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Job Title: Support Engineer
Location: Seattle, WA / Bothell, WA (On-site)
Job Type: Full-time
About Us:
Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.
Role Summary:
We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.
Key Responsibilities:
- Own customer support issues end to end and ensure timely, accurate resolutions
- Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
- Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
- Serve as the escalation point for Jira Service queues and guide triage and prioritization
- Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
- Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
- Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
- Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
- Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
- Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
- Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
- Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
- Mentor junior support engineers and help develop team best practices
- Participate in incident response efforts for issues affecting multiple customers or systems
Required Qualifications:
- 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
- Proven experience supporting healthcare customers or healthcare data workflows
- Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
- Proficiency with Jira Service Management for issue triage and workflows analysis
- Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
- Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
- Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
- Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
- Strong documentation skills maintaining shared knowledge bases or support playbooks
- Comfort handling workloads involving sensitive healthcare information and security-related tasks
Preferred Qualifications:
- Scripting or automation experience in Python, Bash, or PowerShell
- Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
- Experience supporting customers during EHR integrations or workflow onboarding
- Experience with remote support tools such as TeamViewer or AnyDesk
- Experience building documentation or diagrams in Confluence and Lucidchart
- Exposure to security monitoring tools or vulnerability management processes
- Prior mentorship or leadership experience in a support environment
What We Offer:
- A competitive salary and stock options grant
- Holiday schedule according to your country of residence and PTO
- An innovative and high-paced work environment with a flat management hierarchy
- Opportunities for professional growth and advancement in a rapidly scaling company
How to Apply:
Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!
Join us in transforming healthcare through innovative technology!
Date Posted:
2026-02-20Country:
United States of AmericaLocation:
US-AZ-TUCSON-801 ~ 1151 E Hermans Rd ~ BLDG 801 (External Site)Position Role Type:
OnsiteU.S. Citizen, U.S. Person, or Immigration Status Requirements:
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearanceSecurity Clearance Type:
DoD Clearance: SecretSecurity Clearance Status:
Active and existing security clearance required on day 1At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.
The Test Equipment Engineering (TEE) includes the engineering disciplines responsible for systems design & test with all Raytheon products. Our engineers are responsible for every element of the development lifecycle for test including: test requirements, test system design, flight simulations, hardware-in-the-loop, computer-in-the-loop, advanced engineering prototyping technology, flight operations for manned and unmanned vehicles, environmental testing, environmental characterization and engineering laboratory management.
What You Will Do
We are hands-on, designing with the latest technology and tools, and integrate state of the art test solutions with the most advanced engineering systems in the world.
As part of the Test Environment Support Administration (TESA) team, you be working with both leading-edge technologies and legacy systems to support multiple products and programs throughout Raytheon. You will provide Test Equipment (TE) integration, security consultation, troubleshooting, sustainment and compliance.
- Provide Cybersecurity compliance guidance to engineering for production and procurement of TE
- Support Flight Test capabilities and processes for Raytheon test systems
- Develop Cybersecurity compliant TE (Linux, IOS, Windows)
- Install software packages/updates to enhance operations and testing of production hardware
- Troubleshoot production and development TE to ensure connectivity, functionality, compliance, and test integrity
- Collaborate with Digital Technologies to integrate TE to controlled networks or enterprises
- Collaborate with Cybersecurity to ensure TE compliance (using tools such as Nessus, Splunk, Ivanti, and locally procured software
- Collaborate with engineering to ensure changes do not affect the availability or test integrity on TE
- Support any and all reviews required prior to implementation of any changes to TE
This position is 100% ONSITE in Tucson, AZ
Qualifications You Must Have
- Typically requires a Bachelor’s Degree in Science, Technology, Engineering, or Mathematics (STEM)
- Minimum eight (8) years of relevant experience with systems administration of Linux, Networking, and or Windows (in desktop or server environments)
- Experience with user account management, software installation and or technical customer support
- US Citizen - Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Qualifications We Prefer
- DoD 8570.01m IAT II certified credentials (Sec+, CISM, etc.)
