Gonetspeed Outage Jobs in Usa
171 positions found
Who We Are
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
Total Rewards
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.
Expected salary range of $162,000 to $180,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Primary Purpose of Position
Responsible for execution of turbine generator outage execution project teams to support safe, reliable, and efficient outage activities consistent with Constellation and Clean Energy Center (CEC) goals. Implements standardization of outage processes and procedures across assigned Constellation CECs. Reinforces standards and expectations for Outage Planning & Services personnel and other personnel who interface with Outage Planning & Services to establish an error free and professional work environment. Always enforce procedure use and adherence, Human Performance (HU) fundamentals, Technical Human Performance (THU) techniques, and provide coaching and mentoring as necessary to achieve continuous improvement.
Primary Duties and Accountabilities
- Perform development of detailed plans, identification and assignment of personnel, and development of detailed work scope.
- Develop scope schedule and budget with the life cycle cost management system.
- Apply expert knowledge in execution of refueling outage services at assigned CEC. Provide primary communication with client CEC management and major vendor service organization.
- Direct project completion and close out of financial and technical documentation. Provide fiscal data and promote fiscal accountability among all project participants
- Responsible for continuous improvement initiatives and promoting these improvement initiatives among all project participants at CECs.
- Responsible to effectively communicate technical, financial, and work progress status to all levels of corporate and CEC management.
- Reinforce appropriate fundamental behaviors in area of assigned responsibility. Includes administering coaching, mentoring, and performance management for managers and employees
Minimum Qualifications
- Bachelor's degree with 8 years of power generation experience OR
- Associate's degree with 10 years of power generation experience OR
- High school diploma/GED with 12 years of power generation experience
- Demonstrated leadership in a minimum of 3 refueling outages
- Maintain minimum access requirements or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties
Preferred Qualifications
- Turbine/generator experience
- Demonstrated strong communication and interpersonal skills
Who We Are
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
Total Rewards
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.
Expected salary range of $162,000 to $180,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Primary Purpose of Position
Responsible for execution of turbine generator outage execution project teams to support safe, reliable, and efficient outage activities consistent with Constellation and Clean Energy Center (CEC) goals. Implements standardization of outage processes and procedures across assigned Constellation CECs. Reinforces standards and expectations for Outage Planning & Services personnel and other personnel who interface with Outage Planning & Services to establish an error free and professional work environment. Always enforce procedure use and adherence, Human Performance (HU) fundamentals, Technical Human Performance (THU) techniques, and provide coaching and mentoring as necessary to achieve continuous improvement.
Primary Duties and Accountabilities
- Perform development of detailed plans, identification and assignment of personnel, and development of detailed work scope.
- Develop scope schedule and budget with the life cycle cost management system.
- Apply expert knowledge in execution of refueling outage services at assigned CEC. Provide primary communication with client CEC management and major vendor service organization.
- Direct project completion and close out of financial and technical documentation. Provide fiscal data and promote fiscal accountability among all project participants
- Responsible for continuous improvement initiatives and promoting these improvement initiatives among all project participants at CECs.
- Responsible to effectively communicate technical, financial, and work progress status to all levels of corporate and CEC management.
- Reinforce appropriate fundamental behaviors in area of assigned responsibility. Includes administering coaching, mentoring, and performance management for managers and employees
Minimum Qualifications
- Bachelor's degree with 8 years of power generation experience OR
- Associate's degree with 10 years of power generation experience OR
- High school diploma/GED with 12 years of power generation experience
- Demonstrated leadership in a minimum of 3 refueling outages
- Maintain minimum access requirements or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties
Preferred Qualifications
- Turbine/generator experience
- Demonstrated strong communication and interpersonal skills
Who We Are
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
Total Rewards
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.
Expected salary range of $162,000 to $180,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Primary Purpose of Position
Responsible for execution of turbine generator outage execution project teams to support safe, reliable, and efficient outage activities consistent with Constellation and Clean Energy Center (CEC) goals. Implements standardization of outage processes and procedures across assigned Constellation CECs. Reinforces standards and expectations for Outage Planning & Services personnel and other personnel who interface with Outage Planning & Services to establish an error free and professional work environment. Always enforce procedure use and adherence, Human Performance (HU) fundamentals, Technical Human Performance (THU) techniques, and provide coaching and mentoring as necessary to achieve continuous improvement.
Primary Duties and Accountabilities
- Perform development of detailed plans, identification and assignment of personnel, and development of detailed work scope.
- Develop scope schedule and budget with the life cycle cost management system.
- Apply expert knowledge in execution of refueling outage services at assigned CEC. Provide primary communication with client CEC management and major vendor service organization.
- Direct project completion and close out of financial and technical documentation. Provide fiscal data and promote fiscal accountability among all project participants
- Responsible for continuous improvement initiatives and promoting these improvement initiatives among all project participants at CECs.
- Responsible to effectively communicate technical, financial, and work progress status to all levels of corporate and CEC management.
- Reinforce appropriate fundamental behaviors in area of assigned responsibility. Includes administering coaching, mentoring, and performance management for managers and employees
Minimum Qualifications
- Bachelor's degree with 8 years of power generation experience OR
- Associate's degree with 10 years of power generation experience OR
- High school diploma/GED with 12 years of power generation experience
- Demonstrated leadership in a minimum of 3 refueling outages
- Maintain minimum access requirements or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties
Preferred Qualifications
- Turbine/generator experience
- Demonstrated strong communication and interpersonal skills
Who We Are
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
Total Rewards
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.
Expected salary range of $126,000 to $140,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Primary Purpose of Position
Responsible for the direction, assignment, and coordination of Turbine Floor Outage Execution to support safe, reliable, and efficient outage activities consistent with Constellation and Clean Energy Center (CEC) goals. Enforce at all times procedure use and adherence, Human Performance (HU) fundamentals, Technical Human Performance (THU) techniques, and provide coaching and mentoring as necessary to achieve continuous improvement.
Primary Duties and Accountabilities
- Effectively direct turbine floor personnel to assure all assigned maintenance activities are performed safely and effectively, by qualified workers, and in accordance with procedures and schedules.
