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B I R G E & H E L D

Investing in Communities to Transform Lives.

About the Company

B I R G E & H E L D Investing in Communities to Transform Lives. WHO WE ARE It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

About the Role

The Service Technician I is responsible for supporting the daily maintenance operations of an apartment community to ensure resident satisfaction, property functionality, and compliance with company standards. This role is essential to Birge & Held’s continued success and reports directly to the Maintenance Operations Manager (MOM) or the Operations Manager when a MOM is not present.

Responsibilities

Regulatory and Policy Compliance

• Conduct all business in accordance with company policies, Fair Housing regulations, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws.

Maintenance and Repair Responsibilities

• Inspect buildings and common areas to assess cleanliness, safety, and overall property condition.
• Perform basic repairs and maintenance of HVAC units, electrical systems, mechanical equipment, plumbing fixtures, and structural facilities.
• Complete all assigned work orders within 48 hours, unless an emergency requires immediate action.
• Ensure unit turnovers are completed within five (5) working days unless otherwise directed.
• Perform on-site work to preserve and enhance asset appearance and functionality.

Team Coordination and Communication

• Provide daily progress updates and communicate frequently with the operations team.
• Coordinate and complete tasks in alignment with broader departmental priorities.

Resident and Vendor Relations

• Maintain a professional, respectful, and courteous demeanor with residents, prospective residents, team members, and vendors.
• Assist in ensuring a positive resident experience through timely service and proactive maintenance.

Grounds and Facility Support

• Maintain the cleanliness and safety of grounds and common areas.
• Support seasonal tasks such as snow removal, landscaping, and debris cleanup to ensure curb appeal.
• Oversee the day-to-day maintenance of the assigned B&H portfolio.
• Provide assistance to other B&H assets as needed to drive broader company goals and operational success.

Administrative and On-Call Duties

• Complete and submit required administrative documentation (e.g., work order logs, inspection forms) accurately and on time.
• Participate in the maintenance on-call rotation to handle after-hours emergencies.
• Perform other duties as assigned.

Qualifications

• Formal technical training and/or equivalent job experience in heating and air conditioning, preferred.
• EPA certification for refrigerant handling, preferred or willingness to obtain certification upon hire.
• HVAC certification, preferred.
• For positions that require travel between properties, a valid driver’s license and reliable transportation are required.
• Working knowledge of OSHA standards and other environmental safety standards.
• Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools.
• Able to operate all necessary tools to perform the essential functions of the position.
• Experience in residential property maintenance is beneficial.
• Above average oral communication skills.
• Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work.
• Able to multi-task and prioritize work orders.
• Exhibit strong attention to detail.
• Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand.
• Able to think logically to troubleshoot, analyze situations, and make sound business decisions.
• Able to perform a variety of duties in all types of weather.
• Able to lift, push, and pull up to 75 pounds.
• Smart phone preferred for work purposes.

Equal Opportunity Statement

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

About the Role

We are seeking a highly skilled Property Maintenance Manager to oversee maintenance operations across multiple business parks. You will lead a team of maintenance technicians, manage service requests, and collaborate closely with the Property Manager and other departments.

Key Responsibilities

• Manage and track tenant service requests, ensuring timely follow-up and resolution

• Supervise and support a team of maintenance technicians, including recruiting, onboarding, and training

• Assign and monitor work orders for timely completion

• Conduct routine inspections of properties within the region

• Oversee subcontractors for specialized maintenance and repairs

• Collaborate on budgets, planned maintenance, and capital improvement projects

• Review and approve invoices, purchase supplies, and control costs

• Ensure compliance with safety standards and company policies

Qualifications

• Minimum 7 years of maintenance experience, with at least 5 years in a supervisory role

• High school diploma required; HVAC certification preferred

• Valid driver’s license and ability to travel between properties

• Proficient in building maintenance and repair techniques

• Ability to read site plans, schematics, and building drawings

• Comfortable working in all weather conditions and performing physical tasks

• Excellent communication and customer service skills

Preferred Skills

• Experience developing training programs

• Background in budgeting and vendor management

• Detail-oriented, self-starter with a strong sense of urgency

Benefits include: Medical, Dental, Vision, 401K matching, PTO, Tuition reimbursement

“Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements”

Senior Property Manager – Class A Mixed-Use Asset

Miami, Florida (Wynwood)

We are conducting a confidential search to appoint a Senior Property Manager for one of Miami’s most dynamic assets — The Gateway at Wynwood.

