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Head of Business Operations

Brief Summary

The Head of Business Operations owns the configuration, integrity, and scalability of the company's business operations systems, serving as the bridge between business strategy and technical execution reporting directly to the CEO/Co-Founder. This role is responsible for translating institutional knowledge into scalable business processes,

ensuring data integrity, and enabling the transition from ad-hoc decision making to data-driven workflows. This is a senior management role with individual-contributor responsibilities, broad cross-functional authority, and high executive visibility.

The Head of Business Operations will take a lead role in defining the data architecture, implementing process guardrails, and analyzing operational data to drive strategy. This person acts as the cross-functional orchestrator of the business operations system, collaborating with Sales, Production, and Leadership to extract & refine business logic and codify it into streamlined processes. Success in this role requires a strong backbone to enforce higher standards, and an analytical and systems-thinking mindset to visualize downstream effects.

What Success Looks Like

● All core workflows are analyzable, have entrance/exit criteria, and are governed by continuously improving SOPs

● Leadership can answer key operational questions without ad-hoc data pulls

● Administrative overhead for sales and production staff is measurably reduced through intuitive, user-centric workflow design and automation.

● Data integrity is proactively enforced through automated validation gates, ensuring all transactions reaching Production meet technical completeness standards

● Schema changes follow a formal change process without disruptive production breakage

● Cross-team handoffs show measurable reductions in rework or delays

● Operational reporting has shifted from reactive status checks to predictive insights, providing automated triggers for churn risks and production bottlenecks

Duties & Responsibilities

Requirements Engineering (Internal Product Owner)

● Conduct structured interviews with stakeholders (Sales, Production) to extract complex business logic, transforming qualitative requirements into workflow pipelines, binary system gates, and automation triggers.

● Treat internal tools as a "Product" and internal staff as "Users," conducting user research to ensure workflows are intuitive and reduce friction.

● Act as the liaison between business stakeholders and technical teams to ensure alignment.

● Define, mandate, and manage the company's "Data Dictionary" and Standard Operating

Procedures (SOPs), ensuring a unified language and common framework is adopted across all functional teams.

System Ownership & Platform Governance

● Own the configuration and architecture of the company’s operating platform (currently ), defining object relationships and preventing schema drift.

● Translate strategic business objectives into system logic, automation rules, and workflows to create a scalable operating platform that generates measurable, actionable data.

● Define and enforce strict "Entrance and Exit Criteria" for all business process stages to prevent data errors (the enforcement aspect).

● Manage the change control process for system updates to prevent disruption to active workflows.

Business Intelligence

● Responsible for building decision-grade operational reporting and analysis (but not exploratory data science/research or data engineering).

● Query and analyze cross-functional data to drive strategic business decisions, identify performance gaps, and uncover opportunities for revenue optimization and growth (e.g., ROAS, marketing attribution, churn risks, customer LTV).

● Own and facilitate the weekly business review, working with management and leads to refine reporting and insights across the organization.

● Design and maintain management reporting dashboards to track key performance indicators and operational health.

Decision Authority

This role has final decision authority over the following areas:

● Operating system structure and data definitions

● Workflow stage definitions and gating logic

● Approval or rejection of system changes that affect data integrity

Desired Qualifications & Traits

● Systems Thinker: Possesses strong systems thinking capabilities, naturally visualizing the downstream effects of upstream changes (e.g., how a change in the Sales form affects the Production floor). They prioritize long-term scalability over short-term "hacks."

● Pragmatic Architect: Maintains a pragmatic approach to architecture, balancing "perfection with business utility." They know when to implement a rigid constraint and when to allow manual flexibility, always focused on delivering high-utility features.

● Operational Excellence Steward: Demonstrates operational discipline and the ability to define, promote, and enforce process compliance among diverse teams. They value consistency and predictability and are willing to say "No" when requests threaten system integrity and guide the team to the right trade-off.