- Participate in various aspects of work control coordination, scheduling, and engineering meetings involving online and refuel outage activities, to ensure that work is properly assigned, planned and ready to execute.
- Effectively communicate and address CEC and personnel issues to the appropriate levels of Outage Services & Alliances (OS&A) and CEC management. Foster open communications and collaboration between all organizations internal and external to OS&A.
- Oversee project activities of multidisciplinary team regarding turbine generator disassembly and reassembly, coordination of turbine deck lay-down, mobilization of equipment and tooling as well as interfacing with management and specific contract personnel. Satisfy contractual obligations, meet project milestones, and optimize short-term and long-term company profit by effectively managing and facilitating resources.
- Understand, support, and administer all OS&A processes, such as the training program, surveillance program, procedure revisions, and Corrective Action Program (CAP) to ensure effective work practices. Identify and support improvement opportunities and development, implementation, and performance monitoring of all Business Goals and objectives.
Minimum Qualifications
- Bachelor's degree and 5 years of related experience OR
- Current or previous Senior Reactor Operator (SRO) license with 5 years of related experience OR
- Associate's degree with 7 years of related experience OR
- High school diploma/GED with 9 years of related experience
- Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties
Preferred Qualifications
Original Equipment Manufacturer (OEM) training as applies to discipline in reactor, turbine, or steam generator projects
PURPOSE OF THE POSITION: The person holding this supervisory position is considered a part time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM. This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task.
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service. This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed.
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products. This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards. This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work. This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business. This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members. This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:
1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures. This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures. This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit. This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills. Position involves communicating with team members, superiors and customers.
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils.
"Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven". A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
“Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers.
"Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan". A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items.
"Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
PURPOSE OF THE POSITION: The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM. This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task.
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service. This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed.
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products. This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards. This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work. This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business. This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members. This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:
1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures. This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures. This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit. This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills. Position involves communicating with team members, superiors and customers.
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils.
"Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven". A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
“Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers.
"Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan". A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items.
"Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
Generator Technician
Canter Power Systems
Founded in 1948, Canter Power Systems is the largest residential backup generator installer in the United States. We specialize in Generac generators and provide end-to-end solutions including sales, installation, maintenance, and repair. As a Generac Prestige Dealer, we’ve earned the highest level of recognition for quality, reliability, and customer satisfaction—helping ensure our customers stay safe, comfortable, and powered during outages.
We’re on a mission to make homes smarter and more resilient, and we’re looking for skilled technicians to join us on that journey.
Position Summary
The Generator Technician is responsible for maintaining, diagnosing, and repairing residential generator systems. This role involves hands-on technical work, customer interaction, and travel to job sites, including occasional overnight stays and participation in emergency response during major power outage events.
What You’ll Do
- Perform maintenance, diagnostics, and repairs on air-cooled and liquid-cooled generator systems with minimal supervision
- Troubleshoot and repair automatic transfer switches
- Repair or replace generator accessories, including Smart Modules, remote monitors, and surge protection devices
- Respond to urgent service requests and participate in a 24/7 on-call rotation
- Support generator installation efforts as needed during high-demand or outage situations
- Travel daily to customer locations, with occasional overnight travel during large outage events
- Strong ability to diagnose and repair systems using training materials, drawings, line drafts, and schematics
- Ability to read, interpret, and create electrical drawings and schematics
- Working knowledge of engines, including the ability to diagnose issues, explain repairs, and prepare estimates when required
- Highly organized and able to perform effectively in a fast-paced environment
- Excellent verbal and written communication skills with a strong customer-service mindset
- Ability to work and drive safely in a variety of conditions, including heat, cold, rain, and snow
- 401(k) with company match
- Medical, dental, and vision insurance
- Health savings account (HSA)
- Paid time off (PTO)
- Life insurance
- Employee assistance program (EAP)
- Employee discounts
- Professional development and training opportunities
Requirements:
- Minimum of 2 years of related technical experience.
- Experience with air-cooled and liquid-cooled generators preferred.
- Valid driver’s license with the ability to maintain insurability
- Ability to successfully pass a drug screen, criminal background check, and motor vehicle record check
Compensation details: 20-30 Hourly Wage
PI95db1550cf17-31181-39896602
Who We Are
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
Total Rewards
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.
Expected salary range of $126,000 to $140,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Primary Purpose of Position
Responsible for the direction, assignment, and coordination of Turbine Floor Outage Execution to support safe, reliable, and efficient outage activities consistent with Constellation and Clean Energy Center (CEC) goals. Enforce at all times procedure use and adherence, Human Performance (HU) fundamentals, Technical Human Performance (THU) techniques, and provide coaching and mentoring as necessary to achieve continuous improvement.
Primary Duties and Accountabilities
- Effectively direct turbine floor personnel to assure all assigned maintenance activities are performed safely and effectively, by qualified workers, and in accordance with procedures and schedules.
- Participate in various aspects of work control coordination, scheduling, and engineering meetings involving online and refuel outage activities, to ensure that work is properly assigned, planned and ready to execute.
- Effectively communicate and address CEC and personnel issues to the appropriate levels of Outage Services & Alliances (OS&A) and CEC management. Foster open communications and collaboration between all organizations internal and external to OS&A.
- Oversee project activities of multidisciplinary team regarding turbine generator disassembly and reassembly, coordination of turbine deck lay-down, mobilization of equipment and tooling as well as interfacing with management and specific contract personnel. Satisfy contractual obligations, meet project milestones, and optimize short-term and long-term company profit by effectively managing and facilitating resources.
- Understand, support, and administer all OS&A processes, such as the training program, surveillance program, procedure revisions, and Corrective Action Program (CAP) to ensure effective work practices. Identify and support improvement opportunities and development, implementation, and performance monitoring of all Business Goals and objectives.
Minimum Qualifications
- Bachelor's degree and 5 years of related experience OR
- Current or previous Senior Reactor Operator (SRO) license with 5 years of related experience OR
- Associate's degree with 7 years of related experience OR
- High school diploma/GED with 9 years of related experience
- Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties
Preferred Qualifications
Original Equipment Manufacturer (OEM) training as applies to discipline in reactor, turbine, or steam generator projects
Who We Are
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
Total Rewards
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.
