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Job Title: Support Engineer
Location: Seattle, WA / Bothell, WA (On-site)
Job Type: Full-time
About Us:
Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.
Role Summary:
We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.
Key Responsibilities:
- Own customer support issues end to end and ensure timely, accurate resolutions
- Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
- Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
- Serve as the escalation point for Jira Service queues and guide triage and prioritization
- Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
- Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
- Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
- Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
- Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
- Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
- Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
- Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
- Mentor junior support engineers and help develop team best practices
- Participate in incident response efforts for issues affecting multiple customers or systems
Required Qualifications:
- 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
- Proven experience supporting healthcare customers or healthcare data workflows
- Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
- Proficiency with Jira Service Management for issue triage and workflows analysis
- Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
- Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
- Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
- Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
- Strong documentation skills maintaining shared knowledge bases or support playbooks
- Comfort handling workloads involving sensitive healthcare information and security-related tasks
Preferred Qualifications:
- Scripting or automation experience in Python, Bash, or PowerShell
- Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
- Experience supporting customers during EHR integrations or workflow onboarding
- Experience with remote support tools such as TeamViewer or AnyDesk
- Experience building documentation or diagrams in Confluence and Lucidchart
- Exposure to security monitoring tools or vulnerability management processes
- Prior mentorship or leadership experience in a support environment
What We Offer:
- A competitive salary and stock options grant
- Holiday schedule according to your country of residence and PTO
- An innovative and high-paced work environment with a flat management hierarchy
- Opportunities for professional growth and advancement in a rapidly scaling company
How to Apply:
Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!
Join us in transforming healthcare through innovative technology!
About Us
We're continuing to build a transformative healthcare accreditation platform that is revolutionizing how our clients and new hospitals manage compliance, quality improvement, and regulatory processes. Our platform combines cutting-edge technology with deep healthcare domain expertise to solve real problems for healthcare organizations nationwide.
The Opportunity
The goal is to have interns turn into full time employees; Therefore, you will be given full time responsibilities day one. To add onto that, you will be working in a high velocity growth startup and will be required to move fast. You'll work directly with our engineering team on a production healthcare platform, gaining hands-on experience with enterprise-grade systems while making real contributions that impact our product and customers.
Compensation Structure: Base position is unpaid, however qualified candidates may receive upfront equity compensation based on their experience level and demonstrated capabilities. We evaluate each applicant individually and offer equity packages commensurate with their potential contribution.
What You'll Do
*During the internship you may choose the area to focus on...
Application Testing & Quality Assurance
- Design and execute comprehensive test plans for our healthcare portal
- Perform manual testing across web applications, APIs, and integrations
- Identify and document bugs, usability issues, and edge cases
- Test healthcare compliance features (HIPAA, document security, audit trails)
Test Automation Development
- Build automated test suites using modern testing frameworks
- Develop API testing scripts for healthcare data integrations
- Create performance testing scenarios for document upload/processing
- Implement continuous testing pipelines with CI/CD integration
AI/ML Quality Support
- Collaborate with our AI team on document processing accuracy testing
- Help validate machine learning models for healthcare document extraction
- Design test datasets for training and validation of AI systems
- Analyze and report on AI/ML model performance and data quality
Data Engineering Quality Assurance
- Develop data quality monitoring and validation processes
- Create automated checks for data integrity across MongoDB systems
- Build dashboards and alerts for data quality metrics
- Support ETL pipeline testing and validation
Process Improvement & Strategy
- Analyze current QA processes and identify optimization opportunities
- Research and recommend new testing tools and methodologies
- Participate in technical decision-making and sprint planning
- Document QA best practices and create team knowledge base
What We're Looking For
Required Qualifications:
- Currently pursuing or recently completed degree in Computer Science, Engineering, or related field
- Strong understanding of software testing principles and methodologies
- Experience with at least one programming language (Python, JavaScript, Java, etc.)