- Experience leading small teams to troubleshoot complex multi-system test platforms
- Experience as a System Engineer with an understanding of managing Operational Technology and/or test systems in a production environment
- Experience working in a classified environment
- Troubleshooting ability with all Microsoft Windows and Linux systems
- Customer service and training skills, including oral and technical written communications
- Independent problem-solving ability of complex hardware/software issues
Learn More & Apply Now!
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.
This position offers relocation.
Learn More & Apply Now!
Please consider the following role type definitions as you apply for this role:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: position is in beautiful Tucson, AZ. Tucson has a friendly, caring and laid-back atmosphere, combined with the innovation and energy of a metropolitan region and recognized as one of America’s 10 Best Small Cities. Surrounded by beautiful mountains, colorful Sonoran Desert landscape and majestic saguaro cacti, Tucson is blessed with some of nature’s best work. Tucson is known for its bright blue skies, and with more than 310 sunny days per year, Tucson’s fantastic weather lets residents enjoy the outdoors year-round.
Tucson, AZ: ,-az-location
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
2 Country:
United States of America Location:
US-AZ-TUCSON-801 ~ 1151 E Hermans Rd ~ BLDG 801 (External Site) Position Role Type:
Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements:
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type:
Secret - Current Security Clearance Status:
Active and existing security clearance required on day 1
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.
Raytheon is seeking a Senior Principal Systems Security Engineer (Program Protection / Anti-Tamper) - P5 to join our elite Systems Security Engineering (SSE) team for the Systems Directorate in developing solutions to protect the Warfighter’s technology advantage. Systems Security Engineering creates holistic security solutions leveraging Cybersecurity, Software Assurance and Supply Chain Risk Management to support Program Protection on embedded weapons systems. Join our highly visible team and perform technically challenging assignments, which will directly contribute to protecting our nation and our Warfighters. The individual will work with the program and customer in the development of the system, providing strategic input and planning for the system, applications, architecture, and design in a dynamic, agile development environment. This is an onsite position at Raytheon in Tucson, AZ.
What You Will Do
Support implementation of SSE solutions into RTX products
Interact with customer to define SSE requirements, solutions, trades, costs, implementation, system impacts, and effectiveness
Support developing plans and estimates, task execution, project tracking, reporting, and risk identification and mitigation plans
Plan and guide SSE implementations in customer systems
Consult and assist program line management with SSE architectures and issues
Attack threat modeling / Critical Program Information Assessments
Developing top-level system requirements, and flowing down requirements and implementation concepts to subsystem
Understanding, and compliance with, DoD technology release and export licensing policies
Validate secure configuration of routers, switches, firewalls, servers, operating systems, applications, and other assets, using
DoD approved scanning and assessment tools such as ACAS, STIG, SCAP Compliance Checker, and HBSS
Performing Task Lead duties (e.g., task planning, product owner, scrum master)
Qualifications You Must Have
Typically requires a Bachelor’s in Science, Technology, Engineering or Mathematics (STEM) and 10 years of prior relevant experience
Active and transferable U.S. government issued DoD Secret security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Experience in technical leadership
Experience in the fields of System Security Engineering, computer technology reverse engineering, Anti Tamper, cybersecurity or embedded security
Qualifications We Prefer
DoD Top Secret clearance with current SSBI within last 5 years desired
Experience in design, development and fielding of SSE systems
Software, Firmware, & Microelectronics Engineering, Cryptography and FPGA design
Attack threat modeling / Critical Program Information Assessments
Attack threat modeling / Critical Program Information Assessments
Experience in the implementation and business growth of SSE implementation throughout the entire life cycle
Experience in solutions meeting robust SSE systems security requirements
Cyber Certifications in accordance with DoDD 8570/DoDD 8140 such as CISSP, GSLC, CEH
Program management experience with SSE
Broad understanding of technology and working knowledge of DODI-S-5230.28
Aircraft/weapons integration experience
Strategic planning and proposal writing skills
Candidate must exhibit an exceptional degree of ingenuity, creativity, and resourcefulness
Excellent interpersonal skills with the ability to interact positively with coworkers, suppliers, stakeholders, and customers in a team environment
Experience contributing in a team environment for the purpose of developing creative solutions to technical problems
What We Offer
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation
Relocation Eligible – Relocation assistance is available
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Nearly every project at Walt Disney Imagineering includes a first-of-its-kind. The diversity of expertise at Imagineering makes us uniquely capable of influencing positive change in our communities and around the world. And knowing that we have helped make a difference is incredibly fulfilling and inspiring for all of us.