Expected salary range of $162,000 to $180,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Primary Purpose of Position
Manage and monitor the work activities of the assigned regional valve services organization to ensure a productive workforce that supports all divisional, departmental, Clean Energy Center (CEC) and corporate goals while in accordance with all company policies and local, state, and federal regulations.
Primary Duties and Accountabilities
- Provide guidance and oversight to regional Valve Services group during online and outage activities execution functions through routine performance monitoring, audits, self-assessment, and lessons learned for continuous improvement.
- Collaborate and interface with CECs to plan, schedule, and execute work activities.
- Manage and monitor department resources and budgets to ensure optimum performance and equipment reliability.
- Hire, develop, retain and mentoring of talent required to support the organization.
- All other job assignments and/or duties pursuant to company policy or as directed by management to include but not limited to: (Emergency Response duties and/or coverage, Department duty coverage and/or call out, and positions outside of department in support of outage activities etc.)
Minimum Qualifications
- Bachelor's degree with 8 years of related experience OR
- Current or previous Senior Reactor Operator (SRO) license with 8 years of related experience OR
- Associate's degree with 10 years of related experience OR
- High school diploma/GED with 12 years of related experience
- Supervisory and/or managerial experience
- Maintain minimum access requirements or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties
Preferred Qualifications
- Experience in nuclear power plant operations
- Electrical experience within the realm of Motor Operated Valve planning
- Valve / outage planning experience
- P6 / scheduling experience
Mechanical Maintenance and Technical Instructor or Sr Mechanical Maintenance Instructor Position for Dresden Nuclear Power Station in Morris, IL
This Mechanical Maintenance and Technical Instructor role can be filled at the Maintenance and Technical Instructor Level, or at the Sr Maintenance and Technical Instructor Level. Please see minimum qualifications list below for each level.
Who We Are
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
Total Rewards
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.
Maintenance and Technical Instructor Job Code XKAP- Expected salary range of $105,300 to $117,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Sr Maintenance and Technical Instructor Job Code XKAV - Expected salary range of $121,500 to $135,000 varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Primary Purpose of Position
Demonstrates mastery of skills and extensive subject matter knowledge in carrying out assignments associated with the analysis, design, development, implementation, evaluation, and proposed modification of plant specific maintenance and technical training programs (Chemistry, Engineering, Maintenance: Electrical, Instrumentation, and Mechanical, and Radiation Protection).
Primary Duties and Accountabilities
- Drives the clean energy center (CEC) and personnel performance improvement through the use of training. Develops, schedules, coordinates, and conducts performance-based maintenance or technical training programs as required by user community in accordance with Constellation's systematic approach to training model, department procedures, and with proper application of the analysis, design, development, implementation, and evaluation phases.
- Prepares trainee examination and conducts trainee evaluations for classroom, laboratory, OJT, and simulator environments, as appropriate and conducts counseling sessions for trainees, evaluates the results, and recommends/develops individualized training programs.
- Participates in CEC support activities, i.e. outage support, root cause support, line assessment support.
- Assures the training programs are maintained current and incorporate information gained from Institute of Nuclear Power Operations (INPO) Significant Operating Experience Reports and Constellation Nuclear Event Reports (NERs), Nuclear Regulatory Commission (NRC) Bulletins and Information Notices, CEC design change and backfit information, CEC procedure changes and revisions, new regulations, and training effectiveness reports.
- Support CEC and fleet in the areas of business initiatives, project management, refuel outage support, emergency preparedness duties, and special projects.
- Supervises the collection and maintenance of auditable training records and reports required to document training program activities.
- Participates in NRC, INPO and management audits, and prepares responses to audit findings.
- Maintains knowledge of plant operations, disciplinary skills and techniques, commensurate with the responsibility to develop and conduct effective, high-quality training.
- Perform other job assignments and duties as directed by management or pursuant to company policy, including but not limited to emergency response, departmental coverage, call outs, and support of outage activities in positions outside the department.
This Maintenance and Technical Instructor role can be filled at the Maintenance and Technical Instructor Level, or at the Sr Maintenance and Technical Instructor Level. Please see minimum qualifications list below for each level.
Mechanical Maintenance and Technical (M&T) Instructor
Job Code: XKAP
MINIMUM QUALIFICATIONS
- High school diploma/GED with 3 years of nuclear mechanical maintenance experience or 5 years of related (mechanical maintenance instruction) experience OR
- Associate&rsquos/Bachelor&rsquos degree in a technical discipline (e.g. chemistry, engineering, health physics, mathematics, physics), education or training with 2 years of related mechanical maintenance experience or 4 years of related (mechanical maintenance instruction) experience
- The requirements as outlined above meet or exceed ANSI/ANS-3.1-2 Standard, "Selection, Qualification, and Training of Personnel for Nuclear Power Plants"
- Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties
Sr Mechanical Maintenance and Technical (M&T) Instructor
Job Code: XKAV
MINIMUM QUALIFICATIONS
- High school diploma/GED with 5 years of nuclear mechanical maintenance background or 7 years of related (Mechanical Maintenance) experience OR
- Associate&rsquos degree in technical discipline (e.g. chemistry, electrical, engineering, instrumentation, mathematics, mechanical, radiation protection), education or training with 3 years of nuclear mechanical maintenance background or 5 years of related (Mechanical Maintenance) experience OR
- Bachelor&rsquos degree in a technical discipline (e.g. chemistry, engineering, health physics, mathematics, physics), education or training with 3 years of related (Mechanical Maintenance) experience
- 2 years of training or education experience in Mechanical Maintenance
- The requirements as outlined above meet or exceed ANSI/ANS-3.1-2 Standard, "Selection, Qualification, and Training of Personnel for Nuclear Power Plants"
- Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties
Mechanical Maintenance and Technical (M&T) Instructor
Job Code: XKAP
PREFERRED QUALIFICATIONS
- Previous experience in delivering training
- Knowledge of and experience with the systematic approach to training (SAT)
Sr Mechanical Maintenance and Technical (M&T) Instructor Job Code: XKAV PREFERRED QUALIFICATIONS
- Foreman/lead or supervisory experience
Who We Are
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.Total Rewards
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.