- Basic knowledge of databases (SQL/NoSQL) and API testing
- Excellent problem-solving skills and attention to detail
- Strong communication skills and ability to work in a collaborative environment
Preferred Qualifications:
- Experience with test automation frameworks (Selenium, Pytest, Jest, etc.)
- Knowledge of healthcare IT, compliance requirements, or regulated industries
- Familiarity with cloud platforms (AWS) and DevOps practices
- Experience with data analysis, ETL processes, or machine learning
- Previous internship or project experience in QA/testing roles
Technical Skills We'd Love to See:
- Testing Tools: Selenium, Postman, Jest, Pytest, Cypress
- Programming: Python, JavaScript, SQL
- Databases: MongoDB, SQL databases
- Cloud/DevOps: AWS, Docker, CI/CD pipelines
- Data Tools: Pandas, data validation frameworks
- Version Control: Git, GitHub
What You'll Gain
Professional Development:
- Real Impact: Your work directly affects a production healthcare platform used by hospitals
- Mentorship: Work closely with senior engineers and receive structured feedback
- Healthcare Domain Knowledge: Learn about healthcare compliance, accreditation, and regulatory requirements
- Enterprise Technology: Gain experience with production-grade systems, security, and scalability
Technical Skills:
- Advanced testing methodologies and automation frameworks
- Healthcare data processing and compliance requirements
- AI/ML model testing and validation techniques
- Data engineering and quality assurance practices
- Modern DevOps and CI/CD practices
Career Opportunities:
- Immediate Value: Potential upfront equity compensation based on qualifications
- Strong potential for full-time conversion based on performance
- Network with healthcare technology professionals
- Portfolio of real-world healthcare technology projects
- Experience that's highly valued in the growing healthtech sector
Our Tech Stack
- Frontend: React, Modern CSS
- Backend: Node.js, TypeScript, Python, RESTful APIs
- Database: MongoDB, with future SQL integrations
- Cloud: AWS (EC2, S3, Lambda, RDS)
- AI/ML: Document processing, natural language processing
- Security: HIPAA compliance, encryption, audit logging
- DevOps: Docker, GitHub Actions, automated testing
Compensation & Equity
- Base Position: Unpaid educational internship
- Equity/Stock Compensation: Available upfront based on applicant qualifications and experience level
Our Hiring Process
We believe in a transparent and thorough selection process that respects your time while ensuring mutual fit:
- Initial Screening Call We'll discuss your background, experience, and career goals, while providing an overview of the role and our team culture.
- Technical Interview We'll have an in-depth discussion about your experience and explore related technical concepts. You should be prepared to walk through every aspect of quality assurance as it pertains to your resume.
Ready to apply? We look forward to hearing from you!
MedLaunch is an equal opportunity employer committed to diversity and inclusion.
About Us
We're continuing to build a transformative healthcare accreditation platform that is revolutionizing how our clients and new hospitals manage compliance, quality improvement, and regulatory processes. Our platform combines cutting-edge technology with deep healthcare domain expertise to solve real problems for healthcare organizations nationwide.
The Opportunity
We are looking for motivated developers for our intern-to-full-time track. You will be given full-time responsibilities from day one in a high-velocity growth startup environment. You'll work directly with our engineering team on a production healthcare platform, gaining hands-on experience with enterprise-grade systems while making real contributions that impact our product and customers.
Compensation Structure:
The base position is unpaid; however, highly qualified candidates may receive upfront equity compensation based on their experience level and demonstrated capabilities. We evaluate each applicant individually and offer equity packages commensurate with their potential contribution.
About the Role We are hiring a Front-End Developer who can bridge the gap between front-end implementation, and design-to-code workflow. You will be responsible for a variety of tasks on the front-end, working on features all the way through to the final, pixel-perfect user interface.
Key Responsibilities
- Front-End Development: Build responsive, performant user interfaces and dashboards using React.js with modern patterns, implementing styling with a strong focus on raw CSS.
