Graycore Floors Jobs in Usa
2,239 positions found — Page 8
Purpose:
At Floor & Decor, we’re transforming spaces and careers across the country. The most exciting thing we’re building isn’t just floors—it’s a company without ceilings where dreamers, thinkers, and doers shape our future. With over 250 stores and counting, this is where ambition meets opportunity. Are you looking for new challenges? Let's build what's next.
The Senior UKG/Kronos Configurator serves as the technical owner of the Kronos platform, with primary accountability for integration stability, configuration governance, and platform health.
This role is responsible for ensuring all Kronos integrations, security configurations, and platform updates are reliable, documented, tested, and aligned with payroll and compliance requirements across a multi-state retail environment.
Core Responsibilities
Kronos Integration Ownership (Primary Focus)
- Own the design, implementation, documentation, monitoring, and lifecycle management of all Kronos integrations.
- Maintain a complete integration inventory including upstream/downstream dependencies and payroll impact.
- Establish and execute regression testing strategy for Kronos releases and system updates.
- Serve as primary escalation point for integration failures, ensuring root cause analysis and documented resolution.
- Partner with payroll, HRIS, and IT to ensure data integrity across systems.
- Identify and reduce single points of failure within the integration landscape.
Platform Configuration & Governance
- Act as technical subject matter expert for Kronos back-end configurations, including security and business rules.
- Maintain and periodically review application security configurations and integration access.
- Partner with business stakeholders on system updates, process modeling, and roadmap alignment.
- Support audit initiatives including SOX User Review, SOX Update Review, and change control processes.
- Serve as Tier 3 escalation resource for complex application issues.
Vendor & Release Management
- Own vendor relationships related to Kronos integrations and platform health.
- Coordinate testing and impact analysis during application releases.
- Ensure proper change management and documentation standards are followed for all system updates.
Essential Job Functions
- Gather and analyze requirements for system enhancements and integration changes.
- Configure and maintain Kronos business rules and integrations.
- Participate in planning, design, build, test, and deployment phases of projects.
- Collaborate with QA teams for validation and testing activities.
- Ensure audit-readiness and defensible documentation for system configurations and integrations.
- Provide operational support and issue resolution with a focus on long-term stability and risk reduction.
Position Characteristics
- This role requires strong ownership mindset and accountability for integration stability.
- No travel required.
- No software coding required; however, strong technical fluency in integrations and data flow design is expected.
You’ll Be Successful With
Minimum Eligibility Requirements
- 5+ years of hands-on UKG/Kronos experience with deep domain knowledge of timekeeping, accruals, payroll interfaces, and module interdependencies.
- Proven experience owning and troubleshooting application integrations (file-based, API, middleware, or vendor-managed interfaces).
- Demonstrated end-to-end ownership of integration lifecycle: design, configuration, testing, monitoring, failure triage, and documentation.
- Strong understanding of system architecture, data flow, and downstream payroll impact.
- Experience partnering with IT and business stakeholders during system releases and updates.
- Experience participating in audit processes (SOX user reviews, change management, and documentation standards).
- Experience working within Agile or hybrid (Agilefall) delivery models.
- Proficiency in Excel and general Microsoft Suite tools.
You’ll Be Supported With
- Bonus & career advancement opportunities at every level
- Programs like 401K with discretionary company match, Employee Stock Purchase Plan, and Referral Bonus Program
- Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
- Work-life balance:
- A personal holiday
- Volunteer Time Off program that starts on day one
WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)
- Limited travel required including air and car travel
- While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
Physical/Sensory Requirements
Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Note:Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Benefits & Rewards
- Bonus opportunities at every level
- Career advancement opportunities
- Relocation opportunities across the country
- 401k with discretionary company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- A personal holiday and Volunteer Time Off program
- Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Equal Employment Opportunity
Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience.
Purpose: As a Cashier (Customer Service Associate), you are the first and final interaction for Floor & Decor's customers. Our Cashiers are responsible for providing excellent customer service through greeting customers, checking out customers, handling product returns, performing basic cash office functions and providing every customer with an exceptional experience. Full-Time and Part-Time Positions Available.
