Github Connectivity Issues Jobs Salary Jobs in Usa

Technology Partners is leading a search for one of our clients. This role will be onsite 3-4 times per week.

About the Role

As a Technical Support Analyst specializing in Help Desk functions, you will play a crucial role in providing technical assistance and support to end-users within our organization. Your primary responsibility will be to ensure efficient resolution of IT-related issues, maintain excellent customer service, and contribute to the overall stability of our IT environment. This position demands strong communication skills, technical expertise, and a customer-centric approach.

Responsibilities

• Help Desk Support:
• Respond promptly to incoming technical support requests via phone, email, or ticketing system.
• Provide first-level troubleshooting and issue resolution for hardware, software, and network problems.
• Document all support interactions, including issue details, troubleshooting steps, and resolutions, in a comprehensive manner.
• End-User Assistance:
• Assist end-users in setting up, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals.
• Educate users on basic IT concepts and best practices to prevent recurring issues.
• Ensure a positive customer experience by providing empathetic and courteous service.
• Software and Application Support:
• Install, update, and configure software applications and operating systems for end-users.
• Troubleshoot software-related issues, including application errors and compatibility problems.
• Collaborate with other teams for advanced software support and escalation.
• Hardware Support:
• Diagnose and resolve hardware issues, such as malfunctioning components or peripherals.
• Coordinate hardware repairs and replacements when necessary.
• Maintain an accurate inventory of hardware assets.
• Network Support:
• Assist with basic network connectivity issues, including troubleshooting internet connectivity and VPN problems.
• Escalate complex network issues to the appropriate team for resolution.
• Documentation and Knowledge Sharing:
• Create and update knowledge base articles and FAQs to facilitate self-help for end-users.
• Document common issues and resolutions to expedite future problem-solving.
• User Training:
• Conduct user training sessions on IT tools, security awareness, and best practices.
• Provide guidance on password management and security protocols.
• IT Policy Adherence:
• Ensure end-users adhere to IT policies and security protocols.
• Report any potential security breaches or policy violations promptly.
• Continuous Improvement:
• Participate in team meetings and share insights for improving the Help Desk support process.
• Stay updated on the latest IT trends and technologies through training and self-study.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
• Proven experience in technical support, particularly in a Help Desk environment.
• Strong knowledge of Windows operating systems.
• Familiarity with common software applications, productivity tools, and collaboration platforms.
• Excellent problem-solving skills and the ability to troubleshoot technical issues methodically.
• Exceptional communication and customer service skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Familiarity with ticketing systems (e.g., FreshService, ServiceNow, Zendesk) and remote support tools.

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

This position is responsible for the successful ingress of client data into Press Ganey databases. Client data is used to generate surveys (mail, phone and email) and to capture patient, employee and demographics for.

Job Duties:

• Creating new and updating existing InfoTurn import templates: Working in the TESTINFO & INFOTURN databases to create templates that will capture records from client uploads. Writing logical expressions to pull data from the files as necessary. Working with Account Managers and client IT contacts to verify upload settings such as languages, sampling, precodes, etc... Using tools to test and validate data. Submits for quality inspection by Senior/Lead EDI. Create FTP account and train client on the transmission process. Monitor uploads after implementation to ensure data imports are successful.
• EDI Cases: works independently to address open EDI cases. Writes advanced SQL statements to troubleshoot and define error causes. Reviews and deciphers FTP Server logs to troubleshoot and resolve advanced connection issues. Removes/alters data residing in the InfoTurn database and coordinates approval from appropriate departments (i.e. InfoTurn, Public Reporting, DAR, Client Experience). Upon request from Client Experience, Patient Advisory Services, Public Reporting or the client, the Senior EDI researches uploaded data concerning records processed, duplicates, errors, mailed, undeliverable, data integrity, FTP connection issues, etc... via V-Train (SQL), Intranet reports, Modify demograph, File Import Explorer, Ppatdemo, File Parser, Ultra-Edit, WS_FTP and/or visual inspection of the imported files.
• Communication: Work with both client and PG staff to coordinate the receipt of test data, data-mapping, and live updates. Explain upload methods and required changes to data. Document and communicate account status to client contacts, Client Experience, Public Reporting and Sales.
• Serve as the assigned EDI resource for large enterprise clients. Manage onboarding of new enterprise clients. Manage and implement newly purchased services and changes to existing client file layout(s). Attend scheduled, recurring and impromptu meetings regarding implementation and service issues. Provide ongoing support for all transmission, configuration and data integrity issues.
• Complete SRF update requests: Update import templates according to custom SRF changes not performed by SRF automation. Including add/remove languages, exclusions, custom expressions, custom lookups, etc... Test and validate data by importing data into the test info database and review stored data to assure accuracy.
• Provide phone support: Answer incoming client phone calls. Address issues relating to imported data, upload file errors, FTP transmission and connection errors. Provide second level support for issues escalated from Associate EDI Specialists and EDI Specialists. Provide direction, correct configuration issues or escalate to Lead EDI, EDI Manager or development teams. Attend scheduled client conference calls.
• Training and mentoring: Assist with training EDI new hires on various subject matters including PG developed applications, off the shelf applications, database structure and PG/EDI policies and procedures. Assist with training new hire Account Managers on Import Maintenance/SRF, CRM and Sales Force. Mentor Associate EDI Specialists, EDI Specialists and Account Managers as needed. Address questions from other departments.
• Participates in planning, user acceptance testing and testing of deployed bug fixes/feature enhancements. Works with developer teams to test and troubleshoot new software/hardware technology products.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $54,000to $70,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Job Title: Field Support Officer (FSO) – IT Support

Location: Covington

VA

Evadale

TX

Cottonton

AL

Roanoke Rapids

NC

Longview

WA

Job Description:

We are looking for a Field Support Officer (FSO) to provide onsite IT support for network and end-user devices. The candidate will be responsible for troubleshooting network connectivity issues, switches, printers, and Wi-Fi to ensure smooth IT operations.

Responsibilities:

• Provide onsite support for network connectivity and LAN issues.
• Troubleshoot and maintain network switches and basic networking devices.
• Install and support printers and resolve printing issues.
• Troubleshoot Wi-Fi connectivity and access point issues.
• Support desktops, laptops, and peripheral devices.
• Respond to user tickets and resolve technical problems.
• Escalate complex issues to the network or infrastructure team when required.

Requirements:

• Basic knowledge of networking, switches, printers, and Wi-Fi.
• Experience in IT support or field support.
• Good troubleshooting and communication skills.
• Ability to provide onsite technical support.

Job Title: Field Support Officer (FSO) – IT Support

Location:

Covington VA

Evadale TX

Cottonton AL

Roanoke Rapids NC

Longview WA

Job Description:

We are looking for a Field Support Officer (FSO) to provide onsite IT support for network and end-user devices. The candidate will be responsible for troubleshooting network connectivity issues, switches, printers, and Wi-Fi to ensure smooth IT operations.

Responsibilities:

• Provide onsite support for network connectivity and LAN issues.
• Troubleshoot and maintain network switches and basic networking devices.
• Install and support printers and resolve printing issues.
• Troubleshoot Wi-Fi connectivity and access point issues.
• Support desktops, laptops, and peripheral devices.
• Respond to user tickets and resolve technical problems.
• Escalate complex issues to the network or infrastructure team when required.

Requirements:

• Basic knowledge of networking, switches, printers, and Wi-Fi.
• Experience in IT support or field support.
• Good troubleshooting and communication skills.
• Ability to provide onsite technical support.