- Design & UI/UX Implementation: Collaborate with design by utilizing tools like Claude Code, Cursor, or Codex, adapting generated code, and focusing on pixel-perfect design implementation and mobile-first responsiveness using raw CSS/HTML.
- DevOps & Quality: Develop and maintain automated testing, version control using Git/GitHub, and contribute to CI/CD pipelines.
Technical Stack
- Front-End: React 18+ (JavaScript), Raw CSS, React Context/Query, Vite
- UI/UX: Raw CSS, HTML5, Figma
Required Qualifications
- Front-End Foundation: 2+ years of experience with React.js (JavaScript, modern patterns, hooks). Strong understanding of modern web security, data protection, and collaborative development workflows using Git/GitHub.
- Balance of use of a AI IDE (Cursor, Claude Code...) with your own logic and understanding
- Front-End Depth: Expertise in raw CSS and advanced JavaScript (ES6+), with proven ability to build complex, responsive, and performant UIs.
- UI/UX Implementation Depth: Experience specializing in raw CSS/HTML for advanced layouts, familiarity with AI Figma-to-code tools, and proven ability to adapt AI-generated code to align with an existing component architecture.
Preferred Qualifications (Nice to Have)
- Previous experience in a high-velocity team environment with separated responsibilities.
- Experience with DevOps practices (Docker, CI/CD).
- Experience contributing to or maintaining a react component library or design system.
Our Hiring Process We believe in a transparent and thorough selection process that respects your time:
- Initial Screening Call: Discussion of your background, experience, and career goals.
- Technical Challenge: A real-world technical challenge to complete at your own pace.
- Technical Interview: An in-depth discussion where you will walk through, debug, and defend your solution, demonstrating complete ownership and understanding of the entire codebase and architectural decisions—regardless of whether code was generated manually or with AI assistance.
We're looking for engineers who can think critically, adapt their approach, and truly understand the systems they build.
System Prompt Writer
Are you invested in the AI transformation that is well under way? Are you eager to bring your writing skills as well as your growing understanding of AI to help create unprecedented AI-powered experiences for people across the globe?
We’re looking for a highly creative, self-initiating, and AI-savvy writer to join us. We require written content to give guidance for the design of visual components, interaction flows, design concepts, and much more.
The ideal candidate will have a strong understanding of how knowledge and knowledge bases empower designers while at the same time enabling AI to provide quality design suggestions. They will need the ability to write concisely, and the capability to work across a vast ecosystem of product specificities. They will need to be comfortable working with agents across an agentic platform, working with tools like GitHub, VS Code, Claude Code and others for authoring needs. They will need to be a systems thinker, always mapping what they are delivering to the big picture. Most of all, the ideal candidate must care about people using technology inside and outside, making their experiences better.
Responsibilities:
- Write and product design documentation for the Design System
- Collaborate with a vast team of designers, product managers, and engineers across various teams to facilitate effective robust knowledge bases
- Leverage design knowledge for design component libraries to find gaps as well as redundancies
- Provide clear and concise instructions for designers and AI to drive coherent design across a broad spectrum of product areas
Requirements:
- Excellent writing and editorial skills with the ability to convey information concisely
- Strong understanding of design systems and component libraries
- Experience with tools and systems like GitHub, VS Code, Claude Code and others
- Experience with agents and agentic systems
Additional qualifications:
- Creative collaboration and problem-solving skills
- Experience with content publishing and content management systems
- Experience in customer research
- Experience with Figma
Analyst Sandy Springs, GA- HYBRID 12 Months Pay: $25 per hour The interview will focus on your experience with customer experience analytics, Voice of Customer (VOC) insights, Power BI reporting, and your approach to translating customer sentiment into actionable recommendations.
Youll also have the opportunity to discuss how youve partnered with crossfunctional teams to drive customercentric improvements.
The conversation will last approximately 45 minutes and will be conducted virtually Job Overview The Customer Experience Sr.
