and submit status reports to the government customer, including Monthly Status Reports (MSRs)
  
• Ensure the continued qualification and access of the contract team and submit associated reports such as 8140 compliance reports, CAC reports, etc.
  
• Coordinate daily with the contract team and government customer.
  
• Provide reporting and updates to the AGE PMO.
  

Required Skills, Qualifications and Experience:

• 
  
• Experience:
  
  • 
    
  • Five (5) years relevant experience and 5 years of leadership experience with progressively higher responsibility in the public and/or private sector in the IT and/or consulting fields.
    
  
  
  
• Education:
  
  • 
    
  • BS or BA degree or four (4) additional years of related experience.
    
  
  
  
• Certifications:
  
  • 
    
  • Must have a current Project Management Professional (PMP) or equivalent.
    
  • Must have at least one of the following: AMX Technician (Networked AV) Certification, Completed Crestron CTI Technician Track Certification, or AVIXA CTS certification.
    
  
  
  
• Clearance:
  
  • 
    
  • Must possess a High Risk, Secret, Critical Sensitive with a Tier 5/SSBI investigation (DoD Top Secret).
    
  
  
  

Preferred Qualifications:

• 
  
• Experience managing DoD AV/VTC installation, configuration, programming, maintenance, and support contracts.
  
• Technical AV/VTC experience.
  
• Security+ CE certification or higher.
  

Work Environment and Physical Demand:

• 
  
• Must be able to sit and work at a computer for extended periods.
  
• Must be able to occasionally visit installation and customer sites and assist team members.
  
• Work may require lifting and moving equipment of up to 40 pounds.
  

Compensation: $95,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Customer Operations Associate (Temp-to-Perm)

Location: Orange County, CA (Hybrid: Tues–Thurs in-office, Mon & Fri remote)

Pay: up to $28/hr (DOE) | Temp-to-Perm opportunity

Industry: Wholesale / Apparel / Footwear

About the Company

We are a global company specializing in sports, lifestyle, and footwear products. Our brands are sold in multiple countries through both direct and wholesale channels. We value innovation, collaboration, and creativity, and offer employees opportunities for growth, learning, and development in a dynamic, fast-paced environment.

Role Overview

The Customer Operations Associate is responsible for managing and nurturing customer relationships, supporting a portfolio of key accounts, and ensuring timely order fulfillment. This role focuses on delivering a high-quality customer experience while collaborating with internal teams such as Sales, Distribution, Credit, and Operations.

Primary Responsibilities

Order Management & EDI Coordination

• Process EDI, manual, and B2B orders; provide confirmations/recaps and communicate any order impacts.
• Manage day-to-day order execution for assigned accounts to ensure on-time, in-full delivery.
• Handle cancellations, returns, credits, debits, and value-added service requests.
• Work cross-functionally to ensure smooth order flow in line with business and customer requirements.
• Validate EDI transactions and resolve discrepancies.
• Generate and analyze daily order reports and proactively address issues.

Customer Service & Relationship Management

• Build and maintain strong relationships with key customers and internal teams.
• Serve as the primary point of contact for assigned key accounts, supporting escalations as needed.
• Create and maintain account SOPs for assigned customers.
• Assist with special projects or initiatives as assigned by management.

Process Optimization & Automation

• Identify process inefficiencies and recommend improvements.
• Assist in implementing tools, technologies, and best practices to improve operational efficiency and reduce manual work.

Qualifications & Experience

• 2+ years in Key Account management, Wholesale Customer Service, or Customer Operations.
• 2+ years of experience with end-to-end EDI order processing and troubleshooting.
• Salesforce and SAP experience a plus.
• Experience in Wholesale Customer Service or Operations in Apparel, Footwear, or similar industries preferred.
• Proficient in Microsoft Office, especially Excel.
• Strong analytical, problem-solving, and cross-functional collaboration skills.
• Ability to thrive in a fast-paced, evolving environment with multiple priorities.