● Analytical & Problem-Solving Mindset: Possesses an investigative nature, focusing on finding root causes and proactively hunting for "process leaks" and undefined variables. They validate assumptions with data rather than anecdotes.

● Coach & Change Leader: Possesses high emotional intelligence and the teaching ability to re-program legacy habits. They can explain why a new system is better to resistant teams and guide them through the transition with patience and clarity.

● Ambiguity Simplifier: Has the ability to simplify ambiguity, taking chaotic business inputs and structuring the information into linear, standardized processes.

● Translator & Data-Centric Communicator: Has strong communication skills to fluently bridge the gap, explaining technical constraints to non-technical stakeholders in plain English.

● Detail-Oriented: Is highly detail-oriented, obsessed with consistent naming conventions and data definitions. They notice misalignment in data definitions immediately, ensuring organizational clarity and data integrity.

Experience & Educational Requirements & Preferences

Experience & Educational Background

● 7+ years of experience in Business Operations, Systems Administration, or Data Analysis.

● Bachelor’s degree in Business, Information Systems, or related field required, Master's degree preferred.

● People Management and Team Building

Platform Expertise & Architecture

● Low-Code/No-Code Mastery: Advanced proficiency with Low-Code/No-Code platforms ( , Airtable, Salesforce) is required, including the management of complex automation rules, dependencies, and integration webhooks.

● Business Object Modeling / Relational Database Design: Proven experience designing relational database schemas (One-to-Many, Many-to-Many), specifically including the ability to translate flat spreadsheets into relational objects (e.g., separating "Orders" from "Line Items").

● API & Integration Knowledge: Ability to read API documentation to understand system

capabilities/limitations.

● Lightweight Scripting & Automation (Preferred): Proficiency with basic data-related scripting (Python, SQL) or advanced spreadsheet macros (VBA) to independently manipulate datasets or prototype logic is a strong plus.

Process, Intelligence, & Change Management

● Business Process Modeling (BPM): Experience with Business Process Modeling (BPM), including creating detailed swimlane diagrams to visualize hand-offs and defining strict "Entrance and Exit Criteria" for process stages.

● Business Intelligence (BI) & Reporting: Proficiency in designing Business Intelligence (BI) dashboards and reports, with an understanding of how to structure data for customer segmentation and cohort analysis.

● Change Management & Training: Experience managing change, designing rollout plans, and creating training materials and SOPs for users in a fast-paced environment.

Healthcare Business Intelligence & Analytics Analyst -Information Technology

Location:

620 Foster Avenue Brooklyn, NY 11230

Hours:

Full Time

Premium Health Center, a rapidly growing FQHC in Brooklyn, is seeking a detail-oriented and analytical Business Intelligence (BI) Analyst to join our growing Data & Analytics team. This role blends data analysis with light data engineering to build robust data pipelines, deliver actionable insights, and create high-quality reporting and analytics. The BI Analyst will play a key role in transforming raw data into actionable insights that will directly inform strategic, clinical, operational, and financial decisions across the organization.

Time Commitment:

Full Time, Hybrid Eligible

Responsibilities:

Analytics, Visualization & Storytelling

· Design, develop, and maintain dashboards, reports, and data visualizations in Power BI (or similar tools)

· Apply data visualization and storytelling best practices to create intuitive, user-friendly dashboards.

· Translate complex healthcare data into clear, actionable insights that support decisions for clinical, operational, finance, and executive teams.

· Develop and maintain semantic data models, KPIs, and performance metrics aligned with FQHC goals.

· Collaborate with stakeholders to gather requirements and recommend effective analytical and visual solutions.

· Analyze healthcare data from EHR systems (e.g.,eClinicalWorks, Office Practicum, etc) and other sources to identify trends, gaps, and opportunities for improvement.

· Support UDS (Uniform Data System) reporting and other regulatory compliance requirements.

· Create sustainable reporting frameworks for recurring healthcare and operational metrics.