Analyst supports the Client Customer Care Center by analyzing customer sentiment, CSAT scores, and Voice-of-Customer (VOC) feedback to identify trends and improvement opportunities across Customer Care Center operations.
This role turns raw customer data into clear, actionable insights that guide cross-functional decisions and help elevate the overall customer experience.
The Sr.
Analyst acts as a key insights partner producing thoughtful analysis, compelling storytelling, and proactive recommendations that enhance both strategic planning and day-to-day operations.
Overall Deliverables This content should not be construed as an exhaustive list of responsibilities or requirements.
Employees may be required to perform other job-related responsibilities to help the department achieve its goals.
Responsibilities Customer Experience Insights & Analysis: Analyze CSAT, NPS, and customer sentiment data across Roadside and CCC operations.
Conduct text analytics, tagging, and VOC theme identification to surface customer pain points and service opportunities.
Perform deep-dive assessments comparing Roadside vs.
CCC experience drivers.
Identify journey bottlenecks and operational friction points impacting customer satisfaction.
Monitor trends in closed-loop feedback to highlight systemic issues or areas requiring stakeholder alignment.
Reporting & Executive Communication: Develop weekly and monthly insights dashboards and summary reports in Power BI.
Build executive-ready narratives that connect customer sentiment to operational behavior.
Present insights to leadership in clear, concise, and visually compelling formats.
Cross-Functional Partnership: The Sr.
Analyst will identify and share relevant customer insights with: Parts Engineering Services After-Sales Business Development (ASBD) This includes Highlighting product, parts, or engineering-related dissatisfaction themes.
Supporting root cause analysis beyond CCC operations.
Flagging recurring systemic breakdowns affecting service and retention.
Tools & Platforms: Use Power BI, Medallia, Genesys, Copilot, Salesforce, and internal MBUSA systems to gather, analyze, and visualize data.
Maintain data accuracy and integrity across reporting sources.
Support forecasting, predictive trending, or ad-hoc analysis based on business needs.
Qualifications Required Bachelors degree in Business, Analytics, Communications, Psychology, or equivalent experience.
24 years of experience in customer experience analytics, business analysis, call-center insights, or a related field.
Proficiency in Power BI, Microsoft Copilot & AI-enabled tools Experience with Medallia, Salesforce, or similar CX platforms.
Strong analytical abilities with an ability to simplify complexity.
Excellent written and verbal communication skills.
Strong organizational skills and ability to prioritize in a fast-paced environment.
Demonstrated ability to work collaboratively and influence cross-functional partners.
Preferred Experience in automotive, luxury, or high-expectation customer service environments.
Familiarity with predictive analytics or VOC methodology.
Experience with call center operations or roadside assistance operations.
Knowledge of journey mapping or service design principles.
Competencies Customer-centric mindset Analytical and detail-oriented Insight storytelling & executive communication Collaborative partnership Continuous improvement focus Strong data literacy
The Head of Enterprise Productivity & Collaboration Tools is a senior leader responsible for the strategic direction, integration, and optimization of MassMutual’s core collaboration and productivity platforms—including ServiceNow, Microsoft 365, Slack, Zoom, Teams, and Atlassian—with a strong focus on AI enablement and automation. This role will drive the adoption of AI-powered capabilities across platforms to enhance employee experience, operational efficiency, and business agility.
The Team
You will lead a multi-disciplinary global team, including senior managers and specialized platform experts. The team is collaborative, agile, and focused on innovation and accountability. You will foster a high-performance, inclusive culture and develop talent strategies to build AI fluency and platform expertise across the organization.