Expected salary range of $121,500 to $135,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Primary Purpose of Position
Demonstrates mastery of skills and extensive subject matter knowledge in carrying out assignments associated with the analysis, design, development, implementation, evaluation, and proposed modification of plant specific maintenance and technical training programs (Chemistry, Engineering, Maintenance: Electrical, Instrumentation, and Mechanical, and Radiation Protection).
Primary Duties and Accountabilities
- Drives the clean energy center (CEC) and personnel performance improvement through the use of training. Develops, schedules, coordinates, and conducts performance-based maintenance or technical training programs as required by user community in accordance with Constellation's systematic approach to training model, department procedures, and with proper application of the analysis, design, development, implementation, and evaluation phases.
- Prepares trainee examination and conducts trainee evaluations for classroom, laboratory, OJT, and simulator environments, as appropriate and conducts counseling sessions for trainees, evaluates the results, and recommends/develops individualized training programs.
- Participates in CEC support activities, i.e. outage support, root cause support, line assessment support.
- Assures the training programs are maintained current and incorporate information gained from Institute of Nuclear Power Operations (INPO) Significant Operating Experience Reports and Constellation Nuclear Event Reports (NERs), Nuclear Regulatory Commission (NRC) Bulletins and Information Notices, CEC design change and backfit information, CEC procedure changes and revisions, new regulations, and training effectiveness reports.
- Support CEC and fleet in the areas of business initiatives, project management, refuel outage support, emergency preparedness duties, and special projects.
- Supervises the collection and maintenance of auditable training records and reports required to document training program activities.
- Participates in NRC, INPO and management audits, and prepares responses to audit findings.
- Maintains knowledge of plant operations, disciplinary skills and techniques, commensurate with the responsibility to develop and conduct effective, high-quality training.
- Perform other job assignments and duties as directed by management or pursuant to company policy, including but not limited to emergency response, departmental coverage, call outs, and support of outage activities in positions outside the department.
Minimum Qualifications
- High school diploma/GED with 5 years of nuclear technical background or 7 years of related (applicable discipline instruction) experience OR
- Associate's degree in technical discipline (e.g. chemistry, electrical, engineering, instrumentation, mathematics, mechanical, radiation protection), education or training with 3 years of nuclear technical background or 5 years of related (applicable discipline instruction) experience OR
- Bachelor's degree in a technical discipline (e.g. chemistry, engineering, health physics, mathematics, physics), education or training with 3 years of related (applicable discipline instruction) experience
- 2 years of training or education experience
- The requirements as outlined above meet or exceed ANSI/ANS-3.1-2 Standard, "Selection, Qualification, and Training of Personnel for Nuclear Power Plants"
- Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties
Preferred Qualifications
Foreman/lead or supervisory experience
Mechanical Maintenance and Technical Instructor or Sr Mechanical Maintenance Instructor Position for Dresden Nuclear Power Station in Morris, IL
This Mechanical Maintenance and Technical Instructor role can be filled at the Maintenance and Technical Instructor Level, or at the Sr Maintenance and Technical Instructor Level. Please see minimum qualifications list below for each level.
Who We Are
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
Total Rewards
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.
Maintenance and Technical Instructor Job Code XKAP- Expected salary range of $105,300 to $117,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Sr Maintenance and Technical Instructor Job Code XKAV - Expected salary range of $121,500 to $135,000 varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Primary Purpose of Position
Demonstrates mastery of skills and extensive subject matter knowledge in carrying out assignments associated with the analysis, design, development, implementation, evaluation, and proposed modification of plant specific maintenance and technical training programs (Chemistry, Engineering, Maintenance: Electrical, Instrumentation, and Mechanical, and Radiation Protection).
Primary Duties and Accountabilities
- Drives the clean energy center (CEC) and personnel performance improvement through the use of training. Develops, schedules, coordinates, and conducts performance-based maintenance or technical training programs as required by user community in accordance with Constellation's systematic approach to training model, department procedures, and with proper application of the analysis, design, development, implementation, and evaluation phases.
- Prepares trainee examination and conducts trainee evaluations for classroom, laboratory, OJT, and simulator environments, as appropriate and conducts counseling sessions for trainees, evaluates the results, and recommends/develops individualized training programs.
- Participates in CEC support activities, i.e. outage support, root cause support, line assessment support.
- Assures the training programs are maintained current and incorporate information gained from Institute of Nuclear Power Operations (INPO) Significant Operating Experience Reports and Constellation Nuclear Event Reports (NERs), Nuclear Regulatory Commission (NRC) Bulletins and Information Notices, CEC design change and backfit information, CEC procedure changes and revisions, new regulations, and training effectiveness reports.
- Support CEC and fleet in the areas of business initiatives, project management, refuel outage support, emergency preparedness duties, and special projects.
- Supervises the collection and maintenance of auditable training records and reports required to document training program activities.
- Participates in NRC, INPO and management audits, and prepares responses to audit findings.
- Maintains knowledge of plant operations, disciplinary skills and techniques, commensurate with the responsibility to develop and conduct effective, high-quality training.
- Perform other job assignments and duties as directed by management or pursuant to company policy, including but not limited to emergency response, departmental coverage, call outs, and support of outage activities in positions outside the department.
This Maintenance and Technical Instructor role can be filled at the Maintenance and Technical Instructor Level, or at the Sr Maintenance and Technical Instructor Level. Please see minimum qualifications list below for each level.