Data Engineering &Pipeline Support

· Build and maintain light ETL and data integration tasks using SQL, APIs, and scripting tools.

· Write and optimize SQL queries to support analysis, dashboards, and data pipelines.

· Perform data wrangling, cleaning, validation, and transformation to prepare datasets for analysis and reporting.

· Ensure data integrity, accuracy, and security in all reporting and data engineering workflows.

· Perform data validation, reconciliation, and root-cause analysis for data quality issues.

Collaboration and Data Literacy

· Collaborate with clinical, operational, and executive teams to understand business needs and translate them into technical solutions.

· Provide training, documentation, and support to improve data literacy and promote appropriate self-service use of organizational dashboards.

· Collaborate with IT and data teams on architecture, governance, and data quality initiatives.

Requirements:

· Bachelor's degree in Data Science, Public Health, Health Informatics, Computer Science, ora related field.

· 4+years of experience in a BI, data analyst, or similar role, preferably in a healthcare or FQHC setting.

· Strong proficiency in SQL, including complex joins, window functions, and data transformations

· Hands-on experience with Power BI, or similar BI platform, including DAX, data modeling, and visualization design.

· Experience working with scripting languages (Python, R, etc) and APIs to support data integration and automation.

· Experience with semantic data modeling in Power BI.

· Strong analytical, critical thinking, and problem-solving skills.

· Excellent communication and data storytelling skills with the proven ability to present insights to non-technical audiences.

· Detail oriented with strong data troubleshooting and validation skills.

· Highly organized, with the ability to manage multiple tasks and deadlines.

· Self-starter who works independently and collaboratively.

· Ability to partner cross-functionally across clinical, operational, financial, IT, and data teams.

· Fast learner with adaptability to evolving tools and organizational needs.

· Strong commitment to high standards of data quality, accuracy, and confidentiality.

· Familiarity with HIPAA or other similar data privacy standards.

Preferred:

· Experience with Microsoft Azure, Fabric, Purview, or similar cloud platforms.

· Experience with Power Automate or similar tool for basic workflow automation.

· Familiarity with Git or similar version control tools.

· Experience with EHR systems (eCW, Office Practicum, etc,).

· Understanding of healthcare data, including clinical, operational, and financial metrics.

· Experience with UDS reporting or other healthcare regulatory or quality metrics.

Compensation:

$110,000 - $145,000, commensurate with experience

Benefits:

· Medical, Dental, Vision and Life coverage

· Paid Time Off and holidays

· Employee Assistance Program

· Flexible spending account

· Public Service Loan Forgiveness (PSLF), NHSC Loan Repayment Program

· 403(b) Retirement Plans with employer matching

AGE is seeking a Software Developer with strong C# and database expertise to join our development team. This role focuses on building and maintaining robust middle-tier services and data-driven applications. The candidate will work closely with cross-functional teams to design, develop, maintain and optimize scalable backend systems that power critical business functionality.

The ideal candidate combines solid middle-tier development experience with deep database development knowledge and a strong understanding of system design, performance, maintainability, and data integrity.

This role is hybrid in Philadelphia, PA, requiring onsite reporting at the customer's facility at least 1 day/week. Candidates must reside within a commutable distance of Philadelphia, PA in order to work onsite as required.

Responsibilities Include:

• 
  
• Design, develop, and maintain middle-tier services and backend components using C# and .NET technologies.
  
• Apply SOLID principles and clean architecture practices in application design.
  
• Build robust APIs and business logic layers to support web and enterprise applications.
  
• Collaborate with front-end developers, architects, and DevOps teams to deliver integrated solutions.
  
• Design, develop, optimize, and maintain relational databases (Oracle preferred).
  
• Write efficient stored procedures, views, functions, and complex queries.
  
• Optimize database performance, indexing strategies, and query tuning.
  
• Participate in code reviews and enforce best practices for clean, maintainable code.
  
• Troubleshoot and resolve production issues related to application logic and data layers.
  