The Impact:
- Develop and execute a 1–3+ year strategic roadmap for enterprise enablement platforms with a focus on AI integration, automation, and intelligent workflows
- Partner with Enterprise Architecture and Research & Development teams to embed AI capabilities into platform services (e.g., virtual agents, intelligent routing, predictive analytics)
- Lead platform modernization efforts, ensuring alignment with digital transformation and AI-first strategies
- Promote a culture of innovation by enabling employees to contribute ideas and participate in proof-of-concept initiatives
- Oversee platform governance, performance, and lifecycle management across enterprise platforms including ServiceNow, Microsoft, Slack, Zoom, Teams, and Atlassian
- Define and monitor KPIs, SLAs, and AI-driven metrics to ensure platform reliability, adoption, and value realization
- Optimize licensing, usage, and cost efficiency through data-driven insights and automation
- Serve as a strategic advisor to senior leadership on platform and AI enablement opportunities
- Collaborate with business, IT, security, and compliance stakeholders to ensure alignment and adoption
- Lead change management efforts to drive user engagement and maximize ROI from platform investments
- Manage, coach, and motivate a global team while building a strong, diverse talent pipeline
- Manage vendor relationships and external partnerships
- Execute operational strategy with latitude in day-to-day decision-making
- Implement short- to medium-term strategies (1–3 years); contribute to broader strategic planning
- Manage teams performing multiple functions/disciplines, including exempt and non-exempt employees
The Minimum Qualifications
- Bachelor’s degree in Technology, Business, or related field
- 10+ years of experience in enterprise technology, with 5+ years in senior leadership roles
- Proven track record in managing and scaling enterprise platforms (ServiceNow, Microsoft Copilot, Slack, Zoom, Teams, Atlassian)
- Deep understanding of AI technologies and their application in enterprise environments
- Experience leading platform modernization and AI transformation initiatives
- Strong financial acumen with experience managing large-scale budgets
- Exceptional communication, stakeholder management, and strategic planning skills
- Authorized to work in the U.S.
The Ideal Qualifications
- Experience with AI/ML platforms (e.g., Azure AI, OpenAI, ServiceNow AI, Microsoft Copilot)
- Familiarity with agile, DevOps, and product management methodologies
- MBA or advanced degree in a relevant field
- Excellent facilitation, collaboration, and change management skills
- Strong financial acumen and data-driven decision-making
- Ability to work across all organizational levels and in complex environments
- Global travel flexibility and self-driven work ethic
- Excellent written and communication skills
- Ability to multitask, solve problems resourcefully, and work well under pressure
- Experience with strategic planning, business development, or stakeholder management
#LI-MC1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Collectiv is seeking a dynamic, results-driven Business Development Executive with a growth mindset and a hunter mentality to drive new business in a complex consulting environment. This role requires a proven track record in selling Microsoft Data & AI solutions, including Microsoft Fabric, Power BI, Azure, Databricks, Copilot, and AI-driven technologies.
Join Our TeamAre you passionate about leveraging Data & AI to drive business transformation? At Collectiv, we empower organizations to unlock the full potential of Microsoft's Data & AI ecosystem. As part of our team, you'll build strong client relationships, drive strategic growth, and sell impactful solutions that shape the future of data-driven decision-making.
Skills and Experiences- Experience selling Microsoft Data & AI consulting services is required.
- Proven success in selling consulting engagements related to Microsoft Fabric, Power BI, Azure, Databricks, Copilot, and AI/ML solutions is required.
- Proven track record as a proactive business developer, excelling in identifying and closing net-new opportunities in a competitive market is required.
- Ability to act as a trusted advisor, addressing complex business challenges with data strategy, analytics, and AI-driven solutions.
- Experience selling at the C-suite level, driving strategic business transformation.
- Growth mindset, with a focus on overcoming obstacles, executing high impact initiatives, and delivering tangible business outcomes.
- You are a proactive dealmaker who excels at identifying and closing high-value opportunities in the Data & AI space.
- You are a self-motivated, strategic thinker who thrives in complex sales cycles and consultative engagements.
- You bring energy, collaboration, and perseverance, navigating challenges to drive successful outcomes.