Mechanical Maintenance and Technical (M&T) Instructor
Job Code: XKAP
MINIMUM QUALIFICATIONS
- High school diploma/GED with 3 years of nuclear mechanical maintenance experience or 5 years of related (mechanical maintenance instruction) experience OR
- Associate&rsquos/Bachelor&rsquos degree in a technical discipline (e.g. chemistry, engineering, health physics, mathematics, physics), education or training with 2 years of related mechanical maintenance experience or 4 years of related (mechanical maintenance instruction) experience
- The requirements as outlined above meet or exceed ANSI/ANS-3.1-2 Standard, Selection, Qualification, and Training of Personnel for Nuclear Power Plants
- Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties
Sr Mechanical Maintenance and Technical (M&T) Instructor
Job Code: XKAV
MINIMUM QUALIFICATIONS
- High school diploma/GED with 5 years of nuclear mechanical maintenance background or 7 years of related (Mechanical Maintenance) experience OR
- Associate&rsquos degree in technical discipline (e.g. chemistry, electrical, engineering, instrumentation, mathematics, mechanical, radiation protection), education or training with 3 years of nuclear mechanical maintenance background or 5 years of related (Mechanical Maintenance) experience OR
- Bachelor&rsquos degree in a technical discipline (e.g. chemistry, engineering, health physics, mathematics, physics), education or training with 3 years of related (Mechanical Maintenance) experience
- 2 years of training or education experience in Mechanical Maintenance
- The requirements as outlined above meet or exceed ANSI/ANS-3.1-2 Standard, Selection, Qualification, and Training of Personnel for Nuclear Power Plants
- Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties
Mechanical Maintenance and Technical (M&T) Instructor
Job Code: XKAP
PREFERRED QUALIFICATIONS
- Previous experience in delivering training
- Knowledge of and experience with the systematic approach to training (SAT)
Sr Mechanical Maintenance and Technical (M&T) Instructor
Job Code: XKAV
PREFERRED QUALIFICATIONS
- Foreman/lead or supervisory experience
Who We Are
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.Total Rewards
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.
Expected salary range of $106,200 to $118,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Primary Purpose of Position
Demonstrates mastery of skills and extensive subject matter knowledge in carrying out assignments associated with the analysis, design, development, implementation, evaluation, and modification of plant specific nuclear licensed operations training programs.
Primary Duties and Accountabilities
- Drives the clean energy center (CEC) and personnel performance improvement through the use of training. Coordinates, and conducts performance-based operations Reactor Operator (RO)/Non-Licensed Operator (NLO) training programs as required by user community in accordance with Constellation's systematic approach to training model, department procedures, and with proper application of the analysis, design, development, implementation, and evaluation phases.
- Assures the training programs are maintained current and incorporate information gained from Institute of Nuclear Power Operations (INPO) Significant Operating Experience Reports and Constellation Nuclear Event Reports (NERs), Nuclear Regulatory Commission (NRC) Bulletins and Information Notices, CEC design change and backfit information, CEC procedure changes and revisions, new regulations, and training effectiveness reports.
- Prepares trainee examination and conducts trainee evaluations for classroom, laboratory, OJT, and simulator environments, as appropriate and conducts counseling sessions for trainees, evaluates the results, and recommends/develops individualized training programs.
- Support CEC and fleet in the areas of business initiatives, project management, refuel outage support, emergency preparedness duties, and special projects.
- Participates in NRC, INPO and management audits, and prepares responses to audit findings.
- Maintains knowledge of plant operations, disciplinary skills and techniques, commensurate with the responsibility to develop and conduct effective, high-quality training.
- Supervises the collection and maintenance of auditable training records and reports required to document training program activities.
- Perform other job assignments and duties as directed by management or pursuant to company policy, including but not limited to emergency response, departmental coverage, call outs, and support of outage activities in positions outside the department.
Minimum Qualifications
- High school diploma/GED with 6 years of related (e.g. test reactor, commercial, industrial, or military power plant operator) experience OR
- Associate's degree in a technical discipline, education, or training with 4 years of related (e.g. test reactor, commercial, industrial, or military power plant operator) experience OR
- Bachelor's degree in engineering (chemical, civil/structural, electrical, industrial, mechanical or nuclear) or related science, education or training with 2 years of related (e.g. test reactor, commercial, industrial, or military power plant operator) experience
- The requirements as outlined above meet or exceed ANSI/ANS-3.1-2 Standard, "Selection, Qualification, and Training of Personnel for Nuclear Power Plants"
- Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties
Preferred Qualifications
- Experience in commercial nuclear training
- Knowledge of and experience with the systematic approach to training (SAT)
Who We Are
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
Total Rewards
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.
Expected salary range of $135,000 to $150,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Primary Purpose of Position
Demonstrates mastery of skills and extensive subject matter knowledge in carrying out assignments associated with the analysis, design, development, implementation, evaluation, and proposed modification of plant specific nuclear licensed Operations training programs.
Primary Duties and Accountabilities
- Drives the clean energy center (CEC) and personnel performance improvement through the use of training. Coordinates, and conducts performance-based operations Reactor Operator (RO)/Non-Licensed Operator (NLO) training programs as required by user community in accordance with Constellation's systematic approach to training model, department procedures, and with proper application of the analysis, design, development, implementation, and evaluation phases.
- Assures the training programs are maintained current and incorporate information gained from Institute of Nuclear Power Operations (INPO) Significant Operating Experience Reports and Constellation Nuclear Event Reports (NERs), Nuclear Regulatory Commission (NRC) Bulletins and Information Notices, CEC design change and backfit information, CEC procedure changes and revisions, new regulations, and training effectiveness reports.
- Prepares trainee examination and conducts trainee evaluations for classroom, laboratory, OJT, and simulator environments, as appropriate and conducts counseling sessions for trainees, evaluates the results, and recommends/develops individualized training programs.
- Support CEC and fleet in the areas of business initiatives, project management, refuel outage support, emergency preparedness duties, and special projects.
- Participates in NRC, INPO and management audits, and prepares responses to audit findings.
- Maintains knowledge of plant operations, disciplinary skills and techniques, commensurate with the responsibility to develop and conduct effective, high-quality training.
- Supervises the collection and maintenance of auditable training records and reports required to document training program activities.
- Must achieve Senior Reactor Operator (SRO) certification within 18 months of assuming the position.
- Perform other job assignments and duties as directed by management or pursuant to company policy, including but not limited to emergency response, departmental coverage, call outs, and support of outage activities in positions outside the department.