Qualities we look for: Friendly and enthusiastic, Entrepreneur and hard-working, Honest and accountable.
Essential Job Functions: Greet every customer in a helpful and courteous manner. Connect with customers, ask about their projects, recommend our products and excite customers about their purchase. Provide above and beyond customer service and exceed customer expectations. Demonstrate and understand compliance of the company's safety processes. Act and work in a manner consistent with the company's core values. Process customers at checkout using the point of sale (POS) system. Process customer refunds and exchanges according to established guidelines. Open and close registers. Follow established cash, check and credit card acceptance procedures. Answer the telephone according to the company guidelines. Stock, tag and display merchandise as required. Be able to create price tags and merchandise signs.
Minimum Eligibility Requirements: Must be 18 years or older, Knowledge of basic math skills, Customer service experience, Potential travel to other stores for support.
Working Conditions (travel & environment) While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
Physical/Sensory Requirements: Medium Work Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Store Hours: Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM. Pickup Hours: Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM.
Benefits & Rewards: Bonus opportunities & career advancement opportunities at every level. Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program. Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria). Work-life balance, including: Paid vacation and sick time for eligible associates, Paid holidays plus a personal holiday, Paid Volunteer Time Off that starts on Day 1.
Equal Employment Opportunity: Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Riemer Floors – Bloomfield Hills, MI
Full-Time | Leadership Role
Riemer Floors is seeking a hands-on Assistant General Manager to provide operational leadership, drive system adoption, and strengthen execution across our multi location flooring business.
This role focuses on follow-through, accountability, and process discipline to support sales growth and operational consistency.
ResponsibilitiesOperational Leadership
- Oversee coordination across service, dispatch, warehouse, and delivery.
- Improve workflow from order entry through installation.
- Remove bottlenecks and ensure initiatives are completed.
Sales Process Accountability
- Coach sales staff on accurate order entry and adherence to procedures.
- Reduce errors and rework through training and follow-up.
- Reinforce consistent use of RFMS features.
Systems & Technology
- Lead transition to and adoption of RFMS Online.
- Implement receiving/scanning workflows.
- Train team members on system usage and monitor compliance.
Strategic & Financial Support
- Participate in operational planning and decision-making.
- Support financial discipline, including vendor payment term compliance.
- Review key performance metrics to guide improvements.
- 5+ years of leadership experience in flooring, construction, building materials, or distribution.
- RFMS experience strongly preferred; ERP experience required.
- Experience implementing new systems or workflow changes.
- Ability to interpret financial data and operational KPIs.
- Strong communication and accountability mindset.
- Results-driven and comfortable coaching experienced team members.
- Competitive compensation + performance incentive.
- Leadership visibility and impact.
- Growth opportunity within the KSI Family of Brands.
Location: Bloomfield Hills, MI
- Schedule: Full-Time, On-Site
Our luxury high jewelry client is looking for an ASM! This will be for their brand new store opening at South Coast Plaza this summer.
ROLE OVERVIEW:
The Assistant Store Manager plays a key hands-on role in the day-to-day running of the client's South Coast Plaza store. This is a highly service-driven boutique with a close-knit team and a strong focus on delivering an exceptional luxury client experience.
Working closely with the Area Manager, the Assistant Store Manager supports daily operations, sales performance, and team leadership. The role is primarily operational and client-facing rather than strategic, with a strong emphasis on leading by example on the shop floor, maintaining high standards, and supporting a small sales team in achieving store targets.
RESPONSIBILITIES:
Store Operations & Daily Management
- Support the Store Director in the smooth day-to-day operation of the Sloane Street store.
- Ensure consistently high standards of client service, store presentation, and operational execution.
- Act as a senior point of contact on the shop floor, handling client needs and resolving issues with confidence and discretion.
- Open and close the store as required and support rota planning and daily coverage.
Sales & Client Experience
- Be highly present on the sales floor, delivering exceptional, personalised service to all clients.
- Support the achievement of store sales targets.
- Build strong repeat-client relationships through consistent follow-up, clienteling, and attention to detail.