Ride Development Engineering Design Assurance is an all-encompassing role that provides technical oversight and guidance in support of Ride project teams. As Ride engineering experts, they lead the way when it comes to process, standardization, and overall design compliance. Design Assurance Engineers work alongside our project teams to provide experience, knowledge, and expertise to help advance our projects.
This role will work with the Executive Ride Development Engineering.
This is a full-time role.
Serve as Mechanical Subject Matter Expert (SME) in the Ride Engineering design review process to ensure that appropriate engineering/design standards, methods, analyses, and judgment are applied so the engineered products meet the design intent and the business imperatives of safety, reliability, and efficiency.
Review designs related to Ride Engineering products and provide feedback to project teams and functional management regarding the acceptability of those designs.
Interpret and develop standards and codes that will be utilized by the Ride Engineering organization.
Partner with Disney leadership and project teams to improve process and standards for the benefit of future engineering efforts.
Contribute to mentoring and talent development
Advanced engineering knowledge (e.g., Advanced engineering expertise (e.g., machine design, weldments, power train, materials).
Proficiency with engineering tools (e.g., Solid Modeling, Building Information Modeling (BIM), 2D Modeling, FEA, Engineering calculation software e.g. Mathcad, Engineering programming and modeling software e.g. MatLab).
Superior design sensibilities and creative problem solving.
Extensive experience with life safety design/requirements.
Experience with prototype, development, and/or innovative products.
Bachelor's Degree ( Engineering from an accredited college or university required. (Mechanical Engineering preferred)
Disney offers a rewards package to help you live your best life. The hiring range/pay rate for Principal Ride Development Engineer is $139,200.00-$186,600.00 per year. The base pay actually offered will take into account internal equity and also may vary
A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Citizen, U.Person, or Immigration Status Requirements:
S. government issued security clearance is required prior to start date. S. citizens are eligible for a security clearance Security Clearance:
Secret - Current At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. We are involved in all phases of design, development, production, and maintenance of Low Observable (LO) antenna and Active Electronically Scanned Arrays (AESA) systems. We are currently looking for Stealth / Low Observable / Radar Cross Section (RCS) / Signature Management / Survivability Engineers to work on challenging, state-of-the-art technical projects.
Raytheon's Apertures and RF Department is seeking a Principal Antenna Design Engineer to join the Radome & Apertures team in McKinney, Texas.
The selected candidate will work with various teams of engineers and scientists with backgrounds in AESAs, Antennas, Radomes, Computational Electromagnetics Modeling (CEM), RF Test, Mechanical, Structural and Thermal analysis, Material Science, Process and Manufacturing Engineering and survivable antenna technology.
The ideal candidate for this role will enjoy both theoretical design and hands-on engineering tasks. This position requires job duties to be performed onsite due to the sensitive nature of this work and the desire for in-person collaboration, however we offer flexible in-office hours and the ability to perform some job duties remotely.
Responsible for the hands-on design and realization of LO antennas, phased array antennas and passive RF components.
Use computational electromagnetic analysis software to design and predict performance on various types of antennas and apertures (spiral, sinuous, Vivaldi, patch, slot, horn, ultra-wideband tightly coupled dipole arrays, etc.).
Support customer programs through modeling and simulation of LO antennas or RF components/systems and leading teams that perform these functions.
Provide technical solutions to a wide range of difficult problems involving antenna/sensor-based applications such as radar, electronic warfare, electronic attack, electronic support measures, communications, geolocation, direction finding, etc.
Establish and maintain effective working relationships with internal and external customers. Represent the organization in providing solutions to difficult technical issues associated with specific projects.
Mentor and guide more junior engineers and technicians in the design, build, and test phases of projects and programs.
Work with interdisciplinary engineering teams including thermal, structural, mechanical, systems, etc.
Participate in and guide the testing of RF hardware for required performance metrics: This 1st shift role will be 100% on-site and based in McKinney, TX.
Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 8 years of prior work experience, or an Advanced Degree in a related field and minimum 5 years' experience.