Minimum Qualifications
- Previous Equipment Operator with 6 years of related (e.g. test reactor, commercial, industrial, or military power plant operator) experience OR
- Associate's degree in technical discipline, education, or training with 4 years of nuclear technical background or 6 years of related (e.g. test reactor, commercial, industrial, or military power plant operator) experience OR
- Current or previous licensed Reactor Operator or SRO certification with 4 years of related (e.g. test reactor, commercial, industrial, or military power plant operator) experience OR
- Bachelor's degree in engineering (chemical, civil/structural, electrical, industrial, mechanical or nuclear) or related science, education or training with 3 years of nuclear technical background or 4 years of related (e.g. test reactor, commercial, industrial, or military power plant operator) experience OR
- Current or previous SRO license
- The requirements as outlined above meet or exceed ANSI/ANS-3.1-2 Standard, "Selection, Qualification, and Training of Personnel for Nuclear Power Plants"
- Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties
Preferred Qualifications
- Experience in commercial nuclear training
- Knowledge of and experience with the systematic approach to training (SAT)
Description Boone Power is seeking an Engineering Technician to join our Special Projects and Engineering Technology team. The Engineering Technician supports and maintains key electrical system technologies including SCADA, feeder automation, and field devices such as regulators, reclosers, relays, gateways, and RTUs. This role is responsible for programming, testing, troubleshooting, and maintaining substation and distribution equipment and associated control systems. The position also provides project coordination, technical support, and cross-functional collaboration to ensure system reliability, regulatory compliance, and timely response to outages and emergencies. As a vital contributor to the Engineering and Operations teams, the Engineering Technician ensures the seamless integration and performance of automation, control, and communication technologies that directly impact system performance and member satisfaction. The successful candidate will report to the Director of Special Projects & Engineering Technologies. Responsibilities System Support & Maintenance Support and monitor Supervisory Control and Data Acquisition (SCADA) activitiesAssist System Engineers in the maintenance and support of the Feeder Automation SystemTroubleshoot breakers, regulators, RTUs, and other technical field equipment in collaboration with IT, Operations, and EngineeringMaintain outside plant communications infrastructure as it pertains to the electrical system (fiber and copper terminations to devices)Ensure reliable performance of Engineering and Operations technologies Operations & Field Support Program, test, and troubleshoot regulators, capacitor banks, and electronic protective devicesCollaborate with Engineering and Operations on construction and maintenance procedures for specialized equipment and controlsReview substation inspection reports and support substation and downline device maintenance programsSupport outage restoration and emergency response efforts by ensuring operational integrity of supported systems Project Coordination & Technical Support Assist in developing system improvement plans related to supported technologiesOrganize, coordinate, and conduct testing of reclosers and controls in accordance with industry standardsProject manage substation and downline testing effortsMaintain working knowledge of substation equipment and operations, including regulators, breakers, and relaysProgram, configure, and troubleshoot associated control systems to ensure proper functionality and coordination Resumes must be received by noon on April 17, 2026 No phone calls please.
High School diploma with 10 years of experience; ORAssociate/Technical degree with 5 years of experience; ORBachelor’s degree with 1 year of experience; ORAdvanced degree with 1 year of experienceDemonstrated knowledge of electrical systems and basic electrical engineering principlesStrong troubleshooting and problem-solving skillsAbility to analyze and solve complex problems under pressureStrong organizational skills and attention to detailAbility to manage projects and execute defined objectives within established timelinesStrong communication skills with the ability to explain complex technical concepts to varying audiencesPassion for learning emerging technologies and adapting to new software systemsAbility to travel daily throughout the assigned service territory
EXCELLENT BENEFITS
Boone Power offers competitive pay, an excellent benefits package including medical, dental, vision, life insurance, 401(k) matching, pension retirement plan, education reimbursement – your benefits with us start when you do. We also offer a generous paid leave schedule and opportunities for professional growth. PandoLogic. Keywords: General Engineering Technician, Location: Lebanon, IN - 46052
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future.
We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success.
By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change.
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally.
We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future.
In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays, and sick days; Expected salary range of $121,500 to $135,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).Demonstrates mastery of skills and extensive subject matter knowledge in carrying out assignments associated with the analysis, design, development, implementation, evaluation, and proposed modification of plant specific maintenance and technical training programs (Chemistry, Engineering, Maintenance: Electrical, Instrumentation, and Mechanical, and Radiation Protection).Drives the clean energy center (CEC) and personnel performance improvement through the use of training.
Develops, schedules, coordinates, and conducts performance-based maintenance or technical training programs as required by user community in accordance with Constellation's systematic approach to training model, department procedures, and with proper application of the analysis, design, development, implementation, and evaluation phases.Prepares trainee examination and conducts trainee evaluations for classroom, laboratory, OJT, and simulator environments, as appropriate and conducts counseling sessions for trainees, evaluates the results, and recommends/develops individualized training programs.Assures the training programs are maintained current and incorporate information gained from Institute of Nuclear Power Operations (INPO) Significant Operating Experience Reports and Constellation Nuclear Event Reports (NERs), Nuclear Regulatory Commission (NRC) Bulletins and Information Notices, CEC design change and backfit information, CEC procedure changes and revisions, new regulations, and training effectiveness reports.Support CEC and fleet in the areas of business initiatives, project management, refuel outage support, emergency preparedness duties, and special projects.Supervises the collection and maintenance of auditable training records and reports required to document training program activities.Maintains knowledge of plant operations, disciplinary skills and techniques, commensurate with the responsibility to develop and conduct effective, high-quality training.Perform other job assignments and duties as directed by management or pursuant to company policy, including but not limited to emergency response, departmental coverage, call outs, and support of outage activities in positions outside the department.High school diploma/GED with 5 years of nuclear technical background or 7 years of related (applicable discipline instruction) experience OR~ Associate's degree in technical discipline (e.g.
chemistry, electrical, engineering, instrumentation, mathematics, mechanical, radiation protection), education or training with 3 years of nuclear technical background or 5 years of related (applicable discipline instruction) experience OR~ Bachelor's degree in a technical discipline (e.g.
chemistry, engineering, health physics, mathematics, physics), education or training with 3 years of related (applicable discipline instruction) experience~2 years of training or education experience~ The requirements as outlined above meet or exceed ANSI/ANS-3.1-2 Standard, "Selection, Qualification, and Training of Personnel for Nuclear Power Plants"~ Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties
Purpose
The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates.
In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.