- You have exceptional interpersonal skills, building trusted relationships with clients, partners, and internal teams.
- You anticipate challenges and address objections with a solutions-oriented, consultative approach.
- You are a persuasive communicator and influencer, effectively aligning technology solutions with business needs.
- Specialize in Microsoft Data & AI solutions, including Microsoft Fabric, Power BI, Azure, and AI-driven technologies.
- Identify, develop, and close high-impact data transformation opportunities, managing the entire sales lifecycle.
- Drive revenue growth by cultivating strong relationships with enterprise and mid-market clients.
- Partner closely with Microsoft teams and ecosystem collaborators, leveraging co-sell opportunities and joint go-to-market strategies.
- Build and maintain a strong sales pipeline, ensuring consistent and sustainable business expansion.
- Stay ahead of market trends, competitive landscapes, and emerging Microsoft Data & AI advancements to offer informed solutions.
- Work in collaboration with Collectiv's consulting and delivery teams, ensuring smooth transitions from sales to execution for client success.
Join Collectiv for a rewarding career in a fully remote work environment with quarterly in person team experiences and a competitive compensation. We provide a clear growth trajectory with professional development opportunities and a top-shelf benefits package. Enjoy unlimited time off and 100% covered health insurance, encompassing medical, dental, and vision plans for you and your family. Our comprehensive offerings, from a competitive 401(k) with a 4% match to educational assistance, tech stipend, and discounts on various goods and services, demonstrate our commitment to your well-being and success. At Collectiv, your career thrives with a perfect blend of remote flexibility, growth potential, and unparalleled benefits prioritizing your financial, physical, and emotional well-being.
Collectiv is the leading boutique consulting and strategy firm specializing in Analytics, Planning and AI with Power BI and the Microsoft Data Stack.
Our mission at Collectiv is simple: We help enterprises make better decisions.
Our Core Values:
Growth Mindset Bring solutions, not problems.
Excel with Humility Be humbly brilliant.
Communicate Actively and Empathically Listen, ask, understand, help.
Work Hard, Play Hard Results are proportional to effort.
Keep Calm and Carry On Stay cool, calm and Collectiv.
Role: Security Architect / AI Security AppSec Architect
Location: Boston, MA - Hybrid 3 days per week
Duration: Long term Contract
JOB PURPOSE:
We are seeking a Security Architect / AI Security AppSec Architect to assist in the strategic evaluation and secure implementation of our AI Agent Framework. As AI adoption accelerates across our investment and research teams, this role will be pivotal in ensuring our systems remain secure, resilient, and compliant. You will combine high-level architectural oversight—specifically evaluating new and emerging AI technologies—with hands-on engineering.
Reporting to the Director of Security in Global Security organization, you will research security controls, validate emerging architectural patterns, and define the governance standards for M365 Copilot Agents and autonomous agents built on Azure AI Foundry.
Primary Responsibilities:
Technology Evaluation & Security Architecture
- Emerging Tech Research: Proactively evaluate new AI tools, frameworks, and LLM providers to assess their security posture and suitability for a highly regulated investment environment.
- Architectural Design: Design and validate secure architectural patterns for AI agent integration within the organization’s ecosystem, ensuring data privacy and IP protection.
- Threat Modeling: Conduct deep-dive analysis of AI-specific threats (prompt injection, model inversion, data poisoning) and architect systemic mitigations.
- Platform Assessment: Evaluate the security capabilities of Azure AI Foundry, M365 Copilot Studio, and the Microsoft Graph API against the organization’s compliance standards.
- MCP Specialization: Assess Model Context Protocol (MCP) security best practices, designing isolation strategies for context management.
- As a security architect, assist with evaluations of other technologies being evaluated with via our Enterprise Architecture Review Board
Technical Implementation & Validation
- Hardening & Standards: Create hardening checklists and configuration standards for AI platforms that bridge the gap between innovation and rigorous risk management.