- Support private appointments and in-store events as required.
Team Support & Development
- Support the Area Manager in the day-to-day management of a small team of approximately five sales associates.
- Lead by example in behaviour, presentation, and service standards.
- Assist with onboarding, training, and coaching to support team performance and confidence.
- Provide regular feedback to the Store Director on team performance and development needs.
Stock & Back-of-House Support
- Support back-of-house processes, including stock handling, accuracy, and organisation.
- Assist with stock deliveries, transfers, and basic administration.
- Ensure stock rooms and selling areas are maintained to brand standards.
Reporting & Administration
- Support basic sales reporting, daily figures, and store administration as required.
- Communicate key store updates to the Store Director and wider retail team.
QUALIFICATIONS AND EXPERIENCE
Previous experience as an Assistant Store Manager or Senior Sales Associate within luxury retail, ideally fine or high jewellery.
Strong sales and clienteling skills with a genuine passion for luxury service.
Comfortable working in a smaller store environment where roles are hands-on and varied.
Organized, reliable, and detail-oriented with strong follow-through.
Confident communicator with a collaborative, supportive leadership style.
You can use to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.
Director of Franchise Sales & Performance
Company: Spartan Floor Coatings
Location: Greenwood Village, CO
Compensation: $85,000–$125,000 Total Compensation (Base + Performance Bonus)
This range reflects total compensation potential. Base salary is determined by experience and does not represent starting pay.
About Spartan Floor Coatings
Spartan Floor Coatings is one of the fastest-growing concrete coating franchise brands in the country, now with 31 locations nationwide and expanding aggressively.
Our success is built on:
- A proven launch process
- Best-in-class sales systems
- Strong marketing infrastructure
- Hands-on training at our Colorado headquarters
- A performance-focused support structure
As we expand, we are strengthening our Franchise Performance team to ensure every new owner launches successfully, grows profitably, and scales confidently.
About the Role
The Franchise Performance Coach is a strategic leadership role focused on franchisee success, sales growth, and operational performance. Your role is to guide franchisees through business ownership — from onboarding through launch, growth, and multi-territory expansion. This position blends sales leadership, coaching, KPI management, and business operations support to help franchise owners:
- Launch successfully
- Achieve strong early revenue
- Establish repeatable systems
- Improve operational efficiency
- Hit and exceed their KPIs
- Build a foundation to scale into multi-territory operators
You will be part of a growing department responsible for franchisee training, onboarding, field development, and long-term performance coaching across the entire Spartan network.
Key Responsibilities
Franchise Onboarding & Launch Readiness
- Guide new owners through pre-launch and launch phases, ensuring they understand their sales systems, operational workflows, CRM usage, and business responsibilities.
- Coordinate with the corporate install trainer to align classroom and field training schedules.
- Ensure every franchisee enters launch confident in sales, systems, scheduling, and business operations.
Sales Leadership & Revenue Growth
- Train franchisees on in-home sales strategy, phone consultations, follow-up systems, pricing, and closing techniques.
- Conduct call reviews, estimate reviews, and KPI reviews to identify opportunities for improved performance.
- Build revenue-focused action plans tailored to each territory’s goals and market dynamics.
Business Coaching & Operational Performance
- Coach owners on:
- KPI tracking and interpretation
- Workflow and scheduling optimization
- Team development and accountability
- Profit margins and business structure
- Daily operational discipline
- Identify bottlenecks and implement solutions that improve efficiency and increase profit per job.
Field Support & System Alignment
- Travel up to 40–50% for market visits, sales coaching, business reviews, and launch support.
- Support franchisees with field observations, sales ride-alongs, team coaching, and operational audits.
- Provide feedback to corporate leadership to help refine systems, streamline processes, and strengthen the overall Spartan brand.
Network Development & Best Practices
- Host group coaching, virtual sessions, and quarterly performance trainings.
- Support continuous improvement of tools, scripts, dashboards, and training materials.
- Ensure consistent system adherence across the network to maintain brand standards and drive predictable results.
Ideal Candidate
Required Experience
- 3+ years in franchise operations, field performance coaching, business consulting, or multi-location support — ideally in home services or trade industries.