Key Responsibilities
Service Desk Strategy & Leadership
- Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives
- Lead a multi-channel support model (phone, chat, self-service, automation)
- Establish a customer-centric culture focused on associate experience and first-contact resolution
- Build scalable operating models to support store growth, seasonal demand, and new technology rollouts
Operations & Incident Management
- Own Tier 1 support operations for all end-user and store technologies
- Lead Major Incident Management and Command Center activities
- Ensure consistent incident triage, escalation, and communications during outages
- Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution
Performance, Metrics & Continuous Improvement
- Use analytics to identify systemic issues and drive problem management
- Continuously improve service processes using ITIL and lean principles
- Measure CSAT on a monthly basis to capture customer sentiment and trending.
Define and monitor KPIs including:
- First Contact Resolution (FCR)
- Mean Time to Resolution (MTTR)
- Service Level attainment
- Ticket backlog and aging
Retail & Store Technology Support
- Prepare Service Desk operations for store openings, promotions, and holiday peaks
- Partner with Store Operations to improve technology adoption and minimize disruption
- Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks
Ensure high availability support for:
- POS systems
- Store networks and devices
- Workforce mobility tools
- Collaboration and productivity platforms
Technology, Tools & Automation
- Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform
- Drive self-service, knowledge management, and automation to reduce call volume
- Improve shift-left capabilities and reduce dependency on Tier 2/3 teams
Vendor & Financial Management
- Manage outsourced or co-sourced Service Desk providers (if applicable)
- Own the Service Desk budget and cost optimization initiatives
- Ensure vendors meet performance, quality, and compliance expectations
People Leadership & Talent Development
- Lead, mentor, and develop Service Desk managers and leaders
- Establish training, certification, and career progression paths
- Build a resilient, high-engagement team capable of supporting 24x7 retail operations
Qualifications & Experience
Required
- 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
- Experience supporting retail, multi-site, or frontline operations
- Strong knowledge of ITSM frameworks (ITIL v3/v4)
- Proven experience managing high-volume support environments
- Demonstrated success leading major incident and outage response
- Strong executive communication and stakeholder management skills
Preferred
- Experience with ServiceNow or comparable ITSM platforms
- Experience leading 24x7 or follow-the-sun support models
- ITIL certification (Intermediate or Managing Professional)
- Experience integrating Command Center or Technology Operations Center models
- Exposure to digital commerce or omnichannel retail environments
Leadership Competencies
- Customer-first mindset with strong business acumen
- Calm, decisive leadership during incidents and peak retail events
- Data-driven decision making
- Ability to influence without authority across technology teams
- Passion for continuous improvement and operational excellence
WORKING CONDITIONS
Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed.
Role involves typical sedentary work with periodic movement.
Benefits & Rewards
- Bonus opportunities at every level
- Non-traditional retail hours (we close at 7p!)
- Career advancement opportunities
- Relocation opportunities across the country
- 401k with discretionary company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- 80 hrs. annualized paid vacation (full-time associates)
- 4 paid holidays per year (full-time hourly store associates only)
- 1 paid personal holiday of associate’s choice and Volunteer Time Off program
- Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Job Title: Maintenance / Mechanical Plant Engineer
Location: Owensboro, KY
The Maintenance Plant Engineer position is responsible for overseeing the planning, implementation, and tracking of projects at the facility to ensure the projects are completed on time and within budget.
- Lead preventive/predictive maintenance activities to ensure safe and reliable equipment operation in the most cost-effective manner.
- Support various plant operations and maintenance groups with engineering-based troubleshooting, problem analysis, and resolution.
- Maintain and support continuous improvement of maintenance activities for unit and equipment outages.
- Complete reports on unit performance and outages as required. Must be able to conduct work activities regarding environmental rules and regulations and regularly review assignments to assure optimum efficiency.
- Develop, negotiate, and implement contracts with contractors, vendors, engineering firms, and others as required to support plant operations and maintenance activities.
Key Must Have’s:
- Bachelor of Science degree in Engineering or an alternate combination of education and experience, which results in equivalent job knowledge.
- Thorough knowledge of utility power generation with thorough knowledge of plant maintenance procedures, project management, and plant performance.
- Must be able to independently evaluate, select, and apply standard engineering techniques, procedures and criteria using judgment in identifying and implementing enhancements, adaptations, and modifications to existing and/or new equipment in a power plant environment.
- Requires an elevated level of judgment, analytic ability, and creativity, such as investigating moderately complex problems or situations, analyzing information, and recommending solutions.
Equal Opportunity Statement:
Tata Technologies Inc. is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other conditions of employment or career development.
Tata Technologies: Engineering a better world.
Tata Technologies would like to thank all applicants for their interest; each application will be reviewed against the set criteria for the role. We would like to advise that only candidates under consideration will be contacted. If you do not hear from us within 10 working days following the closing date it will mean that unfortunately your application has not been successful. We will, however, retain your details for any suitable future opportunities.
Weeks Group, LLC is a leading construction firm specializing in the development of advanced data center facilities. With a strong commitment to innovation, quality, and client satisfaction, we deliver cutting-edge solutions that address the dynamic needs of the data center industry. As we continue to expand, we are seeking a skilled and experienced Data Center Construction QAQC Manager to join our dream team. We are not headhunters. We don't just put butts in seats. We are a dream team of experts in the industry to thrive from solving problems and getting things done!
Weeks Group's Values:
We Answer the Call
Integrity- Honesty-Trust- Nimbleness
We Don’t Take No for an Answer
Persistence- Determination- Accountable
We Solve Problems
We Work Hard and Reward Well
Within Challenging, Intense Projects
We Expect the Best from Each Other
Teamwork- Communication
We BTFM
Innovative- Disdain for Mediocrity
If you don't have data center experience or don't align with our values, no need to apply.
Employment Type: Full-time-Traveling position option
Project Type: Hyperscale / Mission Critical Data Centers – Brownfield (live campus / retrofit / expansion)
Reports To: Project Director / Director of Construction Operations
Role Summary
We’re hiring an On-Site QA/QC Manager to lead the quality program on brownfield hyperscale data center construction—where safety, uptime, and precision matter as much as speed. You’ll own electrical QA/QC planning and execution, drive rigorous documentation, and ensure installations meet strict client standards, contract requirements, and code while working in/around live critical environments. This role supports readiness for energization, commissioning, and IST with strong change control and zero-surprise turnover.