Engineering experience to include any combination of the following:
Radar Cross Section (RCS) reduction, prediction, measurement, and analysis & simulation.
Design, fabrication, and test of conformal antennas, apertures, and passive RF components (i.e. radiating elements, radomes, power dividers, couplers, transitions, multi-layer board designs, Frequency Selective Surfaces (FSSs), etc.).
Designing, fabricating, and testing ultra-wideband phased array antennas such as Tightly Couple Dipole Arrays (TCDA), Vivaldi, Sliced Notch, Planar Ultra-wideband Modular Arrays (PUMA).
Experience with RCS analysis tools such as X-Patch, SENTRi, FEKO, HFSS, CST or other company specific CEM analysis packages.
S. government issued security clearance is required prior to start date. S. citizens are eligible for a security clearance.
Master's or PhD in Electrical Engineering with a concentration in Electromagnetics.
Experience presenting technical data to peers, executives and customers.
Experience writing and leading technical proposals.
Experience winning new business and executing contract research and development (CRAD) programs.
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. This position offers relocation based on candidate eligibility.
Clearance Information: This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here:
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Citizen, U.Person, or Immigration Status Requirements:
S. government issued security clearance is required prior to start date. S. citizens are eligible for a security clearance Security Clearance:
Secret - Current At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. We are involved in all phases of design, development, production, and maintenance of Low Observable (LO) antenna and Active Electronically Scanned Arrays (AESA) systems. We are currently looking for Stealth / Low Observable / Radar Cross Section (RCS) / Signature Management / Survivability Engineers to work on challenging, state-of-the-art technical projects.
Raytheon's Apertures and RF Department is seeking a Principal Antenna Design Engineer to join the Radome & Apertures team in McKinney, Texas.
The selected candidate will work with various teams of engineers and scientists with backgrounds in AESAs, Antennas, Radomes, Computational Electromagnetics Modeling (CEM), RF Test, Mechanical, Structural and Thermal analysis, Material Science, Process and Manufacturing Engineering and survivable antenna technology.
The ideal candidate for this role will enjoy both theoretical design and hands-on engineering tasks. This position requires job duties to be performed onsite due to the sensitive nature of this work and the desire for in-person collaboration, however we offer flexible in-office hours and the ability to perform some job duties remotely.
Responsible for the hands-on design and realization of LO antennas, phased array antennas and passive RF components.
Use computational electromagnetic analysis software to design and predict performance on various types of antennas and apertures (spiral, sinuous, Vivaldi, patch, slot, horn, ultra-wideband tightly coupled dipole arrays, etc.).
Support customer programs through modeling and simulation of LO antennas or RF components/systems and leading teams that perform these functions.
Provide technical solutions to a wide range of difficult problems involving antenna/sensor-based applications such as radar, electronic warfare, electronic attack, electronic support measures, communications, geolocation, direction finding, etc.
Establish and maintain effective working relationships with internal and external customers. Represent the organization in providing solutions to difficult technical issues associated with specific projects.
Mentor and guide more junior engineers and technicians in the design, build, and test phases of projects and programs.
Work with interdisciplinary engineering teams including thermal, structural, mechanical, systems, etc.
Participate in and guide the testing of RF hardware for required performance metrics: This 1st shift role will be 100% on-site and based in McKinney, TX.
Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 8 years of prior work experience, or an Advanced Degree in a related field and minimum 5 years' experience.
Engineering experience to include any combination of the following:
Radar Cross Section (RCS) reduction, prediction, measurement, and analysis & simulation.
Design, fabrication, and test of conformal antennas, apertures, and passive RF components (i.e. radiating elements, radomes, power dividers, couplers, transitions, multi-layer board designs, Frequency Selective Surfaces (FSSs), etc.).
Designing, fabricating, and testing ultra-wideband phased array antennas such as Tightly Couple Dipole Arrays (TCDA), Vivaldi, Sliced Notch, Planar Ultra-wideband Modular Arrays (PUMA).
Experience with RCS analysis tools such as X-Patch, SENTRi, FEKO, HFSS, CST or other company specific CEM analysis packages.