- Proven success helping businesses improve sales performance, strengthen operations, and meet revenue targets.
- Experience supporting owners/operators who are new to entrepreneurship.
Skills & Attributes
- Strong sales leader with the ability to teach, coach, and hold others accountable.
- Operationally minded — understands how scheduling, workflow, capacity, and discipline drive profitability.
- Exceptional communicator who can build trust, influence owners, and create buy-in.
- Comfortable with KPIs, P&Ls, and CRM systems.
- Thrives in a fast-growing, process-driven, entrepreneurial environment.
Why Join Spartan?
- Be a key part of a fast-scaling national franchise system with strong momentum.
- Directly contribute to franchisee success and the growth of the Spartan brand.
- Competitive total compensation package with performance-based earnings.
- Work closely with leadership and play a visible, high-impact role shaping the future of the network.
- Join a high-performance culture built on accountability, results, and continuous improvement.
Ready to help entrepreneurs launch strong, grow fast, and scale with confidence?
Apply today and play a key role in building one of the strongest performance-focused franchise systems in the home services industry.
This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.
Minimum Eligibility Requirements- High School Diploma or GED
- 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
- Excellent communication skills (verbal & written)
- Ability to multi-task and work in a fast-paced environment
- Act and work in a manner that is consistent with company's core values
- Demonstrate a thorough understanding and compliance with the company's safe lifting practices standard operating procedures
- Demonstrate the ability to drive and teach the company philosophy around the basic P's of retail. The basic P's of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
- Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
- Complete all product specialist certification courses
- Demonstrate a thorough understanding of merchandise and installation
- Ensure the overall merchandising, pricing and organization of the department
- Communicate standard operating procedure direction and changes to all associates in a timely manner
- Complete the Industrial Truck (forklift) proficiency testing and certification
- Communicate inventory needs to management
- Direct and assist the processing of merchandise to the showroom floor
- Validate all product placement and pricing within the department
- Greet every customer in a helpful and courteous manner
- Assist customers with product questions and selections
- Process customers at check-out using the point of sale (POS) system
- Process customer refunds and exchanges according to established guidelines
- Present 'how-to' classes to customers
- Follow established cash, check and charge card acceptance procedures
- Answer the telephone according to accepted guidelines
- Stock and tag merchandise displays as required
- Create price tags and merchandise signs
- While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
Physical Work Ability exert 30 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Store HoursMonday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup HoursMonday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Benefits & Rewards- Bonus opportunities at every level
- Career advancement opportunities
- Relocation opportunities across the country
- 401k with discretionary company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- 80 hrs. annualized paid vacation (full-time associates)
- 4 paid holidays per year (full-time hourly store associates only)
- 1 paid personal holiday of associate's choice and Volunteer Time Off program
- Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
$16.50 - $24.30
This position is responsible for greeting customers and managing the customer storage pick-up process. Full-time and part-time positions available.
Major Responsibilities- Meet and greet storage buy customers.
- Manage the storage buy pick-up process with the company's car topper program.
- Demonstrate knowledge and comply with the company's phone answering standard operating procedures.
- Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized to do so.
- Obtain the required customer information on all storage buy pick-ups.
- Deliver customer storage buy orders in POS.
- Comply with the company's safety standard operating procedures for lifting practices.
- Be an expert in all product knowledge and assist customers with product questions and selections.
- Clean and stock products according to Floor & Dcor's brand standards.
- Act and work in a manner that is consistent with the company's core roles.
- One year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
- Excellent communication skills (verbal and written).
- Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
- Strong computer skills and internet project coordination experience.
- Must be a self-starter and work well in a fast-paced environment.
- While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
Physical Work Ability to exert 3060 pounds of force occasionally, and or 2030 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.
Store HoursMonday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup HoursMonday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Benefits & Rewards- Bonus opportunities at every level
- Career advancement opportunities
- Relocation opportunities across the country
- 401k with discretionary company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- A personal holiday and Volunteer Time Off program
- Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Our client, a luxury French fashion house, is looking for a TEMPORARY sales support associate to join their Costa Mesa team through April 12th!