Located in the heart of Wynwood, this is a new-generation Class A mixed-use property combining creative office and high-footfall retail, positioned at one of the most active intersections in the city. The asset comprises 195,000+ SF of office space and ~25,000 SF of retail, with premium amenities including a rooftop terrace and institutional-grade infrastructure.

This role sits at the center of a high-growth, high-visibility environment — requiring a commercially sharp operator who understands both office performance and retail experience.

The Role

You will take full ownership of the operational and financial performance of the asset, acting as the key interface between ownership, tenants, and internal stakeholders.

This is a flagship-level role — not just operational delivery, but driving asset performance and positioning within Wynwood’s evolving market.

Responsibilities

∙ Full oversight of day-to-day operations across office and retail components

∙ Budget ownership, CAM reconciliations, and financial reporting

∙ Tenant relationship management across a diverse, high-profile roster

∙ Vendor and contract oversight, plus on-site team leadership

∙ Driving tenant experience, retention, and activation within a mixed-use environment

∙ Supporting asset strategy, leasing collaboration, and value enhancement initiatives

What We’re Looking For

∙ Proven Senior Property Manager background, or a strong PM ready to step up

∙ Class A office experience required; retail or mixed-use exposure strongly preferred

∙ Strong financial acumen — budgets, CAMs, reporting

∙ Track record within institutional or high-profile assets

∙ Ability to operate at pace in a tenant-driven, high-demand environment

∙ Strong stakeholder management across ownership and leasing teams

Why This Role

∙ One of the most relevant assets in Wynwood’s transformation into a major business hub

∙ Exposure to a fully activated mixed-use environment — office, retail, and lifestyle

∙ Modern, design-led, LEED-certified building with premium amenities

∙ Clear runway for career progression within a top-tier platform

If this aligns with your background, reach out for a confidential conversation.

We are seeking a dedicated, detail oriented Housekeeping and Property Care Associate to join the team at a high-end private estate with multiple residences and buildings. This position is ideal for someone who takes genuine pride in their work, notices the smallest details, and understands the standards expected in a luxury environment.

Position Overview

This role is responsible for maintaining the cleanliness, organization, and overall presentation of all interior and select exterior spaces across the property. The estate operates at a very high level of quality, and perfection, consistency, and discretion are essential.

Key Responsibilities

• Maintain immaculate interior cleanliness of multiple residences and buildings
• Detailed cleaning of living areas, kitchens, bathrooms, offices and common spaces
• Care for high-end finishes, surfaces, furnishings, and materials using proper methods
• Laundry care, including washing, folding, ironing, and proper garment handling as needed
• Organization of spaces to maintain a polished, orderly appearance at all times
• Light exterior cleaning and upkeep around entrances, patios, and outdoor living areas
• Identify maintenance or cleanliness issues and proactively communicate them to management
• Work collaboratively with other estate staff to ensure seamless operations
• Maintain strict confidentiality and professionalism at all times

Qualifications & Expectations

• Prior housekeeping or cleaning experience in a luxury home, estate, boutique hotel, or similar environment preferred
• Exceptional attention to detail with high personal standard for cleanliness and presentation
• Ability to follow established systems while also working independently
• Respectful, trustworthy, and discreet
• Physically capable of performing detailed cleaning tasks throughout the day
• Reliable with a strong work ethic
• Flexibility to work weekends or evenings when asked for private events

What We Offer

• Stable, long term employment on a private estate
• Professional and respectful work environment
• Competitive compensation based on experience
• PTO/Sick days, along with 8 paid holidays
• SEP IRA employer contribution based on annual wages
• Various other company perks

If you take pride in creating and maintaining beautiful spaces and understand the expectations of high-end private property, we encourage you to apply.

Operations Director, Property Management

Allied Resources is seeking an Operations Director who will provide strategic oversight of the property’s operations for both community and facility management to achieve the highest levels of exceptional living for residents. The opportunity provides excellent compensation and a comprehensive benefits package including medical, dental, vision, 401k with company match, and more!