S. government issued security clearance is required prior to start date. S. citizens are eligible for a security clearance.
Master's or PhD in Electrical Engineering with a concentration in Electromagnetics.
Experience presenting technical data to peers, executives and customers.
Experience writing and leading technical proposals.
Experience winning new business and executing contract research and development (CRAD) programs.
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. This position offers relocation based on candidate eligibility.
Clearance Information: This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here:
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Location: Alpharetta, GA (3 days a week onsite)
Duration: 6 months
Job Description:
We are seeking a skilled Site Reliability Engineer to join our team and help build, maintain, and scale our cloud-native infrastructure. You will work closely with development and operations teams to ensure our systems are reliable, scalable, and efficient. The ideal candidate is passionate about automation, observability, and infrastructure-as-code, and thrives in a collaborative, fast-paced environment.
Key Responsibilities
Design, implement, and manage cloud infrastructure on Azure using Terraform and Terragrunt.
Maintain and optimize Kubernetes clusters on Azure Kubernetes Service (AKS).
Build and manage CI/CD pipelines using GitHub Actions/Workflows and ArgoCD for GitOps deployments.
Enhance system reliability by implementing monitoring, alerting, and observability solutions with Grafana.
Automate operational tasks to reduce toil and improve team efficiency.
Participate in on-call rotations, incident response, and post-mortem analysis.
Collaborate with development teams to improve application performance, scalability, and resilience.
Implement and advocate for SRE best practices, including SLIs, SLOs, and error budgets.
Continuously improve system performance, cost efficiency, and security.
Required Skills & Qualifications
3+ years of experience in an SRE, DevOps, or cloud infrastructure role.
Strong experience with Azure cloud services and infrastructure.
Hands-on experience with java and Terraform and Terragrunt for infrastructure-as-code.
Proficiency with Kubernetes (preferably AKS and container orchestration.
Experience with CI/CD tools, especially GitHub Workflows/Actions and ArgoCD.
Solid understanding of observability tools like Grafana (Prometheus, Loki, Tempo experience is a plus).
Education Requirements Bachelor's degree required, (Masters preferred)
Project description
This technology engineer is responsible for ensuring the reliability, supportability, and continuous improvement of key infrastructure monitoring and management platforms, with primary ownership focus on tools such as SolarWinds, Azure Sentinel. This role requires a developer mindset. This person will also be providing operations systems administration support for hands on Linux and Windows systems. This role partners closely with internal teams across operations, monitoring, and security to strengthen platform health, improve signal quality, and enable effective incident response workflows. The engineer will support a hybrid environment with strong emphasis on Microsoft Azure monitoring and logging, contribute to platform lifecycle activities (patching, upgrades, onboarding, documentation), and continuously learn and apply modern capabilities— including analytics and emerging AI features—across event management, observability, and SIEM tooling to reduce operational friction and increase time to value
Responsibilities
Platform Ownership
Network & Monitoring Tools (must have)
Familiar with tools such as SolarWinds (including NetPath). As a platform owner, ensure platform stability, upgrades, patching, and day to day support.
Has knowledge about network centric monitoring capabilities including SNMP polling, traps, and device visibility etc. Ensure new sites and devices are properly onboarded
Partner with platform and cloud teams to ensure migrated workloads meet monitoring standards. Systems Administration (must have)
Provide sysadmin support for Linux and Windows servers, including:
Agent deployment and upgrades (SolarWinds, Datadog, Dynatrace)
OS level troubleshooting and configuration
Monitoring and logging enablement
Support hybrid environments spanning on prem and Azure infrastructure.
A developer mindset with experience in Dev workflow, GitHub, PowerShell etc.
Observability & Event Management Support (should have)
Has experience with tools such as Datadog and Dynatrace. The person will be responsible for collaborating with platform owners to support integrations, data quality, and alerting hygiene.
Assist with event management workflows, ensuring alerts are actionable and routed correctly.
Participate in efforts to reduce alert noise and repeat incidents. SIEM & Security Visibility (nice to have)
Develop a working understanding of SIEM concepts and platforms such as Azure Sentinel and CRIBL.
Support log ingestion, troubleshooting, and collaboration with security and incident response teams.