Responsibilities:
- Customer service – Providing exceptional hospitality and assistance to guests, providing recommendations, answering questions.
- Sales - Identifying business opportunities, achieving sales quotas, preparing sales proposals.
- Cash Register - Operating POS, processing payments, online orders, and refunds.
- Problem Solving - Responding to guest concerns and complaints in a professional and constructive manner.
- Time Management - Juggling multiple tasks at once, such as replenishing merchandise, assisting guests, and recovering the sales floor.
Requirements:
- Must be open to temporary work.
- This is an on-site role. Candidates should be willing reliably to commute to Costa Mesa, CA for consideration.
Please submit a resume for consideration.
You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting /home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.
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Purpose
The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates.
In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.
Key Responsibilities
Service Desk Strategy & Leadership
- Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives
- Lead a multi-channel support model (phone, chat, self-service, automation)
- Establish a customer-centric culture focused on associate experience and first-contact resolution
- Build scalable operating models to support store growth, seasonal demand, and new technology rollouts
Operations & Incident Management
- Own Tier 1 support operations for all end-user and store technologies
- Lead Major Incident Management and Command Center activities
- Ensure consistent incident triage, escalation, and communications during outages
- Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution
Performance, Metrics & Continuous Improvement
- Use analytics to identify systemic issues and drive problem management
- Continuously improve service processes using ITIL and lean principles
- Measure CSAT on a monthly basis to capture customer sentiment and trending.
Define and monitor KPIs including:
- First Contact Resolution (FCR)
- Mean Time to Resolution (MTTR)
- Service Level attainment
- Ticket backlog and aging
Retail & Store Technology Support
- Prepare Service Desk operations for store openings, promotions, and holiday peaks
- Partner with Store Operations to improve technology adoption and minimize disruption
- Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks
Ensure high availability support for:
- POS systems
- Store networks and devices
- Workforce mobility tools
- Collaboration and productivity platforms
Technology, Tools & Automation
- Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform
- Drive self-service, knowledge management, and automation to reduce call volume
- Improve shift-left capabilities and reduce dependency on Tier 2/3 teams
Vendor & Financial Management
- Manage outsourced or co-sourced Service Desk providers (if applicable)
- Own the Service Desk budget and cost optimization initiatives
- Ensure vendors meet performance, quality, and compliance expectations
People Leadership & Talent Development
- Lead, mentor, and develop Service Desk managers and leaders
- Establish training, certification, and career progression paths
- Build a resilient, high-engagement team capable of supporting 24x7 retail operations
Qualifications & Experience
Required
- 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
- Experience supporting retail, multi-site, or frontline operations
- Strong knowledge of ITSM frameworks (ITIL v3/v4)
- Proven experience managing high-volume support environments
- Demonstrated success leading major incident and outage response
- Strong executive communication and stakeholder management skills
Preferred
- Experience with ServiceNow or comparable ITSM platforms
- Experience leading 24x7 or follow-the-sun support models
- ITIL certification (Intermediate or Managing Professional)
- Experience integrating Command Center or Technology Operations Center models
- Exposure to digital commerce or omnichannel retail environments
Leadership Competencies
- Customer-first mindset with strong business acumen
- Calm, decisive leadership during incidents and peak retail events
- Data-driven decision making
- Ability to influence without authority across technology teams
- Passion for continuous improvement and operational excellence
WORKING CONDITIONS
Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed.
Role involves typical sedentary work with periodic movement.
Benefits & Rewards
- Bonus opportunities at every level
- Non-traditional retail hours (we close at 7p!)
- Career advancement opportunities
- Relocation opportunities across the country
- 401k with discretionary company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- 80 hrs. annualized paid vacation (full-time associates)
- 4 paid holidays per year (full-time hourly store associates only)
- 1 paid personal holiday of associate’s choice and Volunteer Time Off program
- Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Purpose
The IT Database Engineer is responsible for designing, implementing, and supporting relational database platforms in both traditional data centers and Azure cloud environments. The role covers installation, configuration, performance tuning, high availability, backup and recovery, monitoring, and incident response for Microsoft SQL Server, MySQL, and PostgreSQL, with participation in an on-call rotation to support mission-critical workloads.