A day in the life:

• Set business priorities, supervise leasing and prospect management, and overseeing maintenance performance.
• Responsible for providing assurance on completeness and accuracy of the underlying transaction data in Yardi.
• Collaborate with Facility management on outstanding maintenance issues, identifying
• reoccurring maintenance problems and developing proactive solutions.

The wish list:

• 5+ years property management, hospitality management, military or related industry.

EEO Policy:

Allied Resources complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Allied Resources does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status or other status protected by law.

Job Category: Professional

Requisition Number: PROPE004148

Location: Dania, FL 33004, USA

Essential Duties And Responsibilities: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

• Generate revenue for community and handle resident relations
• Ensure property is rented to fullest capacity.
• Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.
• Have strong building infrastructure knowledge
• Demonstrate best-in-class customer service skills
• Utilize marketing strategies to secure traffic (competitive rental rates, promotions, locators, etc.).
• Confirm that leasing staff techniques are effective in obtaining closure.
• Ensure deposits, rental payments and late/check charges are collected on timely basis.
• Deal with resident complaints, concerns, and requests on timely basis to ensure resident satisfaction with management.
• Develop and/or implement resident retention programs (resident functions, special promotions, monthly newsletters, etc.).
• Consistently enforce community and company policies.

Community Marketing/Leasing

• Greet prospects and qualify by covering all criteria.
• Tour community and target apartment. Highlight amenities (pool, clubroom, etc.) and close the sale.
• Process applications for approvals (i.e., credit check, rental history, etc.) and type leases. Follow-up with applicant regarding status.
• Follow-up on prospects unable to close (phone calls, \"thank you\" notes, etc.).
• Secure new residents signature(s) on appropriate paperwork prior to move-in. Orients new resident(s) to community (turns over keys, reviews community rules, regulations and procedures, point out mail boxes and review amenities, etc.).
• Monitor apartments up for renewal, send notices, and secure renewal.

Financial Management And General Administration

• Prepare annual budgets and income projections in a timely and accurate manner.
• Maintain accurate records of all community transactions and submit on timely basis (rent rolls, delinquency reports, move-in/move-outs, etc.).
• Collect and post rent (when applicable). Maintain accurate and up-to-date property accounting and collection records.
• Plan for and utilize community resources, equipment and supplies economically (obtain bids/pricing from vendors, suppliers and contractors, deal with inadequate service, etc.).
• Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.
• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
• Ensure distribution of all company or community-issued notices (bad weather, emergency, etc.).
• Give direction to and/or monitor maintenance, construction, and/or rehabilitation activities to ensure quality and expediency (Supervise apartments to ensure Service Requests for make-readies are completed and timely, etc.).
• Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
• Process A/P invoices, handle petty cash and all funds.

Personnel Management

• Use consistent effective techniques and company directives to hire, orient, and train new personnel.
• Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance.
• Complete weekly/daily office staff schedules and assignments. With input from the Community Service (Maintenance) schedule maintenance staff and oversee assignments. Monitor progress of work assignments.
• Deal effectively, consistently, and on a timely basis with performance problems. Document adequately, communicate situation with Regional Manager, Human Resources, and terminate appropriately when necessary.
• Promote harmony and quality job performance of staff through support, effective leadership, and positive reinforcement.
• Ensure all administrative functions pertaining to personnel are processed on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).
• Ensure staff compliance and consistency with company policies and procedures, industry regulations, safety practices, etc.

Supervisory Responsibilities:

Directly supervises employees in the department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education And/Or Experience: Bachelor's degree (B. A.) from four-year College or University; and 3 to 4 years related experience and/or training. OneSite/Realpage and Yardi experience preferred.

Computer Skills: To perform this job successfully, an individual should have knowledge of Accounting software (RealPage/OneSite); Contact Management systems; Human Resource systems; Internet software; Payroll systems; Project Management software; Spreadsheet software and Word Processing software.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Some lifting; typically 25lbs. or less.
• Ability to climb up to four flights of stairs to access units.
• Ability to walk several acres to tour the community.
• Ability to stand for long periods.
• Ability to sit at a desk for long periods.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions (non-weather); working near moving mechanical parts; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather).
• The noise level in the work environment is usually moderate.
• This is a drug-free workplace.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Position Summary

The Property Management Associate (PMA) administers the property’s short-term revenue programs, oversees community-based programs, assists with implementing mall marketing programs, and manages retailer and community relations. The PMA serves as a liaison across multiple functions including but not limited to Mall Management, Business Development, Strategic Partnerships, Leasing, and Marketing.