ATI has been named "Best Places to Work in SC" from 2

This is a full-time opportunity with benefits

ATI provides Medical, Dental and Vision Plan options

Flexible Spending Accounts, including health and dependent care accounts

403B Retirement Savings plan with a very competitive company contribution

Personal time-off (pre-loaded & accrued) plus 12 paid holiday-days

Life Insurance paid by ATI

Paid Parental Leave

Short-Term & Long-Term Disability Coverage paid by ATI

Employee Assistance Program

Tuition Reimbursement Program

Flexible work schedules

ATI's standard business hours are Monday-Friday, between 8 AM - 5 PM.

ATI builds and manages collaborations that conducts research and development of new technologies to solve our nation’s most pressing challenges. Our collaborations are custom-built teams of organizations from industry and academia that develop novel technologies for the federal government. Traditionally, these processes are complicated and burdensome. That’s where ATI comes in. We simplify and streamline processes to make it all work. When you work at ATI, you become a part of something larger than yourself. Our collective work – no matter what department or division you work in – ultimately enables the warfighter, saves lives, and diversifies the industrial base. At our core, ATI is a service organization. We are in service to others; it’s what we do, and it’s who we are.

Position Description:

The IT Support Coordinator plays a central role in supporting daily technology operations, coordinating IT support activities, and ensuring smooth communication between technical teams, end users, and external vendors. This position helps maintain the organization’s IT assets, systems, and processes while supporting ongoing technology initiatives. Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system. We offer a hybrid schedule (in-office & remote/work from home) or an onsite schedule and flexible hours. Candidates will need to reside near Charleston, SC to ensure work site flexibility.

Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system.

**This position offers a hybrid schedule (in-office & remote/work from home) or an onsite schedule and flexible hours. Candidates will need to reside near Charleston, SC to ensure work site flexibility.**

Essential Functions:

• Coordinates and helps organize IT support requests to ensure timely resolution and appropriate escalation.
• Serves as a liaison between technical staff and non-technical departments to gather requirements and communicate updates.
• Maintains accurate inventories of hardware, software, and licensing records
• Assists with vendor coordination and third-party service activities as directed
• Supports planning and scheduling of IT projects, system upgrades, and deployments
• Tracks and maintains records for hardware and software assets throughout their lifecycle.
• Provides basic user training and guidance on software tools and security best practices.
• With guidance helps develop, update and maintain IT documentation, including configurations, processes, and troubleshooting guides
• Supports implementation of software updates and security patches.
• Assists with audit and compliance documentation preparation.
• Supports onboarding and offboarding by provisioning and deactivating user accounts and equipment.

Additional Responsibilities:

• Assures consistency in work and resolves or elevates issues as appropriate.
• Ensure proper documentation of IT processes.
• Continuously seeks opportunities to streamline processes and improve efficiencies.
• Other duties as assigned.

Qualifications:

• A Bachelor’s Degree and 2 years of relevant working experience or an Associate’s degree in Information Technology, Computer Science, or related field is and 4 years of relevant experience, is required.
• One to two years of experience in IT support, help desk, or a related technical role; internships or equivalent hands‑on experience are acceptable.
• Working understanding of project coordination activities, such as tracking tasks, documenting updates, and communicating status.
• Working knowledge of Microsoft Windows operating systems, Microsoft 365, and common business applications.
• Understanding simple networking tasks such as connecting devices to a network, identifying basic connectivity issues, and following troubleshooting steps.
• Ability to follow documented processes, use ticketing systems, and track work effectively.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Strong verbal and written communication skills with the ability to convey technical information clearly.
• Awareness of basic cybersecurity best practices, such as password hygiene and software update importance.
• Ability to work independently and collaboratively with cross‑functional departments.
• Employee must be a U.S. citizen by birth or naturalization, or a green card lawful U.S. permanent resident, or a political asylum in the U.S. Individual must meet the definition of “a U.S. person” upon hire due to the risk assessment of this position.
• This position is subject to a background check that includes a review of criminal records. In reviewing an applicant’s criminal history, the company will consider prior criminal convictions that have a relationship to the job duties and responsibilities of the position. The company considers the nature of the crime, the time that has elapsed since the crime and the job duties for the position at issue in making an individualized determination. Individuals may be excluded when the company determines, based on the above factors, that hiring, transferring or promoting the applicant would pose an unreasonable risk to the business, its employees or its customers and vendors.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular physical activity to include walking, bending, stooping, reaching, standing and prolonged sitting.