- Identity & Integration: Test and document sophisticated integration approaches with Azure Key Vault, Entra ID, and Managed Identities.
- Security Telemetry: Implement advanced logging, auditing, and monitoring for AI agent telemetry to ensure visibility into autonomous actions.
- Governance & Standards Development
- Design Principles: Lead the creation of the organization’s AI Agent Security Design Principles document.
- Policy Authoring: Working with various teams assist in developing technical sections of governance policies that address the risks of emerging AI technologies and autonomous workflows.
- CI/CD Integration: Identify and bridge control gaps in existing CI/CD pipelines to support secure, automated AI deployments.
- Stakeholder Collaboration: Translate complex security architectures into actionable implementation guides for developers and investment tech teams.
Required Qualifications:
- Architectural & Technical Skills
- 5+ years in Cloud Security/Architecture with deep hands-on Azure platform experience.
- AI Specialization: Hands-on experience with Azure AI Services, Azure OpenAI, and Azure AI Foundry (or similar platforms like AWS SageMaker).
- Modern Identity: Expert-level understanding of Microsoft Entra ID, Service Principals, and Managed Identity in a complex enterprise environment.
- Emerging Protocols: Deep familiarity with Model Context Protocol (MCP) and its implications for data isolation and session security.
- GenAI/LLM Expertise: Strong grasp of RAG (Retrieval-Augmented Generation) patterns and vector database security.
- Security Implementation & Strategy
- Zero Trust: Proven track record of implementing Zero Trust controls in financial services or cloud-native environments.
- Automation: Experience with Infrastructure as Code (Terraform, Bicep) to codify security guardrails.
- Threat Assessment: Familiarity with the OWASP Top 10 for LLMs and AI-specific vulnerability scanning.
Preferred Qualifications:
- Certifications: Azure Security Engineer Associate, Azure AI Engineer Associate, or CISSP/CCSP.
Pecan POS is seeking a skilled and detail-oriented QA Automation Engineer to join our growing engineering team. In this role, you will be responsible for designing, developing, and maintaining automated testing frameworks to ensure the reliability, performance, and scalability of our point-of-sale (POS) platform used by hospitality businesses.
You will collaborate closely with software engineers, product managers, and QA specialists to improve software quality, reduce regression risk, and support continuous integration and delivery. This is an excellent opportunity to contribute to a fast-paced environment where quality and innovation are critical to delivering reliable transaction systems.
ResponsibilitiesDesign, develop, and maintain automated test frameworks for web and API testing
Create and execute automated regression, integration, and end-to-end tests
Collaborate with developers and product teams to define test strategies and acceptance criteria
Identify, document, and track defects through resolution
Integrate automated tests into CI/CD pipelines to support continuous delivery
Perform API testing and validate system integrations
Conduct root cause analysis and contribute to quality improvements
Maintain test environments and test data for consistent automation execution
Participate in code reviews and support quality engineering best practices
Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
3+ years of experience in software testing and automation
Strong experience with automation tools such as Selenium, Cypress, Playwright, or similar frameworks
Experience with API testing tools such as Postman or RestAssured
Familiarity with programming languages such as Java, Python, JavaScript, or C#
Experience with SQL and database validation
Understanding of Agile development and the software testing lifecycle
Experience with version control systems such as Git
Strong problem-solving and analytical skills
Experience testing POS systems, fintech platforms, or payment processing systems
Experience with CI/CD tools such as Jenkins, GitHub Actions, or GitLab CI
Familiarity with cloud environments (AWS, Azure, or GCP)
Experience with performance testing tools such as JMeter or k6
Fully remote work environment
Competitive salary
Opportunity to work on mission-critical transaction systems
Collaborative engineering-focused culture
Professional development and growth opportunities
Remote working/work at home options are available for this role.