Responsibilities

Revenue Administration

• Administer specialty leasing (retail merchandising units and kiosks) deals; prepare deal sheets & packets within Salesforce, facilitate license agreement execution, complete merchant on-boarding process, and maintain merchant files to comply with audit guidelines
• Administer strategic partnership deals including obtaining collateral, coordinating installation and removal per contracted term
• Serve as primary on-site contact for business development program; resolve complaints and communicate any issues to the GM and appropriate Business Development contact
• Ensure merchants adhere to company guidelines and visual standards
• Screen, prospect, and route business development (specialty leasing and strategic partnerships) leads to appropriate representative
• Participate in specialty leasing site visits with prospective merchants as requested
• Identify appropriate merchant placement based upon available space inventory & building code requirements
• Coordinate merchant opening and closing logistics with operations and security; coordinate install and removal of RMUs, banners, signage, and advertisements
• Work with Tenant Coordination to obtain approved drawings and municipality permits for new kiosks
• Provide proof of performance for national and local advertising deals and activations as requested
• Post and maintain collateral, coordinate installation and removal per contracted terms
• Educate merchants on rent collection system, verify payments, follow-up and collect Accounts Receivable as needed
• Collect and track specialty leasing merchant sales; calculate and bill overage & breakpoints
• Administer storage rental program, which includes negotiating new and renewal agreements, tracking occupancy, and other related activity
• Oversee merchant Insurance Program which includes, but not limited to, signing up qualifying new and existing merchants, ensuring Certificates of Insurance are current
• Oversee Holiday photo set operator/vendor, including but not limited to, being the main point of contact, coordinating set install, monitoring daily operations, tracking sales, and coordinating set removal
• Deliver violation letters and/or action notices as approved by GM and Business Development
• At the discretion of leadership, may be required to participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays. MOD coverage may include being on call, or on-site when appropriate. The on-site requirements of the MOD will be determined and approved by leadership.

Marketing, Community, Customer Experience

• Implement portfolio-wide and community programming and events
• Secure retailer participation for events (sampling, demos, offers, displays, etc.), execute event implementation, collect results and highlights, and submit Community Event Tracker
• Maintain property social media account and website, including but not limited to updates and responses
• Submit local content for digital screens
• Coordinate installation of barricade graphics and/or window displays for vacant spaces
• Administer in-mall directories to include store listing updates. Monitor content and operations of directories, digital signage, and banner program to ensure no operational issues

Miscellaneous

• Other duties as assigned

Qualifications

• High School degree or GED required; Associate’s or Bachelor’s degree preferred
• 1-3 years shopping center or retail experience
• Strong project management, organizational skills, and interpersonal skills with attention to detail
• Ability to analyze and interpret financial reports, budgets, contracts, and legal documents
• Ability to adapt to a dynamic work environment
• Supervisory and coaching skills with ability to delegate tasks
• Demonstrate effective conflict resolution and customer service skills for interaction with merchants, customers, and co-workers
• Strong working knowledge of various computer software such as Microsoft Office, Microsoft Teams, JDEdwards, Salesforce

• Looking for an Assistant Property Maintenance Manager This role requires someone who knows how to do the work and how to lead it.
• Conduct timely, constructive performance evaluations
• Assess property conditions and determine required maintenance/repairs
• Plan vendor assignments and project schedules
• Ensure maintenance and repair work is completed correctly and on time
• Assist with departmental budgeting and repair cost estimates
• Enter and code work orders and invoices in Yardi
• Maintain strong professional relationships with vendor partners
• Partner closely with Property Management and Leasing teams on maintenance needs
• Review, reconcile, and approve invoices and vendor bids
• Lead and facilitate meetings to coordinate maintenance activities and project updates
• Support additional departmental needs as assigned

Required Experience & Skills

This is both an administrative leadership role and a maintenance savvy role.