Ensure infrastructure and network telemetry supports security detection requirements. Cloud Monitoring & Azure Integration (should have)
Has experience with Azure cloud platform. Have either directly supported or is familiar with Azure based monitoring and logging, including:
Azure Monitor and Log Analytics integrations
Observability for Azure hosted workloads Automation, AI & Continuous Improvement (nice to have)
Explore and apply AI assisted features within monitoring, event management, and SIEM tools to:
Improve signal quality / reduce alert fatigue
Support faster incident triage
Contribute to documentation, runbooks, and operational improvements focused on small, incremental wins.
Knowledge Transfer & Operational Resilience
Participate in knowledge transfer activities related to platform transitions and retirements. Maintain documentation.
Support on call or escalation rotations as needed.
Skills
Must have
Minimum 4-5 years of experience in infrastructure operations, monitoring, observability, or platform operations roles, supporting enterprise environments
Hands on experience with systems administration for Linux and Windows servers, including troubleshooting, configuration, and deployment of monitoring or management agents (e.g., SolarWinds, Datadog, Dynatrace).
Foundational networking knowledge, including concepts such as SNMP, network monitoring, LAN/WAN fundamentals, firewalls, and telemetry collection, sufficient to support network centric monitoring platforms like SolarWinds
Not a must but nice to have experience with platform like StruxureWare.
Experience with observability or monitoring platforms, such as SolarWinds, Datadog, Dynatrace, or similar tools, with an understanding of alerting, dashboards, and signal quality.
Exposure to cloud environments, preferably Microsoft Azure, including familiarity with monitoring and logging concepts (e.g., cloud based telemetry, logs, metrics, and integrations).
Basic understanding of incident and event management practices, including alert triage, escalation, and collaboration with incident response or operations teams.
Demonstrated willingness and ability to learn new technologies quickly, with examples of picking up new platforms, tools, or domains outside of prior core expertise.
Familiarity with Agile or SAFe ways of working, including collaboration in sprint based delivery models, and cross functional team engagement is a plus.
Strong communication and collaboration skills, with the ability to work effectively with platform owners, operations teams, security teams, and external stakeholders.
Experience working in a modern Dev workflow using GitHub (branches, pull requests, code reviews, and CI/CD) to manage and deploy scripts/automation used for platform operations
Working proficiency in scripting languages such as PowerShell, Python, BASH, or similar scripting languages.
Knowledge with Azure, Azure Active Directory (AD), and hybrid cloud environments is a plus.
Exposure to SIEM concepts or platforms such as Azure Sentinel, CRIBL, or similar is a plus.
Experience with change management practices in an enterprise IT environment is beneficial
This technology engineer is responsible for ensuring the reliability, supportability, and continuous improvement of key infrastructure monitoring and management platforms, with primary ownership focus on tools such as SolarWinds, Azure Sentinel. This role requires a developer mindset. This person will also be providing operations systems administration support for hands on Linux and Windows systems. This role partners closely with internal teams across operations, monitoring, and security to strengthen platform health, improve signal quality, and enable effective incident response workflows. The engineer will support a hybrid environment with strong emphasis on Microsoft Azure monitoring and logging, contribute to platform lifecycle activities (patching, upgrades, onboarding, documentation), and continuously learn and apply modern capabilities— including analytics and emerging AI features—across event management, observability, and SIEM tooling to reduce operational friction and increase time to value.
Responsibilities:
Platform Ownership - Network & Monitoring Tools (must have)
• Familiar with tools such as SolarWinds (including NetPath). As a platform owner, ensure platform stability, upgrades, patching, and day to day support.
• Has knowledge about network centric monitoring capabilities including SNMP polling, traps, and device visibility etc. Ensure new sites and devices are properly onboarded
• Partner with platform and cloud teams to ensure migrated workloads meet monitoring standards.
Systems Administration (must have)
• Provide sysadmin support for Linux and Windows servers, including:
• Agent deployment and upgrades (SolarWinds, Datadog, Dynatrace)
• OS level troubleshooting and configuration
• Monitoring and logging enablement
- Support hybrid environments spanning on prem and Azure infrastructure.
- A developer mindset with experience in Dev workflow, GitHub, PowerShell etc.