Ability to use phone and computer systems, copier, fax, and other office equipment.

Must be able to occasionally move/lift up to 25 pounds with or without reasonable accommodation.

Work Environment:

This position is located in an air-conditioned, environmentally controlled atmosphere, and occasionally attend meetings in technology company environments.

Noise level in the work environment is usually moderate.

ATI is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, Individuals with Disabilities and all other protected classes.

Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system.

If you require accommodations to complete this application, please contact Human Resources at (843) 760-4350 or email

Anticipated starting salary is in range commensurate with education and experience:

$58,000 - $62,000

Who We Are

Singlewire Software is the developer of Visitor Aware and InformaCast, leading visitor management and emergency notification platforms. Our software is used by more than 6,000 organizations around the world, including leaders in education, healthcare, manufacturing and other fields. We strive to keep people safe and informed, everywhere, every time.

The Opportunity

We have an exciting opportunity for a highly skilled Wireless Solutions Engineer to serve as the primary technical authority for wireless hardware, network design, deployment, and support of our new wearable panic button and alerting solutions leveraging Bluetooth Low Energy (BLE) and LoRaWAN technologies. This customer-facing role combines deep technical expertise with strong engagement across engineering, sales, partners, and customers ensuring that all deployed systems meet performance, reliability, and scalable standards. This position is located in Madison, WI.

Key Responsibilities:

• 
  
• Provide pre and post sales technical support, including RF predictive modeling and solution design and serve as an escalation point for complex technical issues.
  
• Help develop scalable installation models, develop and maintain acceptance procedures.
  
• Analyze and diagnose RF (Radio Frequency) interference, power consumption, and connectivity issues.
  
• Develop training materials and conduct sessions for partners and customers.
  
• Evaluate, test, and validate wireless hardware, sensors, and gateways.
  
• Serve as the escalation point for complex technical deployment and performance issues.
  

Required Qualifications:

• 
  
• Bachelor's degree in Electrical Engineering, Wireless Communications, related field or equivalent experience.
  
• Minimum 3 years of experience in wireless network design, RF engineering, or IoT deployment.
  
• Demonstrated success supporting customer-facing technical roles.
  
• Deep expertise in BLE and LoRaWAN protocols.
  
• Proficiency with RF design tools such as Hamina Planner, Ekahau, or iBwave.
  
• Ability to travel approximately 25% of the time.
  

Preferred Qualifications:

• 
  
• Certifications:
  
  
  • 
    
  • Hamina Certified Wireless Architect (HCWA)
    
  • Certified Wireless Network Administrator (CWNA)
    
  • Certified Wireless Design Professional (CWDP)
    
  • LoRaWAN Professional Certification
    
  
  
  
• Experience supporting large-scale IoT or wearable panic button deployments.
  
• Prior partner enablement or channel support experience.
  
• Strong analytical and problem-solving abilities.
  
• Excellent written and verbal communication skills.
  
• Ability to translate technical concepts into operational procedures.
  
• Strong organizational and project management skills.
  
• Ability to work independently and in cross-functional teams.
  

Overview

We are seeking a skilled IT Systems & Network Administrator for our Columbus, Ohio facility. It's a hybrid role focused on managing and improving IT infrastructure. Intermediate networking knowledge and system administration expertise are required, with experience in a manufacturing environment being a plus. The selected candidate will be key in maintaining system uptime, securing IT assets, and supporting scalable network and cloud solutions.