Date Posted:
2026-03-03Country:
United States of AmericaLocation:
US-AL-HUNTSVILLE-7745 ~ 7745 Eagle Rd ~ EAGLEPosition Role Type:
OnsiteU.S. Citizen, U.S. Person, or Immigration Status Requirements:
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearanceSecurity Clearance Type:
DoD Clearance: SecretSecurity Clearance Status:
Active and existing security clearance required on day 1The Digital Products Configuration Management (DPCM), formerly known as Software Configuration Management (SWCM), department, is hiring a Principal Digital Product Configuration Management Engineer. The DPCM department provides innovative solutions through automation, continuous improvement, and a skilled workforce providing support for all digital products.
The term 'Digital Product' (DP) refers to, but is not limited to, the following software types and their associated data and documentation: embedded (tactical) software, applications, Built-in Test (BIT) software, reprogramming tools, simulation software, test equipment, configurable logic, Application-Specific Integrated Circuit (ASIC) design, analytical tools used to formally qualify deliverable artifacts, Model Based Systems Engineering (MBSE) system models or related artifacts, Free Open Source Software (FOSS), and Commercial Off-The-Shelf (COTS) software.
Note This position will be filled onsite at the RTX Facility Huntsville, AL.
What You Will Do
- Perform builds and releases of digital products manually and/or certified pipelines
- Facilitate/Participate in the Process Change Boards (PCBs)/Digital Change Review Boards (DCRBs)
- Maintain, control, and administer of the Digital Products Development Library (DDL) (formerly known as Software Digital Library (SDL) tools
- Maintain control, traceability, consistency, and security of all configuration items across the digital development lifecycle
- Perform and maintain configuration planning & identification, change management & version control, status accounting, and configuration audits
- Manage digital product development/media libraries
- Document and maintain guidelines and standards for dependency management, build and versioning
- Provide DPCM Tool administration / management control/access to CM relevant tools/applications (i.e. Microsoft Azure DevOps Server (ADS), Git, Gitlab, GitHub, Jira, Bitbucket, Confluence)
- Administer/manage/use DevSecOps tools like Coverity, Artifactory, Jenkins, Nexus, GitLab CI/CD, Bamboo
- Coordination of data transfers, courier support among various environments
- Lead coordination of various digital product releases and interface with functional and program leadership ensuring on-time delivery and configuration management execution in digital development environment/area
Qualifications You Must Have
- Typically requires BS/BA Degree in Science, Technology Engineering or Mathematics (STEM) a minimum 8 years of prior engineering experience
- Experience with version control and change management/agile planning tools
- Experience with DPCM/DevSecOps technology, Information Technology (IT), and/or development/scripting
- Experience with Automation shell scripting in Linux, Unix, and Windows
- Active and Current Secret security clearance is required Day 1. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Qualifications We Prefer
- Advanced knowledge in Digital/Software Configuration Management principles, process, and implementation/execution
- Solving complex problems, sharing knowledge, and documenting work
- Experience with DPCM/SWCM tools (Microsoft Azure DevOps Server (ADS) - Git, Bitbucket, IBM Rational Team Concert (RTC), and/or IBM Rational ClearCase, Synergy, Jenkins, Artifactory
- Experience with scripting programming languages (i.e., Perl, shell, batch, Python, Ruby, or YAML)
- Experience with Continuous Improvement, Continuous Integration and Continuous Deployment (CI/CD), GitFlow, and Agile concepts
- Database/DPCM/SWCM tool administration experience
- Proven experience with configuration management concepts and implementation
- Experience with digital/software industry best practices such as Capability Maturity Model Integrated (CMMI)
- Proven collaboration and effective communication with cross functional organizations
What We Offer
- Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation
- Relocation Eligibility
Learn More & Apply Now!
- Please consider the following role type definition as you apply for this role
- Onsite Employees who are working in Onsite roles will work onsite. This includes all production and maintenance employees, as they are essential to the development of our products
This position requires security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: : Huntsville, AL
- We Are RTX
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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