Key Responsibilities
- Install, configure, and upgrade MSSQL, MySQL, and PostgreSQL in data center and Azure environments (IaaS and/or PaaS as applicable).
- Perform day-to-day database administration, including user and role management, permissions, schema changes, and maintenance tasks.
- Monitor database health, performance, and capacity using native and third-party tools; define meaningful alerts and dashboards for proactive issue detection.
- Troubleshoot database incidents (performance issues, blocking/deadlocks, failed jobs, connectivity problems, resource constraints) and drive root-cause analysis and permanent fixes.
- Design, implement, and maintain backup and recovery strategies (full/diff/log, PITR, snapshots, Azure backup options) and regularly test restore procedures.
- Implement and support high availability and disaster recovery configurations (e.g., SQL Server Always On, failover clustering, log shipping, MySQL/Postgres replication, Azure availability sets/zones).
- Optimize database performance through indexing strategies, query tuning, statistics management, and configuration tuning at both OS and database levels.
- Implement and enforce security controls (authentication, authorization, encryption at rest/in transit, auditing) aligned with organizational and regulatory requirements.
- Support application and development teams with database design, query optimization, and controlled deployment of schema changes across environments.
- Maintain detailed documentation including runbooks, standards, topology diagrams, data flows, and operational procedures for both on-prem and Azure deployments.
- Participate in an on-call rotation, responding to after-hours incidents, and perform planned maintenance during maintenance windows.
- Automate routine tasks (provisioning, checks, patching, reporting) using scripts and tooling (e.g., T-SQL, PowerShell, Bash, Python, Azure CLI).
Required Qualifications
- Proven experience as a Database Engineer/DBA supporting MSSQL, MySQL, and PostgreSQL in production environments.
- Hands-on experience managing databases in traditional data centers (physical/virtual servers) and Azure (e.g., SQL Server on Azure VMs, Azure SQL Database, Azure Database for MySQL/PostgreSQL or similar).
- Strong understanding of database internals: storage structures, indexing, transactions, isolation levels, and locking.
- Demonstrated skills in performance troubleshooting and tuning using execution plans, wait statistics, and monitoring metrics.
- Practical experience with HA/DR solutions and backup/restore strategies, including testing and documentation of failover/recovery procedures.
- Proficiency with scripting/automation for database operations and integration with operational tooling.
- Familiarity with networking, OS, and virtualization concepts relevant to database performance and connectivity (subnets, firewalls, load balancers, storage latency).
- Solid understanding of security best practices for databases.
Preferred Qualifications
- Experience with Azure-native monitoring and management tools (e.g., Azure Monitor, Log Analytics, Alerts, Managed Identities, Key Vault).
- Experience with CI/CD and database change automation, including schema versioning and deployment pipelines.
- Exposure to large-scale or high-volume databases, partitioning, and scaling strategies (vertical/horizontal).
- Knowledge of regulatory and compliance requirements related to data (e.g., PCI, HIPAA, GDPR) and data protection techniques (masking, tokenization).
- Relevant certifications (e.g., Microsoft Azure, SQL Server, MySQL, PostgreSQL).
Soft Skills
- Strong analytical and problem-solving skills, especially under time pressure during incidents and on-call situations.
- Clear communication skills to work effectively with developers, infrastructure teams, security, and business stakeholders.
- High sense of ownership for data integrity, availability, and reliability, with a structured approach to documentation and process.
Working Conditions (travel, hours, environment)
- Limited travel required including air and car travel
- While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
Physical/Sensory Requirements
Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Benefits & Rewards
- Bonus opportunities at every level
- Non-traditional retail hours (we close at 7p!)
- Career advancement opportunities
- Relocation opportunities across the country
- 401k with discretionary company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- 80 hrs. annualized paid vacation (full-time associates)
- 4 paid holidays per year (full-time hourly store associates only)
- 1 paid personal holiday of associate’s choice and Volunteer Time Off program
- Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