Key Responsibilities

Digital Print Technology

• Configure, monitor, and maintain digital print technologies from M&R, Kornit, and Caldera.
• Secure the digital print technologies with company endpoint protection
• Install and maintain Zebra scanning and printing technologies used in digital printing
• Support users of the Monster Digital Platform in all aspects of the plant operations

Network Infrastructure & Support

• Configure, monitor, and maintain our LAN/WAN infrastructure to ensure optimal performance and uptime.
• Perform routine diagnostics, network segmentation, and performance tuning to proactively address potential issues.
• Manage firewalls, VPN configurations, and VLAN provisioning to enhance network security and efficiency.
• Troubleshoot connectivity issues and optimize network performance, ensuring high availability and reliability for all users and equipment.

System Administration

• Administer Microsoft Entra ID, Azure AD, and other identity management systems to ensure secure and efficient access.
• Manage Microsoft Intune, endpoint protection solutions (e.g., CrowdStrike), and patch management tools to safeguard our devices and data.
• Deploy and maintain virtual machines, server infrastructure (VMware/Hyper-V), and cloud resources.
• Support and enforce IT security policies, including email protection, using ProofPoint, and vulnerability remediation, using Automox, to protect against cyber threats.

Operational IT Support

• Provide expert Tier 2/3 support for system and network-related incidents and requests, resolving issues promptly and effectively.
• Maintain comprehensive system and network documentation to ensure clear and efficient operations.
• Collaborate closely with vendors and service providers for support, procurement, and to leverage external expertise.
• Participate in an on-call support rotation, as needed, to provide timely assistance outside of regular business hours.
• Handle the initial deployment of corporate computers and related hardware, ensuring new team members are set up for success.

Project and Process Improvement

• Assist in critical IT projects, including infrastructure upgrades, cloud migrations, and system rollouts, contributing to our growth.
• Proactively recommend improvements to enhance system efficiency, reliability, and security, driving continuous improvement in our IT landscape.
• Provide valuable input into IT planning and budgeting related to systems and network infrastructure, helping shape our future IT strategy.
• Deploy corporate computers and related hardware.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 3+ years of experience in IT system administration and network support roles.
• Proficient in: Intermediate network concepts (TCP/IP, DNS, DHCP, VLANs, routing, etc.)
• Managing Microsoft Intune, Azure AD, and Entra ID
• Familiarity with email and endpoint security platforms
• Familiarity with hypervisors (VMware or Hyper-V), patch management, and cloud administration.

Preferred Qualifications

• Experience working in a manufacturing or industrial IT environment.
• Relevant certifications: CompTIA Network+, Microsoft Certified: Azure Administrator, or equivalent.
• Experience with tools such as SolarWinds, Wireshark, PRTG, or similar for monitoring and diagnostics.
• Spanish language proficiency is a plus.

Skills & Attributes

• Strong problem-solving and troubleshooting capabilities.
• Clear verbal and written communication, especially with non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a focus on security and operational excellence.

• 
  
• Assemble and solder circuit boards used in electronic devices
  
• Work with components such as resistors, capacitors, and integrated circuits
  
• Inspect and test circuit boards to ensure proper connections and performance
  
• Identify and troubleshoot defects or connectivity issues
  
• Follow technical diagrams, schematics, and work instructions
  
• Maintain quality control standards during the assembly process
  
• Follow all safety procedures and maintain a clean work environment
  
• Collaborate with team members to meet production goals
  

• 
  
• Experience with soldering and electronic assembly preferred
  
• Familiarity with electronic components and circuit boards
  
• Ability to read technical diagrams or schematics
  
• Strong attention to detail and manual dexterity
  
• Ability to troubleshoot and identify assembly issues
  
• Technical training or certifications in electronics is a plus
  

• 
  
• Precision and steady hands
  
• Problem solving and troubleshooting abilities
  
• Strong focus on quality and accuracy
  
• Ability to work both independently and as part of a team
  

The Customer Concierge plays a key role in assisting new customers by providing a seamless transition to Vero Fiber's services. In this role, you will visit customers at their homes, helping them cancel service with their previous provider, set up home WiFi, and provide training on streaming services. Acting as a trusted guide, the Customer Concierge ensures that every interaction is handled with empathy, professionalism, and efficiencyremoving barriers and providing a smooth, stress-free onboarding experience.