• Experience:
• Minimum 3+ years of maintenance experience
• Strong knowledge of:
• Plumbing
• Heat (steam)
• Electrical systems
• Prior people management or team leadership experience is critical

• Core Skills:
• Strong delegation, coordination, and follow through
• Excellent analytical and problem solving ability
• Highly organized with strong attention to detail
• Comfortable managing multiple priorities in a deadline-driven environment
• Clear, confident written and verbal communication
• Able to document processes and maintain accurate records

• Team Overview:
• Oversees 2 team leads
• 8 administrative coordinators
• Total direct/indirect oversight: ~10 people
• Union vendors handle plumbing, landscaping, and related services

• Systems:
• Required: Microsoft Office, Yardi
• Preferred: Zendesk,

• Language Requirements
• Bilingual is strongly preferred
• Spanish is ideal
• Mandarin, Tagalog, Vietnamese, and other language abilities are also highly valued

• Education
• High school diploma or equivalent required
• Associate or Bachelor’s degree preferred

Soft Skills & Leadership Profile (Very Important)

• Looking for someone who takes ownership and accountability
• Is proactive and detail driven
• Leads with integrity and follow through
• Communicates clearly and consistently
• Is a leader, not just a manager

“Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance”

Financial Reporting & Close

• Assist in the preparation of monthly, quarterly, and annual financial statements for all affordable housing entities, partnerships, and developments.
• Support the month-end and year-end close processes, including journal entries, account reconciliations, and variance analysis.
• Prepare and review financial reports for investors, lenders, syndicators, and government agencies in accordance with applicable standards (GAAP, HUD, LIHTC).
• Maintain general ledgers for multiple ownership entities, including LLCs and limited partnerships.

Affordable Housing Compliance & Regulatory Reporting

• Ensure compliance with LIHTC program requirements, including annual owner certifications and investor reporting.
• Coordinate preparation of HUD-required financial statements and annual audits for Section 8, HOME, and other federally assisted housing programs.
• Assist in preparation of annual tax returns for partnerships and entities (Form 1065, Schedule K-1) in coordination with external tax advisors.
• Monitor regulatory agreements, loan covenants, and ground lease obligations to ensure ongoing financial compliance.

Budget & Cash Management

• Support the annual budgeting process across the affordable housing portfolio, working closely with asset management and property operations teams.
• Monitor cash flow for individual developments, flag variances, and recommend corrective actions.
• Oversee accounts payable and receivable functions, including HAP (Housing Assistance Payment) processing and subsidy reconciliation.
• Review draw requests for construction projects and manage funding disbursements from lenders, investors, and public agencies.

Audit & Internal Controls

• Coordinate annual financial audits with external auditors; prepare audit schedules, supporting workpapers, and draft financial statements.
• Implement and maintain internal controls to ensure the accuracy and completeness of financial data.
• Identify areas for process improvement and support the implementation of efficiency initiatives.

Team Leadership & Collaboration

• Supervise and mentor accounting staff, providing guidance on affordable housing accounting principles and procedures.
• Collaborate cross-functionally with asset management, development, property management, and legal teams.
• Serve as a key point of contact for investors, syndicators, lenders, and government agencies on financial matters.

QUALIFICATIONS

Education

• Bachelor's degree in Accounting, Finance, or a related field required.
• CPA license a plus
• Minimum 10-15 years of progressive accounting experience, with at least 5 years in affordable housing, real estate, or nonprofit finance.
• Direct experience with LIHTC partnerships, HUD programs (Section 8, HOME, CDBG), and/or tax-exempt bond financing strongly preferred.
• Prior supervisory or team lead experience preferred.

Technical Skills

• Strong knowledge of GAAP and affordable housing accounting standards.
• Proficiency with property management or affordable housing accounting software (e.g., Yardi, MRI, RealPage, Sage Intacct).
• Advanced Microsoft Excel skills; experience with financial modeling and consolidation.
• Familiarity with HUD REAC submission processes and LIHTC compliance reporting is a plus.

Core Competencies

• Strong analytical mindset with exceptional attention to detail and accuracy.
• Excellent written and verbal communication skills; ability to translate complex financial data for non-finance stakeholders.
• High degree of integrity and discretion when handling confidential financial and tenant information.
• Self-starter with the ability to manage multiple priorities and deadlines in a dynamic environment.