What You’ll Do
- Own and maintain the Project Quality Plan (PQP) tailored for brownfield constraints (phasing, outages, access controls, change control).
- Build and manage electrical Inspection & Test Plans (ITPs), checklists, and hold/witness points—by system, room, and phase.
- Lead daily QA/QC field execution and verification against IFC drawings, approved submittals, vendor IOMs, RFIs, and method statements.
- Drive quality for the electrical critical path, including (as applicable):
- MV/LV distribution: switchgear, transformers, breakers, relays, terminations
- UPS/battery systems: installation verification, clearances, labeling, startup readiness
- Generators/paralleling gear: interface readiness, documentation capture, punch closure
- Busway/PDUs/RPPs: supports, alignment, tap boxes, labeling, grounding/bonding
- Cable tray/conduit: routing, supports, firestopping, separation, workmanship standards
- Grounding & bonding: integrity verification and as-built accuracy
- Controls/EPMS/BMS electrical interfaces: device placement, labeling, point-to-point readiness (as assigned)
- Enforce brownfield-specific quality disciplines:
- Verify phasing plans and temporary power installs meet requirements
- Maintain as-built accuracy in real time due to live site impacts and field changes
- Coordinate quality gates tied to shutdown windows, cutovers, and turnover milestones
- Manage deficiency systems: NCRs, punch lists, rework prevention, corrective/preventive action (CAPA), re-inspections, and verified closeout.
- Partner tightly with Operations, Controls, Commissioning, and Safety to ensure quality supports uptime protection and controlled energization.
- Own electrical turnover packages: inspection reports, test results, redlines/as-builts, O&Ms, training logs, vendor startup documentation, commissioning support documentation.
- Provide weekly reporting: trends, repeat issues, risk register inputs, and 2–6 week quality look-ahead tied to phasing and outage schedules.
Qualifications
- 7+ years QA/QC experience on mission critical construction with strong electrical focus; brownfield/live siteexperience strongly preferred.
- Proven success running PQP/ITP programs, NCR/punch systems, and turnover documentation on fast-track or phased retrofits.
- Strong ability to interpret one-lines, schematics, control wiring diagrams, specs, and vendor documentation.
- Working knowledge of NEC/NFPA 70 and typical hyperscale QA requirements (labeling standards, documentation rigor, readiness gates).
- Highly organized, strong communicator, and able to coordinate across multiple trades, vendors, and stakeholders in a controlled environment.
Preferred
- Experience supporting cutovers, shutdown windows, energization planning, commissioning readiness, and IST
- Familiarity with NFPA 70E-related interfaces and verification of torque/labeling/test documentation programs
- Certifications: CQM-C, ASQ (CQA/CQE), OSHA 30
- Tools: Procore, ACC/BIM 360, Bluebeam, PlanGrid
What Success Looks Like
- Zero “surprise” quality issues during shutdown windows and cutovers
- Electrical systems pass startup/commissioning on first attempt
- NCR/punch stays controlled and closes quickly ahead of milestones
- Turnover packages are complete, accurate, and accepted without rework
Benefits
- Competitive compensation + bonus potential
- Health/dental/vision, 401(k), PTO
- Per diem/vehicle allowance (if applicable)
- Growth path within hyperscale mission critical delivery
About Titan America
Titan America LLC (NYSE: TTAM), a TITAN Group Company, is one of the premier producers of cement and building materials in the eastern United States and the North American subsidiary of the TITAN Group. With a history spanning over 100 years, Titan America has consistently delivered innovation, operational excellence, and sustainable solutions. Our comprehensive portfolio—including cement, aggregates, fly ash, ready-mix concrete, and specialty admixtures—serves diverse customer needs across commercial, industrial, and infrastructure markets.
We have an excellent opportunity within our Procurement department at our Medley, Florida facility.
Primary Job Responsibilities/Tasks:
- As a “working manager” coordinate the daily direction of the team and prioritize weekly tasks, including requisitions from operations, their approval and ensure timely responsiveness.
- Delegate and lead RFQ/RFP processes, contract negotiations, and supplier performance evaluations to enhance Titan ‘s procurement strategy.
- Serve as operational liaison with aggregates & cement stakeholders on all projects related to capex, and/or outages ensuring bids tracking, communications, supplier involvement and execution
- Manage vendor selection, pricing analysis, and long-term contract negotiations to secure cost-effective, high-quality materials.
- Track backlog and overdue deliveries, ensuring compliance with supplier agreements and coordinate delivery schedules especially on outage or high priority projects
- Develop key performance indicators (KPIs) and dashboards using Power BI, SQL, and Advanced Excel techniques to provide data-driven insights
- Partner with finance teams to forecast procurement budgets, track savings, and enhance financial performance.
- Other duties as assigned by Supervisor or Management.
- Collaborate with warehouse and production teams to manage inventory levels efficiently.
- Stay updated on relevant regulations and ensure procurement activities comply with legal and compliance requirements. Leverage Avetta platform to manage supplier safety, insurance and business risk
- Provide analytics and reports with operational and management KPI’s as needed.
- Identify and mitigate potential risks associated with supplier selection and contracts on key projects serving as a liaison to the procurement and operations team in ensuring project delivery and milestone monitoring
Required skills and qualifications:
Qualifications:
- Bachelor's Degree + 4 years of Engineering, Supply Chain Management, Business Management, Related field OR
- Associate’s degree + 8 years of Engineering, Supply Chain Management, Business Management, Related field OR
- Strong proficiency in an ERP based environment), and Microsoft Excel for data analysis and reporting.
- Experience with supplier negotiations, and contract management.
- Proficient with all commonly used computer software, required.
- Excellent negotiation, communication, and stakeholder management skills.
- Proven ability to lead cross-functional teams and drive large-scale supply chain transformation projects.
- Ability to work independently, prioritize multiple projects, and make strategic decisions under pressure.
- Knowledge of SAP S4/HANA and EAM systems, preferred.
- Effective communication and people skills to collaborate with internal stakeholders
Join us in shaping the future of building materials with innovation, excellence, and sustainability at our core. Explore more about Titan America's transformative impact by visiting