This is a part-time position ideal for someone who enjoys customer interaction, problem-solving, and delivering white-glove service.

Responsibilities

• Visit customers at their homes to assist with transitioning to our fiber internet service.
• Guide customers through canceling their existing provider, ensuring a smooth process.
• Set up home WiFi networks and troubleshoot basic connectivity issues.
• Provide hands-on training on streaming services, helping customers cut the cord from traditional cable.
• Clearly explain next steps in the onboarding process and answer customer questions with patience and professionalism.
• Deliver an outstanding customer experience, ensuring customers feel confident and supported.
• Answer questions and address concerns with empathy and professionalism.
• Report customer feedback and common issues to the team for continuous improvement.
• Proactively identify and resolve potential obstacles that could delay service activation.
• Represent Vero Fiber with a customer-first attitude, reinforcing the company's commitment to service excellence.

Core Competencies There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of Work, and Results-Orientation.

Required Qualifications

• Customer service experience (retail, hospitality, call center, or similar preferred).
• Strong interpersonal skillsfriendly, approachable, and patient.
• Excellent communication skills.
• Ability to explain technical concepts in a simple and clear manner.
• Basic understanding of WiFi setup and streaming services (training provided).
• Problem-solving skills and ability to think on your feet.
• Ability to build trust quickly and demonstrate empathy.
• Reliable transportation and ability to travel to customer homes.
• Comfortable working part-time with a flexible schedule.

Preferred Qualifications

• Experience in telecom, utilities, or subscription-based services.
• Prior concierge, customer success, or high-touch support experience.
• Bilingual (English/Spanish) is a plus.

Job Details and Physical Requirements

• Spends time in an outside environment for extended periods in any season, with potential exposure to inclement weather. Therefore, this position requires the ability to work outdoors in various extreme weather conditions, such as extreme heat or cold, rain or snow.
• This position requires the ability to stand and walk for extended periods of time.
• This position requires extensive travel to fulfill the core duties of the role.
• The schedule for this position is Tuesday through Saturday during normal business hours.
• This position is based in our Texas markets.
• This is a Nonexempt position.
• This is a staff position.

About Vero Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.

Notices Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required.

At Vero Networks, our commitment to a safe, healthy, and productive work environment is paramount. All offers of employment are contingent upon candidates successfully completing a pre-employment drug screen in compliance with our company policy.

As a part of the hiring process for this position, you will be required to:

• Accept a Conditional Offer of Employment.
• Successfully Pass a Post-Offer, Pre-Employment Drug Test before your official start date.

This requirement is strictly administered under the guidelines of the Vero Drug & Alcohol Testing Policy and Procedure to ensure a safe workplace, free from the effects of substance abuse, as outlined in our commitment to safety.

• Substances Tested: The screening will test for a range of substances and their metabolites, including (but not limited to) Amphetamines, Cocaine, Opiates, and PCP. Marijuana (THC) is not tested in pre-employment screens.
• Safety-Sensitive Roles: This requirement applies to all applicants seeking employment. If this role is defined as Safety-Sensitive (involving risk of injury or harm to the general public), be aware that subsequent Random Testing and Post-Accident Testing will be conditions of continued employment. Marijuana (THC) is tested in Post-Accident and Random Testing.

Failure to pass the required drug screen or refusal to comply with testing procedures will result in the offer of employment being rescinded. We encourage all applicants to review the full policy upon request for a complete understanding of our standards.

Core Competency Definitions

Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization.

Quality of Work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality.

Results-Oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.