- Observability & Event Management Support (should have)
- Has experience with tools such as Datadog and Dynatrace. The person will be responsible for collaborating with platform owners to support integrations, data quality, and alerting hygiene.
- Assist with event management workflows, ensuring alerts are actionable and routed correctly.
- Participate in efforts to reduce alert noise and repeat incidents.
SIEM & Security Visibility (nice to have)
- Develop a working understanding of SIEM concepts and platforms such as Azure Sentinel and CRIBL.
- Support log ingestion, troubleshooting, and collaboration with security and incident response teams.
- Ensure infrastructure and network telemetry supports security detection requirements.
Cloud Monitoring & Azure Integration (should have)
- Has experience with Azure cloud platform. Have either directly supported or is familiar with Azure based monitoring and logging, including:
- Azure Monitor and Log Analytics integrations
- Observability for Azure hosted workloads
Automation, AI & Continuous Improvement (nice to have)
• Explore and apply AI assisted features within monitoring, event management, and SIEM tools to:
- Improve signal quality / reduce alert fatigue
- Support faster incident triage
• - Contribute to documentation, runbooks, and operational improvements focused on small, incremental wins.
- Knowledge Transfer & Operational Resilience
- Participate in knowledge transfer activities related to platform transitions and retirements. Maintain documentation.
- - Support on call or escalation rotations as needed.
Mandatory Skills Description:
• Minimum 4-5 years of experience in infrastructure operations, monitoring, observability, or platform operations roles, supporting enterprise environments
• Hands on experience with systems administration for Linux and Windows servers, including troubleshooting, configuration, and deployment of monitoring or management agents (e.g., SolarWinds, Datadog, Dynatrace).
• Foundational networking knowledge, including concepts such as SNMP, network monitoring, LAN/WAN fundamentals, firewalls, and telemetry collection, sufficient to support network centric monitoring platforms like SolarWinds
• Not a must but nice to have experience with platform like StruxureWare.
• Experience with observability or monitoring platforms, such as SolarWinds, Datadog, Dynatrace, or similar tools, with an understanding of alerting, dashboards, and signal quality.
• Exposure to cloud environments, preferably Microsoft Azure, including familiarity with monitoring and logging concepts (e.g., cloud based telemetry, logs, metrics, and integrations).
• Basic understanding of incident and event management practices, including alert triage, escalation, and collaboration with incident response or operations teams.
• Demonstrated willingness and ability to learn new technologies quickly, with examples of picking up new platforms, tools, or domains outside of prior core expertise.
• Familiarity with Agile or SAFe ways of working, including collaboration in sprint based delivery models, and cross functional team engagement is a plus.
• Strong communication and collaboration skills, with the ability to work effectively with platform owners, operations teams, security teams, and external stakeholders.
• Experience working in a modern Dev workflow using GitHub (branches, pull requests, code reviews, and CI/CD) to manage and deploy scripts/automation used for platform operations
• Working proficiency in scripting languages such as PowerShell, Python, BASH, or similar scripting languages.
• Knowledge with Azure, Azure Active Directory (AD), and hybrid cloud environments is a plus.
• Exposure to SIEM concepts or platforms such as Azure Sentinel, CRIBL, or similar is a plus.
• Experience with change management practices in an enterprise IT environment is beneficial.
Nice-to-Have Skills Description:
Agile Methodologies
Role - Contact center engineer - Five9
Location : Phoenix, AZ (Onsite)
JD:
8+ years of commercial software development experience
Design and implement scalable Caas and IVA solutions leveraging Google Cloud and Google CX
(Dialoglow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five and enterprise systems.
* Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
* Architect, implement, and optimize Five CRaas solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
* Lead integrations and migrations leveraging Five APls and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WeRTC, security configuration (RAC, PCI/HIPAA), and transition from legacy contact center platforms to Five.
* Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/D pipeline. DevOps and Observability.
* Experience with automated release management using GitHub Actions.
* Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures.
* Good understanding of data structures, algorithms, and design patterns
* Great written communication and documentation abilities
* Strong understanding of cloud security architecture and Encryption and OAth.
* Looks proactively beyond the obvious for continuous improvement opportunities.
* Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.
* Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.