• Contribute to architectural decisions and technical design discussions.
  
• Document technical designs and implementation details.
  

Required Skills, Qualifications and Experience:

• 
  
• BA/BS in technical discipline.
  
• 10 years of experience in middle-tier and database development.
  
• Experience in applying SOLID principles and object-oriented design patterns.
  
• Strong proficiency in C# and .NET (.NET Core/.NET 6+) and ASP.NET Web API.
  
• Experience designing and building RESTful APIs and middle-tier services.
  
• Experience with ORM frameworks (Entity Framework preferred, Dapper).
  
• Strong SQL skills and experience with relational databases (Oracle preferred, SQL Server, PostgreSQL).
  
• Experience writing and optimizing complex queries and stored procedures.
  
• Strong understanding of data modeling and database design principles.
  
• Experience with version control systems (TFVC and Git).
  
• Strong problem-solving skills and attention to detail.
  
• Must be a United States citizen with a DoD Secret clearance or ability to obtain a favorably adjudicated T3 investigation.
  

Preferred Qualifications:

• 
  
• Experience with microservices architecture
  
• Experience with CI/CD pipelines and DevOps best practices
  
• Experience with cloud platforms (Azure preferred)
  
• Experience with caching strategies (Redis, in-memory caching)
  
• Experience with performance profiling and monitoring tools
  
• Experience with containerization (Docker, Kubernetes)
  
• Experience with automated testing frameworks
  

Work Environment and Physical Demand:

• 
  
• Must be able to work for extended periods of time at a computer.
  

Compensation: $115,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you'll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.

As a Software Development Engineer, you will represent Embedded Quality in the Software organization. You will have a direct impact on the business, advancing the platform for both internal and external customers. You'll be exposed to a large variety of the foundational pieces of the Sonos system - music playback, device-to-device interaction, partner services, and much more. In addition, you'll be tasked with creating a development pipeline with quality at its core. You will be expected to understand the features being built and automate testing of those features. In addition, you will work with a team of industry-leading innovators across many different disciplines such as hardware, product management and user experience. If you love music, solving challenging problems and delivering high-quality products, we want to talk with you!

What You'll Do

• Develop and improve the team's automated CI/CD release pipeline, with quality as its foundation.

• Develop automated tests for new software features, especially around partners and control API

• Monitor, debug, and fix breakages within our automated pipeline.

• Add and democratize new forms of data and metrics to allow the team to make decisions on where to focus and improve our tests.

• Be an active participant and engaged part of your Scrum team - you are the voice of both quality and the customer during the development process.

• Review requirements, behavior specifications, and design documents to begin test development early and uncover issues prior to implementation.

• Investigate log, track, and triage bugs to determine root cause and establish prioritization.

• Advocate Software Quality within Sonos

What You'll Need

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria.

Basic Qualifications

• Bachelor's Degree in Computer Science, Software Engineering or equivalent experience

• 1-5 years of experience in automation, preferably with embedded systems

• Demonstrated proficiency writing code for automation with one or more of the following: Python, Javascript, C/C++

• Experience with version control such as Git, Perforce, etc

• Knowledge on data instrumentation and telemetry for Software Quality

• This role requires commuting distance to our main engineering office in Boston. Qualified candidates must be able to be in our office at least once a week. (#LI-Hybrid)

Preferred Qualifications

• Experience with REST and/or Websocket based APIs

• Experience with CI/CD build and release pipelines: Github Actions, Jenkins, Azure Pipelines, etc

• Experience with the following technologies:

  • Embedded, Restful API and Cloud automation testing tools in a B2B model

  • OpenAPI Specifications, Data Telemetry and Code Instrumentation

  • Test Automation Frameworks in Python

  • JIRA

  • Kubernetes and Docker containerization

  • Linux as a development platform

  • Tableau, Kibana, DataDog and other system reliability and quality tracking tools

Visa Sponsorship: Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for any US employer, both now and in the future.

Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.

The base pay range for this role based off geographic location is:

The specific pay offered will depend on the candidate's geographic location, as well as qualifications and experience. We apply geographic pay differentials based on the cost of labor in the market. Employees in high-cost locations may be compensated at the upper end of the range, while those in medium or low cost markets may be compensated at the lower end of the range. Your recruiter can provide more details about the specific salary range for your location during the hiring process.

Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.

We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health, wealth, and overall well-being of our employees. Regular full time employees in the US are eligible for benefits on day one, including:

• Medical, Dental, and Vision Insurance

• A 401(k) plan with company matching and immediate vesting

• An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required

• 80 hours of sick time upon hire, refreshed annually

• Up to 12 paid holidays per calendar year

• Sonos offers a generous paid leave program for new parents or to care for a family member with a serious health condition, as well as short- and long-term disability for your own medical condition

• Company-paid Disability, Life, and AD&D Insurance

• Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance

• Mental health benefits to support your holistic well-being

• A generous employee discount program & Sonos Radio HD - on us!

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

About tvScientific

tvScientific is the first and only CTV advertising platform purpose-built for performance marketers. We leverage massive data and cutting-edge science to automate and optimize TV advertising to drive business outcomes. Our solution combines media buying, optimization, measurement, and attribution in one, efficient platform. Our platform is built by industry leaders with a long history in programmatic advertising, digital media, and ad verification who have now purpose-built a CTV performance platform advertisers can trust to grow their business.

As aStaff Data Engineer at tvScientific, you will be a key player in implementing the robust data infrastructure to power our data-heavy company. You will collaborate with our cross-functional teams to evolve our core data pipelines, design for efficiency as we scale, and store data in optimal engines and formats.This is anindividual contributor role, where you will work to define and implement a strategic vision for data engineering within the organization.

What you'll do:

• 
  
• Design and implement robust data infrastructure in AWS, using Spark with Scala
  
• Evolve our core data pipelines to efficiently scale for our massive growth
  
• Store data in optimal engines and formats, matching your designs to our performance needs and cost factors
  
• Collaborate with our cross-functional teams to design data solutions that meet business needs
  
• Design and implement knowledge graphs, exposing their functionality both via Batch Processing and APIs
  
• Leverage and optimize AWS resources while designing for scale
  
• Collaborate closely with our Data Science and Product teams
  
• How we'll define success:
  
  • 
    
  • Successful design and implementation of scalable and efficient data infrastructure
    
  • Timely delivery and optimization of data assets and APIs
    
  • High attention to detail in implementation of automated data quality checks
    
  • Effective collaboration with cross-functional teams
    
  
  
  

What we're looking for:

• 
  
• Production data engineering experience
  
• Proficiency in Spark and Scala, with proven experience building data infrastructure in Spark using Scala
  
• Experience in delivering significant technical initiatives and building reliable, large scale services
  
• Experience in delivering APIs backed by relationship-heavy datasets
  
• Familiarity with data lakes, cloud warehouses, and storage formats
  
• Strong proficiency in AWS services
  
• Expertise in SQL for data manipulation and extraction
  
• Excellent written and verbal communication skills
  
• Bachelor's degree in Computer Science or a related field
  
• Nice-to-haves:
  
  • 
    
  • Experience in adtech
    
  • Experience implementing data governance practices, including data quality, metadata management, and access controls
    
  • Strong understanding of privacy-by-design principles and handling of sensitive or regulated data
    
  • Familiarity with data table formats like Apache Iceberg, Delta
    
  • Previous experience building out a Data Engineering function
    
  • Proven experience working closely with Data Science teams on machine learning pipelines
    
  
  
  

In-Office Requirement Statement:

• 
  
• We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
  

Relocation Statement:

• 
  
• This position is not eligible for relocation assistance. Visit ourPinFlexpage to learn more about our working model.
  

#LI-SM4

#LI-REMOTE

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Our Commitment to Inclusion: